Product/Service Listings. (K-Z).KNOWLEDGE MANAGEMENT SOFTWARE Alorica Inc. www.alorica.com (See our enhanced listing In the alphabetical section) Broad Daylight, Inc. www.broaddaylight.com CallCenter Technology www.callcti.com Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Software, Inc. www.chordiant.com eGain Communications www.egain.com Fuze fuze n. & v. Variant of fuse1. Noun 1. fuze - any igniter that is used to initiate the burning of a propellant fuse, primer, priming, fuzee, fusee Technologies, Inc. www.fuze.com Global Link Solutions, Inc. www.glsinc.com Knowlagent www.knowlagent.com Knowledge Impact www.kimpact.com London Bridge London Bridge, granite, five-arched bridge formerly over the Thames, in London, England. It is 928 ft (283 m) long and was designed by John Rennie and built between 1824 and 1831. Group www.london-bridge.com Millennium Care Inc. www.millenniumcare.com Modulant www.modulant.com noHold www.nohold.com Optical Image Technology, Inc. www.opticaltech.com Pragmatech Software www.pragmatech.com Primus Knowledge Solutions www.primus.com Raosoft, Inc. www.raosoft.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. www.rightnow.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.sersolutions.com Service Ware www.serviceware.com TechExcel, Inc. www.techexcel.com Tigerpaw Software www.tigerpawsoftware.com LAN-BASED TELEPHONY Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. 3Com Corp. www.3Com.com 3rd Wave Solutions www.3rdmavesolutions.com ACCPAC ACCPAC Accounts Package ACCPAC Accounting Package www.accpac.com Alcatel Alcatel Société Alsacienne de Constructions Atomiques, de Télécomunications et d'Electronique www.ind.alcatel.com AltiGen Communications www.altigen.com AVM AVM 1 Acute viral meningitis, see there 2 Arteriovenous malformation, see there of America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. , Inc. www.avm-usa.com Direct Data, Inc. www.comper.com InnoMedia, Inc. www.innomedia.com Interactive Intelligence Inc. www.inin.com Lockheed Martin For the former company, see . Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta. 718-694-5178 Pingfel Corp. www.pingtel.com Quicknet Technologies, Inc. www.quicknet.net Quintum Technologies, Inc. www.quintum.com Sphere Communications Inc. www.spherecom.com Telco Systems, A BATM BATM Bark At the Moon (Ozzy Osbourne album) BATM Belgian Association of Travel Managers Co. www.telco.com TrueTime www.truetime.com Unisphere Networks Unisphere Networks was a leading networking equipment manufacturer founded in 1998 and later acquired by Juniper Networks in June of 2002. Unipshere was inititally comprised of three other key networking equipment manufacturers: www.unispherenetworks.com Wicom Communications Ltd. www.wicom.com WorldCom The former name of MCI. Based in Jackson, MS, WorldCom, Inc. was a major, international telecommunications carrier. It was founded in 1983 by Bernard Ebbers as Long Distance Discount Service (LDDS), a reseller of AT&T WATS lines to small businesses. www.worldcom.com LEAST-COST ROUTING SYSTEMS AVM of America, Inc. www.avm-usa.com bConvergent, Inc. www.bconvergent.net N-Soft www.n-soft.com LIST PRODUCTS/SERVICES 117. Database Marketing/Services Call Compliance www.callcompliance.com Datapak Datapak is a Nordic packet switched network using X.25. Speeds vary from 2400-bit/s to 64 kbit/s. Datapak over dialled connections X.28 is also possible. Datapak is also the name of removable data storage media for the Psion Organiser. Services Corp. datapakservices.com Distributed Services Group Inc. www.distributedservicesgroup.com Equifax  This article is subject to manipulation attempts by the described entity using multiple user names. Please be critical of edits and discussion page entries.Equifax, Inc. Direct Marketing Solutions www.equifax.com infoUSA/CallerID++ www.license.infousa The creator of this article, or someone who has substantially contributed to it, may have a conflict of interest regarding its subject matter. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. .com (See our enhanced listing in the alphabetical section) Kenna Connect www.thekennagroup.com NuEdge Systems www.nuedgesystems.com Unicall International, Inc. www.unicallinc.com 118. Direct Mail Lists Ameridial, Inc. www.ameridial.com (See our enhanced listing in the alphabetical section) Equifax Direct Marketing Solutions www.equifax.com infoUSA/CallerID++ www.license.infousa.com (See our enhanced listing in the alphabetical section) Justin Justin (Marcus Junianus Justinus), fl. 3d cent., Roman historian. He made a collection of excerpts from Trogus, which gives many facts not recounted elsewhere. David Direct www.justindavid.com KnowledgeBase Marketing, Inc. www.knowledgebasemarketing.com Target Marketing, Inc. www.targetusa.com ThinkDirectMarketing, Inc. www.tdmdigitaldata.com TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center www.tmcnet.com (See our enhanced listing in the alphabetical section) 119. List Management Software Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum Logistics www.AustinLogistics.com 120. Online Databases Acxiom Acxiom is a customer and data information management company, offering a range of products and services including information technology outsourcing. It has been described as "one of the biggest companies you've never heard of. www.acxiom.com Call Center Network www.callcity.net Equifax Direct Marketing Solutions www.equifax.com infoUSA/ CallerID++ www.license.infousa.com (See our enhanced listing in the alphabetical section) ThinkDirectMarketing, Inc. www.tdmdigitaldata.com 121. Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. Calling Lists Equifax Direct Marketing Solutions www.equifax.com Target Marketing, Inc. www.targetusa.com TMC www.tmcnet.com (See our enhanced listing in the alphabetical section) 122. Telephone Number Look-Up Services infoUSA/ CallerID++ www.license.infousa.com (See our enhanced listing in the alphabetical section) TARGUSinfO www.targusinfo.com LOGGING & MONITORING Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. - NgN www.agilent (Agilent Technologies, Santa Clara, CA, www.agilent.com) The test and measurement subsidiary of HP. In 1999, HP split off the division that started the company into an independent subsidiary named Agilent Technologies. At the time, the $2. .com/comms/ngn ASC ASC Ambulatory surgery center, see there Telecom www.ascamerica.com Brooktrout Technology www.brooktrout.com CallCenlerDepot.com www.callcenterdepot.com Comverse Intosys, Inc. www.cominfosys.com Dynamic Instruments www.dynamicinst.com Envision Telephony www.envisiontelephony.com e-talk Corp. www.e-talkcorp.com Eyretel, Inc. www.eyretel.com I.S. Associates, Inc. www.isassoc.com KONEXX www.konexx.com Mark Townsend Electronics www.mtelectronics.com Mercom Systems, Inc. www.mercom.com MUSIC Telecom, Inc. www.musictelecom.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Omnitronix www.omnitronix.com PIKA Technologies Inc. www.pikatech.com SecureLogix Corp. www.securelogix.com telchemy www.telchemy.com Telecorp Products Inc. www.telecorpproducts.com Texas Digital Systems www.txdigital.com Thales Thales (thā`lēz), c.636–c.546 B.C., pre-Socratic Greek philosopher of Miletus and reputed founder of the Milesian school of philosophy. He is the first recorded Western philosopher. Contact Solutions (formerly Racal Recorders) www.thales-cs.com TISL TISL Tata Information Systems Limited TISL Target Identification System, Laser www.tisl.com TrueTime www.truetime.com VoiceLogger www.voicelogger.com Witness Systems www.witness.com LONG-DISTANCE 124 Common Carrier WorldCom www.worldcom.com 125. Directory Assistance Excell Agent Services www.excellagent.com 126. Long-Distance Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) Fortan Softtel Pvt. Ltd. www.fortansofttel.com L.D. Chenault, Inc. www.Idchen.com 127. Toll-Free (800/888) Message Time Inc. www.messagetime.com OFFICE ERGONOMICS/FURNITURE BioFit Engineered Products www.biofit.com Interior Concepts www.interiorconcepts.com ON-HOLD PRODUCTS/SERVICES GM Voices, Inc. www.gmvoices.com OUTSOURCING/TELESERVICES AGENCIES 130. Inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound Teleservices Access Direct www.accdir.com Advanced Data-Comm www.advanced-data.com Aegis Communications Group www.aegiscomgroup.com AFFINA www.affina.com AfterMarket Aftermarket See: Secondary market. aftermarket See secondary market. Co. www.thealtermarketcompany.com Alert Communications co. www.alertcom.com Alliance TeleServices, Inc. www.allianceteleservices.com Americall Corp. www.americallcorp.com Americall de Mexico, S.A. de CV. www.americallcorp.com.mx Ameridial, Inc. www.ameridial.com (See our enhanced listing in the alphabetical section) AnswerNet, Inc. answernetnetwork.com Aon Innovative Solutions aoninnovativesolutions.com APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. www.apaccustomerservices.com Associated Call Centers www.inboundacc.com Business Response, Inc. www.businessresponse.com Call Center Portal - TelePlaza www.teleplaza.com Call Center Results www.callcenter-results.com Call_Solutions.com, Inc. www.callsolutions.com CallCenterDepot.com www.callcenterdepot.com ChaseCom www.chasecom.net ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Communications & Commerce www.comcenters.com ComTec Teleservices, Inc. www.comtec-tel.com Contact America www.contact-america.com Core Communications Corp. www.corecc.com CSC (Card Security Code) A three- or four-digit number printed on the back of credit cards for security purposes. Called "Card Verification Value" (CVV) by Visa, "Card Validation Code" (CVC) by MasterCard and "Card Identification (CID) by American Express and Discover, www.globalresponse.com CustomerAlly Call Center www.customerally.com CyberRep, Inc. www.cyberrep.com Dakotah Direct www.dakotahdirect.com Daksh www.daksh.com Datapak Services Corp. datapakservices.com E Serve Technologies Ltd. www.hcleserve.com EMS, Inc. www.emscrm.com eTelecare International www.etelecare.com Excell Agent Services, Inc. www.excellagent.com Expert Tele-Services, Inc. www.expertele.com Gage Marketing Services Gagecustomerservice.com Global Customer Solutions www.enhan.com Hancock Information Group www.hancockinfo.com Harris Interactive Harris Interactive (NASDAQ: HPOL) is an American market research company that specializes in public opinion research using both telephone and surveys on online panels. The company is the product of a 1996 merger between the Gordon S. Black Company and Louis Harris & Associates. www.harrisinteractive.com/CRM Harte-Hanks, Inc. www.harte-hanks.com Help Desk Now www.helpdesknow.com ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. Group www.ictgroup.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Infotel www.infotel.com.do InService America www.inserviceamerica.com IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. Inc., A Prosodie Co. www.ivrinc.com Kenna Connect www.thekennagroup.com King TeleServices www.king-teleservices.com (See our enhanced listing in the alphabetical section) MarCom www.callmarcom.com Millennium Teleservices www.mmtel.com Minerva Telelink Ltd. www.minervatelelink.com National Electronics Warranty www.newcorp.com Nova CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. , Inc. www.novacti.com NSDI NSDI - National Spatial Data Infrastructure Teleperformance www.nsditp.com ORC Orc monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso] See : Monsters ProTel, Inc. www.ORCprotel.com Outsource Direct www.outsourcedirect.com Overseas Service Solutions www.overseasservicesolutions.com Pinnacle pinnacle (pĭn`ĭkəl), minor architectural motif of vertical tapering shape, usually crowning a pier, buttress, or gable. Although sometimes it appears in Renaissance design, as in the Certosa di Pavia, it is almost exclusively a medieval Customer Solutions www.pinnacletm.com Pivotal Connection www.pivotalconnection.com Precision Response Corp. www.prcnet.com ProCom, Inc. www.procom-inc.com Product Line, The www.tpli.com Protocol www.protocolusa.com Qinteraction Philippines Inc. www.qinteraction.com Rinbound - Customer Care Solutions www.rinbound.com RMH RMH Ronald McDonald House RMH Rocky Mountain House (Canadian national park) RMH Rochester Methodist Hospital (Rochester, MN) RMH Real Manly Hug RMH Report on Macroeconomics and Health RMH Recent Medical History www.rmht.com (See our enhanced listing in the alphabetical section) ROSS Marketing Inc. www.rossmarketinginc.com SITEL www.sitel.com Sonilek Limited www.sonitek.ca Source One www.source1comm.com Spectrum Contact Services (Software Spectrum) www.softwarespectrum.com/contactservices SR.Teleperformance www.teleperformance.com Synapse synapse (sĭn`ăps), junction between various signal-transmitter cells, either between two neurons or between a neuron and a muscle or gland. A nerve impulse reaches the synapse through the axon, or transmitting end, of a nerve cell, or neuron. Services www.synapseservices.com Technion Communications Corp. www.technion.com (See our enhanced listing in the alphabetical section) Telecom New Zealand Telecom New Zealand (NZX: TEL ASX: TEL NYSE: NZT) is a Wellington, New Zealand-based telephone company and, through its subdivision Xtra, an internet service provider. It has been run as a publicly-traded private company since 1990. www.telecom.co.nz Teleperformance Canada www.srteleperformance.com Teleperformance USA www.teleperformanceusa.com (See our enhanced listing in the alphabetical section) Telerx www.telerx.com TeleSpectrum www.telespectrum.com TeleTech Holdings, Inc. www.teletech.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) Unicall Internalional, Inc. www.unicallinc.com vCustomer Corp. www.vcustomer.com Visions Marketing Services Inc. wecloseloans.com VoiceLog, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.voicelog.com West Corp. www.west.com Willow willow, common name for some members of the Salicaceae, a family of deciduous trees and shrubs of worldwide distribution, especially abundant from north temperate to arctic areas. CSN CSN Crosby, Stills, and Nash (band) CSN Centrala studiestödsnämnden (Swedish: state education grant and loan program) CSN Confédération des Syndicats Nationaux (French) , Inc. www.willowcsn.com (See our enhanced listing in the alphabetical section) Xtrasource www.xtrasource.com 131. Interactive 800/900 Service Alert Communications co. www.alertcom.com Business Response, Inc. www.businessresponse.com Call Interactive www.callit.com ChaseCom www.chasecom.net Contact America www.contact-america.com Core Communications Corp. www.corecc.com Daksh www.daksh.com E Serve Technologies Ltd. www.hcleserve.com Gage Marketing Services gagecustomerservice.com Global Customer Solutions www.enhan.com Harris Interactive www.harrisinteractive.com/CRM Help Desk Now www.helpdesknow.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) InService America www.inserviceamerica.com ITES ITES Information Technology Enabled Services ITES Information Technology Enterprise Solutions ITES Institut Technologique Européen de Sécurité ITES International Test & Engineering Services Company (Japan) ITES It Enabled Services Alliance, The www.itesalliance.com IVR Inc., A Prosodie Co. www.ivrinc.com Kenna Connect www.thekennagroup.com Millennium Teleservices www.mmtel.com NSDI Teleperformance www.nsditp.com Outsource Direct www.outsourcedirect.com Pinnacle Customer Solutions www.pinnacletm.com Pivotal Connection www.pivotalconnection.com Prairie prairie Level or rolling grassland, especially that found in central North America. Decreasing amounts of rainfall, from 40 in. (100 cm) at the forested eastern edge to less than 12 in. Systems, Inc. www.prairiesys.com Rinbound - Customer Care Solutions www.rinbound.com Telerx www.telerx.com TeleSpectrum www.telespectrum.com West Corp. www.west.com Xtrasource www.xtrasource.com 132. Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Teleservices Aegis Communications Group www.aegiscomgroup.com Alert Communications co. www.alertcom.com Alliance TeleServices, Inc. www.allianceteleservices.com Americall Corp. www.americallcorp.com AnswerNet, Inc. answernetnetwork.com Aon Innovative Solutions aoninnovativesolutions.com APAC Customer Services, Inc. www.apaccustomerservices.com Arial International www.arialinternational.com Associated Call Centers www.inboundacc.com Business Response, Inc. www.businessresponse.com Call Center Alliance www.callcenteralliance.com ChaseCom www.chasecom.net ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Communications & Commerce www.comcenters.com Daksh www.daksh.com EMS, Inc. www.emscrm.com Expert Tele-Services, Inc. www.expertele.com Gage Marketing Services gagecustomerservice.com Hancock Information Group www.hancockinfo.com ICT Group www.ictgroup.com Infotel www.infotel.com.do Kenna Connect www.thekennagroup.com King TeleServices www.king-teleservices.com (See our enhanced listing In the alphabetical section) MarCom www.callmarcom.com Millennium Teleservices www.mmtel.com Pivotal Connection www.pivotalconnection.com Precision Response Corp. www.prcnet.com Qinteraction Philippines Inc. www.qinteraction.com Rinbound - Customer Care Solutions www.rinbound.com RMH www.rmht.com (See our enhanced listing in the alphabetical section) SITEL www.sitel.com Spectrum Contact Services (Software Spectrum) www.softwarespectrum.com/contactservices SR.Teleperformance www.teleperformance.com Synapse Services www.synapseservices.com Technion Communications Corp. www.technion.com (See our enhanced listing in the alphabetical section) Teleperformance USA www.teleperformanceusa.com (See our enhanced listing in the alphabetical section) Telerx www.telerx.com TeleSpectrum www.telespectrum.com TeleTech Holdings, Inc. www.teletech.com Visions Marketing Services Inc. wecloseloans.com Xtrasource www.xtrasource.com 133. Outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" Teleservices Access Direct www.accdir.com Advanced Data-Comm www.advanced-data.com Aegis Communications Group www.aegiscomgroup.com AfterMarket Co. www.theaftermarketcompany.com Alert Communications co. www.alertcom.com Alliance TeleServices, Inc. www.allianceteleservices.com Americall Corp. www.americallcorp.com Americall de Mexico, S.A. de C.V. www.americallcorp.com.mx Ameridial, Inc. www.ameridial.com (See our enhanced listing in the alphabetical section) AnswerNet, Inc. answernetnetwork.com Aon Innovative Solutions aoninnovativesolutions.com APAC Customer Services, Inc. www.apaccustomerservices.com Business Response, Inc. www.businessresponse.com Call Center Alliance www.callcenteralliance.com Call Center Portal - TelePlaza www.teleplaza.com Call Center Results www.callcenter-results.com Call_Solutions.com, Inc. www.callsolutions.com ChaseCom www.chasecom.net ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Communications & Commerce www.comcenters.com ComTec Teleservices, Inc. www.comtec-tel.com Contact America www.contact-america.com CSC www.globalresponse.com CustomerAlly Call Center www.customerally.com CyberRep, Inc. www.cyberrep.com Dakotah Direct www.dakotahdirect.com E Serve Technologies Ltd. www.hcleserve.com EMS, Inc. www.emscrm.com EnvoyWorldWide, Inc. www.envoyww.com Expert Tale-Services, Inc. www.expertele.com Fortan Softtel Pvt. Ltd. www.fortansofttel.com Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. Plus, Inc. www.fulfillmentplus.com Global Customer Solutions www.enhan.com Hancock Information Group www.hancockinfo.com Harris Interactive www.harrisinteractive.com/CRM Harte-Hanks, Inc. www.harte-hanks.com Help Desk Now www.helpdesknow.com ICT Group www.ictgroup.com IntoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Infotel www.infotel.com.do InService America www.inserviceamerica.com IVR Inc., A Prosodie Co. www.ivrinc.com Kenna Connect www.thekennagroup.com MarCom www.callmarcom.com Meyer Assocs. Teleservices www.callmeyer.com Millennium Teleservices www.mmtel.com Minerva Telelink Ltd. www.minervatelelink.com NSDI Teleperformance www.nsditp.com ORC ProTel, Inc. www.ORCprotel.com Outsource Direct www.outsourcedirect.com Overseas Service Solutions www.overseasservicesoultions.com PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models. www.ets-pds.com Pinnacle Customer Solutions www.pinnacletm.com Pivotal Connection www.pivotalconnection.com Precision Response Corp. www.prcnet.com Pro Tech Communications, Inc. www.protechcom.com ProCom, Inc. www.procom-inc.com Product Line, The www.tpli.com Protocol www.protocolusa.com Qinteraction Philippines Inc. www.qinteraction.com Rinbound - Customer Care Solutions www.rinbound.com RMH www.rmht.com (See our enhanced listing in the alphabetical section) ROSS Marketing Inc. www.rossmarketinginc.com RSA (1) (Rural Service Area) See MSA. (2) (Rivest-Shamir-Adleman) A highly secure cryptography method by RSA Security, Inc., Bedford, MA (www.rsa.com), a division of EMC Corporation since 2006. It uses a two-part key. Teleservices Inc www.rsateleservices.com SITEL www.sitel.com Sonitek Limited www.sonitek.ca Source One www.source1comm.com Spectrum Contact Services (Software Spectrum) www.softwarespectrum.com/contactservices SR.Teleperformance www.teleperformance.com Synapse Services www.synapseservices.com Target Marketing, Inc. www.targetusa.com Technion Communications Corp. www.technion.com (See our enhanced listing in the alphabetical section) Telecom New Zealand www.telecom.co.nz Teleperformance Canada www.srteleperformance.com Teleperformance USA www.teleperformanceusa.com (See our enhanced listing in the alphabetical section) Telerx www.telerx.com TeleSpectrum www.telespectrum.com TeleTech Holdings, Inc. www.teletech.com Telvista www.telvista.com (See our enhanced listing in the alphabetical section) Unicall International, Inc. www.unicallinc.com vCustomer Corp. www.vcustOmer.com Visions Marketing Services Inc. Wecloseloans.com West Corp. www.west.com Xtrasource www.xtrasource.com 134. Third-Party Verification TPV (Third party verification) is a process of getting an independent third party company to confirm that the customer is actually requesting a change or ordering a new service or product. Services Access Direct www.accdir.com Advanced Data-Comm www.advanced-data.com Aegis Communications Group www.aegiscomgroup.com Alliance TeleServicos, Inc. www.allianceteleservices.com AnawerNet, Inc. answernetnetwork.com Associated Call Centers www.inboundacc.com Call Center Results www.callcenter-results.com ChaseCom www.chasecom.net Core Communications Corp. www.corecc.com eTelecare International www.etelecare.com Harris Interactive www.harrisinteractive.com/CRM iBasis www.ibasis.net InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Infotel www.infotel.com.do IVR Inc., A Prosodie Co. www.ivrinc.com MarCom www.callmarcom.com NSDI Teleperformance www.nsditp.com Pinnacle Customer Solutions www.pinnacletm.com Qinteraction Philippines Inc. www.qinteraction.com RMH www.rmht.com (See our enhanced listing in the alphabetical section) vCustomer Corp. www.vcustomer.com VoiceLog, LLC www.voicelog.cOm 135. Web-based Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. Services AFFINA www.affina.com AfterMarket Co. www.theaftermarketcompany.com Alert Communications co. www.alertcom.com Alliance TeleServices, Inc. www.allianceteleservices.com Ameridial, Inc. www.ameridial.com (See our enhanced listing in the alphabetical section) AnswerNet, Inc. answernetnetwork.com APAC Customer Services, Inc. www.apaccustomerservices.com Associated Call Centers www.inboundacc.com Business Response, Inc. www.businessresponse.com Call Center Alliance www.callcenteralliance.com Call Center Portal - TalePlaza www.toleplaza.com Call_Solulions.com, Inc. www.callsolutions.com Canbase Inc. www.canbase.com ClientLogic www.clientlogic.com Colwell & Salmon Communications, Inc. www.colwell-salmon.com Communications & Commerce www.comcenters.com Contact America www.contact-america.com Convergys www.convergys.com Core Communications Corp. www.corecc.com CustomerAlly Call Center www.customerally.com Dakotah Direct www.dakotahdirect.com Daksh www.daksh.com E Serve Technologies Ltd. www.hcleserve.com EMS, Inc. www.emscrm.com eTelecare International www.etelecare.com Global Customer Solutions www.enhan.com Hancock Information Group www.hancockinfo.com Help Desk Now www.helpdesknow.com ICT Group www.ictgroup.com ITES Alliance, The www.itesalliance.com MarCom www.callmarcom.com Microdyne Outsourcing, Inc. www.microdyne.com Millennium Care Inc. www.millenniumcare.com Millennium Teleservices www.mmtel.com Minerva Telelink Ltd. www.minervatelelink.com National Electronics Warranty www.newcorp.com NSDI Telepertormance www.nsditp.com Outsource Direct www.outsourcedirect.com Pinnacle Customer Solutions www.pinnacietm.com Precision Response Corp. www.prenet.com Product Line. The www.Ipli.com Qinteraction Philippines Inc. www.qinteraction.com RMH www.rmht.com (See our enhanced listing in the alphabetical section) Rodopi Software www.rodopi.com RSA Teleservices Inc www.rsateleservices.com Sonitek Limited www.sonitek.ca Source One www.source1comm.com Spectrum Contact Services (Software Spectrum) www.softwarespectrum.com/contactservices SR.Teleperformance www.teleperformance.com Switch Management Corp. www.switchmanagement.com Synapse Services www.synapseservices.com Teleperformance Canada www.srteleperformance.com Teleperformance USA www.teleperformanceusa.com (See our enhanced listing in the alphabetical section) Telerx www.telerx.com TeleSpectrum www.telespectrum.com Telvista www.telvista.com (Sea our enhanced listing in the alphabetical section) Unicall International, Inc. www.unicallinc.com Xtrasource www.xtrasource.com PERFORMANCE ANALYTICS 1 on 1 Contact Solutions www.contact1on1.com ALESYS www.alesys.com Arledge/Power Real Estate Group www.arledgepower.com Austin Logistics www.AustinLogistics.com BC-Group international Consulting & Training www.bcgroupinternational.com CallCenter Technology www.callcti.com Catalyst IT Partners Ltd. www.catalyst-it.com CCProphet www.ccprophet.com CenterForca Technologies, Inc. www.cforcetech.com eStrategy3, LLC www.estrategy3.com Eyretel, Inc. www.eyretel.com Kramer & Assocs. www.kramerandassociates.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Performix Technologies, LLC www.performixtechnologies.com Response Design Corp. www.responsedesign.com telchemy www.telchemy.com Tonic Software www.tonic.com POWER PROTECTION 137. Power Control/Conditioning Compaq Computer Corp. - Rack & Power Management Systems www.compaq.com/ups Seasonic Electronics, Inc. www.seasonic.com 138. UPS (Unint. Power Supply) Compaq Computer Corp. - Rack & Power Management Systems www.compaq.com/ups Gordon Kapes, Inc. www.gkinc.com I-Bus/Phoenix www.ibus.com MGE Mge Mycoplasma Genitalium MGE Minneapolis Grain Exchange MGE Madison Gas and Electric Company MGE Mobile Genetic Elements MGE Maintenance Ground Equipment MGE Microstation Graphics Environment MGE Modern Gun Effectiveness Model MGE Modular Gis Environment UPS SYSTEMS www.mgeups.com MINUTEMAN minuteman Colonial soldier of the American Revolution. Minutemen were first organized in Massachusetts in September 1774, when revolutionary leaders sought to eliminate Tories, or British sympathizers, from the militia by replacing all officers. UPS www.minutemanups.com REMOTE ACCESS/CAPABILITIES 0 Effort Networking www.zeroen.com 01 Communique www.01com.com AVM of America, Inc. www.avm-usa.com Connected Corp. www.connected.com CosmoCom www.cosmocom.com Database Systems Corp. www.databasesystemscorp.com Digiquant www.digiquant.com Expertcity, Inc. www.desktopstreaming.com (See our enhanced listing in the alphabetical section) Netopia Inc. www.netopia.com Omnitronix www.omnitronix.com Opalis Software Inc. www.opelia.com Rockwell Electronic Commerce www.ec.rockwell.com Semotus Solutions, Inc. www.semotus.com Strategic Computer Support, Inc. www.strategicinc.com Teltone Corp. www.teltone.com Triple P USA, Inc. www.triplep-usa.com UniPress Software www.unipress.com RENTALS/LEASING/FINANCING 0 Effort Networking www.zeroen.com SALES FORCE AUTOMATION Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. ALLTEL Information Services See Information Systems. www.alltelfinancial.com Applix, Inc. www.applix.com Commence Corp. www.commence.com Concannon Technologies www.concannontech.com E.piphany www.epiphany Epiphany (ĭpĭf`ənē) [Gr.,=showing], a prime Christian feast, celebrated Jan. 6, called also Twelfth Day or Little Christmas. Its eve is Twelfth Night. .com Firepond, Inc. www.firepond.com Global Link Solutions, Inc. www.glsinc.com Incentive Systems www.incentivesystems.com Interact Commerce Corp. www.interact.com Interactive Software Ltd. www.achiever.co.uk KONEXX www.konexx.com Magic Software Enterprises www.magicsoftware.com Market Improvement 219-674-8597 New Channel Inc. www.newchannel.com Nextair Corp. www.nextair.com Pivotal Corp. www.pivotal.com Pragmatech Software www.pragmatech.com Repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. Technologies, Inc. www.custfirst.com salesforce.com www.salesforce.com Salesnet www.salesnet.com Semotus Solutions, Inc. www.semotus.com Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. www.siebel.com Splashnet.com www.splashnet.com StayinFront, Inc. www.stayinfront.com Tech Excel A full-featured spreadsheet for Windows and the Macintosh from Microsoft. It can link many spreadsheets for consolidation and provides a wide variety of business graphics and charts for creating presentation materials. , Inc. www.techexcel.com Touchtone Corp. www.touchtonecorp.com Vertical Solutions Inc. www.vertsol.com SCRIPTING SERVICES/SOFTWARE CadCom Telesystems, Inc. www.cadcom.com Digisoft www.digisoft.com Kabira Technologies, Inc. www.kabira.com (See our enhanced listing in the alphabetical section) London Bridge Group www.london-bridge.com Mindful mind·ful adj. Attentive; heedful: always mindful of family responsibilities. See Synonyms at careful. mind Technologies Inc. www.mindfultechnologies.com Oracle www.oracle.com Outsource Direct www.outsourcedirect.com synTelate Corp. www.syntelate.com SECURITY Evidian www.evidian.com Infra [Latin, Below, under, beneath, underneath.] A term employed in legal writing to indicate that the matter designated will appear beneath or in the pages following the reference. infra prep. Corp. www.infraactive.com Network Associates www.nai.com OTG (1) See USB OTG. (2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between www.otg.ca Vytek Messaging Services, Inc. www.telamon Telamon (tĕl`əmŏn), in Greek mythology, son of Aeacus and father of Ajax. He and Peleus killed their half-brother Phocus and were banished from Aegina. Telamon fled to Salamis, where he became king. .com SITE SELECTION/ECONOMIC DEVELOPMENT Arledge/Power Real Estate Group www.arledgepower.com CallCenterJobs.com www.callcenterjobs.com (See our enhanced listing in the alphabetical section) COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) www.copc.com European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. Call Center Alliance www.call-for-europe.com Greater Espanola Community Development Corp. 505-753-6053 IDB (ITS Data Bus) An interface between devices in an automobile endorsed by the Society of Automotive Engineers (SAE). Designed to fulfill the goal of Intelligent Transportation Systems (ITS), the ITS Data Bus enables engine diagnostic equipment, GPS navigation systems, Northern Ireland Northern Ireland: see Ireland, Northern. Northern Ireland Part of the United Kingdom of Great Britain and Northern Ireland occupying the northeastern portion of the island of Ireland. Area: 5,461 sq mi (14,144 sq km). Population (2001): 1,685,267. www.investni.com Invest in Sweden Agency www.isa.sa Leading Edge Consults www.leadingedgeconsults.com Netherlands Foreign Investment Agency (NFIA NFIA National Families In Action NFIA Niagara Falls International Airport NFIA National Flood Insurance Act of 1968 ) www.nfia.com Rio Rancho ran·cho n. pl. ran·chos Southwestern U.S. 1. A hut or group of huts for housing ranch workers. 2. A ranch. Economic Development Corp. www.rredc.org RSA Teleservices Inc. www.rsateleservices.com Scottish Development International www.scottishdevelopmentinternational.com Telecom New Zealand www.telecom.co.nz SIMULATIONS VOICE/DATA Acapel www.acapel.com CopperCom www.coppercom.com Knowlagent www.knowlagent.com KONEXX www.konexx.com Mark Townsend Electronics www.mtelectronics.com PacketStorm Communications, Inc. www.packetstorm.com Raindance www.raindance.com Simtrex Corp. www.simtrex.com SPEECH- & VOICE-TO-TEXT RECOGNITION alexis communications inc. www.alexis.com APEX apex (a´peks) pl. apexes, a´pices [L.] tip; the pointed end of a conical part; the top of a body, organ, or part.ap´ical apex of lung the rounded upper extremity of either lung. Voice Communications www.apexvoice.com Brooktrout Technology www.brooktrout.com Computer Talk Technology, Inc. www.computer-talk.com DAC See D/A converter and discretionary access control. DAC - Digital to Analog Converter Systems www.dacsystems.com Edify ed·i·fy tr.v. ed·i·fied, ed·i·fy·ing, ed·i·fies To instruct especially so as to encourage intellectual, moral, or spiritual improvement. Corp. www.edify.com GM Voices, Inc. www.gmvoices.com Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Speech www.internetspeech.com InterVoice-Brite, Inc. www.intervoice-brite.com LamarTech LLC www.lamar.tech.com Maxxar Corp., The www.maxxar.com Phonetic pho·net·ic adj. 1. Of or relating to phonetics. 2. Representing the sounds of speech with a set of distinct symbols, each designating a single sound. Systems www.PhoneticSystems.com Speech Works www.speechworks.com TEMIC TEMIC Telecommunications Executive Management Institute of Canada Telefunken microelectronic The miniaturization of electronic circuits. See chip. GmbH www.starrec.com Unveil Technologies www.unveil.com Verascape, Inc. www.verascape.com STANDARDS ORGANIZATIONS A standards organization, also sometimes referred to as a standards body, a standards development organization or SDO (depending on what is being referenced), is any entity whose primary activities are developing, coordinating, promulgating, revising, amending, COPC www.copc.com 0 Effort Networking www.zeroen.com ADLINK TECHNOLOGY www.adlinktechnology.com amcat www.amcat.com CallCenter Technology www.callcti.com CallCenterDepot.com www.callcenterdepot.com eCRMindia Ltd. www.ecrmindia.com Eyretel, Inc. www.eyretel.com Global Link Solutions, Inc. www.glsinc.com GNP GNP See: Gross National Product Computers www.gnp.com High Tech High Touch Solutions, Inc. www.hthts.com ICS (1) (Internet Connection Sharing) A Windows feature that enables two or more computers to share one Internet connection. First introduced in Windows 98 Second Edition, sharing is accomplished with network address translation (NAT), which is the common method. Advent www.icsadvent.com Kramer & Assocs. www.kramerandassociates.com LamarTech LLC www.lamar-tech.com Modulant www.modulant.com Opalis Software Inc. www.opalis.com Performix Technologies, LLC www.performixtechnologies.com PointServe www.pointserve.com Pro Tech Communications, Inc. www.protechcom.com Spanlink Communications www.spanlink.com Swallow swallow, common name for small perching birds of almost worldwide distribution. There are about 100 species of swallows, including the martins, which belong to the same family. Swallows have long, narrow wings, forked tails, and weak feet. Information Systems www.swallow.com Technoland, Inc. www.technoland.com Trilogic Systems, LLC www.trilogicsystems.com Triple P USA, Inc. www.triplep-usa.com VorTecs, Inc. www.vortecs.com Wheelhouse wheel·house n. See pilothouse. wheelhouse Noun an enclosed structure on the bridge of a ship from which it is steered Noun 1. www.wheelhouse.com ZAMBA Solutions www.ZAMBAsolutions.com TELEMARKETING SOFTWARE Calltrol Corp. www.calltrol.com Commence Corp. www.commence.com Data-Tel info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) Digisoft www.digisoft.com Distributed Services Group Inc. www.distributedservicesgroup.com Firstwave Technologies, Inc. www.firstwave.net London Bridge Group www.london-bridge.com Noble Systems www.noblesystemscorp.com Raosoft, Inc. www.raosoft.com Respond Inc. www.respond.inc.com Triple P USA, Inc. www.triplep-usa.com TELEPHONE MONITORING SERVICES The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance. ASC Telecom www.ascamerica.com ASI/Aon www.asi-aon.com At Random Communications www.arllc.com eStrategy3, LLC www.estrategy3.com Fulfillment Plus, Inc. www.fulfillmentplus.com Harte-Hanks, Inc. www.harte-hanks.com Money's Worth www.4yourmoneysworth.com (See our enhanced listing in the alphabetical section) Texas Digital Systems www.txdigital.com VoiceLogger www.voicelogger.com Witness Systems www.witness.com TESTING PRODUCTS/SERVICES ADLINK TECHNOLOGY www.adlinktechnology.com Agilent Technologies - NgN www.agilent.com/comms/ngn Ameritec Corp. www.ameritec.com Anritsu Co. www.us.anritsu.com Delta Information Systems www.delta-info.com/Prolocol Empirix Inc. www.empirix.com Gordon Kapes, Inc. www.gkInc.com Kenexa www.kenexa.com MERGE Technologies Group, Inc. www.mergetech.com Spirent Communications, Zarak Systems Division www.zarak.com TestExpress, Inc. www.testexpressinc.com TOLL-FRAUD DETECTION I.S. Associates, Inc. www.isassoc.com Omnitronix www.omnitronix.com OTG www.otg.ca Resource Software International Ltd. www.telecost.com TARGUSinfo www.targusinfo.com TRAINING 154. Audio Cassettes A 1/8" inch, analog audio tape format that has been widely used for music distribution and home recording. Although the same size housing is used, the tape thickness and length determine the recording time. Cassettes holding from 15 minutes to 60 minutes per side have been manufactured. Coscia Communications Inc. www.coscia.com 155. Books/Workbooks Coscia Communications Inc. www.coscia.com Human Technologies Global, Inc. www.human.technologies.com Improved Performance Group, The www.ipg2000.com Logilent Learning Systems www.logilent.com On-Line Training www.eleamingschange.net 156. Interactive/Computer Training ALESYS www.alesys.com Call Center School, The www.thecallcenterschool.com CustomerAlly Call Center www.customerally.com Cyber M@rketing Services www.crmxchange.com Envision Telephony www.envisiontelephony.com e.publishing group www.e-publishing.com Kenexa www.kenexa.com Knowlagent www.knowlagent.com Knowledge Impact www.kimpact.com Logilent Learning Systems www.logilent.com MaraStar Communications www.marastar.com Market Improvement 219-674-8597 Mindful Technologies Inc. www.mindfultechnologies.com Simtrex Corp. www.simtrex.com SmartForce www.smartforce.com Ulysses Learning Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. Client results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement www.ulysseslearning.com Why Learning Systems www.whylearning.com 157. TSR/Management Training Svcs. ALESYS www.alesys.com Anal anal (a´n'l) relating to the anus. a·nal adj. 1. Of, relating to, or near the anus. 2. International www.arialinternational.com ASI/Aon www.asi-aon.com BC-Group International Consulting & Training www.bcgroupinternational.com Call Center School, The www.thecallcenlerschool.com CallCenterDepot.com www.callcenterdepot.com CRMXchanga www.crmxchange.com Cyber M@rketing Services www.crmxchange.com Distributed Services Group Inc. www.distributedservicesgroup.com eStrategyg, LLC www.estrategy3.com Human Technologies Global. Inc. www.human.technologies.com Improved Performance Group, The www.ipg2000.com ITES Alliance, The www.itesalliance.com KURANT DIRECT INC. 212-866-0770 Money's Worth www.4yourmoneysworth.com (See our enhanced listing in the alphabetical section) On-Line Training www.elearningxchange.net Response Design Corp. www.responsedesign.com SR. Teleperformance www.teleperformance.com Why Learning Systems www.whylearning.com 158. Video Training Envision Telephony www.envisiontelephony.com Logilent Learning Systems www.logilent.com UNIFIED MESSAGING Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. 3Com Corp. www.3Com.com alexis communications Inc. www.alexis.com AMTELCO www.amtelco.com APEX Voice Communications www.apexvoice.com bConvergent, Inc. www.bconvergent.net Brooktrout Technology www.brooktrout.com CadCom Telesystems, Inc. www.cadcom.com Cincom Systems (Cincom Systems, Inc., Cincinnati, OH, www.cincom.com) One of the largest and most experienced software companies in the world. Founded in 1968 by Thomas Nies, who has the distinction of being the longest-serving company chief in the industry, Cincom sells manufacturing, financial and , Inc. 770-736-1351 Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Enterprise Communications Software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems Business Unit www.cisco.com Comdial Corp. www.comdial.com CoolCall.com www.coolcall.com CTI Direct, LLC www.ctidirect.com deltathree corp. deltathree.com EPOS (Electronic Point Of Sale) See point of sale. Corp. www.epos.com Excendia www.excendia.com GlobalPhone www.mebcallback.com INOVA Corp. www.Inovacorp.com (See our enhanced listing in the alphabetical section) InService America www.inserviceamerica.com Intel Corp. www.dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log .com
Intelogistics Corp. www.intelogistics.net Interactive Intelligence Inc. www.inin.com Interlan www.interlancompu.com Inter-Tel, Inc. www.inter-tel.com lwatsu America, Inc. www.imatsu.com Message Time Inc. www.messagetime.com Microlog Corp. www.mlog.com NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America, Inc. www.cng.nec.com Prairie Systems, Inc. www.prairiesys.com Semotus Solutions, Inc. www.semotus.com Shoreline Communications www.goshoreline.com Siemens www.icn.siemens.com Sphere Communications Inc. www.spherecom.com Talisma Corp. www.talisma.com TeleSynergy Research (USA), Inc. www.tetesynergy.com Texas Digital Systems www.txdigital.com Toshiba America Information Systems Inc. www.telecom.toshiba.com Trango Software Canada www.trangosoft.com UniExchange Corp. www.uniexchange.com Vytek Messaging Services, Inc. wwm.telamon.com VOICE MESSAGING Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. PRODUCTS 160. Integrated Voice Messaging ACCPAC www.accpac.com Active Voice, LLC www.activevoice.com AMTELCO www.amfelco.com Vytek Messaging Services, Inc. www.fetarnon.com 161. Voice Mail ACCPAC www.accpac.com Active Voice, LLC www.activevoice.com Artisoft wwm.artisott.com Toshiba America Information Systems Inc. www.telecom.toshiba.com VOICE PRODUCTS 162. Voice Application Generator Software that generates application programs from descriptions of the problem rather than by traditional programming. It is at a higher level and easier to use than a high-level programming language such as C/C++ or COBOL. APEX Voice Communications www.apexvoice.cOra Audium www.audiumcorp.com Convedia www.convedia.com Envox www.envox.conl LumenVox LLC www.lumenvox.com 163. Voice Application Software Acapel www.acspel.com Audium www.audiumcorp.com Concannon Technologies www.concannontech.com CrystalVoice Communications, Inc. www.crystalvoice.com Envox www.envox.conr Interactive Intelligence Inc. www.inin.com InternetSpeech www.internetspeech.com InterVoice-Brite, Inc. www.intervoice-brite.com LumenVox LLC www.lumenvox.com NetByTel www.netbyfel.com SpeechWorks www.speechworks.com felchemy www.telchemy.com Telera, Inc. www.telera.com Teltone Corp. www.teltone.com TEMIC Telefunken microelectronic GmbH www.starrec.com Unveil Technologies www.unveil.com VoiceGenie Technologies www.voicegenie.com 164. Data/Voice Line Equipment CopperCom www.coppercom.com Golden Voice Technology & Training, LLC www.goldenprs.com 165. Voice Hardware GN Netcom, Inc. www.gnnetcom.comlusa MUSIC Telecom, Inc. www.musictetecOm.cOm PIKA Technologies Inc. www.pikatech.com TEMIC Telefunken microelectronic GmbH www.starrec.com TollBridge Technologies www.tollbridgetech.com VoiceLogger www.voicelogger.cOm 166. IVR Products APEX Voice Communications www.apexvcice.com Aspect Communications www.aspect.com Audium www.audiumcorp.com Avaya www.avaya.corn bConvergerrt, Inc. www.bconvergent net Braxtet Communications www.braxtel.com Call Interactive www.callit .com Calitrol Corp. www.calltrol.com Convedia www.convedia.com DAC Systems www.dacsystems.com Data-Tel Info Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) Decisif Software Solution www.decisif.com DPI (Dots Per Inch) The measurement of the resolution of display and printing systems. A typical CRT screen provides 96 dpi, which provides 9,216 dots per square inch (96x96). Flat panel displays from 110 to 200 dpi have also been developed. Communications www.webzapp.com EasyRun, Inc. www.easyrun.com Edify Corp. www.edify.com Enabix, Inc. www.enabtx.cam (See our enhanced listing in the alphabetical section) EPOS Corp. www.epos.com Golden Voice Technology & Training, LLC www.goldenprs.com Hanover Hanover, city, Germany Hanover, Ger. Hannover, city (1994 pop. 524,820), capital of Lower Saxony, N Germany, on the Leine River and the Midland Canal. Communications www.hnvr.com Basis www.ibasis.net Intormation Access Technology, Inc. www.iat-cti.com Intel Corp. www.dialogic.com Intelogistics Corp. www.intelogistics.net lnternetSpeech www.internetspeech.com InterVoice-Brite, Inc. www.intervoice.brite.com IVR Inc., A Prosodie Co. www.ivrinc.com LumenVox LLC www.lumenvox.com Maxxar Corp., The www.maxxar.conl Microlog Corp. www.mlog .com Nova CTI, Inc. www.novacti.com N-Sott www.n-soft.com Prairie Systems, Inc. mww.prairiesys.com Pulse www.pulsevoice.cOm Sonant sonant (son´ant), n a speech sound that has in it a component of tone generated by laryngeal vibrations (e.g., “a-a-a,” “z-z-z”). Corp. www.sonaflt.com Syntellect www.syntellect.com Telera, Inc. www.telera.com Teloquent Communications www.teloquent corn Toshiba America Information Systems Inc. www.telecom.toshiba.com Unveil Technologies www.unveil.cora Verascape, Inc. mww.verascape.com Vocalcom www.vocalcorn.com Vocalcom Canada www.vocalcom.com VoiceGenie Technologies www.voicegenie.com VoiceLog, LLC www.voicelog.com West Corp. www.west.com 167. Text-to-Speech Conversion Aculab www.aculab.com Audium mww.audiumcorp.com Call Interactive www.cailit.com Convedia www.convedia.com InlerVoice-Brite, Inc. www.intervoice-brite.com SpeechWorks www.speechworks.com Verascape, Inc. www.verascape.com VoiceGenie Technologies www.voicegenie.com 168. Voice Tool Kits Envox www.envox.com TEMIC Telefunken microelectronic GmbH www.Starrec.com 169. Voice Board Products Brookirout Technology wmw.brooktrout.com Quicknet Technologies, Inc. www.quicknet net VoiceLogger www.voicelogger.ccm 170. Voice Recognition Aculab www.aculab.com Audium www.audiumcorp.com Call Interactive www.cailit .com Convedia www.convedia.com GM Voices, Inc. www.gmvoices.com Basis www.ibasis.net Intel Corp. www.dialogic.com Interlan www.interlancompu.com InternetSpeech www.internetspeech.com LumenVox LLC www.lumenvox.com NetByTel www.netbytel.com SpeechWorks www.speechworks.com Syntellect www.syntellect.com TEMIC Telefunken microelectronic GmbH www.starrec.com Unveil Technologies www.unveil.com Verascape, Inc. www.verascape.com VoiceGenie Technologies www.voicegenie.com VorTecs, Inc. www.vortecs.com WORKFORCE MANAGEMENT Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. SOFTWARE 0 Effort Networking www.zeroen.com AG Communication Systems www.agcs.com Aspect Communications www.aspect.com CenterForce Technologies, Inc. www.cforcetech.com Commence Corp. www.commence.com ESI (Edge Side Includes) A markup language for Web pages that enables elements of a Web page to be dynamically assembled in servers distributed throughout the Internet. - Expert Solutions International www.esi-knowledge.com Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp. www.gmtcorp.com (See our enhanced listing in the alphabetical section) HTLT www.hillsb.com IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com Incentive Systems www.incentivesystems.com Infra Corp. www.infraactive.com InVision Software AG www.invisiononline.com ISC (1) (Internet Systems Consortium, Redwood City, CA www.isc.org) An organization founded by Paul Vixie, Carl Malamud and Rick Adams in 1994 and later sponsored by UUNET and other Internet companies. www.isc.com Magic Software Enterprises www.magicsoftware.com MaraStar Communications www.marastar.com NativeMinds www.nativeminds.com Nextair Corp. www.nextair.com Nova CTI, Inc. www.novacti.com OptTek Systems, Inc. www.opttek.com PeopleSoft www.peoplesoft.com Performix Technologies, LLC www.performixtechnologies.com Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. , Inc. www.pipkins.com PointServe www.pointserve.com prairieFyre Software www.prairietyre.com RightForce www.rightforce.com Semotus Solutions, Inc. www.semotus.com Siebel Systems www.siebel.com Telecorp Products Inc. www.telecorpproducts.com Thales Contact Solutions (formerly Racal Recorders) www.thales-cs.com Tigerpaw Software www.tigerpawsoftware.com OTHER 1 on 1 Contact Solutions www.contact 1 on 1.com Other: Activity-Based Costing In a business organization, Activity-based costing (ABC) is a method of allocating costs to products and services. It is generally used as a tool for planning and control. This is a necessary tool for doing value chain analysis. Solutions Agilent Technologies - NgN www.agilent.com/comms/ngn Other: Telephony Signaling Analysis System amcat www.amcat.com Other: CT Media Applications Applix, Inc. www.applix.com Other: Analytic an·a·lyt·ic or an·a·lyt·i·cal adj. 1. Of or relating to analysis or analytics. 2. Expert in or using analysis, especially one who thinks in a logical manner. 3. Psychoanalytic. and Business Planning Software and Marketing Automation At Random Communications www.arlic.com Other: Telephone Mystery Shopping Mystery shopping is a tool used by market research companies to measure quality of retail service. These companies send mystery shoppers to 'act' as shoppers in return for some combination of cash, store credit, purchase discounts, or reimbursement for the goods or services Banter www.banter.com Other: Natural Language Processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as Engine BenchmarkPortal, Inc. www.benchmarkportal.com Other: Benchmarking Call Center Network www.callcity.net Other: European Tendering Service Call Compliance www.callcompliance.com Other: Do-Not-Call List Automatic Blocking and Compliance CenterForce Technologies, Inc. www.cforcetech.com Other: Best Time to Call Software Cisco Systems, Customer Contact Business Unit www.cisco.com Other: Call-Routing Software, Bridges CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies www.citel.com Other: IP/LAN Telephony Gateway Products Convedia www.convedia.com Other: Media Server COPC www.copc.com Other: Contact Center Performance Management CosmoCom www.cosmocom.com Other: Unified IP Contact Center CRMXchange www.crmxchange.com Other: Web Information Resource CyberSource Corp. www.cybersource.com Other: Risk Management Solutions Echopass www.echopass.com Other: Hosted/Managed Call Center Solutions Entigo Corp. www.entigo.com Other: eBusiness EnvoyWorldWide, Inc. www.envoyww.com Other: Multi-channel Outbound Messaging Ericsson Enterprise www.ericsson.com/enterprise Other: Wireless LANs A local area network that transmits over the air typically in the 2.4 GHz or 5 GHz unlicensed frequency band. It does not require line of sight between sender and receiver. Wireless base stations (access points) are wired to an Ethernet network and transmit a radio frequency over an area ESRI (Environmental Systems Research Institute, Inc., Redlands, CA, www.esri.com) The world's leading developer of geographic information systems (GIS) software, including programs that plot ZIP codes and addresses, demographic information and detailed, color-coded data. www.esri.com Other: Mapping Software Gordon Kapes, Inc. www.gkinc.com Other: PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). Voice Paging, PBX Performance Monitoring HTLT www.hillsb.com Other: Forecast Specific Software iBasis www.ibasis.net Other: Speech Hosting ICC ICC See: International Chamber of Commerce Public Communication Systems, Inc. (IPCS See AS/400 Integrated PC Server. ) www.internetvoip.com Other: Internet Telephones, Satellite Telephones Incentive Systems www.incentivesystems.com Other: Enterprise Incentive Management (EIM EIM Enterprise Incentive Management EIM Enterprise Information Management EIM Enterprise Identity Mapping (IBM) EIM Enterprise Instant Messaging EIM Employee Internet Management EIM European Institute for the Media ) Info Directions www.infodirections.com Other: ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). Billing, Electronic Bill Presentment and Payment See EBPP. Infotel www.infotel.com.do Other: Data Entry InfoUSA/ CallerID++ www.license.Infousa.com (See our enhanced listing in the alphabetical section) Other: Consumer and Business Data in Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Screen-pop Application INOVA Corp. www.Inovacorp.com (See our enhanced listing in the alphabetical section) Other: Real-time Messaging and Alerting Intecom www.intecom.com Other: Integrated Convergence Switch Kabira Technologies, Inc. www.kabira.com (See our enhanced listing in the alphabetical section) Other: Infrastructure Software for NAI/EAI KURANT DIRECT INC. 212-866-0770 Other: Outsourcing Management Market Improvement 219-674-8547 Other: Sales Training Mercom Systems, Inc. www.mercom.com Other: Enterprise Recording Solutions Microdyne Outsourcing, Inc. www.microdyne.com Other: Technical Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services Modulant www.modulant.com Other: Enterprise Information Interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. NetByTel www.netbytel.com Other: Voice Commerce Provider NetReality Inc. www.net-reality.com Other: Voice/ Data Convergence Solutions Omnitronix www.omnitronix.com Other: Environmental Monitoring Optical Image Technology, Inc. www.opticaltech.com Other: Document Mgmt. Software, Content Mgmt. Software, Workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. Software Raosoft, Inc. www.raosoft.com Other: Survey Software RedSky Technologies, Inc. www.redskytech.com Other: Enhanced 911 (E-911), PBX Station Management Response Design Corp. www.responsedesign.com Other: Quality Assessments SafeHarbor Technology Corp. www.safeharbor.com Other: Web Customer Technical Support Services SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. www.sas (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com Other: HR Management SecureLogix Corp. www.securelogix.com Other: Telecom Firewalls, Enterprise Telephony Management Solutions Sencommunications, Inc. www.sencomm.com Other: Cellular Accessories SENTORI www.SENTORI.com Other: IP Provisioning and Mediation mediation, in law, type of intervention in which the disputing parties accept the offer of a third party to recommend a solution for their controversy. Mediation has long been a part of international law, frequently involving the use of an international commission, Switch Management Corp. www.switchmanagement.com Other: OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. Syntellect www.syntellect.com Other: Enteprise Voice Portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. TARGUSinfo www.targusinfo.com Other: Real-time Information Services, Predictive Household Behavior Scoring, Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. Telco Systems, A BATM Co. www.telco.com Other: VDSL See DSL. VDSL - Very high bit-rate Digital Subscriber Line Telecorp Products Inc. www.telecorproducts.com Other: Historical Reporting Teltone Corp. www.teltone.com Other: Remote Agent TestExpress, Inc. www.testexpressinc.com Other: Human Resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , Security Tonic Software www.tonic.com Other: Root Cause Analysis (RCA See RCA connector and video/TV history. ) and Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Corrective Action A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or (ACA ACA - Application Control Architecture ) Trenton Technology Inc. www.TrentonProcessors.com Other: CompactPCI, Passive Backplanes A backplane that adds no processing in the circuit. See backplane. Trilogic Systems, LLC www.trilogicsystems.com Other: Co-source Integration Services Unica Corp. www.unicacorp.com Other: Marketing Automation Software UniPress Software www.unipress.com Other: Web-based Issue Management Viking Industrial Products www.vikingindustrialproducts.com Other: Telecom Power Supplies V-SPAN www.vspan.com Other: Web Conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. & Streaming Weikert & Co., LLC www.weikertonline.com Other: Merger and Acquisition Brokers Why Learning Systems www.whylearning.com Other: Custom Skills Training Development Wicom Communications Ltd. www.wicom.com Other: Communications Management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an Solutions YellowBrick Solutions Inc. www.ybsolutions.com Other: Campaign Management Software youknowbest www.youknowbest.com Other: Web-based Customer Retention Tools Yube Inc. www.yube.com Other: Post-sales Customer Services Automation |
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