Resonate Partners With Middle East On-Line to Bring Service Level Management to MENA & the Gulf.

Business Editors/High-Tech Writers

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Oct. 12, 2001

GITEX 2001

Resonate Inc. (Nasdaq:RSNT), the leading provider of active service level management solutions for e-business applications, today announced that it has partnered with Middle East On-Line (MEOL) to distribute, promote and support Resonate Commander Solutions(TM) throughout the Middle East, North Africa (MENA) and the Gulf. MEOL specializes in the distribution of products and services to help companies establish, develop and maintain their e-business initiatives.

"With the evolution of e-businesses around the world, we have experienced a demand among our resellers and partners in the Middle East, the Gulf and North Africa for an integrated solution to manage e-business applications," said Dolly Chammas, MEOL's vice president. "Through this partnership, MEOL will be able to respond to this demand with Resonate Commander Solutions, a unique service level management solution that integrates all necessary elements to define, monitor and assure service levels into one offering, while assuring the end-user experience."

Resonate Commander Solutions allow enterprises to define service level objectives, monitor the resulting performance delivered as well as what is happening throughout the distributed e-business environments, and assure applications are available and performing at their best. Resonate's active service level management solutions enable IT organizations to identify critical service problems, pinpoint the cause of problems, and take immediate actions to fix or further diagnose problems. Resonate Commander Solutions enable enterprises to set the service level objectives for availability and performance as well as policies such as redirecting traffic, starting and stopping application processes, or even adding additional capacity to scale on demand.

"We are pleased to be partnering with MEOL, expanding the Resonate customer base and providing a critical component to MEOL's product offering for e-businesses in the Middle East, the Gulf and North Africa," said Jean-Francois Guyomar, vice president of sales, EMEA at Resonate. "Resonate Commander Solutions directly meet the needs of global enterprises providing increased response time, performance and manageability of e-business applications."

About Middle East On-Line (MEOL)

MEOL (www.meol.com) is a privately held company that specializes in the distribution of products and services that help companies establish, develop and maintain their e-Business initiatives. MEOL distributes its products through a network of resellers, partners and system integrators. Our rapid growth and success in building strong business relationships is due to the knowledge and commitment of our people and the skills of our partners. Our engineers and business specialists combine over 50 years of experience in providing solutions for Internet infrastructure and e-Business solutions. MEOL's portfolio includes Iplanet (Sun-Netscape Alliance) server solutions, IEA software (Emerald billing and Radius software), n-Cipher security products, Resonate active service level management solutions and PERSUS multi-lingual portal and e-Banking applications.

About Resonate

Resonate is the leading provider of active service level management solutions for e-business applications. The flagship Resonate Commander Solutions are the only service level management solutions that enable enterprises to define, monitor and then assure e-business services levels. Resonate solutions are based on a unique services model to identify critical service problems, pinpoint the cause of problems and then take automated, real-time corrective actions to avoid and/or minimize the impact on the end user experience. Hundreds of customers worldwide including Atos Origin, AT&T, AIG, Bank of America, Charles Schwab, Chase Manhattan Corp., Citibank, DoubleClick, Eastman Chemical, E*TRADE, Federal Express, France Telecom, Johnson & Johnson and Nippon Steel among others, rely on Resonate solutions for their mission-critical, e-business initiatives. Resonate has strategic partnerships with industry leaders including BEA Systems, IBM, Siebel and Sun Microsystems. Resonate is headquartered in Sunnyvale, Calif.

For more information about how Resonate is "Keeping E-Business Open for Business(TM)," visit http://www.resonate.com.

Note to Editors: Resonate is a registered trademark and the Resonate logo, Resonate Commander Solutions, and Keeping E-Business Open for Business are trademarks of Resonate Inc. All other trademarks are the property of their respective owners.