Product Support Solutions Announces FlexxGate(TM) to Support Transition to NextGen.Media Gateway Brings VoIP Capabilities to Legacy Environments DUBLIN, Calif. -- Product Support Solutions, a leader in delivery, maintenance and support of voice self-service systems, today announced the availability of the FlexxGate[TM] Gateway, a TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. (traditional telephony) to Voice over IP (VoIP) Media Gateway. A cost effective option for companies transitioning to next generation Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) infrastructure, the FlexxGate[TM] Gateway provides flexible integration options that take advantage of VoIP capabilities within existing TDM telephony environments. The FlexxGate[TM] Media Gateway allows applications, codecs The following is a list of codecs. Audio codecs Non-compression formats
n the capability to cohere or stick together to form a mass. , full-featured Media Conversion suite providing customers with legacy telephony environments to seamlessly integrate to NextGen IVR. "What we have found is that most enterprise and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. carriers have not made the step to integrate VoIP telephony corporate-wide. FlexxGate[TM] is a gateway between the legacy telephony switches and environments and the NextGen, VoIP-enabled IVR environment, offering a unique solution to the problem of non-standardized protocols and environments within the telephony space," said Keith Ward The Reverend Professor (John Stephen) Keith Ward (born 22 August 1938) is a British cleric, philosopher, theologian, and scholar. He is a Fellow of the British Academy and (since 1972) an ordained priest in the Church of England. He was a Canon of Christ Church, Oxford until 2003. , Chief Technology Officer, Product Support Solutions. As a media gateway, FlexxGate[TM] is a complete standards-based Media Converter A device that converts from one type of media to another. It typically refers to a hardware device that connects different transmission media; for example, from twisted pair to coax or from twisted pair to optical fiber. and Management software solution running on the open-source Linux operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. . It provides a rich, and ever increasing, feature and compatibility set, and inherently supports VoIP and interoperates with traditional telephony equipment using standards-based TDM telephony hardware.
FlexxGate(TM) Platform Features
-- Web-based configuration and management tool
-- Create and manage lines and trunks (both VoIP and PSTN)
-- VoIP flexibility for Moves, Adds, Changes
-- Web-based access to call detail records
-- Standards-based Linux Operating System
-- TDM & VoIP connectivity across a range of VoIP devices and services
-- Up to 4 TDM spans with up to 200 concurrent VoIP sessions
-- Multiple TDM telephony Call Transfer capabilities
-- DNIS and ANI transparency
-- Onboard, hardware-based Echo Cancellation to achieve highest
Voice Quality
-- High-availability option (requires additional hardware and
software configuration)
"We are impressed im·press 1 tr.v. im·pressed, im·press·ing, im·press·es 1. To affect strongly, often favorably: by both the flexibility and robustness of PSS's FlexxGate gateway. It delivers a tremendous variety of compatibility services for bridging traditional telephony and Voice over IP. In certifying the FlexxGate gateway with the Holly Voice Platform for VoiceXML Solutions, the product has performed perfectly under maximum load for sustained periods giving us the confidence to deploy it in mission-critical environments," said Dr. Andrew Hunt, Vice President of Product and Engineering, Holly Connects. For more information on FlexxGate[TM] and PSS's Transitions Pathways approach to NextGen IVR, please contact Product Support Solutions at info@productsupportsolutions.com. About Product Support Solutions Product Support Solutions is a voice self-service and contact center specialist. The company focuses on helping its customers improve and optimize optimize - optimisation the voice self-service channel. Product Support Solutions provides vendor-independent technology and business solution advice, systems development, delivery and deployment of infrastructure and applications, and maintenance and support. Product Support Solutions manages the voice self-service channel environment for more than 100 legacy and next generation customers representing over 100,000 ports of IVR globally. These customers are the world's leaders in customer service from Healthcare, Banking, Energy, Insurance, Transportation, Entertainment, etc, including more than 20 companies from the Fortune 500. For more information, visit our Web site at www.productsupportsolutions.com. |
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