RESONATE DEBUTS ENHANCEMENTS TO ISM SOFTWARE.

Resonate Inc. (Nasdaq:RSNT), Sunnyvale, Calif., has introduced major enhancements to its LAN-based Internet Services Management (iSM) software, Resonate Central Dispatch, and a new product for multi-cluster administration of Central Dispatch called CDMaster. The new features to Central Dispatch include innovative technology that allows companies to maximize the utilization of their e-business applications by matching incoming Internet requests to appropriate resources.

Through this technology, called TCP data stream processing, Resonate Central Dispatch can inspect any incoming TCP application data stream and then route traffic accordingly based on the identity of the requester, what information is being requested and what medium they are using to request the information. With this fine-grained, traffic management capability, e-businesses can schedule traffic for critical, emerging TCP-based applications including wireless, XML, custom or client-server. Resonate is also delivering a new product for administration of multi-cluster, complex environments called CDMaster. CDMaster is designed to simplify administration, save time and cut costs for e-businesses managing an Internet infrastructure.

Customizable Traffic Scheduling

Using data stream processing technology, Central Dispatch allows e-businesses to maximize resource utilization by giving them insight into whether a customer is accessing an application from a web browser on a desktop or a wireless device like a cell phone. E-businesses can then direct traffic to the most appropriate resources based on scheduling rules.

For example, Central Dispatch also enhances the flexibility and scalability for the many new business-to-business e-commerce exchanges, which are standardizing on XML to exchange information. By looking at the actual XML tags in the TCP data stream, Central Dispatch can schedule incoming messages more efficiently in order to give the best service to priority users.

By inspecting all of the data in a TCP Internet request, Central Dispatch can also direct traffic based on a company's custom application. For example, an e-business can define rules and schedule traffic specifically for a custom-built internal middleware or human resources application.

"To really take advantage of their IP-infrastructure, e-businesses need better insight into who is accessing critical applications and from where they are accessing them," said Karen Barnes, vice president of engineering at Resonate. "Central Dispatch is the first solution to bring data stream processing to e-businesses, bringing greater control for customization to ensure that applications can be accessed anytime and from anywhere."

Since consistent end-user online experiences are essential for companies to retain their valuable customers, error messages are not acceptable in today's competitive market. Central Dispatch uses outbound data stream processing technology to look for certain unique error codes and then takes corrective action before the error message reaches the end-user.

Added Protection Against Denial of Service Attacks 

Even the most secure web sites can still be vulnerable against attacks through the Internet. SYN attacks have become a way to bring down a site by flooding it with incoming connection packets referred to as "SYN." Central Dispatch can now be configured to defend against these attacks using traffic shaping techniques to support uptime when attacks occur. A similar denial of service attack occurs when numerous large file requests occur or large volumes of email are sent to a web site. These requests can overload and bring down a web site. Central Dispatch can now also be configured to defend against these attacks.

Easier Administration for Large and/or Complex Environments

System administrators who manage complex or large e-business application environments need simple solutions which work the way they work. Resonate is delivering a new management product, CDMaster, designed to simplify administration of multi-cluster and/or complex Central Dispatch environments. This new product is designed to save e-businesses time and money in administration costs. CDMaster allows the administration of multiple sites and servers from one user interface. Through a hierarchical display, administrators can rapidly view and isolate problems. Administrators also have the flexibility of grouping resources within Central Dispatch clusters in a logical manner specific to their needs.

For example, system administrators may notice that two servers out of 50 are displayed in red, signifying a possible problem. However, if those two servers happen to be all the email servers of an e-business, the administrator could be facing a larger, more troublesome situation. CDMaster allows system administrators to group their Central Dispatch resources based on any specification such as service, operating system or geography.

System administrators can use the customizable, logical groupings to view aggregated statistics of performance and health data. The statistics can be shown in real-time or historical views which can be used for trouble-shooting or trending. The views shown side-by-side can quickly identify any unusual activity on a web site. For example, if traffic has spiked beyond a threshold at 12:00 noon, a system administrator can see if this is a normal traffic pattern for the noon hour or a possible attack on the site from the outside.

About Resonate

Resonate is a leading provider of Internet Services Management (iSM), a distributed software and services solution that maximizes service levels of e-business applications to ensure optimum user satisfaction. The Resonate iSM platform monitors the entire e-business infrastructure-the network, systems and applications -- and then takes automated real-time corrective action to ensure high availability and predictable performance of e-business applications. Hundreds of customers worldwide including Bank of America, Charles Schwab, Chase Manhattan Corporation, DoubleClick, E*TRADE, Federal Express, Johnson & Johnson and NextCard, among others rely on Resonate's patented, distributed software and services for their mission-critical, e-business initiatives. Resonate is headquartered in Sunnyvale, California.

For more information about how Resonate is "Keeping E-Business Open for Business," visit http://www.resonate.com or call 408/548-5986.