Rapport Technologies Launches a Powerful Platform for Intelligent Device Management.

Business Editors/High-Tech Writers

Embedded Systems Conference San Francisco 2003

Booth 1238

CARROLLTON, Texas--(BUSINESS WIRE)--April 21, 2003

-- By Placing ALL Devices on the IT Radar Screen, Rapport Sets a New Standard for Device-, Bandwidth-, and Network-Independent Solutions --

Preview the power of this technology at the Embedded Systems

Conference in San Francisco April 23-25, 2003 in Booth 1238

Rapport Technologies, Inc., an emerging leader in building the intelligent device management industry, today announced a new and powerful platform, Rapport(TM) Device Management, that gives CIOs and IT staff total control over all devices for an entire enterprise, workgroup, or service provider, including embedded devices, fixed-function terminals (bar code readers, kiosks, point-of-sale machines, set top boxes, etc.), smart phones and personal digital assistants. A proven leader in device management for thin clients, Rapport Technologies is committed to becoming the global leader in intelligent device management by using a patented, scalable, web-services architecture to deliver total central control and management of all devices, wired and wireless, regardless of type, age, size, or location.

Founded in 2002 and headquartered in Carrollton, Texas, Rapport Technologies has strategically aligned itself with Wyse Technology to install its thin client management software at such corporate giants as the world's leading retailer and the foremost transportation and logistics company, as well as at the headquarters of numerous other clients around the globe. "Having successfully managed hundreds of thousands of clients worldwide, Rapport Technologies has more experience managing more devices on the network's edge than anyone else in the industry," remarked Rapport Technologies president, Max E. Toy. "Now we've expanded our offering to deliver universal management of wired and wireless intelligent devices from the center of the enterprise to the network's edge."

Higher Standards for a Growing Industry

"Mobile device proliferation is presenting new challenges to IT professionals, key among them being how to manage the large number of intelligent mobile devices," said J. Gerry Purdy, Ph.D., principal analyst with MobileTrax. "Solutions like Rapport Device Management v 4.0 will help IT manage their mobile devices by giving them the power and flexibility to change software in those mobile devices at the hardware interface, device driver, OS and applications layers -- something that sets them apart from the competition."

Key to the power of Rapport Device Management v 4.0 (RDMv4) is its ability to offer reduction in total cost of ownership (TCO) for devices by streamlining their control, upgrades, data retrieval, and security from a single central location. From wired and wireless computing devices to mobile phones to fixed-function terminals such as bar code readers, kiosks, point-of-sale machines, and set top boxes, RDMv4 is both a control and growth tool for enterprises, workgroups, and service providers.

Total Device Management for Today and Tomorrow

RDMv4 envisions future moves to new intelligent devices will be seamless for CIOs and IT staff when technological advances improve devices and IT strategies inevitably change. As 2.5G networks and wireless hotspots proliferate exponentially and the lines between wired and wireless access blur for ever richer multimedia content uploads and downloads, RDMv4 delivers a highly flexible and robust platform that can keep pace, expand, and adapt to the future all enterprises, workgroups, and service providers must face to remain competitive.

Device agnostic, bandwidth efficient and scalable to over 1 million clients, RDMv4 offers the industry's smallest device management agent at a mere 80KB, while managing every software and hardware layer from BIOS to OS to applications to configurations. RDMv4 provides quick and easy software distribution, comprehensive asset management, detailed device diagnostics, reliable device data services and automatic distribution of device and application settings. CIOs and IT departments can greatly increase profitability by streamlining support and management costs, extending device lifetime and value, and adding new revenue streams.

A Giant Platform with a Very Small Footprint

The key advantages of RDMv4 are many, from its size -- the smallest device management agent in the industry -- to its ability to manage all wired and wireless devices across all networks. Built upon proven thin-client, web-services architecture that has been revamped for mobile and remote devices, RDMv4 supports multiple management standards such as web services, SNMP, and Intel's Wired for Management, and is available in two configurations for workgroups or enterprises.

"Smart CIOs know that lowering device total cost of ownership (TCO) by minimizing support costs is only half the battle. Our Rapport Device Management platform allows IT staff to repurpose or simply add new functions and services to devices for new revenue creation, extended life, and a long-term protected investment," said Rapport Technologies CTO, Michael Daseke. "In an era of tight IT budgets, our patented and scalable web-services architecture allows CIOs to centrally and intelligently manage their IT resources, conserving time and money."

In addition to its global network of channel partners, Rapport Technologies seeks strategic alliances with silicon manufacturers, OEMs, embedded OS developers, ISVs, integrators, and software specialists.

About Rapport Technologies

Rapport Technologies, Inc. is the industry standard for intelligent device management -- from the center of the enterprise to the network's edge. The company's enterprise-scale software centrally manages a diverse and geographically-dispersed array of devices including thin clients, fixed-function terminals (bar code readers, kiosks, point-of-sale machines, set top boxes, etc.), smart phones and personal digital assistants -- which make up the next generation of networked systems that must be intelligently managed in the complex, evolving enterprise IT landscape. Founded in 2002, a subsidiary of Wyse Technology, and headquartered in Carrollton, Texas, Rapport Technologies has managed hundreds of thousands of clients worldwide. For more information, visit www.rapporttechnologies.com.

Rapport is a trademark of Rapport Technologies, Inc. All other trademarks are property of their respective holders.