Prosodie Interactive and LiveBridge Form Alliance to Provide Complete Outsource Solutions for Inbound Call Center Applications.
FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--Feb. 26, 2004
Companies to Combine Industry Leading Capabilities to Offer
Integrated Voice Response and Live Agent Inbound
Call Center Outsource Solutions
Prosodie Interactive and LiveBridge, Inc. today announced an alliance to resell each others services and to partner to provide inbound call center outsource solutions for the North American market. The agreement also includes various ongoing product development initiatives.
Prosodie Interactive is an established application service provider for interactive voice response (IVR) applications and call center optimization solutions. LiveBridge is one of the highest rated outsource live agent inbound contact centers companies in the industry. Under the terms of the agreement, both companies will identify, pursue and refer to each others' business opportunities where appropriate, and partner where both business solutions and integration services will be employed.
The Prosodie Interactive and LiveBridge integrated solutions will provide companies with one source for inbound call center applications.
"The Prosodie Interactive and LiveBridge integrated solutions combine the individual strengths of each company and the customer benefits by getting the highest quality service available," said Eddie Meeks, Executive Vice President of sales and marketing for Prosodie Interactive. "We are excited about the ability to offer our IVR customers a complete solution that includes live agent inbound call handling services by LiveBridge; an outsource inbound call center with one of the best reputations in the industry, and a full range of options including domestic or off shore operations."
"LiveBridge has been actively seeking a quality partner to provide an integrated IVR and live agent solution to our customers and added expertise to our professional services division," said John Bartholomew, executive vice president of global business development at LiveBridge. "We chose Prosodie Interactive because of their track record of delivering the most complex IVR applications quickly and with the quality of service our customers require. Customers that choose to use the LiveBridge and Prosodie Interactive team will immediately see the benefits of a tightly integrated solution crafted by industry leaders in both IVR applications and live agent call center services."
Founded in 1988, Portland, Ore.-based LiveBridge is a global customer interaction services company. LiveBridge serves Fortune 1000 companies in finance, telecommunications, media and consumer product industries with contact center services using an advanced technology platform and award-winning quality assurance processes. LiveBridge maintains numerous customer contact service centers worldwide that provide multilingual customer contact services 24/7. Services include sales and marketing campaigns, call management services, financial transactions, account maintenance, customer service and support, technical support, service dispatch, scheduling, information and directory assistance. The company's professional services division offers operational efficiencies, contact center tools, vendor selection and management, site selection and design, facility management and technology hosting. For additional information, please call (503) 652-6000 or visit: http://www.livebridge.com.
About Prosodie Interactive
Prosodie Interactive is a technology services company providing ASP B2C, B2B and B2E interactive voice (IVR/CRM), web and data solutions, and business intelligence reporting solutions for businesses. We are an industry leader in developing and hosting voice and web based applications in support of a wide range of business activities including sweepstakes, promotions and other direct marketing campaigns, dealer/store locators, surveys, order status, and many other "voice contact" transaction or information gathering applications that can be partially or completely automated and/or integrated with Web-based applications. We also provide ASP voice broadcasting services used in political campaigns and customer retention programs, "virtual" call center services that provide intelligent routing of inbound calls and predictive dialing for outbound calls, as well as business intelligence reporting for call center activities. Prosodie Interactive is the North American Regional Operating Unit of Prosodie. For more information about Prosodie Interactive, please visit the company's Web site at http://www.prosodieinteractive.com.