Quality Call Solutions -QCS- and Market Answers -MA- Announce Business Alliance to Enhance the QCS CICA Assessment Service.Business Editors/High-Tech Writers SANTA CLARA, Calif.--(BUSINESS WIRE)--Jan. 14, 2003 The agreement is the basis for working together to add a performance measurement and tracking component to the Customer Interaction Center Assessment (CICA CICA Competition In Contracting Act of 1984 (USA) CICA Canadian Institute of Chartered Accountants CICA Competition In Contracting Act CICA Criminal Injuries Compensation Authority (UK) ) service. The new component will be called the Customer Interaction Center Measurement (CICM CICM Continuous Inductor Current Mode CICM Certified International Configuration Manager (International Society of Configuration Management) CICM Missionhurst, Congregation of the Immaculate Heart of Mary ) service and will enable QCS QCS Quadro Comunitario di Sostegno (Italian: Community Support Network) QCS Quality Control System QCS Queensland Core Skills (exam for Australian schools in Queensland) clients to baseline current performance as well as measure and track continuing performance improvement derived from QCS guidance and implementation of QCS recommendations. Located in Silicon Valley, QCS was founded by the pioneering engineers of the original DirectTalk and CallPath projects from IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) . By utilizing the best resources and knowledge available, the development team at QCS has established the most robust CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. server available in the market - QCall. Able to handle more than 10,000 calls an hour, QCall experiences 0.0% downtime in live, redundant installations. QCS also excels in System Integration. "In order to deliver the most effective CTI solution, QCS performs detailed benefit assessments that will now be strengthened by objective measurements from a neutral, expert third party," said QCS CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Jim Glueck. "We were delighted to uncover the synergy inherent in this alliance. We're confident that this effort will not only be successful, it's also in the best interests of both parties and their clients," said MA President Bob Caveney. Located in Northern California's Silicon Valley and founded in 1977, Market Answers is in the company performance improvement business. The innovative services company improves the profitability of its client businesses by blending consulting, proven business practices, tools and state of the art Internet enabled technologies. The company focuses on securing the unfiltered, validated data that is the grist for improved business performance. The right information to the right people in time to make a difference. Founded in 1991, Quality Call Solutions (QCS) is a leading provider of integrated solutions for call centers, including application development, implementation and support for Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI), Interactive Voice Response (IVR) and agent desktop. QCS provides a complete suite of products and services for seamless integration. |
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