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RAIL MOANS SOAR.

COMPLAINTS from rail passengers almost doubled to 6,000 in the first three months of this year.

Among the main moans were unpunctuality, overcrowding, ticket pricing and wrong information.

The biggest increase in complaints came in the West with Scotland, Wales and the Midlands also registering big rises. Cardiff Railway notched up a 470 per cent leap and Chiltern 460 per cent.

Great Western had the most moans and Island Line in the Isle of Wight the fewest.

The Central Rail Users Consultative Committee said yesterday the figures were of "huge concern".
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Publication:The Mirror (London, England)
Date:Jun 5, 1998
Words:92
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