Recommendation.No winner rises head and shoulders above the pack of products we have reviewed. This is reassuring re·as·sure tr.v. re·as·sured, re·as·sur·ing, re·as·sures 1. To restore confidence to. 2. To assure again. 3. To reinsure. because even basic customer service has very different segments these days. Of the top four programs, all videos, three deal primarily with retail (The Guest, Secret Service Awards, and Smilel), one deals with call centers (Glad I Could Help), one deals only with motivation (Smilel), and one has a message that cuts across most of these segments (Remember Me). Is it any wonder that Remember Me is in a third edition and contributing quite nicely to the bottom line of a quality video house, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Learning? Match up your particular need with the higher rated programs in this review, and you will be off to a good start. Do not forget to note reviewer re·view·er n. One who reviews, especially one who writes critical reviews, as for a newspaper or magazine. reviewer Noun a person who writes reviews of books, films, etc. Noun 1. comments about the support packages. Good packages can not only save time but also result in better training results. And what about online providers? If you want a customer service curriculum that can be independently studied, they make sense, For the skills that really matter in your organization, you are going to have to do more than assign online courses--probably much more--to reach the level you want. But they can provide a readily accessible foundation of knowledge and an ongoing reference. Explore MindLeaders  This article reads like a news release, or is otherwise written in an overly promotional tone.Please help [ rewrite this article] from a to be less promotional, per Wikipedia . and PrimeLearning.com. MindLeaders has the edge at this point, but both companies do not just pay lip service lip service n. Verbal expression of agreement or allegiance, unsupported by real conviction or action; hypocritical respect: to quality content. They actually deliver.
Comparative Ratings
Title Medium/Audience Pros
Glad I Could Help Video Focused yet flexible
Call centers Relevant, concise
content
The Guest Video Simple message
Retail Brief
Production values
Remember Me, Video Simple message
third edition General Brief
Production values
Secret Service Awards Video Vignettes
Retail Intelligent
Price
Smilel Video Story
Motivation Support materials
Customer Service Online Content
General Value
DialogCoach Software Use of technology
Call centers Voice capability
The First Mile Video Humor
General Price
Support materials
Give 'em the Pickle Video Content
Retail Production values
The Other Side Video Support materials
of the Window Government Content
Serve! Video Tom Peters
Meeting opener Fits purpose (meeting
opener)Price
Linguistic Profiling Video Negtected topic
Call centers Price
It's Show Time Video Humor
Retail Pacing
motivation
PrimeCustomerCare Online Content
General
The Truth About Video Suport materials
Customer Service General, frontline
employees
The Customer Video Skills content
Service Connection General, frontline Price
employees
Title Cons Overall Rating
Glad I Could Help Price *** 1/2
Limited audience
(inbound call centers)
The Guest Age (1994) *** 1/2
Remember Me, Price *** 1/2
third edition
Secret Service Awards Lapses in tone *** 1/2
Limited audience
(entry level)
Smilel Content *** 1/2
Deals only with motivation,
not skills
Customer Service Lack of focus ***
Limited interactivity
DialogCoach Implementation effort ***
Limited audience
(scripted call centers)
The First Mile Production values ***
Give 'em the Pickle Limited audience ***
(managers)
The Other Side lacks energy ***
of the Window Limited audience
(government)
Serve! Tom Peters ***
Limited use and audience
(meeting opener for
managers)
Linguistic Profiling Limited topic ** 1/2
Fit with training
It's Show Time Deals only with **
motivation, not skills
PrimeCustomerCare Price **
Conventional content
The Truth About Limited use (meeting **
Customer Service opener) Content (too
may points)
The Customer Design
Service Connection Vignette debriefs * 1/2
Outstanding: ****
Very good: ***1/2
Good: ***
Above average: **1/2
Average: **
Below Average: *1/2
Poor: *
NA Not applicable
NR Not rated (usually not enough information)
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