Product/services listings.ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. PRODUCTS 1. Auto Attendants The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. Amcom Software, Inc. www.amcomsoft.com HighBridge Highbridge may mean:
www.high-bridge.com LumenVox LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.lumenvox.com Parlance Parlance - A concurrent language. ["Parallel Processing Structures: Languages, Schedules, and Performance Results", P.F. Reynolds, PhD Thesis, UT Austin 1979]. Corp. www.nameconnector.com pbxnsip Inc. www.pbxnsip.com Pronexus Inc. www.pronexus.com Speechvantage www.speechvantage.com Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. www.vodavi.com 2. Call Diverters HighBridge Communications www.high-bridge.com 4. Digital Announcers (ACD) Windows to Technology Ltd www.win2tech.com 5. Message Boards Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Symon Communications, Inc. www.symon.com Telecorp Products, Inc. www.telecorpproducts.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Trans-Lux Trans-Lux is a major manufacturer of real-time displays, and became known for their stock market tickers. Their range included mechanical ones that appeared electronic by using yellow dots and a black background to give the illusion of green electronically-generated green lettering Corp. www.trans-lux.com 7. ACD Software AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software www.amcat.com (See our enhanced listing in the alphabetical section.) Aspect Software www.aspect.com (See our enhanced listing in the alphabetical section.) AVTEX www.avtex.com C3Gateways Services Inc. www.contactip.com Cincom Systems (Cincom Systems, Inc., Cincinnati, OH, www.cincom.com) One of the largest and most experienced software companies in the world. Founded in 1968 by Thomas Nies, who has the distinction of being the longest-serving company chief in the industry, Cincom sells manufacturing, financial and www.cincom Cincom Systems is a privately held, multinational, computer technology corporation founded in 1968 by Thomas M. Nies|., Tom Richley and Claude Bogardus. Cincom manufactures enterprise software, and provides information technology (IT) hosting services. .com/synchrony Cintech www.cintechllc.com EADS EADS European Aeronautic Defence and Space Company N.V. EADS Expeditionary Air Defense System (USMC) EADS Extended Air Defense Systems EADS Environmental Assessment Data System EADS Echelons Above Division Study Telecom www.eadstelecom-na.com EagleIP.com www.eagleip.com HighBridge Communications www.high-bridge.com Inter-Tel, Inc. www.inter-tel.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) Noble Systems Corporation www.noblesys.com Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony www.nortelnetworks.com Nuasis www.nuasis.com pbxnsip Inc. www.pbxnsip.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Strategic Contact Solutions, Inc. www.strategicinc.com (See our enhanced listing in the alphabetical section.) Telecorp Products, Inc. www.telecorpproducts.com (See our enhanced listing in the alphabetical section.) Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. @Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section.) ASSOCIATIONS Customer Care Institute www.customercare.com Society of Workforce Planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce Professionals (SWPP SWPP Storm Water Pollution Prevention Plan SWPP Society of Wedding & Portrait Photographers SWPP Southwest Power Pool (Little Rock, AR) SWPP Source Water Petition Program (EPA) ) www.swpp.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. BILLING DataLinx www.datalinx.net DCA (1) (Document Content Architecture) IBM file formats for text documents. DCA/RFT (Revisable-Form Text) is the primary format and can be edited. DCA/FFT (Final-Form Text) has been formatted for a particular output device and cannot be changed. Services www.dcaservices.com NetSuite This article has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. www.netsuite.com PC Telecom Corp. www.pctelecom.com CALL ACCOUNTING BtoBVertical.com www.btobvertical.com Centergistic Solutions www.centergistic.com EADS Telecom www.eadstelecom-na.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) NetOffice Corp. www.netoffice.com PC Telecom Corp. www.pctelecom.com CALL CENTER DESIGN/FACILITIES MANAGEMENT Akibia www.akibia.com Amtech Marketing, Inc. www.amtechmarketing.com BenchmarkPortal, Inc. www.benchmarkportal.com c@rdtech www.cartagenia.it Customer Care Institute www.customercare.com Excell Agent Services www.excellagent.com Lauderbach Consulting Group www.lauderbachconsulting.com PC Telecom Corp. www.pctelecom.com PC Telecom Global www.pctelecomglobal.com Sennheiser Sennheiser electronic GmbH & Co. KG is a private German company that makes microphones, headphones, telephony accessories, and avionics headsets for consumer, professional, and business applications. Communications www.sennheisercommunications.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com The Taylor Taylor, city (1990 pop. 70,811), Wayne co., SE Mich., a suburb of Detroit adjacent to Dearborn; founded 1847 as a township, inc. as a city 1968. A small rural village until World War II, it developed significantly in the second half of the 20th cent. Reach Group, Inc. www.thetaylorreachgroup.com CALL CENTER SIMULATION/TESTING SOFTWARE ClickFox www.clickfox.com Empirix www.empirix.com Excell Agent Services www.excellagent.com PC Telecom Corp. www.pctelecom.com Vocal Laboratories Inc. www.vocalabs.com COLLECTION AGENCIES Centergistic Solutions www.centergistic.com ICICI ICICI Industrial Credit and Investment Corporation of India OneSource www.icicionesource.com Intelenet Global Services www.intelenetglobal.com MsourcE Corp. www.mphasis MphasiS (previously MphasiS BFL Ltd) is an information technology and business process outsourcing company based in Bangalore, India. MphasiS Limited (then, MphasiS BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company MphasiS Corporation .com NCO Group NCO Group, Inc. (formerly North Collections Organization, Inc.) is a solutions provider specializing in managing customer service, outsourcing and accounts receivable for its clients. , Inc www.ncogroup.com COMMUNICATIONS SYSTEMS 19. Communications ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). DigitalTalk www.pcfonica.com Information Access Technology www.iat-cti.com NetOffice Corp. www.netoffice.com 20. IP-PBX AccessLine Communications www.accessline.com Alltel ALLTEL Corporation (NYSE: AT) is an American telecommunications company with headquarters in Little Rock, Arkansas. Alltel provides wireless services to residential and business customers in 35 states. CPI (1) (Characters Per Inch) The measurement of the density of characters per inch on tape or paper. A printer's CPI button switches character pitch. (2) (Counts Per I www.alltelcpi.com AltiGen Communications www.altigen.com AVTEX www.avtex.com Bandwidth.com Bandwidth.com is an Internet-based company that provides Internet and telephone service primarily to business and government users. Currently providing automated real-time pricing and procurement of business class Internet connectivity through various carriers, it also offers www.bandwidth.com c@rdtech www.cartagenia.it CapRock For the region near Texas, see Caprock, Texas. Caprock is a geological term for a harder or more resistant rock type overlying a weaker or less resistant rock type. Common types of caprock are sandstone and ultramafic rock types. Communications www.caprock.com DigitalTalk www.pcfonica.com EADS Telecom www.eadstelecom-na.com GBH GBH (in Britain and South Africa) grievous bodily harm Communications www.gbh.com Inter-Tel, Inc. www.inter-tel.com Nortel Networks www.nortelnetworks.com pbxnsip Inc. www.pbxnsip.com Siemens (Siemens AG, Munich, Germany, www.siemens.com) A leading European electrical and electronics firm founded in 1847. Siemens has more than 430,000 employees in nearly 200 countries, and more than 50,000 professionals are engaged in research and development. www.enterprise.usa.siemens.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Toshiba Toshiba Corporation (株式会社東芝 Kabushiki-gaisha Tōshiba America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. Information Systems Inc. www.telecom.toshiba.com 21. Key Systems Alltel CPI www.alltelcpi.com Toshiba America Information Systems Inc. www.telecom.toshiba.com Vodavi Communications Systems www.vodavi.com 22. Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Contact Center Accurate Always www.accuratealways.com Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc. www.genesyslab.com Genticity www.customer1.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Nuasis www.nuasis.com Phone Ware Inc. www.phonewareinc.com SandCherry, Inc. www.sandcherry.com Servion Servion is a municipality in the district of Oron in the canton of Vaud in Switzerland. Geography Servion lies at an elevation of 752 m, 3. Global Solutions Ltd www.servion.com Siemens www.enterprise.usa.siemens.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) Tele Tech www.teletech.com 23. Network Integration Akibia www.akibia.com Nobel Nobel monetary awards for outstanding contributions benefiting mankind. [World. Hist.: Wheeler, 718] See : Prize www.nobelbiz.com 24. Network Mgmt./Monitoring CapRock Communications www.caprock.com UniPress Institute of High Pressure Physics (Instytut Wysokich Ciśnień) is an institute of the Polish Academy of Sciences (PAN). Unpress was found in 1972. The main fields of activity:
www.unipress.com Verio Verio is an internet service provider (ISP) in the United States. Incorporated in 1996 in Denver, Colorado, it is currently a wholly owned subsidiary of Nippon Telegraph and Telephone (NTT) Communications, which purchased it in 2000. www.verio.com 25. PBXs c@rdtech www.cartagenia.it Inter-Tel, Inc. www.inter-tel.com Nortel Networks www.nortelnetworks.com PC Telecom Global www.pctelecomglobal.com Reilly Reilly is a surname distinct from O'Reilly and Riley, and may refer to:
www.reillytele.com 26. PC-PBX Hardware Ai-Logix, Inc. www.ai-logix.com 27. PC-PBX Software Amcom Software, Inc. www.amcomsoft.com Copia Copia goddess of abundance. [Rom. Myth.: Kravitz, 65] See : Abundance International, Ltd. www.copia.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) SPIRIT www.spiritdsp.com Toshiba America Information Systems Inc. www.telecom.toshiba.com 29. Routers ADTRAN, Inc. www.adtran.com PC Telecom Global www.pctelecomglobal.com 30. Soft Switch AccessLine Communications www.accessline.com PC Telecom Global www.pctelecomglobal.com Smart Network Solutions www.smartisvoip.com 31. VoIP Gateways AccessLine Communications www.accessline.com Aculab www.aculab.com AltiGen Communications www.altigen.com Atinav www.atinav.com Bandwidth.com www.bandwidth.com CPDI www.cpdi.com GBH Communications www.gbh.com Nobel www.nobelbiz.com PC Telecom Global www.pctelecomglobal.com RAD Data Communications RAD Data Communications (also known as "RAD") is a privately held corporation, based in Tel Aviv, Israel, that designs and manufacturers specialized networking equipment. It was founded in 1981 by Zohar Zisapel and his brother, Yehuda. www.radusa.com Siemens www.enterprise.usa.siemens.com Smart Network Solutions www.smartisvoip.com SPIRIT www.spiritdsp.com VegaStream www.vegastream.com 32. Wireless Phone Systems Headsets.com, Inc www.headsets.com SPIRIT www.spiritdsp.com COMPUTERS 33. Computer Chassis Pronounced "chah-see," it is a physical structure that holds everything or that everything is attached to. A computer's cabinet is often called the chassis. Crystal Group Inc. www.crystalpc.com 35. Fault-Tolerant Accurate Always www.accuratealways.com Crystal Group Inc. www.crystalpc.com Trenton Trenton, town, Canada Trenton, town (1991 pop. 16,908), SE Ont., Canada, on the Bay of Quinte at the mouth of the Trent River and at the south end of the Trent Canal. Its manufactures include textiles, electronic components, and paper and steel products. Technology Inc. www.trentontechnology.com 36. Industrial-Grade Crystal Group Inc. www.crystalpc.com Trenton Technology Inc. www.trentontechnology.com 39. Motherboards/Single-board Computers Trenton Technology Inc. www.trentontechnology.com 42. PDAs Advantage International, Inc. www.diditbetter.com CONFERENCES AND EXPOSITIONS High Tech High Touch Solutions, Inc. www.hthts.com Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) www.tmcnet.com (See our enhanced listing in the alphabetical section.) CONFERENCING See teleconferencing. 44. Audio Conferencing See audioconferencing. Accuva Technologies www.accuva.net Ai-Logix, Inc. www.ai-logix.com Atinav www.atinav.com Conference Call Direct www.conferencecalldirect.com DigitalTalk www.pcfonica.com eDial The hamlet of Edial lies to the east of Burntwood in Staffordshire. Edial Hall School,Edial is celebrated as the house in which that eminent lexicographer, Samuel Johnson,opened an academy in 1736. www.edial.com GBH Communications www.gbh.com Headsets.com, Inc www.headsets.com Legere Solutions www.legeresolutions.com Pronexus Inc. www.pronexus.com SPIRIT www.spiritdsp.com 45. Video Conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. Atinav www.atinav.com Conference Call Direct www.conferencecalldirect.com GBH Communications www.gbh.com SPIRIT www.spiritdsp.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) CONSULTING 24/7 Customer www.247customer.com Adjoined Consulting www.adjoined.com AFFINA www.affina.com Amtech Marketing, Inc. www.amtechmarketing.com BenchmarkPortal, Inc. www.benchmarkportal.com BluIntelligence www.bluintelligence.com CH Consulting www.chcpro.com ClickFox www.clickfox.com Contact Center Employer of Choice www.ccemployerofchoice.com Customer Care Institute www.customercare.com DCA Services www.dcaservices.com FOQUEST www.foquest.com High Tech High Touch Solutions, Inc. www.hthts.com Highstone Associates www.highstoneassociates.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Influent in·flu·ent adj. Flowing in or into. n. 1. An inflow, especially a tributary. 2. Ecology A nondominant organism in a community that exerts an important modifying effect. Inc. www.influentinc.com Intelenet Global Services www.intelenetglobal.com KURANT DIRECT INC. 212-866-0770 Lauderbach Consulting Group www.lauderbachconsulting.com Legere Solutions www.legeresolutions.com Legge v. t. 1. To lay. 1. To lighten; to allay. & Company, LLC www.leggecompany.com Lieber & Associates www.lieberandassociates.com LiveBridge www.livebridge.com Mercom Systems, Inc. www.mercom.com (See our enhanced listing in the alphabetical section.) Money's Worth www.4yourmoneysworth.com NextCentra Integrated Communications Solutions www.nextcentra.com Phone Pro www.phonepro.com PowerHouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Consulting www.powerhouse1.com Sennheiser Communications www.sennheisercommunications.com (See our enhanced listing in the alphabetical section.) Servion Global Solutions Ltd www.servion.com Smart Network Solutions www.smartisvoip.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Strategic Contact Solutions, Inc. www.strategicinc.com (See our enhanced listing in the alphabetical section.) Telvista www.telvista.com The Call Center School www.thecallcenterschool.com The Radclyffe This article is about the contemporary writer, for the author of The Well of Loneliness see Radclyffe Hall. Radclyffe (born 1950) is an American author of numerous lesbian romances. A 2003/04 recipient of the Alice B. Group, LLC www.radclyffegroup.com The Taylor Reach Group, Inc. www.thetaylorreachgroup.com Ulysses Learning Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. Client results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement www.ulysseslearning.com Vanguard Vanguard Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters. Communications Corp. www.vanguard.net zCONNEX GROUP www.zconnex.com CONTACT MANAGEMENT SOFTWARE Advantage International, Inc. www.diditbetter.com Alorica Inc. www.alorica.com AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Avidian Technologies www.avidian.com BtoBVertical.com www.btobvertical.com Cintech www.cintechllc.com echomail www.echomail.com Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Software Sciences www.inet-sciences.com Maximizer Software This article or section has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. * It reads like an advertisement and needs to be rewritten in a neutral point of view. , Inc. www.maximizer.com Micronique, Inc. www.micronique.com Multima Corporation www.netkeeper.com Nuasis www.nuasis.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) Strategic Contact Solutions, Inc. www.strategicinc.com (See our enhanced listing in the alphabetical section.) Tigerpaw Software www.tigerpawsoftware.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. 48. CTI Distributors MicroAutomation www.microaut.com 49. CTI Software Ai-Logix, Inc. www.ai-logix.com AltiGen Communications www.altigen.com AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology www.amctechnology.com Amcom Software, Inc. www.amcomsoft.com C3Gateways Services Inc. www.contactip.com Dynamic Instruments www.dynamicinst.com EADS Telecom www.eadstelecom-na.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com Information Access Technology www.iat-cti.com Inter-Tel, Inc. www.inter-tel.com NextCentra Integrated Communications Solutions www.nextcentra.com Pronexus Inc. www.pronexus.com Servion Global Solutions Ltd www.servion.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Syntellect www.syntellect.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section.) Voxpilot www.voxpilot.com 50. CTI Testing Tools Empirix www.empirix.com IQ Services www.iq-services.com CUSTOMER ANALYTICS SOFTWARE Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum Logistics logistics In military science, all the activities of armed-force units in support of combat units, including transport, supply, communications, and medical aid. The term, first used by Henri Jomini, Alfred Thayer Mahan, and others, was adopted by the U.S. www.austinlogistics.com BluIntelligence www.bluintelligence.com Cincom Systems www.cincom.com/synchrony ClickFox www.clickfox.com Genticity www.customer1.com InMedia www.mobsurvey.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Opus opus (ō`pəs) [Lat.,=work], in music, term used in cataloging a composer's works, designating either a single composition or a group published together or considered a unit. Group www.opusgroupconsulting.com Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
External links
www.verint.com (See our enhanced listing in the alphabetical section.) CUSTOMER RELATIONSHIP MANAGEMENT 52. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ASP Adjoined Consulting www.adjoined.com Admail.net www.admail.net Aplicor Inc. www.aplicor.com Cincom Systems www.cincom.com/synchrony DCA Services www.dcaservices.com NetOffice Corp. www.netoffice.com NetSuite www.netsuite.com Salesnet, Inc. www.salesnet.com TeleTech www.teletech.com 53. CRM Software Airframe Business Software www.myairframe.com Akibia www.akibia.com Alorica Inc. www.alorica.com AMC Technology www.amctechnology.com Aplicor Inc. www.aplicor.com Austin Logistics www.austinlogistics.com Avidian Technologies www.avidian.com BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Elix E`lix´ v. t. 1. To extract. www.bceelix.com BtoBVertical.com www.btobvertical.com Cincom Systems www.cincom.com/synchrony Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) Data-Tel Info INFO Information INFO Information (logging abbreviation) INFO Inform(ed/ation) INFO Ionic Difluoroamino Oxidizer Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section.) DataLinx www.datalinx.net DCA Services www.dcaservices.com echomail www.echomail.com Epicor EpiCor is a product derived from fermented baker's yeast culture. It was discovered after insurance data on employees of an animal food factory showed reduced illness. The producers espouse it to have antioxidant properties due to a combination of trace elements found including Software Corp. www.clientele.epicor.com Exstream Software www.exstream.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Internet Software Sciences www.inet-sciences.com Intervoice, Inc. www.intervoice.com Knova Software, Inc. www.knova.com Maximizer Software, Inc. www.maximizer.com Micronique, Inc. www.micronique.com Multima Corporation www.netkeeper.com Opus Group www.opusgroupconsulting.com Relevant Communications Corporation www.relevantcommunications.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. www.rightnow.com Sage Software www.sagesoftware.com Sendia Corporation www.sendia.com Sento www.sento.com Tigerpaw Software www.tigerpawsoftware.com DATABASE MANAGEMENT Admail.net www.admail.net Aradyme Corporation www.aradyme.com Authtel Permission Solutions www.authtel.com CobbleSoft International Ltd. www.cobblesoft.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) echomail www.echomail.com PBD PBD - Programmer Brain Damage Worldwide Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. Services www.pbd.com Reilly Telecom, Inc. www.reillytele.com Tigerpaw Software www.tigerpawsoftware.com WisdomForce Technologies, Inc. www.wisdomforce.com DATABASE MARKETING Accudata www.accudatatech.com ClientLogic www.clientlogic.com DataMarq www.datamarq.com Exstream Software www.exstream.com Harte-Hanks Harte-Hanks NYSE: HHS, headquartered in San Antonio, Texas, is a worldwide direct marketing company that provides a full range of marketing services. Consumers in California and Florida are probably most familiar with the company's PennySaver and The Flyer www.harte-hanks.com infoUSA The creator of this article, or someone who has substantially contributed to it, may have a conflict of interest regarding its subject matter. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. www.license.infousa.com (See our enhanced listing in the alphabetical section.) Lieber & Associates www.lieberandassociates.com Relevant Communications Corporation www.relevantcommunications.com Tigerpaw Software www.tigerpawsoftware.com DIALING EQUIPMENT 56. Auto-Dialers Accuva Technologies www.accuva.net AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) MicroAutomation www.microaut.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) 57. Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Aspect Software www.aspect.com (See our enhanced listing in the alphabetical section.) BCE Elix www.bceelix.com Cincom Systems www.cincom.com/synchrony Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section.) EagleIP.com www.eagleip.com Information Access Technology www.iat-cti.com Noble Systems Corporation www.noblesys.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) Source 1 HTMT HTMT Hybrid Technology Multithreaded (NSA) www.source1htmt.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Strategic Contact Solutions, Inc. www.strategicinc.com (See our enhanced listing in the alphabetical section.) TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section.) 58. Preview Dialers An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. Information Access Technology www.iat-cti.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES 59. Ad Agency Services Legere Solutions www.legeresolutions.com Market One www.market1communications.com Source 1 HTMT www.source1htmt.com (See our enhanced listing in the alphabetical section.) Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) TMONE www.tmone.com 61. Fulfillment AFFINA www.affina.com Alorica Inc. www.alorica.com AnswerNet Network www.answernet.com Archway Marketing Services www.archway.com ClientLogic www.clientlogic.com Global Response www.globalresponse.com Harte-Hanks www.harte-hanks.com InService America www.inserviceamerica.com PBD Worldwide Fulfillment Services www.pbd.com Z-Firm LLC www.zfirm.com 62. Fulfillment Software Exstream Software www.exstream.com 63. Lead Tracking Harte-Hanks www.harte-hanks.com Kall For a municipality in Germany see Kall, Germany. Kall is a Faroese telecommunications company, which started in October 2000. After the parliament (Løgting) in 1999 made a new law, that allowed others to compete with Telefonvirki Føroya Løgtings (TFL), which in the 8 www.kall8.com 64. Mailing House Services DataMarq www.datamarq.com Discount-Lists.com www.discount-lists.com PBD Worldwide Fulfillment Services www.pbd.com Source 1 HTMT www.source1htmt.com (See our enhanced listing in the alphabetical section.) 66. Market Research Company Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) Colwell Colwell can refer to two places:
www.colwell-salmon.com Legere Solutions www.legeresolutions.com Market One www.market1communications.com Phone Ware Inc. www.phonewareinc.com RDI RDI - Receiver Data Interface Marketing Services www.rdimarketing.com/www.1telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. .com Sterling Audits www.sterlingaudits.com 67. Printing Services Archway Marketing Services www.archway.com DCA Services www.dcaservices.com 68. Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Marketing Software e-Glue www.e-glue.com Exstream Software www.exstream.com DIRECTORY SERVICES 555-1212.com www.555-1212.com Amcom Software, Inc. www.amcomsoft.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) Source 1 HTMT www.source1htmt.com (See our enhanced listing in the alphabetical section.) SureFIND Telephone Data Products www.surefind.info DISASTER RECOVERY Accuva Technologies www.accuva.net Adjoined Consulting www.adjoined.com ADTRAN, Inc. www.adtran.com CapRock Communications www.caprock.com RAD Data Communications www.radusa.com Syntellect www.syntellect.com Verio www.verio.com E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. 72. E-mail ACD AVTEX www.avtex.com Cintech www.cintechllc.com EagleIP.com www.eagleip.com Noble Systems Corporation www.noblesys.com 73. E-mail Management Software Active+ Software www.emill.net AMC Technology www.amctechnology.com Copia International, Ltd. www.copia.com echomail www.echomail.com eGain Communications www.egain.com Engate Technology Corp. www.engate.com InStranet, Inc. www.instranet.com Multima Corporation www.netkeeper.com Relevant Communications Corp. www.relevantcommunications.com RightNow Technologies, Inc. www.rightnow.com 74. E-mail Management ASP Admail.net www.admail.net eGain Communications www.egain.com LivePerson www.liveperson.com ENTERPRISE RESOURCE PLANNING See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. SOFTWARE Airframe Business Software www.myairframe.com Epicor Software Corp. www.clientele.epicor.com GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp. www.gmt.com NetSuite www.netsuite.com FAX 77. Fax Application Software Active+ Software www.emill.net Z-Firm LLC www.zfirm.com 78. Fax Boards Aculab www.aculab.com 79. Fax Broadcasting Products Active+ Software www.emill.net Copia International, Ltd. www.copia.com Relevant Communications Corporation www.relevantcommunications.com Source 1 HTMT www.source1htmt.com (See our enhanced listing in the alphabetical section.) Z-Firm LLC www.zfirm.com 82. Fax Mail Active+ Software www.emill.net Copia International, Ltd. www.copia.com 84. Fax On-Demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front Active+ Software www.emill.net Copia International, Ltd. www.copia.com FIELD SALES PRODUCTS Aplicor Inc. www.aplicor.com Avidian Technologies www.avidian.com Marastar Communications www.marastar.com Salesnet, Inc. www.salesnet.com FINANCIAL SERVICES The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. 87. Check And Credit Card Processing & Verification See verify. verification - The process of determining whether or not the products of a given phase in the life-cycle fulfil a set of established requirements. PBD Worldwide Fulfillment Services www.pbd.com 90. Prepaid pre·pay tr.v. pre·paid, pre·pay·ing, pre·pays To pay or pay for beforehand. pre·pay  ment n. Calling Cards
CPDI www.cpdi.com HANDSETS Alltel CPI www.alltelcpi.com HEADSETS 92. Headsets Alltel CPI www.alltelcpi.com Excell Agent Services www.excellagent.com GBH Communications www.gbh.com GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) Headsets.com, Inc www.headsets.com Sennheiser Communications www.sennheisercommunications.com (See our enhanced listing in the alphabetical section.) Windows to Technology Ltd www.win2tech.com 93. Headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. Repair & Accessories GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) Headsets.com, Inc www.headsets.com HELP DESK/TECH SUPPORT 94. Help Desk ASP Akibia www.akibia.com Aplicor Inc. www.aplicor.com Beacon Beacon, city (1990 pop. 13,243), Dutchess co., SE N.Y., on the E bank of the Hudson River; settled 1663, inc. in 1913 when Fishkill Landing and Matteawan villages were united. Global Services Corp. www.beaconglobalservices.com Fused fuse 1 also fuze n. 1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end. 2. Solutions www.fusedsolutions.com UniPress Software www.unipress.com 95. Help Desk Software Accurate Always www.accuratealways.com Airframe Business Software www.myairframe.com AMTELCO Amtelco is a manufacturer of telecommunications equipment and telephone answering service and call center systems, founded in 1976. History Amtelco was founded in 1976 by Bill Curtin in the wake of the 1968 Federal Communications Commission ruling in the Carterphone case, www.amtelco.com C3Gateways Services Inc. www.contactip.com CobbleSoft International Ltd. www.cobblesoft.com Epicor Software Corp. www.clientele.epicor.com Fused Solutions www.fusedsolutions.com InStranet, Inc. www.instranet.com Internet Software Sciences www.inet-sciences.com Kanisa Inc. www.kanisa.com Kinetic kinetic /ki·net·ic/ (ki-net´ik) pertaining to or producing motion. ki·net·ic adj. Of, relating to, or produced by motion. kinetic pertaining to or producing motion. Data www.kineticdata.com Knova Software, Inc. www.knova.com Multima Corporation www.netkeeper.com UniPress Software www.unipress.com HUMAN RESOURCES The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. 96. Employment Testing Employment testing is the practice of administering written, oral or other examinations as a means of determining the suitability or desirability of a job applicant. Background CallCenterJobs.com www.callcenterjobs.com Legge & Company, LLC www.leggecompany.com Select International www.selectsacs.com 97. Motivation Products & Services Contact Center Employer of Choice www.ccemployerofchoice.com InMedia www.mobsurvey.com Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com Phone Pro www.phonepro.com Snowfly Performance Incentives www.snowfly.com 98. Recruiting CallCenter Jobs.com www.callcenterjobs.com Center Partners www.centerpartners.com Customer Care Institute www.customercare.com Lauderbach Consulting Group www.lauderbachconsulting.com Legge & Company, LLC www.leggecompany.com Money's Worth www.4yourmoneysworth.com R.L.Bencin & Associates www.rlbencin.com Snowfly Performance Incentives www.snowfly.com TeleManagement Management of an organization's telephone and telecommunications systems, which includes maintaining and ordering new equipment and monitoring expenses for usage. Search www.tmrecruiters.com 99. Temporary Help Associated Call Centers www.inboundacc.com CallCenterJobs.com www.callcenterjobs.com INTERNET PRODUCTS & SERVICES 101. Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or eDial www.edial.com Symon Communications, Inc. www.symon.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) 102. Internet & WWW Marketing Svcs. Global Response www.globalresponse.com iCentera, LLC www.icentera.com 103. Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. Bandwidth.com www.bandwidth.com Nobel www.nobelbiz.com Verio www.verio.com 104. Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Products/Svcs. AccessLine Communications www.accessline.com Airframe Business Software www.myairframe.com Atinav www.atinav.com Bandwidth.com www.bandwidth.com CrystalVoice Communications, Inc. www.crystalvoice.com DigitalTalk www.pcfonica.com GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com IQ Services www.iq-services.com Level 3 Communications
Level 3 Communications NASDAQ: LVLT is a communications and information services company headquartered in Broomfield, Colorado, USA. www.level3.com Smart Network Solutions www.smartisvoip.com Vodavi Communications Systems www.vodavi.com VoiceGenie Technologies www.voicegenie.com (See our enhanced listing in the alphabetical section.) 105. Portals/Search Engines iCentera, LLC www.icentera.com InStranet, Inc. www.instranet.com Kanisa Inc. www.kanisa.com 106. Text Chat Software AMTELCO www.amtelco.com Cintech www.cintechllc.com EagleIP.com www.eagleip.com LivePerson www.liveperson.com RightNow Technologies, Inc. www.rightnow.com 107. Web Call Center Software AMTELCO www.amtelco.com AVTEX www.avtex.com C3Gateways Services Inc. www.contactip.com CrystalVoice Communications, Inc. www.crystalvoice.com EagleIP.com www.eagleip.com Genticity www.customer1.com InMedia www.mobsurvey.com Internet Software Sciences www.inet-sciences.com Jacada www.jacada.com Kall8 www.kall8.com Kanisa Inc. www.kanisa.com Knova Software, Inc. www.knova.com LivePerson www.liveperson.com Noble Systems Corporation www.noblesys.com Strategic Contact Solutions, Inc. www.strategicinc.com (See our enhanced listing in the alphabetical section.) Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) UniPress Software www.unipress.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) 109. WebCollaboration/Shared Browsing See browse. Atinav www.atinav.com CrystalVoice Communications, Inc. www.crystalvoice.com eDial www.edial.com eGain Communications www.egain.com Nuasis www.nuasis.com 110. Web Design/Hosting c@rdtech www.cartagenia.it CH Consulting www.chcpro.com InMedia www.mobsurvey.com Market One www.market1communications.com 111. Web Self-Service Solutions CobbleSoft International Ltd. www.cobblesoft.com eGain Communications www.egain.com Epicor Software Corp. www.clientele.epicor.com Fused Solutions www.fusedsolutions.com Genticity www.customer1.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Internet Software Sciences www.inet-sciences.com Jacada www.jacada.com Kall8 www.kall8.com Kanisa Inc. www.kanisa.com Knova Software, Inc. www.knova.com LivePerson www.liveperson.com MsourcE Corp. www.mphasis.com Multima Corporation www.netkeeper.com RightNow Technologies, Inc. www.rightnow.com TechTeam Global www.techteam.com UniPress Software www.unipress.com INTERPRETER A high-level programming language translator that translates and runs the program at the same time. It translates one program statement into machine language, executes it, and then proceeds to the next statement. SERVICES Teleperformance-Mexico www.merkafon.com (See our enhanced listing in the alphabetical section.) TeleTech www.teletech.com ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. HARDWARE/SOFTWARE Aculab www.aculab.com KNOWLEDGE MANAGEMENT SOFTWARE Advantage International, Inc. www.diditbetter.com CobbleSoft International Ltd. www.cobblesoft.com Data Collection Resources www.monitoringmadeeasy.com e-Glue www.e-glue.com eGain Communications www.egain.com iCentera, LLC www.icentera.com Informiam www.informiam.com InStranet, Inc. www.instranet.com Kanisa Inc. www.kanisa.com Knova Software, Inc. www.knova.com LivePerson www.liveperson.com RightNow Technologies, Inc. www.rightnow.com Xentrax Information Systems www.xentrax.com LAN-BASED TELEPHONY AltiGen Communications www.altigen.com eDial www.edial.com High Tech High Touch Solutions, Inc. www.hthts.com Vodavi Communications Systems www.vodavi.com LIST PRODUCTS/SERVICES 117. Database Marketing/Services Accudata www.accudatatech.com Advantage International, Inc. www.diditbetter.com Discount-Lists.com www.discount-lists.com OKS-Ameridial Worldwide www.oksameridial.com SureFIND Telephone Data Products www.surefind.info 118. Direct Mail Lists DataMarq www.datamarq.com Discount-Lists.com www.discount-lists.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) W3 Data, Inc. www.w3data.com 119. List Management Software Austin Logistics www.austinlogistics.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) W3 Data, Inc. www.w3data.com 120. Online Databases 555-1212.com www.555-1212.com InsightAmerica www.insightamerica.com W3 Data, Inc. www.w3data.com 121. Telemarketing Calling Lists Accudata www.accudatatech.com Discount-Lists.com www.discount-lists.com SureFIND Telephone Data Products www.surefind.info TMONE www.tmone.com W3 Data, Inc. www.w3data.com 122. Telephone Number Look-Up Services 555-1212.com www.555-1212.com Accudata www.accudatatech.com InsightAmerica www.insightamerica.com SureFIND Telephone Data Products www.surefind.info TARGUSinfo www.targusinfo.com W3 Data, Inc. www.w3data.com LOGGING & MONITORING Accurate Always www.accuratealways.com Ai-Logix, Inc. www.ai-logix.com BCE Elix www.bceelix.com Data Collection Resources www.monitoringmadeeasy.com Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section.) Davacord, Inc. www.davacord.com (See our enhanced listing in the alphabetical section.) Diaphonics Di`a`phon´ics n. 1. The doctrine of refracted sound; diacoustics. www.diaphonics.com Dictaphone Corp. www.dictaphone.com/contactpoint Dynamic Instruments www.dynamicinst.com Electronic Technology Systems www.ets-india.com Empirix www.empirix.com enGenic Corp. www.engenic.com Envision www.envisioninc.com IQ Services www.iq-services.com Mercom Systems, Inc. www.mercom.com (See our enhanced listing in the alphabetical section.) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Reilly Telecom, Inc. www.reillytele.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Voice Print International www.voiceprintonline.com VoiceLog www.voicelog.com/virtual-logger.html Windows to Technology Ltd www.win2tech.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) Xentrax Information Systems www.xentrax.com LONG-DISTANCE long-dis·tance adj. 1. Covering a long distance: a long-distance runner; operating under long-distance supervision. 2. 124. Common Carrier Nobel www.nobelbiz.com 125. Directory Assistance 555-1212.com www.555-1212.com OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) Teleservices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. www.oscteleservices.com 126. Long-Distance Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. c@rdtech www.cartagenia.it OSC Teleservices www.oscteleservices.com 127. Toll-Free (800/888) Kall8 www.kall8.com Level 3 Communications www.level3.com NetOffice Corp. www.netoffice.com Nobel www.nobelbiz.com OFFICE ERGONOMICS/FURNITURE americon www.controlroomsusa.com ON-HOLD PRODUCTS/SERVICES Universal Digital Productions, Inc. www.unidig.com OUTSOURCING/TELESERVICES AGENCIES 130. Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices 24/7 Customer www.247customer.com ACI ACI American Concrete Institute ACI Arch Coal Inc ACI Airports Council International (formerly Airport Associations Coordinating Council) ACI Automobile Club d'Italia ACI American Competitiveness Initiative Telecentrics, Inc. www.acitel.com ACS (Asynchronous Communications Server) See network access server. (Affiliated Computer Services Affiliated Computer Services (ACS) (NYSE: ACS) is a Fortune 500 company that provides information technology outsourcing as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. , Inc. www.acs-inc.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) AFFINA www.affina.com Alorica Inc. www.alorica.com AnswerNet Network www.answernet.com Archway Marketing Services www.archway.com ARO Remote Center www.callcenteroptions.com Associated Call Centers www.inboundacc.com Beacon Global Services Corp. www.beaconglobalservices.com BtoBVertical.com www.btobvertical.com Center Partners www.centerpartners.com Charlton Charlton may refer to: Places England
www.tcgcorp.net ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Connection, The www.the-connection.com DataMarq www.datamarq.com Global Response www.globalresponse.com Hamilton Hamilton, city, Bermuda Hamilton, city (1990 est. pop. 3,100), capital of Bermuda, on Bermuda Island. It is a port at the head of Great Sound, a huge lagoon and deepwater harbor protected by coral reefs. Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com ICICI OneSource www.icicionesource.com Influent Inc. www.influentinc.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com Intelenet Global Services www.intelenetglobal.com IntelliCare www.intellicare.com Istonish Holding Company www.istonishhc.com LiveBridge www.livebridge.com MsourcE Corp. www.mphasis.com NCO Group, Inc www.ncogroup.com NetBy Tel www.netbytel.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) OKS-Ameridial Worldwide www.oksameridial.com ORC Orc monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso] See : Monsters ProTel, Inc. www.orcprotel.com OSC Teleservices www.oscteleservices.com PBD Worldwide Fulfillment Services www.pbd.com Phone Ware Inc. www.phonewareinc.com RDI Marketing Services www.rdimarketing.com/www.1telemarketing.com Sento www.sento.com Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions, Inc. www.synergysolutionsinc.com TechTeam Global www.techteam.com Telacquire Marketing Group Inc. www.telacquire.com Teleperformance Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. USA www.teleperformanceusa.com Teleperformance-Mexico www.merkafon.com (See our enhanced listing in the alphabetical section.) Telerx www.telerx.com TeleServices Direct Career Horizons, Inc. (also doing business as TeleServices Direct) is an American telemarketing company which employs more than 1300 people. It is based in Indianapolis and operates 6 call centers (as of September 2007), contacting over 20 million customers each year[1]. www.teleservicesdirect.com Telespectrum FX www.telespectrum.com Telvista www.telvista.com The Radclyffe Group, LLC www.radclyffegroup.com TMONE www.tmone.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow willow, common name for some members of the Salicaceae, a family of deciduous trees and shrubs of worldwide distribution, especially abundant from north temperate to arctic areas. CSN CSN Crosby, Stills, and Nash (band) CSN Centrala studiestödsnämnden (Swedish: state education grant and loan program) CSN Confédération des Syndicats Nationaux (French) Incorporated www.willowcsn.com zCONNEX GROUP www.zconnex.com Zomax Zomax® Zomepirac, see there www.zomax.com 131. Interactive 800/900 Service ACS (Affiliated Computer Services, Inc.) www.acs-inc.com Archway Marketing Services www.archway.com ARO Remote Center www.callcenteroptions.com Associated Call Centers www.inboundacc.com Beacon Global Services Corp. www.beaconglobalservices.com ICICI OneSource www.icicionesource.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Istonish Holding Company www.istonishhc.com RDI Marketing Services www.rdimarketing.com/www.1telemarketing.com Telacquire Marketing Group Inc. www.telacquire.com Telerx www.telerx.com Telespectrum FX www.telespectrum.com Virtual-Agent Services www.vagent.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow CSN Incorporated www.willowcsn.com zCONNEX GROUP www.zconnex.com 132, Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Teleservices ACI Telecentrics, Inc. www.acitel.com ACS (Affiliated Computer Services, Inc.) www.acs-inc.com AFFINA www.affina.com AnswerNet Network www.answernet.com Archway Marketing Services www.archway.com ARO Remote Center www.callcenteroptions.com Beacon Global Services Corp. www.beaconglobalservices.com Center Partners www.centerpartners.com Charlton www.tcgcorp.net ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Influent Inc. www.influentinc.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com Intelenet Global Services www.intelenetglobal.com Istonish Holding Company www.istonishhc.com LiveBridge www.livebridge.com MsourcE Corp. www.mphasis.com NCO Group, Inc www.ncogroup.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) OSC Teleservices www.oscteleservices.com Phone Ware Inc. www.phonewareinc.com Sento www.sento.com SERVICE 800 www.service800.com Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com Teleperformance USA www.teleperformanceusa.com Teleperformance-Mexico www.merkafon.com (See our enhanced listing in the alphabetical section.) Telerx www.telerx.com Telespectrum FX www.telespectrum.com Telvista www.telvista.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com VXI www.vxiusa.com Willow CSN Incorporated www.willowcsn.com Zomax www.zomax.com 133. Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" Teleservices 24/7 Customer www.247customer.com ACI Telecentrics, Inc. www.acitel.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) AnswerNet Network www.answernet.com ARO Remote Center www.callcenteroptions.com Beacon Global Services Corp. www.beaconglobalservices.com BtoBVertical.com www.btobvertical.com Center Partners www.centerpartners.com CH Consulting www.chcpro.com Charlton www.tcgcorp.net Colwell & Salmon Communications, Inc. www.colwell-salmon.com DataMarq www.datamarq.com Global Response www.globalresponse.com Hamilton Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com ICICI OneSource www.icicionesource.com Influent Inc. www.influentinc.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com Intelenet Global Services www.intelenetglobal.com IntelliCare www.intellicare.com Market One www.market1communications.com MsourcE Corp. www.mphasis.com NCO Group, Inc www.ncogroup.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) OKS-Ameridial Worldwide www.oksameridial.com ORC ProTel, Inc. www.orcprotel.com Phone Ware Inc. www.phonewareinc.com RDI Marketing Services www.rdimarketing.com/www.1telemarketing.com Sento www.sento.com SERVICE 800 www.service800.com Synergy Solutions, Inc. www.synergysolutionsinc.com TechTeam Global www.techteam.com Telacquire Marketing Group Inc. www.telacquire.com Teleperformance USA www.teleperformanceusa.com Teleperformance-Mexico www.merkafon.com (See our enhanced listing in the alphabetical section.) Telerx www.telerx.com TeleServices Direct www.teleservicesdirect.com Telespectrum FX www.telespectrum.com TMONE www.tmone.com Vision X Inc. www.vxi.com VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow CSN Incorporated www.willowcsn.com zCONNEX GROUP www.zconnex.com Zomax www.zomax.com 134. Third-Party Verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. Services Accudata www.accudatatech.com ACS (Affiliated Computer Services, Inc.) www.acs-inc.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) AnswerNet Network www.answernet.com Associated Call Centers www.inboundacc.com Center Partners www.centerpartners.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Istonish Holding Company www.istonishhc.com LiveBridge www.livebridge.com NCO Group, Inc www.ncogroup.com OKS-Ameridial Worldwide www.oksameridial.com ORC ProTel, Inc. www.orcprotel.com Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com VoiceLog www.voicelog.com/virtual-logger.html Willow CSN Incorporated www.willowcsn.com Zomax www.zomax.com 135. Web-based Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Services ACI Telecentrics, Inc. www.acitel.com Alorica Inc. www.alorica.com Associated Call Centers www.inboundacc.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Fused Solutions www.fusedsolutions.com Hamilton Contact Center Services www.hamiltontm.com Istonish Holding Company www.istonishhc.com LiveBridge www.livebridge.com Nordia Inc. www.nordia.ca (See our enhanced listing in the alphabetical section.) OKS-Ameridial Worldwide www.oksameridial.com ORC ProTel, Inc. www.orcprotel.com OSC Teleservices www.oscteleservices.com RDI Marketing Services www.rdimarketing.com/www.1telemarketing.com Sento www.sento.com SERVICE 800 www.service800.com Tech Team Global www.techteam.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com Telvista www.telvista.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Zomax www.zomax.com PERFORMANCE ANALYTICS Aspect Software www.aspect.com (See our enhanced listing in the alphabetical section.) Austin Logistics www.austinlogistics.com Blulntelligence www.bluintelligence.com Calabrio www.calabrio.com Centergistic Solutions www.centergistic.com Dictaphone Corp. www.dictaphone.com/contactpoint Dynamic Instruments www.dynamicinst.com e-Glue www.e-glue.com Empirix www.empirix.com Genticity www.customer1.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Opus Group www.opusgroupconsulting.com Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. , Inc. www.pipkins.com SERVICE 800 www.service800.com Snowfly Performance Incentives www.snowfly.com Symon Communications, Inc. www.symon.com Telecorp Products, Inc. www.telecorpproducts.com (See our enhanced listing in the alphabetical section.) TeleTech www.teletech.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com Voice Print International www.voiceprintonline.com WisdomForce Technologies, Inc. www.wisdomforce.com Xentrax Information Systems www.xentrax.com POWER PROTECTION 138. UPS (Unint. Power Supply) Alltel CPI www.alltelcpl.com Cummins This article is about the diesel engine manufacturer. For other uses, see Cummins (disambiguation). Cummins Inc. (NYSE: CMI) is a maker of diesel and natural gas engines whose corporate headquarters is located in Columbus, Indiana. Power Generation www.cumminspower.com Windows to Technology Ltd www.win2tech.com PREMIUMS/INCENTIVES Snowfly Performance Incentives www.snowfly.com REMOTE ACCESS/CAPABILITIES CrystalVoice Communications, Inc. www.crystalvoice.com Dynamic Instruments www.dynamicinst.com Reilly Telecom, Inc. www.reillytele.com Sendia Corporation www.sendia.com Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) Verio www.verio.com VXI www.vxiusa.com SALES FORCE AUTOMATION Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. Advantage International, Inc. www.diditbetter.com Airframe Business Software www.myairframe.com Aplicor Inc. www.aplicor.com Avidian Technologies www.avidian.com Blulntelligence www.bluintelligence.com echomail www.echomail.com Epicor Software Corp. www.clientele.epicor.com iCentera, LLC www.icentera.com Jacada www.jacada.com Market One www.market1communications.com Micronique, Inc. www.micronique.com NetSuite www.netsuite.com Sage Software www.sagesoftware.com Sendia Corporation www.sendia.com Z-Firm LLC www.zfirm.com SCRIPTING SERVICES/SOFTWARE Amtech Marketing, Inc. www.amtechmarketing.com KURANT DIRECT INC. 212-866-0770 SECURITY ADTRAN, Inc. www.adtran.com Diaphonics www.diaphonics.com Engate Technology Corp. www.engate.com FOQUEST www.foquest.com Radiant radiant: see meteor shower. Logic www.radiantlogic.com Vocent Solutions Inc. www.vocent.com WisdomForce Technologies, Inc. www.wisdomforce.com SITE SELECTION/ECONOMIC DEVELOPMENT ACI Telecentrics, Inc. www.acitel.com CallCenterJobs.com www.callcenterjobs.com Highstone Associates www.highstoneassociates.com Lieber & Associates www.lieberandassociates.com PRIDCO PRIDCO Puerto Rico Industrial Development Corporation (Puerto Rican government agency) www.pridco.com Szatan and Assoc. www.szatanassociates.com SPEECH- & VOICE-TO-TEXT RECOGNITION ACS (Affiliated Computer Services, Inc. www.acs-inc.com Amcom Software, Inc. www.amcomsoft.com Diaphonics www.diaphonics.com HighBridge Communications www.high-bridge.com Intervoice, Inc. www.intervoice.com IQ Services www.iq-services.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Parlance Corp. www.nameconnector.com Pronexus Inc. www.pronexus.com SandCherry, Inc. www.sandcherry.com Speechvantage www.speechvantage.com TARGUSinfo www.targusinfo.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section.) Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Vocent Solutions Inc. www.vocent.com Voice Print International www.voiceprintonline.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) STANDARDS ORGANIZATIONS A standards organization, also sometimes referred to as a standards body, a standards development organization or SDO (depending on what is being referenced), is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, Contact Center Employer of Choice www.ccemployerofchoice.com SYSTEMS INTEGRATION Adjoined Consulting www.adjoined.com Aradyme Corporation www.aradyme.com CapRock Communications www.caprock.com Centergistic Solutions www.centergistic.com CobbleSoft International Ltd. www.cobblesoft.com Crystal Group Inc. www.crystalpc.com FOQUEST www.foquest.com High Tech High Touch Solutions, Inc. www.hthts.com Jacada www.jacada.com MicroAutomation www.microaut.com Micronique, Inc. www.micronique.com PowerHouse Consulting www.powerhouse1.com Servion Global Solutions Ltd www.servion.com Smart Network Solutions www.smartisvoip.com Spanlink Communications www.spanlink.com (See our enhanced listing in the alphabetical section.) Speechvantage www.speechvantage.com Symon Communications, Inc. www.symon.com WisdomForce Technologies, Inc. www.wisdomforce.com TELEMARKETING SOFTWARE AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Austin Logistics www.austinlogistics.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section.) e-Glue www.e-glue.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) TELEPHONE MONITORING SERVICES The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. Accurate Always www.accuratealways.com Data Collection Resources www.monitoringmadeeasy.com Electronic Technology Systems www.ets-india.com Lieber & Associates www.lieberandassociates.com Reilly Telecom, Inc. www.reillytele.com VoiceLog www.voicelog.com/virtual-logger.html Xentrax Information Systems www.xentrax.com TESTING PRODUCTS/SERVICES Empirix www.empirix.com TOLL-FRAUD DETECTION CPDI www.cpdi.com TARGUSinfo www.targusinfo.com TRAINING 154. Audio Cassettes A 1/8" inch, analog audio tape format that has been widely used for music distribution and home recording. Although the same size housing is used, the tape thickness and length determine the recording time. Cassettes holding from 15 minutes to 60 minutes per side have been manufactured. Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) 155. Books/Workbooks Lauderbach Consulting Group www.lauderbachconsulting.com Sterling Audits www.sterlingaudits.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com 156. Interactive/Computer Training Amtech Marketing, Inc. www.amtechmarketing.com Data Collection Resources www.monitoringmadeeasy.com Envision www.envisioninc.com InStranet, Inc. www.instranet.com Marastar Communications www.marastar.com Phone Pro www.phonepro.com The Call Center School www.thecallcenterschool.com The Radclyffe Group, LLC www.radclyffegroup.com Ulysses Learning www.ulysseslearning.com Voice Print International www.voiceprintonline.com 157. TSR/Management Training SVCS. Amtech Marketing, Inc. www.amtechmarketing.com BenchmarkPortal, Inc. www.benchmarkportal.com CallCenterJobs.com www.callcenterjobs.com CH Consulting www.chcpro.com Contact Center Employer of Choice www.ccemployerofchoice.com KURANT DIRECT INC. 212-866-0770 Lauderbach Consulting Group www.lauderbachconsulting.com Lieber & Associates www.lieberandassociates.com Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com Phone Pro www.phonepro.com The Call Center School www.thecallcenterschool.com Ulysses Learning www.ulysseslearning.com UNIFIED MESSAGING Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. AccessLine Communications www.accessline.com AMTELCO www.amtelco.com AVTEX www.avtex.com EADS Telecom www.eadstelecom-na.com Inter-Tel, Inc. www.inter-tel.com NetOffice Corp. www.netoffice.com Siemens www.enterprise.usa.siemens.com Voxpilot www.voxpilot.com VOICE MESSAGING Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. PRODUCTS 160. Integrated Voice Messaging AMTELCO www.amtelco.com CPDI www.cpdi.com eDial www.edial.com enGenic Corp. www.engenic.com Information Access Technology www.iat-cti.com Intervoice, Inc. www.intervoice.com Vodavi Communications Systems www.vodavi.com zCONNEX GROUP www.zconnex.com 161. Voice Mail Kall8 www.kall8.com Toshiba America Information Systems Inc. www.telecom.toshiba.com VOICE PRODUCTS 162. Voice Application Generator Software that generates application programs from descriptions of the problem rather than by traditional programming. It is at a higher level and easier to use than a high-level programming language such as C/C++ or COBOL. NextCentra Integrated Communications Solutions www.nextcentra.com TuVox TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients. History TuVox was founded in 2001 by Steven S. www.tuvox.com 163. Voice Application Software Apptera www.apptera.com CPDI www.cpdi.com CrystalVoice Communications, Inc. www.crystalvoice.com Diaphonics www.diaphonics.com Electronic Technology Systems www.ets-india.com enGenic Corp. www.engenic.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com LumenVox LLC www.lumenvox.com NetBy Tel www.netbytel.com SandCherry, Inc. www.sandcherry.com Speechvantage www.speechvantage.com TuVox www.tuvox.com Vocent Solutions Inc. www.vocent.com VoiceGenie Technologies www.voicegenie.com (See our enhanced listing in the alphabetical section.) Voxpilot www.voxpilot.com 164. Data/Voice Line Equipment RAD Data Communications www.radusa.com 165. Voice Hardware Ai-Logix, Inc. www.ai-logix.com CPT CPT See: Carriage Paid To International Inc. -- Voice Harbor harbor: see port. www.cptii.com enGenic Corp. www.engenic.com RAD Data Communications www.radusa.com 166. IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Products Accuva Technologies www.accuva.net Aspect Software www.aspect.com (See our enhanced listing in the alphabetical section.) BCE Elix www.bceelix.com C3Gateways Services Inc. www.contactip.com Cintech www.cintechllc.com CPT International Inc. -- Voice Harbor www.cptii.com Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section.) enGenic Corp. www.engenic.com Excell Agent Services www.excellagent.com HighBridge Communications www.high-bridge.com Interactive Intelligence Inc. www.inin.com (See our enhanced listing in the alphabetical section.) Intervoice, Inc. www.intervoice.com LumenVox LLC www.lumenvox.com MicroAutomation www.microaut.com NextCentra Integrated Communications Solutions www.nextcentra.com Noble Systems Corporation www.noblesys.com Nortel Networks www.nortelnetworks.com Parlance Corp. www.nameconnector.com Pronexus Inc. www.pronexus.com Servion Global Solutions Ltd www.servion.com Siemens www.enterprise.usa.siemens.com Speechvantage www.speechvantage.com Syntellect www.syntellect.com Telvista www.telvista.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section.) TuVox www.tuvox.com VoiceGenie Technologies www.voicegenie.com (See our enhanced listing in the alphabetical section.) VoiceLog www.voicelog.com/virtual-logger.html Voxpilot www.voxpilot.com 167. Text-to-Speech Converting text into voice output using speech synthesis techniques. Although initially used by the blind to listen to written material, it is now used extensively to convey financial data, e-mail messages and other information via telephone for everyone. Conversion Aculab www.aculab.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com NetByTel www.netbytel.com SandCherry, Inc. www.sandcherry.com Syntellect www.syntellect.com Z-Firm LLC www.zfirm.com 168. Voice Tool Kits LumenVox LLC www.lumenvox.com TuVox www.tuvox.com VoiceGenie Technologies www.voicegenie.com (See our enhanced listing in the alphabetical section.) 170. Voice Recognition Aculab www.aculab.com Diaphonics www.diaphonics.com Excell Agent Services www.excellagent.com Intervoice, Inc. www.intervoice.com LumenVox LLC www.lumenvox.com MicroAutomation www.microaut.com NetByTel www.netbytel.com Nortel Networks www.nortelnetworks.com Parlance Corp. www.nameconnector.com SandCherry, Inc. www.sandcherry.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) Syntellect www.syntellect.com TuVox www.tuvox.com Vocent Solutions Inc. www.vocent.com VoiceGenie Technologies www.voicegenie.com (See our enhanced listing in the alphabetical section.) Voxpilot www.voxpilot.com WORKFORCE MANAGEMENT Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. SOFTWARE Aspect Software www.aspect.com (See our enhanced listing in the alphabetical section.) BCE Elix www.bceelix.com Calabrio www.calabrio.com CH Consulting www.chcpro.com Envision www.envisioninc.com Fused Solutions www.fusedsolutions.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com GMT Corp. www.gmt.com IEX Corp. www.iex.com (See our enhanced listing in the alphabetical section.) Informiam www.informiam.com InVision In`vi´sion n. 1. Lack of vision or of the power of seeing. Software AG www.invisiononline.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) Left Bank Solutions, Inc. www.leftbanksolutions.com (See our enhanced listing in the alphabetical section.) Opus Group www.opusgroupconsulting.com Pipkins, Inc. www.pipkins.com Salesnet, Inc. www.salesnet.com Sendia Corporation www.sendia.com Snowfly Performance Incentives www.snowfly.com Society of Workforce Planning Professlonals (SWPP) www.swpp.org Symon Communications, Inc. www.symon.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Tigerpaw Software www.tigerpawsoftware.com Windows to Technology Ltd www.win2tech.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) Xentrax Information Systems www.xentrax.com COMPLIANCE TECHNOLOGIES & SOLUTIONS Accuva Technologies www.accuva.net Authtel Permission Solutions www.authtel.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) iCentera, LLC www.icentera.com Legere Solutions www.legeresolutions.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com Voice Print International www.voiceprintonline.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) OTHER 24/7 Customer www.247customer.com Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in services 555-1212.com www.555-1212.com Information Service Provider Adjoined Consulting www.adjoined.com Outsourcing, Technology Integration, SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. , CVM, Research Services. ERM (Enterprise Relationship Management) An umbrella term with many shades of meaning over the years. It may refer to the management of information from any or all of an organization's customers, suppliers, business partners and employees. , BI, EA ADTRAN, Inc. www.adtran.com Managed Ethernet Switches A device that connects clients and servers to each other in an Ethernet network. See switched Ethernet. Advanced Data-Comm www.advanced-data.com Inbound/Outbound/CRM (See our enhanced listing in the alphabetical section) AFFINA www.affina.com Analytics and Marketing, Customer Relationship Consulting, Inbound Sales Support Akibia www.akibia.com Technical Support & Logistics Outsourcing AltiGen Communications www.altigen.com IP Phones, Call Center Solutions AMC Technology www.amctechnology.com Multi-channel See multichannel. Integration Software americon www.controlroomsusa.com Control room furniture, video display systems Apptera www.apptera.com Packaged Speech Applications for Voice Self-service Aradyme Corporation www.aradyme.com CRM Data Migration Services Authtel Permission Solutions www.authtel.com Permission Marketing BenchmarkPortal, Inc. www.benchmarkportal.com Benchmarking
Benchmarking (also "best practice benchmarking" or "process benchmarking") is a process used in management and particularly strategic , Agent Satisfaction. Caller Caller may refer to one of the following:
CapRock Communications www.caprock.com Satellite Communications Centergistic Solutions www.centergistic.com Display systems ClientLogic www.clientlogic.com E-mail/Chat Services Contact Center Employer of Choice www.ccemployerofchoice.com Contact Center Employer of Choice certification CPT International Inc. -- Voice Harbor www.cptii.com Voice Application Hosting, VoiceXML An extension to XML that defines voice segments and enables access to the Internet via telephones and other voice-activated devices. AT&T, IBM, Lucent and Motorola created the Voice XML Forum in 1999 to support this development. For more information, visit www.voicexml.org. See XHTML+Voice. hosting Customer Care Institute www.customercare.com Training, Customer Satisfaction and Outsourcing Data Collection Resources www.monitoringmadeeasy.com Agent Evaluation and Screen Capture Dictaphone Corp. www.dictaphone.com/contactpoint Workforce Relationship Management; Quality Monitoring DigitalTalk www.pcfonica.com Click-to-Talk services for Web sites Dynamic Instruments www.dynamicinst.com Quality Evaluation Grading Software e-Glue www.e-glue.com Performance support Electronic Technology Systems www.ets-india.com Voice & Screen recording & monitoring software for Call Centers Engate Technology Corp. www.engate.com Email Security, Anti Spam, Anti Virus, Anti-Spyware See spyware blocker. Envision www.envisioninc.com Business Intelligence Exstream Software www.exstream.com Variable Data/Personalization Software FOQUEST www.foquest.com Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. and Data Security Global Response www.globalresponse.com Telephone Answering Services answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. , 800 Services High Tech High Touch Solutions, Inc. www.hthts.com Help Desk, CRM, Call Center Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" Highstone Associates www.highstoneassociates.com Strategic Planning/Marketing and Business Development Informiam www.informiam.com Performance Management InMedia www.mobsurvey.com Survey Software InsightAmerica www.insightamerica.com Information Technologies IntelliCare www.intellicare.com Medical Contact Center Services KURANT DIRECT INC. 212-866-0770 Audits, Performance Improvement, Outsourcing Management, Legge & Company, LLC www.leggecompany.com Talent Management Assessment, Turnover Reduction, Web-based employee surveys Mercom Systems, Inc. www.mercom.com Enterprise Recording Solutions (See our enhanced listing in the alphabetical section) Micronique, Inc. www.micronique.com Application Integration Utilites Money's Worth www.4yourmoneysworth.com Interim Management NetByTel www.netbytel.com Outsourced Outsourced is a modern day comedy of cross-cultural conflict and romance, directed by John Jeffcoat, released in 2007. Synopsis Todd Anderson (Josh Hamilton) spends his days managing a customer call center for American Novelty Products in Seattle, until his job, Provider of Voice Self-Service NetSuite www.netsuite.com Accounting Nuasis www.nuasis.com IP-based Contact Center Software Opus Group www.opusgroupconsulting.com Performance Management pbxnsip Inc. www.pbxnsip.com Voice Recording PC Telecom Corp. www.pctelecom.com Switching Phone Pro www.phonepro.com Customer Service Training PowerHouse Consulting www.powerhouse1.com Call Center Assessments, Telecom Assessments, Information Technology Assessments RAD Data Communications www.radusa.com TDMoIP Gateways Radiant Logic www.radiantlogic.com Identity Management Raritan Raritan, river, 85 mi (137 km) long, rising in N central N.J., and flowing generally SE to Raritan Bay, an arm of Lower New York Bay, at Perth Amboy. Through pumping the Raritan supplies water to the Spruce Run and Round Valley reservoirs. 732-764-8888 x1375 Server Managment Solutions Select International www.selectsacs.com Call Center Hiring and Retention Tool Sendia Corporation www.sendia.com Wireless salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History Origins Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff. Spectrum Corp. www.specorp.com Wallboards, IP Wallboards (See our enhanced listing in the alphabetical section) Sterling Audits www.sterlingaudits.com Benchmarking, Call Center & Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Customer Service Auditing, Workshops TARGUSinfo www.targusinfo.com Real-time Inbound Call Center Services Tech Team Global www.techteam.com Tech Support Help Desk Outsourcing Services Telecorp Products. Inc. www.telecorpproducts.com Quality Monitoring, Real-time Recording (See our enhanced listing in the alphabetical section) Teleperformance-Mexico www.merkafon.com Customer Services/Tech Support (See our enhanced listing in the alphabetical section) Telephony@Work, Inc. www.telephonyatwork.com Hosted Contact Center (See our enhanced listing in the alphabetical section) Tele Tech www.teletech.com Customer Relationship Management and Business Process Outsourcing TMONE www.tmone.com Customer Acquisition & Lead Generation Toshiba America Information Systems Inc. www.telecom.toshiba.com Vioeo Comm See comms. , Unified messaging, IP Phones, VoIP, analog/digital phones, wireless Trenton Technology Inc. www.trentontechnology.com CompactPCI The PCI bus technology implemented on a Eurocard form factor. Eurocards provide more rugged packaging and a more secure plug and socket than the standard PCI card used in desktop computers. , Passive Backplanes A backplane that adds no processing in the circuit. See backplane. Ulysses Learning www.ulysseslearning.com Simulation-based e-Learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. for CSRs, sales reps and managers Universal Digital Productions, Inc. www.unidig.com Voice prompt A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." recording Verint Systems www.verint.com Call Recording Solutions (See our enhanced listing in the alphabetical section) Verio www.verio.com Managed Web Hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. , Shared Web Hosting, Managed Security, IP-VPNs, IPv6 Access Vocal Laboratories Inc. www.vocalabs.com Usability testing Usability testing is a means for measuring how well people can use some human-made object (such as a web page, a computer interface, a document, or a device) for its intended purpose, i.e. usability testing measures the usability of the object. of phone based inbound customer service Vocent Solutions Inc. www.vocent.com Voice Biometrics VoiceLog www.voicelog.com/virtual-logger.html Call Recording Solutions WisdomForce Technologies, Inc. www.wisdomforce.com Data Integration Witness Systems www.witness.com Workforce Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , IP recording, e-Learning (See our enhanced listing in the alphabetical section) |
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