RightAnswers Continues Growth with Major Customer Wins in Third Quarter of 2003.

Business Editors

CLARK, N.J.--(BUSINESS WIRE)--Nov. 14, 2003

RightAnswers, LLC, a knowledge service provider and the recognized leader in the technical support knowledge base market, today announced the addition of more than 100 new customers in the third quarter of 2003. This addition contributes to the more than 1,000 customers, diverse in size and industry, which are using the company's Knowledge-Paks to deliver timely technical service and support to their internal and external customers.

New customers include large corporations, major education institutions, and government organizations such as Bank of America, CIBC World Markets, Charlotte Observer, Federal Drug Administration, Key Bank, Pfizer, Rust Oleum Corporation, Sandia National Laboratories, Smiths Aerospace, Texas Department of Human Services, United States Senate, Washington Mutual Savings Bank and Westinghouse among others.

"Organizations both large and small and across all industry sectors are using our Knowledge-Paks to improve the quality of their help desk operations and support end user self-service initiatives," commented Jeffrey Weinstein, CEO and President. "Our continued growth underscores the need by organizations to enhance the problem resolution process, and deliver solutions that provide timely and cost effective support."

Knowledge-Paks contain hundreds of thousands of technical solutions covering more than 150 of the world's most popular desktop computing applications, including Microsoft Office 2003. Knowledge-Pak content can be seamlessly integrated with many leading third-party help desk and customer support tools, enabling technical agents to access knowledge base from their existing systems. RightAnswers offers a Support Analyst Library, for use by help desk agents and technicians, and a separate Self-Service Library, for access by customers and end-users.

About RightAnswers, LLC

RightAnswers, LLC (www.rightanswers.com) is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, RightAnswers' Knowledge-Pak(R) brand continues to set the standard for technical support knowledge bases. The company offers hundreds of thousands of solutions to more than 150 off-the-shelf applications, as well as customer-specific knowledge.

As a Knowledge Service Provider, RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through the company's unique Knowledge Cycle. The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis, providing RightAnswers' Knowledge Architects with a steady flow of information about the questions that are most frequently asked. This feedback, coupled with the active authoring of solutions to anticipated problems, delivers an unmatched depth and breadth of knowledge to RightAnswers' customers. No other organization delivers more accurate, current and relevant content to as many support professionals worldwide as RightAnswers. Ultimately, this allows RightAnswers' customers to reduce organizational support costs, while radically improving end-user satisfaction.