Product/services listings.ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. PRODUCTS 1. Auto Attendants The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com Artisoft www.artisoft.com iVoice Inc www.ivoice.com Know IT!, Inc. www.knowit-cti.com LocusDialog www.locusdialog.com Parlance Parlance - A concurrent language. ["Parallel Processing Structures: Languages, Schedules, and Performance Results", P.F. Reynolds, PhD Thesis, UT Austin 1979]. Corp. www.nameconnector.com Technology for Business Corp. www.tfbc.com Telrex www.telrex.com Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. www.vodavi.com 2. Call Diverters Audiocom www.audiocom.com 3. Call Sequencers Audiocom www.audiocom.com 4. Digital Announcers (ACD) Audiocom www.audiocom.com Smart Telecom www.smart-telecom.ca Windows to Technology Ltd www.win2tech.com 5. Message Boards Audiocom www.audiocom.com Inova Corp. www.inovacorp.com Smart Telecom www.smart-telecom.ca Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) TargetVision www.targetvision.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Trans-Lux Trans-Lux is a major manufacturer of real-time displays, and became known for their stock market tickers. Their range included mechanical ones that appeared electronic by using yellow dots and a black background to give the illusion of green electronically-generated green lettering Corp. www.trans-lux.com 7. ACD Software Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter. Software www.altitude.com Artisoft www.artisoft.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section.) Avaya Avaya Inc. (NYSE: AV) is a S&P 500, global telecommunications company which specializes in enterprise telephony and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on October 1, 2000. www.avaya.com AVTEX www.avtex.com C3Gateways Services Inc. www.contactip.com Cintech www.cintechllc.com Collaboration Working together on a project. See collaborative software. Technologies www.collaborationtechnologies.co.uk Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Solutions www.oaisys.com Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software www.concerto.com (See our enhanced listing in the alphabetical section.) CosmoCom www.cosmocom.com EADS EADS European Aeronautic Defence and Space Company N.V. EADS Expeditionary Air Defense System (USMC) EADS Extended Air Defense Systems EADS Environmental Assessment Data System EADS Echelons Above Division Study Telecom www.eadstelecom-na.com EagleIP.com www.eagleip.com (See our enhanced listing in the alphabetical section.) Excendia www.excendia.com FlexSolv www.flexsolv.com Inter-Tel, Inc. www.inter-tel.com Latigent, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.latigent.com (See our enhanced listing in the alphabetical section.) Noble Systems Corporation www.noblesys.com (See our enhanced listing in the alphabetical section.) Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony www.nortelnetworks.com Nuasis www.nuasis.com Rockwell Rock·well , Norman 1894-1978. American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. FirstPoint Contact www.rockwellfirstpoint.com Smart Telecom www.smart-telecom.ca Spanlink Communications www.spanlink.com Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Strategic Computer Support, Inc. www.strategicinc.com Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. @ Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) TeleSynergy Research (USA), Inc. www.telesynergy.com Teloquent www.teloquent.com Telrex www.telrex.com TouchStar Software www.touchstarsoftware.com Vocalcom www.vocalcom.com White Pajama www.whitepajama.com Zeacom, Inc. www.zeacom.com 8. Stand-Alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context. "We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones." ACD Gematech, Inc. www.gematech.com ASSOCIATIONS Alberta Alberta (ălbûr`tə), province (2001 pop. 2,974,807), 255,285 sq mi (661,188 sq km), including 6,485 sq mi (16,796 sq km) of water surface, W Canada. Call Centre Association ACCA ACCA Air Conditioning Contractors of America Association, Inc. ACCA Association of Chartered Certified Accountants ACCA American Corporate Counsel Association ACCA Association Communale de Chasse Agréée (France) www.abcallcentre.com CRMXchange www.crmxchange.com Society of Workforce Planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce Professionals (SWPP SWPP Storm Water Pollution Prevention Plan SWPP Society of Wedding & Portrait Photographers SWPP Southwest Power Pool (Little Rock, AR) SWPP Source Water Petition Program (EPA) ) www.swpp.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. TelePlaza www.teleplaza.com BILLING Convergys Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. www.convergys.com (See our enhanced listing in the alphabetical section.) DataLinx www.datalinx.net DCA (1) (Document Content Architecture) IBM file formats for text documents. DCA/RFT (Revisable-Form Text) is the primary format and can be edited. DCA/FFT (Final-Form Text) has been formatted for a particular output device and cannot be changed. Services www.dcaservices.com Flash Horizon Inc. www.flashorizon.com I.S. Associates, Inc. www.isassoc.com NetCracker NetCracker Technology provides Web-based Operations Support System (OSS) technology services to service providers, cable operators, corporate enterprises, and government agencies. Technology www.netcracker.com NetSuite This article has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. www.netsuite.com ORCOM www.orcom.com PC Telecom Corp. www.pctelecom.com Phase 2 Solutions, Inc. www.phase2solutions.com CALL ACCOUNTING EADS Telecom www.eadstelecom-na.com Gryphon Networks www.gryphonnetworks.com HigherGround Inc. www.highergroundinc.com I.S. Associates, Inc. www.isassoc.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. , Inc. www.cng.nec.com PC Telecom Corp. www.pctelecom.com Telcom FX www.telcomfx.com Trivium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems Inc. www.triviumsys.com CALL CENTER DESIGN/FACILITIES MANAGEMENT Akibia www.akibia.com Americall Group, Inc. www.americallgroup.com Amtech Marketing, Inc. www.amtechmarketing.com ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and Solutions, Inc. www.asasolutions.com BenchmarkPortal, Inc. www.benchmarkportal.com c@rdtech www.cartagenia.it Excell Agent Services www.excellagent.com Expert Tele-Services, Inc. www.expertele.com iSKY www.isky.com PC Telecom Corp. www.pctelecom.com Sennheiser Sennheiser electronic GmbH & Co. KG is a private German company that makes microphones, headphones, telephony accessories, and avionics headsets for consumer, professional, and business applications. Communications www.sennheisercommunications.com (See our enhanced listing in the alphabetical section.) The Call Center School www.thecallcenterschool.com The Taylor Taylor, city (1990 pop. 70,811), Wayne co., SE Mich., a suburb of Detroit adjacent to Dearborn; founded 1847 as a township, inc. as a city 1968. A small rural village until World War II, it developed significantly in the second half of the 20th cent. Reach Group, Inc. www.thetaylorreachgroup.com Vocalcom www.vocalcom.com CALL CENTER SIMULATION/TESTING SOFTWARE ClickFox www.clickfox.com Comdial Comdial is a telecommunications company based in Sarasota, Florida. Comdial was a former manufacturer and current deisgner and developer of Telecommunications Systems, or telephone syestems. www.comdial.com Employment Technologies Corporation www.etc-easy.com/ Excell Agent Services www.excellagent.com Knowlagent www.knowlagent.com PC Telecom Corp. www.pctelecom.com Vocal Laboratories Inc. www.vocalabs.com CALLER ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. EQUIPMENT Dees Communications www.dees.com COLLECTION AGENCIES Americall Group, Inc. www.americallgroup.com CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Teleservices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. Inc. www.crm-teleservices.com FreeCallCenterQuotes.com www.freecallcenterquotes.com MsourcE Corp. www.mphasis MphasiS (previously MphasiS BFL Ltd) is an information technology and business process outsourcing company based in Bangalore, India. MphasiS Limited (then, MphasiS BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company MphasiS Corporation .com COMMUNICATIONS SYSTEMS 18. Centrex CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies www.citel.com 19. Communications ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). AlterBox www.alterbox.net Avocent Avocent Corporation (NASDAQ: AVCT) is an information technology products manufacturer headquartered in Huntsville, Alabama. Avocent was formed in 2000 from the merger of the world’s two largest KVM (keyboard, video and mouse) switch manufacturers: Apex and Cybex Corporation www.avocent.com DigitalTalk www.pcfonica.com (See our enhanced listing in the alphabetical section.) Information Access Technology www.iat-cti.com NetCracker Technology www.netcracker.com NeverQ/Inter Telemedia Telemedia was a Canadian media company, which had holdings in radio, television and magazine publishing. The company was launched in 1968 by Philippe de Gaspé Beaubien. www.neverq.net/pop/ Prosodie Interactive www.prosodieinteractive.com White Pajama www.whitepajama.com 20. IP-PBX Alltel ALLTEL Corporation (NYSE: AT) is an American telecommunications company with headquarters in Little Rock, Arkansas. Alltel provides wireless services to residential and business customers in 35 states. CPI (1) (Characters Per Inch) The measurement of the density of characters per inch on tape or paper. A printer's CPI button switches character pitch. (2) (Counts Per I www.alltelcpi.com AltiGen Communications www.altigen.com (See our enhanced listing in the alphabetical section.) Artisoft www.artisoft.com c@rdtech www.cartagenia.it Carroll Car·roll , James 1854-1907. British-born American physician noted for his research on yellow fever. In 1900 he deliberately infected himself with the disease for experimental purposes. Communications www.carrollcommunications.com CITEL Technologies www.citel.com Comdial www.comdial.com DialResults www.dialresults.com DigitalTalk www.pcfonica.com (See our enhanced listing in the alphabetical section.) EADS Telecom www.eadstelecom-na.com ESI (Edge Side Includes) A markup language for Web pages that enables elements of a Web page to be dynamically assembled in servers distributed throughout the Internet. (Estech Systems, Inc.) www.esi-estech.com Flash Horizon Inc. www.flashorizon.com FlexSolv www.flexsolv.com GBH GBH (in Britain and South Africa) grievous bodily harm Communications www.gbh.com Inter-Tel, Inc. www.inter-tel.com MERA Networks MERA Networks is a Russian offshore software development service provider focused on IT and telecom equipment vendors. MERA is headquartered in Nizhny Novgorod, Russia, and has a customer relations management office in Toronto, Canada. , Inc. www.meranetworks.com Mitel Networks www.mitel.com NEC America, Inc. www.cng.nec.com NetCentrex www.netcentrex.net Nortel Networks www.nortelnetworks.com Siemens (Siemens AG, Munich, Germany, www.siemens.com) A leading European electrical and electronics firm founded in 1847. Siemens has more than 430,000 employees in nearly 200 countries, and more than 50,000 professionals are engaged in research and development. www.enterprise.usa.siemens.com Spanlink Communications www.spanlink.com Sphere Communications www.spherecom.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teltronics, Inc. www.teltronics.com Toshiba Toshiba Corporation (株式会社東芝 Kabushiki-gaisha Tōshiba America Information Systems Inc. www.telecom.toshiba.com 21. Key Systems Alltel CPI www.alltelcpi.com ESI (Estech Systems, Inc.) www.esi-estech.com MERA Networks, Inc. www.meranetworks.com NEC America, Inc. www.cng.nec.com Toshiba America Information Systems Inc. www.telecom.toshiba.com Vodavi Communications Systems www.vodavi.com 22. Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Contact Center Accurate Always www.accuratealways.com Altitude Software www.altitude.com Astute as·tute adj. Having or showing shrewdness and discernment, especially with respect to one's own concerns. See Synonyms at shrewd. [Latin ast Solutions www.astutesolutions.com Avaya www.avaya.com Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. www.bluepumpkirt.com Castel
Castel is a place name meaning castle. Italy Castel, a short form of castello (castle), is an exceedingly common component in Italian place names. , Inc. www.castel.com Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section.) CosmoCom www.cosmocom.com eAssist Global Solutions www.eassist.com Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section.) Genticity www.customer1.com iSKY www.isky.com Nuasis www.nuasis.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Rockwell FirstPoint Contact www.rockwellfirstpoint.com SandCherry, Inc. www.sandcherry.com Servion Servion is a municipality in the district of Oron in the canton of Vaud in Switzerland. Geography Servion lies at an elevation of 752 m, 3. Global Solutions Ltd www.servion.com Siemens www.enterprise.usa.siemens.com Talisma Corp. www.talisma.com (See our enhanced listing in the alphabetical section.) Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) TeleTech www.teletech.com (See our enhanced listing in the alphabetical section.) Teloquent www.teloquent.com 23. Network Integration Accton Technology www.accton.com Akibia www.akibia.com Gryphon Networks www.gryphonnetworks.com Nobel Nobel monetary awards for outstanding contributions benefiting mankind. [World. Hist.: Wheeler, 718] See : Prize www.nobelbiz.com (See our enhanced listing in the alphabetical section.) Verizon Federal Network Systems (FNS FNS Food and Nutrition Service (USDA) FNS Fonds National Suisse (French: Swiss National Science Foundation) FNS Federated Naming Service FNS Friedrich Naumann Stiftung ) www.verizon.com/fns 24. Network Mgmt./Monitoring Accton Technology www.accton.com AdventNet www.adventnet.com Avocent Corporation www.avocent.com CrossTec Corp. www.crossteccorp.com Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ Equinox equinox (ē`kwĭnŏks), either of two points on the celestial sphere where the ecliptic and the celestial equator intersect. The vernal equinox, also known as "the first point of Aries," is the point at which the sun appears to cross the Systems www.equinox.com Executive Communication Systems www.tvps.com GL Communications Inc. www.gl.com Gordon Gordon, river in W Tasmania, Australia, 125 mi (200 km) long. Flowing from mountains to the W coast, its main tributaries are the Franklin and Denison from the N, and Serpentine and Olga to the S. Kapes, Inc. www.gkinc.com Prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection. frontonasal prominence Networks www.prominencenet.com ScriptLogic ScriptLogic Corporation is a software manufacturer of network administration products for Microsoft Windows-based networks. ScriptLogic’s suite of desktop, server, and Active Directory management products help network administrators save time, increase security, and maintain Corporation www.scriptlogic.com Teltronics, Inc. www.teltronics.com UniPress Institute of High Pressure Physics (Instytut Wysokich Ciśnień) is an institute of the Polish Academy of Sciences (PAN). Unpress was found in 1972. The main fields of activity:
www.unipress.com Verio Verio is an internet service provider (ISP) in the United States. Incorporated in 1996 in Denver, Colorado, it is currently a wholly owned subsidiary of Nippon Telegraph and Telephone (NTT) Communications, which purchased it in 2000. www.verio.com Verizon Federal Network Systems (FNS) www.verizon.com/fns 25. PBXs Artisoft www.artisoft.com c@rdtech www.cartagenia.it Carroll Communications www.carrollcommunications.com Inter-Tel, Inc. www.inter-tel.com Nortel Networks www.nortelnetworks.com Reilly Reilly is a surname distinct from O'Reilly and Riley, and may refer to:
www.reillytele.com (See our enhanced listing in the alphabetical section.) Teltronics, Inc. www.teltronics.com 26. PC-PBX Hardware Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section.) 27. PC-PBX Software Amcom Software, Inc. www.amcomsoft.com Artisoft www.artisoft.com AVTEX www.avtex.com Copia Copia goddess of abundance. [Rom. Myth.: Kravitz, 65] See : Abundance International, Ltd. www.copia.com SPIRIT www.spiritdsp.com Toshiba America Information Systems Inc. www.telecom.toshiba.com 28. Reconditioned re·con·di·tion tr.v. re·con·di·tioned, re·con·di·tion·ing, re·con·di·tions To restore to good condition, especially by repairing, renovating, or rebuilding. Phone Systems Executive Communication Systems www.tvps.com 29. Routers ADTRAN, Inc. www.adtran.com Multi-Tech Systems, Inc. www.multitech.com Rockwell FirstPoint Contact www.rockwellfirstpoint.com 30. Soft Switch Castel, Inc. www.castel.com Excendia www.excendia.com Flash Horizon Inc. www.flashorizon.com MERA Networks, Inc. www.meranetworks.com NetCentrex www.netcentrex.net Smart Network Solutions www.smartisvoip.com 31. VoIP Gateways Aculab www.aculab.com AltiGen Communications www.altigen.com (See our enhanced listing in the alphabetical section.) Atinav www.atinav.com CITEL Technologies www.citel.com Executive Communication Systems www.tvps.com Flash Horizon Inc. www.flashorizon.com GBH Communications www.gbh.com Multi-Tech Systems, Inc. www.multitech.com Nobel www.nobelbiz.com (See our enhanced listing in the alphabetical section.) RAD Data Communications RAD Data Communications (also known as "RAD") is a privately held corporation, based in Tel Aviv, Israel, that designs and manufacturers specialized networking equipment. It was founded in 1981 by Zohar Zisapel and his brother, Yehuda. www.radusa.com Siemens www.enterprise.usa.siemens.com Smart Network Solutions www.smartisvoip.com SPIRIT www.spiritdsp.com VegaStream www.vegastream.com WINZ WINZ Work and Income New Zealand WINZ Water Information New Zealand Marketing www.iconcommunicator.com/10543 32. Wireless Phone Systems Headsets.com, Inc www.headsets.com SPIRIT www.spiritdsp.com COMPUTERS 33. Computer Chassis Pronounced "chah-see," it is a physical structure that holds everything or that everything is attached to. A computer's cabinet is often called the chassis. Arista arista (ä·riˑ·st Corp. www.aristaipc.com Crystal Group Inc. www.crystalpc.com 35. Fault-Tolerant Accurate Always www.accuratealways.com Arista Corp. www.aristaipc.com Crystal Group Inc. www.crystalpc.com Trenton Trenton, town, Canada Trenton, town (1991 pop. 16,908), SE Ont., Canada, on the Bay of Quinte at the mouth of the Trent River and at the south end of the Trent Canal. Its manufactures include textiles, electronic components, and paper and steel products. Technology Inc. www.trentontechnology.com 36. Industrial-Grade Arista Corp. www.aristaipc.com Crystal Group Inc. www.crystalpc.com Trenton Technology Inc. www.trentontechnology.com 39. Motherboards/Single-board Computers Arista Corp. www.aristaipc.com Trenton Technology Inc. www.trentontechnology.com 40. Network Computers Arista Corp. www.aristaipc.com Avocent Corporation www.avocent.com CONFERENCES AND EXPOSITIONS CRMXchange www.crmxchange.com High Tech High Touch Solutions, Inc. www.hthts.com Marcus Marcus, in the Bible: see Mark, Saint. Evans Ev·ans , Herbert McLean 1882-1971. American anatomist who isolated four pituitary hormones and discovered vitamin E (1922). www.contactcentersummit.com Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) www.tmcnet.com (See our enhanced listing in the alphabetical section.) TelePlaza www.teleplaza.com CONFERENCING See teleconferencing. 44. Audio Conferencing See audioconferencing. Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section.) Atinav www.atinav.com Big D Communications www.bigdcom.com/ Conference Call Direct www.conferencecalldirect.com Convedia Corporation www.convedia.com DigitalTalk www.pcfonica.com (See our enhanced listing in the alphabetical section.) eDial The hamlet of Edial lies to the east of Burntwood in Staffordshire. Edial Hall School,Edial is celebrated as the house in which that eminent lexicographer, Samuel Johnson,opened an academy in 1736. www.edial.com Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead. International www.forum-com.com GBH Communications www.gbh.com Headsets.com, Inc www.headsets.com MEDFONE Nationwide Inc. www.medfone.com Sonexis www.sonexis.com Sphere Communications www.spherecom.com SPIRIT www.spiritdsp.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teltronics, Inc. www.teltronics.com WINZ Marketing www.iconcommunicator.com/10543 Xten Networks, Inc. www.xten.com 45. Video Conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. Atinav www.atinav.com Conference Call Direct www.conferencecalldirect.com CRMXchange www.crmxchange.com GBH Communications www.gbh.com Mitel Networks www.mitel.com NeverQ/Inter Telemedia www.neverq.net/pop/ Sphere Communications www.spherecom.com SPIRIT www.spiritdsp.com Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) CONSULTING 24/7 Customer www.247customer.com Adducive www.adducive.com Amae AMAE American Museum of Atomic Energy (now American Museum of Science & Energy) Software www.amaesoftware.com Amtech Marketing, Inc. www.amtechmarketing.com APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. www.apaccustomerservices.com ASA Solutions, Inc. www.asasolutions.com BenchmarkPortal, Inc. www.benchmarkportal.com Blue Pumpkin www.bluepumpkin.com Caldwell Caldwell, city (1990 pop. 18,400), seat of Canyon co., SW Idaho, on the Boise River; inc. 1890. On the site of an Oregon Trail camping ground, the city is a major processing and distribution center for an agricultural and livestock area. List Company www.caldwell-list.com/ Call Hosts www.callhosts.com CH Consulting www.chcpro.com ClickFox www.clickfox.com Contact Center Employer of Choice www.ccemployerofchoice.com ContactCenters, Inc. www.ccibpo.com DCA Services www.dcaservices.com Dialogue Partners, Inc. www.dialoguepartners.com Employment Technologies Corporation www.etc-easy.com/ Enterprise Integration Group www.eiginc.com Expert Tele-Services, Inc. www.expertele.com FlexSolv www.flexsolv.com FOQUEST www.foquest.com HeartMath HeartMath, n company that developed tools to enhance overall health; based on the crucial link between emotions, brain function, and heart rhythms. Used in the healing energy light process for correcting psychological problems. LLC www.heartmath.com High Tech High Touch Solutions, Inc. www.hthts.com Highstone Associates www.highstoneassociates.com Human Technologies Global, Inc. www.human-technologies.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com International Call Center Academy www.tele-success.com Kathy Kathy is a feminine first name. It may refer to: In sports:
www.kathysiskenterprises.com Legge v. t. 1. To lay. 1. To lighten; to allay. & Company, LLC www.leggecompany.com LiveBridge www.livebridge.com Marcus Evans www.contactcentersummit.com Mercom Systems, Inc. www.mercom.com Money's Worth www.4yourmoneysworth.com OutSell out·sell tr.v. out·sold , out·sell·ing, out·sells 1. To surpass (another) in an amount sold: a book that outsold all others of its kind. 2. , Inc. www.outselltraining.com Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Phone Pro www.phonepro.com PictureSez www.picturesez.com PowerHouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Consulting www.powerhouse1.com (See our enhanced listing in the alphabetical section.) RSA (1) (Rural Service Area) See MSA. (2) (Rivest-Shamir-Adleman) A highly secure cryptography method by RSA Security, Inc., Bedford, MA (www.rsa.com), a division of EMC Corporation since 2006. It uses a two-part key. Teleservices Inc. www.rsateleservices.com Servion Global Solutions Ltd www.servion.com Smart Network Solutions www.smartisvoip.com SOFTEL Communications, Inc. www.softel.com (See our enhanced listing in the alphabetical section.) Spanlink Communications www.spanlink.com Strategic Advertising International LLC www.strategicadvertising.com Strategic Computer Support, Inc. www.strategicinc.com Tele-Interpreters www.teleinterpreters.com Tele-Success www.tele-success.com TelePlaza www.teleplaza.com Telvista www.telvista.com The Call Center School www.thecallcenterschool.com The Radclyffe This article is about the contemporary writer, for the author of The Well of Loneliness see Radclyffe Hall. Radclyffe (born 1950) is an American author of numerous lesbian romances. A 2003/04 recipient of the Alice B. Group, LLC www.radclyffegroup.com The Taylor Reach Group, Inc. www.thetaylorreachgroup.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) Vanguard Vanguard Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters. Communications Corp. www.vanguard.net Weikert & Co., LLC www.weikertonline.com Welch Welch , William Henry 1850-1934. American pathologist and bacteriologist who discovered the bacteria that causes gas gangrene. Group, The www.thewelchgroup.net CONTACT MANAGEMENT SOFTWARE Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section.) Amae Software www.amaesoftware.com AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software www.amcat.com (See our enhanced listing in the alphabetical section.) appStrategy, Inc. www.appstrategy.com Avidian Technologies www.avidian.com Best Software www.saleslogix.com Charter UK Limited www.charter-uk.com Cintech www.cintechllc.com Customer Expressions www.customerexpressions.com echomail www.echomail.com Inova Corp. www.inovacorp.com Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Software Sciences www.inet-sciences.com Know IT!, Inc. www.knowit-cti.com Linktivity, a Division of Converging con·verge v. con·verged, con·verg·ing, con·verg·es v.intr. 1. a. To tend toward or approach an intersecting point: lines that converge. b. Technologies www.linktivity.com Maximizer Software This article or section has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. * It reads like an advertisement and needs to be rewritten in a neutral point of view. , Inc. www.maximizer.com Nuasis www.nuasis.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) Strategic Computer Support, Inc. www.strategicinc.com TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com Touchtone Corp. www.touchtonecorp.com Vertical Solutions, Inc. www.vertsol.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. 49. CTI Software Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section.) AltiGen Communications www.altigen.com (See our enhanced listing in the alphabetical section.) Altitude Software www.altitude.com AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology www.amctechnology.com Amcom Software, Inc. www.amcomsoft.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section.) Astute Solutions www.astutesolutions.com C3Gateways Services Inc. www.contactip.com Call Hosts www.callhosts.com Calltrol Corp. www.calltrol.com Computer Telephony Solutions www.oaisys.com DialResults www.dialresults.com Digisoft www.digisoft.com Dynamic Instruments www.dynamicinst.com EADS Telecom www.eadstelecom-na.com Elix E`lix´ v. t. 1. To extract. www.elixonline.com Envox www.envox.com FlexSolv www.flexsolv.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section.) Information Access Technology www.iat-cti.com Inter-Tel, Inc. www.inter-tel.com Rockwell FirstPoint Contact www.rockwellfirstpoint.com Servion Global Solutions Ltd www.servion.com SOFTEL Communications, Inc. www.softel.com (See our enhanced listing in the alphabetical section.) Spanlink Communications www.spanlink.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Syntellect www.syntellect.com (See our enhanced listing in the alphabetical section.) Technology for Business Corp. www.tfbc.com Teloquent www.teloquent.com TouchStar Software www.touchstarsoftware.com Vocalcom www.vocalcom.com Voxpilot www.voxpilot.com Zeacom, Inc. www.zeacom.com 50. CTI Testing Tools IQ Services www.iq-services.com CUSTOMER ANALYTICS SOFTWARE Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum Logistics logistics In military science, all the activities of armed-force units in support of combat units, including transport, supply, communications, and medical aid. The term, first used by Henri Jomini, Alfred Thayer Mahan, and others, was adopted by the U.S. www.austinlogistics.com CenterForce Technologies, Inc. www.cforcetech.com Charter UK Limited www.charter-uk.com ClickFox www.clickfox.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section.) Firstwave Technologies, Inc. www.firstwave.net Genticity www.customer1.com Island Data www.islanddata.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) Mindfabric www.mindfabric.com Narragansett Narragansett (năr'əgăn`sət), Native North Americans whose language belongs to the Algonquian branch of the Algonquian-Wakashan linguistic stock (see Native American languages). Technologies www.narragansett.ie NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Oncontact Software www.oncontact.com Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software www.onyx.com Opus opus (ō`pəs) [Lat.,=work], in music, term used in cataloging a composer's works, designating either a single composition or a group published together or considered a unit. Group www.opusgroupconsulting.com SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. Inc. www.sas (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com/customer Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
External links
www.verint.com (See our enhanced listing in the alphabetical section.) CUSTOMER RELATIONSHIP MANAGEMENT 52. CRM ASP ACCPAC ACCPAC Accounts Package ACCPAC Accounting Package www.accpac.com Admail.net www.admail.net Aplicor Inc. www.aplicor.com appStrategy, Inc. www.appstrategy.com Big Sky Technologies, Inc. www.bigskytech.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) DCA Services www.dcaservices.com Firstwave Technologies, Inc. www.firstwave.net IssueTrak, Inc. www.issuetrak.com Meyer Mey·er , Annie Florance Nathan 1867-1951. American writer and a founder of Barnard College at Columbia University (1889). Her plays include The Dominant Sex (1911) and Black Souls (1932). Assocs. Teleservices www.callmeyer.com NetOffice Corporation www.netoffice.com (See our enhanced listing in the alphabetical section.) NetSuite www.netsuite.com Onyx Software www.onyx.com ORCOM www.orcom.com PictureSez www.picturesez.com Prosodie Interactive www.prosodieinteractive.com Sabio Net, Inc. www.sabionet.com Salesnet, Inc. www.salesnet.com SAS Institute Inc. www.sas.com/customer TeleTech www.teletech.com (See our enhanced listing in the alphabetical section.) Touchtone Corp. www.touchtonecorp.com White Pajama www.whitepajama.com 53. CRM Software ACCPAC www.accpac.com Advanced Concepts, Inc. www.advanced-concepts.com Airframe Business Software www.myairframe.com Akibia www.akibia.com Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section.) Amadeus Amadeus, 1845–90, king of Spain (1870–73), duke of Aosta, son of Victor Emmanuel II of Italy. After the expulsion (1868) of Queen Isabella II, Juan Prim urged the Cortes to elect Amadeus as king. He accepted the crown reluctantly. International www.amadeussolutions.com AMC Technology www.amctechnology.com Amdocs AMDOCS American Directories Operations & Computerized Systems (corporate care & billing software company) ClarifyCRM www.amdocs.com Aplicor Inc. www.aplicor.com appStrategy, Inc. www.appstrategy.com Astute Solutions www.astutesolutions.com Austin Logistics www.austinlogistics.com Avidian Technologies www.avidian.com BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Elix www.bceelix.com (See our enhanced listing in the alphabetical section.) Best Software www.saleslogix.com CenterForce Technologies, Inc. www.cforcetech.com Charter UK Limited www.charter-uk.com Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Software, Inc. www.chordiant.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) Convergys www.convergys.com (See our enhanced listing in the alphabetical section.) Customer Expressions www.customerexpressions.com Customer First Call Centers www.customerfirst.com Data-Tel Info INFO Information INFO Information (logging abbreviation) INFO Inform(ed/ation) INFO Ionic Difluoroamino Oxidizer Solutions www.datatel-info.com DataLinx www.datalinx.net DCA Services www.dcaservices.com Digisoft www.digisoft.com echomail www.echomail.com Epicor EpiCor is a product derived from fermented baker's yeast culture. It was discovered after insurance data on employees of an animal food factory showed reduced illness. The producers espouse it to have antioxidant properties due to a combination of trace elements found including Software Corp. www.clientele.epicor.com etalk eTalk (formerly eTalk Daily) is a Canadian entertainment news show hosted by Ben Mulroney and Tanya Kim. It airs weekdays on CTV. Overview eTalk is for the most part less of a tabloid show compared to rivals like Entertainment Tonight Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) Exstream Software www.exstream.com Firstwave Technologies, Inc. www.firstwave.net FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. www.frontrange.com I.S. Associates, Inc. www.isassoc.com IEX Corp. www.iex.com Internet Software Sciences www.inet-sciences.com Intervoice, Inc. www.intervoice.com (See our enhanced listing in the alphabetical section.) Island Data www.islanddata.com IssueTrak, Inc. www.issuetrak.com Know IT!, Inc. www.knowit-cti.com Maximizer Software, Inc. www.maximizer.com MerchantSpace Commerce www.merchantspace.com Mindfabric www.mindfabric.com NativeMinds www.nativeminds.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com Opus Group www.opusgroupconsulting.com PictureSez www.picturesez.com Precision Response Corp. www.prcnet.com Primus Knowledge Solutions www.primus.com QAS QAS Quality Assurance System QAS Quality Assurance Specialist QAS Quick Arbitration and Selection QAS Queensland Apprenticeship Services (subsidiary of Commerce Queensland QCCI) QAS Question and Answer Services QAS Quick Address Systems www.qas.com/us RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. www.rightnow.com Saratoga Saratoga, residential city (1990 pop. 28,061), Santa Clara co., W Calif., in a vineyard and orchard area, in the foothills of the Santa Cruz Mts.; inc. 1956. Wine is produced in the city; local attractions include tours of the champagne cellars. Systems www.saratogasystems.com SAS Institute Inc. www.sas.com/customer Sendia Corporation www.sendia.com Seneca Seneca, the elder, c.60 B.C.–c.A.D. 37, Roman rhetorician and writer Seneca, the elder (Lucius, or Marcus, Annaeus Seneca) (l Corp. www.seneca.com Sento www.sento.com Talisma Corp. www.talisma.com (See our enhanced listing in the alphabetical section.) TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com Touchtone Corp. www.touchtonecorp.com Trivium Systems Inc. www.triviumsys.com Vertical Solutions, Inc. www.vertsol.com WhisperWire www.whisperwire.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) DATABASE MANAGEMENT Admail.net www.admail.net AdventNet www.adventnet.com appStrategy, Inc. www.appstrategy.com Aradyme Corporation www.aradyme.com Authtel Permission Solutions www.authtel.com Avocent Corporation www.avocent.com CobbleSoft International Ltd. www.cobblesoft.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) CRM Teleservices Inc. www.crm-teleservices.com echomail www.echomail.com Gryphon Networks www.gryphonnetworks.com QAS www.qas.com/us Reilly Telecom, Inc. www.reillytele.com (See our enhanced listing in the alphabetical section.) RPM (1) (Revolutions Per Minute) With electric and electronics devices, RPM measures the rotational speed of the motor's spindle. Floppy disks rotate at 300 RPM, while hard disks rotate from 3,000 to 15,000 RPM. Software www.rpmsoftware.com Tigerpaw Software www.tigerpawsoftware.com Tricom Teleservices LLC www.tricomteleservices.com DATABASE MARKETING Accudata www.accudatatech.com Call Compliance www.callcompliance.com ClientLogic www.clientlogic.com (See our enhanced listing in the alphabetical section.) DataMarq www.datamarq.com Exstream Software www.exstream.com FrontRange Solutions, Inc. www.frontrange.com Harte-Hanks Harte-Hanks NYSE: HHS, headquartered in San Antonio, Texas, is a worldwide direct marketing company that provides a full range of marketing services. Consumers in California and Florida are probably most familiar with the company's PennySaver and The Flyer www.harte-hanks.com infoUSA The creator of this article, or someone who has substantially contributed to it, may have a conflict of interest regarding its subject matter. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. www.license.infousa.com (See our enhanced listing in the alphabetical section.) Know IT!, Inc. www.knowit-cti.com Narragansett Technologies www.narragansett.ie RSA Teleservices Inc. www.rsateleservices.com Technion (body) Technion - Israel Institute of Technology. http://technion.ac.il/. ftp://ftp.technion.ac.il/. Address: Haifa, Israel. Communications Corp. www.technion.com The Rankin Group, Ltd. www.rankin-group.com Tigerpaw Software www.tigerpawsoftware.com DIALING EQUIPMENT 56. Auto-Dialers Accuva Technologies www.accuva.net AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Calltrol Corp. www.calltrol.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Vocalcom www.vocalcom.com 57. Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Avaya www.avaya.com BCE Elix www.bceelix.com (See our enhanced listing in the alphabetical section.) Calltrol Corp. www.calltrol.com Castel, Inc. www.castel.com Collaboration Technologies www.collaborationtechnologies.co.uk Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section.) Data-Tel Info Solutions www.datatel-info.com DialResults www.dialresults.com Digisoft www.digisoft.com EagleIP.com www.eagleip.com (See our enhanced listing in the alphabetical section.) FreeCallCenterQuotes.com www.freecallcenterquotes.com Information Access Technology www.iat-cti.com Know IT!, Inc. www.knowit-cti.com Noble Systems Corporation www.noblesys.com (See our enhanced listing in the alphabetical section.) SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) Strategic Computer Support, Inc. www.strategicinc.com TeleDirect International, Inc. www.tdirect.com TeleSynergy Research (USA), Inc. www.telesynergy.com TouchStar Software www.touchstarsoftware.com 58. Preview Dialers An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. Calltrol Corp. www.calltrol.com Information Access Technology www.iat-cti.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section.) DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES 59. Ad Agency Services Market One www.market1communications.com Strategic Advertising International LLC www.strategicadvertising.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) The Rankin Group, Ltd. www.rankin-group.com 60. Design Studio Services Integrated Marketing Solutions www.marketsolutionsonline.com Strategic Advertising International LLC www.strategicadvertising.com 61. Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. AFFINA www.affina.com Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section.) AnswerNet Network www.answernetnetwork.com Archway Marketing Services www.archway.com (See our enhanced listing in the alphabetical section.) ClientLogic www.clientlogic.com (See our enhanced listing in the alphabetical section.) Customer First Call Centers www.customerfirst.com Harte-Hanks www.harte-hanks.com InService America www.inserviceamerica.com Product Line, The www.holdendirect.com Z-Firm LLC www.zfirm.com 62. Fulfillment Software Exstream Software www.exstream.com 63. Lead Tracking Harte-Hanks www.harte-hanks.com Kall For a municipality in Germany see Kall, Germany. Kall is a Faroese telecommunications company, which started in October 2000. After the parliament (Løgting) in 1999 made a new law, that allowed others to compete with Telefonvirki Føroya Løgtings (TFL), which in the 8 www.kall8.com Velaro Inc. www.velaro.com 64. Mailing House Services DataMarq www.datamarq.com 66. Market Research Company Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) Call Centers of America www.kathysiskenterprises.com Colwell Colwell can refer to two places:
Communications, Inc. www.colwell-salmon.com Market One www.market1communications.com Meyer Assocs. Teleservices www.callmeyer.com NSON Opinion Research www.nsoninfo.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Sterling Audits www.sterlingaudits.com Strategic Advertising International LLC www.strategicadvertising.com Virtual Causeway www.v-causeway.com 67. Printing Services Archway Marketing Services www.archway.com (See our enhanced listing in the alphabetical section.) DCA Services www.dcaservices.com Integrated Marketing Solutions www.marketsolutionsonline.com 68. Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Marketing Software Exstream Software www.exstream.com Island Data www.islanddata.com Narragansett Technologies www.narragansett.ie PacificEast Corporation www.pacificcorp.com 69. ZIP+4 Software QAS www.qas.com/us DIRECTORY SERVICES Amcom Software, Inc. www.amcomsoft.com DISASTER RECOVERY ADTRAN, Inc. www.adtran.com Alpine ALPINE Antihypertensive Treatment and Lipid Profile in a North of Sweden Efficacy Evaluation (drug trial) ALPINE Advanced Logistics Program Integration and Engineering Access, Inc. www.alpineaccess.com Aradiant Corp. www.aradiant.com Forum Communications International www.forum-com.com Gematech, Inc. www.gematech.com RAD Data Communications www.radusa.com Source One Communications www.sourceoneglobal.com Syntellect www.syntellect.com (See our enhanced listing in the alphabetical section.) Verio www.verio.com E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. 72. E-mail ACD AVTEX www.avtex.com Cintech www.cintechllc.com Computer Telephony Solutions www.oaisys.com EagleIP.com www.eagleip.com (See our enhanced listing in the alphabetical section.) Noble Systems Corporation www.noblesys.com (See our enhanced listing in the alphabetical section.) Teloquent www.teloquent.com Zeacom, Inc. www.zeacom.com 73. E-mail Management Software AMC Technology www.amctechnology.com Astute Solutions www.astutesolutions.com Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section.) Copia International, Ltd. www.copia.com Customer Expressions www.customerexpressions.com eAssist Global Solutions www.eassist.com echomail www.echomail.com eGain Communications www.egain.com (See our enhanced listing in the alphabetical section.) InStranet, Inc. www.instranet.com Narragansett Technologies www.narragansett.ie Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com 74. E-mail Management ASP Admail.net www.admail.net eGain Communications www.egain.com (See our enhanced listing in the alphabetical section.) LivePerson www.liveperson.com White Pajama www.whitepajama.com ENTERPRISE RESOURCE PLANNING See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. SOFTWARE ACCPAC www.accpac.com Airframe Business Software www.myairframe.com Epicor Software Corp. www.clientele.epicor.com GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp. www.gmt.com (See our enhanced listing in the alphabetical section.) NetSuite www.netsuite.com SAP sap, fluid in plants consisting of water and dissolved substances. Cell sap refers to this fluid present in the large vacuole, or cell cavity, that occupies most of the central portion of mature plant cells. www.sap.com FAX 77. Fax Application Software Z-Firm LLC www.zfirm.com 78. Fax Boards Aculab www.aculab.com 79. Fax Broadcasting Products Copia International, Ltd. www.copia.com Z-Firm LLC www.zfirm.com 80. Fax Broadcasting Services Meyer Assocs. Teleservices www.callmeyer.com 82. Fax Mail Copia International, Ltd. www.copia.com 83. Fax Hardware (Servers) Equinox Systems www.equinox.com 84. Fax On-Demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front Copia International, Ltd. www.copia.com Signius Communications www.signius.com FIELD SALES PRODUCTS Aplicor Inc. www.aplicor.com Marastar Communications www.marastar.com Oncontact Software www.oncontact.com Salesnet, Inc. www.salesnet.com WhisperWire www.whisperwire.com FINANCIAL SERVICES The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. 87. Check And Credit Card Processing & Verification See verify. verification - The process of determining whether or not the products of a given phase in the life-cycle fulfil a set of established requirements. Edgil Associates www.edgil.com Selway Group, Inc. www.selwaygroup.com WNS WNS Washington (DC) Numismatic Society WNS WADP Numbering System (World Association for the Development of Philately) WNS Wireless Network Security WNS Weismann-Netter Syndrome WNS Western Snow Conference Global Services Pvt Ltd www.wnsgs.com HANDSETS Alltel CPI www.alltelcpi.com CommuniTech www.communitech.com Plantronics Plantronics is a hardware company based in Santa Cruz, California, that specializes in lightweight headsets and is the market leader worldwide[1]. History www.plantronics.com (See our enhanced listing in the alphabetical section.) HEADSETS 92. Headsets Alltel CPI www.alltelcpi.com Big D Communications www.bigdcom.com/ CommuniTech www.communitech.com eMicrophones, Inc. www.emicrophones.com Excell Agent Services www.excellagent.com GBH Communications www.gbh.com GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) Headsets.com, Inc www.headsets.com Plantronics www.plantronics.com (See our enhanced listing in the alphabetical section.) Sennheiser Communications www.sennheisercommunications.com (See our enhanced listing in the alphabetical section.) Windows to Technology Ltd www.win2tech.com 93. Headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. Repair & Accessories Big D Communications www.bigdcom.com/ CommuniTech www.communitech.com GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) Headsets.com, Inc www.headsets.com Plantronics www.plantronics.com (See our enhanced listing in the alphabetical section.) HELP DESK/TECH SUPPORT 94. Help Desk ASP Akibia www.akibia.com Aplicor Inc. www.aplicor.com Aradiant Corp. www.aradiant.com Beacon Beacon, city (1990 pop. 13,243), Dutchess co., SE N.Y., on the E bank of the Hudson River; settled 1663, inc. in 1913 when Fishkill Landing and Matteawan villages were united. Global Services Corp. www.beaconglobalservices.com Big Sky Technologies, Inc. www.bigskytech.com eTelecare International www.etelecare.com Expertcity, Inc. www.gotoassist.com Fused fuse 1 also fuze n. 1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end. 2. Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section.) IssueTrak, Inc. www.issuetrak.com Marcheka Software www.rap-x.com Seneca Corp. www.seneca.com UniPress Software www.unipress.com 95. Help Desk Software Accurate Always www.accuratealways.com Accuva Technologies www.accuva.net Airframe Business Software www.myairframe.com AlterBox www.alterbox.net AMTELCO Amtelco is a manufacturer of telecommunications equipment and telephone answering service and call center systems, founded in 1976. History Amtelco was founded in 1976 by Bill Curtin in the wake of the 1968 Federal Communications Commission ruling in the Carterphone case, www.amtelco.com C3Gateways Services Inc. www.contactip.com CobbleSoft International Ltd. www.cobblesoft.com CrossTec Corp. www.crossteccorp.com Customer Expressions www.customerexpressions.com empolis empolis is a content management and knowledge management software company owned by arvato Bertelsmann. Products Products include: empolis:Information Access Suite empolis:Service Lifecycle Suite empolis:Content Lifecycle Suite empolis:Product Sales Suite North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. www.empolis-na.com Epicor Software Corp. www.clientele.epicor.com Excendia www.excendia.com FreeCallCenterQuotes.com www.freecallcenterquotes.com FrontRange Solutions, Inc. www.frontrange.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section.) InStranet, Inc. www.instranet.com Internet Software Sciences www.inet-sciences.com IssueTrak, Inc. www.issuetrak.com Kanisa Inc. www.kanisa.com Kinetic kinetic /ki·net·ic/ (ki-net´ik) pertaining to or producing motion. ki·net·ic adj. Of, relating to, or produced by motion. kinetic pertaining to or producing motion. Data www.kineticdata.com Linktivity, a Division of Converging Technologies www.linktivity.com LiveTime Software, Inc www.livetime.com Marcheka Software www.rap-x.com NativeMinds www.nativeminds.com Oncontact Software www.oncontact.com OTG (1) See USB OTG. (2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between www.otg.ca Phonetic pho·net·ic adj. 1. Of or relating to phonetics. 2. Representing the sounds of speech with a set of distinct symbols, each designating a single sound. Systems www.phoneticsystems.com Seneca Corp. www.seneca.com SupportSoft www.support.com TechExcel, Inc. www.techexcel.com UniPress Software www.unipress.com Vertical Solutions, Inc. www.vertsol.com HUMAN RESOURCES The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. 96. Employment Testing Employment testing is the practice of administering written, oral or other examinations as a means of determining the suitability or desirability of a job applicant. Background CallCenterJobs.com www.callcenterjobs.com Employment Technologies Corp www.etc-easy.com HeartMath LLC www.heartmath.com Legge & Company, LLC www.leggecompany.com LIMRA LIMRA Life Insurance and Market Research Association (now LIMRA International, Inc.) International www.contactcenter.limra.com 97. Motivation Products & Services Contact Center Employer of Choice www.ccemployerofchoice.com HeartMath LLC www.heartmath.com Human Technologies Global, Inc. www.human-technologies.com Inova Corp. www.inovacorp.com Integrated Marketing Solutions www.marketsolutionsonline.com Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com Phone Pro www.phonepro.com Snowfly Performance Incentives www.snowfly.com TargetVision www.targetvision.com Training For Success www.aaatrainingforsuccess.com 98. Recruiting CallCenterJobs.com www.callcenterjobs.com Center Partners www.centerpartners.com Dialogue Partners, Inc. www.dialoguepartners.com Employment Technologies Corporation www.etc-easy.com/ J.D. Hersey Hersey is the name of 4 towns:
www.jdhersey.com Kathy Sisk Enterprises www.kathysiskenterprises.com Legge & Company, LLC www.leggecompany.com Money's Worth www.4yourmoneysworth.com R.L. Bencin & Associates www.rlbencin.com Snowfly Performance Incentives www.snowfly.com TeleManagement Management of an organization's telephone and telecommunications systems, which includes maintaining and ordering new equipment and monitoring expenses for usage. Search www.tmrecruiters.com TelePlaza www.teleplaza.com 99. Temporary Help Associated Call Centers www.inboundacc.com CallCenterJobs.com www.callcenterjobs.com INTERNATIONAL CALL BACK NeverQ/Inter Telemedia www.neverq.net/pop/ INTERNET PRODUCTS & SERVICES 101. Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or eDial www.edial.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) 102. Internet & WWW Marketing Svcs. Concentric Coming from the center, or circles within circles. For example, tracks on a hard disk are concentric. Tracks on optical media are concentric or spiral shaped (in a coil) depending on the type. , An XO Communications Service www.concentric.com iCentera, LLC www.icentera.com JK August Communications, Inc. www.jkaugust.com MerchantSpace Commerce www.merchantspace.com Meyer Assocs. Teleservices www.callmeyer.com PictureSez www.picturesez.com The Rankin Group, Ltd. www.rankin-group.com TopRank Online Marketing www.toprankresults.com Velaro Inc. www.velaro.com 103. Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. AlterBox www.alterbox.net Bandwidth bandwidth Measurement of the capacity of a communications signal. For digital signals, the bandwidth is the data speed or rate, measured in bits per second (bps). For analog signals, it is the difference between the highest and lowest frequency components, measured in hertz Place www.bandwidthplace.com Concentric, An XO Communications XO Communications is a United States telecommunications firm and one of the largest Competitive Local Exchange Carrier (CLEC) in the country. It is owned by XO Holdings, Inc OTCBB: XOHO. Service www.concentric.com Nobel www.nobelbiz.com (See our enhanced listing in the alphabetical section.) Verio www.verio.com 104. Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Products/Svcs. Airframe Business Software www.myairframe.com Atinav www.atinav.com Carroll Communications www.carrollcommunications.com CITEL Technologies www.citel.com Comdial www.comdial.com CommuniTech www.communitech.com CosmoCom www.cosmocom.com CrystalVoice Communications, Inc. www.crystalvoice.com Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ DigitalTalk www.pcfonica.com (See our enhanced listing in the alphabetical section.) Elix www.elixonline.com eMicrophones, Inc. www.emicrophones.com ESI (Estech Systems, Inc.) www.esi-estech.com Forum Communications International www.forum-com.com GN Netcom, Inc. www.gnnnetcom.com (See our enhanced listing in the alphabetical section.) IQ Services www.iq-services.com Level 3 Communications
Level 3 Communications NASDAQ: LVLT is a communications and information services company headquartered in Broomfield, Colorado, USA. www.level3.com MERA Networks, Inc. www.meranetworks.com Multi-Tech Systems, Inc. www.multitech.com NetCentrex www.netcentrex.net Prominence Networks www.prominencenet.com Smart Network Solutions www.smartisvoip.com Telrex www.telrex.com Vocalcom www.vocalcom.com Vodavi Communications Systems www.vodavi.com VoiceGenie Technologies, Inc. www.voicegenie.com (See our enhanced listing in the alphabetical section.) Xten Networks, Inc. www.xten.com 105. Portals/Search Engines CRMXchange www.crmxchange.com empolis North America www.empolis-na.com iCentera, LLC www.icentera.com InStranet, Inc. www.instranet.com Kanisa Inc. www.kanisa.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) SupportSoft www.support.com 106. Text Chat Software AMTELCO www.amtelco.com Cintech www.cintechllc.com EagleIP.com www.eagleip.com (See our enhanced listing in the alphabetical section.) eAssist Global Solutions www.eassist.com Expertcity, Inc. www.gotoassist.com LivePerson www.liveperson.com Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com SupportSoft www.support.com Talisma Corp. www.talisma.com (See our enhanced listing in the alphabetical section.) Technology for Business Corp. www.tfbc.com Velaro Inc. www.velaro.com 107. Web Call Center Software AMTELCO www.amtelco.com Angel.com www.angel.com Astute Solutions www.astutesolutions.com AVTEX www.avtex.com C3Gateways Services Inc. www.contactip.com Call Hosts www.callhosts.com Chordiant Software, Inc. www.chordiant.com CrystalVoice Communications, Inc. www.crystalvoice.com Customer Expressions www.customerexpressions.com EagleIP.com www.eagleip.com (See our enhanced listing in the alphabetical section.) eAssist Global Solutions www.eassist.com empolis North America www.empolis-na.com Expertcity, Inc. www.gotoassist.com Genticity www.customer1.com Internet Software Sciences www.inet-sciences.com Kall8 www.kall8.com Kanisa Inc. www.kanisa.com Linktivity, a Division of Converging Technologies www.linktivity.com LivePerson www.liveperson.com Mindfabric www.mindfabric.com Mitel Networks www.mitel.com NetCentrex www.netcentrex.net Noble Systems Corporation www.noblesys.com (See our enhanced listing in the alphabetical section.) Onyx Software www.onyx.com Strategic Computer Support, Inc. www.strategicinc.com SupportSoft www.support.com Talisma Corp. www.talisma.com (See our enhanced listing in the alphabetical section.) Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) TeleSynergy Research (USA), Inc. www.telesynergy.com UniPress Software www.unipress.com VoiceLogger, Inc. www.voicelogger.com (See our enhanced listing in the alphabetical section.) White Pajama www.whitepajama.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) Xten Networks, Inc. www.xten.com 108. Web Callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection Products NeverQ/Inter Telemedia www.neverq.net/pop/ Primus Knowledge Solutions www.primus.com Technology for Business Corp. www.tfbc.com WebDialogs WebDialogs founded in 1998, Massachusetts-based WebDialogs, Inc. is a provider of online meeting and communication solutions – that help increase the productivity, effectiveness and quality of online interactions. , Inc. www.webdialogs.com Zeacom, Inc. www.zeacom.com 109. WebCollaboration/Shared Browsing See browse. Altitude Software www.altitude.com Atinav www.atinav.com Chordiant Software, Inc. www.chordiant.com CosmoCom www.cosmocom.com CrystalVoice Communications, Inc. www.crystalvoice.com eDial www.edial.com eGain Communications www.egain.com (See our enhanced listing in the alphabetical section.) Expertcity, Inc. www.gotoassist.com Forum Communications International www.forum-com.com Linktivity, a Division of Converging Technologies www.linktivity.com Marcheka Software www.rap-x.com Nuasis www.nuasis.com Sonexis www.sonexis.com Teltronics, Inc. www.teltronics.com Velaro Inc. www.velaro.com WebDialogs, Inc. www.webdialogs.com 110. Web Design/Hosting c@rdtech www.cartagenia.it CH Consulting www.chcpro.com Concentric, An XO Communications Service www.concentric.com JK August Communications, Inc. www.jkaugust.com Market One www.market1communications.com Product Line, The www.holdendirect.com 111. Web Self-Service Solutions Call Hosts www.callhosts.com Chordiant Software, Inc. www.chordiant.com CobbleSoft International Ltd. www.cobblesoft.com Concentric, An XO Communications Service www.concentric.com Contact Solutions, Inc. www.contactsolutions.com eAssist Global Solutions www.eassist.com eGain Communications www.egain.com (See our enhanced listing in the alphabetical section.) empolis North America www.empolis-na.com Epicor Software Corp. www.clientele.epicor.com EPOS (Electronic Point Of Sale) See point of sale. Corp. www.epos.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section.) Genticity www.customer1.com IEX Corp. www.iex.com Internet Software Sciences www.inet-sciences.com Kall8 www.kall8.com Kanisa Inc. www.kanisa.com LivePerson www.liveperson.com LiveTime Software, Inc. www.livetime.com Marcheka Software www.rap-x.com MerchantSpace Commerce www.merchantspace.com Mindfabric www.mindfabric.com MsourcE Corp. www.mphasis.com NativeMinds www.nativeminds.com PictureSez www.picturesez.com RightNow Technologies, Inc. www.rightnow.com Seagull seagull a noisy, gregarious bird that frequents the seashore. Web-footed, hook-billed, white with gray wings. Member of the family Laridae and of the genus Larus. Software www.seagullsoftware.com SupportSoft www.support.com Talisma Corp. www.talisma.com (See our enhanced listing in the alphabetical section.) TechTeam Global www.techteam.com UniPress Software www.unipress.com Unveil Technologies www.unveil.com Velaro Inc. www.velaro.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) INTERPRETER A high-level programming language translator that translates and runs the program at the same time. It translates one program statement into machine language, executes it, and then proceeds to the next statement. SERVICES Merkafon Teleperformance Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. www.merkafon.com (See our enhanced listing in the alphabetical section.) Tele-Interpreters www.teleinterpreters.com TeleTech www.teletech.com (See our enhanced listing in the alphabetical section.) ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. HARDWARE/SOFTWARE Aculab www.aculab.com Castel, Inc. www.castel.com Gordon Kapes, Inc. www.gkinc.com Multi-Tech Systems, Inc. www.multitech.com KNOWLEDGE MANAGEMENT SOFTWARE Amadeus International www.amadeussolutions.com Chordiant Software, Inc. www.chordiant.com CobbleSoft International Ltd. www.cobblesoft.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section.) Data Collection Resources www.monitoringmadeeasy.com e-Glue www.e-glue.com eGain Communications www.egain.com (See our enhanced listing in the alphabetical section.) empolis North America www.empolis-na.com etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) FrontRange Solutions, Inc. www.frontrange.com iCentera, LLC www.icentera.com InStranet, Inc. www.instranet.com IssueTrak, Inc. www.issuetrak.com Kanisa Inc. www.kanisa.com LivePerson www.liveperson.com LiveTime Software, Inc. www.livetime.com Marcheka Software www.rap-x.com Mindfabric www.mindfabric.com Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com SAS Institute Inc. www.sas.com/customer Stellent  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . , Inc. www.stellent.com TechExcel, Inc. www.techexcel.com Xentrax Information Systems www.xentrax.com LAN-BASED TELEPHONY Accton Technology www.accton.com AltiGen Communications www.altigen.com (See our enhanced listing in the alphabetical section.) Avaya www.avaya.com CITEL Technologies www.citel.com eDial www.edial.com ESI (Estech Systems, Inc.) www.esi-estech.com Flash Horizon Inc. www.flashorizon.com High Tech High Touch Solutions, Inc. www.hthts.com Multi-Tech Systems, Inc. www.multitech.com Sphere Communications www.spherecom.com Vodavi Communications Systems www.vodavi.com Xten Networks, Inc. www.xten.com LIST PRODUCTS/SERVICES 117. Database Marketing/Services Accudata www.accudatatech.com Caldwell List Company www.caldwell-list.com/ Call Compliance www.callcompliance.com Cerida Corporation www.cerida.com Gryphon Networks www.gryphonnetworks.com iSKY www.isky.com OKS-Ameridial Worldwide www.oksameridial.com (See our enhanced listing in the alphabetical section.) PacificEast Corporation www.pacificcorp.com RSA Teleservices Inc. www.rsateleservices.com The Rankin Group, Ltd. www.rankin-group.com Weikert & Co., LLC www.weikertonline.com 118. Direct Mail Lists Caldwell List Company www.caldwell-list.com/ DataMarq www.datamarq.com RSA Teleservices Inc. www.rsateleservices.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) The Rankin Group, Ltd. www.rankin-group.com W3 Data, Inc. www.w3data.com (See our enhanced listing in the alphabetical section.) 119. List Management Software Austin Logistics www.austinlogistics.com Narragansett Technologies www.narragansett.ie TeleDirect International, Inc. www.tdirect.com W3 Data, Inc. www.w3data.com (See our enhanced listing in the alphabetical section.) 120. Online Databases Caldwell List Company www.caldwell-list.com/ InsightAmerica www.insightamerica.com PacificEast Corporation www.pacificcorp.com RPM Software www.rpmsoftware.com W3 Data, Inc. www.w3data.com (See our enhanced listing in the alphabetical section.) 121. Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. Calling Lists Accudata www.accudatatech.com Caldwell List Company www.caldwell-list.com/ Cerida Corporation www.cerida.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) W3 Data, Inc. www.w3data.com (See our enhanced listing in the alphabetical section.) 122. Telephone Number Look-Up Services Accudata www.accudatatech.com InsightAmerica www.insightamerica.com PacificEast Corporation www.pacificcorp.com Phonetic Systems www.phoneticsystems.com TARGUSinfo www.targusinfo.com (See our enhanced listing in the alphabetical section.) W3 Data, Inc. www.w3data.com (See our enhanced listing in the alphabetical section.) LOGGING & MONITORING 123. Logging & Monitoring Equipment 3PV -- Third Party Verification www.3pv.com Accurate Always www.accuratealways.com Accuva Technologies www.accuva.net Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section.) ASC ASC Ambulatory surgery center, see there telecom L.P. www.ascamerica.com BCE Elix www.bceelix.com (See our enhanced listing in the alphabetical section.) BPA BPA British Paediatric Association. International www.bpaworldwide.com Computer Telephony Solutions www.oaisys.com Data Collection Resources www.monitoringmadeeasy.com Data-Tel Info Solutions www.datatel-info.com Dees Communications www.dees.com Diaphonics Di`a`phon´ics n. 1. The doctrine of refracted sound; diacoustics. www.diaphonics.com Dictaphone Corp. www.dictaphone.com/contactpoint (See our enhanced listing in the alphabetical section.) Dynamic Instruments www.dynamicinst.com enGenic Corp. www.engenic.com Envision www.envisioninc.com (See our enhanced listing in the alphabetical section.) etalk Corp. www.etalk.com (See our enhanced listing in the alphabetical section.) HigherGround Inc. www.highergroundinc.com IQ Services www.iq-services.com Mercom Systems, Inc. www.mercom.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Reilly Telecom, Inc. www.reillytele.com (See our enhanced listing in the alphabetical section.) Sabio Net, Inc. www.sabionet.com TantaComm www.tantacomm.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Voice Print International www.voiceprintonline.com VoiceLog www.voicelog.com VoiceLogger, Inc. www.voicelogger.com (See our enhanced listing in the alphabetical section.) Windows to Technology Ltd www.win2tech.com Witness Systems www.witness.com (See our enhanced listing in the alphabetical section.) Xentrax Information Systems www.xentrax.com LONG-DISTANCE long-dis·tance adj. 1. Covering a long distance: a long-distance runner; operating under long-distance supervision. 2. 124. Common Carrier Bandwidth Place www.bandwidthplace.com Nobel www.nobelbiz.com (See our enhanced listing in the alphabetical section.) 125. Directory Assistance OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) Teleservices www.oscteleservices.com Phonetic Systems www.phoneticsystems.com 126. Long-Distance Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. Bandwidth Place www.bandwidthplace.com c@rdtech www.cartagenia.it NetWolves Corp. www.netwolves.com OSC Teleservices www.oscteleservices.com 127. Toll-Free (800/888) Bandwidth Place www.bandwidthplace.com Kall8 www.kall8.com Level 3 Communications www.level3.com NetOffice Corporation www.netoffice.com (See our enhanced listing in the alphabetical section.) Nobel www.nobelbiz.com (See our enhanced listing in the alphabetical section.) ON-HOLD PRODUCTS/SERVICES NeverQ/Inter Telemedia www.neverq.net/pop/ Universal Digital Productions, Inc. www.unidig.com OUTSOURCING/TELESERVICES AGENCIES 130. Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices 24/7 Customer www.247customer.com 3PV -- Third Party Verification www.3pv.com AbleTel, Inc. www.abletelinc.com ACI ACI American Concrete Institute ACI Arch Coal Inc ACI Airports Council International (formerly Airport Associations Coordinating Council) ACI Automobile Club d'Italia ACI American Competitiveness Initiative Telecentrics, Inc. www.acitel.com ACS (Asynchronous Communications Server) See network access server. (Affiliated Computer Services Affiliated Computer Services (ACS) (NYSE: ACS) is a Fortune 500 company that provides information technology outsourcing as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. , Inc. www.acs-inc.com Act Telecom www.acttelecom.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) AFFINA www.affina.com Alert Communications Co. www.alertcom.com (See our enhanced listing in the alphabetical section.) Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section.) Alpine Access, Inc. www.alpineaccess.com Americall Group, Inc. www.americallgroup.com AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com Aradiant Corp. www.aradiant.com Archway Marketing Services www.archway.com (See our enhanced listing in the alphabetical section.) Associated Call Centers www.inboundacc.com Beacon Global Services Corp. www.beaconglobalservices.com Call Centers of America www.kathysiskenterprises.com CCC CCC A very speculative grade assigned to a debt obligation by a rating agency. Such a rating indicates default or considerable doubt that interest will be paid or principal repaid. Also called Caa. Interactive Corp. www.cccinteractive.com Center Partners www.centerpartners.com Charlton Charlton may refer to: Places England
www.tcgcorp.net ClientLogic www.clientlogic.com (See our enhanced listing in the alphabetical section.) Colwell & Salmon Communications, Inc. www.colwell-salmon.com Connection, The www.the-connection.com (See our enhanced listing in the alphabetical section.) Connoisseur Teleservices www.connoisseuronline.com Contact America www.contact-america.com ContactCenters, Inc. www.ccibpo.com Creative Marketing Strategies, Inc. www.cmsgrp.com CRM Teleservices Inc. www.crm-teleservices.com Customer First Call Centers www.customerfirst.com DataMarq www.datamarq.com eTelecare International www.etelecare.com Expert Tele-Services, Inc. www.expertele.com FreeCallCenterQuotes.com www.freecallcenterquotes.com Hamilton Hamilton, city, Bermuda Hamilton, city (1990 est. pop. 3,100), capital of Bermuda, on Bermuda Island. It is a port at the head of Great Sound, a huge lagoon and deepwater harbor protected by coral reefs. Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com Help Desk NOW www.helpdesknow.com Hispanic Hispanic Multiculture A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race Social medicine Any of 17 major Latino subcultures, concentrated in California, Texas, Chicago, Miam, NY, and elsewhere Teleservices Corp. www.htc.to InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com IntelliCare www.intellicare.com iSKY www.isky.com LiveBridge www.livebridge.com MEDFONE Nationwide Inc. www.medfone.com Merkafon Teleperformance www.merkafon.com (See our enhanced listing in the alphabetical section.) MsourcE Corp. www.mphasis.com NetByTel www.netbytel.com O'Currance Teleservices www.ocurrance.com OKS-Ameridial Worldwide www.oksameridial.com (See our enhanced listing in the alphabetical section.) Optimum Communications Group, Inc. www.optimumcom.com ORC Orc monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso] See : Monsters ProTel, Inc. www.orcprotel.com ORCOM www.orcom.com OSC Teleservices www.oscteleservices.com Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Phase 2 Solutions, Inc. www.phase2solutions.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Precision Response Corp. www.prcnet.com Product Line, The www.holdendirect.com Prosodie Interactive www.prosodieinteractive.com RMH RMH Ronald McDonald House RMH Rocky Mountain House (Canadian national park) RMH Rochester Methodist Hospital (Rochester, MN) RMH Real Manly Hug RMH Report on Macroeconomics and Health RMH Recent Medical History www.rmh.com Ron Noun 1. Ron - a Chadic language spoken in northern Nigeria Bokkos, Daffo West Chadic - a group of Chadic languages spoken in northern Nigeria; Hausa in the most important member Weber Weber, river, United States Weber (wē`bər), river, c.125 mi (200 km) long, rising in the Uinta Mts., N central Utah, and flowing north and northwest to join the Ogden River at Ogden. The combined stream flows to the Great Salt Lake. and Assocs., Inc. www.telethinking.com Selway Group, Inc. www.selwaygroup.com Seneca Corp. www.seneca.com Sento www.sento.com Signius Communications www.signius.com Source One Communications www.sourceoneglobal.com StarTek www.startek.com Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions, Inc. www.synergysolutionsinc.com (See our enhanced listing in the alphabetical section.) Technion Communications Corp. www.technion.com TechTeam Global www.techteam.com Telacquire Marketing Group Inc. www.telacquire.com TELEMARKETING CONCEPTS www.tcius.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com TeleServices Direct Career Horizons, Inc. (also doing business as TeleServices Direct) is an American telemarketing company which employs more than 1300 people. It is based in Indianapolis and operates 6 call centers (as of September 2007), contacting over 20 million customers each year[1]. www.teleservicesdirect.com Telespectrum FX www.telespectrum.com Telvista www.telvista.com The Radclyffe Group, LLC www.radclyffegroup.com Tricom Teleservices LLC www.tricomteleservices.com TTC TTC Trying To Conceive TTC Toronto Transit Commission TTC Trans Texas Corridor TTC Toutes Taxes Comprises (French) TTC Trident Technical College (North Charleston, SC) TTC Temporary Traffic Control Marketing Solutions www.ttcmarketingsolutions.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com (See our enhanced listing in the alphabetical section.) VXI www.vxiusa.com Welch Group, The www.thewelchgroup.net West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow willow, common name for some members of the Salicaceae, a family of deciduous trees and shrubs of worldwide distribution, especially abundant from north temperate to arctic areas. CSN CSN Crosby, Stills, and Nash (band) CSN Centrala studiestödsnämnden (Swedish: state education grant and loan program) CSN Confédération des Syndicats Nationaux (French) Incorporated www.willowcsn.com WNS Global Services Pvt Ltd www.wnsgs.com Working Solutions www.workingsol.com Young America Young America may refer to: Cities, towns, townships, etc.
www.young-america.com Zomax Zomax® Zomepirac, see there www.zomax.com 131. Interactive 800/900 Service ACS (Affiliated Computer Services, Inc. www.acs-inc.com Act Telecom www.acttelecom.com Alert Communications Co. www.alertcom.com (See our enhanced listing in the alphabetical section.) Alpine Access, Inc. www.alpineaccess.com Aradiant Corp. www.aradiant.com Archway Marketing Services www.archway.com (See our enhanced listing in the alphabetical section.) Associated Call Centers www.inboundacc.com Beacon Global Services Corp. www.beaconglobalservices.com Contact America www.contact-america.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) Telacquire Marketing Group Inc. www.telacquire.com Telerx www.telerx.com Telespectrum FX www.telespectrum.com Tricom Teleservices LLC www.tricomteleservices.com Virtual-Agent Services www.vagent.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow CSN Incorporated www.willowcsn.com 132. Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Teleservices AbleTel, Inc. www.abletelinc.com ACI Telecentrics, Inc. www.acitel.com ACS (Affiliated Computer Services, Inc. www.acs-inc.com Act Telecom www.acttelecom.com AFFINA www.affina.com Alert Communications Co. www.alertcom.com (See our enhanced listing in the alphabetical section.) Alpine Access, Inc. www.alpineaccess.com Americall Group, Inc. www.americallgroup.com AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com Archway Marketing Services www.archway.com (See our enhanced listing in the alphabetical section.) Beacon Global Services Corp. www.beaconglobalservices.com Call Centers of America www.kathysiskenterprises.com CCC Interactive Corp. www.cccinteractive.com Center Partners www.centerpartners.com ClientLogic www.clientlogic.com (See our enhanced listing in the alphabetical section.) Colwell & Salmon Communications, Inc. www.colwell-salmon.com Edge Teleservices www.edgeteleservices.com Help Desk NOW www.helpdesknow.com Hispanic Teleservices Corp. www.htc.to InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com LiveBridge www.livebridge.com Merkafon Teleperformance www.merkafon.com (See our enhanced listing in the alphabetical section.) MsourcE Corp. www.mphasis.com Optimum Communications Group, Inc. www.optimumcom.com OSC Teleservices www.oscteleservices.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Precision Response Corp. www.prcnet.com RMH www.rmh.com Ron Weber and Assocs., Inc. www.telethinking.com Selway Group, Inc. www.selwaygroup.com Sento www.sento.com SERVICE 800 www.service800.com Signius Communications www.signius.com Source One Communications www.sourceoneglobal.com StarTek www.startek.com Synergy Solutions, Inc. www.synergysolutionsinc.com (See our enhanced listing in the alphabetical section.) Technion Communications Corp. www.technion.com Telacquire Marketing Group Inc. www.telacquire.com Tele-Interpreters www.teleinterpreters.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com Telespectrum FX www.telespectrum.com Telvista www.telvista.com Tricom Teleservices LLC www.tricomteleservices.com Virtual Causeway www.v-causeway.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com (See our enhanced listing in the alphabetical section.) VXI www.vxiusa.com Willow CSN Incorporated www.willowcsn.com Working Solutions www.workingsol.com Zomax www.zomax.com 133. Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" Teleservices 24/7 Customer www.247customer.com AbleTel, Inc. www.abletelinc.com ACI Telecentrics, Inc. www.acitel.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) Alert Communications Co. www.alertcom.com (See our enhanced listing in the alphabetical section.) Americall Group, Inc. www.americallgroup.com AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com Beacon Global Services Corp. www.beaconglobalservices.com Call Centers of America www.kathysiskenterprises.com Call Compliance www.callcompliance.com CCC Interactive Corp. www.cccinteractive.com Center Partners www.centerpartners.com Cerida Corporation www.cerida.com CH Consulting www.chcpro.com Charlton www.tcgcorp.net Colwell & Salmon Communications, Inc. www.colwell-salmon.com Connoisseur Teleservices www.connoisseuronline.com Contact America www.contact-america.com ContactCenters, Inc. www.ccibpo.com Creative Marketing Strategies, Inc. www.cmsgrp.com CRM Teleservices Inc. www.crm-teleservices.com DataMarq www.datamarq.com Edge Teleservices www.edgeteleservices.com eTelecare International www.etelecare.com Expert Tele-Services, Inc. www.expertele.com FreeCallCenterQuotes.com www.freecallcenterquotes.com Hamilton Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com Hispanic Teleservices Corp. www.htc.to InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) InService America www.inserviceamerica.com IntelliCare www.intellicare.com iSKY www.isky.com Kathy Sisk Enterprises www.kathysiskenterprises.com Market One www.market1communications.com MEDFONE Nationwide Inc. www.medfone.com Merkafon Teleperformance www.merkafon.com (See our enhanced listing in the alphabetical section.) Meyer Assocs. Teleservices www.callmeyer.com MsourcE Corp. www.mphasis.com OKS-Ameridial Worldwide www.oksameridial.com (See our enhanced listing in the alphabetical section.) Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Phase 2 Solutions, Inc. www.phase2solutions.com Phone Ware Inc. www.phonewareinc.com (See our enhanced listing in the alphabetical section.) Precision Response Corp. www.prcnet.com Product Line, The www.holdendirect.com Prosodie Interactive www.prosodieinteractive.com RMH www.rmh.com Ron Weber and Assocs., Inc. www.telethinking.com Selway Group, Inc. www.selwaygroup.com Sento www.sento.com SERVICE 800 www.service800.com Source One Communications www.sourceoneglobal.com Synergy Solutions, Inc. www.synergysolutionsinc.com (See our enhanced listing in the alphabetical section.) Technion Communications Corp. www.technion.com TechTeam Global www.techteam.com Telacquire Marketing Group Inc. www.telacquire.com TELEMARKETING CONCEPTS www.tcius.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com TeleServices Direct www.teleservicesdirect.com Telespectrum FX www.telespectrum.com Tricom Teleservices LLC www.tricomteleservices.com TTC Marketing Solutions www.ttcmarketingsolutions.com Virtual Causeway www.v-causeway.com Vision X Inc. www.vxi.com (See our enhanced listing in the alphabetical section.) VXI www.vxiusa.com Welch Group, The www.thewelchgroup.net West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Willow CSN Incorporated www.willowcsn.com WNS Global Services Pvt Ltd www.wnsgs.com Working Solutions www.workingsol.com Zomax www.zomax.com 134. Third-Party Verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. Services 3PV -- Third Party Verification www.3pv.com AbleTel, Inc. www.abletelinc.com Accudata www.accudatatech.com ACS (Affiliated Computer Services, Inc. www.acs-inc.com Act Telecom www.acttelecom.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section.) AnswerNet Network www.answernetnetwork.com Associated Call Centers www.inboundacc.com BPA International www.bpaworldwide.com Call Centers of America www.kathysiskenterprises.com CCC Interactive Corp. www.cccinteractive.com Center Partners www.centerpartners.com Cerida Corporation www.cerida.com Contact Solutions, Inc www.contactsolutions.com Creative Marketing Strategies, Inc. www.cmsgrp.com eTelecare International www.etelecare.com Hispanic Teleservices Corp. www.htc.to InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section.) LiveBridge www.livebridge.com OKS-Ameridial Worldwide www.oksameridial.com (See our enhanced listing in the alphabetical section.) Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com Outsourcing International LLC www.outsourcingintl.com RMH www.rmh.com Ron Weber and Assocs., Inc. www.telethinking.com Selway Group, Inc. www.selwaygroup.com Synergy Solutions, Inc. www.synergysolutionsinc.com (See our enhanced listing in the alphabetical section.) Telacquire Marketing Group Inc. www.telacquire.com TELEMARKETING CONCEPTS www.tcius.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com (See our enhanced listing in the alphabetical section.) VoiceLog www.voicelog.com Willow CSN Incorporated www.willowcsn.com Zomax www.zomax.com 135. Web-based Outsourcing Services ACI Telecentrics, Inc. www.acitel.com Alert Communications Co. www.alertcom.com (See our enhanced listing in the alphabetical section.) Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section.) Alpine Access, Inc. www.alpineaccess.com APAC Customer Services, Inc. www.apaccustomerservices.com Aradiant Corp. www.aradiant.com Associated Call Centers www.inboundacc.com BPA International www.bpaworldwide.com CCC Interactive Corp. www.cccinteractive.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Contact America www.contact-america.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section.) eTelecare International www.etelecare.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section.) Hamilton Contact Center Services www.hamiltontm.com Hispanic Teleservices Corp. www.htc.to LiveBridge www.livebridge.com MEDFONE Nationwide Inc. www.medfone.com OKS-Ameridial Worldwide www.oksameridial.com (See our enhanced listing in the alphabetical section.) Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com ORCOM www.orcom.com OSC Teleservices www.oscteleservices.com Outsourcing International LLC www.outsourcingintl.com Overseas Service Solutions www.overseasservicesolutions.com Precision Response Corp. www.prcnet.com Product Line, The www.holdendirect.com RMH www.rmh.com Ron Weber and Assocs., Inc. www.telethinking.com Sento www.sento.com SERVICE 800 www.service800.com Source One Communications www.sourceoneglobal.com TechTeam Global www.techteam.com TELEMARKETING CONCEPTS www.tcius.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com Telvista www.telvista.com Virtual-Agent Services www.vagent.com Vision X Inc. www.vxi.com (See our enhanced listing in the alphabetical section.) VXI www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section.) WINZ Marketing www.iconcommunicator.com/10543 WNS Global Services Pvt Ltd www.wnsgs.com Zomax www.zomax.com PERFORMANCE ANALYTICS AIM Technology www.aimtechnology.com ASC telecom L.P. www.ascamerica.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section.) Austin Logistics www.austinlogistics.com Blue Pumpkin www.bluepumpkin.com BPA International www.bpaworldwide.com CenterForce Technologies, Inc. www.cforcetech.com CRM Teleservices Inc. www.crm-teleservices.com Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ Dictaphone Corp. www.dictaphone.com/contactpoint (See our enhanced listing in the alphabetical section.) Dynamic Instruments www.dynamicinst.com e-Glue www.e-glue.com Firstwave Technologies, Inc. www.firstwave.net Genticity www.customer1.com HeartMath LLC www.heartmath.com HigherGround Inc. www.highergroundinc.com IEX Corp. www.iex.com Inova Corp. www.inovacorp.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Opus Group www.opusgroupconsulting.com Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. , Inc. www.pipkins.com (See our enhanced listing in the alphabetical section.) Sabio Net, Inc. www.sabionet.com SAS Institute Inc. www.sas.com/customer SERVICE 800 www.service800.com Snowfly Performance Incentives www.snowfly.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Technion Communications Corp. www.technion.com TeleTech www.teletech.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com Voice Print International www.voiceprintonline.com Xentrax Information Systems www.xentrax.com POWER PROTECTION 137. Power Control/Conditioning Cummins This article is about the diesel engine manufacturer. For other uses, see Cummins (disambiguation). Cummins Inc. (NYSE: CMI) is a maker of diesel and natural gas engines whose corporate headquarters is located in Columbus, Indiana. Power Generation www.cumminspower.com Dees Communications www.dees.com 138. UPS (Unint. Power Supply) Alltel CPI www.alltelcpi.com Cummins Power Generation www.cumminspower.com Gordon Kapes, Inc. www.gkinc.com Tripp Lite www.tripplite.com Windows to Technology Ltd www.win2tech.com PREMIUMS/INCENTIVES Integrated Marketing Solutions www.marketsolutionsonline.com RPM Software www.rpmsoftware.com Snowfly Performance Incentives www.snowfly.com REMOTE ACCESS/CAPABILITIES Avocent Corporation www.avocent.com CrossTec Corp. www.crossteccorp.com CrystalVoice Communications, Inc. www.crystalvoice.com Cummins Power Generation www.cumminspower.com Dees Communications www.dees.com Dynamic Instruments www.dynamicinst.com Equinox Systems www.equinox.com Expertcity, Inc. www.gotoassist.com Gordon Kapes, Inc. www.gkinc.com Linktivity, a Division of Converging Technologies www.linktivity.com Reilly Telecom, Inc. www.reillytele.com (See our enhanced listing in the alphabetical section.) Rockwell FirstPoint Contact www.rockwellfirstpoint.com Sendia Corporation www.sendia.com SMC Networks SMC Networks is a company that manufacture network equipment such as network cards, switches, wireless routers, etc. Previously an independent company, it was taken over by the Accton group. External links
www.smc SMC Saint Mary's College SMC Santa Monica College SMC Solaris Management Console SMC Smooth Muscle Cell SMC Small Magellanic Cloud (also see LMC) SMC Safety Management Certificate (maritime shipping) .com Spectrum Corp. www.specorp.com (See our enhanced listing in the alphabetical section.) Stampede stam·pede n. 1. A sudden frenzied rush of panic-stricken animals. 2. A sudden headlong rush or flight of a crowd of people. 3. Technologies, Inc. www.stampede.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) Verio www.verio.com VXI www.vxiusa.com SALES FORCE AUTOMATION Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. ACCPAC www.accpac.com Advanced Concepts, Inc. www.advanced-concepts.com Airframe Business Software www.myairframe.com Aplicor Inc. www.aplicor.com Avidian Technologies www.avidian.com Best Software www.saleslogix.com Cerida Corporation www.cerida.com Document Sciences Corporation www.docscience.com echomail www.echomail.com Epicor Software Corp. www.clientele.epicor.com Firstwave Technologies, Inc. www.firstwave.net FrontRange Solutions, Inc. www.frontrange.com Help Desk NOW www.helpdesknow.com iCentera, LLC www.icentera.com Market One www.market1communications.com NetOffice Corporation www.netoffice.com (See our enhanced listing in the alphabetical section.) NetSuite www.netsuite.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com Pegasystems Inc. www.pegasystems.com SAP www.sap.com Sendia Corporation www.sendia.com TechExcel, Inc. www.techexcel.com Touchtone Corp. www.touchtonecorp.com Trivium Systems Inc. www.triviumsys.com Vertical Solutions, Inc. www.vertsol.com WhisperWire www.whisperwire.com Z-Firm LLC www.zfirm.com SCRIPTING SERVICES/SOFTWARE Amtech Marketing, Inc. www.amtechmarketing.com appStrategy, Inc. www.appstrategy.com CrossTec Corp. www.crossteccorp.com Digisoft www.digisoft.com Enterprise Integration Group www.eiginc.com Kathy Sisk Enterprises www.kathysiskenterprises.com Seneca Corp. www.seneca.com Tele-Success www.tele-success.com TeleDirect International, Inc. www.tdirect.com Welch Group, The www.thewelchgroup.net SECURITY ADTRAN, Inc. www.adtran.com Diaphonics www.diaphonics.com FOQUEST www.foquest.com NetWolves Corp. www.netwolves.com OTG www.otg.ca Syntegra USA www.syntegra.com/us/ Verizon Federal Network Systems (FNS) www.verizon.com/fns Vernier vernier (vûr`nēr), auxiliary scale, either straight or an arc of a circle, designed to slide along a fixed scale. Its unit divisions, usually smaller than those on the fixed scale, permit a far more precise reading. www.verniernetworks.com Vocent Solutions Inc. www.vocent.com SITE SELECTION/ECONOMIC DEVELOPMENT ACI Telecentrics, Inc. www.acitel.com CallCenterJobs.com www.callcenterjobs.com Highstone Associates www.highstoneassociates.com Overseas Service Solutions www.overseasservicesolutions.com PRIDCO PRIDCO Puerto Rico Industrial Development Corporation (Puerto Rican government agency) www.pridco.com (See our enhanced listing in the alphabetical section.) Szatan and Assoc. www.szatanassociates.com TelePlaza www.teleplaza.com ULTRAPARK FREE ZONE & BUSINESS CENTER www.ultrapark.com Yakima Yakima, city, United States Yakima (yăk`əmô, –mə), city (1990 pop. 54,827), seat of Yakima co., S central Wash., on the Yakima River just below its confluence with the Naches; inc. 1886. County Development Association www.ycda.com SIMULTANEOUS VOICE/DATA Carroll Communications www.carrollcommunications.com Castel, Inc. www.castel.com Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ Octasic www.octasic.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section.) SPEECH- & VOICE-TO-TEXT RECOGNITION Accuva Technologies www.accuva.net ACS (Affiliated Computer Services, Inc. www.acs-inc.com Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com ASA Solutions, Inc. www.asasolutions.com Contact Solutions, Inc. www.contactsolutions.com Diaphonics www.diaphonics.com Elix www.elixonline.com Enterprise Integration Group www.eiginc.com EPOS Corp. www.epos.com Intervoice, Inc. www.intervoice.com (See our enhanced listing in the alphabetical section.) IQ Services www.iq-services.com LocusDialog www.locusdialog.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) Parlance Corp. www.nameconnector.com SandCherry, Inc. www.sandcherry.com TARGUSinfo www.targusinfo.com (See our enhanced listing in the alphabetical section.) TouchStar Software www.touchstarsoftware.com Unveil Technologies www.unveil.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section.) Vocent Solutions Inc. www.vocent.com Voice Print International www.voiceprintonline.com VoiceLogger, Inc. www.voicelogger.com (See our enhanced listing in the alphabetical section.) West Corp. www.west.com (See our enhanced listing in the alphabetical section.) Wizzard This article refers to the 1970s rock and roll band. For other uses, see Wizard. Wizzard was a Birmingham-based band formed by Roy Wood, former member of The Move and co-founder of Electric Light Orchestra. Software www.wizzardsoftware.com Working Solutions www.workingsol.com STANDARDS ORGANIZATIONS A standards organization, also sometimes referred to as a standards body, a standards development organization or SDO (depending on what is being referenced), is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, Contact Center Employer of Choice www.ccemployerofchoice.com SYSTEMS INTEGRATION Aradyme Corporation www.aradyme.com ASA Solutions, Inc. www.asasolutions.com Charter UK Limited www.charter-uk.com CobbleSoft International Ltd. www.cobblesoft.com Crystal Group Inc. www.crystalpc.com DPAC DPAC Denver Performing Arts Complex (CO, USA aka: DCPA) DPAC Deferred Policy Acquisition Costs (insurance) DPAC District Parent Advisory Committee DPAC Dover Partnership Against Crime Technologies Corp. www.airbornewireless.com Elix www.elixonline.com Enterprise Integration Group www.eiginc.com FOQUEST www.foquest.com High Tech High Touch Solutions, Inc. www.hthts.com Inova Corp. www.inovacorp.com Octasic www.octasic.com PowerHouse Consulting www.powerhouse1.com (See our enhanced listing in the alphabetical section.) ScriptLogic Corporation www.scriptlogic.com Seagull Software www.seagullsoftware.com Servion Global Solutions Ltd www.servion.com Smart Network Solutions www.smartisvoip.com SOFTEL Communications, Inc. www.softel.com (See our enhanced listing in the alphabetical section.) Spanlink Communications www.spanlink.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Syntegra USA www.syntegra.com/us/ Verizon Federal Network Systems (FNS) www.verizon.com/fns TELEMARKETING SOFTWARE Advanced Concepts, Inc. www.advanced-concepts.com AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Austin Logistics www.austinlogistics.com Calltrol Corp. www.calltrol.com CH Consulting www.chcpro.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) Data-Tel Info Solutions www.datatel-info.com DialResults www.dialresults.com Digisoft www.digisoft.com e-Glue www.e-glue.com Gryphon Networks www.gryphonnetworks.com PacificEast Corporation www.pacificcorp.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) TeleDirect International, Inc. www.tdirect.com Trivium Systems Inc. www.triviumsys.com TELEPHONE MONITORING SERVICES The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. Accurate Always www.accuratealways.com Amae Software www.amaesoftware.com ASC telecom L.P. www.ascamerica.com Big D Communications www.bigdcom.com/ BPA International www.bpaworldwide.com Data Collection Resources www.monitoringmadeeasy.com Gematech, Inc. www.gematech.com HigherGround Inc. www.highergroundinc.com International Call Center Academy www.tele-success.com Reilly Telecom, Inc. www.reillytele.com (See our enhanced listing in the alphabetical section.) Sabio Net, Inc. www.sabionet.com TELEMARKETING CONCEPTS www.tcius.com Telrex www.telrex.com VoiceLog www.voicelog.com Xentrax Information Systems www.xentrax.com TESTING PRODUCTS/SERVICES AdventNet www.adventnet.com Employment Technologies Corporation www.etc-easy.com/ GL Communications Inc. www.gl.com Gordon Kapes, Inc. www.gkinc.com National Technical Systems www.ntscorp.com TOLL-FRAUD DETECTION OTG www.otg.ca TARGUSinfo www.targusinfo.com (See our enhanced listing in the alphabetical section.) Trivium Systems Inc. www.triviumsys.com TRAINING 154. Audio Cassettes A 1/8" inch, analog audio tape format that has been widely used for music distribution and home recording. Although the same size housing is used, the tape thickness and length determine the recording time. Cassettes holding from 15 minutes to 60 minutes per side have been manufactured. 12 Step Productions www.kathysiskenterprises.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) 155. Books/Workbooks 12 Step Productions www.kathysiskenterprises.com Human Technologies Global, Inc. www.human-technologies.com International Call Center Academy www.tele-success.com OutSell, Inc. www.outselltraining.com Sterling Audits www.sterlingaudits.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) Tele-Success www.tele-success.com The Call Center School www.thecallcenterschool.com 156. Interactive/Computer Training 12 Step Productions www.kathysiskenterprises.com Amtech Marketing, Inc. www.amtechmarketing.com Data Collection Resources www.monitoringmadeeasy.com Envision www.envisioninc.com (See our enhanced listing in the alphabetical section.) InStranet, Inc. www.instranet.com International Call Center Academy www.tele-success.com Knowlagent www.knowlagent.com Marastar Communications www.marastar.com OutSell, Inc. www.outselltraining.com Phone Pro www.phonepro.com Tele-Success www.tele-success.com The Call Center School www.thecallcenterschool.com The Radclyffe Group, LLC www.radclyffegroup.com Voice Print International www.voiceprintonline.com WINZ Marketing www.iconcommunicator.com/10543 157. TSR/Management Training Svcs. 12 Step Productions www.kathysiskenterprises.com Amtech Marketing, Inc. www.amtechmarketing.com BenchmarkPortal, Inc. www.benchmarkportal.com CallCenter Jobs.com www.callcenterjobs.com Contact Center Employer of Choice www.ccemployerofchoice.com CRMXchange www.crmxchange.com Human Technologies Global, Inc. www.human-technologies.com International Call Center Academy www.tele-success.com Kathy Sisk Enterprises www.kathysiskenterprises.com Marastar Communications www.marastar.com Money's Worth www.4yourmoneysworth.com OutSell, Inc. www.outselltraining.com Phone Pro www.phonepro.com Tele-Success www.tele-success.com The Call Center School www.thecallcenterschool.com Training For Success www.aaatrainingforsuccess.com 158. Video Training 12 Step Productions www.kathysiskenterprises.com UNIFIED MESSAGING Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. ACCPAC www.accpac.com Act Telecom www.acttelecom.com AlterBox www.alterbox.net AMTELCO www.amtelco.com AVTEX www.avtex.com Big Sky Technologies, Inc. www.bigskytech.com Carroll Communications www.carrollcommunications.com EADS Telecom www.eadstelecom-na.com EPOS Corp. www.epos.com Excendia www.excendia.com Inter-Tel, Inc. www.inter-tel.com NEC America, Inc. www.cng.nec.com NetOffice Corporation www.netoffice.com (See our enhanced listing in the alphabetical section.) Prosodie Interactive www.prosodieinteractive.com Siemens www.enterprise.usa.siemens.com Sphere Communications www.spherecom.com Syntegra USA www.syntegra.com/us/ Voxpilot www.voxpilot.com VOICE MESSAGING Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. PRODUCTS 160. Integrated Voice Messaging AMTELCO www.amtelco.com Big Sky Technologies, Inc. www.bigskytech.com Comdial www.comdial.com Convedia Corporation www.convedia.com eDial www.edial.com enGenic Corp. www.engenic.com Information Access Technology www.iat-cti.com Intervoice, Inc. www.intervoice.com (See our enhanced listing in the alphabetical section.) NEC America, Inc. www.cng.nec.com Vodavi Communications Systems www.vodavi.com Zeacom, Inc. www.zeacom.com 161. Voice Mail eMicrophones, Inc. www.emicrophones.com ESI (Estech Systems, Inc.) www.esi-estech.com iVoice Inc www.ivoice.com Kall8 www.kall8.com Signius Communications www.signius.com Toshiba America Information Systems Inc. www.telecom.toshiba.com VOICE PRODUCTS 162. Voice Application Generator Software that generates application programs from descriptions of the problem rather than by traditional programming. It is at a higher level and easier to use than a high-level programming language such as C/C++ or COBOL. Applied Technologies on Language and Speech www.verbio.com Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ Envox www.envox.com LumenVox LLC www.lumenvox.com STR-SpeechTech Ltd. www.speechtech.com TuVox TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients. History TuVox was founded in 2001 by Steven S. www.tuvox.com 163. Voice Application Software Applied Technologies on Language and Speech www.verbio.com Apptera www.apptera.com Comdial www.comdial.com CrystalVoice Communications, Inc. www.crystalvoice.com Diaphonics www.diaphonics.com enGenic Corp. www.engenic.com Envox www.envox.com FlexSolv www.flexsolv.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section.) LumenVox LLC www.lumenvox.com NetByTel www.netbytel.com Phonetic Systems www.phoneticsystems.com SandCherry, Inc. www.sandcherry.com STR-SpeechTech Ltd. www.speechtech.com TuVox www.tuvox.com Unveil Technologies www.unveil.com Vocent Solutions Inc. www.vocent.com VoiceGenie Technologies, Inc. www.voicegenie.com (See our enhanced listing in the alphabetical section.) Voxpilot www.voxpilot.com Xten Networks, Inc. www.xten.com 164. Data/Voice Line Equipment Dees Communications www.dees.com Executive Communication Systems www.tvps.com RAD Data Communications www.radusa.com 165. Voice Hardware Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section.) CPT CPT See: Carriage Paid To International Inc.--Voice Harbor harbor: see port. www.cptii.com enGenic. Corp. www.engenic.com Octasic www.octasic.com RAD Data Communications www.radusa.com 166. IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Products Accuva Technologies www.accuva.net Amae Software www.amaesoftware.com AMCAT Software www.amcat.com (See our enhanced listing in the alphabetical section.) Angel.com www.angel.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section.) Avaya www.avaya.com BCE Elix www.bceelix.com (See our enhanced listing in the alphabetical section.) Big Sky Technologies, Inc. www.bigskytech.com C3Gateways Services Inc. www.contactip.com Cintech www.cintechllc.com Computer Telephony Solutions www.oaisys.com Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section.) Contact Solutions, Inc. www.contactsolutions.com Convedia Corporation www.convedia.com CPT International Inc.--Voice Harbor www.cptii.com Data-Tel Info Solutions www.datatel-info.com Elix www.elixonline.com enGenic Corp. www.engenic.com Enterprise Integration Group www.eiginc.com Envox www.envox.com EPOS Corp. www.epos.com Excell Agent Services www.excellagent.com Intelemedia Communications, Inc. www.intelemedia.com Intervoice, Inc. www.intervoice.com (See our enhanced listing in the alphabetical section.) iVoice Inc www.ivoice.com LocusDialog www.locusdialog.com LumenVox LLC www.lumenvox.com MERA Networks, Inc. www.meranetworks.com Mitel Networks www.mitel.com NetCentrex www.netcentrex.net Noble Systems Corporation www.noblesys.com (See our enhanced listing in the alphabetical section.) Nortel Networks www.nortelnetworks.com Parlance Corp. www.nameconnector.com Phase 2 Solutions, Inc. www.phase2solutions.com Servion Global Solutions Ltd www.servion.com Siemens www.enterprise.usa.siemens.com Signius Communications www.signius.com SOFTEL Communications, Inc. www.softel.com (See our enhanced listing in the alphabetical section.) STR-SpeechTech Ltd. www.speechtech.com Syntellect www.syntellect.com (See our enhanced listing in the alphabetical section.) Telcom FX www.telcomfx.com Teloquent www.teloquent.com Telvista www.telvista.com TouchStar Software www.touchstarsoftware.com TuVox www.tuvox.com Unveil Technologies www.unveil.com VoiceGenie Technologies, Inc. www.voicegenie.com (See our enhanced listing in the alphabetical section.) VoiceLog www.voicelog.com Voxpilot www.voxpilot.com 167. Text-to-Speech Converting text into voice output using speech synthesis techniques. Although initially used by the blind to listen to written material, it is now used extensively to convey financial data, e-mail messages and other information via telephone for everyone. Conversion Aculab www.aculab.com Applied Technologies on Language and Speech www.verbio.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section.) NetByTel www.netbytel.com SandCherry, Inc. www.sandcherry.com STR-SpeechTech Ltd. www.speechtech.com Syntellect www.syntellect.com (See our enhanced listing in the alphabetical section.) Wizzard Software www.wizzardsoftware.com Z-Firm LLC www.zfirm.com 168. Voice Tool Kits iVoice Inc www.ivoice.com LumenVox LLC www.lumenvox.com TuVox www.tuvox.com VoiceGenie Technologies, Inc. www.voicegenie.com (See our enhanced listing in the alphabetical section.) 169. Voice Board Products Octasic www.octasic.com 170. Voice Recognition Aculab www.aculab.com Angel.com www.angel.com Applied Technologies on Language and Speech www.verbio.com Diaphonics www.diaphonics.com eMicrophones, Inc. www.emicrophones.com EPOS Corp. www.epos.com Excell Agent Services www.excellagent.com Intervoice, Inc. www.intervoice.com (See our enhanced listing in the alphabetical section.) iVoice Inc www.ivoice.com LocusDialog www.locusdialog.com LumenVox LLC www.lumenvox.com NetBy Tel www.netbytel.com Nortel Networks www.nortelnetworks.com Parlance Corp. www.nameconnector.com Phonetic Systems www.phoneticsystems.com SandCherry, Inc. www.sandcherry.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section.) SOFTEL Communications, Inc. www.softel.com (See our enhanced listing in the alphabetical section.) Syntellect www.syntellect.com (See our enhanced listing in the alphabetical section.) TuVox www.tuvox.com Unveil Technologies www.unveil.com Vocent Solutions Inc. www.vocent.com VoiceGenie Technologies, Inc. www.voicegenie.com (See our enhanced listing in the alphabetical section.) Voxpilot www.voxpilot.com Wizzard Software www.wizzardsoftware.com WORKFORCE MANAGEMENT Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. SOFTWARE Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section.) BCE Elix www.bceelix.com (See our enhanced listing in the alphabetical section.) Best Software www.saleslogix.com Blue Pumpkin www.bluepumpkin.com CenterForce Technologies, Inc. www.cforcetech.com CH Consulting www.chcpro.com CrossTec Corp. www.crossteccorp.com e-Glue www.e-glue.com Envision www.envisioninc.com (See our enhanced listing in the alphabetical section.) Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section.) Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section.) GMT Corp. www.gmt.com (See our enhanced listing in the alphabetical section.) IEX Corp. www.iex.com InVision In`vi´sion n. 1. Lack of vision or of the power of seeing. Software AG www.invisiononline.com Latigent, LLC www.latigent.com (See our enhanced listing in the alphabetical section.) Left Bank Solutions, Inc. www.leftbanksolutions.com (See our enhanced listing in the alphabetical section.) Mitel Networks www.mitel.com NetOffice Corporation www.netoffice.com (See our enhanced listing in the alphabetical section.) Opus Group www.opusgroupconsulting.com Pegasystems Inc. www.pegasystems.com Pipkins, Inc. www.pipkins.com (See our enhanced listing in the alphabetical section.) QAS www.qas.com/us RPM Software www.rpmsoftware.com Salesnet, Inc. www.salesnet.com Sendia Corporation www.sendia.com Snowfly Performance Incentives www.snowfly.com Society of Workforce Planning Professionals (SWPP) www.swpp.org Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section.) Texas Digital Systems, Inc. www.txdigital.com (See our enhanced listing in the alphabetical section.) Tigerpaw Software www.tigerpawsoftware.com Windows to Technology Ltd www.win2tech.com Xentrax Information Systems www.xentrax.com COMPLIANCE TECHNOLOGIES & SOLUTIONS 3PV -- Third Party Verification www.3pv.com Authtel Permission Solutions www.authtel.com Call Compliance www.calleompliance.com Charter UK Limited www.charter-uk.com Contact Center Compliance www.dnc.com (See our enhanced listing in the alphabetical section.) Contact Solutions, Inc. www.contactsolutions.com Document Sciences Corporation www.docscience.com iCentera, LLC www.icentera.com NetWolves Corp. www.netwolves.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section.) TantaComm www.tantacomm.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section.) Vocal Laboratories Inc. www.vocalabs.com Voice Print International www.voiceprintonline.com Welch Group, The www.thewelchgroup.net OTHER 24/7 Customer www.247customer.com Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in Services Accton Technology www.accton.com Network Hardware, ODM (Original Design Manufacturer) A contract manufacturer that uses its own designs and intellectual property (IP). See contract manufacturer. , OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and Adducive www.adducive.com Voice user interface design ADTRAN, Inc. www.adtran.com Managed Ethernet Switches A device that connects clients and servers to each other in an Ethernet network. See switched Ethernet. Advanced Data-Comm www.advanced-data.com Inbound/Outbound/CRM (See our enhanced listing in the alphabetical section) AdventNet www.adventnet.com Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Database Migration Tools AFFINA www.affina.com Analytics and Marketing, Customer Relationship Consulting, Inbound Sales Support AIM Technology www.aimtechnology.com Contact Center Analytics Akibia www.akibia.com Technical Support & Logistics Outsourcing AlterBox www.alterbox.net Fixed line SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. center, Fixed line MMS (Multimedia Messaging Service) An enhanced transmission service that enables graphics, video clips and sound files to be transmitted via cellphones. Developed as part of the 3GPP project, MMS phones are generally backward compatible with SMS and EMS. center, Rainbow Rings--ring back tones AltiGen Communications www.altigen.com IP Phones, Call Center Solutions (See our enhanced listing in the alphabetical section) Amadeus International www.amadeussolutions.com Customer Satisfaction Management Amae Software www.amaesoftware.com Enterprise Customer Feedback Collection and Reporting AMC Technology www.amctechnology.com Multichannel Integration Software Applied Technologies on Language and Speech www.verbio.com Speaker ID, Corporate Speaker and International Language Resources Databases Apptera www.apptera.com Packaged Speech Applications for Voice Self-service Aradyme Corporation www.aradyme.com CRM Data Migration Services Authtel Permission Solutions www.authtel.com Permission Marketing Bandwidth Place www.bandwidthplace.com Data and voice services broker BenchmarkPortal, Inc. www.benchmarkportal.com Best Practices, Workforce Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , Industry Benchmarks, Emerging Practices Best Software www.saleslogix.com Accounting software Blue Pumpkin www.bluepumpkin.com Performance Management/Workforce Optimization Call Compliance www.callcompliance.com Do-Not-Call Automatic Blocking and Compliance CenterForce Technologies, Inc. www.cforcetech.com Best Time to Call Software ClientLogic www.clientlogic.com E-mail/Chat Services (See our enhanced listing in the alphabetical section) Concentric, An XO Communications Service www.concentric.com Web Hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. , E-mail and Domain Name Registration Contact America www.contact-america.com Call Center Outsourcing Services Contact Center Employer of Choice www.ccemployerofchoice.com Contact Center Employer of Choice Certification ContactCenters, Inc. www.ccibpo.com Global Outsourcing / Offshoring
Offshoring describes the relocation of business processes from one country to another. Convedia Corporation www.convedia.com Media Server CosmoCom www.cosmocom.com Unified IP Contact Center CPT International Inc. -- Voice Harbor www.cptii.com Voice Application Hosting, VoiceXML An extension to XML that defines voice segments and enables access to the Internet via telephones and other voice-activated devices. AT&T, IBM, Lucent and Motorola created the Voice XML Forum in 1999 to support this development. For more information, visit www.voicexml.org. See XHTML+Voice. hosting Creative Marketing Strategies, Inc. www.cmsgrp.com Political Data Collection Resources www.monitoringmadeeasy.com Agent Evaluation and Screen Capture DialResults www.dialresults.com Contact Center Software Dictaphone Corp. www.dictaphone.com/contactpoint Workforce Relationship Management; Quality Monitoring (See our enhanced listing in the alphabetical section) DigitalTalk www.pcfonica.com Click-to-Talk services for Web sites (See our enhanced listing in the alphabetical section) Document Sciences Corporation www.docscience.com Correspondence Software, Variable Data Publishing The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. Software Dynamic Instruments www.dynamicinst.com Quality Evaluation Grading Software e-Glue www.e-glue.com Performance support Edge Teleservices www.edgeteleservices.com Blended blend v. blend·ed or blent , blend·ing, blends v.tr. 1. To combine or mix so that the constituent parts are indistinguishable from one another: Outbound/Inbound Envision www.envisioninc.com Business Intelligence (See our enhanced listing in the alphabetical section) EnvoyWorldWide, Inc. www.envoyworldwide.com Notification and alerting services A service provided to notify appropriate organizations regarding aircraft in need of search and rescue aid, and assist such organizations as required. Equinox Systems www.equinox.com Restaurant/Hospitality, Dial Access Products Excendia www.excendia.com Access to Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook by Phone Executive Communication Systems www.tvps.com Voice Recording Equipment, Quality Assurance Management Software Exstream Software www.exstream.com Variable Data/Personalization Software Five9, Inc. www.five9.com Hosted Contact Center FOQUEST www.foquest.com Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. and Data Security Forum Communications International www.forum-com.com Emergency Collaboration/Conferencing Gematech, Inc. www.gematech.com Virtual Call Center, Voice Recording High Tech High Touch Solutions, Inc. www.hthts.com Help Desk, CRM, Call Center Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" HigherGround Inc. www.highergroundinc.com Liability Recording, Agent Evaluation Highstone Associates www.highstoneassociates.com Strategic Planning/Marketing and Business Development InsightAmerica www.insightamerica.com Information Technologies Integrated Marketing Solutions www.marketsolutionsonline.com Imprinted im·print tr.v. im·print·ed, im·print·ing, im·prints 1. To produce (a mark or pattern) on a surface by pressure. 2. To produce a mark on (a surface) by pressure. 3. Apparel & Specialties IntelliCare www.intellicare.com Medical Contact Center Services Interactive Marketing Solutions www.ims-dm.com Do-Not-Call Compliance Knowlagent www.knowlagent.com Agent Performance Management Software Legge & Company, LLC www.leggecompany.com Talent Management Assessment, Turnover Reduction, Web-based employee surveys LiveTime Software, Inc www.livetime.com Technical Support Marcus Evans www.contactcentersummit.com Senior Level Sales Meetings sales meeting n → reunión f de ventas MEDFONE Nationwide Inc. www.medfone.com IVR Mercom Systems, Inc. www.mercom.com Enterprise Recording Solutions Merkafon Teleperformance www.merkafon.com Customer Services/Tech Support (See our enhanced listing in the alphabetical section) Money's Worth www.4yourmoneysworth.com Interim Management NetByTel www.netbytel.com Outsourced Outsourced is a modern day comedy of cross-cultural conflict and romance, directed by John Jeffcoat, released in 2007. Synopsis Todd Anderson (Josh Hamilton) spends his days managing a customer call center for American Novelty Products in Seattle, until his job, Provider of Voice Self-Service NetCracker Technology www.netcracker.com Inventory Management, OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. , Network Management NetSuite www.netsuite.com Accounting NetWolves Corp. www.netwolves.com Managed security and network services Nuasis www.nuasis.com IP-based Contact Center Software Octasic www.octasic.com voice processors (echo cancellation The elimination of an echo in a two-way voice transmission. Echo is created in the telephone company's central office switch when two-wire lines from the customer are converted to four-wire lines for backbone trunks. , VQE VQE Voice Quality Enhancement VQE Visa Qualifying Examination (medical examination for foreign physicians in USA) VQE Visual Quality Experience (Cisco solution in the IPTV space) and VoIP/VoATM packetization). Opus Group www.opusgroupconsulting.com Performance Management ORCOM www.orcom.com Customer Information Systems OTG www.otg.ca Voice Biometrics, PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). Security OutSell, Inc. www.outselltraining.com Call Center Retention Training PC Telecom Corp. www.pctelecom.com Switching Pegasystems Inc. www.pegasystems.com Business Process Management Software Phase 2 Solutions, Inc. www.phase2solutions.com Multimedia / Video production for corporate communication Phone Pro www.phonepro.com Customer Service Training PowerHouse Consulting www.powerhouse1.com Call Center Assessments, Telecom Assessments, Information Technology Assessments (See our enhanced listing in the alphabetical section) QAS www.qas.com/us Address Verification Software RAD Data Communications www.radusa.com TDMoIP Gateways RPM Software www.rpmsoftware.com Commissions and Process Management RSA Teleservices Inc. www.rsateleservices.com Targeted Call Center Prospect Databases Sabio Net, Inc. www.sabionet.com Call Recording Services ScriptLogic Corporation www.scriptlogic.com Network Administration, Software Development, Configuration Management Seagull Software www.seagullsoftware.com Legacy Integration, Terminal Emulation Using software in a desktop machine to make it perform like a hardware terminal. The emulated terminal is typically in the VT100-500 family, designed originally by Digital Equipment. , Legacy Extension Sendia Corporation www.sendia.com Wireless salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History Origins Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff. Smart Telecom www.smart-telecom.ca Queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). Status Display System SMC Networks www.smc.com Network Hardware/Solutions, Broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). , Wireless, Service Provisioning Spectrum Corp. www.specorp.com Wallboards, IP Wallboards (See our enhanced listing in the alphabetical section) Stampede Technologies, Inc. www.stampede.com Communication Server Software, Web Acceleration/Access, Mobile Computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings , Stellent, Inc. www.stellent.com Web-Based Document, Records and Web Content Management. Sterling Audits www.sterlingaudits.com Benchmarking
Benchmarking (also "best practice benchmarking" or "process benchmarking") is a process used in management and particularly strategic , Call Center & Automated Customer Service Auditing, Workshops TargetVision www.targetvision.com Visual communication systems TARGUSinfo www.targusinfo.com Real-time Inbound Call Center Services (See our enhanced listing in the alphabetical section) Technology for Business Corp. www.tfbc.com Custom and Packaged CTI/IVR Software TechTeam Global www.techteam.com Tech Support Help Desk Outsourcing Services Telcom FX www.telcomfx.com IVR Custom Applications Tele-Interpreters www.teleinterpreters.com Foreign Language Translation Services TeleDirect International, Inc. www.tdirect.com Customer Campaign Management Software & Services TeleTech www.teletech.com Customer Relationship Management and Business Process Outsourcing (See our enhanced listing in the alphabetical section) Telrex www.telrex.com Computer/Internet transaction monitoring software Toshiba America Information Systems Inc. www.telecom.toshiba.com Unified messaging, IP Phones, VoIP, analog/digital phones, wireless phones Touchtone Corp. www.touchtonecorp.com Marketing Automation Software Training For Success www.aaatrainingforsuccess.com Training, Sales & Marketing Trenton Technology Inc. www.trentontechnology.com CompactPCI The PCI bus technology implemented on a Eurocard form factor. Eurocards provide more rugged packaging and a more secure plug and socket than the standard PCI card used in desktop computers. , Passive Backplanes A backplane that adds no processing in the circuit. See backplane. Universal Digital Productions, Inc. www.unidig.com Voice prompt A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." recording Verint Systems www.verint.com Call Recording Solutions (See our enhanced listing in the alphabetical section) Verio www.verio.com Managed Web Hosting, Shared Web Hosting, Managed Security, IP-VPNs, IPv6 Access Vernier www.verniernetworks.com Wireless LAN Security One issue with corporate wireless networks in general, and WLANs in particular, involves the need for security. Many early access points could not discern whether or not a particular user had authorization to access the network. Vertical Solutions, Inc. www.vertsol.com Field Service Solutions Mobile CRM Vocal Laboratories Inc. www.vocalabs.com Usability testing Usability testing is a means for measuring how well people can use some human-made object (such as a web page, a computer interface, a document, or a device) for its intended purpose, i.e. usability testing measures the usability of the object. of phone-based inbound customer service Vocent Solutions Inc. www.vocent.com Voice Biometrics VoiceLog www.voicelog.com Call Recording Solutions WebSurveyor www.websurveyor.com Online Surveys Weikert & Co., LLC www.weikertonline.com Business Broker WhisperWire www.whisperwire.com Interactive Selling System WINZ Marketing www.iconcommunicator.com/10543 VoIP Conferencing Witness Systems www.witness.com Business Performance Optimization, IP recording, e-Learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. (See our enhanced listing in the alphabetical section) WNS Global Services Pvt Ltd www.wnsgs.com Business process outsourcing Working Solutions www.workingsol.com Real-time voice and speech transcription transcription /trans·crip·tion/ (-krip´shun) the synthesis of RNA using a DNA template catalyzed by RNA polymerase; the base sequences of the RNA and DNA are complementary. tran·scrip·tion n. Young America Corporation www.young-america.com Consumer Promotion Fulfillment |
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