Report proposes P/C insurers use mobile claims technology.A recent report from Needham, Mass.-based research company TowerGroup suggests U.S. property/casualty insurers embrace mobile solutions for claims processing, which would drive down overall costs. The report finds adoption of mobile claims processing has been "haphazard hap·haz·ard adj. Dependent upon or characterized by mere chance. See Synonyms at chance. n. Mere chance; fortuity. adv. By chance; casually. at best," with insurers currently lacking focus and momentum. "Customers are increasingly expecting real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. , anytime service from their insurance carriers," TowerGroup senior analyst and report author Karen Pauli wrote. "While many insurers have various mobility irons in the fire, catastrophes like Hurricane Katrina  Editing of this page by unregistered or newly registered users is currently disabled due to vandalism. quickly exposed the limits of the haphazard solutions that are in place.
It's time It's Time was a successful political campaign run by the Australian Labor Party (ALP) under Gough Whitlam at the 1972 election in Australia. Campaigning on the perceived need for change after 23 years of conservative (Liberal Party of Australia) government, Labor put forward a for carriers to step back and create an enterprise
strategy for mobility that encompasses all aspects of the claims
process."
Property/casualty insurers typically dispatch A dispatch or dispatches can refer to:
Today, few carriers leverage the breadth of available mobile technologies that could contribute to claims processing efficiency, she said. "Instead, it's more common to see stand-alone applications that have little to no integration with other claims applications or services." Pauli said standalones don't scale well, usually lack extensibility and cost too much. "Carriers must develop a more holistic approach holistic approach A term used in alternative health for a philosophical approach to health care, in which the entire Pt is evaluated and treated. See Alternative medicine, Holistic medicine. to claims mobility, one that arms the adjuster with the key devices and applications necessary to get the job done in the most efficient and effective way possible," Pauli wrote. The report said mobile initiatives will yield value for insurers in disaster response, business continuity and in meeting regulatory and compliance mandates. Pauli also wrote that insurers can improve day-to-day claims operations by using predictive analytics Predictive analytics encompasses a variety of techniques from statistics and data mining that process current and historical data in order to make “predictions” about future events. in a mobile environment. For more information on mobile technology turn to "Going Mobile" on page 65. Technology Notebook is compiled by Senior Associate Editor Lori Chordas. |
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