Radio frequency identification in libraries.Radio Frequency Identification See RFID. (RFID (Radio Frequency IDentification) A data collection technology that uses electronic tags for storing data. The tag, also known as an "electronic label," "transponder" or "code plate," is made up of an RFID chip attached to an antenna. ) systems have been in use in libraries for five years for book identification, for self checkout A customer-operated point-of-sale (POS) station. Also called a "self-scanning checkout," customers pay for and bag their own merchandise without interacting with a human cashier, although a support person is typically nearby and available. , for antitheft an·ti·theft
Designed to prevent theft: an antitheft automotive device. control, for inventory control, and for the sorting and conveying of library books and AV materials. These applications can lead to significant savings in staff costs, enhance service, lower book theft and provide a constant update of media collections. The technical features of a modern RFID system are described to provide a guideline guideline Medtalk A series of recommendations by a body of experts in a particular discipline. See Cancer screening guidelines, Cardiac profile guidelines, Gatekeeper guidelines, Harvard guidelines, Transfusion guidelines. for the evaluation of different systems. The most important issue is that nonproprietary systems can be used by libraries today because the new generation of RFID chips with the ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. standard 15693 is available. With this technology, libraries are not tied to one company. Edited version of 'Radio frequency identification systems for libraries and archives: an introduction' published in 'Library and archival security' 18(2) pp7-21 [c]2003, Haworth Press Inc
Radio Frequency Identification (RFID) systems were developed about 30 years ago. Originally they were niche products. They were used for radio tracking of wild and farmed animals, and evolved into a technology which is used in many industrial applications. (1) For instance, car keys of major car manufacturers contain a little transponder A receiver/transmitter on a communications satellite. It receives a microwave signal from earth (uplink), amplifies it and retransmits it back to earth at a different frequency (downlink). A satellite has several transponders. or sender which sends a radio signal to the car steering wheel lock and to the car's electronics, resulting in very efficient theft control. Also, RFID systems are used for building access control eg with smart cards Example of widely used contactless smart cards are Hong Kong's Octopus card, Paris' Calypso/Navigo card and Lisbon' LisboaViva card, which predate the ISO/IEC 14443 standard. The following tables list smart cards used for public transportation and other electronic purse applications. for identification at doors. (2) Another popular application is E-ZPass, used on toll highways and bridges.
With the development of flat and flexible transponders called smart labels, such systems became suitable for other applications eg for collection management and security in libraries. (3) The deactivation de·ac·ti·vate
tr.v. de·ac·ti·vat·ed, de·ac·ti·vat·ing, de·ac·ti·vates
1. To render inactive or ineffective.
2. To inhibit, block, or disrupt the action of (an enzyme or other biological agent).
3. for security was being rendered obsolete by libraries which automated au·to·mate
v. au·to·mat·ed, au·to·mat·ing, au·to·mates
1. To convert to automatic operation: automate a factory.
2. integrated circulation systems based on RFID.
Once libraries automated, they no longer used date due cards in book pockets which were manufactured with foil that would shield the radio frequency tag, therefore allowing the material to exit the library without setting off an alarm. Also, electromagnetic electromagnetic /elec·tro·mag·net·ic/ (-mag-net´ik) involving both electricity and magnetism.
pertaining to or emanating from electromagnetism. strips, which could be repeatedly turned on and off by the library, were no longer used. The technology behind the first RFID library system was taken from electronic access control equipment. This is a type of door lock security system that only allows access to persons who present a proximity card Proximity card is a generic name for contactless integrated circuit devices used for security access or payment systems. It can refer to the older 125 kHz devices or the newer 13.56 MHz contactless RFID cards, most commonly known as contactless smartcards. to an RFID reader A transmitter/receiver that reads the contents of RFID tags in the vicinity. Also called an "RFID interrogator." The maximum distance between the reader's antenna and the tag vary, depending on application. located next to a door frame.
In turn, this RFID reader is wired to a computer whose software determines access to various parts of a building. Hence, read only RFID cards Refers to an identification badge or credit card that transfers its contents to the reader via RFID. See RFID and RFID tag. were used as a license plate type of identification of the person and in a library application the book or other media. Thus a modified electronic access control system was designed to turn the security alarm off and on in a book without library staff intervention or foil date due cards.
As the market developed, read/write RFID labels became competitive in price to the read only labels that were used in first generation RFID library systems. Today 100,000 RFID labels with an ISO chip cost less than US$0.55 each. This allows libraries to eliminate the parallel RFID network and additional server required for these first generation systems. The actual development of the market, especially in Asia, shows that RFID systems are used in about 20 million books. In the US, there are about 60 libraries with approximately 10 million books using this technology. (4)
In this article the technical basics of RFID technology will be explained, pointing out the relevance to libraries. In addition there is a description of RFID library systems down to the most important components. Such a system is taken as an example from a company, Bibliotheca bib·li·o·the·ca
1. A collection of books; a library.
2. A catalog of books.
[Latin biblioth Inc., RFID Library Systems. (5) There is a listing of technical criteria which provides for the evaluation of RFID library systems. Finally, there is a short report about three installations in Europe.
An RFID system has two units, a transponder and a reader. The transponder is attached to the object or person to identify, whereas the reader is stationary in most cases. Both units contain an antenna and a computer chip to send and receive radio waves Radio waves
Electromagnetic energy of the frequency range corresponding to that used in radio communications, usually 10,000 cycles per second to 300 billion cycles per second. and process the information, which is behind the signals (figure 1).
[FIGURE 1 OMITTED]
The reader unit is connected to a computer and power supply.
The signals from the transponder are sent at a frequency of 13.56 MHz (MegaHertZ) One million cycles per second. It is used to measure the transmission speed of electronic devices, including channels, buses and the computer's internal clock. A one-megahertz clock (1 MHz) means some number of bits (16, 32, 64, etc. . This frequency is approved worldwide for RFID systems. The transponder does not contain a battery, using induction to receive energy. This is important to make it useable for a longterm application, a feature which makes it possible to use it in books and other material. For the use in libraries the transponder is designed as an RFID label, which has four elements: the chip, the antenna on a foil, the cover paper or plastic label and the silicon liner liner /lin·er/ (lin´er) material applied to the inside of the walls of a cavity or container for protection or insulation of the surface.
see teat cup liner. .
Chips for RFID labels are available from companies such as Philips Semiconductors, Infineon, and Texas Instruments See TI.
(company) Texas Instruments - (TI) A US electronics company.
A TI engineer, Jack Kilby invented the integrated circuit in 1958. Three TI employees left the company in 1982 to start Compaq. . They vary in capabilities like memory capacity, size, read/write versus read only and the way they are affixed af·fix
tr.v. af·fixed, af·fix·ing, af·fix·es
1. To secure to something; attach: affix a label to a package.
2. onto the antenna (bonding vs flip chip A chip packaging technique in which the active area of the chip is "flipped over" facing downward. Instead of facing up and bonded to the package leads with wires from the outside edges of the chip, any surface area of the flip chip can be used for interconnection, which is typically done ). These factors are relevant for the library in terms of performance, usability How easy something is to use. Both software and Web sites can be tested for usability. Considering how difficult applications are to use and Web sites are to navigate, one would wish that more designers took this seriously. See user interface and usability lab. and, of course, reliability.
For libraries the reader can have different designs, for example two stationary antennas with a reading distance of one metre between the sensor gates, or a paper sheet size antenna on a desktop reader with an approximate 300mm reading distance.
Another design is a handheld unit or wand A handheld optical reader used to read typewritten fonts, printed fonts, OCR fonts and bar codes. The wand is waved over each line of characters or codes in a single pass. with a 150mm reading distance. The readers differ not only in terms of reading distance and size, but also in reading speed and the amount of tags which can be read simultaneously.
Basically, modern RFID systems have the following capabilities
* signals are sent through nonmetal nonmetal, chemical element possessing certain properties by which it is distinguished from a metal. In general, this distinction is drawn on the basis that a nonmetal tends to accept electrons and form negative ions and that its oxide is acidic. materials. There is no line of sight necessary as with a barcode
* many transponders can be read at the same time eg a stack of books
* some specific information can be read from the transponder and also be programmed eg the checked in or checked out status
A library RFID system can keep track of user history, the life cycle of a book, and hence enables the librarian to keep better inventory and better security control of the library (figure 2, figure 3).
[FIGURES 2-3 OMITTED]
Figure 2 shows how the user enters the library through a sensor gate. The entrance and exit gates are separated in this picture, but can also be combined. The user will normally go straight to the bookshelf or the information counter. An opac or a book return station is also available. After they have taken the book from the shelf they will go to the selfcheck station. This contains an RFID reader in the front platen A long, thin cylinder in a typewriter or printer that guides the paper through it and serves as a backstop for the printing mechanism to bang into. It is typically made of a hard rubber or rubber-like material. See carriage and typewriter. . When the user card is waved on top of the platen, the user is identified and the account is opened. The books are now put onto the platen; the information is read and the chip programmed to a different status, as being checked out. When these books are carried through the sensor gate at the exit there will be no alarm.
The book numbers are stored on the account and a receipt is printed. This receipt also contains the date for return, the data for late return, and some additional data eg items on hold. For those users who do not want to use the selfcheck station, they can still go to the circulation desk.
As mentioned above, if the user goes through the sensor gates with books that are checked out, there will be no alarm. In case the item was not checked out, the alarm will sound and then a signal is transmitted to the information counter and/or a turnstile to block the exit. The item is identified by barcode as well as title and author.
Figure 3 shows the way the book is tracked using an RFID system. When the book first comes into the library, it will get a library number and be entered into the library database. The RFID label will also bear the number which is programmed into the chip. The RFID number is then linked to the database.
The book will be put on the shelf and will now be active in the circulation system. Inventory can be taken by means of a hand held reader (inventory wand). The user is waved alongside the shelves and picks up all the individual signals from the books. It may also be used to find misplaced mis·place
tr.v. mis·placed, mis·plac·ing, mis·plac·es
a. To put into a wrong place: misplace punctuation in a sentence.
The basic advantages of a modern RFID system in a library are
* no queues or greatly reduced queues at the checkout counter
* less repetitive work and repetitive strain injuries repetitive strain injury: see repetitive stress injury.
repetitive strain injury - overuse strain injury for staff and an increase in interaction with the users.
* an RFID system increases the security function in a library
* reduced material costs and handling, only one label instead of two or three
* a regular inventory control and update of the database is possible
* automation of sorting and conveying functions
* the easy search for misshelved books
Connection to the management system software
An RFID system requires connection to the circulation software system because certain data is delivered to the database or is taken from it. The data exchange is based on a TCPIP See TCP/IP.
TCPIP - Normally written "TCP/IP". protocol (SIP2, SLNP SLNP South Luangwa National Park (Zambia) , also NCIP NCIP National Center to Improve Practice
NCIP NISO Circulation Interchange Protocol
NCIP Novell Certified Internet Professional
NCIP National Commission for Indigenous Peoples (Philippines)
NCIP North Carolina-Israel Partnership in the future). Most of the software companies offer such an interface. They also offer other options like visitor statistics, and checked out items. The data exchange protocol for the circulation system should be checked when installing.
The RFID system, as described in figure 3, consists of several components. The most important are the sensor gates, the selfcheck units and the staff stations. These components are independent of each other and form the main software or circulation system. Since the components are intelligent, an additional server is not necessary as with first generation RFID library systems. These components allow for easy addition of components. High reading speed is possible with this concept, which is the transmission of important data directly from the chip. This availability of data in the book/media does not require time consuming scrolling (chat, games) scrolling - To flood a chat room or Internet game with text or macros in an attempt to annoy the occupants. This can often cause the chat room to be "uninhabitable" due to the "noise" created by the scroller. Compare spam. through the database server. High reading speed is important for the sensor gate and the inventory wand.
The sensor gate was designed for the detection and reading of information from RFID labels, which are carried through a door. The gate supplies the media number that shows which books were stolen. The reader consists of two or three antennas which are parallel to each other (figure 4), plus housing for the reader electronics (not shown in figure 4). The antennas show a similar design to the sensor gates used in stores for theft control. The aisle width is 90cm with two antennas, and 1.8m with three antennas.
[FIGURE 4 OMITTED]
After the identification of the user, which can be done with an RFID ID Card, a typical bar code library card, magnetic ID Card, or a PIN number, they can put the items (books, cds, videos etc) onto the read surface in front of the self check unit to be registered under their name and programmed to check out (figure 5).
[FIGURE 5 OMITTED]
The chip will be set on quiet mode, so as not to alarm at the exit.
It is possible to return books at the selfcheck station, but most libraries prefer to have only one function to avoid any user queues. So the return function is an optional function, as is looking up user account status. Multiple items can be checked out at the same time in a stack. The height of the read range is approximately 25 cm. The thickness of the items determines the number of items that can be checked out within the read range.
Staff and conversion station
To check out/in books at the staff station is a procedure similar to the one at the self check unit. There are additional software windows integrated into the LMS (Learning Management System) An information system that administers instructor-led and e-learning courses and keeps track of student progress. Used internally by large enterprises for their employees, an LMS can be used to monitor the effectiveness of the which allow other functions for the staff, such as conversion, the initial programming of the chip, plus some controlling functions. The dimensions of the staff station antenna are 240x340x9mm, which results in a very low profile design. It is connected to a personal computer (figure 6).
[FIGURE 6 OMITTED]
The antenna will be set beside the pc or underneath the counter. The staff station is modular consisting of the antenna, electronic module and the power supply. Ergonomics ergonomics, the engineering science concerned with the physical and psychological relationship between machines and the people who use them. The ergonomicist takes an empirical approach to the study of human-machine interactions. were paramount in the design of the BiblioChip[TM] staff station and self checkout station. This station can also check out/in a stack of materials (to 25cm high) and hence, is a great time saver for the staff.
This device (figure 7) is basically used for various wireless functions: to take inventory, to locate specific types of books or media, and to find misplaced items. Another function of this device is to feed data into the main system via a wireless LAN A local area network that transmits over the air typically in the 2.4 GHz or 5 GHz unlicensed frequency band. It does not require line of sight between sender and receiver. Wireless base stations (access points) are wired to an Ethernet network and transmit a radio frequency over an area (network). Special library specific software programs can be written and utilized with the inventory wand. The Personal Data Terminal (PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). ) utilizes Windows[TM] CE software.
[FIGURE 7 OMITTED]
Book return station
Many libraries require a separate book return station. The book will be identified at a RFID reader unit, located inside the book return slot, and then placed in a bin. It will automatically check in books, take them off the user's library account, and reactivate re·ac·ti·vate
1. To make active again.
2. To restore the ability to function or the effectiveness of.
re·ac the security function.
There are three options. The return at a
* selfcheck station where the return function is activated activated
a state of being more than usually active. In biological systems this is usually brought about by chemical or electrical means. Commonly said of pharmaceutical and chemical products. (check out plus return or return only). This can only be used inside the library
* Book return station without sorting, inside the building, in a lobby room or at the outside wall for external access
* Book return station with sorting, as above, but with sufficient space for a sorting equipment
Two or more bins can be used for sorting books on hold, media groups etc. In a more sophisticated system, the sorting can be expanded to numerous bins with the appropriate conveying equipment.
The core of the system is the RFID label, which is marketed under the brand name of BiblioChip[TM]. Apart from the chip, it contains a specially trimmed antenna in order to achieve the highest reading distance. The technology is open and underlies the new standard ISO 15693. (6) This standard guarantees that the chips which are used can be supplied from various sources and are compatible with each other, meaning that they are nonproprietary.
Nonproprietary is an important requirement for modern libraries today, because they make longterm investments and cannot afford to be dependent on one company for their lifeline life·line
a. An anchored line thrown as a support to someone falling or drowning.
b. A line shot to a ship in distress.
c. A line used to raise and lower deep-sea divers.
2. . In a worst case scenario
Worst Case Scenario is a reality show aired on TBS in 2002 in the U.S.. , all the labels in a library of 100,000 books would have to be ripped out and replaced by a new version of chips.
More advantages of the new BiblioChip[TM] labels are that they can be applied on all media, including cds and dvds. The read/write chips are attached to the label using a flip chip technology which allows a low profile, no bump, label. This makes a rugged RFID label that can survive bookdrop falls and the flexing of paperbacks. Last but not least, they have a very high reading speed in order to be read at the exit sensor gate(s) or on the bookshelf.
The usability for all media material is possible due to two factors
* a special design of the antennas makes it possible to put the labels directly onto cds/dvds for selfcheck. As a security function an additional label is attached
* magnetic stripes A small length of magnetic tape adhered to credit cards, badges, permits, passes and tokens. The tape is read by magnetic stripe readers incorporated into ATMs, identification readers and payment terminals. labels are no longer necessary that would destroy the media with a desensitizer magnetic device. BiblioChips[TM] are safe on all media
Criteria for a modern RFID library system
The following criteria are relevant for the choice and comparison of RFID systems in libraries
* The functions mentioned in sections 3 and 4 are performed with high reliability (reading in a sensor gate, selfcheck, staff station, inventory control, return station)
* The availability with compatible chips (RFID labels) must be guaranteed
* Chip technology is compatible with different generations of RFID systems from different producers (ISO 15693 Standard)
* Additional security strips are not necessary (no electromagnetic strips)
* The system can also be extended with ID cards, access control to a lobby room, payment at a copy machine, Internet access See how to access the Internet. , coffee machines etc
* Support must be given by the installed management system software (circulation software), SIP2 is the standard today, NCIP is upcoming
* All media is equipped with RFID labels (only exception is double sided dvds)
* Additional servers are not required and the system components can be exchanged during operation of the library
Pricing and reference systems
It is difficult to get representative pricing structures, as the requirements vary significantly between the libraries. The following estimation estimation
In mathematics, use of a function or formula to derive a solution or make a prediction. Unlike approximation, it has precise connotations. In statistics, for example, it connotes the careful selection and testing of a function called an estimator. is possible. Allowing for a label cost of US$0.55 at 100,000 pieces plus the additional equipment cost, a library of this size would have to invest about US$150,000 in total. However, it is possible to start with a small budget (like tagging the books only and do the stack reading at the counter) and add the further components at a later stage.
From the 26 installations in Germany, Switzerland, Belgium, Netherlands, Austria, Israel and the US only three examples are presented here. They emphasize the economic issues and benefits of the system.
In Leuven, the biggest Belgian university library uses a Bibliotheca RFID system. The library is open 14 hours a day throughout the week. The total book collection is 4.5 million.
The IT engineers at Leuven were the first to program management software (LMS) for university libraries (Dobis/Libis). The Bibliotheca RFID system was chosen based on the layout, the staff, and the architecture of the library. The collection comprises 18 departments in 2 facilities. At present there are 100,000 media housed in a new library building. In the future, this library will contain about 250,000 media for public access; an additional 600,000 media are located in compact shelves. An automatic book sorting machine is planned.
In order for this library to function with a limited staff of 20 people in two shifts, there was the necessity to use new technology for the selfcheck of books. This means that only three to four staff people are present in the library at any one time. They are responsible for the management, adding of new resources and, of course, assisting users.
In Winterthur (Switzerland), three libraries are working with RFID. The most recently opened public library holds a collection of about 250,000 items. The main reason to implement the RFID system was that the number of borrowed items was steadily increasing, especially with the new media like cds and dvds. In order to keep the number of staff at the same level and at the same time offer a much wider and more attractive collection, the decision was made to use RFID to automate To turn a set of manual steps into an operation that goes by itself. See automation. all possible work processes.
With the implementation of the RFID system, the tasks of the librarians have changed. More and more younger people use the facilities which has led to the need for a selfcheck station, in order for staff to have time to look after these young users.
The library lobby can be accessed with an RFID ID card. In the lobby there are four book return stations available 24 hours per day. In the next (inner) area, four self issue stations are installed, plus 4 staff stations. All books and cds are tagged with RFID. The RFID ID card also contains a chip with payment function, to be used at the coffee and copy machine. There are various plans for an extended use of the cards eg internet access. The entrance to the inner area is secured with RFID gates.
The Vienna public library The Vienna Public Library is a Registered Historic Place is the Johnson County, Illinois city and county seat of Vienna. The site has been listed in the Register since 1995. , with 300,000 items, has opened in an entirely new building. There are 240,000 books being tagged with RFID labels, plus 60,000 cds and dvds being tagged with special RFID cd labels. The system is of vital importance to the library in order to be able to run with a limited number of well educated staff, that, in addition, can attend to user needs. The system comprises 13 staff stations, 11 gate antennas, and 5 selfcheck stations. Both the staff stations and selfcheck stations work with stack reading. The system is used by 3,500 people daily.
Libraries have become a driving force in the development of RFID for the mass market. This technology was first used in other sectors, such as logistics, airline luggage automation and parcel distribution. The leading role for libraries is understandable, since libraries share their knowledge in the development of these systems. Also, the benefits have been greatest in the library community. It is important to know that the software is far more refined today. It is also very interesting that in countries with lower labor costs, these systems are also becoming popular eg India, Korea, and Singapore.
Finally, the library market also benefits from current development, and expectations, in other markets. The prices have dropped to a level where the curve is more or less stable because higher production numbers were reached in 2003. The production capacities for RFID labels have been calculated accordingly to serve a multimillion unit market. In recent years the prices for RFID labels have dropped by more than one half. With this background knowledge, it is obviously important to choose a technology which relies on the ISO 15693 standard.
Bibliotheca RFID Librarys Systems AG of Switzerland is a leading company in RFID technology with a wholly owned subsidiary Wholly Owned Subsidiary
A subsidiary whose parent company owns 100% of its common stock.
In other words, the parent company owns the company outright and there are no minority owners. , Bibliotheca Inc, based in Yardely, PA USA. The company specializes in designing, producing and marketing of RFID systems, hard and software for library automation and media security. It is Europe's major RFID library system with over 40 installations in major public and university libraries worldwide. These include libraries in New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of State, such as the Mastics-Moriches-Library, Long Island, the Fayetteville Public Library, Syracuse and in Pennsylvania, the Northland north·land also North·land
A region in the north of a country or an area.
northland Public Library, Pittsburgh. Installations in Canada at the Toronto Richmond Hill Public Library History
Like many public libraries in Ontario, Richmond Hill Public Library was established in the 19th century as a Mechanics Institute. By the end of the 19th century, it was transformed to an organization that did not require membership fee. and in Vienna, Stuttgart and Leuven are further well known sites.
(1) Kern Kern, river, 155 mi (249 km) long, rising in the S Sierra Nevada Mts., E Calif., and flowing south, then southwest to a reservoir in the extreme southern part of the San Joaquin valley. The river has Isabella Dam as its chief facility. , C RFID technology: recent development and future requirements Proceedings of the European conference on circuit theory and design ECCTD ECCTD European Conference on Circuit Theory and Design 99, 30.08.-02.09.1999 Stresa, Italy 1999 1 pp25-28,
(2) Finkenzeller, K RFID handbook, fundamentals and applications in contact less smart cards and identification 2nd ed NY, Wiley & Sons 2003
(3) Kern, C and Geiges, L Radio frequency identification in security applications--function and use in modern library systems PISEC-conference on security applications, Lisbon, Portugal 3-4 April 2000
(4) Kern, C I-Code makes library management simple. Philips Semiconductors 'on the move' 03-2001, Austria 2001
(5) Kern, C Radio frequenz identifikation fur die sicherung und verbuchung von medien in bibliotheken ABI-Technik 3 2002 pp248-255
(6) ISO Standard 15693 Part 1: Physical characteristics Part 2: Air interface and initialization in·i·tial·ize
tr.v. in·i·tial·ized, in·i·tial·iz·ing, in·i·tial·iz·es Computer Science
1. To set (a starting value of a variable).
2. To prepare (a computer or a printer) for use; boot.
3. Part 3: Anticollision an·ti·col·li·sion
Serving to prevent midair collisions: aircraft anticollision devices. and transmission protocol 2001
Emmett Erwin is president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. America of Bibliotheca Inc., a wholly owned subsidiary of Bibliotheca RFID Library Systems AG in Switzerland
Dr Christian Kern is system development manager and partner of the European headquarters of Bibliotheca RFID Library System AG. He is a frequent speaker at conferences as well as a published authority on RFID technology. Address: System Development Partner, Bibliotheca RFID Library Systems AG, Baarer Str 59, 6300 Zug Switzerland