Radialpoint: Zotob Virus Causing Increased Support Calls at Broadband Providers; Low Rate of Consumer Infection Reported.MONTREAL Montreal (mŏn'trēôl`), Fr. Montréal (môNrāäl`), city (1991 pop. 1,017,666), S Que., Canada, on Montreal island, surrounded by St. Lawrence River and Rivière des Prairies. -- Radialpoint Radialpoint (formerly known as Zero-Knowledge Systems, Inc.) is a privately held Montreal-based company founded in 1997 by Austin, Hamnett and Hammie Hill. The company was founded to provide strong privacy services to individuals. , the world's largest provider of managed security services Security services are state institutions for the provision of intelligence, primarily of a strategic nature, but also including protective security intelligence. Examples include the Security Service (MI5) and the Secret Intelligence Service (MI6) in the United Kingdom, and the to broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). providers, today reported two trends its broadband provider customers are experiencing in the wake of the Zotob virus:
- A medium-to-high increase in support call volume compared to
other recent virus outbreaks. Due to the fact that eight or nine
variants of the virus have been identified in the last 72 hours,
and because of high level of media coverage, consumers are
looking to their broadband provider to give answers and protect
them. On Wednesday, August 17th a number of Radialpoint's
broadband provider customers saw their call volume increase
approximately 30-40 per cent relative to normal security related
support call volume.
- In spite of these high call volumes, the infection rate among
subscribers with no anti-virus service has remained low,
according to broadband providers. Radialpoint attributes this to
the fact that the virus only targets Windows 2000 machines, and
to the proper use of patches by Microsoft users.
"Broadband subscribers continue to turn to their provider for information and protection when a virus outbreak occurs," said Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum Hill, Co-Founder and Chief Strategy Officer of Radialpoint. "It's still early but initial indications lead us to believe this virus may cause the most impact for broadband providers since Sasser and Bagle. This reinforces the need for providers to offer simple, effective security services to their subscribers. Protected subscribers are happy subscribers." Through its broadband provider customers, Radialpoint Security Services reach over 14 million subscribers worldwide. About Radialpoint Radialpoint is a leading provider of managed Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the services solutions for broadband providers. Its security services are currently available to over 14 million broadband subscribers worldwide. Radialpoint managed security services enable large and mid-size providers to generate new revenue and significantly lower operational costs associated with supporting and bringing new Internet See Web 2.0 and Internet2. services to market. Its customers include Aliant, Bell, TELUS TELUS Telemetric Universal Sensor and Videotron in Canada; Adelphia, BellSouth and Verizon in the US; and ntl, ONO and Telewest in Europe. Radialpoint is headquartered in Montreal, Canada, with offices in Europe. For more information, visit http://www.radialpoint.com/. |
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