Qwest Directory Assistance Offers Wireless Customers Enhanced Services.Qwest 4-1-1 Gives Qwest Wireless Owned by Qwest Communications, Qwest Wireless LLC is its cellular phone service offered in the United States. Qwest Wireless is a Mobile Virtual Network Operator (MVNO) that operates on Sprint PCS's CDMA network. Callers Access to Driving Directions, Movie Listings, Weather, Ski Reports and Horoscopes DENVER -- Qwest Communications
See: New York Stock Exchange : Q) today announced the addition of enhanced category searches for Qwest Wireless customers to its industry-leading Directory Assistance services. These enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; give wireless customers the ease of accessing important and useful information over-the-phone. Enhanced services are available to Qwest Wireless customers in Qwest's 14-state service region. Services include: * Driving directions: Provides detailed driving directions to locations nationwide. * Horoscopes: Receive daily horoscopes as well as daily horoscopes for up to 30 days in the future. * Movie listings: Search by location of theater or movie name. Information also includes address and phone number of theater. * Ski conditions Noun 1. ski conditions - the amount and state of snow for skiing condition, status - a state at a particular time; "a condition (or state) of disrepair"; "the current status of the arms negotiations" : Reports on ski conditions at local ski areas across the U.S. Information includes current conditions which are updated twice daily. * Weather: Nationwide weather reports are available including a 24-hour detailed forecast and four-day extended forecast. "Whether a customer needs help finding a new driving route or wants to know how much snow has fallen at a favorite ski area, Qwest understands the importance of providing wireless customers with the convenience of receiving the information they need on their wireless phones," said Clark Conniff, director of operator and information services See Information Systems. at Qwest. "As an industry leader in Directory Assistance services, we are thrilled to provide these new features to wireless customers with the exceptional quality of service 4-1-1 callers expect from Qwest." Qwest Wireless callers who are interested in receiving enhanced information will hear a voice prompt A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." offering these new features and after hearing the name and location prompt for directory assistance will be immediately transferred to a Qwest agent who can instantly access the information they need. In addition to these enhanced services Qwest Directory Assistance callers can now find nationwide business listings based on the type of business and location rather than requesting a specific business listing. This new service is available to landline and wireless customers in Qwest's 14-state service region and to Qwest Long Distance customers nationwide. There is no additional cost to customers for both the category search and the enhanced services other than the standard Directory Assistance charge. Qwest Directory Assistance is consistently ranked No. 1 for overall quality and accuracy within the local and long-distance communications provider segments, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the Paisley National Directory Assistance Performance Index. The report measures database accuracy, customer care, customer fulfillment and overall customer service for national directory assistance providers. About Qwest Qwest offers a unique and powerful combination of voice and data solutions for businesses, government agencies and consumers - locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. For more information on Qwest, and its various operating subsidiaries An operating subsidiary is a business term frequently used within the United States railroad industry. In the case of a railroad, it refers to a company that is a subsidiary but operates with its own identity and rolling stock. , please go to www.qwest.com. |
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