ResponseTek Chairing Customer Experience Management Track at Leading Customer Event.VANCOUVER, British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography -- ResponseTek Networks Corp. (http://www.responsetek.com), the leading Customer Experience Management (CEM CEM contagious equine metritis. CEM selective medium chocolate agar made with Eugon agar and 5% horse blood; used to cultivate Taylorella equigenitalis. ) software vendor, today announced that CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Syed Hasan is chairing the Customer Experience Management track at the upcoming European Customer Management World 2007 conference in London. ECMW ECMW European Customer Management World is Europe's largest customer management event, with ten keynote speakers including Ian McCaig (chief executive, lastminute.com), Michael D. Eisner (former chairman and CEO, Walt Disney Company), and Kenichi Ohmae (the world's top authority on globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation and corporate strategy). During the event, ResponseTek will be using its real-time collection and reporting solution to uncover management strategies amongst participating organizations. Visit http://www.responsetek.com/resources_ecmw.asp to request a copy of the final research report. Commenting on ResponseTek's participation at ECMW, CEO Syed Hasan said, "As one of the organisations that has defined the customer experience management space, we look forward to the industry debate around a topic which is becoming increasingly critical to business success." ECMW runs 15-16 May at the Royal Lancaster Hotel in London. About ResponseTek ResponseTek Networks Corp. (http://www.responsetek.com) enables Global 2000 firms to increase revenues and profits by building customer advocacy and reducing customer defection. The company's on-demand Customer Experience Management (CEM) software helps organizations continually improve how they deliver their customer promise by driving the right information to the right people at the right time. Clients include HSBC HSBC Hongkong and Shanghai Banking Corporation HSBC Humane Society of Broward County (Florida) HSBC Humane Society of Bay County (Bay County, Michigan) , T-Mobile, ntl, lastminute.com, Portugal Telecom, and Xerox. |
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