Real-time view from SYMON's VISTA. (Technology Highlights).Charles Ansley, the president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of SYMON SYMON System Monitor Communications, Inc., said, "You can't drive a car without a dashboard and in business you can't drive without a dashboard either." The analogy to the automobile dashboard is for SYMON's new VISTA product, which tracks real-time, mission-critical business information and provides it to management in a coherent manner so they can quickly make decisions based on up-to-the-minute data. VISTAS central enterprise server gathers cross-platform information and provides browser-based reporting tools so that senior management can drill down on business performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. or agents can receive their latest score cards. For example, information on problem areas can be highlighted, showing agents where they can improve their performance, or management can share unique views of information across the enterprise and use it to fine-tune processes by consolidating reports from many enterprisewide business systems. VISTA features include rapid start-up time; preview mode for displaying new Web pages before users commit to save; an easy-rouse editor tool (which writes the code for you) with embedded process knowledge; consolidation of real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. into one Web page from different business sources; applet data can be "pushed" to existing production Web pages; low network bandwidth as only the delta in real-time data fluctuations is displayed; data update intervals are user configurable; and compliance with Microsoft security. Within the Applet Wizard, the VISTA "Steps to Success" is an intuitive product navigation and training tool. Combined with embedded process knowledge and help tips, VISTA provides users with a repeatable path to follow on every page that requires a user interaction. The VISTA editing tool provides a graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to (GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. ) for setting up HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. pages as well as defining and embedding VISTA Applets into Web pages. Pages are edited as in a word processor, with drag-and-drop features. The VISTA Applet Wizard guides the user through customizing a VISTA Applet, which consists of assigning values and display properties to its applet parameters. Applets can be created for any employee view including management, Help Desk information where number of open tickets and ticket resolution by employee are important metrics to display, call center staff, finance, NOCs (network operating centers) and more. With browser views, any employee can view his or her pertinent data anywhere there is Internet access See how to access the Internet. . www.symon.com |
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