Psytechnics Arms Service Providers for SLA Standards; Launches White Paper on Implementing Voice Quality SLAs in VoIP Networks.BOSTON -- As businesses are increasingly moving to Voice over Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VoIP) technology, questions are being asked about how to ensure continued voice quality. To smooth the transition from traditional phone service to VoIP, Psytechnics, the global leader in voice and video quality assessment, has launched a white paper focused on implementing service level agreements (SLAs) that include voice quality parameters. The paper, titled 'How to Specify and Implement a Voice Quality SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. in a Voice over IP Network,' discusses the importance of adding voice quality measurements as a part of SLAs for VoIP networks. Targeted at VoIP service providers and their customers, the report explains what parameters to include in an SLA, outlines methodologies for measuring voice quality, and highlights the benefits of voice quality SLAs for both end users and operators. "We launched this white paper to help service providers and their VoIP customers successfully negotiate, set and maintain meaningful voice quality SLAs," said John Winchester, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Psytechnics. "Poor voice quality in VoIP networks leads to dissatisfied subscribers, lost business for service providers and ultimately, lack of faith in Internet telephony in general. Specifying voice quality in a VoIP SLA is a critical step to improving customer satisfaction." To request a copy of the white paper, please visit www.psytechnics.com. About Psytechnics Psytechnics is the global leader in voice and video quality assessment software, which integrate into telecommunications test equipment, switching platforms, mobile networks and VoIP gateways. The company provides the Mean Opinion Score (MOS (1) (Metal Oxide Semiconductor) See MOSFET. (2) (Mean Opinion Score) The quality of a digitized voice line. It is a subjective measurement that is derived entirely by people listening to the calls and scoring the results from ), a numerical measure of the quality of human speech, or "customer experience" metric. MOS metrics may be used to manage networks and set SLAs from a meaningful, quality viewpoint. Psytechnics is based in Ipswich, UK, and its customers include Agilent Technologies, Brix, NetTest, Empirix, Malden Electronics, Ascom, Inet and Radcom. The company holds over 30 patents in the area of voice quality measurement and its products include the ITU (International Telecommunication Union, Geneva, Switzerland, www.itu.ch) A telecommunications standards body that is under the auspices of the United Nations. Comprising more than 185 member countries, the ITU sets standards for global telecom networks. standards P.563 P.SEAM, P.562 CCI CCI Chambre de Commerce et d'Industrie (France) CCI CAM (Complementary and Alternative Medicine) Citation Index CCI Chamber of Commerce and Industry (Western Australia) and P.862 PESQ PESQ Perceptual Evaluation of Speech Quality (ITU-T) , psyVoIP for IP networks, and NiQA for monitoring the quality of other network traffic. Psytechnics is a spin-off company of BT Exact. |
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