Psytechnics Unravels The Mysteries of Voice Quality; Launches Free Book Designed to Help Network Managers Optimize Networks by Eradicating Voice Quality Issues.Business Editors/High-Tech Writers SAN JOSE, Calif.--(BUSINESS WIRE)--July 1, 2003 Psytechnics is launching a free book entitled "One Meaningful Number" to help educate the telecom community about the science and benefits of measuring voice quality. Psytechnics, a leader in voice quality measurement (VQM VQM Visual Quantum Mechanics VQM Video Quality Model VQM Voice Quality Metric VQM Visual Quality Metrics VQM Voice Quality Metrics VQM Voice Quality Monitor VQM Video Quality Measurement ) software, highlights how VQM can measure a customer's experience from both a technical and end-user perspective, and the benefits of adopting this dual approach. The book covers types of voice quality measurement, standards, how algorithms work, examples of applications in call centers, emergency services, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. systems and voice recording systems. It also features a full glossary and useful Web sites. "Without voice quality measurement, it's impossible for network managers to know the quality of service they're buying or delivering to end-users," said John Winchester, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. at Psytechnics. "Be it wireless, packet or PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. , our voice quality measurement software enables carriers and enterprises to understand exactly when they have a voice quality issue that could negatively impact their business." For free copies of Psytechnics' "One Meaningful Number" book, call 619/516-2559, e-mail sales@psytechnics.com or visit www.psytechnics.com. About Psytechnics Psytechnics is the leading designer of speech quality measurement software solutions that integrate into telecommunications test equipment, switching platforms, mobile networks and VoIP gateways. The company provides the mean opinion score (MOS (1) (Metal Oxide Semiconductor) See MOSFET. (2) (Mean Opinion Score) The quality of a digitized voice line. It is a subjective measurement that is derived entirely by people listening to the calls and scoring the results from ), a numerical measure of the quality of human speech, or "customer experience" metric. MOS metrics may be used to manage networks and set SLAs from a meaningful, quality viewpoint. Psytechnics has operations throughout the U.S. and Europe, and its customers include Agilent Technologies, Empirix, Malden Electronics, Ascom and Schlumberger. The company holds over 30 patents in the area of speech quality measurement and its products include the ITU (International Telecommunication Union, Geneva, Switzerland, www.itu.ch) A telecommunications standards body that is under the auspices of the United Nations. Comprising more than 185 member countries, the ITU sets standards for global telecom networks. standards P.562 CCI and P.862 PESQ PESQ Perceptual Evaluation of Speech Quality (ITU-T) , psyVoIP for IP networks, and NiQA for monitoring the quality of other network traffic. Psytechnics is a spin-off company of Brightstar, BTexact Technologies' corporate technology incubator. For further information, visit www.psytechnics.com. For further sales or distribution information, contact: |
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