Proxima Technology Launches UK's First IT Specific Six Sigma Training Program: Improving IT Service Delivery with Six Sigma - Presenter: Dave Ensor.Business Editors/High-Tech Writers WINDSOR, U.K.--(BUSINESS WIRE)--April 29, 2003 Proxima Technology, supplier of software and services that use the Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. quality management method to improve business service and IT accountability, today announced a new management appreciation workshop. This training program focuses on improving the quality of IT service delivery by using Six Sigma. Six Sigma is the quality management process gaining momentum in the business community as a way to improve service and reduce costs. A market analysis by Proxima Technology shows that as many as 250 Global 1,000 accounts are using this quality management method, with a growing number of these organizations based in the UK. "Businesses increasingly depend on IT," said Paul McNeil, UK General Manager, Proxima Technology. "Six Sigma has a proven track record in some of the most successful companies and we want to help ensure IT departments are part of the corporate Six Sigma program. To this point, a lack of IT specific Six Sigma expertise has been a constraint. We believe our workshop will help address this issue." Proxima Technology's one-day workshop, "Improving IT Service Delivery with Six Sigma," is intended for people who are responsible for the delivery of IT service, from organizations committed to Six Sigma, as well as those considering it as a means of improving the quality of IT service. The workshop is presented by Dave Ensor, leading IT troubleshooter and systems performance tuning Performance tuning is the improvement of system performance. This is typically a computer application, but the same methods can be applied to economic markets, bureaucracies or other complex systems. expert. "Coming as I do from a mathematical background, the thing that enthuses me most about Six Sigma is that it provides formal mechanisms to establish and validate a fundamentally common sense approach to improving the delivery of any IT service," said Dave Ensor. About Dave Ensor Dave Ensor holds degrees in mathematics and statistics and has over 35 years of expertise in IT performance management. Ensor has long championed the need for organizations to formally identify which parts of IT service merit attention. He is co-author of the O'Reilly & Associates books, Oracle Design and Oracle8 Design Tips, and is an honorary Oracle Certified See certification. Master. More recently, he was a technical advisor for Product Development at BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. (NYSE NYSE See: New York Stock Exchange : BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. ), where his mission was to help ensure that the company's offerings met the needs of the data server market. About Proxima Technology Proxima Technology is the supplier of Centauri Business Service Manager -- a product that uses the Six Sigma quality process management method to improve business service and accountability through service level measurement, reporting, and problem notification in distributed computing environments See DCE. Distributed Computing Environment - (DCE) An architecture consisting of standard programming interfaces, conventions and server functionalities (e.g. naming, distributed file system, remote procedure call) for distributing applications transparently across networks . Centauri retrieves data from major systems management tools including those supplied by BMC Software (NYSE: BMC), Computer Associates (NYSE: CA), IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE: IBM) and Hewlett-Packard (NYSE: HPQ HPQ Hewlett-Packard Corporation (NYSE) HPQ High Priority Queue ). For more information about Proxima Technology, call 720.946.7200 or visit http://www.proxima-tech.com/. Proxima Technology and Centauri are trademarks of Proxima Technology, Inc. |
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