Respironics Voted Customer Ranked Leader in Sleep Diagnostics Equipment Quality and Customer Service.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. -- Frost & Sullivan's recent analysis, U.S. Sleep Service Providers Market, selected Respironics, Inc. as the recipient of the 2005 Frost & Sullivan Customer Ranked Leader in Sleep Diagnostics (1) Software routines that test hardware components (memory, keyboard, disks, etc.). Diagnostics are often stored in ROM chips and activated on startup. (2) Error messages in a programmer's source code that refer to statements or syntax that the compiler or assembler Equipment Quality and Customer Service Award. Each year, this Award goes to a company that has shown tremendous responsiveness to customer needs and has continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. focused on long and short-term Short-term Any investments with a maturity of one year or less. short-term 1. Of or relating to a gain or loss on the value of an asset that has been held less than a specified period of time. product features, quality, and customer service. Respironics emerged as the leading diagnostic equipment manufacturer on the customers' minds, in terms of product quality and customer service, among 230 sleep facilities. Hospital-based, practice-based, and independently owned/operated sleep service providers participated in the research survey and selected the company's Alice(R) sleep diagnostic polysomnography (PSG PSG, n polysomnograph; polygraph performed during sleep. Physiological variables such as pulse, blood pressure, and respiration are monitored and charted. ) equipment as the leader among eight competing PSG sleep diagnostic devices on the market. "Respironics' Alice series of PSG diagnostic equipment met the top four criteria that end users valued the most when choosing diagnostic equipment - price, user-friendly features, manufacturer service practices, and reliability," says Frost & Sullivan Industry Analyst Katherine Shariq. Respironics provides flexible pricing and allows its end users to tailor the product capability to their individual price points by offering them the ability to choose from a number of options when they purchase the Alice series. Known for its dependability dependability - software reliability during use, the Alice diagnostic sleep equipment is capable of custom configuration for ease of use in a testing environment. Further, the equipment comes with excellent service, which helps end users meet heavy testing schedules without delay. Respironics provides prior training for its customers and sleep technicians and offers 24-hour technical assistance online and through the phone. "Dedicated technical service representatives are always available to address a customer's questions and can walk an end user through a diagnostic procedure or help determine the necessary next step should the customer's diagnostic equipment require servicing," adds Shariq. In both product quality and diagnostic equipment customer service, Respironics bested its nearest competitor by more than 18 percent to become the number one sleep diagnostic equipment provider among 230 U.S. sleep facilities. In recognition of its contribution to the sleep disorder Sleep disorder Any condition that interferes with sleep. At least 84 have been identified, according to the American Sleep Disorders Association. Mentioned in: Insomnia, Night Terrors service providers industry, Frost & Sullivan is proud to present Respironics with its Customer Ranked Leader in Sleep Diagnostic Equipment Quality and Customer Service Award for 2005. About Respironics, Inc. Respironics is a leading developer, manufacturer and distributor of innovative products and programs that serve the global sleep and respiratory markets. Focusing on emerging market needs, the Company is committed to providing valued solutions to help improve outcomes for patients, clinicians and healthcare providers. Respironics markets its products in over 125 countries and employs more than 3,700 associates worldwide. Further information can be found on the Company's Web site: www.respironics.com. About Frost & Sullivan Frost & Sullivan, a global growth consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community, by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics econometrics, technique of economic analysis that expresses economic theory in terms of mathematical relationships and then tests it empirically through statistical research. , and demographics The attributes of people in a particular geographic area. Used for marketing purposes, population, ethnic origins, religion, spoken language, income and age range are examples of demographic data. . For more information, visit www.frost.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion