Retailer Norm Thompson Outfits Its Fulfillment Operation with the Expertise of MARC Global Services.Business/Technology Editors DULLES, Va.--(BUSINESS WIRE)--Aug. 1, 2001 MARC to Implement New Direct to Consumer Warehouse Management Solution Including Value-Added Services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. , Labor Planning and Visibility Portal MARC Global Services, a leading systems integrator of supply chain execution (SCE SCE (in Scotland) Scottish Certificate of Education SCE n abbr (= Scottish Certificate of Education) → Schulabschlusszeugnis in Schottland ) solutions, has been selected by Norm Thompson Norman Jack Thompson (born March 5, 1945) is a National Football League cornerback who played with the St. Louis Cardinals and the Baltimore Colts. He became in 1977 the first free agent in NFL history to sign with another team, when he went to the Colts from the Cardinals. Outfitters to implement the MARC(TM) SCE system with its best-of-breed warehouse management software in its Kearneysville, West Virginia Kearneysville is an unincorporated community in Jefferson County in the U.S. state of West Virginia's Eastern Panhandle. According to the 2000 census, Kearneysville and its surrounding community has a population of 6,716 [1]. distribution center. Norm Thompson, a leading consumer specialty direct to consumer retailer, recently awarded MARC Global Services' the over $2 million implementation and product license contract based on MARC's commitment to customer service, quality product delivery and comprehensive supply chain execution product offerings. The agreement with Norm Thompson includes implementation services and software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. for the MARC-CS warehouse management system, MARC-Value Added Services, which provides kitting, packaging and labeling, and MARC-Labor Planning, which offers employee performance planning, tracking and measuring. In addition, Norm Thompson has purchased licenses for checkMARC.net, MARC's visibility portal, which will allow the company's suppliers, management and stores to check order status and have collaborative access to receive and respond to messages and alert events. Norm Thompson's 200,000 square foot facility processes and fulfills orders for apparel, food products and a variety of consumer goods consumer goods Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and . The MARC system's ease of configuration and ability to handle the demands of the direct to consumer vertical will allow Norm Thompson to fulfill products for its four business units/catalogues, Norm Thompson Outfitters, Solutions, Waterfront Living and Early Winters. Products are offered direct to consumer via catalogue and the website, as well as through the company's retail outlets retail outlet n → punto de venta retail outlet n → point m de vente retail outlet retail n → in Oregon. MARC Global Service's sophisticated implementation process coupled with the MARC system's rich functionality contributed to the selection. "Norm Thompson is truly a specialty retailer offering a wide variety of goods from gardening products to gourmet foods to apparel and we deliver our orders with exceptional customer service," said Matt Abraham, Chief Information Officer, Norm Thompson Outfitters. "It is important to us that our new fulfillment system offers the high-degree of value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. services such as special gift packaging, labeling and kitting that our customers have come to expect from Norm Thompson. In addition, Norm Thompson's corporate culture and dedication to our customers matched that of MARC Global Services and made this partnership an obvious choice." In choosing MARC Global Services, Norm Thompson required that the company have the ability to implement a system with superior quality control, receiving, putaway, order picking, value-added services and reporting procedures to easily meet the demands of the direct to consumer business. Additionally, Norm Thompson required MARC to tightly integrate with the company's front-end order management system with visibility for not only their suppliers and stores but also for their customers. "Although all materials housed in the warehouse are Norm Thompson products, the fulfillment system runs much like a third-party logistics A third-party logistics provider (abbreviated 3PL) is a firm that provides outsourced or "third party" logistics services to companies for part, or sometimes all of their supply chain management function. operation with its four business units fulfilling product through stores, catalogues and the website," Robert Kennedy, vice president and general manager of MARC Global Services-Americas, said. "MARC Global Services' experience in 3PL throughout the world and the MARC system's functionality will allow Norm Thompson to ship to its various customers and stores while continuing to offer the value adds of kitting, quality control management, labor management, and total visibility into their supply chain through checkMARC.net." About the MARC Supply Chain Execution Suite The MARC product line is the "one" solution that can go from traditional fulfillment to the new e-business fulfillment models. The product suite includes the MARC-CS warehouse management system and a host of complementary products to support value-added services, labor standards, customs, billing, mechanization mechanization Use of machines, either wholly or in part, to replace human or animal labour. Unlike automation, which may not depend at all on a human operator, mechanization requires human participation to provide information or instruction. control and visibility into MARC-based operations via the internet portal checkMARC.net. MARC's internet-centric, web-based architecture provides global visibility of fulfillment operations while incorporating flexibility and configuration tools that allows for quick reaction to new and changing business models. MARC-eXchange Manager provides an enhanced architecture to support business community integration through certified integrations with leading ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. , SCP (1) (Service Control Point) A node in an SS7 telephone network that provides an interface to databases, which may reside within the SCP computer or in other computers. and SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. solutions including SAP, ORACLE and i2. About Norm Thompson Norm Thompson, a leading consumer catalog company founded in 1949, is committed to delivering unique products of enduring value, providing superior customer service, acting as a responsible corporate member of the community and treating the environment with respect. Headquartered in Hillsboro, Oregon Hillsboro is a city in and county seat of Washington County, Oregon, United States.GR6 The community began in 1842 and was named Hillsborough in 1850, before incorporation in 1876 as Hillsboro. , a short distance from Portland, Norm Thompson Outfitters, Inc. is a consumer specialty retailer of high-quality merchandise. The company features casual and outdoor clothing, unique gifts, gourmet foods, and products to make life easier. These goods are offered through mail-order catalogs, retail stores in Oregon, and the company's Web site. For more information, visit www.normthompson.com. About MARC Global Services MARC Global Services is a leading global SCE systems integrator offering superior solutions based on an established project management philosophy. Using world-class products and a proven global implementation methodology, MARC Global Services offers integrated solutions to large and mid-sized companies that recognize e-fulfillment, warehousing, distribution or discrete production as a vital part of their core business. With strong vertical market knowledge and domain expertise, MARC Global Services has improved traditional and dot-com fulfillment/warehousing and manufacturing operations Manufacturing operations concern the operation of a facility, as opposed to maintenance, supply and distribution, health, and safety, emergency response, human resources, security, information technology and other infrastructural support organizations. in a variety of industries, including pharmaceutical/healthcare, third-party logistics, grocery/food services, automotive, high tech/electronics, retail/direct-to-customer and publishing. With 400 employees worldwide, located in offices in the Americas, EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. and Asia Pacific, MARC Global Services is a global player with local presence. For more information, visit www.marcgs.com. |
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