REMINDER/ServiceWare Unveils eService Industry First at Free Webcast.Business Editors/High-Tech Writers REMINDER...for Wednesday (June 27) OAKMONT, Pa.--(BUSINESS WIRE)--June 20, 2001 -0-
WHO: ServiceWare
WHAT: Free Webcast: ServiceWare eService Success Solution
WHEN: Wednesday, June 27, 2001 at 2:00 p.m. EDT
WHERE: Register online at
http://www.e-conference.com/serviceware/regform.asp
Pittsburgh-based ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of enterprise solutions for service and support, will unveil ServiceWare eService Success Solution, a breakthrough knowledge management strategy for service and support during a free Webcast. ServiceWare will also introduce SmartMiner(TM), the industry's first automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. knowledge building capability for customer service, and a feature of eService Suite 4.0. ServiceWare's eService Success Solution arms companies with the tools necessary to achieve measurable results, improve customer satisfaction and decrease service costs and training cycles. Attend the Webcast, and you will be eligible to win a portable DVD player A handheld device with a built-in DVD drive and flip-over lid that contains a screen, typically 6" to 10" in size. It may support rear seat passenger viewing, in which case the unit is hung upside down from the back of the front seat head rest, and a switch flips screen content 180 . For more information, visit http://www.serviceware.com/webcast/. About ServiceWare ServiceWare is a leading provider of enterprise solutions for service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. Based on ServiceWare's robust knowledge base and MindSync (formerly Cognitive Processor), a patented, self-learning technology, eService Suite(TM) enables businesses to develop and manage a repository of knowledge to effectively answer inquiries from customers, partners and employees. ServiceWare customers represent a cross-section of industry leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , technology, manufacturing, healthcare, entertainment, education and government sectors. More than 200 leading organizations have implemented ServiceWare eService solutions including H&R Block, Pfizer, Marriott International Marriott International, Inc. (NYSE: MAR) is a worldwide operator and franchisor of a range of value and luxury hotels and related lodging facilities. Marriott currently has 2,300 accommodation properties in North America alone. , Northeast Utilities Northeast Utilities (NU) is a publicly-traded, Fortune 500 energy company headquartered in Berlin, Connecticut, with several regulated subsidiaries offering retail electricity and natural gas service to more than 2 million customers in New England. , Fleet Services Fleet is a motorway service station on the M3 near Basingstoke. It is owned by Welcome Break. It was originally built in a Scandinavian style and in 1992 won "Loo of the Year". , Stream International, Qualcomm, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award 2000, as well as the Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ) WebStar Service Award 2000. ServiceWare was also named one of the "Top 100 Companies to Watch" by KM Magazine. Learn more today by visiting ServiceWare's Web site at www.serviceware.com or call 800/572-5748. |
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