Qwest Directory Assistance Receives Seventh No. 1 Ranking in Customer Satisfaction Survey.DENVER -- Qwest Communications
See: New York Stock Exchange : Q) today announced its seventh consecutive ranking as the top performer in the local telecommunications carrier segment, and a number one ranking in the long-distance segment for directory-assistance services, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the Paisley Paisley (pāz`lē), town (1991 pop. 84,330), Renfrewshire, W Scotland, on the White Cart Water, a stream. It has a thriving textile industry and is an extremely large producer of thread. National Directory Assistance Performance Index(SM). Qwest also received top industry honors for directory-assistance speech recognition and lagniappe la·gniappe n. Chiefly Southern Louisiana & Mississippi 1. A small gift presented by a storeowner to a customer with the customer's purchase. 2. An extra or unexpected gift or benefit. customer service (the Paisley Index hallmark of a perfectly handled call). The Paisley Index measures customer call fulfillment, database accuracy and overall customer service of national directory-assistance providers. Qwest's high scores in key competencies, including the lagniappe customer care - a measurement of outstanding customer service, accuracy and fulfillment - contributed to the company's outstanding results. The Paisley Index also recognized Qwest's outstanding ability to deliver lagniappe-quality customer service through automated calls. Qwest has been ranked number one in the local telecommunications carrier segment by The Paisley Index since 2004. "Qwest understands directory-assistance customers want accurate information delivered in a prompt, courteous cour·te·ous adj. Characterized by gracious consideration toward others. See Synonyms at polite. [Middle English corteis, courtly, from Old French, from cort, court; see manner," said Clark Conniff, director of operator and information services See Information Systems. . "Receiving top honors in the Paisley Index for the seventh consecutive time illustrates Qwest's stronghold as a leader in delivering outstanding customer service." The Paisley Index is the premier customer satisfaction survey in the directory-assistance industry and can be compared to other industry-leading customer service recognition programs. Twice yearly, the Paisley Index compares Qwest to other major providers, including AT&T, Sprint, Verizon and Jingle. About Qwest Qwest offers a unique and powerful combination of managed voice and data solutions for businesses, government agencies and consumers - locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. Qwest is a participant in Networx, the largest communications services contract in the world, to provide leading-edge voice, data and video services. For more information on Qwest, and its various operating subsidiaries An operating subsidiary is a business term frequently used within the United States railroad industry. In the case of a railroad, it refers to a company that is a subsidiary but operates with its own identity and rolling stock. , please go to www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com. The Qwest logo is a registered trademark of Qwest Communications International Inc. in the U.S. and certain other countries. |
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