Prosodie Interactive and LiveBridge Form Alliance to Provide Complete Outsource Solutions for Inbound Call Center Applications.
Business Editors/High-Tech Writers
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Companies to Combine Industry Leading Capabilities to Offer
Integrated Voice Response and Live Agent Inbound
Call Center Outsource Solutions
Prosodie Interactive and LiveBridge, Inc. today announced an alliance to resell each others services and to partner to provide inbound call center outsource solutions for the North American North American
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Prosodie Interactive is an established application service provider for interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) applications and call center optimization solutions. LiveBridge is one of the highest rated outsource live agent inbound contact centers companies in the industry. Under the terms of the agreement, both companies will identify, pursue and refer to each others' business opportunities where appropriate, and partner where both business solutions and integration services will be employed.
The Prosodie Interactive and LiveBridge integrated solutions will provide companies with one source for inbound call center applications.
"The Prosodie Interactive and LiveBridge integrated solutions combine the individual strengths of each company and the customer benefits by getting the highest quality service available," said Eddie Meeks, Executive Vice President of sales and marketing for Prosodie Interactive. "We are excited about the ability to offer our IVR customers a complete solution that includes live agent inbound call handling services by LiveBridge; an outsource inbound call center with one of the best reputations in the industry, and a full range of options including domestic or off shore operations."
"LiveBridge has been actively seeking a quality partner to provide an integrated IVR and live agent solution to our customers and added expertise to our professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. division," said John Bartholomew
Founded in 1988, Portland, Ore.-based LiveBridge is a global customer interaction services company. LiveBridge serves Fortune 1000 companies in finance, telecommunications, media and consumer product industries with contact center services using an advanced technology platform and award-winning quality assurance processes. LiveBridge maintains numerous customer contact service centers worldwide that provide multilingual customer contact services 24/7. Services include sales and marketing campaigns, call management services, financial transactions, account maintenance, customer service and support, technical support, service dispatch, scheduling, information and directory assistance. The company's professional services division offers operational efficiencies, contact center tools, vendor selection and management, site selection and design, facility management and technology hosting. For additional information, please call (503) 652-6000 or visit: http://www.livebridge.com.
About Prosodie Interactive
Prosodie Interactive is a technology services company providing ASP B2C (Business to Consumer) Refers to a business communicating with or selling to an individual rather than a company. See B2B. , B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G.
B2B - business to business and B2E B2E Business to Employee
B2E Business to Enterprise interactive voice (IVR/CRM), web and data solutions, and business intelligence reporting The preparation and conveyance of information by any means. More commonly, the term is restricted to reports as they are prepared by the collector and as they are transmitted by the collector to the latter's headquarters and by this component of the intelligence structure to one or more solutions for businesses. We are an industry leader in developing and hosting voice and web based Coming from a Web server. See Web application. applications in support of a wide range of business activities including sweepstakes, promotions and other direct marketing campaigns, dealer/store locators, surveys, order status, and many other "voice contact" transaction or information gathering applications that can be partially or completely automated and/or integrated with Web-based applications. We also provide ASP voice broadcasting Voice broadcasting is a mass communication technique, begun in the 1990s, that broadcasts telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. services used in political campaigns and customer retention programs, "virtual" call center services that provide intelligent routing of inbound calls and predictive dialing for outbound calls, as well as business intelligence reporting for call center activities. Prosodie Interactive is the North American Regional Operating Unit operating unit
A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon of Prosodie. For more information about Prosodie Interactive, please visit the company's Web site at http://www.prosodieinteractive.com.