RightAnswers Launches Next-Generation Unified Knowledge Suite.Leading Provider of Knowledge-Driven Solutions for Internal Help Desks Enhances Robust Tools and Services to Increase Support Levels and Reduce Costs CLARK, N.J. -- RightAnswers, Inc., provider of knowledge-driven Self-Service and Support Analyst solutions, today announced the launch of its RightAnswers Unified Knowledge Suite. This new suite combines RightAnswers' products and services to provide internal help desk organizations with self-service and support analyst software solutions, dynamic content, and value-added val·ue-add·ed adj. Of or relating to the estimated value that is added to a product or material at each stage of its manufacture or distribution: client success and knowledge management services to improve the support experience for end-users, accelerate problem resolution, and control support costs. The RightAnswers Unified Knowledge Suite offers help desk and support organizations a level of intimacy This article or section may contain original research or unverified claims. Please help Wikipedia by adding references. See the for details. This article has been tagged since September 2007. between RightAnswers' software, content, and services to ensure an effective start to their self-service initiatives and continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. grow an effective knowledge-centric environment. The suite is designed to efficiently and cost-effectively improve the level of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services while reducing overall support costs by: * Reducing calls to the Help Desk * Providing end-users with an online, 24 x 7 channel for support * Improving First Call Resolution Rates (FCRR FCRR Florida Center for Reading Research (Tallahassee, FL) FCRR Fisheries Centre Research Reports (University of British Columbia, Canada) FCRR Fusarium Crown and Root Rot FCRR Florida Central Railroad ) * Reducing Call Escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. "The RightAnswers Unified Knowledge Suite is a comprehensive array of products and services that offers our clients a new approach to effectively implement self-service and continually improve their ability to deliver enhanced support capabilities to end-users and support staff," explained Jeff Weinstein, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of RightAnswers. "The suite not only provides the highest level of software and content functionality to clients, but fully enables our content services and client success initiatives in a manner that fosters a partnership between us and our clients." The suite is comprised of RightAnswers Self-Service, an innovative self-service portal that provides an end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. , total solution enabling end-users to resolve incidents for which they previously would have called the help desk. Also included in the suite is RightAnswers Support Analyst, which provides a forum for support analysts and help desk professionals to effectively resolve open incidents, enable problem management processes and access key IT resources for support. These software solutions are powered by the RightAnswers Knowledge Success program, which provides high-impact knowledge and services. Specifically, the RightAnswers Knowledge Success program includes RightAnswers' Knowledge-Paks[R] Library, Knowledge Cycle[TM], Custom Content Services, and Solution Manager, which provides clients with the ability to manage RightAnswers Knowledge-Paks and their own content. RightAnswers also provides its Client Success program, which provides clients with the value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. that enable help desk organizations to drive self-service adoption, improve support metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. , and identify new content development opportunities during the self-service pre-production, pre-launch, and post-launch phases. "RightAnswers Self-Service and Support Analyst are integral tools in helping us provide effective and consistent support for our clients," said Juli Haugen, Help Desk Manager at Bowdoin College Bowdoin College, at Brunswick, Maine; coeducational; chartered 1794, opened 1802, named for James Bowdoin. One of the nation's older colleges, its alumni include Nathaniel Hawthorne, Henry Wadsworth Longfellow, and Franklin Pierce. . "It has been a dynamic knowledge base for our support agents. Also, the Knowledge Success and Client Success services that RightAnswers provide make a significant impact to ensure a quicker time-to-value and greater return on investment for our self-service initiative." About RightAnswers RightAnswers provides the internal IT Help Desk with Self-Service and Support Analyst software applications, content and services designed to reduce calls to the Help Desk while increasing the level of service to end-users. The RightAnswers Knowledge-Paks[R] library, consisting of over 125,000 solutions covering 200 software titles, combined with the company's Custom Content services form a Knowledge Base that is the foundation for the Knowledge-driven solutions that improve Self-Service and Help Desk effectiveness. RightAnswers also maintains an extensive partner channel with service desk software providers and outsourcers, including BMC/Remedy, HP/Peregrine, Computer Associates, RightNow, Numara Software, and FrontRange. For more information, please visit www.rightanswers.com. |
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