Quality control in security helps ensure safety.

Today, it is more important than ever that owners of both government-owned and privately owned buildings are doing everything they can to protect the safety of their tenants.

It is vital to have the right security team and measures in place.

It is equally important to ensure that the consistency and quality of security service provided is at the most professional level day in and day out.

It is this accountability that truly makes a security team and service effective.

Security companies employ different methods and practices to ensure effective quality control and customer service. We have found six primary quality control and customer service initiatives that achieve the objective of bringing accountability to security service. They include:

Daily call center reports: Track the arrival times of security personnel, help ensure all posts are covered as required, reinforce the importance of timelines in shift coverage and bring accountability at all levels of operation.

Daily officer inspection reports: Analyze the individual guards and help ensure that their appearance, training and job performance are at the highest levels.

If deficiencies are discovered, they are proactively addressed and communicated to the customer.

Quarterly client reports: Provide clients with a formal, detailed assessment of the account and include the aforementioned daily officer inspections, equipment and property observations, special requested assignments, incident/ activity reports and general comments/recommendations.

Semi-annual newsletters: Serve to inform and educate both employees and clients by providing corporate information, the latest in industry news, and flesh viewpoints and perspectives on safety and security measures.

Semi-annual quality surveys: Provide feedback from clients regarding the consistency and quality of security service provided to them. The comments offered are subsequently used to proactively address any areas of concern.

Listening to customers, not just on day one, but everyday going forward, is a crucial element of an effective security program.

Annual performance reviews (for employees): Assess strengths and areas of improvement, as well as goals for an individual employee.

In these times of heightened security awareness, it is important that building owners and mangers hire the right security company to proactively and professionally service their assets.

These six quality control and customer service initiatives serve to make buildings safer and secure, adding value for the tenants and guests that enter and exit these facilities.

DINO IULIANO

VICE PRESIDENT OF OPERATIONS

PLANNED SECURITY SERVICES, INC.