Riggs Bank Selects Onyx Software as Its Global CRM Standard; Landmark Financial Institution to Deploy Onyx to All Customer-Facing Departments.

Business Editors/High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--Feb. 25, 2003

Onyx(R) Software Corp. (Nasdaq:ONXS), worldwide leader in successful CRM, today announced Riggs Bank N.A. (Nasdaq:RIGS) has selected Onyx as its global customer relationship management (CRM) standard. Riggs Bank will use Onyx Enterprise CRM across its retail branches, call center, commercial banking group and private banking group, and intends to deploy the application to approximately 1000 users.

Riggs Bank N.A., the primary operating subsidiary of Riggs National Corporation, has approximately $6 billion (US) in assets and 48 offices. Riggs is the largest bank holding company headquartered in Washington D.C. and is the primary financial institution serving United States embassies worldwide, with offices in Miami, London, the Channel Islands, and Berlin.

"We set out to find the best CRM solution available for the banking sector -- one that would allow us to present a single view of an entire customer relationship across all of the divisions of the bank," said Mark Hendrix, senior vice president and chief marketing officer at Riggs Bank. "Onyx was the right choice for us because of its deep expertise in banking and its Web services-based platform, which can ease integration to our core systems. Using Onyx will allow us to significantly improve our customer satisfaction and customer cross-sell closure rates."

Onyx teamed with implementation partner Crowe Chizek LLP to help Riggs Bank put together the overall technology solution -- comprising front- and back-office systems and best practices around a customer-centric business approach. Crowe Chizek is one of the top 10 public accounting and consulting firms in the United States and has the largest consulting practice outside of the "big five" accounting firms.

When fully implemented, Riggs Bank employees will use Onyx Enterprise CRM to access comprehensive customer information across all bank departments and product lines, including savings and checking accounts, investments, insurance and loan products. Each customer's unique characteristics will be available, including demographics, preferences, complementary relationships, priority rankings, high probability cross-sell opportunities, and overall profile information.

Riggs Bank will also integrate Onyx with its Avaya solutions as part of its computer telephone integration strategy, with the goal of enhancing the effectiveness of its contact center agents.

Onyx Enterprise CRM integrates sales, marketing, and service operations throughout an enterprise to manage the multiple dimensions of customer and partner relationships. Onyx CRM helps companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application comprised of portals for tailoring functionality to different user communities, intuitive web interfaces for ease of navigation and a Web-services platform built on XML for interoperability with other business systems. Companies large and small have successfully deployed Onyx Enterprise CRM, efficiently scaling from 50 to more than 5,000 users in a live production environment.

Riggs Banks has served the Washington, D.C. metropolitan area for more than 165 years, participating in significant historical events which include serving as the bank for many presidents of the United States, financing the Alaska Purchase of 1867 and providing loans for the construction of the U.S. Capital building.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental Plans of California, Microsoft Corporation, Mellon, The Regence Group, State Street Corporation and Suncorp. More information can be found at 888/ASK-ONYX, [e-mail] or http://www.onyx.com/.

Forward-Looking Statement 

This press release contains forward-looking statements, including the anticipated rollout of the Onyx application by Riggs Bank. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended September 30, 2002. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Note to Editors: Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries.

Other product or service names mentioned herein are the trademarks of their respective owners.