RCN Renews Billing and Customer Care Contract with Convergys; Convergys Solution Supports RCN's More Than 880,000 Customer Connections.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services, announced today that RCN Corporation RCN Corporation, (NASDAQ: RCNI), founded in 1993 and based in Herndon, Virginia, is the first American facilities-based competitive provider of bundled telephone, cable television and high speed Internet service delivered over its own fiber-optic local network to consumers in (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :RCNI), a leading provider of cable TV, telephone, and Internet services, has renewed its billing and customer care agreement with Convergys for five years. The renewed agreement continues the licensing, maintenance, and support of Convergys' ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System convergent voice, video, and data billing and customer care solution for RCN RCN n abbr (= Royal Canadian Navy) → kanadische Marine . It also provides options for RCN to use components of Infinys (tm), Convergys' modular, convergent, business support system software. RCN has been using ICOMS since 2001 to support billing and customer care for its industry-leading portfolio of communication, information, and entertainment services. With ICOMS, RCN supports more than 880,000 customer connections in Boston, New York Boston is a town in Erie County, New York, United States. The population was 7,897 at the 2000 census. The town is named after Boston, Massachusetts. The Town of Boston is an interior town of the county and one of the county's "Southtowns. , Philadelphia, Chicago, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , and Washington, D.C. "By renewing this agreement with Convergys we are able to continue a great working relationship and further emphasize cost improvement in our business," said Tim Dunne, RCN Executive Vice President and Chief Technical Officer. "It also enables us to improve efficiencies to better serve our customers as well as go after future growth opportunities without adding new infrastructure." Dunne added that with Convergys' ICOMS solution, RCN has the ability to easily add new services and has more flexibility in its bundling and pricing for customers. "With ICOMS, RCN can better serve its customers with innovative service bundles and continue to build customer loyalty," said George Vonderhaar, President of Mobile and Cable Solutions for Convergys. "In the future, RCN also has the option to integrate the advanced capabilities of our Infinys software to maintain its service differentiation, competitive advantage, and strong customer focus." ICOMS functionality provides RCN with the capability to facilitate the creation, sale, and support of its triple play bundles with a single bill and view of the customer. ICOMS convergent capabilities have assisted RCN in achieving average revenue per customer that is one of the highest in the industry. With its Infinys software and its broad portfolio of professional and consulting services, Convergys leads the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. in the deployment of real-time convergent billing -- including the Quadruple Play of video, voice, data, and wireless -- for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable and broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner. With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS See 802.11. BSS - Block Started by Symbol and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. business problems. Convergys is outthinking and outdoing (tm) on behalf of its clients every day. About RCN RCN Corporation, http://www.rcn.com, is one of the largest facilities-based competitive providers of bundled cable, high-speed internet, and phone services delivered over its own fiber-optic local network to residential customers in the most densely populated markets in the U.S. RCN Business Solutions is a growing business that also provides bulk video, high capacity, and voice services to business customers. RCN provides service in the Boston, New York, Eastern Pennsylvania, Washington, D.C., Chicago, San Francisco, and Los Angeles metropolitan markets. RCN also owns 49% of Megacable, one of the largest cable companies in Mexico. About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 69 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Outthinking, Outdoing and Infinys are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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