Richardson Launches Blended Call Center Sales and Service Offerings at ASTD Conference and Expo.Business Editors ASTD ASTD American Society for Training and Development ASTD American Society of Training and Development (Alexandria, Virginia) ASTD Air-Sea Temperature Difference ASTD Air Supported Threat Defense , Booth 431 PHILADELPHIA--(BUSINESS WIRE)--May 12, 2003 Richardson, a leading sales training and consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a today announced that they will be launching a new blended Call Center A call center that allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of an agent as each can handle the overflow of the other. sales and service training solution at booth 431 at the American Society of Training and Development (ASTD) Conference and Exposition, May 18-21 at the San Diego Convention Center The San Diego Convention Center is the main convention center for the city of San Diego, California. It is located in the Marina district of downtown San Diego near the Gaslamp Quarter, at 111 West Harbor Drive. . Richardson will also preview at the show their new Selling to the C-Suite training solution and Professional eLearning Services offering, which allows companies to maximize their investment and impact on eLearning. Richardson's Call Center Training solutions have been designed to support the rapid changes and needs of Call Center functions. The solution consists of a building-block curriculum of highly interactive, instructor-led and Web-based training programs. Solutions can be fully customized to support the successful execution of organizational strategies and to help Call Center Agents and Managers to: -- Improve close ratios -- Increase selling skills -- Improve job satisfaction -- Cross and upsell -- Build confidence -- Strengthen customer loyalty Please join Richardson for a series of hands-on demonstrations of the eLearning component of the Call Center solution. Visitors will have the opportunity to experience first hand four-star rated Richardson QuickSkills(TM) programs including: -- Consultative Call Center Sales -- Exceptional Customer Care -- Six Critical Selling Skills -- Developmental Coaching for Managers and Executives Richardson QuickSkills are ground breaking in the level of interaction and individual coaching. The courses are designed for a Call Center Agents - fast, bite sized, and substantive. Agents and Managers work through high-impact sales and coaching learning modules, face real-life challenges, experience immediate application, and receive intensive coaching and feedback to develop skills and improve performance. Also Featured at ASTD 2003: -- Richardson's New Selling to the C-suite Program - a one day interactive, customized seminar designed to ensure professionals have the skills, strategies, and process to build relationships, interface, and sell to executives in the C-Suite (CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , CFO See Chief Financial Officer. , CMO CMO See: Collateralized mortgage obligation CMO See collateralized mortgage obligation (CMO). , CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. ) to create a competitive edge. -- Richardson's Professional eLearning Services - a complete eLearning implementation to help clients effectively launch, support, and monitor an eLearning solution. -- Partners: Sun Educational Services - Richardson and Sun, a leader in enterprise learning, have joined forces to create a strategic relationship to offer a complete end-to-end sales performance improvement solutions. Synchronous Learning Synchronous learning refers to a group of people learning the same things at the same time. This is the type of pedagogy practiced in most schools and undergraduate programs, but not in graduate programs. Lecture is an example of synchronous learning. via Centra - Centra and Richardson are providing Web-based sales education programs via Centra's synchronous eLearning applications. About Richardson Richardson is a leading sales training and consulting firm. We accelerate the productivity of sales organizations competing in changing markets. Utilizing our comprehensive curriculum and our method of coaching to individuals and teams, we help develop the processes and critical skills sales organizations need to win. Our sales training curriculum includes sales, sales management Sales Management Role and Goal Importance of sales management is critical for any commercial organization. Expanding business in not possible without increasing sales volumes, and effective sales management goal is to organize sales team work in such a manner that ensures a , strategy, negotiations, and service training delivered through seminars, one-on-one and team coaching. Leveraging more than 25 years of seminar and consulting experience, Richardson now offers eLearning Richardson QuickSkills as a flexible, interactive, high-impact eLearning alternative to our clients worldwide. |
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