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Progressive.com Receives Top Honors From Keynote Systems.


Web Site Ranks #1 on Keynote's WebExcellence Q2 2007 Insurance Carrier Scorecard

MAYFIELD VILLAGE, Ohio -- The nation's third largest auto insurance group, The Progressive Group of Insurance Companies, today announced its Web site - progressive.com - has been named number one by Keynote([R]) Systems (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
:KEYN) on the WebExcellence Q2 2007 Insurance Carrier Scorecard. Keynote Systems Keynote Systems, Inc. provides measurement and monitoring, service level and customer experience management services to customers to improve e-business performance by reducing costs, improving customer satisfaction and increasing profitability. , The Mobile & Internet Performance Authority([R]), compares the best practices of leading auto insurance Web sites.

Progressive has taken top honors in 11 out of 12 Scorecard rankings (previously Watchfire([R]) GomezPro Scorecard) published since 2000.

"We're thrilled to once again be recognized by Keynote as the Internet leader in the insurance industry," said Toby Alfred, general manager, customer experience, Progressive. "Earning the top spot on the Scorecard in an increasingly competitive marketplace reinforces we're doing the right things at progressive.com."

The WebExcellence Insurance Carrier Scorecard compared the online offerings of 14 insurance carriers against industry best practices. Based on its evaluation of Progressive's online offering, Keynote named Progressive #1 in all four category rankings--Functionality, Ease of Use, Privacy and Security, and Quality and Availability - and #1 in three of five task rankings--Get Insurance, Get Service, and Learn and Plan.

In analyzing Progressive's continued strong performance on the Scorecard, the Keynote study cited many site improvements since the previous Scorecard, from an improved quote process to an "impressively functional Spanish-language site, www.progressiveseguros.com". Online claims reporting and tracking, text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length.  alerts, and expanded billing options also held Progressive out from the rest of the pack.

"The Keynote study proves that the sites that stand out are the ones that continuously innovate in·no·vate  
v. in·no·vat·ed, in·no·vat·ing, in·no·vates

v.tr.
To begin or introduce (something new) for or as if for the first time.

v.intr.
To begin or introduce something new.
 in order to make the online experience easier and more information-rich to site visitors," said Alfred. "When we're reviewing our site, we always put ourselves in our visitors' shoes and ask 'what would we like to be able to do, see, and find out?' Receiving this top ranking tells us we continue to answer those questions correctly."

Progressive was the first major car insurer in the world to introduce a Web site (1995), first to sell auto policies real-time online (1997) and first to give its customers online access and control of their policies via a customer service site (1998). In 2006, Progressive launched an interactive online claims reporting tool that allows customers to report a claim and track its status from start to finish; this functionality is now available countrywide coun·try·wide  
adv. & adj.
Throughout a whole country; nationwide: launched a fundraising campaign countrywide; a countrywide search.

Adj. 1.
.

Progressive.com also features the first-ever auto insurance "Rate Ticker ticker

An automated quotation system on which security transactions are reported after they occur on an exchange floor. Even though the newer systems are electronic and no longer actually tick, the name of the old mechanical device has stuck.
," showing Progressive rates side-by-side with those of other top insurers in real-time. The site also uses "Talk to Me" Voice Over Internet Protocol See Internet and TCP/IP.

(networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol.
 technology, allowing online shoppers to speak with a licensed sales representative immediately, over the Internet, with a click of the mouse.

About Progressive

The Progressive Group of Insurance Companies, now celebrating its 70th year in business, is the country's third largest auto insurance group and largest seller of motorcycle motorcycle, motor vehicle whose design is based on the bicycle. The German inventor Gottlieb Daimler is generally credited with building the first practical motorcycle in 1885. The motorcycle did not become dependable and popular, however, until after 1900.  and personal watercraft personal watercraft
n.
1. A motorized recreational water vehicle normally ridden by straddling a seat.

2. (used with a pl. verb) Such water vehicles considered as a group.
 policies based on premiums written, and is a market leader in commercial auto insurance.

Progressive is committed to becoming consumers' #1 choice for auto insurance by providing competitive products and rates that meet drivers' needs throughout their lifetimes, superior online and in-person customer service, and best-in-class, 24-hour claims service, including its concierge level of claims service available at service centers throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. .

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. The Agency Business sells Progressive Drive Insurance private passenger auto insurance through more than 30,000 independent agencies. To find an agent, go to www.driveinsurance.com. The Direct Business sells Progressive Direct([R]) private passenger auto insurance online at www.progressive.com and by phone at 1-800-PROGRESSIVE. Both businesses offer Progressive's other insurance products, including Progressive Commercial, Progressive Motorcycle, Progressive Boat, etc. Each business makes independent decisions about private passenger car insurance product design and pricing. Progressive and Drive are registered trademarks.

The Common Shares of The Progressive Corporation, the Mayfield Village, Ohio-based holding company, are publicly traded at (NYSE NYSE

See: New York Stock Exchange
:PGR PGR Project Gotham Racing (game)
PGR Procuraduría General de la República (Mexico)
PGR Patriot Guard Riders (national motorcycle group based in Centennial, CO) 
). For more information, visit www.progressive.com.
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jun 4, 2007
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