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Quark establishes Quark Virtual Knowledge Base.

Worldwide Computer Products News-7 August 2008-Quark establishes Quark Virtual Knowledge Base(C)1995-2008 M2 COMMUNICATIONS LTD http://www.m2.com

Software company Quark Inc announced on Wednesday (6 August) the establishment of the Quark Virtual Knowledge Base.

Quark said that its Virtual Knowledge Base was created to provide customers with a 24/7 self-service technical support tool, offered as an addition to the company's current technical support options, including free phone-based technical support.

The Virtual Knowledge Base reportedly offers two main tools: the Knowledge Base itself and the Self-Service Portal. The Knowledge Base allows customers to access technical articles that offer solutions to commonly encountered problems, explanations for application behaviours, and answers to frequently asked questions (FAQs).

The Self-Service Portal enables users to log cases, track the status of cases, and comment on solutions provided through the portal. Customer insights logged in this manner can be added to new or existing solutions in the Knowledge Base. In order to use the portal, customers will need to request log-in information from the Virtual Knowledge Base team, the company said.

The Virtual Knowledge Base and Self-Service Portal are available to enterprise customers with maintenance programs and QuarkXPress users with versions 6.5, 7 or 8.

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Publication:Worldwide Computer Products News
Date:Aug 7, 2008
Words:214
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