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Browse Read, Brendan B.

1-54 out of 54 article(s)
Title Type Date Words
Cleaning off telemarketing's tarnish. Sep 1, 2011 741
9-11-01 to 5-01-11 ... Jul 1, 2011 749
In hiring, to avoid "big brother" quit being "nasty sister": "In order to be prepared to complete our online pre-screen questionnaire and application you will need your address history for the past seven years ... ". Jun 1, 2011 681
Getting it right on social media. May 1, 2011 700
Demolish the call/contact center? Apr 1, 2011 708
Avoid lawsuits, avoid credit checking applicants. Mar 1, 2011 702
Mining the social channel for customer gold. Feb 1, 2011 703
To improve quality and profits get rid of "HR". Jan 1, 2011 674
Before making your contact center wish list ... Dec 1, 2010 660
Curing the Pareto illness. Nov 1, 2010 696
Is the U.S. finally competitive with India? Company overview Oct 1, 2010 689
Today's social customers: do not bother? Sep 1, 2010 720
Making the IVR ogre customer-friendly. Aug 1, 2010 684
How not to cut staff churn and boost customer loyalty. Jul 1, 2010 690
The benefits and pratfalls of social media/channel. May 1, 2010 735
Not serving Obnoxious customers. Apr 1, 2010 695
The warnings of Haiti. Mar 1, 2010 710
Is social media powerful? just ask Simon Cowell. Feb 1, 2010 663
Want to make money? Shape up your voice self-service. Jan 1, 2010 671
Do we really need contact centers? Dec 1, 2009 671
Salute veterans by hiring them. Nov 1, 2009 669
Prescriptions, not rhetoric, to improve healthcare. Oct 1, 2009 692
The flexible revolution. Column Sep 1, 2009 684
Tougher actions to save telemarketing. Aug 1, 2009 685
Ending charity fraud, misrepresentation, and bad practices. Jul 1, 2009 699
A college degree to work in a contact center? Jun 1, 2009 681
Security concerns and BPO/contact center locations. May 1, 2009 267
Needed: a contact center makeover? May 1, 2009 704
Offshoring and homeshoring. Apr 1, 2009 731
Rx for the downturn: better marketing, better customer service. Mar 1, 2009 739
Is contact center-delivered loyalty overrated? Feb 1, 2009 786
Resolutions for 2009. Jan 1, 2009 675
Real-time data, real time results. Company overview Nov 1, 2008 3018
Enabling excellence with IP recording. Nov 1, 2008 2291
Stopping ID theft by raising "red flags". Nov 1, 2008 1524
Hearing the customers. Nov 1, 2008 1573
To get through crisis serve, not burn customers. Nov 1, 2008 796
Mobile CRM: are we there yet? Oct 1, 2008 2535
Workforce optimization: refining products, revolutionizing delivery? Company overview Oct 1, 2008 2069
Do not call, five years later. Oct 1, 2008 2044
Top ten ways to reduce contact center costs while improving service. Company overview Oct 1, 2008 3332
Adding value to business process outsourcing. Company overview Sep 1, 2008 2564
Contact center recording: more than Logging calls. Company overview Sep 1, 2008 1764
Get ready for Canada's new telemarketing regulations (eh?). Sep 1, 2008 1868
Aumtech, with help from Microsoft, breaks through speech rec cost barrier. Company overview Sep 1, 2008 986
The new contact center: virtual, and virtuous. Sep 1, 2008 826
Experts: learn about the benefits and challenges of e-learning. Viewpoint essay Aug 1, 2008 4210
Tips on regulatory compliance. Aug 1, 2008 1430
CRM that makes a difference: Convio helps Komen in fight against breast cancer. Aug 1, 2008 709
Serving the King. Company overview Aug 1, 2008 2789
Customer versus company: with contact centers in the middle. Aug 1, 2008 877
IP comes of age:. Company overview Jul 1, 2008 3005
Why performance analytics is important. Jul 1, 2008 1196
Being contact centers' best friend. Jul 1, 2008 851

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