Readability of educational materials targeting CVD risk factors in African Americans and women.Abstract: The purpose of this study was to analyze the readability level of current CVD CVD Cardiovascular disease, see there educational materials on diet, PA, or both to determine whether the materials were written at a level appropriate for the general public, women, and African Americans African American Multiculture A person having origins in any of the black racial groups of Africa. See Race. . Similar to readability assessments of other health education materials, the authors hypothesized that health education materials on diet and PA as CVD risk factors targeted for African Americans and women are written at reading levels higher than the average level for the adult population. ********** Diet and physical activity (PA) are key targets of cardiovascular disease Cardiovascular disease Disease that affects the heart and blood vessels. Mentioned in: Lipoproteins Test cardiovascular disease (CVD) risk factor reduction. Both are associated with other coronary heart disease coronary heart disease: see coronary artery disease. coronary heart disease or ischemic heart disease Progressive reduction of blood supply to the heart muscle due to narrowing or blocking of a coronary artery (see atherosclerosis). (CHD CHD coronary heart disease. ChD abbr. Latin Chirurgiae Doctor (Doctor of Surgery) CHD, n.pr See disease, coronary heart. CHD canine hip dysplasia. ) risk factors, namely hypertension, high serum cholesterol, obesity, and diabetes mellitus diabetes mellitus Disorder of insufficient production of or reduced sensitivity to insulin. Insulin, synthesized in the islets of Langerhans (see Langerhans, islets of), is necessary to metabolize glucose. In diabetes, blood sugar levels increase (hyperglycemia). (Agurs-Collins, Kumanyika, Ten Have, Adams-Campbell, 1997; Kumanyika & Charleston, 1992; Mayer-Davis et al., 1998). Women, particularly African American women in the Southeastern United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , have the highest death rates from stroke, coronary heart disease, and overall CVD in the country (American Heart Association American Heart Association (AHA), n.pr a national voluntary health agency that has the goal of increasing public and medical awareness of cardiovascular diseases and stroke, and thereby reducing the number of associated deaths and disabilities. , 2000). In terms of CVD prevention, only one in four African American women meet the Centers for Disease Control and Prevention Centers for Disease Control and Prevention (CDC), agency of the U.S. Public Health Service since 1973, with headquarters in Atlanta; it was established in 1946 as the Communicable Disease Center. , American College of Sports Medicine '''Founded in 1954, the AMERICAN COLLEGE OF SPORTS MEDICINE is the largest sports medicine and exercise science organization in the world. More than 20,000 international, national and regional members are dedicated to advancing and integrating scientific research to provide educational or the Surgeon General's PA recommendations (Pate et al., 1995; US Department of Health and Human Services Noun 1. Department of Health and Human Services - the United States federal department that administers all federal programs dealing with health and welfare; created in 1979 Health and Human Services, HHS , 2000; Jones et al., 1998). For example, 43.6% of African American women report having no regular "leisure-time" PA (Hahn, Teutsch, Franks, Chang, & Lloyd, 1998). Another area of concern is that African Americans consume a diet that may increase the risk for heart disease, that is, a diet that consists of more than 10% of kilocalories from saturated fat saturated fat, any solid fat that is an ester of glycerol and a saturated fatty acid. The molecules of a saturated fat have only single bonds between carbon atoms; if double bonds are present in the fatty acid portion of the molecule, the fat is said to be (USDHHS USDHHS, n.pr See United States Department of Health and Human Services. , 2000). In 1994-1996, the percentage of kilocalories from saturated fat for African Americans women exceeded the current recommendation of 10% (U.S. Department of Agriculture, 1997). Despite these statistics, few ethnically and culturally relevant educational materials for use with African Americans and other underrepresented un·der·rep·re·sent·ed adj. Insufficiently or inadequately represented: the underrepresented minority groups, ignored by the government. populations focus on PA and dietary factors. Moreover, health educational materials for cancer patients with similar diet and PA risk factors as those of African Americans and other under-represented populations are typically written at reading levels higher than the average American adult's reading ability. (Guidry, Fagan, & Walker, 1998). Patient education is the process of helping people acquire and use new information to change their behaviors and subsequently produce positive health outcomes (Merritt, Gates, & Skiba, 1993). A widely used method for providing patient education is the use of written materials to educate patients about their particular health conditions. Researchers have identified discrepancies, however, between the reading level of written educational materials and the reading level of most patients (Fisher, 1999; Estey, Musseau, & Kehn, 1994). READING LEVELS AND LITERACY Results from the Department of Education's 1992 National Adult Literacy Survey (NALS NALS National Association of Legal Secretaries NALS North American Lily Society NALS Neonatal Advanced Life Support (nursing certification) NALS National Adult Literacy Study NALS National Liaison Staff ) found that approximately 44 million adult Americans fell into the lowest of five categories of literacy skills (NALS Level 1), were functionally illiterate Adj. 1. functionally illiterate - having reading and writing skills insufficient for ordinary practical needs illiterate - not able to read or write , and read below a fifth-grade level (Doak, Doak, & Root, 1996). Respondents demonstrated skills in the lowest level of prose, document, and quantitative literacy proficiencies. They could total an entry on a deposit slip, locate the time and place of a meeting on a form, and identify a specific piece of information in a brief news article but could not calculate total costs of a purchase from an order form or locate an intersection on a street map (Doak et al., 1996). Certain populations of adults were disproportionately more likely to meet the tasks of Level 1 prose, with basic reading and writing skills at the lowest proficiency level (Creighton & Hudson, 2002). Disproportionately high percentages of the respondents in Level 1 were Blacks, Hispanics or Asians/Pacific Islanders Islanders may refer to:
prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the 1992 NALS, 38% of Black adults and 36% of Asian/ Pacific Islander Pacific Islander n. 1. A native or inhabitant of any of the Polynesian, Micronesian, or Melanesian islands of Oceania. 2. A person of Polynesian, Micronesian, or Melanesian descent. See Usage Note at Asian. adults had reading proficiencies at level 1prose (Creighton & Hudson, 2002). Among Hispanic Mexican, Cuban, and Puerto Rican Puer·to Ri·co Abbr. PR or P.R. A self-governing island commonwealth of the United States in the Caribbean Sea east of Hispaniola. adults, 54%, 53%, and 47%, respectively had reading proficiencies at Level 1 prose, (Creighton & Hudson, 2002). READABILITY OF HEALTH EDUCATION MATERIALS Although the average reading level of adults in the United States is between the eighth and ninth grades, most health care instructions are written at or above the ninth-grade reading level (Doak et al., 1996). Several researchers have found that the reading levels of educational materials and the intended readers' literacy levels seldom match (Estey et al., 1994; Overland, Hoskins, McGill, & Yue, 1993). In a 1992 study of the Arthritis Foundation's educational pamphlets, only one pamphlet was written at the eighth-grade level; the remaining 14 pamphlets were written at the tenth-grade level or higher. Overall, 31% of the client population read below the seventh-grade level and thus, would not be able to utilize any of the Arthritis Foundation's health education pamphlets (Larson & Schumacher, 1992). Cooley and colleagues (1995) reviewed 30 cancer-related educational handouts that were written at reading levels ranging from the sixth to sixteenth-grade. For whom the cancer educational materials had been developed, 27% of the patients read at or below the sixth-grade level, 17% read at the sixth to eighth grade levels, 29% read at the ninth to twelfth grade This article or section deals primarily with the United States and Canada and does not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. levels, and 27% read above the twelfth-grade level. Consequently, only 27% of the clients would be able to understand all 30 of the cancer educational materials (Cooley et al., 1995). A study of 136 HIV/AIDS-related handouts revealed that more than 50% of the materials were between the tenth to twelfth grade levels, and 13% fell between the thirteenth and sixteenth grade levels. Fewer than 10% of these materials fell within the third to sixth-grade levels, and only 26% fell within the seventh to ninth grade levels. The mean grade level of the educational materials was eleventh grade This article or section deals primarily with the United States and Canada and does not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. (Wells, 1994). Physicians, nurses, and other health care professionals often use print educational materials to increase awareness and promote the adoption of positive behaviors among their patients. Patients with lower literacy levels may have difficulty following health care advice that may seem basic to those who read at higher literacy levels. For example, Mayeaux and colleagues (1996) found that some patients (58%) were unable to read a basic diet plan to lower their sugar, fat, or sodium intake or to understand that a low-fat diet low-fat diet A diet low in fats, especially saturated fats, which has a positive effect on arthritis, CA, ASHD, DM, HTN, obesity, and strokes. See Diet, Low-fat snack; Cf Animal fat, High-fat diet. does not mean eliminating all fat from their diet (Mayeaux et al., 1996). STUDY PURPOSE Despite the public health importance of CVD risk reduction in women and racial/ethnic minorities, to our knowledge an evaluation, of the reading levels of diet and PA print educational materials has not been reported. Thus, the purpose of this study was to analyze the readability level of current CVD educational materials on diet, PA, or both to determine whether the materials were written at a level appropriate for the general public, women, and African Americans. Similar to readability assessments of other health education materials, the authors hypothesized that health education materials on diet and PA as CVD risk factors targeted for African Americans and women are written at reading levels higher than the average level for the adult population. METHODS Two approaches were used to identify written education materials on diet and PA. In the first approach, a literature review was conducted to identify PA and dietary counseling interventions for CVD risk reduction delivered in health care settings with demonstrated effectiveness among women, particularly women of color not of the white race; - commonly meaning, esp. in the United States, of negro blood, pure or mixed. See also: Color . The methods used and the results of the review were published elsewhere (Wilcox, Parra-Medina, Thompson-Robinson, Will, 2001). We contacted the corresponding authors for the studies and requested copies of each of the study's materials for inclusion in our inventory. Only a few of the authors submitted their tools; other authors stated that their materials were still in the development stage or no longer existed. Many of the solicited authors, however, did not respond. The second approach involved gathering print educational materials from nationally recognized health information resources (1) The data and information assets of an organization, department or unit. See data administration. (2) Another name for the Information Systems (IS) or Information Technology (IT) department. See IT. , including the American Heart Association; American Diabetes Association The American Diabetes Association, or the ADA, is an American health organization providing diabetes research, information and advocacy. Founded in 1940, the American Diabetes Association conducts programs in all 50 states and the District of Columbia, reaching hundreds of ; National Heart, Lung, and Blood Institute National Heart, Lung, and Blood Institute, n.pr established in 1948, this division of the National Institutes of Health is responsible for research and education on cardiovascular, pulmonary, systemic diseases, and sleep disorders. ; U.S. Department of Agriculture; National Cancer Institute; ETR ETR Estimated Time of Return/Repair ETR Early to Rise (health e-zine) ETR Effective Tax Rate Etr Etruscan (linguistics) ETR Eastern Test Range ETR Express Toll Route & Associates; National Institute of Digestive Disorders and Kidney Diseases Kidney Disease Definition Kidney disease is a general term for any damage that reduces the functioning of the kidney. Kidney disease is also called renal disease. ; American Dietetics dietetics /di·e·tet·ics/ (-iks) the science of diet and nutrition. di·e·tet·ics n. The branch of therapeutics concerned with the practical application of diet in relation to health and disease. Association; Cooper Institute; and Centers for Disease Control and Prevention. A total of 180 print educational materials addressing diet, PA, or both risk factors for CVD were obtained from governmental, for-profit, and nonprofit sources from October 1999 to January 2000. Of the total materials included in the inventory, 6 were excluded from this analysis due to missing information. The educational materials were catalogued in a Microsoft Access A database program for Windows, available separately or included in the Microsoft Office suite. Access is programmable using Visual Basic for Applications (VBA). Access can read Paradox, dBASE and Btrieve files, and using ODBC, Microsoft SQL Server, SYBASE SQL Server and Oracle data. database according to whether they focused on diet, PA, or both. The inventory included 42 PA, 52 diet, and 80 combined PA and diet educational materials (n = 174). The staff of the Heart Healthy and Ethnically Relevant (HHER) Tools Project developed an Educational Materials Inventory form to extract from the materials any relevant information such as title, source, target behavior (i.e., diet or PA), CVD risk factor (e.g., hypertension, hypercholestoremia, obesity, and diabetes), target audience, cost and availability. In addition, all the educational materials were assessed for reading level using the SMOG grade formula method (McLaughlin, 1969). The SMOG grade formula method (McLaughlin, 1969) estimated reading difficulties by counting the number of polysyllabic words in a sentence (see Table 1). A research assistant was specifically trained to calculate the SMOG grade levels and the grade score for each print material was calculated three rimes for reliability. The SMOG grade formula method was used because of its accuracy and its ability to correlate highly with other readability formulas (FOG, .99; Fry, .93) (Meade & Smith, 1991). The SMOG method has been widely used in health literacy health literacy Health care A measure of a person's ability to understand health-related information and make informed decisions about that information; HL includes interpreting prescriptions and following self care insturctions. Cf Literacy. studies for its convenience and simplicity (Meade & Howser 1992; Merritt et al., 1993; Overland et al., 1993; Contreras, Garda-Alonso, Echenique, Daye-Contreras, 1999). RESULTS We examined 174 printed educational materials: 42 (24%) PA, 52 (30%) diet, and 80 (46%) both risk factors. African Americans were the target audience for 7 (4%) of the materials and women were the target audience for 16 (10%) of these materials. The SMOG readability test Readability tests are formulaic protocols for evaluating the readability of text, which may be used instead of conducting an actual statistical survey of human readers, or perhaps may be used in conducting such a survey, known as a readability survey. results for the educational materials, broken down by behavior type indicated an overall mean reading grade level of 8.95 for all educational materials tested (see Table 2). Diet materials had a mean reading grade level of 8.40 and PA materials had a mean grade level of 9.64. The mean reading grade level for materials that focused on both diet and PA was 9.06. Reading levels were higher for PA-only materials than for diet-only materials. The SMOG readability test results for the educational materials targeting African Americans and women appear in Table 3. The educational materials specifically targeting African Americans had a mean reading grade level of 8.43 which was slightly higher than the mean grade level reported in other studies of educational materials targeting African Americans focused on different health behaviors (Guidry et al., 1998). The materials targeting women had a mean reading grade level of 9.38. The overall mean reading grade level was too high for most populations. The average reading level for African Americans who responded to the NALS demonstrated skills in proficiency level 2 (Kirsch kirsch n. A colorless brandy made from the fermented juice of cherries. [French, short for German Kirschwasser; see kirschwasser. , Jungleblut, Jenkins, & Kolstad, 1993). Only one material was identified that specifically targeted African American women, and it was written at the tenth grade Tenth grade is a year of education in many nations. United States The tenth grade is the tenth school year after kindergarten and is called Grade 10 in some regions. Students are usually 15–16 years old. reading level. The frequency levels for all materials by grade level and behavior type appear in Table 4. Overall, few materials were at the recommended less than fifth grade reading level, although some of the materials did meet the acceptable range of between the fifth and ninth grade reading levels. None of the PA materials were at less than a fifth grade reading level. Twenty-one (50%) of the PA materials were in the acceptable range between the fifth and ninth grade reading levels. The remaining 21 materials, however, were outside of this range being at either tenth grade reading level or higher. For materials on diet, 32 (62%) met the acceptable range between fifth and ninth grade reading levels. Of the educational materials that focused on both diet and PA 49 (61%) did meet the range for the accepted reading level for most reading Americans. Overall, of the 174 educational materials, 102 (59%) were considered between the fifth and ninth grade reading levels, whereas only 3 (2%) of the materials were less than a fifth grade level, and 69 (40%) were at a tenth grade level or higher. DISCUSSION Print health educational materials for the general public, such as pamphlets, brochures, booklets, and fact sheets, ideally should be written at or below the fifth grade reading level, although between the fifth and ninth grade levels are considered acceptable to ensure that the materials can be read by most Americans (Rudd, Moeykens, & Colton, 1999). We found that the readability scores for educational materials on diet, PA, and both were lower than the readability scores reported by previous studies of materials on other health behaviors. Although some of these materials were written at a grade level within the acceptable range (from fifth to ninth grade levels), most were in the higher end Coordinates: For other places with the same name, see Billinge. Higher End or Billinge Higher End is a district of the Metropolitan Borough of Wigan, in Greater Manchester, England. of the range and may not be appropriate for low literate women with reading levels lower than the fifth grade who are at high risk for CVD. Overall, only 2% of the materials were relevant to our population at the recommended reading level of less than fifth grade. Our findings are consistent with the body of literature that has examined literacy levels of print materials for other health behaviors and health conditions. These studies have found most educational materials to be at a reading level too high for people with low literacy skills and discrepant dis·crep·ant adj. Marked by discrepancy; disagreeing. [Middle English discrepaunt, from Latin discrep with the reading abilities of the general population. After evaluating the readability of cancer educational materials for African Americans, Guidry and colleagues (1998) concluded that the average scores for reading levels of written materials are too high for most populations. In their study of smoking education materials, Meade and Byrd (1989) concluded that disparities existed between the reading levels of written health materials and the reading skills of target populations. More recent literature also supports these findings with evaluations of publications about heart disease and stroke (Merritt et al., 1993; Glanz & Rudd, 1990; Estrada, Hryniewiez, Barnes Higgs, Collins, & Byrd, 2000), asthma (Smith, Gooding, Brown, & Frew, 1998), diabetes (Albright et al., 1996), cancer (Meade & Smith, 1991), HIV HIV (Human Immunodeficiency Virus), either of two closely related retroviruses that invade T-helper lymphocytes and are responsible for AIDS. There are two types of HIV: HIV-1 and HIV-2. HIV-1 is responsible for the vast majority of AIDS in the United States. (Singh, 2000), and nutrition (Dollahite, Thompson, & McNew, 1996). Limitations exist in regard to readability formulas (Dollahite et al., 1996). For example, they do not account for creative thinking patterns nor complex ideas. Although reading formulas rate short words on a lower reading level than that of polysyllabic words, some short words are more abstract and difficult to understand than the latter (Dollahite et al., 1996). Despite these limitations, readability formulas provide valid and useful tools for screening educational materials for use with a target audience (Meade & Smith, 1991). Other cultural factors of the target audience, however, must also be considered in order to provide a useful educational tool. If developers of the educational brochures and pamphlets consider these elements, the materials are more likely to be effective in communicating the intended health related message. Although readability formulas vary, the various methods correlate highly. The SMOG readability grade formula was used for this study and is recommended for its convenience and efficiency. Readability formulas, however, should only be interpreted as estimates of reading levels. The SMOG formula, as well as other known readability formulas such as the Dale-Chall, Fry, FOG and Flesch has been used in the creation and development of health literature, and can also be used for analysis (Albright et al., 1996; Meade & Smith, 1991; Mumford, 1997). The resulting reading level estimate should be viewed as criteria incorporated during the process of selecting more reader friendly health literature for the patient population. IMPLICATIONS FOR PRACTICE It is critical that health education materials be written at levels that are congruent con·gru·ent adj. 1. Corresponding; congruous. 2. Mathematics a. Coinciding exactly when superimposed: congruent triangles. b. with patients' reading levels, as well as their cultural and experiential backgrounds. Materials that are written above the reading levels of patients are of limited utility to both the patients and the health care professionals serving them. Therefore, it is imperative that health education materials be developed at the reading levels intended for the readers. The brochures evaluated in our study do not constitute all diet and PA educational materials currently in circulation. We intentionally included a broad range of written materials from the major sources of health education information materials on PA and diet. We not only examined the readability of the materials, but we also reported the percentage of materials that were developed specifically for African Americans and for women. According to this study, 102 of the 174 (59%) we evaluated were in the acceptable reading level range of fifth to ninth grade literacy, which would be appropriate for most Americans who are capable of reading to understand the content message. Although many of the materials we evaluated for this study can be easily read and understood by many Americans, our study indicated a lack of easily read, culturally relevant diet and PA print materials available from nonprofit, for profit, and governmental sources for many Americans with limited literacy skills. People with limited reading skills need culturally relevant print materials that are written at lower reading levels than the norm to help emphasize the important relationships between diet, PA and CVD risk reduction. Health care professionals should take a leadership role in advocating the importance of and need for culturally appropriate and reader friendly materials that address the health concerns of all populations.
Table 1. SMOG Conversion Table
Total Polysyllabic Approximate Grade
Word Counts Level (+1.5 grades)
0-2 4
3-6 5
7-12 6
13-20 7
21-30 8
31-42 9
43-56 10
57-72 11
73-90 12
91-110 13
111-132 14
133-156 15
157-182 16
183-210 17
240-240 18
For use with material containing at least 30 sentences.
Table 2. Mean reading levels, standard deviations, and ranges for
all materials by behavior type.
Mean Reading Standard Grade Level
Level (Grade) Deviation Range
Physical Activity (N=42) 9.64 * 2.21 6-17
Diet (N=52) 8.40 * 2.27 4-12
Both (PA & Diet) (N=80) 9.06 1.96 4-17
Overall for All
Materials (N=174) 8.95 2.19 4-17
* Means are statistically different at p<.05 level (p=.011).
Table 3. Mean reading levels, standard deviations, and ranges
for materials targeting African Americans and women.
Percentage of Mean Reading
Materials Level
African Americans (N=7) 4% 8.43
Women (N=16) 10% 9.38
Standard Grade Level
Deviation Range
African Americans (N=7) 1.40 6-10
Women (N=16) 1.54 8-13
Table 4. Frequency levels for all materials by grade
level and behavior type.
5th-9th 10th Grade
< 5th Grade Grade or Higher
N (%) N (%) N (%)
Physical Activity (N=42) 0 (0%) 21 (50%) 21 (50%)
Diet (N=52) 2 (3%) 32 (62%) 18 (35%)
Both Physical Activity and
Diet (N=80) 1 (1%) 49 (61%) 30 (38%)
Overall for All Materials 3 (2%) 102 (59%) 69 (40%)
(N=174)
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It is an essential molecule for the human body. patient education literature. Heart & Lung, 22, 415-420. Mumford, M.E. (1997). A descriptive study of the readability of patient information leaflets Patient information leaflets (PILs) are leaflets containing information about medical conditions, available services, and treatments. Accessibility The X-PIL service, launched in the UK in November 2005, aimed to replicate these leaflets in more accessible formats, designed by nurses. Journal of Advanced Nursing, 26, 985-991. Overland, J.E., Hoskins, P.L., McGill, M.J., Yue, D.K. (1993). Low literacy: a problem in diabetes education. Diabetic Medicine, 10, 847-850. Pate, R.R., Pratt, M., Blair, S.N., Haskell, W.L., Macera, C.A., Bouchard, C., Buchner, D., Ettinger, W., Heath, G.W., King, A.C., et al. (1995). Physical activity and public heath. A recommendation from the Centers for Disease Control and Prevention and the American College of Sports Medicine. JAMA, 273, 402-407. 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British Medical Journal The British Medical Journal, or BMJ, is one of the most popular and widely-read peer-reviewed general medical journals in the world.[2] It is published by the BMJ Publishing Group Ltd (owned by the British Medical Association), whose other 317, 264-265. U.S. Department of Health and Human Services. (2000). Healthy People 2010: understanding and improving health, 2nd ed. Washington, DC: U.S. Government Printing Office. U.S. Department of Agriculture. (1997). 1994-1996 Continuing survey of food intakes by individuals and diet and health knowledge survey. Washington, DC: U.S. Government Printing Office. Weiss, R., Reed, R., Kligman, E. (1995). Literacy skills and communication methods of low-income older persons. Patient Education & Counseling, 25, 109-119. Wells, J. (1994). Readability of HIV/AIDS educational materials: the role of the medium of communication, target audience, and producer characteristics. Patient Education & Counseling, 24, 249-259. Wilcox, S, Parra-Medina D., Thompson-Robinson, M., Will, J. (2001). Nutrition and physical activity interventions to reduce cardiovascular disease risk in health care settings: a quantitative review with a focus on women. Nutrition Review, 59, 197-214. HEALTH EDUCATION RESPONSIBILITY AND COMPETENCY ADDRESSED Responsibility I--Assessing Individual and Community Needs for Health Education Competency C--Infer needs for health education on the basis of obtained data. Subcompetency 1--Analyze needs assessment data. Address all correspondence to Denethia B. Sellers, Ph.D., 165 Hanes House, DUMC DUMC Duke University Medical Center DUMC Damascus United Methodist Church (Damascus, MD) DUMC Demaree United Methodist Church (Illinois) Box 2949, Durham, North Carolina Durham is a city in the U.S. state of North Carolina. It is the county seat of Durham CountyGR6 and is the fourth-largest city in the state by population. 27710, PHONE: 919.681.4281, FAX: 919.681.4785, E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. : selle006@mc.duke.edu. |
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