Printer Friendly

RTD INTRODUCES FAST, INEXPENSIVE WAY TO GET TRANSIT INFORMATION WITH NEW 'ARTI' COMPUTER AND 'GO EVERYWHERE' BOOK

 RTD INTRODUCES FAST, INEXPENSIVE WAY TO GET TRANSIT INFORMATION
 WITH NEW 'ARTI' COMPUTER AND 'GO EVERYWHERE' BOOK
 LOS ANGELES, Oct. 22 /PRNewswire/ -- Its formal name is the Regional Transit Information Network. But RTD suggests calling it "ARTI" for short.
 It's the easiest way to remember the most advanced transit telephone information service in the country, officially introduced by RTD Oct. 22, with the assistance of some Virgil Middle School student actors.
 The phrase "Please hold for the next available operator" is not in ARTI's vocabulary. With the aid of the "Go Everywhere" book (also known as the Transit Code Directory), anyone needing public transportation information for any L.A. County bus or train system, including the Red Line or Metrolink, can now call ARTI from the comfort of their homes.
 For 35 cents a minute, callers will get immediate computer-voice itinerary information for travel between any two points -- usually in two minutes or less.
 "ARTI truly represents a major milestone in the provision of transit schedule information to the public," said RTD Board President Marvin Holen. "As the public gets to know ARTI better, they will discover that it can be an extremely valuable, time-saving tool for those who use public transportation to get to their jobs, shopping and recreation."
 This is how ARTI works:
 -- Caller picks up any touch-tone phone and dials 900-505-8000;
 -- Caller hears taped information on cost of call and initial instructions on how to use ARTI. This portion of call is not charged to caller, in case caller wishes to terminate call before computer assistance begins;
 -- ARTI's computer voice asks for caller to enter location codes from "Go Everywhere" book, which contains a code for virtually every intersection and landmark in Los Angeles County within walking distance of bus stops and rail stations; and
 -- When origin code and destination code from directory are entered, ARTI responds immediately with itinerary information such as which bus or train line to take, how long the trip will take and fare amount.
 ARTI is the culmination of three years of research and experimentation by RTD's Customer Relations Department. The system is unique in its ability to repeat instructions back to the caller, allow changes of information in mid-call and process more that one request per call.
 RTD General Manager Alan F. Pegg pointed out that ARTI will not alter RTD's long established operator-assisted transportation information service.
 "We see ARTI as an enhancement, not a replacement, of our existing toll-free telephone information service," Pegg said. "It is a new option available to everyone who needs transit information quickly. We still will have up to 50 operators on duty from 6 a.m. to midnight seven days a week to respond to special needs and requests.
 "Operators also can provide code numbers to callers who don't have the 'Go Everywhere' book yet," Pegg added. "However, having the directory is a much faster way to get ARTI's help. Our hope is that ARTI will help alleviate the volume of information requests we receive that sometimes results in callers having to wait for a few minutes for an available operator, or getting a busy signal."
 The "Go Everywhere" book is available at all RTD Customer Service Centers for a nominal cost of $2.50. The directory also is available by mail by sending a check or money order for $3.95 to RTD New Transit Code Directory, RTD Marketing Department, 425 S. Main Street, Los Angeles, CA 90013. The district also is pursuing the possibility of making the book available through private businesses and merchants.
 -0- 10/22/92
 /CONTACT: Greg Davy or Jim Smart of RTD, 213-972-4400/ CO: Southern California Rapid District ST: California IN: SU:


EH-KJ -- LA025 -- 3727 10/22/92 14:42 EDT
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Oct 22, 1992
Words:622
Previous Article:GRUMMAN DELIVERS 100,000th LLV TO U. S. POSTAL SERVICE
Next Article:AMBLIN TELEVISION ENTERS INTO AGREEMENT WITH JUDY BLUME FOR PRODUCTION OF TELEVISION SERIES
Topics:


Related Articles
Coping with Olympic traffic.
RTD BOARD OF DIRECTORS ANNOUNCES PUBLIC HEARING, BOARD MEETING SCHEDULED FOR MAY 14
MOODY'S ASSIGNS 'A1' RATING TO LOS ANGELES COUNTY TRANSPORTATION COMMISSION; CALIFORNIA FTC FUNDS TO BE AVAILABLE THROUGH LEASING PROGRAM
RTD SEEKS COURT RULING ON OPERATION OF TWO SAN GABRIEL VALLEY BUS LINES
RTD TARGETS 60,000 ELEMENTARY SCHOOL PUPILS FOR CONCENTRATED RAIL-SAFETY TRAINING
SENATE SUBCOMMITTEE OKs $15 MILLION FOR RTD'S UNION STATION GATEWAY PROJECT
FARE DEBIT CARD TO BE TESTED IN DEMONSTRATION PROJECT, NOV. 16
RTD AND L.A. RAIDERS' GREG TOWNSEND ENCOURAGE PUBLIC TO 'SACK GRAFFITI' IN SIXTH ANNUAL AD CAMPAIGN
DENVER'S RTD NAMED NO. 1 TRANSIT AGENCY IN THE NATION

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters