Product/services listings.ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. PRODUCTS 1. Auto Attendants The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. pbxnsip Inc. www.pbxnsip.com Samsung Business Communication Systems www.samsung.com/bcs Virtuosity vir·tu·os·i·ty n. pl. vir·tu·os·i·ties 1. The technical skill, fluency, or style exhibited by a virtuoso or a composition. 2. An appreciation for or interest in fine objects of art. www.virtuosity.com 5. Message Boards Spectrum Corp. www.specorp.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Telecorp Products, Inc. www.telecorpproducts.com Texas Digital Systems, Inc. www.txdigital.com 7. ACD Software AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software www.amcat.com (See our enhanced listing in the alphabetical section.) Aspect Software www.aspect.com AVTEX www.avtex.com Compro Technologies Inc. www.comprotech.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section.) Intelemedia Communications, Inc. www.intelemedia.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Noble Systems Corporation www.noblesys.com Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony www.nortelnetworks.com OnviSource Inc www.onvisource.com pbxnsip Inc. www.pbxnsip.com Pulse Voice Inc. www.pulsevoice.com Spectrum Corp. www.specorp.com Stratasoft, Inc. www.stratasoft.com Strategic Communication Systems www.strategicinc.com (See our enhanced listing in the alphabetical section.) Telecorp Products, Inc. www.telecorpproducts.com Trivium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems Inc. www.triviumsys.com BILLING Comarch Comarch is an international software house and systems integrator based in Kraków, Poland. Comarch provides services in areas such as Telecommunications, Finance and Banking, Services Sector and to Public Administration. www.comarch.com RAMS RAMS Regional Atmospheric Modeling System RAMS Reliability and Maintainability Symposium RAMS Reliability, Availability, Maintainability and Safety RAMS Richmond Area Multi Services RAMS Russian Academy of Medical Science RAMS Risk Analysis Management System Group www.rams-group.com Smart Network Solutions www.smartisvoip.com VoiceStamps.com www.voicestamps.com CALL ACCOUNTING Centergistic Solutions www.centergistic.com HigherGround Inc. www.highergroundinc.com NetOffice Corp. www.netoffice.com Trivium Systems Inc. www.triviumsys.com CALL CENTER DESIGN/FACILITIES MANAGEMENT Kontakto Kontakto is a magazine in Esperanto published by TEJO and supported by Universal Esperanto Association (UEA). It started in 1963 though a proposal of the UEA committee by Humphrey Tonkin, who became its first editor in chief and who provided a magazine that touched on www.kontaktos.net Lauderbach Consulting Group www.lauderbachconsulting.com Sennheiser Sennheiser electronic GmbH & Co. KG is a private German company that makes microphones, headphones, telephony accessories, and avionics headsets for consumer, professional, and business applications. Communications www.sennheisercommunications.com Sikorski-Tuerpe & Associates www.laurasikorski.com The Call Center School www.thecallcenterschool.com CALL CENTER SIMULATION/TESTING SOFTWARE ClickFox www.clickfox.com Empirix www.empirix.com Kontakto www.kontaktos.net Vocal Laboratories Inc. www.vocalabs.com COLLECTION AGENCIES Callzilla, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.callzilla.net Centergistic Solutions www.centergistic.com GC Services www.gcserv.com VoiceStamps.com www.voicestamps.com COMMUNICATIONS SYSTEMS In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. 19. Communications ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). Information Access Technology www.iat-cti.com (See our enhanced listing in the alphabetical section.) NetOffice Corp. www.netoffice.com 20. IP-PBX Alcatel Alcatel Société Alsacienne de Constructions Atomiques, de Télécomunications et d'Electronique www.alcatel.com/enterprise/en/solutions/collaboration/index.html AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Ascendent Systems www.ascendentsystems.com AVTEX www.avtex.com Bandwidth.com Bandwidth.com is an Internet-based company that provides Internet and telephone service primarily to business and government users. Currently providing automated real-time pricing and procurement of business class Internet connectivity through various carriers, it also offers www.bandwidth.com BASiX Automation Integrators, Inc. www.basixai.com CapRock For the region near Texas, see Caprock, Texas. Caprock is a geological term for a harder or more resistant rock type overlying a weaker or less resistant rock type. Common types of caprock are sandstone and ultramafic rock types. Communications www.caprock.com CommuniGate Systems www.communigate.com Dirigosoft Corporation www.dirigosoft.com (See our enhanced listing in the alphabetical section.) FacetCorp www.facetcorp.com Nortel Networks www.nortelnetworks.com pbxnsip Inc. www.pbxnsip.com Teltronics, Inc. www.teltronics.com Toshiba Toshiba Corporation (株式会社東芝 Kabushiki-gaisha Tōshiba America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. Information Systems, Telecom Systems Division www.telecom.toshiba.com (See our enhanced listing in the alphabetical section.) Vertical Communications Vertical Communications, Inc. NASDAQ: VRCC is a corporation that specializes in software-based PBXes (eg business telephone systems). Vertical Communications changed its name on 1 January, 2005 from Artisoft, Inc. after acquiring Vertical Networks in September 2004. www.vertical.com 21. Key Systems Samsung Business Communication Systems www.samsung.com/bcs Toshiba America Information Systems, Telecom Systems Division www.telecom.toshiba.com (See our enhanced listing in the alphabetical section.) 22. Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Contact Center Accurate Always www.accuratealways.com Castel
Castel is a place name meaning castle. Italy Castel, a short form of castello (castle), is an exceedingly common component in Italian place names. , Inc. www.castel.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section.) Genticity www.customer1.com (See our enhanced listing in the alphabetical section.) Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Talisma Corp. www.talisma.com TeleTech www.teletech.com 24. Network Mgmt./Monitoring CapRock Communications www.caprock.com Codima Technologies www.codimatech.com CrossTec Corp. www.crossteccorp.com Prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection. frontonasal prominence Networks www.prominencenet.com Teltronics, Inc. www.teltronics.com 25. PBXs CommuniGate Systems www.communigate.com FacetCorp www.facetcorp.com Nortel Networks www.nortelnetworks.com Teltronics, Inc. www.teltronics.com Vertical Communications www.vertical.com 26. PC-PBX Hardware Ai-Logix, Inc. www.audiocodes AudioCodes (NASDAQ: AUDC), is a leading manufacturer of VoIP (Voice Over IP) technologies and products. AudioCodes offers two main groups of products, the first is Enabling Technology Products. .com/blades 27. PC-PBX Software CommuniGate Systems www.communigate.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) COMPUTERS 38. Monitors/Accessories/Supplies FOQUEST www.foquest.com CONFERENCES AND EXPOSITIONS 43. Conferences and Expositions Alexander Resources www.AlexanderResources.com Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) www.tmcnet.com (See our enhanced listing in the alphabetical section.) CONFERENCING See teleconferencing. 44. Audio Conferencing See audioconferencing. Ai-Logix, Inc. www.audiocodes.com/blades Alcatel www.alcatel.com/enterprise/en/solutions/collaboration/index.html Ascendent Systems www.ascendentsystems.com Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead. International www.forum-com.com Teltronics, Inc. www.teltronics.com Virtuosity www.virtuosity.com 45. Video Conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. Alcatel www.alcatel.com/enterprise/en/solutions/collaboration/index.html OnviSource Inc www.onvisource.com 29. Routers ADTRAN, Inc. www.adtran.com Multi-Tech Systems, Inc. www.multitech.com 30. Soft Switch Castel, Inc. www.castel.com Compro Technologies Inc. www.comprotech.com FacetCorp www.facetcorp.com Pulse Voice Inc. www.pulsevoice.com Smart Network Solutions www.smartisvoip.com 31. VoIP Gateways Bandwidth.com www.bandwidth.com BASiX Automation Integrators, Inc. www.basixai.com Compro Technologies Inc. www.comprotech.com CPDI www.cpdi.com Multi-Tech Systems, Inc. www.multitech.com Smart Network Solutions www.smartisvoip.com VegaStream www.vegastream.com 32. Wireless Phone Systems Ascendent Systems www.ascendentsystems.com Samsung Business Communication Systems www.samsung.com/bcs CONSULTING Adjoined Consulting www.adjoined.com Alexander Resources www.AlexanderResources.com Amtech Marketing, Inc. www.amtechmarketing.com Blulntelligence www.bluintelligence.com BrandonWayne Group, LLC www.callcenterworkforce.com CallCenterJobs.com www.callcenterjobs.com Castle CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. www.acastle.com ClickFox www.clickfox.com Customer Relationship Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. www.metrics.net Envision www.envisioninc.com FOQUEST www.foquest.com Human Technologies Global, Inc. www.human-technologies.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Influent in·flu·ent adj. Flowing in or into. n. 1. An inflow, especially a tributary. 2. Ecology A nondominant organism in a community that exerts an important modifying effect. Inc. www.influentinc.com (See our enhanced listing in the alphabetical section.) Intelenet Global Services www.intelenetglobal.com Kathy Kathy is a feminine first name. It may refer to: In sports:
www.kathysiskenterprises.com KURANT DIRECT INC. 212-866-0770 Lauderbach Consulting Group www.lauderbachconsulting.com Money's Worth www.4yourmoneysworth.com Mr. Fantastic FANTASTIC Future Air Navigation and Traffic Avoidance Solution Through Integrated CNS , LLC www.stanbillue.com Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Phulcio Systems www.phulcio.com Sennheiser Communications www.sennheisercommunications.com Sikorski-Tuerpe & Associates www.laurasikorski.com SOFTEL Communications, Inc. www.softel.com Strategic Communication Systems www.strategicinc.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com zCONNEX GROUP www.zconnex.com CONTACT MANAGEMENT SOFTWARE Advanced Concepts, Inc. www.advanced-concepts.com AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Autotask Corporation www.autotask.com Avidian Technologies www.avidian.com Castle CRM www.acastle.com Comarch www.comarch.com Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Software Sciences www.inet-sciences.com Multima Corporation www.netkeeper.com Sage Software www.sagesoftware.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.ser.com Strategic Communication Systems www.strategicinc.com (See our enhanced listing in the alphabetical section.) TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com Vertical Communications www.vertical.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. 49. CTI Software Ai-Logix, Inc. www.audiocodes.com/blades BASiX Automation Integrators, Inc. www.basixai.com FacetCorp www.facetcorp.com Information Access Technology www.iat-cti.com (See our enhanced listing in the alphabetical section.) Samsung Business Communication Systems www.samsung.com/bcs SOFTEL Communications, Inc. www.softel.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com 50. CTI Testing Tools Empirix www.empirix.com CUSTOMER ANALYTICS SOFTWARE 811 MSi Software 2004 Inc. www.811msi.ca Accurate Always www.accuratealways.com Bluintelligence www.bluintelligence.com ClickFox www.clickfox.com etalk eTalk (formerly eTalk Daily) is a Canadian entertainment news show hosted by Ben Mulroney and Tanya Kim. It airs weekdays on CTV. Overview eTalk is for the most part less of a tabloid show compared to rivals like Entertainment Tonight Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) Genticity www.customer1.com (See our enhanced listing in the alphabetical section.) Infor www.infor.com/inforcrm Informiam www.informiam.com InMedia www.mobsurvey.com Narragansett Narragansett (năr'əgăn`sət), Native North Americans whose language belongs to the Algonquian branch of the Algonquian-Wakashan linguistic stock (see Native American languages). Technologies www.narragansett.ie NICE Systems www.nice.com Oncontact Software www.oncontact.com Teleformix, LLC www.teleformix.com (See our enhanced listing in the alphabetical section.) TelStrat www.telstrat.com Zoot Enterprises www.zootweb.com CUSTOMER RELATIONSHIP MANAGEMENT 52. CRM ASP Adjoined Consulting www.adjoined.com Autotask Corporation www.autotask.com Excell Agent Services www.excellsvcs.com Fused fuse 1 also fuze n. 1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end. 2. Solutions www.fusedsolutions.com NetOffice Corp. www.netoffice.com Soffront Software Inc www.soffront.com Tele Tech www.teletech.com 53. CRM Software Advanced Concepts, Inc. www.advanced-concepts.com Avidian Technologies www.avidian.com BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Elix E`lix´ v. t. 1. To extract. www.bceelix.com Castle CRM www.acastle.com Comarch www.comarch.com Contact Center Compliance www.dnc.com Data-Tel Info INFO Information INFO Information (logging abbreviation) INFO Inform(ed/ation) INFO Ionic Difluoroamino Oxidizer Solutions www.datatel-info.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Infor www.infor.com/inforcrm Internet Software Sciences www.inet-sciences.com Intervoice, Inc. www.intervoice.com Knova Software, Inc. www.knova.com Kubi Software www.kubisoftware.com Mirabase www.mirabase.com Multima Corporation www.netkeeper.com Next IT www.nextit.com Oncontact Software www.oncontact.com Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software www.onyx.com Phulcio Systems www.phulcio.com Relevant Communications Corporation www.relevantcommunications.com Sage Software www.sagesoftware.com SeeWhy www.seewhy.com Soffront Software Inc www.soffront.com Talisma Corp. www.talisma.com TechExcel, Inc. www.techexcel.com Teleformix, LLC www.teleformix.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com The Active Network, Inc. www.activegovernments.com Tigerpaw Software www.tigerpawsoftware.com Trivium Systems Inc. www.triviumsys.com VoiceObjects VoiceObjects is a company that produces VXML-based self-service phone portals which personalize each caller’s experience and provide mobile access that integrates voice recognition, touch-tone response, text and mobile web. , Inc. www.voiceobjects.com (See our enhanced listing in the alphabetical section.) DATABASE MANAGEMENT Contact Center Compliance www.dnc.com L & S TeleServices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. www.mostresponsive.com RAMS Group www.rams-group.com WisdomForce Technologies, Inc. www.wisdomforce.com DATABASE MARKETING infoUSA The creator of this article, or someone who has substantially contributed to it, may have a conflict of interest regarding its subject matter. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. www.license.infousa.com Narragansett Technologies www.narragansett.ie Onyx Software www.onyx.com Relevant Communications Corporation www.relevantcommunications.com SeeWhy www.seewhy.com DIALING EQUIPMENT 56. Auto-Dialers Alcatel www.alcatel.com/enterprise/en/solutions/collaboration/index.html OPC (1) (OpenGL Performance Characterization) A project group within GPC that manages OpenGL benchmarks. OPC endorses the Viewperf and GLperf benchmarks. Viewperf was created by IBM and OPC provides viewsets for it, which are combinations of tests using specific Marketing, Inc. www.opc-marketing.com (See our enhanced listing in the alphabetical section.) PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models. Inc. www.ets-pds.com Pulse Voice Inc. www.pulsevoice.com Stratasoft, Inc. www.stratasoft.com 57. Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Aspect Software www.aspect.com BCE Elix www.bceelix.com Castel, Inc. www.castel.com Data-Tel Info Solutions www.datatel-info.com Information Access Technology www.iat-cti.com (See our enhanced listing in the alphabetical section.) NetHertz.com, Inc. www.nethertz.com Noble Systems Corporation www.noblesys.com OPC Marketing, Inc. www.opc-marketing.com (See our enhanced listing in the alphabetical section.) PDS Inc. www.ets-pds.com SER Solutions, Inc. www.ser.com Stratasoft, Inc. www.stratasoft.com Strategic Communication Systems www.strategicinc.com (See our enhanced listing in the alphabetical section.) TouchStar Software www.touchstarsoftware.com 58. Preview Dialers An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. Information Access Technology www.iat-cti.com (See our enhanced listing in the alphabetical section.) PDS Inc. www.ets-pds.com Stratasoft, Inc. www.stratasoft.com DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES 59. Ad Agency Services Technology Marketing Corp, (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) TMONE www.tmone.com 61. Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. AnswerNet Network www.answernet.com PBD PBD - Programmer Brain Damage Worldwide Fulfillment Services www.pbd.com The Jay Group www.jaygroup.com 62. Fulfillment Software Comarch www.comarch.com Snowfly Performance Incentives www.snowfly.com 63. Lead Tracking Active TeleSource, Inc. www.theactivegroup.biz biz n. Informal Business. biz Noun Informal business Noun 1. Advanced Concepts, Inc. www.advanced-concepts.com 64. Mailing House Services Discount-Lists.com www.discount-lists.com PBD Worldwide Fulfillment Services www.pbd.com 66. Market Research Company Active TeleSource, Inc. www.theactivegroup.biz Advanced Data-Comm www.advanced-data.com Alexander Resources www.AlexanderResources.com L & S TeleServices www.mostresponsive.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com 68. Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Marketing Software e-Glue www.e-glue.com Narragansett Technologies www.narragansett.ie Relevant Communications Corporation www.relevantcommunications.com SeeWhy www.seewhy.com DIRECTORY SERVICES Excell Agent Services www.excellsvcs.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) SureFIND Telephone Data Products www.surefind.info DISASTER RECOVERY Adjoined Consulting www.adjoined.com ADTRAN, Inc. www.adtran.com Ascendent Systems www.ascendentsystems.com CapRock Communications www.caprock.com Forum Communications International www.forum-com.com E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. 72. E-mail ACD AVTEX www.avtex.com 73. E-mail Management Software Active + Software www.emill.net eGain Communications www.egain.com Engate Technology Corp. www.engate.com Infor www.infor.com/inforcrm Kubi Software www.kubisoftware.com Multima Corporation www.netkeeper.com Narragansett Technologies www.narragansett.ie Netinfinium Corp. www.netinfinium.com 74. E-mail Management ASP eGain Communications www.egain.com Netinfinium Corp. www.netinfinium.com ENTERPRISE RESOURCE PLANNING See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. SOFTWARE Sage Software www.sagesoftware.com FAX 77. Fax Application Software Active+ Software www.emill.net 79. Fax Broadcasting Products Active+ Software www.emill.net OPC Marketing, Inc. www.opc-marketing.com (See our enhanced listing in the alphabetical section.) Relevant Communications Corporation www.relevantcommunications.com 82. Fax Mail Active+ Software www.emill.net 84. Fax On-Demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front Active+ Software www.emill.net Compro Technologies Inc. www.comprotech.com FIELD SALES PRODUCTS Avidian Technologies www.avidian.com Marastar Communications www.marastar.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com FINANCIAL SERVICES The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. 87. Check And Credit Card Processing & Verification See verify. verification - The process of determining whether or not the products of a given phase in the life-cycle fulfil a set of established requirements. Givex Corporatioon www.givex.com Intelenet Global Services www.intelenetglobal.com Sage Software www.sagesoftware.com The Active Network, Inc. www.activegovernments.com 88. Corporate Financing 811MSi Software 2004 Inc. www.811msi.ca 89. Credit Card Merchant Accounts Givex Corporatioon www.givex.com Intelenet Global Services www.intelenetglobal.com 90. Prepaid pre·pay tr.v. pre·paid, pre·pay·ing, pre·pays To pay or pay for beforehand. pre·pay  ment n. Calling Cards
CPDI www.cpdi.com HANDSETS Plantronics Plantronics is a hardware company based in Santa Cruz, California, that specializes in lightweight headsets and is the market leader worldwide[1]. History www.plantronics.com (See our enhanced listing in the alphabetical section.) HEADSETS GN Netcom, Inc. www.gnnnetcom.com OPC Marketing, Inc. www.opc-marketing.com (See our enhanced listing in the alphabetical section.) Plantronics www.plantronics.com (See our enhanced listing in the alphabetical section.) Sennheiser Communications www.sennheisercommunications.com 93. Headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. Repair & Accessories GN Netcom, Inc. www.gnnnetcom.com Plantronics www.plantronics.com (See our enhanced listing in the alphabetical section.) HELP DESK/TECH SUPPORT 94. Help Desk ASP Citrix Online Citrix Online is a division of Citrix Systems, Inc. (Nasdaq: CTXS) that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar. (Citrix (Citrix Systems, Inc., Ft. Lauderdale, FL, www.citrix.com) The leader in access infrastructure solutions, which includes network access, single sign-on, VPN capabilities, presentation services, remote control and remote support applications. GoToAssist) www.gotoassist.com Fused Solutions www.fusedsolutions.com Soffront Software Inc www.soffront.com 95. Help Desk Software Accurate Always www.accuratealways.com Autotask Corporation www.autotask.com CrossTec Corp. www.crossteccorp.com InStranet, Inc. www.instranet.com Internet Software Sciences www.inet-sciences.com Kinetic kinetic /ki·net·ic/ (ki-net´ik) pertaining to or producing motion. ki·net·ic adj. Of, relating to, or produced by motion. kinetic pertaining to or producing motion. Data www.kineticdata.com Knova Software, Inc. www.knova.com Multima Corporation www.netkeeper.com Oncontact Software www.oncontact.com Phulcio Systems www.phulcio.com Soffront Software Inc www.soffront.com TechExcel, Inc. www.techexcel.com TelStrat www.telstrat.com Texas Digital Systems, Inc. www.txdigital.com HUMAN RESOURCES The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. 96. Employment Testing Employment testing is the practice of administering written, oral or other examinations as a means of determining the suitability or desirability of a job applicant. Background BrandonWayne Group, LLC www.callcenterworkforce.com CallCenter Jobs.com www.callcenterjobs.com Human Resource Management Center www.hrmc.com 97. Motivation Products & Services Human Technologies Global, Inc. www.human-technologies.com InMedia www.mobsurvey.com Kontakto www.kontaktos.net Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com Mr. Fantastic, LLC www.stanbillue.com Snowfly Performance Incentives www.snowfly.com 98. Recruiting Amtech Marketing, Inc. www.amtechmarketing.com BrandonWayne Group, LLC www.callcenterworkforce.com CallCenter Jobs.com www.callcenterjobs.com Human Resource Management Center www.hrmc.com Kathy Sisk Enterprises www.kathysiskenterprises.com Kontakto www.kontaktos.net Lauderbach Consulting Group www.lauderbachconsulting.com Money's Worth www.4yourmoneysworth.com PeopleScout www.peoplescout.com Staff Management www.staffmanagement.com Yakima Yakima, city, United States Yakima (yăk`əmô, –mə), city (1990 pop. 54,827), seat of Yakima co., S central Wash., on the Yakima River just below its confluence with the Naches; inc. 1886. County Development Association www.ycda.com 99. Temporary Help Associated Call Centers www.inboundacc.com BrandonWayne Group, LLC CallCenterJobs.com www.callcenterjobs.com PeopleScout www.peoplescout.com Staff Management www.staffmanagement.com INTERNET PRODUCTS & SERVICES 101. Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or CommuniGate Systems www.communigate.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com 102. Internet & WWW Marketing Svcs. Mirabase www.mirabase.com The Active Network, Inc. www.activegovernments.com 103. Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. Bandwidth.com www.bandwidth.com 104. Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Products/Svcs. BandTel for Flawless VoIP www.bandtel.com Bandwidth.com www.bandwidth.com CommuniGate Systems www.communigate.com Forum Communications International www.forum-com.com GN Netcom, Inc. www.gnnnetcom.com Multi-Tech Systems, Inc. www.multitech.com Prominence Networks www.prominencenet.com Smart Network Solutions www.smartisvoip.com Virtuosity www.virtuosity.com VoiceGenie Technologies www.voicegenie.com 105. Portals/Search Engines 411XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. www.411xml.com InStranet, Inc. www.instranet.com 106. Text Chat Software Citrix Online (Citrix GoToAssist) www.gotoassist.com Talisma Corp. www.talisma.com 107. Web Call Center Software AVTEX www.avtex.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section.) Genticity www.customer1.com (See our enhanced listing in the alphabetical section.) InMedia www.mobsurvey.com Internet Software Sciences www.inet-sciences.com Jacada www.jacada.com Knova Software, Inc. www.knova.com Next IT www.nextit.com Noble Systems Corporation www.noblesys.com Strategic Communication Systems www.strategicinc.com (See our enhanced listing in the alphabetical section.) Talisma Corp. www.talisma.com Telecorp Products, Inc. www.telecorpproducts.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) 109. Web Collaboration/Shared Browsing See browse. Citrix Online (Citrix GoToAssist) www.gotoassist.com eGain Communications www.egain.com Forum Communications International www.forum-com.com Teltronics, Inc. www.teltronics.com 110. Web Design/Hosting InMedia www.mobsurvey.com Netinfinium Corp. www.netinfinium.com PBD Worldwide Fulfillment Services www.pbd.com The Jay Group www.jaygroup.com 111. Web Self-Service Solutions eGain Communications www.egain.com Fused Solutions www.fusedsolutions.com Genticity www.customer1.com (See our enhanced listing in the alphabetical section.) Human Resource Management Center www.hrmc.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Internet Software Sciences www.inet-sciences.com Jacada www.jacada.com Knova Software, Inc. www.knova.com Multima Corporation www.netkeeper.com Netinfinium Corp. www.netinfinium.com Next IT www.nextit.com Talisma Corp. www.talisma.com INTERPRETER A high-level programming language translator that translates and runs the program at the same time. It translates one program statement into machine language, executes it, and then proceeds to the next statement. SERVICES Teleperformance-Mexico www.teleperformanceinter.com TeleTech www.teletech.com ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. HARDWARE/SOFTWARE Castel, Inc. www.castel.com Multi-Tech Systems, Inc. www.multitech.com KNOWLEDGE MANAGEMENT SOFTWARE 811MSi Software 2004 Inc. www.811msi.ca e-Glue www.e-glue.com eGain Communications www.egain.com etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com InStranet, Inc. www.instranet.com Knova Software, Inc. www.knova.com Kubi Software www.kubisoftware.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) The Active Network, Inc. www.activegovernments.com LAN-BASED TELEPHONY Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. BandTel for Flawless VoIP www.bandtel.com Dirigosoft Corporation www.dirigosoft.com (See our enhanced listing in the alphabetical section.) FacetCorp www.facetcorp.com Multi-Tech Systems, Inc. www.multitech.com LEAST-COST ROUTING SYSTEMS BandTel for Flawless VoIP www.bandtel.com Comarch www.comarch.com Compro Technologies Inc. www.comprotech.com Pulse Voice Inc. www.pulsevoice.com LIST PRODUCTS/SERVICES 117. Database Marketing/Services Discount-Lists.com www.discount-lists.com PBD Worldwide Fulfillment Services www.pbd.com SureFIND Telephone Data Products www.surefind.info TeleCall S.A.C a.c., adv the abbreviation for ante cibum, a Latin phrase meaning “before eating.” . +51 1 4443040 x213 118. Direct Mail Lists 411 XML www.411xml.com Call Center Consultants 781-740-2772 Discount-Lists.com www.discount-lists.com L & S TeleServices www.mostresponsive.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) 119. List Management Software Call Center Consultants 781-740-2772 Codima Technologies www.codimatech.com Contact Center Compliance www.dnc.com Mirabase www.mirabase.com Narragansett Technologies www.narragansett.ie 120. Online Databases 411XML www.411xml.com The Active Network, Inc. www.activegovernments.com 121. Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. Calling Lists 411 XML www.411xml.com Call Center Consultants 781-740-2772 Discount-Lists.com www.discount-lists.com SureFIND Telephone Data Products www.surefind.info TeleCall S.A.C. +51 1 4443040 x213 TMONE www.tmone.com 122. Telephone Number Look-Up Services 411 XML www.411xml.com SureFIND Telephone Data Products www.surefind.info TARGUSinfo www.targusinfo.com LOGGING & MONITORING Accurate Always www.accuratealways.com Ai-Logix, Inc. www.audiocodes.com/blades BCE Elix www.bceelix.com Data-Tel Info Solutions www.datatel-info.com Empirix www.empirix.com Envision www.envisioninc.com etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) HigherGround Inc. www.highergroundinc.com NICE Systems www.nice.com OnviSource Inc www.onvisource.com TelStrat www.telstrat.com Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
External links
www.verint.com (See our enhanced listing in the alphabetical section.) VLR (Visitor Location Register) A database in a cellular system that contains all the subscribers who are currently visiting within this service area. See HLR. Communications www.vlrcommunications.com VoiceLog www.voicelog.com VoiceStamps.com www.voicestamps.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) LONG-DISTANCE long-dis·tance adj. 1. Covering a long distance: a long-distance runner; operating under long-distance supervision. 2. 124. Common Carrier Genesis Telemanagement Management of an organization's telephone and telecommunications systems, which includes maintaining and ordering new equipment and monitoring expenses for usage. , Inc. www.gen-tm.com NetHertz.com, Inc. www.nethertz.com 125. Directory Assistance Genesis Telemanagement, Inc. www.gen-tm.com 126. Long-Distance Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. Genesis Telemanagement, Inc. www.gen-tm.com NetHertz.com, Inc. www.nethertz.com 127. Toll-Free (800/888) Genesis Telemanagement, Inc. www.gen-tm.com NetOffice Corp. www.netoffice.com OFFICE ERGONOMICS/FURNITURE Interior Concepts www.interiorconcepts.com Sikorski-Tuerpe & Associates www.laurasikorski.com OUTSOURCING/TELESERVICES AGENCIES 130. Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices Active TeleSource, Inc. www.theactivegroup.biz Advanced Data-Comm www.advan ced-data.com AnswerNet Network www.answernet.com Associated Call Centers www.inboundacc.com BrandonWayne Group, LLC www.callcenterworkforce.com Callzilla, LLC www.callzilla.net Catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. Retail Marketing Int'l, Inc. (CRMI CRMI Certified Residential Mold Inspector CRMI Caribbean Risk Management Initiative (United Nations) CRMI Crew Resource Management Instructor (Civil Aviation Authority; UK) CRMI Committed Rate Measurement Interval ) www.crmi.cc Connection, The www.the-connection.com Excell Agent Services www.excellsvcs.com Fused Solutions www.fusedsolutions.com GC Services www.gcserv.com Global Telesourcing, LLC www.globaltelesourcing.com ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. Group, Inc. www.ictgroup.com Influent Inc. www.influentinc.com (See our enhanced listing in the alphabetical section.) InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Intelenet Global Services www.intelenetglobal.com Invest In Guatemala Guatemala, city, Guatemala Guatemala, city (1994 est. pop. 823,301), S central Guatemala, capital of the republic. Its full name is La Nueva Guatemala de la Asunción. In a broad, fertile, highland valley, c. www.investinguatemala.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. (See our enhanced listing in the alphabetical section.) L & S TeleServices www.mostresponsive.com NomKa Call Centers www.nomka.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com PBD Worldwide Fulfillment Services www.pbd.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions, Inc. www.synergysolutionsinc.com Tel-Assist www.telassist.com Telacquire Marketing Group Inc. www.telacquire.com TeleCall S.A.C. +51 1 4443040 x213 Teleperformance-Mexico www.teleperformanceinter.com Telespectrum FX www.trgcustomersolutions.com The Jay Group www.jaygroup.com TMONE www.tmone.com TRG TRG Training Group TRG The Resource Group TRG Technical Resource Group TRG Technical Review Group TRG Technology Research Group TRG Tory Reform Group TRG Tactical Reconnaissance Group TRG Training received (on overtime forms) Customer Solutions www.trgcustomersolutions.com VXI (VME EXtensions for Instrumentation) A peripheral bus specialized for data acquisition and real time control systems. Introduced in 1987, VXI uses all Eurocard form factors and adds trigger lines, a local bus and other functions suited for measurement applications. www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Working Solutions www.workingsol.com zCONNEX GROUP www.zconnex.com 131. Interactive 800/900 Service Associated Call Centers www.inboundacc.com Callzilla, LLC www.callzilla.net InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Intelemedia Communications, Inc. www.intelemedia.com NomKa Call Centers www.nomka.com Telacquire Marketing Group Inc. www.telacquire.com Telespectrum FX www.trgcustomersolutions.com TRG Customer Solutions www.trgcustomersolutions.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Working Solutions www.workingsol.com zCONNEX GROUP www.zconnex.com 132. Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Teleservices AnswerNet Network www.answernet.com Callzilla, LLC www.callzilla.net Connection, The www.the-connection.com Excell Agent Services www.excellsvcs.com GC Services www.gcserv.com Global Telesourcing, LLC www.globaltelesourcing.com ICT Group, Inc. www.ictgroup.com Influent Inc. www.influentinc.com (See our enhanced listing in the alphabetical section.) InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Invest In Guatemala www.investinguatemala.org (See our enhanced listing in the alphabetical section.) NomKa Call Centers www.nomka.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com TeleCall S.A.C. +51 1 4443040 x213 Teleperformance-Mexico www.teleperformanceinter.com Telespectrum FX www.trgcustomersolutions.com VXI www.vxiusa.com 133. Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" Teleservices Active TeleSource, Inc. www.theactivegroup.biz Advanced Data-Comm www.advanced-data.com AnswerNet Network www.answernet.com Callzilla, LLC www.callzilla.net Catalog Retail Marketing Int'l, Inc. (CRMI) www.crmi.cc Connection, The www.the-connection.com GC Services www.gcserv.com Global Telesourcing, LLC www.globaltelesourcing.com ICT Group, Inc. www.ictgroup.com Influent Inc. www.influentinc.com (See our enhanced listing in the alphabetical section.) InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Invest In Guatemala www.investinguatemala.org (See our enhanced listing in the alphabetical section.) Kathy Sisk Enterprises www.kathysiskenterprises.com L & S TeleServices www.mostresponsive.com NetHertz.com, Inc. www.nethertz.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com TeleCall S.A.C. +51 1 4443040 x213 Teleperformance-Mexico www.teleperformanceinter.com Telespectrum FX www.trgcustomersolutions.com TMONE www.tmone.com TRG Customer Solutions www.trgcustomersolutions.com VoiceStamps.com www.voicestamps.com VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Working Solutions www.workingsol.com zCONNEX GROUP www.zconnex.com 134. Third-Party Verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. Services Active TeleSource, Inc. www.theactivegroup.biz Advanced Data-Comm www.advanced-data.com AnswerNet Network www.answernet.com Associated Call Centers www.inboundacc.com Connection, The www.the-connection.com Excell Agent Services www.excellsvcs.com GC Services www.gcserv.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Intelemedia Communications, Inc. www.intelemedia.com Intelenet Global Services www.intelenetglobal.com NomKa Call Centers www.nomka.com Outsourcing International LLC www.outsourcingintl.com Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com VoiceLog www.voicelog.com VoiceStamps.com www.voicestamps.com 135. Web-based Outsourcing Services Associated Call Centers www.inboundacc.com Catalog Retail Marketing Int'l, Inc. (CRMI) www.crmi.cc Connection, The www.the-connection.com ICT Group, Inc. www.ictgroup.com Influent Inc. www.influentinc.com (See our enhanced listing in the alphabetical section.) Invest In Guatemala www.investinguatemala.org (See our enhanced listing in the alphabetical section.) NomKa Call Centers www.nomka.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Tel-Assist www.telassist.com VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) PERFORMANCE ANALYTICS 811MSi Software 2004 Inc. www.811msi.ca Aspect Software www.aspect.com Blulntelligence www.bluintelligence.com Centergistic Solutions www.centergistic.com Cerebit www.cerebit.com Codima Technologies www.codimatech.com e-Glue www.e-glue.com Empirix www.empirix.com etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) HigherGround Inc. www.highergroundinc.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com NICE Systems www.nice.com Prominence Networks www.prominencenet.com SeeWhy www.seewhy.com Snowfly Performance Incentives www.snowfly.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Telecorp Products, Inc. www.telecorpproducts.com Teleformix, LLC www.teleformix.com (See our enhanced listing in the alphabetical section.) TeleTech www.teletech.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com WisdomForce Technologies, Inc. www.wisdomforce.com POWER PROTECTION 138. UPS (Unint. Power Supply) Cummins This article is about the diesel engine manufacturer. For other uses, see Cummins (disambiguation). Cummins Inc. (NYSE: CMI) is a maker of diesel and natural gas engines whose corporate headquarters is located in Columbus, Indiana. Power Generation www.cumminspower.com PREMIUMS/INCENTIVES Snowfly Performance Incentives www.snowfly.com The Jay Group www.jaygroup.com REMOTE ACCESS/CAPABILITIES Citrix Online (Citrix GoToAssist) www.gotoassist.com CrossTec Corp. www.crossteccorp.com Ingate Systems Ingate Systems AB is a company producing a number of firewall products, specializing on support for the SIP Protocol. The company was founded by Cendio Systems, a Swedish Linux-company and Intertex, a modem manufacturer. www.ingate ingate, n See sprue. .com Spectrum Corp. www.specorp.com TelStrat www.telstrat.com VXI www.vxiusa.com SALES FORCE AUTOMATION Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. Advanced Concepts, Inc. www.advanced-concepts.com Autotask Corporation www.autotask.com Avidian Technologies www.avidian.com BluIntelligence www.bluintelligence.com Castle CRM www.acastle.com Infor www.infor.com/inforcrm Jacada www.jacada.com Kubi Software www.kubisoftware.com Mirabase www.mirabase.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com Relevant Communications Corporation www.relevantcommunications.com Sage Software www.sagesoftware.com Soffront Software Inc www.soffront.com TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com SCRIPTING SERVICES/SOFTWARE CrossTec Corp. www.crossteccorp.com Kathy Sisk Enterprises www.kathysiskenterprises.com KURANT DIRECT INC. 212-866-0770 OPC Marketing, Inc. www.opc-marketing.com (See our enhanced listing in the alphabetical section.) Phulcio Systems www.phulcio.com TouchStar Software www.touchstarsoftware.com SECURITY ADTRAN, Inc. www.adtran.com Cerebit www.cerebit.com Engate Technology Corp. www.engate.com FOQUEST www.foquest.com Ingate Systems www.ingate.com WisdomForce Technologies, Inc. www.wisdomforce.com SITE SELECTION/ECONOMIC DEVELOPMENT CallCenterJobs.com www.callcenterjobs.com Overseas Service Solutions www.overseasservicesolutions.com Szatan and Assoc. www.szatanassociates.com Yakima County Development Association www.ycda.com SIMULTANEOUS VOICE/DATA Castel, Inc. www.castel.com Prominence Networks www.prominencenet.com SPEECH- & VOICE-TO-TEXT RECOGNITION ICT Group, Inc. www.ictgroup.com Intervoice, Inc. www.intervoice.com LumenVox LLC www.lumenvox.com NICE Systems www.nice.com TARGUSinfo www.targusinfo.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) VoiceObjects, Inc. www.voiceobjects.com (See our enhanced listing in the alphabetical section.) VoxMedia Consulting, Inc. www.voxmediaconsulting.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Working Solutions www.workingsol.com STANDARDS ORGANIZATIONS A standards organization, also sometimes referred to as a standards body, a standards development organization or SDO (depending on what is being referenced), is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, Amtech Marketing, Inc. www.amtechmarketing.com National Quality Assurance, USA www.nqa-usa.com SYSTEMS INTEGRATION Adjoined Consulting www.adjoined.com CapRock Communications www.caprock.com Castle CRM www.acastle.com Centergistic Solutions www.centergistic.com FOQUEST www.foquest.com Givex Corporatioon www.givex.com Jacada www.jacada.com PDS Inc. www.ets-pds.com SOFTEL Communications, Inc. www.softel.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) WisdomForce Technologies, Inc. www.wisdomforce.com TELEMARKETING SOFTWARE Advanced Concepts, Inc. www.advanced-concepts.com AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Contact Center Compliance www.dnc.com Data-Tel Info Solutions www.datatel-info.com e-Glue www.e-glue.com PDS Inc. www.ets-pds.com SER Solutions, Inc. www.ser.com TouchStar Software www.touchstarsoftware.com TELEPHONE MONITORING SERVICES The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. 811MSi Software 2004 Inc. www.811msi.ca Codima Technologies www.codimatech.com HigherGround Inc. www.highergroundinc.com SeeWhy www.seewhy.com TouchStar Software www.touchstarsoftware.com VoiceLog www.voicelog.com TESTING PRODUCTS/SERVICES Empirix www.empirix.com National Technical Systems www.ntscorp.com PacketStorm Communications www.packetstorm.com TechExcel, Inc. www.techexcel.com Vocal Laboratories Inc. www.vocalabs.com TOLL-FRAUD DETECTION CPDI www.cpdi.com TARGUSinfo www.targusinfo.com Trivium Systems Inc. www.triviumsys.com TRAINING 154. Audio Cassettes A 1/8" inch, analog audio tape format that has been widely used for music distribution and home recording. Although the same size housing is used, the tape thickness and length determine the recording time. Cassettes holding from 15 minutes to 60 minutes per side have been manufactured. 12 Step Productions www.kathysiskenterprises.com Mr. Fantastic, LLC www.stanbillue.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) 155. Books/Workbooks 12 Step Productions www.kathysiskenterprises.com Human Technologies Global, Inc. www.human-technologies.com Lauderbach Consulting Group www.lauderbachconsulting.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com 156. Interactive/Computer Training 12 Step Productions www.kathysiskenterprises.com Alexander Resources www.AlexanderResources.com Amtech Marketing, Inc. www.amtechmarketing.com Enteractive Distribution Co. www.enteractive.com Envision www.envisioninc.com Human Technologies Global, Inc. www.human-technologies.com InStranet, Inc. www.instranet.com Marastar Communications www.marastar.com The Call Center School www.thecallcenterschool.com 157. TSR/Management Training Svcs. 12 Step Productions www.kathysiskenterprises.com Amtech Marketing, Inc. www.amtechmarketing.com Human Technologies Global, Inc. www.human-technologies.com Kathy Sisk Enterprises www.kathysiskenterprises.com KURANT DIRECT INC. 212-866-0770 Lauderbach Consulting Group www.lauderbachconsulting.com Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com Mr. Fantastic, LLC www.stanbillue.com Teleformix, LLC www.teleformix.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com 158. Video Training 12 Step Productions www.kathysiskenterprises.com Mr. Fantastic, LLC www.stanbillue.com UNIFIED MESSAGING Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. Active Voice, LLC www.activevoice.com Alcatel www.alcatel.com/enterprise/en/solutions/collaboration/index.html Ascendent Systems www.ascendentsystems.com AVTEX www.avtex.com Netinfinium Corp. www.netinfinium.com NetOffice Corp. www.netoffice.com OnviSource Inc www.onvisource.com Vertical Communications www.vertical.com Virtuosity www.virtuosity.com VOICE MESSAGING Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. PRODUCTS 160. Integrated Voice Messaging Active Voice, LLC www.activevoice.com CPDI www.cpdi.com Intervoice, Inc. www.intervoice.com OnviSource Inc www.onvisource.com Samsung Business Communication Systems www.samsung.com/bcs VoiceObjects, Inc. www.voiceobjects.com (See our enhanced listing in the alphabetical section.) zCONNEX GROUP www.zconnex.com 161. Voice Mail Active Voice, LLC www.activevoice.com Toshiba America Information Systems, Telecom Systems Division www.telecom.toshiba.com (See our enhanced listing in the alphabetical section.) VOICE PRODUCTS 163. Voice Application Software Active Voice, LLC www.activevoice.com CPDI www.cpdi.com LumenVox LLC www.lumenvox.com Teleformix, LLC www.teleformix.com (See our enhanced listing in the alphabetical section.) VoiceGenie Technologies www.voicegenie.com VoiceObjects, Inc. www.voiceobjects.com (See our enhanced listing in the alphabetical section.) 165. Voice Hardware Ai-Logix, Inc. www.audiocodes.com/blades 166. IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Products Aspect Software www.aspect.com BASiX Automation Integrators, Inc. www.basixai.com BCE Elix www.bceelix.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section.) Data-Tel Info Solutions www.datatel-info.com Human Resource Management Center www.hrmc.com Information Access Technology www.iat-cti.com (See our enhanced listing in the alphabetical section.) Intelemedia Communications, Inc. www.intelemedia.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Intervoice, Inc. www.intervoice.com Noble Systems Corporation www.noblesys.com Nortel Networks www.nortelnetworks.com Pulse Voice Inc. www.pulsevoice.com SOFTEL Communications, Inc. www.softel.com TARGUSinfo www.targusinfo.com Vertical Communications www.vertical.com VoiceGenie Technologies www.voicegenie.com VoiceLog www.voicelog.com VoiceObjects, Inc. www.voiceobjects.com (See our enhanced listing in the alphabetical section.) VoxMedia Consulting, Inc. www.voxmediaconsulting.com 167. Text-to-Speech Converting text into voice output using speech synthesis techniques. Although initially used by the blind to listen to written material, it is now used extensively to convey financial data, e-mail messages and other information via telephone for everyone. Conversion Active Voice, LLC www.activevoice.com BASiX Automation Integrators, Inc. www.basixai.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com 168. Voice Tool Kits LumenVox LLC www.lumenvox.com VoiceGenie Technologies www.voicegenie.com 170. Voice Recognition Intervoice, Inc. www.intervoice.com LumenVox LLC www.lumenvox.com Nortel Networks www.nortelnetworks.com SER Solutions, Inc. www.ser.com SOFTEL Communications, Inc. www.softel.com VoiceGenie Technologies www.voicegenie.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com WORKFORCE MANAGEMENT Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. SOFTWARE Aspect Software www.aspect.com Autotask Corporation www.autotask.com BCE Elix www.bceelix.com CrossTec Corp. www.crossteccorp.com Envision www.envisioninc.com Human Resource Management Center www.hrmc.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com Left Bank Solutions, Inc. www.leftbanksolutions.com Snowfly Performance Incentives www.snowfly.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com Tigerpaw Software www.tigerpawsoftware.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) COMPLIANCE TECHNOLOGIES & SOLUTIONS Accurate Always www.accuratealways.com Cerebit www.cerebit.com Contact Center Compliance www.dnc.com etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) NICE Systems www.nice.com Noble Systems Corporation www.noblesys.com PacketStorm Communications www.packetstorm.com Phulcio Systems www.phulcio.com TouchStar Software www.touchstarsoftware.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) OTHER Adjoined Consulting www.adjoined.com Outsourcing, Technology Integration, SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. , CVM, Research Services, ERM (Enterprise Relationship Management) An umbrella term with many shades of meaning over the years. It may refer to the management of information from any or all of an organization's customers, suppliers, business partners and employees. , BI, EA ADTRAN, Inc. www.adtran.com Managed Ethernet Switches A device that connects clients and servers to each other in an Ethernet network. See switched Ethernet. Advanced Data-Comm www.advanced-data.com Inbound/Outbound/CRM BandTel for Flawless VoIP www.bandtel.com VoIP PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. Flawless Connections Worldwide Call Center Consultants 781-740-2772 Call Center Prospect Lists CapRock Communications www.caprock.com Satellite Communications Catalog Retail Marketing Int'l, Inc. (CRMI) www.crmi.cc Specialize spe·cial·ize v. 1. To limit one's profession to a particular specialty or subject area for study, research, or treatment. 2. To adapt to a particular function or environment. in serving Catalog/Retail and Gov. Tourism applications Centergistic Solutions www.centergistic.com Display systems Cerebit www.cerebit.com Fraud/Identity Theft Prevention Citrix Online (Citrix GoToAssist) www.gotoassist.com Hosted Remote Support Solution CosmoCom www.cosmocom.com Unified IP Contact Center Technology (See our enhanced listing in the alphabetical section) Customer Relationship Metrics www.metrics.net External Quality Monitoring e-Glue www.e-glue.com Performance support Echo by BenchmarkPortal www.echoinformation.com Customer Satisfaction Solution Engate Technology Corp. www.engate.com Email Security, Anti Spam, Anti Virus, Anti-Spyware See spyware blocker. Envision www.envisioninc.com Business Intelligence FOQUEST www.foquest.com Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. and Data Security Forum Communications International www.forum-com.com Emergency Conferencing/Converged Conferencing Fused Solutions www.fusedsolutions.com Hosted & Enterprise CRM/Knowledgebase Management software Genesis Telemanagement, Inc. www.gen-tm.com Offsite Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Management Genticity www.customer1.com CRM for the Call Center (See our enhanced listing in the alphabetical section) Givex Corporatioon www.givex.com Gift Cards, Loyalty Cards, Stored Value, Coupons COUPONS. Those parts of a commercial instrument which are. to be cut, and which are evidence of something connected with the contract mentioned in the instrument. They are generally attached to certificates of loan, where the interest is payable at particular periods, and, when the , Payment Systems HigherGround Inc. www.highergroundinc.com Liability Recording, Agent Evaluation Infor www.infor.com/inforcrm Call Center Informiam www.informiam.com Proactive Contact Center Management Ingate Systems www.ingate.com SIP-capable Firewalls and SIParators, NAT traversal Passing through network address translation (NAT) to reach a user. NAT hides private IP addresses from the public Internet; however, voice over IP (VoIP) and videoconferencing calls that originate from outside the network must locate the user's IP address. See STUN, UPnP and NAT. , SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. Trunking See port aggregation. InMedia www.mobsurvey.com Survey Software Intelemedia Communications, Inc. www.intelemedia.com Hosted Contact Center Interactive.com www.interactive.com E-mail marketing Email marketing is a form of direct marketing which uses electronic mail as a means of communicating commercial or fundraising messages to an audience. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. solution (See our enhanced listing in the alphabetical section) Interior Concepts www.interiorconcepts.com Furniture/Site Design Kontakto www.kontaktos.net Multilingual Contact Center Services Kubi Software www.kubisoftware.com Sales Effectiveness KURANT DIRECT INC. 212-866-0770 Audits, Performance Improvement, Outsourcing Management Mercom Systems, Inc. www.mercom.com Enterprise Recording Solutions Mirabase www.mirabase.com Latin Lat·in n. 1. a. The Indo-European language of the ancient Latins and Romans and the most important cultural language of western Europe until the end of the 17th century. b. American Spanish American Spanish n. The Spanish language as used in the Western Hemisphere. Adword Campaign Designers Money's Worth www.4yourmoneysworth.com Interim Management NetHertz.com, Inc. www.nethertz.com ASP Solution Services Onyx Software www.onyx.com Business process management software pbxnsip Inc. www.pbxnsip.com Voice Recording Raritan Raritan, river, 85 mi (137 km) long, rising in N central N.J., and flowing generally SE to Raritan Bay, an arm of Lower New York Bay, at Perth Amboy. Through pumping the Raritan supplies water to the Spruce Run and Round Valley reservoirs. 732-764-8886 x1375 Server Managment Solutions Sikorski-Tuerpe & Associates www.laurasikorski.com Call Center Operations Analysis Smart Network Solutions www.smartisvoip.com Integration of projects in IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. Spanlink Communications www.spanlink.com Quality Management Software (See our enhanced listing in the alphabetical section) Spectrum Corp. www.specorp.com Wallboards, IP Wallboards Spoken Communications www.spoken.com Agent-Assisted IVR TARGUSinfo www.targusinfo.com Real-time Inbound Call Center Services Tel-Assist www.telassist.com 1st level Help Desk Service, Email Response Telecorp Products, Inc. www.telecorpproducts.com Quality Monitoring, Real-time Recording Teleperformance-Mexico www.teleperformanceinter.com Customer Services/Tech Support. TeleTech www.teletech.com Customer Relationship Management and Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in Tigerpaw Software www.tigerpawsoftware.com Professional Service Automation (PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. ) Software TMONE www.tmone.com Customer Acquisition & Lead Generation Toshiba America Information Systems, Telecom Systems Division www.telecom.toshiba.com Video Comm See comms. , Unified messaging, IP Phones, VoIP, digital phones, wireless phones (See our enhanced listing in the alphabetical section) Trivium Systems Inc. www.triviumsys.com Call recording Verint Systems www.verint.com Call Recording Solutions (See our enhanced listing in the alphabetical section.) Virtuosity www.virtuosity.com Electronic Telephone Virtual Assistants Vocal Laboratories Inc. www.vocalabs.com Usability testing Usability testing is a means for measuring how well people can use some human-made object (such as a web page, a computer interface, a document, or a device) for its intended purpose, i.e. usability testing measures the usability of the object. of phone based inbound customer service VoiceLog www.voicelog.com Call Recording Solutions WisdomForce Technologies, Inc. www.wisdomforce.com Data Integration Witness Systems www.witness.com Workforce Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , IP recording, e-Learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. (See our enhanced listing in the alphabetical section) Working Solutions www.workingsol.com Real time voice and speech transcription transcription /trans·crip·tion/ (-krip´shun) the synthesis of RNA using a DNA template catalyzed by RNA polymerase; the base sequences of the RNA and DNA are complementary. tran·scrip·tion n. Zoot Enterprises www.zootweb.com Credit Decisioning and Loan Origination The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. Solutions |
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