Product/service listings.ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. PRODUCTS 1. Auto Attendants The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com Artisoft www.artisoft.com Digital Speech Systems, Inc. www.digitalspeech.com LocusDialog www.locusdialog.com Technology for Business Corp. www.tfbc.com Telrex www.telrex.com Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. www.vodavi.com 2. Call Diverters Audiocom www.audiocom.com 3. Call Sequencers Audiocom www.audiocom.com 4. Digital Announcers (ACD) Audiocom www.audiocom.com 5. Message Boards Audiocom www.audiocom.com Inova Corp. www.inovacorp.com Spectrum Corp. www.specorp.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section) TargetVision www.targetvision.com (See our enhanced listing in the alphabetical section) 6. PC-ACDs Cintech Solutions www.cintechsolutions.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Direct LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.ctidirect.com SKOREY.COM www.skorey.com 7. ACD Software 5by5 Networks www.5by5networks.com Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter. Software www.altitude.com Artisoft www.artisoft.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section) Avaya Avaya Inc. (NYSE: AV) is a S&P 500, global telecommunications company which specializes in enterprise telephony and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on October 1, 2000. www.avaya.com (See our enhanced listing in the alphabetical section) Cintech Solutions www.cintechsolutions.com Collaboration Working together on a project. See collaborative software. Technologies www.collaborationtechnologies.co.uk Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Solutions www.oaisys.com Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software www.concerto.com (See our enhanced listing in the alphabetical section) CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section) Excendia www.excendia.com FlexSolv www.flexsolv.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com NetLert Communications Inc. www.netlert.com Noble Systems Corporation www.noblesys.com Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony www.nortelnetworks.com Rockwell Rock·well , Norman 1894-1978. American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. FirstPoint Contact www.rockwellfirstpoint.com SCS SCS, n strain/counterstrain, an approach of applying pressure to certain tender points in the muscles or joints to decrease or remove the pain sensed at the point of palpation. www.strategicinc.com Spectrum Corp. www.specorp.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section) Strategic Computer Support, Inc. www.strategicinc.com Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. @Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section) TeleSynergy Research (USA), Inc. www.telesynergy.com Teloquent www.teloquent.com Telrex www.telrex.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section) Vocalcom www.vocalcom.com White Pajama www.whitepajama.com Zeacom, Inc. www.zeacom.com 8. Stand-Alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context. "We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones." ACD Gematech, Inc. www.gematech.com SCS www.strategicinc.com ASSOCIATIONS CRMXchange www.crmxchange.com Society of Workforce Planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce Professionals (SWPP SWPP Storm Water Pollution Prevention Plan SWPP Society of Wedding & Portrait Photographers SWPP Southwest Power Pool (Little Rock, AR) SWPP Source Water Petition Program (EPA) ) www.swpp.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. TelePlaza www.teleplaza.com AUDIOTEX A voice response application that allows users to enter and retrieve information over the telephone. See IVR. SOFTWARE Pulse www.pulsevoice.com BILLING Convergys Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. www.convergys.com (See our enhanced listing in the alphabetical section) Eyebill Interactive Solutions www.eyebill.net Flash Horizon Inc. www.flashorizon.com NetLedger www.netsuite This article has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. .com ORCOM www.orcom.com PC Telecom Corp. www.pctelecom.com (See our enhanced listing in the alphabetical section) Phase 2 Solutions, Inc. www.phase2solutions.com SSSI SSSI Site of Special Scientific Interest (British Wildlife and Countryside Act 1981) SSSI Site of Special Scientific Interest (under Antarctic Treaty) SSSI Skin and Skin Structure Infection www.sssi.net CALL ACCOUNTING Cintech Solutions www.cintechsolutions.com Gryphon Networks www.gryphonnetworks.com HigherGround Inc. www.highergroundinc.com NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. , Inc. www.cng.nec.com PC Telecom Corp. www.pctelecom.com (See our enhanced listing in the alphabetical section) Telcom FX www.telcomfx.com Trivium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems Inc. www.triviumsys.com CALL CENTER DESIGN/FACILITIES MANAGEMENT ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and Solutions, Inc. www.asasolutions.com (See our enhanced listing in the alphabetical section) asplanned ltd www.asplanned.co.uk BenchmarkPortal, Inc. www.benchmarkportal.com Center Partners www.centerpartners.com (See our enhanced listing in the alphabetical section) CTI Direct LLC www.ctidirect.com Expert Tele-Services, Inc. www.expertele.com GiveMePower Corp. www.givemepower.com iSKY www.isky.com Network Direct, Inc. www.networkdirectinc.com PC Telecom Corp. www.pctelecom.com (See our enhanced listing in the alphabetical section) ResponseTek Networks www.responsetek.com The Call Center School www.thecallcenterschool.com (See our enhanced listing in the alphabetical section) Vocalcom www.vocalcom.com CALL CENTER SIMULATION/TESTING SOFTWARE Employment Technologies Corporation www.etc-easy.com Knowlagent www.knowlagent.com PC Telecom Corp. www.pctelecom.com (See our enhanced listing in the alphabetical section) SCS www.strategicinc.com CALLER ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. EQUIPMENT Dees Communications www.dees.com TIXS TIXS Tactical Information Exchange System Inc. 905-564-8575 x205 COLLECTION AGENCIES CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Teleservices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. Inc. www.crm-teleservices.com MsourcE Corp. www.msource.net COMMUNICATIONS SYSTEMS 17. AIN/Telco Platforms SandCherry, Inc. www.sandcherry.com 18. Centrex CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies www.citel.com TIXS Inc. 905-564-8575 x205 19. Communications ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). BeVocal www.bevocal.com NeverQ/Inter Telemedia Telemedia was a Canadian media company, which had holdings in radio, television and magazine publishing. The company was launched in 1968 by Philippe de Gaspé Beaubien. www.neverq.net/pop/ Prosodie Interactive www.prosodieinteractive.com (See our enhanced listing in the alphabetical section) ResponseTek Networks www.responsetek.com White Pajama www.whitepajama.com 20. IP-PBX AltiGen Communications www.altigen.com Artisoft www.artisoft.com Centrepoint Centrepoint may refer to:
www.talkswitch.com CITEL Technologies www.citel.com ESI (Edge Side Includes) A markup language for Web pages that enables elements of a Web page to be dynamically assembled in servers distributed throughout the Internet. (Estech Systems, Inc.) www.esi-estech.com Flash Horizon Inc. www.flashorizon.com FlexSolv www.flexsolv.com MERA Networks MERA Networks is a Russian offshore software development service provider focused on IT and telecom equipment vendors. MERA is headquartered in Nizhny Novgorod, Russia, and has a customer relations management office in Toronto, Canada. , Inc. www.meranetworks.com Mitel Networks www.mitel.com NEC America, Inc. www.cng.nec.com NetCentrex www.netcentrex.net NextiraOne www.nextiraone.com Nortel Networks www.nortelnetworks.com SKOREY.COM www.skorey.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teltronics, Inc. www.teltronics.com Toshiba Toshiba Corporation (株式会社東芝 Kabushiki-gaisha Tōshiba America Information Systems Inc. www.telecom.toshiba.com 21. Key Systems ESI (Estech Systems, Inc.) www.esi-estech.com MERA Networks, Inc. www.meranetworks.com NEC America, Inc. www.cng.nec.com Toshiba America Information Systems Inc. www.telecom.toshiba.com Vodavi Communications Systems www.vodavi.com 22. Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Contact Center Altitude Software www.altitude.com Avaya www.avaya.com (See our enhanced listing in the alphabetical section) Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. www.bluepumpkin.com Castel
Castel is a place name meaning castle. Italy Castel, a short form of castello (castle), is an exceedingly common component in Italian place names. , Inc. www.castel.com (See our enhanced listing in the alphabetical section) Cintech Solutions www.cintechsolutions.com Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section) CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section) Customer Feedback Solutions, Inc. www.custfeedback.com eAssist Global Solutions www.eassist.com eGain Communications Corp. www.egain.com Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) iSKY www.isky.com Nuasis www.nuasis.com Rockwell FirstPoint Contact www.rockwellfirstpoint.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section) Teloquent www.teloquent.com 23. Network Integration Gryphon Networks www.gryphonnetworks.com NextiraOne www.nextiraone.com SKOREY.COM www.skorey.com 24. Network Mgmt./Monitoring Delta Protocol Test Solutions www.delta-info.com/ Protocol_Test/ Executive Communication Systems www.tvps.com GL Communications Inc. www.gl.com Gordon Gordon, river in W Tasmania, Australia, 125 mi (200 km) long. Flowing from mountains to the W coast, its main tributaries are the Franklin and Denison from the N, and Serpentine and Olga to the S. Kapes, Inc. www.gkinc.com Packeteer, Inc. www.packeteer.com Prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection. frontonasal prominence Networks www.prominencenet.com Teltronics, Inc. www.teltronics.com UniPress Institute of High Pressure Physics (Instytut Wysokich Ciśnień) is an institute of the Polish Academy of Sciences (PAN). Unpress was found in 1972. The main fields of activity:
www.unipress.com 25. PBXs Artisoft www.artisoft.com Centrepoint Technologies Inc. www.talkswitch.com Nortel Networks www.nortelnetworks.com Teltronics, Inc. www.teltronics.com XFER XFER Transfer International, Inc. www.xfer.com 26. PC-PBX Hardware Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section) CTI Direct LLC www.ctidirect.com PIKA Technologies Inc. www.pikatechnologies.com SKOREY.COM www.skorey.com XFER International, Inc. www.xfer.com 27. PC-PBX Software Artisoft www.artisoft.com Copia Copia goddess of abundance. [Rom. Myth.: Kravitz, 65] See : Abundance International, Ltd. www.copia.com (See our enhanced listing in the alphabetical section) CTI Direct LLC www.ctidirect.com SKOREY.COM www.skorey.com XFER International, Inc. www.xfer.com 28. Reconditioned re·con·di·tion tr.v. re·con·di·tioned, re·con·di·tion·ing, re·con·di·tions To restore to good condition, especially by repairing, renovating, or rebuilding. Phone Systems Executive Communication Systems www.tvps.com 29. Routers Multi-Tech Systems, Inc. www.multitech.com Rockwell FirstPoint Contact www.rockwellfirstpoint.com 30. Soft Switch Castel, Inc. www.castel.com (See our enhanced listing in the alphabetical section) Excendia www.excendia.com Flash Horizon Inc. www.flashorizon.com MERA Networks, Inc. www.meranetworks.com NetCentrex www.netcentrex.net Pulse www.pulsevoice.com 31. VoIP Gateways Aculab www.aculab.com AltiGen Communications www.altigen.com CITEL Technologies www.citel.com Executive Communication Systems www.tvps.com Flash Horizon Inc. www.flashorizon.com Multi-Tech Systems, Inc. www.multitech.com Nobel Nobel monetary awards for outstanding contributions benefiting mankind. [World. Hist.: Wheeler, 718] See : Prize Ltd. www.nobelbiz.com (See our enhanced listing in the alphabetical section) SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section) VegaStream www.vegastream.com XFER International, Inc. www.xfer.com COMPUTERS 33. Computer Chassis Pronounced "chah-see," it is a physical structure that holds everything or that everything is attached to. A computer's cabinet is often called the chassis. Arista arista (ä·riˑ·st Corp. www.aristaipc.com 35. Fault-Tolerant Arista Corp. www.aristaipc.com 40. Network Computers Arista Corp. www.aristaipc.com CONFERENCES AND EXPOSITIONS CRMXchange www.crmxchange.com High Tech High Touch Solutions, Inc. www.hthts.com Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) www.tmcnet.com (See our enhanced listing in the alphabetical section) TelePlaza www.teleplaza.com CONSULTING 3P Marketing Group, Inc. www.3pmarketing.com Amae AMAE American Museum of Atomic Energy (now American Museum of Science & Energy) Software www.amaesoftware.com Amtech Marketing, Inc. www.amtechmarketing.com APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. www.apaccustomerservices.com (See our enhanced listing in the alphabetical section) ASA Solutions, Inc. www.asasolutions.com (See our enhanced listing in the alphabetical section) BenchmarkPortal, Inc. www.benchmarkportal.com Blue Pumpkin www.bluepumpkin.com CH Consulting www.chcpro.com CobbleSoft International Ltd. www.cobblesoft.com CONFERENCING See teleconferencing. 44. Audio Conferencing See audioconferencing. Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section) BT Conferencing www.btconferencing.com Convedia Corporation www.convedia.com Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead. International www.forum-com.com Headsets.com, Inc www.headsets.com MEDFONE Nationwide Inc. www.medfone.com PIKA Technologies Inc. www.pikatechnologies.com Sonexis www.sonexis.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teltronics, Inc. www.teltronics.com Xten Networks, Inc. www.xten.com 45. Video Conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. CRMXchange www.crmxchange.com Mitel Networks www.mitel.com NeverQ/Inter Telemedia www.neverq.net/pop/ CONSULTING ContactCenters, Inc. www.ccibpo.com (See our enhanced listing in the alphabetical section) Customer Feedback Solutions, Inc. www.custfeedback.com Customer Relationship Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. www.metrics.net Customer Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions LLC www.customerss.com Data Square, LLC www.datasquare.com Do Not Call Protection www.donotcallprotection.com Employment Technologies Corporation www.etc-easy.com/ Enterprise Integration Group www.eiginc.com Expert Tele-Services, Inc. www.expertele.com FlexSolv www.flexsolv.com Givex Corporation www.givex.com HeartMath HeartMath, n company that developed tools to enhance overall health; based on the crucial link between emotions, brain function, and heart rhythms. Used in the healing energy light process for correcting psychological problems. LLC www.heartmath.com High Tech High Touch Solutions, Inc. www.hthts.com HotShotTools www.hotshottools.com IEX Corp. www.iex.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Initium Technology www.initiumtech.com Insights & Solutions www.insightssolutions.com Network Direct, Inc. www.networkdirectinc.com NextiraOne www.nextiraone.com Overseas Service Solutions www.overseasservicesolutions.com PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models. Inc. www.ets-pds.com Pepitone Worldwide www.pepitone.com PictureSez www.picturesez.com PowerHouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Consulting www.powerhouse1.com (See our enhanced listing in the alphabetical section) Profitech Technology & Trade PVT. LTD. +91-124-2562440 SCS www.strategicinc.com SOFTEL Communications, Inc. www.softel.com Strategic Advertising International LLC www.strategicadvertising.com Strategic Computer Support, Inc. www.strategicinc.com Tele-Interpreters www.teleinterpreters.com TelePlaza www.teleplaza.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) The Call Center School www.thecallcenterschool.com (See our enhanced listing in the alphabetical section) Vanguard Vanguard Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters. Communications Corp. www.vanguard.net VoxMedia Consulting, Inc. www.voxmediaconsulting.com Weikert & Co., LLC www.weikertonline.com Welch Welch , William Henry 1850-1934. American pathologist and bacteriologist who discovered the bacteria that causes gas gangrene. Group, The www.thewelchgroup.net (See our enhanced listing in the alphabetical section) CONTACT MANAGEMENT SOFTWARE Alorica Inc. www.alorica.com Amae Software www.amaesoftware.com AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software www.amcat.com Customer Feedback Solutions, Inc. www.custfeedback.com eCoast Sales Solutions www.ecoastsales.com HotShotTools www.hotshottools.com Inova Corp. www.inovacorp.com Linktivity, a Division of Converging con·verge v. con·verged, con·verg·ing, con·verg·es v.intr. 1. a. To tend toward or approach an intersecting point: lines that converge. b. Technologies www.linktivity.com Maximizer Software This article or section has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. * It reads like an advertisement and needs to be rewritten in a neutral point of view. , Inc. www.maximizer.com Nuasis www.nuasis.com Strategic Computer Support, Inc. www.strategicinc.com Surado Solutions, Inc. www.scmsql.com TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com Touchtone Corp. www.touchtonecorp.com WinShark Limited www.winshark.com CTI 48. CTI Distributors CTI Direct LLC www.ctidirect.com 49. CTI Software 5by5 Networks www.5by5networks.com Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section) AltiGen Communications www.altigen.com Altitude Software www.altitude.com Amcom Software, Inc. www.amcomsoft.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section) Calltrol Corp. www.calltrol.com Computer Telephony Solutions www.oaisys.com DialResults www.dialresults.com Digisoft www.digisoft.com Elix E`lix´ v. t. 1. To extract. www.elixonline.com Envox www.envox.com Eyebill Interactive Solutions www.eyebill.net FlexSolv www.flexsolv.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) Rockwell FirstPoint Contact www.rockwellfirstpoint.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section) SOFTEL Communications, Inc. www.softel.com Technology for Business Corp. www.tfbc.com Teloquent www.teloquent.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section) Vocalcom www.vocalcom.com Zeacom, Inc. www.zeacom.com CUSTOMER ANALYTICS SOFTWARE A-propos www.a-propo.com CenterForce Technologies, Inc. www.cforcetech.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section) Firstwave Technologies, Inc. www.firstwave.net Mindfabric www.mindfabric.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Oncontact Software www.oncontact.com Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software www.onyx.com Quadstone www.quadstone.com SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. Inc. www.sas (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com/customer TIXS Inc. 905-564-8575 x205 Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
External links
www.verint.com (See our enhanced listing in the alphabetical section) CUSTOMER RELATIONSHIP MANAGEMENT 52. CRM ASP ACCPAC ACCPAC Accounts Package ACCPAC Accounting Package www.accpac.com Big Sky Technologies, Inc. www.bigskytech.com eCoast Sales Solutions www.ecoastsales.com Firstwave Technologies, Inc. www.firstwave.net interlinkONE, Inc. www.interlinkone.com Lynk Software, Inc. www.lynksoftware.com Meyer Mey·er , Annie Florance Nathan 1867-1951. American writer and a founder of Barnard College at Columbia University (1889). Her plays include The Dominant Sex (1911) and Black Souls (1932). Assocs. Teleservices www.callmeyer.com NetLedger www.netsuite.com Onyx Software www.onyx.com ORCOM www.orcom.com PictureSez www.picturesez.com Prosodie Interactive www.prosodieinteractive.com (See our enhanced listing in the alphabetical section) Qualte www.qualte.com SAS Institute Inc. www.sas.com/customer Surado Solutions, Inc. www.scmsql.com Touchtone Corp. www.touchtonecorp.com White Pajama www.whitepajama.com 53. CRM Software 5by5 Networks www.5by5networks.com ACCPAC www.accpac.com Alorica Inc. www.alorica.com Amdocs AMDOCS American Directories Operations & Computerized Systems (corporate care & billing software company) ClarifyCRM www.amdocs.com CenterForce Technologies, Inc. www.cforcetech.com Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Software, Inc. www.chordiant.com Conjoin www.conjoin.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section) Customer Feedback Solutions, Inc. www.custfeedback.com Data-Tel Info INFO Information INFO Information (logging abbreviation) INFO Inform(ed/ation) INFO Ionic Difluoroamino Oxidizer Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) Digisoft www.digisoft.com DPD DPD Department of Planning and Development DPD Dihydropyrimidine Dehydrogenase DPD Dead Peer Detection (Cisco) DPD Division of Parasitic Diseases (US CDC) DPD Dominant Wave Period DPD Drug Product Database International www.dpd.com Epicor EpiCor is a product derived from fermented baker's yeast culture. It was discovered after insurance data on employees of an animal food factory showed reduced illness. The producers espouse it to have antioxidant properties due to a combination of trace elements found including Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) etalk eTalk (formerly eTalk Daily) is a Canadian entertainment news show hosted by Ben Mulroney and Tanya Kim. It airs weekdays on CTV. Overview eTalk is for the most part less of a tabloid show compared to rivals like Entertainment Tonight Corp. www.etalk.com Firstwave Technologies, Inc. www.firstwave.net FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. www.frontrange.com HotShotTools www.hotshottools.com IEX Corp. www.iex.com Infographics UK Ltd. www.infographics.co.uk Initium Technology www.initiumtech.com interlinkONE, Inc. www.interlinkone.com Lynk Software, Inc. www.lynksoftware.com Maximizer Software, Inc. www.maximizer.com Mindfabric www.mindfabric.com NativeMinds www.nativeminds.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com PictureSez www.picturesez.com Precision Response Corp. www.prcnet.com (See our enhanced listing in the alphabetical section) Primus Knowledge Solutions www.primus.com QAS QAS Quality Assurance System QAS Quality Assurance Specialist QAS Quick Arbitration and Selection QAS Queensland Apprenticeship Services (subsidiary of Commerce Queensland QCCI) QAS Question and Answer Services QAS Quick Address Systems www.qas.com/us (See our enhanced listing in the alphabetical section) Quadstone www.quadstone.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. www.rightnow.com SAP sap, fluid in plants consisting of water and dissolved substances. Cell sap refers to this fluid present in the large vacuole, or cell cavity, that occupies most of the central portion of mature plant cells. www.sap.com (See our enhanced listing in the alphabetical section) Saratoga Saratoga, residential city (1990 pop. 28,061), Santa Clara co., W Calif., in a vineyard and orchard area, in the foothills of the Santa Cruz Mts.; inc. 1956. Wine is produced in the city; local attractions include tours of the champagne cellars. Systems www.saratogasystems.com SAS Institute Inc. www.sas.com/customer Seneca Seneca, the elder, c.60 B.C.–c.A.D. 37, Roman rhetorician and writer Seneca, the elder (Lucius, or Marcus, Annaeus Seneca) (l Corp. www.seneca.com Sento www.sento.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section) Surado Solutions, Inc. www.scmsql.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section) TechExcel, Inc. www.techexcel.com TeleDirect International, Inc. www.tdirect.com (See our enhanced listing in the alphabetical section) Tigerpaw Software www.tigerpawsoftware.com Touchtone Corp. www.touchtonecorp.com Trivium Systems Inc. www.triviumsys.com WhisperWire www.whisperwire.com WinShark Limited www.winshark.com Witness Systems www.witness.com XFER International, Inc. www.xfer.com DATABASE MANAGEMENT A-propos www.a-propo.com CobbleSoft International Ltd. www.cobblesoft.com CRM Teleservices Inc. www.crm-teleservices.com Gryphon Networks www.gryphonnetworks.com Initium Technology www.initiumtech.com Innovative Marketing Strategies, Inc. www.ims-ca.com (See our enhanced listing in the alphabetical section) QAS www.qas.com/us (See our enhanced listing in the alphabetical section) Tigerpaw Software www.tigerpawsoftware.com Tricom Teleservices LLC www.tricomteleservices.com DATABASE MARKETING ACCENT www.accentonline.com Call Compliance www.callcompliance.com (See our enhanced listing in the alphabetical section) ClientLogic www.clientlogic.com Data Square, LLC www.datasquare.com FrontRange Solutions, Inc. www.frontrange.com Harte-Hanks Harte-Hanks NYSE: HHS, headquartered in San Antonio, Texas, is a worldwide direct marketing company that provides a full range of marketing services. Consumers in California and Florida are probably most familiar with the company's PennySaver and The Flyer www.harte-hanks.com infoUSA The creator of this article, or someone who has substantially contributed to it, may have a conflict of interest regarding its subject matter. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. www.infousa.com (See our enhanced listing in the alphabetical section) Rainmaker Rainmaker An employee of a brokerage firm who brings a large amount of wealthy individuals or corporations to the brokerage firm's client base. Notes: Rainmakers are usually compensated very well for their efforts (or connections). Systems, Inc. www.rmkr.com Technion (body) Technion - Israel Institute of Technology. http://technion.ac.il/. ftp://ftp.technion.ac.il/. Address: Haifa, Israel. Communications Corp. www.technion.com Tigerpaw Software www.tigerpawsoftware.com DIALING EQUIPMENT 56. Auto-Dialers AMCAT Software www.amcat.com Calltrol Corp. www.calltrol.com Do Not Call Protection www.donotcallprotection.com Electronic Technical Services, Inc. www.sigmaworx.com PDS Inc. www.ets-pds.com Pulse www.pulsevoice.com SpitFire Spitfire or Supermarine Spitfire British fighter aircraft in World War II. A low-wing monoplane first flown in 1936, it was adopted by the RAF in 1938. Dialers www.opc-marketing.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section) Vocalcom www.vocalcom.com 57. Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up AMCAT Software www.amcat.com Avaya www.avaya.com (See our enhanced listing in the alphabetical section) Calltrol Corp. www.calltrol.com Castel, Inc. www.castel.com (See our enhanced listing in the alphabetical section) Collaboration Technologies www.collaborationtechnologies.co.uk Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section) Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) DialResults www.dialresults.com Digisoft www.digisoft.com Electronic Technical Services, Inc. www.sigmaworx.com Noble Systems Corporation www.noblesys.com PDS Inc. www.ets-pds.com SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section) SpitFire Dialers www.opc-marketing.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section) Strategic Computer Support, Inc. www.strategicinc.com TeleDirect International, Inc. www.tdirect.com (See our enhanced listing in the alphabetical section) TeleSynergy Research (USA), Inc. www.telesynergy.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section) 58. Preview Dialers An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. Calltrol Corp. www.calltrol.com Electronic Technical Services, Inc. www.sigmaworx.com PDS Inc. www.ets-pds.com SpitFire Dialers www.opc-marketing.com DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES 59. Ad Agency Services 3P Marketing Group, Inc. www.3pmarketing.com Strategic Advertising International LLC www.strategicadvertising.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section) The Rankin Group, Ltd. www.rankin-group.com 60. Design Studio Services 3P Marketing Group, Inc. www.3pmarketing.com Strategic Advertising International LLC www.strategicadvertising.com 61. Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. AFFINA www.affina.com Alorica Inc. www.alorica.com AnswerNet Network www.answernetnetwork.com ClientLogic www.clientlogic.com Harte-Hanks www.harte-hanks.com Product Line, The www.holdendirect.com TouchPoint Touchpoints are all of the physical, communication and human interactions audiences experience over their relationship with an organization.[1] Touchpoint examples: Physical
www.tpci.net 62. Fulfillment Software Z-Firm LLC www.zfirm.com 63. Lead Tracking Harte-Hanks www.harte-hanks.com Kall For a municipality in Germany see Kall, Germany. Kall is a Faroese telecommunications company, which started in October 2000. After the parliament (Løgting) in 1999 made a new law, that allowed others to compete with Telefonvirki Føroya Løgtings (TFL), which in the 8 www.kall8.com 64. Mailing House Services Insights & Solutions www.insightssolutions.com 66. Market Research Company Colwell Colwell can refer to two places:
www.colwell-salmon.com (See our enhanced listing in the alphabetical section) Insights & Solutions www.insightssolutions.com Meyer Assocs. Teleservices www.callmeyer.com NSON Opinion Research www.nsoninfo.com Profitech Technology & Trade PVT. LTD. +91-124-2562440 Strategic Advertising International LLC www.strategicadvertising.com Virtual Causeway www.v-causeway.com 67. Printing Services Insights & Solutions www.insightssolutions.com 68. Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Marketing Software PacificEast Corporation www.pacificcorp.com 69. ZIP+4 Software QAS www.qas.com/us (See our enhanced listing in the alphabetical section) DIRECTORY SERVICES Amcom Software, Inc. www.amcomsoft.com DISASTER RECOVERY Alpine ALPINE Antihypertensive Treatment and Lipid Profile in a North of Sweden Efficacy Evaluation (drug trial) ALPINE Advanced Logistics Program Integration and Engineering Access, Inc. www.alpineaccess.com Amcom Software, Inc. www.amcomsoft.com Aradiant Corp. www.aradiant.com Cummins This article is about the diesel engine manufacturer. For other uses, see Cummins (disambiguation). Cummins Inc. (NYSE: CMI) is a maker of diesel and natural gas engines whose corporate headquarters is located in Columbus, Indiana. Power Rent www.cumminspowerrent.com Forum Communications International www.forum-com.com Gematech, Inc. www.gematech.com Source One Communications www.sourceoneglobal.com (See our enhanced listing in the alphabetical section) E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. 72. E-mail ACD AFFINA www.affina.com Cintech Solutions www.cintechsolutions.com Computer Telephony Solutions www.oaisys.com Noble Systems Corporation www.noblesys.com One-to-One one-to-one adj. 1. Allowing the pairing of each member of a class uniquely with a member of another class. 2. Mathematics Service.com www.1to1service.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section) Teloquent www.teloquent.com Zeacom, Inc. www.zeacom.com 73. E-mail Management Software Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section) Copia International, Ltd. www.copia.com (See our enhanced listing in the alphabetical section) Customer Feedback Solutions, Inc. www.custfeedback.com DPD International www.dpd.com eAssist Global Solutions www.eassist.com eGain Communications Corp. www.egain.com IEX Corp. www.iex.com One-to-One Service.com www.1to1service.com Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com 74. E-mail Management ASP InstantService www.instantservice.com One-to-One Service.com www.1to1service.com White Pajama www.whitepajama.com EMBEDDED OPERATING SYSTEMS An operating system used in special-purpose applications (embedded systems). Embedded operating systems are typically very compact and often designed for real time operations. See embedded Linux, QNX, OS-9, Windows XP Embedded, Windows CE, VxWorks and Symbian OS. EximSoft Technologies www.eximsoft.com ENTERPRISE RESOURCE PLANNING See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. SOFTWARE ACCPAC www.accpac.com Initium Technology www.initiumtech.com NetLedger www.netsuite.com SAP www.sap.com (See our enhanced listing in the alphabetical section) FAX 77. Fax Application Software DPD International www.dpd.com TeleMessage TeleMessage (LSE: MES), offers multiformat messaging services primarily focused around the PC. The messaging service comes in several forms mainly as a plug-in for Outlook, but also as toolbars which can be added to Internet browsers. www.telemessage.com Z-Firm LLC www.zfirm.com 78. Fax Boards Aculab www.aculab.com DPD International www.dpd.com PIKA Technologies Inc. www.pikatechnologies.com 79. Fax Broadcasting Products Copia International, Ltd. www.copia.com (See our enhanced listing in the alphabetical section) Do Not Call Protection www.donotcallprotection.com Z-Firm LLC www.zfirm.com 80. Fax Broadcasting Services Meyer Assocs. Teleservices www.callmeyer.com 82. Fax Mail Copia International, Ltd. www.copia.com (See our enhanced listing in the alphabetical section) 84. Fax On-Demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front Copia International, Ltd. www.copia.com (See our enhanced listing in the alphabetical section) FIELD SALES PRODUCTS Oncontact Software www.oncontact.com WhisperWire www.whisperwire.com FINANCIAL SERVICES The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. 87. Check And Credit Card Processing & Verification See verify. verification - The process of determining whether or not the products of a given phase in the life-cycle fulfil a set of established requirements. Edgil Associates www.edgil.com Selway Group, Inc. www.selwaygroup.com WNS WNS Washington (DC) Numismatic Society WNS WADP Numbering System (World Association for the Development of Philately) WNS Wireless Network Security WNS Weismann-Netter Syndrome WNS Western Snow Conference Global Services Pvt Ltd www.wnsgs.com HANDSETS CommuniTech www.communitech.com Plantronics Plantronics is a hardware company based in Santa Cruz, California, that specializes in lightweight headsets and is the market leader worldwide[1]. History www.plantronics.com HEADSETS 92. Headsets CommuniTech www.communitech.com eMicrophones, Inc. www.emicrophones.com Headsets.com, Inc www.headsets.com Plantronics www.plantronics.com Sennheiser Sennheiser electronic GmbH & Co. KG is a private German company that makes microphones, headphones, telephony accessories, and avionics headsets for consumer, professional, and business applications. Communications www.sennheisercommunications.com 93. Headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. Repair & Accessories CommuniTech www.communitech.com Headsets.com, Inc www.headsets.com Plantronics www.plantronics.com HELP DESK/TECH SUPPORT 94. Help Desk ASP Aradiant Corp. www.aradiant.com Big Sky Technologies, Inc. www.bigskytech.com eTelecare International www.etelecare.com Expertcity, Inc. www.gotoassist.com (See our enhanced listing in the alphabetical section) Fused fuse 1 also fuze n. 1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end. 2. Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section) Netopia Netopia is a company, headquartered in Emeryville, California, that produces a variety of broadband products including modems, routers, gateways, and Wi-Fi devices. The company also produces the NBBS (Netopia Broadband Server Software), as well as the Timbuktu remote administration Inc. www.netopia.com Qualte www.qualte.com Seneca Corp. www.seneca.com TC Kokua, LLC www.tckokua.com UniPress Software www.unipress.com 95. Help Desk Software AMTELCO Amtelco is a manufacturer of telecommunications equipment and telephone answering service and call center systems, founded in 1976. History Amtelco was founded in 1976 by Bill Curtin in the wake of the 1968 Federal Communications Commission ruling in the Carterphone case, www.amtelco.com CobbleSoft International Ltd. www.cobblesoft.com empolis empolis is a content management and knowledge management software company owned by arvato Bertelsmann. Products Products include: empolis:Information Access Suite empolis:Service Lifecycle Suite empolis:Content Lifecycle Suite empolis:Product Sales Suite North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. www.empolis-na.com (See our enhanced listing in the alphabetical section) Epicor Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) Excendia www.excendia.com FrontRange Solutions, Inc. www.frontrange.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section) Infographics UK Ltd. www.infographics.co.uk Kanisa, Inc. www.kanisa.com Linktivity, a Division of Converging Technologies www.linktivity.com LiveTime Software, Inc www.livetime.com NativeMinds www.nativeminds.com Oncontact Software www.oncontact.com OTG (1) See USB OTG. (2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between www.otg.ca Seneca Corp. www.seneca.com SupportSoft www.support.com Surado Solutions, Inc. www.scmsql.com Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section) TechExcel, Inc. www.techexcel.com UniPress Software www.unipress.com Vocent Solutions Inc. www.vocent.com WinShark Limited www.winshark.com HUMAN RESOURCES The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. 96. Employment Testing Employment testing is the practice of administering written, oral or other examinations as a means of determining the suitability or desirability of a job applicant. Background CallCenterJobs.com www.callcenterjobs.com Employment Technologies Corporation www.etc-easy.com HeartMath LLC www.heartmath.com LIMRA LIMRA Life Insurance and Market Research Association (now LIMRA International, Inc.) International www.contactcenter.limra.com 97. Motivation Products & Services American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. Incentive Services www.aeis.com Customer Relationship Metrics www.metrics.net HeartMath LLC www.heartmath.com Inova Corp. www.inovacorp.com TargetVision www.targetvision.com (See our enhanced listing in the alphabetical section) 98. Recruiting Amtech Marketing, Inc. www.amtechmarketing.com CallCenterJobs.com www.callcenterjobs.com Employment Technologies Corporation www.etc-easy.com Profitech Technology & Trade PVT.LTD. +91-124-2562440 TeleManagement Management of an organization's telephone and telecommunications systems, which includes maintaining and ordering new equipment and monitoring expenses for usage. Search www.tmrecruiters.com TelePlaza www.teleplaza.com 99. Temporary Help CallCenterjobs.com www.callcenterjobs.com High Tech High Touch Solutions, Inc. www.hthts.com INTERNATIONAL CALL BACK Centrepoint Technologies Inc. www.talkswitch.com NeverQ/Inter Telemedia www.neverq.net/pop/ INTERNET PRODUCTS & SERVICES 101. Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or NetLert Communications Inc. www.netlert.com 102. Internet & www Marketing Svcs. Meyer Assocs. Teleservices www.callmeyer.com PictureSez www.picturesez.com The Rankin Group, Ltd. www.rankin-group.com 103. Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. Bandwidth bandwidth Measurement of the capacity of a communications signal. For digital signals, the bandwidth is the data speed or rate, measured in bits per second (bps). For analog signals, it is the difference between the highest and lowest frequency components, measured in hertz Place www.bandwidthplace.com 104. Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Products/Svcs. A-propos www.a-propo.com Centrepoint Technologies Inc. www.talkswitch.com CITEL Technologies www.citel.com CommuniTech www.communitech.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section) CrystalVoice Communications, Inc. www.crystalvoice.com Delta Protocol Test Solutions www.delta-info.com/protocol_test/ Elix www.elixonline.com eMicrophones, Inc. www.emicrophones.com ESI (Estech Systems, Inc.) www.esi-estech.com Forum Communications International www.forum-com.com MERA Networks, Inc. www.meranetworks.com Multi-Tech Systems, Inc. www.multitech.com NetCentrex www.netcentrex.net Nobel Ltd. www.nobelbiz.com (See our enhanced listing in the alphabetical section) Prominence Networks www.prominencenet.com Pulse www.pulsevoice.com Telrex www.telrex.com Vocalcom www.vocalcom.com Vodavi Communications Systems www.vodavi.com Xten Networks, Inc. www.xten.com 105. Portals/Search Engines CRMXchange www.crmxchange.com empolis North America www.empolis-na.com (See our enhanced listing in the alphabetical section) Epicor Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) Initium Technology www.initiumtech.com Kanisa, Inc. www.kanisa.com SupportSoft www.support.com 106. Text Chat Software AMTELCO www.amtelco.com eAssist Global Solutions www.eassist.com Expertcity, Inc. www.gotoassist.com (See our enhanced listing in the alphabetical section) InstantService www.instantservice.com NetLert Communications Inc. www.netlert.com Netopia Inc. www.netopia.com Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com SupportSoft www.support.com Technology for Business Corp. www.tfbc.com 107. Web Call Center Software AMTELCO www.amtelco.com Angel.com www.angel.com Chordiant Software, Inc. www.chordiant.com CobbleSoft International Ltd. www.cobblesoft.com Conjoin www.conjoin.com CrystalVoice Communications, Inc. www.crystalvoice.com eAssist Global Solutions www.eassist.com empolis North America www.empolis-na.com (See our enhanced listing in the alphabetical section) Expertcity, Inc. www.gotoassist.com (See our enhanced listing in the alphabetical section) InstantService www.instantservice.com Kanisa, Inc. www.kanisa.com Linktivity, a Division of Converging Technologies www.linktivity.com Mindfabric www.mindfabric.com Mitel Networks www.mitel.com NetCentrex www.netcentrex.net Netopia Inc. www.netopia.com Noble Systems Corporation www.noblesys.com One-to-One Service.com www.1to1service.com Onyx Software www.onyx.com Qualte www.qualte.com SandCherry, Inc. www.sandcherry.com Stratasoft, Inc. www.stratasoft.com (See our enhanced listing in the alphabetical section) Strategic Computer Support, Inc. www.strategicinc.com SupportSoft www.support.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section) TeleSynergy Research (USA), Inc. www.telesynergy.com UniPress Software www.unipress.com White Pajama www.whitepajama.com Witness Systems www.witness.com Xten Networks, Inc. www.xten.com 108. Web Callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection Products NeverQ/Inter Telemedia www.neverq.net/pop/ Primus Knowledge Solutions www.primus.com Technology for Business Corp. www.tfbc.com WebDialogs WebDialogs founded in 1998, Massachusetts-based WebDialogs, Inc. is a provider of online meeting and communication solutions – that help increase the productivity, effectiveness and quality of online interactions. , Inc www.webdialogs.com Zeacom, Inc. www.zeacom.com 109. WebCollaboration/Shared Browsing See browse. 5by5 Networks www.5by5networks.com AFFINA www.affina.com Altitude Software www.altitude.com Chordiant Software, Inc. www.chordiant.com CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section) CrystalVoice Communications, Inc. www.crystalvoice.com eGain Communications Corp. www.egain.com Expertcity, Inc. www.gotoassist.com (See our enhanced listing in the alphabetical section) Forum Communications International www.forum-com.com InstantService www.instantservice.com Linktivity, a Division of Converging Technologies www.linktivity.com Netopia Inc. www.netopia.com Sonexis www.sonexis.com Teltronics, Inc. www.teltronics.com WebDialogs, Inc www.webdialogs.com 110. Web Design/Hosting CH Consulting www.chcpro.com Product Line, The www.holdendirect.com 111. Web Self-Service Solutions Chordiant Software, Inc. www.chordiant.com CobbleSoft International Ltd. www.cobblesoft.com eAssist Global Solutions www.eassist.com eGain Communications Corp. www.egain.com empolis North America www.empolis-na.com (See our enhanced listing in the alphabetical section) Epicor Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) EPOS (Electronic Point Of Sale) See point of sale. Corp. www.epos.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section) InstantService www.instantservice.com Kanisa, Inc. www.kanisa.com LiveTime Software, Inc www.livetime.com Mindfabric www.mindfabric.com MsourcE Corp. www.msource.net NativeMinds www.nativeminds.com PictureSez www.picturesez.com Qualte www.qualte.com RightNow Technologies, Inc. www.rightnow.com Seagull seagull a noisy, gregarious bird that frequents the seashore. Web-footed, hook-billed, white with gray wings. Member of the family Laridae and of the genus Larus. Software www.seagullsoftware.com SSSI www.sssi.net SupportSoft www.support.com UniPress Software www.unipress.com Unveil Technologies www.unveil.com Witness Systems www.witness.com INTERPRETER A high-level programming language translator that translates and runs the program at the same time. It translates one program statement into machine language, executes it, and then proceeds to the next statement. SERVICES Tele-Interpreters www.teleinterpreters.com ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. HARDWARE/SOFTWARE Aculab www.aculab.com Castel, Inc. www.castel.com (See our enhanced listing in the alphabetical section) Gordon Kapes, Inc. www.gkinc.com Multi-Tech Systems, Inc. www.multitech.com KNOWLEDGE MANAGEMENT SOFTWARE Chordate chordate Any member of the phylum Chordata, which includes the most highly evolved animals, the vertebrates, as well as the marine invertebrate cephalochordates (see amphioxus) and tunicates. Software, Inc. www.chordiant.com Conjoin www.conjoin.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section) eGain Communications Corp. www.egain.com empolis North America www.empolis-na.com (See our enhanced listing in the alphabetical section) etalk Corp. www.etalk.com EximSoft Technologies www.eximsoft.com FrontRange Solutions, Inc. www.frontrange.com Infographics UK Ltd. www.infographics.co.uk Integrated Document Technologies www.idt-inc.com Kanisa, Inc. www.kanisa.com LiveTime Software, Inc www.livetime.com Mindfabric www.mindfabric.com Primus Knowledge Solutions www.primus.com Qualte www.qualte.com ResponseTek Networks www.responsetek.com RightNow Technologies, Inc. www.rightnow.com SAS Institute Inc. www.sas.com/customer SSSI www.sssi.net TechExcel, Inc. www.techexcel.com LAN-BASED TELEPHONY AltiGen Communications www.altigen.com Avaya www.avaya.com (See our enhanced listing in the alphabetical section) Centrepoint Technologies Inc. www.talkswitch.com CITEL Technologies www.citel.com ESI (Estech Systems, Inc.) www.esi-estech.com Flash Horizon Inc. www.flashorizon.com Multi-Tech Systems, Inc. www.multitech.com Vodavi Communications Systems www.vodavi.com Xten Networks, Inc. www.xten.com LEAST-COST ROUTING SYSTEMS Eyebill Interactive Solutions www.eyebill.net LIST PRODUCTS/SERVICES 117. Database Marketing/Services Blakey Bla·key , Art 1919-1990. American jazz drummer who initiated the practice of cross-rhythm drumming and integrated drums into small group arrangements. Services www.thepaymentnetwork.com Call Compliance www.callcompliance.com (See our enhanced listing in the alphabetical section) Data Square, LLC www.datasquare.com Gryphon Networks www.gryphonnetworks.com iSKY www.isky.com PacificEast Corporation www.pacificcorp.com Rainmaker Systems, Inc. www.rmkr.com The Rankin Group, Ltd. www.rankin-group.com Weikert & Co., LLC www.weikertonline.com 118. Direct Mail Lists OKS-Ameridial Worldwide www.oksameridial.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section) 120. Online Databases PacificEast Corporation www.pacificcorp.com 122. Telephone Number Look-Up Services PacificEast Corporation www.pacificcorp.com LOGGING & MONITORING 123. Logging & Monitoring Equipment 3PV - Third Party Verification www.3pv.com Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section) ASC ASC Ambulatory surgery center, see there telecom L.P. www.ascamerica.com BPA BPA British Paediatric Association. International www.bpaworldwide.com (See our enhanced listing in the alphabetical section) Computer Telephony Solutions www.oaisys.com Data Collection Resources www.monitoringmadeeasy.com (See our enhanced listing in the alphabetical section) Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) Dees Communications www.dees.com Dictaphone Corp. www.dictaphone.com/contactpoint (See our enhanced listing in the alphabetical section) Digital Speech Systems, Inc. www.digitalspeech.com Dynamic Instruments www.dynamicinst.com Envision Telephony www.envisioninc.com (See our enhanced listing in the alphabetical section) etalk Corp. www.etalk.com HigherGround Inc. www.highergroundinc.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) PIKA Technologies Inc. www.pikatechnologies.com TantaComm www.tantacomm.com TIXS Inc. 905-564-8575 x205 Verint Systems www.verint.com (See our enhanced listing in the alphabetical section) VoiceLog www.voicelog.com VoiceLogger, Inc. www.voicelogger.com Witness Systems www.witness.com LONG-DISTANCE long-dis·tance adj. 1. Covering a long distance: a long-distance runner; operating under long-distance supervision. 2. 124. Common Carrier Bandwidth Place www.bandwidthplace.com Nobel Ltd. www.nobelbiz.com (See our enhanced listing in the alphabetical section) 125. Directory Assistance OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) Teleservices www.oscteleservices.com 126. Long-Distance Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. Bandwidth Place www.bandwidthplace.com OSC Teleservices www.oscteleservices.com 127. Toll-Free (800/888) Bandwidth Place www.bandwidthplace.com Kall8 www.kall8.com Nobel Ltd. www.nobelbiz.com (See our enhanced listing in the alphabetical section) OFFICE ERGONOMICS/FURNITURE asplanned ltd www.asplanned.co.uk ON-HOLD PRODUCTS/SERVICES Applied Media Technologies Corp. www.amtc.com NeverQ/Inter Telemedia www.neverq.net/pop/ OUTSOURCING/TELESERVICES AGENCIES 130. Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices 3PV - Third Party Verification www.3pv.com AbleTel, Inc. www.abletelinc.com ACCENT www.accentonline.com ACI ACI American Concrete Institute ACI Arch Coal Inc ACI Airports Council International (formerly Airport Associations Coordinating Council) ACI Automobile Club d'Italia ACI American Competitiveness Initiative Telecentrics, Inc. www.acitel.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section) AFFINA www.affina.com Alorica Inc. www.alorica.com Alpine Access, Inc. www.alpineaccess.com AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com (See our enhanced listing in the alphabetical section) Aradiant Corp. www.aradiant.com BT Conferencing www.btconferencing.com CCC CCC A very speculative grade assigned to a debt obligation by a rating agency. Such a rating indicates default or considerable doubt that interest will be paid or principal repaid. Also called Caa. Interactive Corp. www.cccinteractive.com (See our enhanced listing in the alphabetical section) Center Partners www.centerpartners.com (See our enhanced listing in the alphabetical section) ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com (See our enhanced listing in the alphabetical section) Connoisseur Teleservices www.connoisseuronline.com Contact America www.contact-america.com ContactCenters, Inc. www.ccibpo.com (See our enhanced listing in the alphabetical section) Creative Marketing Strategies, Inc. www.cmsgrp.com (See our enhanced listing in the alphabetical section) CRM Teleservices Inc. www.crm-teleservices.com Cyber City Teleservices www.cctll.com eCoast Sales Solutions www.ecoastsales.com eTelecare International www.etelecare.com Expert Tele-Services, Inc. www.expertele.com Hamilton Hamilton, city, Bermuda Hamilton, city (1990 est. pop. 3,100), capital of Bermuda, on Bermuda Island. It is a port at the head of Great Sound, a huge lagoon and deepwater harbor protected by coral reefs. Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com Help Desk NOW www.helpdesknow.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) iSKY www.isky.com MEDFONE Nationwide Inc. www.medfone.com MsourcE Corp. www.msource.net Network Direct, Inc. www.networkdirectinc.com O'Currance Teleservices www.ocurrance.com (See our enhanced listing in the alphabetical section) OKS-Ameridial Worldwide www.oksameridial.com Optimum Communications Group, Inc. www.optimumcom.com ORC Orc monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso] See : Monsters ProTel, Inc. www.orcprotel.com ORCOM www.orcom.com OSC Teleservices www.oscteleservices.com Overseas Service Solutions www.overseasservicesolutions.com Phase 2 Solutions, Inc. www.phase2solutions.com Precision Response Corp. www.prcnet.com (See our enhanced listing in the alphabetical section) Product Line, The www.holdendirect.com Prosodie Interactive www.prosodieinteractive.com (See our enhanced listing in the alphabetical section) Rainmaker Systems, Inc. www.rmkr.com RMH RMH Ronald McDonald House RMH Rocky Mountain House (Canadian national park) RMH Rochester Methodist Hospital (Rochester, MN) RMH Real Manly Hug RMH Report on Macroeconomics and Health RMH Recent Medical History www.rmh.com (See our enhanced listing in the alphabetical section) Ron Noun 1. Ron - a Chadic language spoken in northern Nigeria Bokkos, Daffo West Chadic - a group of Chadic languages spoken in northern Nigeria; Hausa in the most important member Weber Weber, river, United States Weber (wē`bər), river, c.125 mi (200 km) long, rising in the Uinta Mts., N central Utah, and flowing north and northwest to join the Ogden River at Ogden. The combined stream flows to the Great Salt Lake. and Assocs., Inc. www.telethinking.com RSVP (ReSerVation Protocol) A communications protocol that signals a router to reserve bandwidth for real time transmission. RSVP is designed to clear a path for audio and video traffic, eliminating annoying skips and hesitations. Call Center Service www.rsvpusa.com Selway Group, Inc. www.selwaygroup.com Seneca Corp. www.seneca.com Sento www.sento.com Source One Communications www.sourceoneglobal.com (See our enhanced listing in the alphabetical section) StarTek www.startek.com (See our enhanced listing in the alphabetical section) Synergy Solutions, Inc. www.synergysolutionsinc.com TC Kokua, LLC www.tckokua.com Technion Communications Corp. www.technion.com Telacquire Marketing Group Inc. www.telacquire.com Telecom, Inc. www.telecominc.com TELEMARKETING telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. CONCEPTS www.tcius.com (See our enhanced listing in the alphabetical section) Teleperformance Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. USA www.teleperformanceusa.com Telerx www.telerx.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) TouchPoint Centers International www.tpci.net Tricom Teleservices LLC www.tricomteleservices.com TTC TTC Trying To Conceive TTC Toronto Transit Commission TTC Trans Texas Corridor TTC Toutes Taxes Comprises (French) TTC Trident Technical College (North Charleston, SC) TTC Temporary Traffic Control Marketing Solutions www.ttcmarketingsolutions.com Vision X Inc. www.vxiusa.com Welch Group, The www.thewelchgroup.net (See our enhanced listing in the alphabetical section) West Corp. www.west.com (See our enhanced listing in the alphabetical section) WNS Global Services Pvt Ltd www.wnsgs.com Xtrasource Inc. www.xtrasource.com Young America Young America may refer to: Cities, towns, townships, etc.
www.young-america.com 131. Interactive 800/900 Service Alpine Access, Inc. www.alpineaccess.com Aradiant Corp. www.aradiant.com BeVocal www.bevocal.com Blakey Services www.thepaymentnetwork.com BT Conferencing www.btconferencing.com Center Partners www.centerpartners.com (See our enhanced listing in the alphabetical section) Contact America www.contact-america.com Cyber City Teleservices www.cctll.com EasyIVR www.easyivr.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) RSVP Call Center Service www.rsvpusa.com Telacquire Marketing Group Inc. www.telacquire.com Telerx www.telerx.com Tricom Teleservices LLC www.tricomteleservices.com West Corp. www.west.com (See our enhanced listing in the alphabetical section) 132. Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Teleservices AbleTel, Inc. www.abletelinc.com Alpine Access, Inc. www.alpineaccess.com AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com (See our enhanced listing in the alphabetical section) CCC Interactive Corp. www.cccinteractive.com (See our enhanced listing in the alphabetical section) Center Partners www.centerpartners.com (See our enhanced listing in the alphabetical section) ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com (See our enhanced listing in the alphabetical section) Contact America www.contact-america.com Cyber City Teleservices www.cctll.com Help Desk NOW www.helpdesknow.com MsourcE Corp. www.msource.net Optimum Communications Group, Inc. www.optimumcom.com OSC Teleservices www.oscteleservices.com Precision Response Corp. www.prcnet.com (See our enhanced listing in the alphabetical section) RMH www.rmh.com (See our enhanced listing in the alphabetical section) Ron Weber and Assocs., Inc. www.telethinking.com RSVP Call Center Service www.rsvpusa.com Selway Group, Inc. www.selwaygroup.com Sento www.sento.com Source One Communications www.sourceoneglobal.com (See our enhanced listing in the alphabetical section) StarTek www.startek.com (See our enhanced listing in the alphabetical section) Synergy Solutions, Inc. www.synergysolutionsinc.com TC Kokua, LLC www.tckokua.com Technion Communications Corp. www.technion.com Telacquire Marketing Group Inc. www.telacquire.com Tele-Interpreters www.teleinterpreters.com Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) TouchPoint Centers International www.tpci.net Tricom Teleservices LLC www.tricomteleservices.com Virtual Causeway www.v-causeway.com Vision X Inc. www.vxiusa.com Xtrasource Inc. www.xtrasource.com 133. Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" Teleservices Able Tel, Inc. www.abletelinc.com ACCENT www.accentonline.com ACI Telecentrics, Inc. www.acitel.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section) AnswerNet Network www.answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com (See our enhanced listing in the alphabetical section) Call Compliance www.callcompliance.com (See our enhanced listing in the alphabetical section) CCC Interactive Corp. www.cccinteractive.com (See our enhanced listing in the alphabetical section) Center Partners www.centerpartners.com (See our enhanced listing in the alphabetical section) CH Consulting www.chcpro.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com (See our enhanced listing in the alphabetical section) Connoisseur Teleservices www.connoisseuronline.com Contact America www.contact-america.com ContactCenters, Inc. www.ccibpo.com (See our enhanced listing in the alphabetical section) Creative Marketing Strategies, Inc. www.cmsgrp.com (See our enhanced listing in the alphabetical section) CRM Teleservices Inc. www.crm-teleservices.com EasyIVR www.easyivr.com eCoast Sales Solutions www.ecoastsales.com eTelecare International www.etelecare.com Expert Tele-Services, Inc. www.expertele.com Hamilton Contact Center Services www.hamiltontm.com Harte-Hanks www.harte-hanks.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) iSKY www.isky.com MEDFONE Nationwide Inc. www.medfone.com Meyer Assocs. Teleservices www.callmeyer.com MsourcE Corp. www.msource.net Network Direct, Inc. www.networkdirectinc.com OKS-Ameridial Worldwide www.oksameridial.com Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com Overseas Service Solutions www.overseasservicesolutions.com Phase 2 Solutions, Inc. www.phase2solutions.com Precision Response Corp. www.prcnet.com (See our enhanced listing in the alphabetical section) Product Line, The www.holdendirect.com Prosodie Interactive www.prosodieinteractive.com (See our enhanced listing in the alphabetical section) Rainmaker Systems, Inc. www.rmkr.com RMH www.rmh.com (See our enhanced listing in the alphabetical section) Ron Weber and Assocs., Inc. www.telethinking.com Selway Group, Inc. www.selwaygroup.com Sento www.sento.com Source One Communications www.sourceoneglobal.com (See our enhanced listing in the alphabetical section) Synergy Solutions, Inc. www.synergysolutionsinc.com TC Kokua, LLC www.tckokua.com Technion Communications Corp. www.technion.com Telacquire Marketing Group Inc. www.telacquire.com Telecom, Inc. www.telecominc.com TELEMARKETING CONCEPTS www.tcius.com (See our enhanced listing in the alphabetical section) Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com TouchPoint Centers International www.tpci.net Tricom Teleservices LLC www.tricomteleservices.com TTC Marketing Solutions www.ttcmarketingsolutions.com Virtual Causeway www.v-causeway.com Vision X Inc. www.vxiusa.com Welch Group, The www.thewelchgroup.net (See our enhanced listing in the alphabetical section) West Corp. www.west.com (See our enhanced listing in the alphabetical section) WNS Global Services Pvt Ltd www.wnsgs.com Xtrasource Inc. www.xtrasource.com 134. Third-Party Verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. Services 3PV - Third Party Verification www.3pv.com AbleTel, Inc. www.abletelinc.com ACCENT www.accentonline.com ACI Telecentrics, Inc. www.acitel.com Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section) AnswerNet Network www.answernetnetwork.com BPA International www.bpaworldwide.com (See our enhanced listing in the alphabetical section) CCC Interactive Corp. www.cccinteractive.com (See our enhanced listing in the alphabetical section) Creative Marketing Strategies, Inc. www.cmsgrp.com (See our enhanced listing in the alphabetical section) Cyber City Teleservices www.cctll.com eTelecare International www.etelecare.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com RMH www.rmh.com (See our enhanced listing in the alphabetical section) Ron Weber and Assocs., Inc. www.telethinking.com RSVP Call Center Service www.rsvpusa.com Selway Group, Inc. www.selwaygroup.com Synergy Solutions, Inc. www.synergysolutionsinc.com Telacquire Marketing Group Inc. www.telacquire.com TELEMARKETING CONCEPTS www.tcius.com (See our enhanced listing in the alphabetical section) VoiceLog www.voicelog.com 135. Web-based Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Services ACCENT www.accentonline.com ACI Telecentrics, Inc. www.acitel.com AFFINA www.affina.com Alorica Inc. www.alorica.com Alpine Access, Inc. www.alpineaccess.com APAC Customer Services, Inc. www.apaccustomerservices.com (See our enhanced listing in the alphabetical section) Aradiant Corp. www.aradiant.com BPA International www.bpaworldwide.com (See our enhanced listing in the alphabetical section) CCC Interactive Corp. www.cccinteractive.com (See our enhanced listing in the alphabetical section) Colwell & Salmon Communications, Inc. www.colwell-salmon.com (See our enhanced listing in the alphabetical section) Contact America www.contact-america.com Convergys www.convergys.com (See our enhanced listing in the alphabetical section) eTelecare International www.etelecare.com Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section) Hamilton Contact Center Services www.hamiltontm.com MEDFONE Nationwide Inc. www.medfone.com Network Direct, Inc. www.networkdirectinc.com OKS-Ameridial Worldwide www.oksameridial.com One-to-One Service.com www.1to1service.com Optimum Communications Group, Inc. www.optimumcom.com ORC ProTel, Inc. www.orcprotel.com ORCOM www.orcom.com OSC Teleservices www.oscteleservices.com Overseas Service Solutions www.overseasservicesolutions.com Precision Response Corp. www.prcnet.com (See our enhanced listing in the alphabetical section) Product Line, The www.holdendirect.com RMH www.rmh.com (See our enhanced listing in the alphabetical section) Ron Weber and Assocs., Inc. www.telethinking.com RSVP Call Center Service www.rsvpusa.com Sento www.sento.com Source One Communications www.sourceoneglobal.com (See our enhanced listing in the alphabetical section) SSSI www.sssi.net TC Kokua, LLC www.tckokua.com TELEMARKETING CONCEPTS www.tcius.com (See our enhanced listing in the alphabetical section) Teleperformance USA www.teleperformanceusa.com Telerx www.telerx.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) Vision X Inc. www.vxiusa.com West Corp. www.west.com (See our enhanced listing in the alphabetical section) WNS Global Services Pvt Ltd www.wnsgs.com Xtrasource Inc. www.xtrasource.com PERFORMANCE ANALYTICS AIM Technology www.aimtechnology.com ASC telecom L.P. www.ascamerica.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section) Blue Pumpkin www.bluepumpkin.com BPA International www.bpaworldwide.com (See our enhanced listing in the alphabetical section) CenterForce Technologies, Inc. www.cforcetech.com CRM Teleservices Inc. www.crm-teleservices.com Customer Relationship Metrics www.metrics.net Customer Synergy Solutions LLC www.customerss.com Delta Protocol Test Solutions www.delta-info.com/protocol_test/ Dictaphone Corp. www.dictaphone.com/contactpoint (See our enhanced listing in the alphabetical section) Digital Speech Systems, Inc. www.digitalspeech.com Firstwave Technologies, Inc. www.firstwave.net HeartMath LLC www.heartmath.com Inova Corp. www.inovacorp.com Insights & Solutions www.insightssolutions.com Interaction Metrics www.interactioNmetrics.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Packeteer, Inc. www.packeteer.com Pepitone Worldwide www.pepitone.com ResponseTek Networks www.responsetek.com SAS Institute Inc. www.sas.com/customer Technion Communications Corp. www.technion.com POWER PROTECTION 137. Power Control/Conditioning Cummins Power Rent www.cumminspowerrent.com Dees Communications www.dees.com 138. UPS (Unint. Power Supply) Arista Corp. www.aristaipc.com Cummins Power Rent www.cumminspowerrent.com Gordon Kapes, Inc. www.gkinc.com Tripp Lite www.tripplite.com PREMIUMS/INCENTIVES Givex Corporation www.givex.com Profitech Technology & Trade PVT. LTD. +91-124-2562440 RENTALS/LEASING/FINANCING Cummins Power Rent www.cumminspowerrent.com REMOTE ACCESS/CAPABILITIES CrystalVoice Communications, Inc. www.crystalvoice.com Dees Communications www.dees.com Dynamic Instruments www.dynamicinst.com Expertcity, Inc. www.gotoassist.com (See our enhanced listing in the alphabetical section) Gordon Kapes, Inc. www.gkinc.com Linktivity, a Division of Converging Technologies www.linktivity.com Netopia Inc. www.netopia.com Rockwell FirstPoint Contact www.rockwellfirstpoint.com Spectrum Corp. www.specorp.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section) TIXS Inc. 905-564-8575 x205 Vision X Inc. www.vxiusa.com SALES FORCE AUTOMATION Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. ACCPAC www.accpac.com Conjoin www.conjoin.com Document Sciences Corporation www.docscience.com DPD International www.dpd.com eCoast Sales Solutions www.ecoastsales.com EximSoft Technologies www.eximsoft.com Firstwave Technologies, Inc. www.firstwave.net FrontRange Solutions, Inc. www.frontrange.com Help Desk NOW www.helpdesknow.com Infographics UK Ltd. www.infographics.co.uk NetLedger www.netsuite.com Oncontact Software www.oncontact.com Onyx Software www.onyx.com Pegasystems Inc. www.pegasystems.com SAP www.sap.com (See our enhanced listing in the alphabetical section) Surado Solutions, Inc. www.scmsql.com TechExcel, Inc. www.techexcel.com TeleDirect International, Inc. www.tdirect.com (See our enhanced listing in the alphabetical section) Touchtone Corp. www.TouchtoneCorp.com Trivium Systems Inc. www.triviumsys.com WhisperWire www.whisperwire.com WinShark Limited www.winshark.com Z-Firm LLC www.zfirm.com SCRIPTING SERVICES/SOFTWARE Amtech Marketing, Inc. www.amtechmarketing.com Digisoft www.digisoft.com Enterprise Integration Group www.eiginc.com Seneca Corp. www.seneca.com TeleDirect International, Inc. www.tdirect.com (See our enhanced listing in the alphabetical section) Welch Group, The www.thewelchgroup.net (See our enhanced listing in the alphabetical section) SECURITY EximSoft Technologies www.eximsoft.com Innovative Marketing Strategies, Inc. www.ims-ca.com (See our enhanced listing in the alphabetical section) OTG www.otg.ca SITE SELECTION/ECONOMIC DEVELOPMENT ACI Telecentrics, Inc. www.acitel.com Barbados Barbados (bärbā`dōz), island state (2005 est. pop. 279,300), 166 sq mi (430 sq km), in the West Indies. The capital and largest city is Bridgetown. Land, People, and Economy The island, E of St. Investment Development Corporation www.bidc.com (See our enhanced listing in the alphabetical section) CallCenterJobs.com www.callcenterjobs.com Overseas Service Solutions www.overseasservicesolutions.com PRIDCO PRIDCO Puerto Rico Industrial Development Corporation (Puerto Rican government agency) www.pridco.com (See our enhanced listing in the alphabetical section) TelePlaza www.teleplaza.com ULTRAPARK FREE ZONE & BUSINESS CENTER www.ultrapark.com Yakima Yakima, city, United States Yakima (yăk`əmô, –mə), city (1990 pop. 54,827), seat of Yakima co., S central Wash., on the Yakima River just below its confluence with the Naches; inc. 1886. County Development Association www.ycda.com SIMULTANEOUS VOICE/DATA Castel, Inc. www.castel.com (See our enhanced listing in the alphabetical section) Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/Octasic www.octasic.com SandCherry, Inc. www.sandcherry.com Telephony@Work, Inc. www.telephonyatwork.com (See our enhanced listing in the alphabetical section) SPEECH- & VOICE-TO-TEXT RECOGNITION Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com ASA Solutions, Inc. www.asasolutions.com (See our enhanced listing in the alphabetical section) Elix www.elixonline.com Enterprise Integration Group www.eiginc.com EPOS Corp. www.epos.com LocusDialog www.locusdialog.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section) Telvista www.telvista.com (See our enhanced listing in the alphabetical section) TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section) Unveil Technologies www.unveil.com Verint Systems www.verint.com (See our enhanced listing in the alphabetical section) Vocent Solutions Inc. www.vocent.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com West Corp. www.west.com (See our enhanced listing in the alphabetical section) SYSTEMS INTEGRATION Arista Corp. www.aristaipc.com ASA Solutions, Inc. www.asasolutions.com (See our enhanced listing in the alphabetical section) DPAC DPAC Denver Performing Arts Complex (CO, USA aka: DCPA) DPAC Deferred Policy Acquisition Costs (insurance) DPAC District Parent Advisory Committee DPAC Dover Partnership Against Crime Technologies Corp. www.dpactech.com Elix www.elixonline.com Enterprise Integration Group www.eiginc.com High Tech High Touch Solutions, Inc. www.hthts.com Inova Corp. www.inovacorp.com NextiraOne www.nextiraone.com Octasic www.octasic.com PowerHouse Consulting www.powerhouse1.com (See our enhanced listing in the alphabetical section) Profitech Technology & Trade PVT.LTD. +91-124-2562440 Seagull Software www.seagullsoftware.com SOFTEL Communications, Inc. www.softel.com TELEMARKETING SOFTWARE AMCAT Software www.amcat.com Calltrol Corp. www.calltrol.com CH Consulting www.chcpro.com Conjoin www.conjoin.com Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) DialResults www.dialresults.com Digisoft www.digisoft.com Do Not Call Protection www.donotcallprotection.com Electronic Technical Services, Inc. www.sigmaworx.com Gryphon Networks www.gryphonnetworks.com PacificEast Corporation www.pacificcorp.com PDS Inc. www.ets-pds.com SCS www.strategicinc.com SpitFire Dialers www.opc-marketing.com TeleMessage www.telemessage.com Trivium Systems Inc. www.triviumsys.com TELEPHONE MONITORING SERVICES The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. Amae Software www.amaesoftware.com ASC telecom L.P. www.ascamerica.com BPA International www.bpaworldwide.com (See our enhanced listing in the alphabetical section) Customer Relationship Metrics www.metrics.net Data Collection Resources www.monitoringmadeeasy.com (See our enhanced listing in the alphabetical section) Gematech, Inc. www.gematech.com HigherGround Inc. www.highergroundinc.com Interaction Metrics www.interactioNmetrics.com Kall8 www.kall8.com TELEMARKETING CONCEPTS www.tcius.com (See our enhanced listing in the alphabetical section) Telrex www.telrex.com VoiceLog www.voicelog.com TESTING PRODUCTS/SERVICES Employment Technologies Corporation www.etc-easy.com GL Communications Inc. www.gl.com Gordon Kapes, Inc. www.gkinc.com TOLL-FRAUD DETECTION OTG www.otg.ca Trivium Systems Inc. www.triviumsys.com TRAINING 154. Audio Cassettes A 1/8" inch, analog audio tape format that has been widely used for music distribution and home recording. Although the same size housing is used, the tape thickness and length determine the recording time. Cassettes holding from 15 minutes to 60 minutes per side have been manufactured. Impact Learning Systems www.impactlearning.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section) 155. Books/Workbooks Impact Learning Systems www.impactlearning.com Technology Marketing Corp. (TMC) www.tmcnet.com (See our enhanced listing in the alphabetical section) The Call Center School www.thecallcenterschool.com (See our enhanced listing in the alphabetical section) 156. Interactive/Computer Training Amtech Marketing, Inc. www.amtechmarketing.com Customer Synergy Solutions LLC www.customerss.com Envision Telephony www.envisioninc.com (See our enhanced listing in the alphabetical section) Impact Learning Systems www.impactlearning.com Knowlagent www.knowlagent.com The Call Center School www.thecallcenterschool.com (See our enhanced listing in the alphabetical section) 157. TSR/Management Training Svcs. Amtech Marketing, Inc. www.amtechmarketing.com BenchmarkPortal, Inc. www.benchmarkportal.com CallCenterJobs.com www.callcenterjobs.com CRMXchange www.crmxchange.com Customer Synergy Solutions LLC www.customerss.com Impact Learning Systems www.impactlearning.com The Call Center School www.thecallcenterschool.com (See our enhanced listing in the alphabetical section) UNIFIED MESSAGING Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. ACCPAC www.accpac.com AMTELCO www.amtelco.com Big Sky Technologies, Inc. www.bigskytech.com Digital Speech Systems, Inc. www.digitalspeech.com EPOS Corp. www.epos.com Excendia www.excendia.com Kall8 www.kall8.com NEC America, Inc. www.cng.nec.com Prosodie Interactive www.prosodieinteractive.com (See our enhanced listing in the alphabetical section) TeleMessage www.telemessage.com Toshiba America Information Systems Inc. www.telecom.toshiba.com VOICE MESSAGING Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. PRODUCTS 160. Integrated Voice Messaging AMTELCO www.amtelco.com Big Sky Technologies, Inc. www.bigskytech.com Convedia Corporation www.convedia.com EasyIVR www.easyivr.com enGenic Corp. www.engenic.com NEC America, Inc. www.cng.nec.com TeleMessage www.telemessage.com Vodavi Communications Systems www.vodavi.com Zeacom, Inc. www.zeacom.com 161. Voice Mail Digital Speech Systems, Inc. www.digitalspeech.com EasyIVR www.easyivr.com eMicrophones, Inc. www.emicrophones.com ESI (Estech Systems, Inc.) www.esi-estech.com Toshiba America Information Systems Inc. www.telecom.toshiba.com VOICE PRODUCTS 162. Voice Application Generator Software that generates application programs from descriptions of the problem rather than by traditional programming. It is at a higher level and easier to use than a high-level programming language such as C/C++ or COBOL. Delta Protocol Test Solutions www.delta-info.com/Protocol_Test/ enGenic Corp. www.engenic.com Envox www.envox.com LumenVox LLC www.lumenvox.com (See our enhanced listing in the alphabetical section) STR-SpeechTech Ltd. www.speechtech.com 163. Voice Application Software BeVocal www.bevocal.com CrystalVoice Communications, Inc. www.crystalvoice.com enGenic Corp. www.engenic.com Envox www.envox.com FlexSolv www.flexsolv.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) LumenVox LLC www.lumenvox.com (See our enhanced listing in the alphabetical section) SandCherry, Inc. www.sandcherry.com STR-SpeechTech Ltd. www.speechtech.com Unveil Technologies www.unveil.com Vocent Solutions Inc. www.vocent.com Xten Networks, Inc. www.xten.com 164. Data/Voice Line Equipment Dees Communications www.dees.com Executive Communication Systems www.tvps.com NextiraOne www.nextiraone.com 165. Voice Hardware Ai-Logix, Inc. www.ai-logix.com (See our enhanced listing in the alphabetical section) enGenic Corp. www.engenic.com Octasic www.octasic.com PIKA Technologies Inc. www.pikatechnologies.com 166. IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Products 5by5 Networks www.5by5networks.com Amae Software www.amaesoftware.com AMCAT Software www.amcat.com Angel.com www.angel.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section) Avaya www.avaya.com (See our enhanced listing in the alphabetical section) Big Sky Technologies, Inc. www.bigskytech.com Computer Telephony Solutions www.oaisys.com Concerto Software www.concerto.com (See our enhanced listing in the alphabetical section) Convedia Corporation www.convedia.com Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) DialResults www.dialresults.com EasyIVR www.easyivr.com Electronic Technical Services, Inc. www.sigmaworx.com Elix www.elixonline.com enGenic Corp. www.engenic.com Enterprise Integration Group www.eiginc.com Envox www.envox.com EPOS Corp. www.epos.com LocusDialog www.locusdialog.com LumenVox LLC www.lumenvox.com (See our enhanced listing in the alphabetical section) MERA Networks, Inc. www.meranetworks.com Mitel Networks www.mitel.com NetCentrex www.netcentrex.net Noble Systems Corporation www.noblesys.com Nortel Networks www.nortelnetworks.com Phase 2 Solutions, Inc. www.phase2solutions.com Pulse www.pulsevoice.com SOFTEL Communications, Inc. www.softel.com STR-SpeechTech Ltd. www.speechtech.com Telcom FX www.telcomfx.com TeleMessage www.telemessage.com Teloquent www.teloquent.com Toshiba America Information Systems Inc. www.telecom.toshiba.com TouchStar Software www.touchstarsoftware.com (See our enhanced listing in the alphabetical section) Unveil Technologies www.unveil.com VoiceLog www.voicelog.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com 167. Text-to-Speech Converting text into voice output using speech synthesis techniques. Although initially used by the blind to listen to written material, it is now used extensively to convey financial data, e-mail messages and other information via telephone for everyone. Conversion Aculab www.aculab.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) STR-SpeechTech Ltd. www.speechtech.com Z-Firm LLC www.zfirm.com 168. Voice Tool Kits LumenVox LLC www.lumenvox.com (See our enhanced listing in the alphabetical section) 169. Voice Board Products Octasic www.octasic.com SpitFire Dialers www.opc-marketing.com 170. Voice Recognition Aculab www.aculab.com Angel.com www.angel.com BeVocal www.bevocal.com eMicrophones, Inc. www.emicrophones.com EPOS Corp. www.epos.com LocusDialog www.locusdialog.com LumenVox LLC www.lumenvox.com (See our enhanced listing in the alphabetical section) Nortel Networks www.nortelnetworks.com SOFTEL Communications, Inc. www.softel.com Unveil Technologies www.unveil.com Vocent Solutions Inc. www.vocent.com VoxMedia Consulting, Inc. www.voxmediaconsulting.com WORKFORCE MANAGEMENT Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. SOFTWARE A-propos www.a-propo.com Aspect Communications www.aspect.com (See our enhanced listing in the alphabetical section) Blue Pumpkin www.bluepumpkin.com CenterForce Technologies, Inc. www.cforcetech.com CH Consulting www.chcpro.com Envision Telephony www.envisioninc.com (See our enhanced listing in the alphabetical section) Fused Solutions www.fusedsolutions.com (See our enhanced listing in the alphabetical section) Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) IEX Corp. www.iex.com Left Bank Solutions, Inc. www.leftbanksolutions.com (See our enhanced listing in the alphabetical section) Mitel Networks www.mitel.com Pegasystems Inc. www.pegasystems.com QAS www.qas.com/us (See our enhanced listing in the alphabetical section) Society of Workforce Planning Professionals (SWPP) www.swpp.org Symon Communications, Inc. www.symon.com (See our enhanced listing in the alphabetical section) Tigerpaw Software www.tigerpawsoftware.com WinShark Limited www.winshark.com COMPLIANCE TECHNOLOGIES & SOLUTIONS 3PV - Third Party Verification www.3pv.com Call Compliance www.callcompliance.com (See our enhanced listing in the alphabetical section) Document Sciences Corporation www.docscience.com Innovative Marketing Strategies, Inc. www.ims-ca.com (See our enhanced listing in the alphabetical section) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) SER Solutions, Inc. www.ser.com (See our enhanced listing in the alphabetical section) Welch Group, The www.thewelchgroup.net (See our enhanced listing in the alphabetical section) OTHER 3P Marketing Group, Inc. www.3pmarketing.com VoIP & WiFi See Wi-Fi. Go-to-Market Strategies A-propos www.a-propo.com Software Development Advanced Data-Comm www.advanced-data.com (See our enhanced listing in the alphabetical section) Inbound/Outbound/CRM AIM Technology www.aimtechnology.com Contact Center Analytics AltiGen Communications www.altigen.com IP Phones Amae Software www.amaesoftware.com Enterprise Customer Feedback Collection and Reporting asplanned ltd www.asplanned.co.uk Movement, Management and Maintenance of Office Furniture Bandwidth Place www.bandwidthplace.com Data and Voice Services Broker BenchmarkPortal, Inc. www.benchmarkportal.com Benchmarking
Benchmarking (also "best practice benchmarking" or "process benchmarking") is a process used in management and particularly strategic BeVocal www.bevocal.com Virtual Call Center Blakey Services www.ThePaymentNetwork.com OLAP (OnLine Analytical Processing) Decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies. OLAP tools are used to perform trend analysis on sales and financial information. , Pay-as-use Services Blue Pumpkin www.bluepumpkin.com Performance Management/Workforce Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. Call Compliance www.callcompliance.com (See our enhanced listing in the alphabetical section) Do-Not-Call Automatic Blocking and Compliance CenterForce Technologies, Inc. www.cforcetech.com Best Time To Call Software ClientLogic www.clientlogic.com E-mail/Chat Services Contact America www.contact-america.com Call Center Outsourcing Services ContactCenters, Inc. www.ccibpo.com (See our enhanced listing in the alphabetical section) Global Outsourcing/Offshoring Convedia Corporation www.convedia.com Media Server CosmoCom www.cosmocom.com (See our enhanced listing in the alphabetical section) Unified IP Contact Center Creative Marketing Strategies, Inc. www.cmsgrp.com (See our enhanced listing in the alphabetical section) Political Customer Relationship Metrics www.metrics.net Customer Feedback Measurement Customer Synergy Solutions LLC www.customerss.com Call Center Business Processes Cyber City Teleservices www.cctll.com Back-Office Processing Services Data Collection Resources www.monitoringmadeeasy.com (See our enhanced listing in the alphabetical section) Agent Evaluation and Screen Capture Data Square, LLC www.datasquare.com Data Mining, CRM, Data Warehousing See data warehouse. data warehousing - data warehouse , Strategic Analysis DialResults www.dialresults.com Call Center Software Dictaphone Corp. www.dictaphone.com/contactpoint (See our enhanced listing in the alphabetical section) Workforce Relationship Management; Quality Monitoring Do Not Call Protection www.donotcallprotection.com Do Not Call Compliance Document Sciences Corporation www.docscience.com Correspondence Software, Variable Data Publishing The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. Software Dynamic Instruments www.dynamicinst.com Quality Evaluation Grading Software EnvoyWorldWide, Inc. www.envoyworldwide.com Notification and Alerting Services A service provided to notify appropriate organizations regarding aircraft in need of search and rescue aid, and assist such organizations as required. EPMContact www.epmcontactcenter.com Contact Center Excendia www.excendia.com Access to Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook by Phone Executive Communication Systems www.tvps.com Voice Recording Equipment, Quality Assurance Management Software EximSoft Technologies www.eximsoft.com Smart Card Solutions Forum Communications International www.forum-com.com Emergency Collaboration/Conferencing Gematech, Inc. www.gematech.com Virtual Call Center, Voice Recording GiveMePower Corp. www.givemepower.com Computer Aid Design/Vector Graphics Software Givex Corporation www.givex.com Gift Card & Loyalty Programs High Tech High Touch Solutions, Inc. www.hthts.com Help Desk and Call Center Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" HigherGround Inc. www.highergroundinc.com Liability Recording, Agent Evaluation Impact Learning Systems www.impactlearning.com Call Center Blended Learning Blended Learning is the combination of multiple approaches to learning. Blended learning can be accomplished through the use of 'blended' virtual and physical resources. A typical example of this would be a combination of technology-based materials and face-to-face sessions used Products Interaction Metrics www.interactionmetrics.com E-mail Monitoring Services Interactive Marketing Solutions www.ims-dm.com (See our enhanced listing in the alphabetical section) Do-Not-Call Compliance Knowlagent www.knowlagent.com Agent Performance Management Software LiveTime Software, Inc www.livetime.com Technical Support Lynk Software, Inc. www.lynksoftware.com Complaint Tracking MEDFONE Nationwide Inc. www.medfone.com IVR NetLedger www.netsuite.com Accounting NetLert Communications Inc. www.netlert.com Real-time and Historical ACD Reporting NetReflector.com, Inc. www.netreflector.com Online Satisfaction Measurement Technology and Services Nobel Ltd. www.nobelbiz.com (See our enhanced listing in the alphabetical section) Lowest Rates for US and International Call Centers Nuasis www.nuasis.com IP-based Contact Center Software Octasic www.octasic.com Voice Processors (Echo Cancellation The elimination of an echo in a two-way voice transmission. Echo is created in the telephone company's central office switch when two-wire lines from the customer are converted to four-wire lines for backbone trunks. , VQE VQE Voice Quality Enhancement VQE Visa Qualifying Examination (medical examination for foreign physicians in USA) VQE Visual Quality Experience (Cisco solution in the IPTV space) and VoIP/VoATM Packetization). ORCOM www.orcom.com Customer Information Systems OTG www.otg.ca Voice Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. , PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). Security PC Telecom Corp. www.pctelecom.com (See our enhanced listing in the alphabetical section) Switching Pegasystems Inc. www.pegasystems.com Business Process Management Software Pepitone Worldwide www.pepitone.com Productivity Improvement, Managerial Systems, Job Design Phase 2 Solutions, Inc. www.phase2solutions.com Multimedia / Video Production for Corporate Communication PowerHouse Consulting www.powerhouse1.com (See our enhanced listing in the alphabetical section) Telecom Assessments, Information Technology Assessments QAS www.qas.com/us (See our enhanced listing in the alphabetical section) Address Verification Software Rainmaker Systems, Inc. www.rmkr.com Services Contract Renewals ResponseTek Networks www.responsetek.com Experience-based Management Seagull Software www.seagullsoftware.com Legacy Integration; Terminal Emulation Using software in a desktop machine to make it perform like a hardware terminal. The emulated terminal is typically in the VT100-500 family, designed originally by Digital Equipment. ; Legacy Extension Spectrum Corp. www.specorp.com Wallboards, IP Wallboards SSSI www.sssi.net Web-based Time Sheets TargetVision www.targetvision.com (See our enhanced listing in the alphabetical section) Visual Communication Systems Technology for Business Corp. www.tfbc.com Custom and Packaged CTI/IVR Software Telcom FX www.telcomfx.com IVR Custom Applications Tele-Interpreters www.teleinterpreters.com Foreign Language Translation Services Telecom, Inc. www.telecominc.com Call Center, Telecommunications, Teleservices TeleDirect International, Inc. www.tdirect.com (See our enhanced listing in the alphabetical section) Customer Campaign Management Software & Services Telrex www.telrex.com Computer/Internet Transaction Monitoring Software Touchtone Corp. www.TouchtoneCorp.com Marketing Automation Software Verint Systems www.verint.com (See our enhanced listing in the alphabetical section) Call Recording Solutions Vocent Solutions Inc. www.vocent.com Voice Biometrics VoiceLog www.voicelog.com Call Recording Solutions VoxMedia Consulting, Inc. www.voxmediaconsulting.com Voice User-Interface Design, Voice Application Prototyping (1) Creating a demo of a new system. Prototyping is essential for clarifying information requirements. The design of a system (functional specs) must be finalized before the system can be built. WebSurveyor www.websurveyor.com Online Surveys Weikert & Co., LLC www.weikertonline.com Business Broker WhisperWire www.whisperwire.com Interactive Selling System Witness Systems www.witness.com Business Performance Optimization, Performance Analysis, e-Learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. WNS Global Services Pvt Ltd www.wnsgs.com Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in Xtrasource Inc. www.xtrasource.com Outsourced Outsourced is a modern day comedy of cross-cultural conflict and romance, directed by John Jeffcoat, released in 2007. Synopsis Todd Anderson (Josh Hamilton) spends his days managing a customer call center for American Novelty Products in Seattle, until his job, CRM - Acquisition, Service & Technical Support/Helpdesk Solutions Young America Corporation www.young-america.com Consumer Promotion Fulfillment |
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