QUOTES.

CITRIX chief executive Mark Templeton on the economics of data center outsourcing: "The industry average is one systems administrator for every 50 PC users. Our customers report a ratio of one to 500 or even one to 700 users." (Quoted in The Wall Street Journal, 9/9/99)

MICROSOFT president Steve Ballmer on value-added services that resellers will bundle with Office Online: "Over time, it will make sense for us, with our partners, to offer a hosted knowledge-worker infrastructure where you get desktop applications, plus communications, collaboration, file sharing, all of that kind of stuff, off a shared service." (Quoted in Information Week, 10/11/99)

ORACLE chairman Larry Ellison on his refusal to create a network of Oracle ASP resellers: "Unless the board of directors removes me from my job, unless I'm fired, we will never, under any circumstances, sell Oracle applications to other ASPs." (Quoted in Information Week, 10/11/99)

SAFEGUARD SCIENTIFICS senior vice president David Halvey on rapid changes in the ASP business model: "No one knew what an ASP was a year ago. Now the term's so ubiquitous that it's lost all meaning." (Quoted in Sm@rt Reseller, 10/18/99)

X-COLLABORATION chairman Kevin Lo on his concern that many new ASPs lack the operational experience required to take over the hosting of Enterprise Resource Planning applications: "Outsourcing applications like ERP is crazy. These costs are already invested, so the only real hosting out there is Web hosting. I am worried that one of the big ASP guys would blow it with one of these big complex applications, and ruin it for all of us." (Quoted in Inter@ctive Week, 10/18/99)

MARITZ TRAVEL chief information officer Richard Spradling on the value of ASP outsourcing: "No one's career is ever enhanced by owning the data center. A C grade is about the best you can do." (Quoted in Computerworld, 10/25/99)

ASP CONSORTIUM chairman Traver Gruen-Kennedy on his belief that most people will soon come to accept the outsourcing of strategic data: "You don't worry about your money because it's in virtual storage at the bank, right?" (Quoted in Computerworld, 10/25/99)

MICROSOFT director of Web application services market development Bill Anderson on the potential impact of the ASP model on his company: "It's both a large opportunity if we get it right and a significant threat if we get it wrong." (Quoted in Upside, 10/99)

NOVELL chief executive Eric Schmidt on remote computing: "The fat- client, high-complexity model is just wrong. It should be deleted." (Quoted in The Wall Street Journal, 11/15/99)

ORACLE senior vice president worldwide marketing Mark Jarvis on the greater efficiency of remote hosting: "People used to have their own electrical generators, but nobody does that anymore. We believe this is exactly what's going to happen in computing: People will rely on experts to host their applications." (Quoted in PC Week, 11/15/99)

MICROSOFT president Steve Ballmer on the development plans for Office Online: "What we have now primarily gives you terminal emulation sessions. Over time, things will get smarter. We will do intelligent downloading of code and cache it locally. I think that's certainly the future." (Quoted in PC Week, 11/29/99)

INTEGRAL CAPITAL partner Roger McNamee on the minimal risk that software rental customers will face: "If it works, they continue to pay for it." (Quoted in The New York Times, 12/20/99)