Remote control. (What's New).Klaus Schauser, professor of computer science at UC Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , wanted the capabilities of collaborating with his students and accessing all of his computers from anywhere, as he traveled ll over the world delivering Lectures. Now he has it with Expertcity's DesktopStreaming, a product he helped to build. DesktopStreeming is a Web-based screen-sharing application that enables companies to support their customers and employees by empowering their customer support representatives to remotely view and control users' computers. By connecting through the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the or via intranets and extranets, support staff can chat in real time with their users and quickly escalate es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. to desktop sharing See remote control software. , which features mutual mouse and key keyboard control. "The value here," says Schauser, "is first-time call resolution. You can analyze what's happening because you see everything; then you can fix it on the spot because you can control the remote computer." And Bucknell University Bucknell University (bŭknĕl`), at Lewisburg, Pa.; coeducational; founded 1846 as the Univ. of Lewisburg. Its present name was adopted in 1886. Bucknell has a college of arts and sciences and a college of engineering. has found another use for the product--to allow students remote access (from dorms) to the library's reference and technical support desks. With the RefDesk Live service, students get Live assistance with the Library's online reference tools. Pricing for DesktopStreaming is based on implementation and seats. For more information, visit www.desktonstreaming.com. [ILLUSTRATION OMITTED] |
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