Real Page's OnSite[TM] offers improved maintenance productivity. (What's New on the Marketplace).

NAA/NSC member Real Page Inc. announced that its OnSite[TM] Facilities product center is now available. OnSite Facilities allows property managers to process and track work orders so they can capture and analyze maintenance activities accurately, and then act to lower costs and improve efficiency. It also allows them to streamline maintenance services, resulting in better response times to resident needs.

OnSite Facilities automates the entire work order process. Its service issues expert system helps requestors describe the service issues and then automatically processes the request data. OnSite Facilities also automates the make-ready process. The system automatically creates a make-ready whenever a resident gives notice or moves out, triggering the generation of default work orders for the make-ready. Additional work orders are created as a result of inspections. As maintenance tasks are completed, standards or actual costs of any needed repairs can be billed to residents' accounts. OnSite Facilities allows properties to establish standard offset amounts, to be billed to residents, for any common maintenance tasks. Safety related issues are also addressed by OnSite Facilities. If the system identifies an issue as safety related, a work order is automatically flagged as top priority.