Promero. (e-commerce).Promero, a Pompano Beach, Fla.-based firm, has released Version 2.0 of its integrated eCommerce solution, Envisient. Envisient is a product suite comprised of online storefront management, customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and automatic call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ). It allows customers to maintain multiple storefronts with features such as transaction processing, reporting, simple browser-based authoring and management tools, utilizing wizards and templates. Envisient integrates communications, e-commerce and customer activities. Enhancements in Envisient 2.0 include the ability to track activities occurring in the online storefront and to store this information in the (CRM) module in real time, allowing clients to maintain up-to-the-minute records on a customer's search and buying habits. Additionally, Envisient 2.0 can accept extensible markup language See XML. (language, text) Extensible Markup Language - (XML) An initiative from the W3C defining an "extremely simple" dialect of SGML suitable for use on the World-Wide Web. http://w3.org/XML/. (XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. ) feeds from any external e-commerce platform for the same real-time customer activity logging in A colloquial term for the process of making the initial record of the names of individuals who have been brought to the police station upon their arrest. The process of logging in is also called booking. the Envisient CRM. |
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