Qwest Directory Assistance Receives Seventh No. 1 Ranking in Customer Satisfaction Survey.
DENVER -- Qwest Communications
See: New York Stock Exchange : Q) today announced its seventh consecutive ranking as the top performer in the local telecommunications carrier segment, and a number one ranking in the long-distance segment for directory-assistance services, according to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. the Paisley Paisley (pāz`lē), town (1991 pop. 84,330), Renfrewshire, W Scotland, on the White Cart Water, a stream. It has a thriving textile industry and is an extremely large producer of thread. National Directory Assistance Performance Index(SM). Qwest also received top industry honors for directory-assistance speech recognition and lagniappe la·gniappe
n. Chiefly Southern Louisiana & Mississippi
1. A small gift presented by a storeowner to a customer with the customer's purchase.
2. An extra or unexpected gift or benefit. customer service (the Paisley Index hallmark of a perfectly handled call).
The Paisley Index measures customer call fulfillment, database accuracy and overall customer service of national directory-assistance providers. Qwest's high scores in key competencies, including the lagniappe customer care - a measurement of outstanding customer service, accuracy and fulfillment - contributed to the company's outstanding results. The Paisley Index also recognized Qwest's outstanding ability to deliver lagniappe-quality customer service through automated calls. Qwest has been ranked number one in the local telecommunications carrier segment by The Paisley Index since 2004.
"Qwest understands directory-assistance customers want accurate information delivered in a prompt, courteous cour·te·ous
Characterized by gracious consideration toward others. See Synonyms at polite.
[Middle English corteis, courtly, from Old French, from cort, court; see manner," said Clark Conniff, director of operator and information services See Information Systems. . "Receiving top honors in the Paisley Index for the seventh consecutive time illustrates Qwest's stronghold as a leader in delivering outstanding customer service."
The Paisley Index is the premier customer satisfaction survey in the directory-assistance industry and can be compared to other industry-leading customer service recognition programs. Twice yearly, the Paisley Index compares Qwest to other major providers, including AT&T, Sprint, Verizon and Jingle.
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