RCG Information Technology Leads Project to Web-Enable EMC Field Engineering System.
EDISON, N.J.--(BUSINESS WIRE)--March 9, 2001
RCG Information Technology, Inc. (RCG IT), a leading full-service provider of end-to-end e-Business solutions, was selected by EMC Corporation, the world leader in information storage, to develop a Web-based interface to a mission-critical EMC field support system for customer engineers.
RCG IT is providing proof-of-concept pilot, requirements assessment, and design, development, testing and implementation.
The solution supplements EMC's existing Clarify-based field-support systems by making the systems easier to use with fewer and more streamlined user screens, and more specific data usage focused on the field-oriented customer engineer functions. These features streamline navigation, improve connectivity to EMC's support systems, enhance integrity of data related to customer service calls, and reduce connect time for data transfers. Internet access will enable engineers to log onto the system from anywhere in the world, and easily navigate the site to track parts inventory and enter call reports and time records for improved client administration and support. Centrally, EMC will have an effective tool to consolidate time and account information with more accurate and timely data.
"Successful implementation of critical projects like this one requires expertise in e-Business integration as well as unwavering commitment to the project," says Michael Cipriano, EMC's Director of Global Services Business Systems. "RCG demonstrated both. The degree to which a vendor can provide immediate support to a client is often the delineation between mediocrity and excellence. The RCG IT team is definitely on the right side of that line."
"EMC came to us with an aggressive time-to-solution goal and asked us for extensive customization with the Clarify suite," says Jon Jahp, Engagement Principal, IT/Business Strategy Group. "By mobilizing experts from RCG IT's national, local and regional groups, we built a very cohesive team to deliver high-end results in a short timeframe. It is an excellent example of how RCG IT can deploy its top resources and apply our management and technical methodologies to leverage existing applications and generate fast ROI on a project of this magnitude."
About RCG Information Technology
RCG Information Technology Inc. (www.rcgit.com) is a leading, full-service provider of end-to-end e-business solutions specializing in strategy and design, application development, integration and management. We change the shape of business(SM). Core competencies include: e-Solutions, Customer Relationship Management (CRM), Data Warehousing, Extended Application Solutions (EAS), and Application Management. The firm serves over 500 customers in a broad range of markets, including financial services, energy, health care, pharmaceutical, telecommunications, government, manufacturing, distribution and retail. RCG IT has been certified company-wide at Level 2 of the Capability Maturity Model(R) of the Software Engineering Institute (SEI SW-CMM(R)). RCG IT is based in Edison, New Jersey, with 22 offices nationwide and a global presence in the Pacific Rim and South Africa. It employs a staff of approximately 2,000 with year 2000 revenues near $200 million.
About EMC Corporation
EMC Corporation (NYSE:EMC) is the world leader in information storage systems, software, networks and services, providing the information infrastructure for a connected world. Information about EMC's products and services can be found at www.EMC.com.
EMC is a registered trademark of EMC Corporation.
RCG Information Technology and EMC will be featured on Sunday, March 11, 2001, 11:00 a.m. on ABC Channel 7 New York in Business Now, a half hour news magazine that tours some of the hottest companies in America.
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|Date:||Mar 9, 2001|
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