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1-135 out of 135 article(s)
Title Type Date Words
Opening the back office/contact center door. Cover story Sep 1, 2011 1504
The home agent handshake. Sep 1, 2011 1622
Continuing the service. Sep 1, 2011 1391
Q&A on analytics with CSI's Rich Marcia. Interview Sep 1, 2011 683
Calabrio's app-based performance solutions. Jul 1, 2011 1370
Serving the empowered customer. Jul 1, 2011 1483
Creating a winning performance. Jul 1, 2011 1290
The coming social/CRM convergence. Jul 1, 2011 1446
The hosting experience. Company overview Jul 1, 2011 843
2011 IP Contact Center Technology Pioneer Awards. Jul 1, 2011 248
A peek at the new Customer Interaction Center (CIC) version 4.0: contact centers are looking for ways to better serve their customers over multiple channels while increasing productivity without high costs. Jun 1, 2011 958
Anytime, anywhere any channel support. Company overview Jun 1, 2011 2804
The IP switch: in buying voice services contact centers are gradually switching from PSTN/TDM to Internet Protocol (IP), most commonly using session initiation protocol (SIP) or SIP trunking. The day that PSTN's copper-intensive hardware will join cordboards and electro-mechanical switches as museum pieces is not too distant. Company overview Jun 1, 2011 2766
Finding productivity opportunities: every organization has the same goal, which is doing more with the same, or less such as boosting productivity. The pressure to reach that objective is intensified when the economy is slow and resources are tight. Jun 1, 2011 2909
ExtremeTix's well-timed disaster response: business continuity/disaster recovery (BC/DR) is about staying in operations during and after disasters and to rebound from them. Effective BC/DR strategies require having, knowing how to use and actually applying the right methods and tools, and the ability to adapt on the fly as situations change. Jun 1, 2011 663
SIP Print's on-target contact center applications. May 1, 2011 1507
Recording the developments. May 1, 2011 2572
Changing needs, changing shores. Interview May 1, 2011 2936
Tuning up workforce management. Company overview May 1, 2011 2841
The UC taste test. May 1, 2011 712
Customer Interaction Solutions magazine's 12th annual CRM Excellence awards. May 1, 2011 242
ac2: the next generation workforce management. Apr 1, 2011 1719
The cloud ascendancy. Apr 1, 2011 2243
The BI formula. Company overview Apr 1, 2011 2816
Making homes for contact centers. Apr 1, 2011 2252
Serving the social customer. Apr 1, 2011 707
Customer Interaction Solutions magazine's 26th annual Top 50 inbound Teleservices agency ranking. Apr 1, 2011 594
Optimizing VoIP for contact centers. Interview Mar 1, 2011 1481
From foe to friend. Mar 1, 2011 2231
Entrusting the technology. Mar 1, 2011 2837
Navigating the compliance rapids. Mar 1, 2011 2255
Analyzing the conversations. Mar 1, 2011 691
Customer Interaction Solutions magazine's 26th annual Top 50 Outbound Teleservices Agency Ranking. Directory Mar 1, 2011 669
Social CRM insights. Feb 1, 2011 2842
Staying on the UC wave. Company overview Feb 1, 2011 2222
Unlocking the feedback. Feb 1, 2011 2836
Demanding customers, demanding skills. Company overview Feb 1, 2011 2198
Cleaning up issues with mobile CRM. Company overview Feb 1, 2011 688
Presidio Networked Solutions on 2011 industry trends. Interview Jan 1, 2011 1037
Hearing (and heeding) social customer commands. Jan 1, 2011 2137
Applying CRM ingenuity. Company overview Jan 1, 2011 2840
From QM to QM. Jan 1, 2011 2182
Workforce management that "flies". Jan 1, 2011 629
Customer Interaction Solutions' 2010 Product of the Year Awards. Jan 1, 2011 644
InfoCision's Steve Brubaker on BPO. Cover story Nov 1, 2010 1519
The contact center evolution. Company overview Nov 1, 2010 2933
BPOs: doing more with less. Company overview Nov 1, 2010 2168
Outsourcing for success. Nov 1, 2010 668
Energizing the employees. Nov 1, 2010 1816
Dialing in conferencing. Oct 1, 2010 1441
Employing CRM. Company overview Oct 1, 2010 2771
Making multimedia work. Oct 1, 2010 1459
Designing the next-gen contact center. Oct 1, 2010 2766
Interactive Intelligence's social channel "buzz". Interview Sep 1, 2010 1520
Meshing the media, and channels. Company overview Sep 1, 2010 3018
Streaming the data. Sep 1, 2010 1469
Recording the experiences. Sep 1, 2010 1496
Staffing for the next-gen contact center. Sep 1, 2010 3375
Managing through disasters. Company overview Aug 1, 2010 2970
Changing needs, changing carriers. Aug 1, 2010 2150
VXI's 'young' (literally) and successful contact center. Aug 1, 2010 736
Performing analytics for a tough crowd. Aug 1, 2010 2000
Salesforce.com's Chatter on social CRM. Cover story Jul 1, 2010 1521
Automating (and visualizing) the conversations. Jul 1, 2010 1487
The social CRM revolution. Company overview Jul 1, 2010 2905
'Listening' to your customers. Jul 1, 2010 2805
Verint systems: intelligence in action. Cover story May 1, 2010 2214
Matching recordings with needs. May 1, 2010 2225
Tuning in to multiple channels. May 1, 2010 3105
Widening the quality focus. May 1, 2010 2193
'Customer interaction Solutions' magazine's 11th annual CRM Excellence Awards, Part 1. Directory May 1, 2010 395
Scaling Tower Life's needs with UC. Company overview May 1, 2010 761
Social media. Apr 1, 2010 376
Hosting whys and hows. Apr 1, 2010 494
Delivering the message. Apr 1, 2010 1497
Home (office) making. Apr 1, 2010 3213
Does size really matter? Apr 1, 2010 684
'Customer Interaction Solutions' magazine's 25th annual Top 50 Inbound Teleservices Agency Rankings. Apr 1, 2010 1406
Avaya's route for next-gen customers. Mar 1, 2010 702
Squaring the training dilemma. Company overview Mar 1, 2010 2210
Speech rec: temporary slowdown, faster adoption ahead. Mar 1, 2010 2198
UC = customer communications. Company overview Feb 1, 2010 2164
Building customer loyalty. Feb 1, 2010 2175
Remaking business intelligence. Feb 1, 2010 2168
RTR goes to the 'Max'. Feb 1, 2010 670
Medal-winning interactions. Feb 1, 2010 702
Open mind on open source. Jan 1, 2010 2258
The CRM evolution. Jan 1, 2010 2269
Managing workforce performance. Jan 1, 2010 2147
Smooth sailing with Aspect's PerformanceEdge. Jan 1, 2010 660
Looking into 2010. Cover story Jan 1, 2010 1502
Changing times, changing data management. Nov 1, 2009 2150
Idiro introduces new (and timely) customer attraction/retention tools. Nov 1, 2009 666
Interactive intelligence unifies the enterprise. Interview Nov 1, 2009 1071
Staffing for the upturn. Company overview Nov 1, 2009 2145
On the go CRM. Nov 1, 2009 663
Unifying the headset. Nov 1, 2009 2161
The 2009 speech technology excellence awards. Nov 1, 2009 493
Planning for action. Company overview Oct 1, 2009 2182
Zeacom's unified communications strategy. Cover story Oct 1, 2009 678

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