REPEAT/Software Support Inc. names Windows NT Support Provider for Motorola Computer Group.HEATHROW, Fla.--(BUSINESS WIRE)--Oct. 16, 1995--Software Support Inc. (SSI (1) See server-side include and single-system image. (2) (Small-Scale Integration) Less than 100 transistors on a chip. See MSI, LSI, VLSI and ULSI. 1. (electronics) SSI - small scale integration. 2. ), a leading third-party software support organization, has been named the recommended Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. support provider by Motorola Computer Group (MCG) for the U.S. and Canada, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. SSI President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Joseph J. Jacoboni. Through this strategic partnership, MCG and SSI now offer a variety of Windows NT support solutions to MCG resellers. "MCG has selected SSI," said Karl Stoltze, vice president of marketing for the Motorola Computer Group, "because SSI has extensive experience in designing and implementing successful support programs and services for resellers and their customers. Unlike other support providers, SSI's only business is software support. Consequently, resellers who outsource support to SSI are not opening their doors to a potential competitor, but instead will realize new revenue opportunities, as well as enhanced productivity." SSI's strategic relationships with software companies provide SSI with access to the latest technologies and information. SSI's full-service solutions offer round-the-clock support, seven days a week, 24 hours a day, 365 days a year. The MCG/SSI alliance helps assure resellers accurate, timely software support with increased efficiency and minimized downtime. Open communication enables SSI to provide high level support for Windows NT on MCG PowerStack systems. PowerStack lab systems at SSI headquarters enable SSI technicians to recreate most customers' problems, if necessary. Regardless of the products or markets, resellers or their customers are likely to require some level of Windows NT support on an ongoing or periodic basis. Resellers may opt to outsource all or part of their support to third-party providers for assistance on tough questions or to supplement off-hours or peak support periods. SSI provides a variety of software support programs for resellers and their customers. For MCG's resellers, MCG and SSI have developed several service offerings that MCG's resellers can resell: -- Unlimited Annual Support Agreement - Windows NT Workstation -- Per Incident Support - Windows NT Workstation -- Unlimited Annual Support Agreement - Windows NT Server -- Per Incident Support - Windows NT Server Resellers can opt to have SSI provide support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services under the reseller's "private label." This option is available as part of a complete outsourcing program or as one of many customized support offerings, including: choice of specific days or hours the support will be offered, customized greetings, and data tracking and reporting. Software Support Inc., founded in 1991, offers efficient full-service and overflow outsourcing solutions which provide telephone support 24 hours a day, seven days a week, 365 days a year for more than 150 PC and Mac software titles, running on Windows, DOS, OS/2, Windows95 and Macintosh platforms. SSI services are outsourced by software publishers and hardware manufacturers, including: Software Publishing Corp.(tm) (SPC 1. (business) SPC - Statistical Process Control. Something to do with quality management. 2. (body) SPC - Software Productivity Centre. 3. (company) SPC - Software Publishing Corporation. 4. ); Dell Computer Corp.(tm); Informix Software Inc.(tm); Corel Corp.(tm); Borland International Inc.(tm); AT&T Multimedia Products Group(tm); Office Max(tm) and others. Through its reseller and distribution network, SSI supports a full range of users from Fortune 1000 companies down to individual users with a variety of support options and plans, including: call blocks, hour blocks, one-year and 90-day unlimited support packages and pay-as-you-go support via 800 and 900 telephone services. SSI also offers Advanced Technical Support (ATS) services for Networks. Certified NetWare Engineers (CNEs) and other advanced network support professionals provide complete support for Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. (tm), Novell NetWare (operating system, networking) Novell NetWare - Novell, Inc.'s proprietary networking operating system for the IBM PC. NetWare uses the IPX/SPX, NetBEUI or TCP/IP network protocols. It supports MS-DOS, Microsoft Windows, OS/2, Macintosh and Unix clients. 3.x(tm), Novell NetWare 4.x(tm), Windows NT Workstation(tm), Windows NT Server(tm), Windows for Workgroups A version of Windows 3.1 introduced in 1992 that added peer-to-peer networking. See Windows. (operating system) Windows for Workgroups - (WFW, WFWG) A version of Windows 3.1 which works with a network. Although stand-alone 3. (tm), NetWare Lite See NetWare peer-to-peer network. (tm) and Personal NetWare See NetWare peer-to-peer network. (tm). Services are available on an annual contract basis, a fixed-price per incident and/or a per minute charge. Companies may purchase ATS support in blocks of calls or blocks of hours. Retail support packages are sold by MicroAge, CompuCom and others. SSI is headquartered in Heathrow (greater Orlando Greater Orlando, alternatively known as the Orlando Area or Metro Orlando, is third most populated metropolitan region in the state of Florida, and the 27th-largest metro area in the United States. ), Fla. Software Support Europe (SSE (1) An earlier full-screen editor in OS/2. (2) (Streaming SIMD Extensions) A series of additional instructions built into Pentium CPU chips for improved multimedia performance by performing mathematical operations on multiple sets of data at the ) B.V.I.O., SSI's international headquarters, is based in Leiden, Holland and is managed by Vice President and General Manager Peter W. Craine: 31 - (0) 71 721 804 voice/31 - (0) 71 721 239 fax. The Motorola Computer Group (MCG) is a worldwide hardware and software platform supplier to companies that provide computer solutions -- original equipment manufacturers (OEMs), distributors, value added resellers (VARs), systems integrators and select end users. MCG products include a full range of industry-leading VMEbus boards, multi-user systems and client/server platforms based on the PowerPC(TM) microprocessor and AIX (Advanced Interactive eXecutive) IBM's Unix-based operating system which runs on its Intellistation workstations and pSeries, p5, iSeries and i5 server families. (r) 4.1(r) and Windows NT(tm) 3.51 operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. ; and real-time system platforms. Hardware is supported by standards-based operating systems software and systems enablers -- all tools necessary to develop end-user solutions. MCG corporate headquarters, along with Latin American headquarters, are located in Tempe, Ariz. MCG's European headquarters are located in Brussels, Belgium. Headquarters for MCG's Asia Pacific region are located in Hong Kong. MCG is part of Motorola Inc.'s (NYSE NYSE See: New York Stock Exchange :MOT) General Systems Sector which includes the Cellular Infrastructure Group, the Cellular Subscriber Group, the Network Ventures Group and the Personal Communications Systems Operations. Motorola's 1994 sales were $22.2 billion. -0- Note to Editors: Software Support Inc. and the Software Support Inc. logo are trademarks of Software Support Inc. Motorola, the Motorola logo and PowerStack are registered trademarks or trademarks of Motorola Inc. PowerPC is a trademark of International Business Machines Corp., and is used by Motorola under license from International Business Machines Corp. AIX is a registered trademark of International Business Machines Corp. Microsoft is a registered trademark and Windows NT is a trademark of Microsoft Corp. All other software titles listed herein are the property of their respective owners. CONTACT: Software Support, Inc., Heathrow, Fla. Kera Martin, V.P. of Marketing, 407/333-4433 or Motorola Computer Group, Tempe, Ariz. Terri Thorson, 602/438-3287 |
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