Pronexus announces Utilities OnCall. (New Products).Pronexus, Inc., a provider of interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solutions, has announced the general availability of Utilities OnCall, an IVR solution for customer service in utility organizations. Utilities OnCall was designed to deliver faster recognizable benefits to utility organizations looking to reduce operating and agent costs and to increase customer satisfaction. The product combines a scalable architecture with a comprehensive feature set to help automate routine tasks, such as account and billing inquiries or meter readings. A series of enhanced features such as outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. messaging and automatic outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" notification for delinquent delinquent 1) adj. not paid in full amount or on time. 2) n. short for an underage violator of the law as in juvenile delinquent. DELINQUENT, civil law. He who has been guilty of some crime, offence or failure of duty. accounts, speech recognition and text-to-speech helps provide improved efficiencies. Pronexus claims that since Utilities OnCall is the result of real-world implementations, cost and performance are predictable, scalability is proven and flexibility is high. www.pronexus.com |
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