Quintus Selects TIBCO's Publish-and-Subscribe Technology for Customer Information Management System; Agreement Extends Wall Street Real-Time Urgency to Customer Service Applications.FREMONT, Calif.--(BUSINESS WIRE)--Feb. 4, 1997--Quintus Corporation and TIBCO TIBCO The Information Bus Company Inc., today announced an agreement to incorporate TIBCO's TIB See NIST binary. (The Information Bus) middleware in Quintus' recently announced ImpaQ product. Under this agreement, Quintus will embed TIBCO's publish-and-subscribe technology into Quintus ImpaQ -- a product which provides real-time customer information publishing. "We are pleased to see Quintus taking a leadership position in applying publish-and-subscribe technology to customer information management," said Vivek Ranadive, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of TIBCO. "ImpaQ establishes the new role of publish-and-subscribe technology in mission-critical business applications like call centers and help desks." Pioneered by TIBCO, publish-and-subscribe communications middleware is widely used in the financial industry where it has become the de facto standard Hardware or software that is widely used, but not endorsed by a standards organization. Contrast with de jure standard. de facto standard - A widespread consensus on a particular product or protocol which has not been ratified by any official standards body, such as ISO, for global integration and dissemination. Lawrence Byrd, Chief Technical Officer of Quintus, stated, "TIBCO's TIB technology is efficient, robust and mature, having seen over a decade of development on trading room The notion of "trading room" (sometimes used as a synonym of "trading floor", see below) is widely used in financial markets to refer to the office space where market activities are concentrated in investment banks or brokerage houses. floors. This answers our requirement for bringing the real-time experience of Wall Street to corporate America." Quintus ImpaQ -- Real-time Customer Information Publishing "Imagine a real-time news service running on your PC. Now visualize the screen populated with customer data instead of news, sports and stock prices. That's ImpaQ," said Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , president and CEO of Quintus Corporation. "With ImpaQ and TIB capabilities, `push' technology is harnessed to deliver real-time targeted customer information and empowers everyone from shipping clerks to the CEO. This product helps entire organizations proactively address problems sooner rather than later. ImpaQ users can be solving issues even before the customer is aware of them." ImpaQ replaces the reactive behavior fostered by traditional "tracking" customer information software with a proactive paradigm for improving customer service and loyalty. ImpaQ utilizes Java, Web, and TIBCO publish-and-subscribe technologies to create a flexible, highly customizable, real-time information distribution system. ImpaQ can be effectively utilized by virtually any organization delivering products or providing services. About Quintus Corporation Quintus Corporation is a premier provider of customer relationship software for customer-driven enterprises, with products supporting critical lines-of-business call centers and help desks. Quintus' flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , CustomerQ, and its integrated Web product, WebQ, provide efficient collection and management of customer information, activities and relationships. The Company's customers include industry leaders such as Hilton Hotels
Privately held, Quintus is based in Fremont, Calif., with regional sales and service offices in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , Dallas, Chicago, Atlanta, Washington, New Jersey
Washington is a borough in Warren County, New Jersey, United States. As of the United States 2000 Census, the borough population was 6,712. and Boston. Quintus additionally offers global solutions through distributors in Germany and the United Kingdom. For information on Quintus products, call 800/337-8941, email sales@quintus.com or access the World Wide Web at http://www.quintus.com. About TIBCO Founded in 1985, TIBCO Inc. is an international market leader and pioneer in network software tools for building client/server applications that provide real-time information exchange throughout the enterprise. The company developed and patented publish and subscribe (1) To provide a source of information that users select from and then receive on a regular basis or when certain events occur. The service can be public or private, free or paid, and information can be provided via e-mail and the Web or by means of proprietary applications. technologies that allow for interapplication communications across heterogeneous environments. Based in Palo Alto Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif., TIBCO operates as an independent division of Reuters Holdings PLC, one of the world's largest news and information companies. With more than 400 customers worldwide, TIBCO sells distributed systems to the commercial marketplace including manufacturing and telecommunications businesses, and is a premier supplier of digital trading systems and integration technologies to financial services firms worldwide. For more information contact TIBCO at 415/846-5000, or on the World Wide Web at http://www.tibco.com . -0- Note to Editors: Information Bus and TIB are registered trademarks of TIBCO Inc. Other brand or product names may be trademarks or registered trademarks of their respective companies. REUTERS and the dotted logo and sphere logos are the house trademarks of REUTERS Limited. REUTERS is a registered trademark in more than 25 countries worldwide. CONTACT: For Quintus: Reeves & Associates Susie Reeves, 415/577-0688 susie.reeves@quintus.com or Quintus Corporation Jim Lambert, 510/624-2854 jim.lambert@quintus.com or For TIBCO, Inc. TIBCO, Inc. Kathleen Farmer, 415/846-5110 |
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