Research and Markets: 24/7Customer, Alliance Data System & ATOS Origin are Just Some of the Key Companies Operating in the World's Call Centers Market.

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c41312) has announced the addition of Call Centers - Global Strategic Business Report to their offering.

This report analyzes the worldwide markets for Call Centers in Millions of US$. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin America, and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2010. The report profiles 242 companies including many key and niche players worldwide such as 24/7Customer, Alliance Data System, ATOS Origin, Avaya, Inc., Callscan Australia Pty Ltd., Convergys Corp, Daksh eServices Pvt. Ltd, Datamatics Technologies Ltd, EXL Services.com Pvt. Ltd, GTL Ltd, Inkfish Call Centers Limited, Merchants Group, Sitel Corporation, TeleSpectrum Worldwide, Inc., SYKES, Teleperformance, Touchbase, TWS Holdings, Ventura, and Wipro-Spectramind.

Topics Covered
   I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
   1. Industry Overview
   2. Call Centers
   3. Global Issues and Trends
   4. Conceptual Overview
   5. Vertical End-Use Industries
   6. Competitive Scenario
   7. Strategic Insight
   8. Evolution of the New Age Contact Centers
   9. Related Industry Discussion
   10. Call Center Consolidation
   11. Pertinent Regulatory Issues
   12. Technological Breakthroughs / Innovations
   13. New Product/Service Introductions
   14. Recent Industry Activity
   15. Focus on Select Global Players
   16. Global Market Perspective

 II. MARKET
   1. The United States
   2. Canada
   3. Japan
   4. Europe
   5. Asia-Pacific
   6. Latin America
   7. Rest of World

  III. COMPETITION

Companies Mentioned Include:

- 1 to 1 Contact Centers, Inc. (USA) - 24/7Customer.com (India) - 3Com (Germany) - Access Worldwide Communications, Inc (USA) - ACI Telecentrics, Inc (USA) - ACS Business Solutions (USA) - Actel (France) - Acticall (France) - Action Line (USA) - Active Decisions, Inc (USA) - Active Voice Asia Pacific (Australia) - Acumen Consulting Corporation (USA) - Adecco SA (Switzerland) - Aegis Communications Group, Inc (USA) - Alcatel (France) - Alliance Data Systems Corporation (USA) - Amadeus Brasil (Brazil) - Amcat Corporate (USA) - Amdocs Ltd (Israel) - Americall International, Inc (USA) - American Express, Co (USA) - Ameritrade Holding Corporation (USA) - Amtelco (USA) - APAC Customer Services, Inc (USA) - Apple Vacations (USA) - Applix, Inc (USA) - Apropos Technology, Inc (USA) - Ascendant Solutions, Inc (USA) - Aspect Communications Corporation (USA) - Astea International (USA) - Atento (Spain) - Atlantic Tele-Network, Inc (USA) - Atos Origin (France) - ATSI Communications, Inc (USA) - Authoria, Inc (USA) - Avaya, Inc (USA) - BackWeb Technologies Ltd (USA) - BellSouth Corporation (USA) - Bharti Enterprises (India) - Blue Pumpkin Software, Inc (USA) - Brasil Center (Embratel) (Brazil) - Brigade Corporation (USA) - Brightpoint, Inc (USA) - Brisbane City Council Call Centre (Australia) - British Airways PLC (UK) - Broadsystem Ltd (UK) - Brooktrout, Inc (USA) - Call SolutionsCom, Inc (USA) - Call Ware Technologies (USA) - CALLogistix (USA) - Callscan Australia Pty, Ltd (Australia) - Cedar Plc (UK) - Centergistic Solutions, Inc (USA) - Centrelink (Australia) - Ceritex (France) - Cetelem SA (France) - Chordiant Software, Inc (USA) - Cingular Wireless LLC (USA) - Cisco Systems, Inc (USA) - Citi Bank (India) - Clearone Communications, Inc (USA) - ClientLogic Corporation (USA) - Cogent Communications (UK) - Cognitronics Corporation (USA) - Computer Associates International, Inc (USA) - Computer Generated Solutions, Inc (USA) - Comverse Technology, Inc (USA) - Concerto Software, Inc (USA) - Contactel (France) - Contax (Telemar) (Brazil) - Convergys Corporation (USA) - Convergys Corporation (USA) - CosmoCom, Inc (USA) - Creative Labs (Ireland) - CS Communication & Systemes (France) - Datamatics Technologies Ltd (India) - DecisionOne Corporation (USA) - Digital Insight Corporation (USA) - Domestic & General Group PLC (UK) - EPiphany, Inc (USA) - Easy Call Communications Philippines, Inc (Philippines) - Ecometry Corporation (USA) - Edify Corporation (USA) - E-funds International Pvt, Ltd (India) - Egain Communications Corporation (USA) - Electronic Data Systems Corporation (USA) - Emirates Telecommunications Corporation Etisalat (UAE)- Envision Telephony, Inc (USA) - eOn Communications Corporation (USA) - Epicenter Technologies Pvt Ltd (India) - Ericsson, Inc (USA) - E-Talk Corporation (USA) - eTelecare International (USA) - EXL Servicescom (I) Pvt, Ltd (India) - ExlService Holdings, Inc (USA) - Firstwave Technologies, Inc (USA) - FoneMed (USA) - France Telecom (France) - Freedom Direct (UK) - Fujitsu Asia Pte Ltd (Singapore) - General Electric Company (USA) - Genpact (India) - Global Groupware Solutions Limited (India) - GTL Ltd (India) - Gus Plc (UK) - HA Groupe (France) - HCL Technologies (India) - Hewlett-Packard Company (USA) - Hinduja TMT (India) - Home Networking Shopping, Inc (USA)

For more information visit http://www.researchandmarkets.com/reports/c41312