Product/Service Listings. (A-I).ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. PRODUCTS 1. Auto Attendans Applied Digital Solutions www.ip-acd.com Artisoft www.artisoft.com Golden Voice Technology & Training, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control www.goldenprs.com Intelogistics Corp. www.intelogistics.net 4. Digital Announcers (ACD) ETS ETS Educational Testing Service (nonprofit private educational testing and measurement organization) ETS Emergency Telecommunications Service ETS Electronic Trading System ETS Engineering (&) Technical Services www.ets-pds.com GM Voices, Inc, www.gmvoices.com Golden Voice Technology & Training, LLC www.goldenprs.com 5. Message Boards Daktronics Daktronics Inc. (NASDAQ: DAKT) is an American company based in Brookings, South Dakota that designs, manufactures, sells, and services dynamic visual communication systems for customers worldwide. The company is best known for its diverse offering of electronic LED displays. , Inc. www. Dakticker.com INOVA Corp. www. Inovacorp.com (See our enhanced listing in the alphabetical section) SYMON SYMON System Monitor Communications, Inc. www.symon.com Texas Digital Systems www.txdigital.com 6. PC-ACDs Applied Digital Solutions www.ip-acd.com Computer Talk Technology, Inc. www.computer-talk.com Excendia www.excendia.com 7. ACD Software 3rd Wave Solutions www.3rdwavesolutions.com Alcatel Alcatel Société Alsacienne de Constructions Atomiques, de Télécomunications et d'Electronique www.ind.alcatel.com AltiGen Communications www.altigen.com Applied Digital Solutions www.ip-acd.com Artisoft www.artisoft.com Aspect Communications www.aspect.com Avtex www.avtex.com bConvergent, Inc. www.bconvergent.net Braxtel Communications www.braxtel.com CELLIT Technologies www.cellit.com Cintech Solutions www.cintechsolutions.com Comdial Comdial is a telecommunications company based in Sarasota, Florida. Comdial was a former manufacturer and current deisgner and developer of Telecommunications Systems, or telephone syestems. Corp. www.comdial.com Computer Talk Technology, Inc. Davis Software, Inc. www.davissoftware.com Decisif Sofware Solution www.decisif.com EasyRun, Inc. www.easyrun.com eOn Communications www.eoncommunications.com (See our enhanced listing in the alphabetical section) IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. www.iex.com Intecom www.intecom.com Inter-Tel, Inc. www.inter-tel.com ISC (1) (Internet Systems Consortium, Redwood City, CA www.isc.org) An organization founded by Paul Vixie, Carl Malamud and Rick Adams in 1994 and later sponsored by UUNET and other Internet companies. www.isc.com Iwatsu Ameica, Inc. www.iwatsu.com NetLert Communications Inc. www.netlert.com Noble Systems www.noblesystemscorp.com N-Soft www.n-soft.com NUASIS Corp. www.nuasis.com Pyderion Contact Technologies Inc. www.pyderion.com Resource Software International Ltd. www.telecost.com Rockwell Rock·well , Norman 1894-1978. American illustrator whose works, many of which appeared on the cover of the Saturday Evening Post, offer a nostalgic, idealized view of everyday American life. Noun 1. Electronic Commerce www.ec.rockwell.com Shoreline Communications www.goshoreline.com Sonant sonant (son´ant), n a speech sound that has in it a component of tone generated by laryngeal vibrations (e.g., “a-a-a,” “z-z-z”). Corp. www.sonant.com Spanlink Communications www.spanlink.com Stratasoft, Inc. www.stratasoft.com Synchrony synchrony /syn·chro·ny/ (-krah-ne) the occurrence of two events simultaneously or with a fixed time interval between them. atrioventricular (AV) synchrony Communications, Inc. www.synchrony.com Telecorp Products Inc. www.telecorpproducts.com Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. @Work, Inc. www.telephonyatwork.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teloquent Communications www.teloquent.com Teltronics, Inc. www.teltronics.com TRITECH Tritech Technology AB Tritech is a radio technology company profiling towards Industrial Wireless solutions. Tritech consists of three business areas: Consulting, Solutions and Products. Information Strategies www.tritechis.com 8. Stand-Alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context. "We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones." ACD Call Center Technologies, Inc. 203-740-5500 Computer Talk Technology, Inc. www.computer-talk.com Iwatsu America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. , Inc. www.iwatsu.com Maxxar Corp., The www.maxxar.com ASSOCIATIONS American American, river, 30 mi (48 km) long, rising in N central Calif. in the Sierra Nevada and flowing SW into the Sacramento River at Sacramento. The discovery of gold at Sutter's Mill (see Sutter, John Augustus) along the river in 1848 led to the California gold rush of Teleservices (1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR. (2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone. Assn. www.ataconnect.org See .org. (networking) org - The top-level domain for organisations or individuals that don't fit any other top-level domain (national, com, edu, or gov). Though many have .org domains, it was never intended to be limited to non-profit organisations. RFC 1591. CRMXchange www.crmxchange.com AUDIOTEX A voice response application that allows users to enter and retrieve information over the telephone. See IVR. SOFTWARE Pulse www.pulsevoice.com BILLING APEX apex (a´peks) pl. apexes, a´pices [L.] tip; the pointed end of a conical part; the top of a body, organ, or part.ap´ical apex of lung the rounded upper extremity of either lung. Voice Communications www.apexvoice.com Convergys Convergys (NYSE: CVG) is a multi-national corporation that provides management consulting services, outsourced billing, customer care and employee care, and transaction management software. www.convergys.com Daleen Technologies, Inc. www.daleen.com deltathree  This article or section is written like an .Please help [ rewrite this article] from a neutral point of view. Mark blatant advertising for , using . corp.deltathree.com Digiquant www.digiquant.com eBillit, Inc. www.ebillit.net EchoMail, Inc. www.echomail.com GlarNet Communications Services, Inc. www.glarnet.com Hughes Software Systems Hughes Software Systems Limited (HSS), previously known as Flextronics Software Systems Limited (FSS) now known as Aricent was incorporated in India on December 30, 1991 with Hughes Network Systems (HNS), a unit of Hughes Electronics Corporation (HUGHES), USA as its principal www.hssworld.com I.S. Associates, Inc. www.isassoc.com Info Directions www.infodirections.com iSoftel www.isoftel.com Kabira Technologies, Inc. www.kabira.com (See our enhanced listing in the alphabetical section) NetReality Inc. www.net-reality.com SENTORI www.SENTORI.com Switch Management Corp. www.switchmanagement.com True Time www.truetime.com VolP See VoIP. Group, Inc. www.voipgroup.com CALL ACCOUNTING Cintech Solutions www.cintechsolutions.com I.S. Associates, Inc. www.isassoc.com Multima Corp. www.netkeeper.com (See our enhanced listing in the alphabetical section) NetReality Inc. www.net-reality.com Omnitronix www.omnitronix.com PipeLive, LLC www.pipelive.com RedSky Technologies, Inc. www.redskytech.com Resource Software International Ltd. www.telecost.com Rodopi Rodopi may refer to:
www.rodopi.com Texas Digital Systems www.txdigital.com VolP Group, Inc. www.voipgroup.com CALL CENTER DESIGN/FACILITIES MANAGEMENT Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section) Ariedge/Power Real Estate Group www.ariedgepower.com Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. www.bluepumpkin.com CallCenterJobs.com www.callcenterjobs.com (See our enhanced listing in the alphabetical section) Catalyst IT Partners Ltd. www.catalyst-it.com CCProphet www.ccprophet.com Contact America www.contact-america.com CustomerLinx Corp. www.customerlinx.com CyberRep, Inc. www.cyberrep.com Distributed Services Group Inc. www.distributedservicesgroup.com eCRMindia Ltd. www.ecrminda.com European European emanating from or pertaining to Europe. European bat lyssavirus see lyssavirus. European beech tree fagussylvaticus. European blastomycosis see cryptococcosis. Call Center Alliance www.call-for-europe.com Fortan Softtel Pvt. Ltd. www.fortansofttel.com High Tech High Touch Solutions, Inc. www.hthts.com Infra [Latin, Below, under, beneath, underneath.] A term employed in legal writing to indicate that the matter designated will appear beneath or in the pages following the reference. infra prep. Corp. www.infraactive.com Invest in Sweden Sweden, Swed. Sverige, officially Kingdom of Sweden, constitutional monarchy (2005 est. pop. 9,002,000), 173,648 sq mi (449,750 sq km), N Europe, occupying the eastern part of the Scandinavian peninsula. Agency www.isa.se Kramer Kra·mer , Larry Born 1935. American writer and activist whose works include the novel Faggots (1978) and the play The Normal Heart (1985). In 1988 he founded the radical AIDS awareness group ACT UP (AIDS Coalition to Unleash Power). & Assocs. www.kramerandassociates.com LamarTech LLC www.lamar-tech.com Lockheed Martin For the former company, see . Lockheed Martin (NYSE: LMT) is a leading multinational aerospace manufacturer and advanced technology company formed in 1995 by the merger of Lockheed Corporation with Martin Marietta. 718-694-5178 Microdyne Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. , Inc. www.microdyne.com NovaSim, LLC www.novasim.com OptTek Systems, Inc. www.opttek.com PAR3 Communications, Inc. www.par3.com Pegasystems www.pegasystems.com Phonetic pho·net·ic adj. 1. Of or relating to phonetics. 2. Representing the sounds of speech with a set of distinct symbols, each designating a single sound. Systems www.PhoneticSystems.com Response Design Corp. www.responsedesign.com Rockwell Electronic Commerce www.ec.rockwell.com SITEL www.sitel.com Telecom New Zealand Telecom New Zealand (NZX: TEL ASX: TEL NYSE: NZT) is a Wellington, New Zealand-based telephone company and, through its subdivision Xtra, an internet service provider. It has been run as a publicly-traded private company since 1990. www.telecom.co.nz Tele Tech Holdings, Inc. www.teletech.com Teltronics, Inc. www.teltronics.com VoiceLogger www.voicelogger.com CALL CENTER SIMULATION/TESTING SOFTWARE 1 on 1 Contact Solutions www.contact1on1.com ASI/Aon www.asi-aon.com CallCenterJobs.com www.callcenterjobs.com (See our enhanced listing in the alphabetical section) Catalyst IT Partners Ltd. www.catalyst-it.com CCProphet www.ccprophet.com Empirix Inc. www.empirix.com e-publishing group www.e-publishing.com Fortan Softtel Pvt. Ltd. www.fortansofttel.com Kenexa www.kenexa.com NovaSim, LLC www.novasim.com PacketStorm Communications, Inc. www.packetstorm.com Qwiz Inc. www.qwiz.com Rockwell Automation Rockwell Automation NYSE: ROK is an industrial automation company. Its products include Allen-Bradley controls and engineered services and Rockwell Software factory management software. The company headquarters are located in Milwaukee, Wisconsin. www.arenasimulation.com Rockwell Electronic Commerce www.ec.rockwell.com Simtrex Corp. www.simtrex.com Spirent Communications, Zarak Systems Division www.zarak.com Telera, Inc. www.telera.com CALLER ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. EQUIPMENT ThinkDirectMarketing, Inc. www.tdmdigitaldata.com COLLECTION AGENCIES Americall de Mexico Mexico, city, Mexico Mexico or Mexico City, Span. Ciudad de México (Méjico), city (1990 pop. 8,236,960; 1991 met. area est. 20,899,000), central Mexico, capital and largest city of Mexico. , S.A. de CV. www.americallcorp.com.mx SITEL www.sitel.com COMMUNICATIONS SYSTEMS In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. 17. AIN/Telco Platforms iSoftel www.isoftel.com Telera, Inc. www.telera.com 18. Centrex AG Communication Systems www.agcs.com Applied Digital Solutions www.ip-acd.com Teloquent Communications www.teloquent.com 19. Communications ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). AG Communication Systems www.agcs.com Concannon Technologies www.concannontech.com CrystalVoice Communications, Inc. www.crystalvoice.com deltathree corp.deltathree.com Hanover Hanover, city, Germany Hanover, Ger. Hannover, city (1994 pop. 524,820), capital of Lower Saxony, N Germany, on the Leine River and the Midland Canal. Communications www.hnvr.com iBasis www.ibasis.net Incatel Telesolutions Pvt. Ltd. +91 265 325351 Intelogistics Corp. www.intelogistics.net L.D. Chenault Chenault or Chennault is a surname, and may refer to:
This page or section lists people with the surname Chenault. , Inc. www.ldchen.com PresentationGIANT www.presentationgiant.com Quicknet Technologies, Inc. www.quicknet.net Rodopi Software www.rodopi.com Semotus Solutions, Inc. www.semotus.com SENTORI www.SENTORI.com 20. IP-PBX 3Com Corp. www.3Com.com 3rd Wave Solutions www.3rdwavesolutions.com Alcatel www.ind.alcatel.com alexis communications inc. www.alexis.com AltiGen Communications www.alligen.com Artisott www.artisoft.com Avaya Avaya Inc. (NYSE: AV) is a S&P 500, global telecommunications company which specializes in enterprise telephony and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on October 1, 2000. www.avaya.com Avtex www.avtex.com bConvergent, Inc. www.bconvergent.net Comdial Corp. www.comdial.com CoolCall.com www.coolcall.com Ericsson Er·ics·son , John 1803-1889. American engineer and inventor who built the first ironclad warship, the Monitor (1862), which engaged the Confederate Merrimack in a famous naval battle of the Civil War (March 9, 1862). Enterprise www.ericsson.com/enterprise Excendia www.excendia.com Inter-Tel, Inc. www.inter-tel.com NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America, Inc. www.cng.nec.com Pingtel Corp. www.pingtel.com PipeLive, LLC www.pipelive.com Pro Tech Communications, Inc. www.protechcom.com Rockwell Electronic Commerce www.ec.rockwell.com Shoreline Communications www.goshoreline.com Siemens www.icn.siemens.com Spanlink Communications www.spanlink.com Sphere Communications Inc. www.spherecom.com TeleSynergy Research (USA), Inc. www.telesynergy.com Vertical Networks www.vertical.com Wicom Communications Ltd. www.wicom.com 21. Key Systems Comdial Corp. www.comdial.com NEC America, Inc. www.cng.nec.com Toshiba Toshiba Corporation (株式会社東芝 Kabushiki-gaisha Tōshiba America Information Systems Inc. www.telecom.toshiba.com 22. Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Contact Center 3rd Wave Solutions www.3rdwavesolutions.com Apropos Technology www.apropos.com Avaya www.avaya.com Blue Pumpkin www.bluepumpkin.com Braxtel Communications www.braxtel.com CELLIT Technologies www.cellit.com Cintech Solutions www.cintechsolutions.com Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Customer Contact Business Unit www.cisco.com CosmoCom www.cosmocom.com divine, inc. (Formerly eshare communications, Inc.) www.divine.com eAssist Globat Solutions www.eassist.com Easy Run, Inc. www.easyrun.com Edify ed·i·fy tr.v. ed·i·fied, ed·i·fy·ing, ed·i·fies To instruct especially so as to encourage intellectual, moral, or spiritual improvement. Corp. www.edify.com eGain Communications www.egain.com eOn Communications www.eoncommunications.com (See our enhanced listing in the alphabetical section) eshare communications, Inc. (Recently Merged with divine, inc.) www.divine.com Genesys Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) Interactive Intelligence Inc. www.inin.com Interlan Interlan - A brand of Ethernet card. www.interlancompu.com LamarTech LLC www.lamar-tech.com NUASIS Corp. www.nuasis.com Oracle www.oracle.com Pegasystems www.pegasystems.com Pivotal Corp. www.pivotal.com Siemens www.icn.siemens.com TOPCALL www.topcall.com Vocalcom www.vocalcom.com Vocalcom Canada Canada (kăn`ədə), independent nation (2001 pop. 30,007,094), 3,851,787 sq mi (9,976,128 sq km), N North America. Canada occupies all of North America N of the United States (and E of Alaska) except for Greenland and the French islands of www.vocalcom.com VorTecs, Inc. www.vortecs.com Wicom Communications Ltd. www.wicom.com 23. Network Integration CallCenter Technology www.callcti.com GNP GNP See: Gross National Product Computers www.gnp.com PointServe www.pointserve.com 24. Network Mgmt./ Monitoring AG Communication Systems www.agcs.com Agilent Technologies This article needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. - NgN www.agilent (Agilent Technologies, Santa Clara, CA, www.agilent.com) The test and measurement subsidiary of HP. In 1999, HP split off the division that started the company into an independent subsidiary named Agilent Technologies. At the time, the $2. .com/comms/ngn Evidian www.evidian.com Hughes Software Systems www.hssworld.com NetReality Inc. www.net-reality.com Opalis Software Inc. www.opalis.com SilverBack www.silverbacktech.com telchemy www.telchemy.com 25. PBXs Comdial Corp. www.comdial.com Ericsson Enterprise www.ericsson.com/enterprise Gordon Gordon, river in W Tasmania, Australia, 125 mi (200 km) long. Flowing from mountains to the W coast, its main tributaries are the Franklin and Denison from the N, and Serpentine and Olga to the S. Kapes, Inc. www.gkinc.com Intecom www.intecom.com Inter-Tel, Inc. www.inter-tel.com Iwatsu America, Inc. www.iwatsu.com Siemens www.icn.siemens.com TeleSynergy Research (USA), Inc. www.telesynergy.com Teltronics, Inc. www.teltronics.com Toshiba America Information Systems Inc. www.telecom.toshiba.com 26. PC-PBX Hardware CadCom Telesystems, Inc. www.cadcom.com Database Systems Corp. www.databasesystemscorp.com KONEXX www.konexx.com MUSIC Telecom, Inc. www.musictelecom.com PIKA Technologies Inc. www.pikatech.com Pingtel Corp. www.pingtel.com 27. PC-PBX Software Applied Digital Solutions www.ip-acd.com Artisoft www.artisoft.com Cisco Systems, Customer Contact Business Unit www.cisco.com CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Direct, LLC www.ctidirect.com OTG (1) See USB OTG. (2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between www.otg.ca Pingtel Corp. www.pingtel.com 29. Routers Anritsu Anritsu Corporation (アンリツ株式会社 Co. www.us.anritsu.com Cisco Systems, Customer Contact Business Unit www.cisco.com Direct Data, Inc. www.comper.com NEC America, Inc. www.cng.nec.com Sonus History and Origin Sonus is a Latin word which means "noise, sound" or "tone, character, style". It is also the root word for sonic and sound. Therefore, it was an inspirational word for many well known companies and other words such as Sony (from the combination of sonus Networks, Inc. www.sonusnet.com Telco Systems, A BATM BATM Bark At the Moon (Ozzy Osbourne album) BATM Belgian Association of Travel Managers Co. www.telco.com Unisphere Networks Unisphere Networks was a leading networking equipment manufacturer founded in 1998 and later acquired by Juniper Networks in June of 2002. Unipshere was inititally comprised of three other key networking equipment manufacturers: www.unispherenetworks.com Vpacket Communications www.vpacket.com 30. Soft Switch Anyuser CyberTelco www.anyuser.com CopperCom www.coppercom.com Excendia www.excendia.com GNP Computers www.gnp.com Hughes Software Systems www.hssworld.com NetCentrex www.netcentrex.NET Pulse www.pulsevoice.com Sonus Networks, Inc. www.sonusnet.com Strategic Computer Support, Inc. www.strategicinc.com Unisphere Networks www.unispherenetworks.com 31. VoIP Gateways Aculab www.aculab.com Alcatel www.ind.alcatel.com AltiGen Communications www.altigen.com Call Center Technologies, Inc. 203-740-5500 Cisco Systems, Customer Contact Business Unit www.cisco.com CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies www.citel.com CoolCall.com www.coolcall.com CopperCom www.coppercom.com Direct Data, Inc. www.comper.com EPOS (Electronic Point Of Sale) See point of sale. Corp. www.epos.com Ericsson Enterprise www.ericsson.com/enterprise GNP Computers www.gnp.com Hughes Software Systems www.hssworld.com ICC ICC See: International Chamber of Commerce Public Communication Systems, Inc. (IPCS See AS/400 Integrated PC Server. ) www.internetvoip.com Incatel Telesolutions Pvt. Ltd. +91 265 325351 InnoMedia, Inc. www.innomedia.com Interlan www.interlancompu.com Quicknet Technologies, Inc. www.quicknet.net Quintum Technologies, Inc. www.quintum.com Siemens www.icn.siemens.com Sonus Networks, Inc. www.sonsusnet.com Sphere Communications Inc. www.spherecom.com Telco Systems, A BATM Co. www.telco.com TeleSynergy Research (USA), Inc. www.telesynergy.com TollBridge tollbridge n → pont m à péage tollbridge toll n → gebührenpflichtige Brücke f, Mautbrücke f Technologies www.tollbridgetech.com Unisphere Networks www.unispherenetworks.com VegaStream www.vegastream.com VolP Group, Inc. www.voipgroup.com Vpacket Communications www.vapacket.com 32. Wireless Phone Systems TrueTime www.truetime.com COMPUTERS 33. Computer Chassis Pronounced "chah-see," it is a physical structure that holds everything or that everything is attached to. A computer's cabinet is often called the chassis. ADLINK TECHNOLOGY www.adlinktechnology.com Advantech Network Computing Storing and/or running applications in servers in a network. See cloud computing and network computer. www.advantech.com l-Bus/Phoenix www.ibus.com ICS (1) (Internet Connection Sharing) A Windows feature that enables two or more computers to share one Internet connection. First introduced in Windows 98 Second Edition, sharing is accomplished with network address translation (NAT), which is the common method. Advent www.icsadvent.com NEX NEX abbr. Navy exchange COMputers, Inc. www.nexcom.com Technoland, Inc. www.technoloand.com Trilogic Systems, LLC www.trilogicsystems.com 34. Desktop Computers CSS (1) See Cascading Style Sheets. (2) (Content Scrambling System) The copy protection system applied to DVDs, which uses a 40-bit key to encrypt the movie. Laboratories, Inc. www.csslabs.com 35. Fault-Tolerant Advantech Network Computing www.advantech.com CSS Laboratories, Inc. www.csslabs.com l-Bus/Phoenix www.ibus.com ICS Advent www.icsadvent.com NEX COMputers, Inc. www.nexcom.com Technoland, Inc. www.technoland.com TOPCALL www.topcall.com Trenton Trenton, town, Canada Trenton, town (1991 pop. 16,908), SE Ont., Canada, on the Bay of Quinte at the mouth of the Trent River and at the south end of the Trent Canal. Its manufactures include textiles, electronic components, and paper and steel products. Technology Inc. www.TrentonProcessors.com Trilogic Systems, LLC www.trilogicsystems.com 36. Industrial-Grade ADLINK TECHNOLOGY www.adlinktechnology.com Advantech Network Computing www.advantech.com CSS Laboratories.Inc. www.csslabs.com l-Bus/Phoenix www.ibus.com ICS Advent www.icsadvent.com L.D. Chenault, Inc. www.ldchen.com NEX COMputers, Inc. www.nexcom.com Technoland, Inc. www.technoland.com Themis Themis (thē`mĭs), in Greek religion and mythology, a Titan. Sometimes identified as an earth goddess, she was more commonly a goddess of law, order, and justice. She was the mother by Zeus of the Horae (the Seasons) and the Moerae (the Fates). Computer www.themis.com Trenton Technology Inc. www.TrentonProcessors.com Trilogic Systems, LLC www.trilogicsystems.com 39. Motherboards/Single-board Computers Advantech Network Computing www.advantech.com CSS Laboratories, Inc. www.csslabs.com l-Bus/Phoenix www.ibus.com ICS Advent www.icsadvent.com NEX COMputers, Inc. www.nexcom.com Technoland, Inc. www.technoland.com Themis Computer www.themis.com Trenton Technology Inc. www.TrentonProcessors.com 40. Network Computers NEX COMputers, Inc. www.nexcom.com Themis Computer www.themis.com 41. PCs CSS Laboratories, Inc. www.csslabs.com CONFERENCES AND EXPOSITIONS Call Center Portal - TelePlaza www.teleplaza.com CRMXchange www.crmxchange.com High Tech High Touch Solutions, Inc. www.hthts.com TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center www.tmcnet.com (See our enhanced listing in the alphabetical section) CONFERENCING See teleconferencing. 44. Audio Conferencing See audioconferencing. alexis communications inc. www.alexis.com CrystalVoice Communications, Inc. www.crystalvoice.com InnoMedia, Inc. www.innomedia.com L.D. Chenault, Inc. www.ldchen.com MUSIC Telecom, Inc. www.musictelecom.com Octave Communications, Inc. www.octavecomm.com PIKA Technologies Inc. www.pikatech.com Prairie prairie Level or rolling grassland, especially that found in central North America. Decreasing amounts of rainfall, from 40 in. (100 cm) at the forested eastern edge to less than 12 in. Systems, Inc. www.prairiesys.com Raindance Raindance may refer to:
www.raindance.com Sencommunications, Inc. www.sencomm.com vCustomer Corp. www.vcustomer.com V-SPAN www.vspan.com 45. Video Conferencing See videoconferencing. (communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications. AVM AVM 1 Acute viral meningitis, see there 2 Arteriovenous malformation, see there of America, Inc. www.avm-usa.com Direct Data, Inc. www.comper.com Incatel Telesolutions Pvt. Ltd. +91 265 325351 Indigo Software www.indigosw.com InnoMedia, Inc. www.innomedia.com Kanda Kanda can mean:-
913-829-4458 KURANT DIRECT INC. 212-866 0770 Sencommunications, Inc. www.sencomm.com VCON www.vcon.com V-SPAN www.vspan.com CONSULTING 1 on 1 Contact Solutions www.contact1on1.com A Collaborative 415-772-0903 ALLTEL ALLTEL Corporation (NYSE: AT) is an American telecommunications company with headquarters in Little Rock, Arkansas. Alltel provides wireless services to residential and business customers in 35 states. Information Services See Information Systems. www.alltelfinancial.com APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. www.apaccustomerservices.com Arial Not to be confused with Aerial or Ariel. Arial, sometimes marketed as Arial MT, is a sans-serif typeface and computer font packaged with Microsoft Windows, other Microsoft software applications, Apple Mac OS X, and many PostScript computer printers. Itnernational www.arialinternational.com ASI/Aon www.asi-aon.com Austin Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum Logistics www.AustinLogistics.com BC-Group International Consulting & Training www.bcgroupinternational.com Blue Pumpkin www.bluepumpkin.com Call Center Alliance www.callcenteralliance.com Call Center Results www.callcenter-results.com Call Center School, The www.thecallcenterschool.com CallCenterDepot.com www.callcenterdepot.com Capita Technologies, Inc. www.capita.com Catalyst IT Partners Ltd. www.catalyst-it.com CCProphet www.ccprophet.com COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) www.copc.com eCRMindia Ltd. www.ecrmindia.com eStrategy3, LLC www.estrategy3.com ETS www.ets-pds.com GM Voices, Inc. www.gmvoices.com High Tech High Touch Solutions, Inc. www.hthts.com IEX Corp. www.iex.com/ Incite Global Services www.inciteglobal.com InfoCision Management Corp. www.infocision.com (See our enhanced listing in the alphabetical section) Intecom www.intecom.com Intel Corp. www.dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log .com
ITES ITES Information Technology Enabled Services ITES Information Technology Enterprise Solutions ITES Institut Technologique Européen de Sécurité ITES International Test & Engineering Services Company (Japan) ITES It Enabled Services Alliance, The www.itesalliance.com Kanada Kanada (also transliterated as Kanad and in other ways; Sanskrit कणाद) was a Hindu sage who founded the philosophical school of Vaisheshika. He is considered as the father of Atom theory[1]. International 913-829-4458 Knowledge Impact www.kimpact.com KnowledgeBase Marketing, Inc. www.knowledgebasemarketing.com Kramer & Assocs. www.kramerandassociates.com KURANT DIRECT INC. 212-866-0770 Leading Edge Consults www.leadingedgeconsults.com Mercom Systems, Inc. www.mercom.com Microdyne Outsourcing, Inc. www.microdyne.com Money's Worth www.4yourmoneysworth.com (See our enhanced listing in the alphabetical section) NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Nova CTI, Inc. www.novacti.com NovaSim, LLC www.novasim.com On-Line Training www.elearningxchange.net OptTek Systems, Inc. www.opttek.com Overseas Service Solutions www.overseasservicesolutions.com PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models. www.ets-pds.com Peter DeHaan Consulting www.PeterDeHaan.com Pyderion Contact Technologies Inc. www.pyderion.com Quaero This article or section contains information about scheduled or expected . The content may change as the software release approaches and more information becomes available. www.quarero.com RedSky Technologies, Inc. www.redskytech.com Response Design Corp. www.responsedesign.com RSA (1) (Rural Service Area) See MSA. (2) (Rivest-Shamir-Adleman) A highly secure cryptography method by RSA Security, Inc., Bedford, MA (www.rsa.com), a division of EMC Corporation since 2006. It uses a two-part key. Teleservices Inc www.rsateleservices.com SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. www.sas (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com Spanlink Communications www.spanlink.com Strategic Computer Support, Inc. www.strategicinc.com Syntellect www.sysntellect.com Telecom New Zealand www.telecom.co.nz Telvista www.telvista.com (See our enhanced listing in the alphabetical section) TestExpress, Inc. www.testexpressinc.com TMC www.tmcnet.com (See our enhanced listing in the alphabetical section) Tobias Tobias: see Tobit. Marketing Agency www.tobiasmarketing.net Ulysses Learning Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. Client results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement www.ulysseslearning.com Univoc Services www.univoc.ca Vanguard Vanguard Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters. Communications www.vanguard.net VorTecs, Inc. www.vortecs.com Wheelhouse wheel·house n. See pilothouse. wheelhouse Noun an enclosed structure on the bridge of a ship from which it is steered Noun 1. www.wheelhouse.com ZAMBA For the creator-god, see . Zamba is a style of Argentine music and an associated dance. Zamba is very different to its homophone, the samba - musically, rhythmically, temperamentally. It is European compared to the Samba, in the steps of the dance and in its costume. Solutions www.ZAMBAsolutions.com CONTACT MANAGEMENT SOFTWARE AG Communication Systems www.agcs.com ALLTEL Information Services www.alltelfinancial.com Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section) amcat www.amcat.com Apropos Technology www.apropos.com ASC ASC Ambulatory surgery center, see there Telecom www.ascamerica.com Astute as·tute adj. Having or showing shrewdness and discernment, especially with respect to one's own concerns. See Synonyms at shrewd. [Latin ast Solutions www.astutesolutions.com Blue Pumpkin www.bluepumpkin.com Calltrol Corp. www.calltrol.com Cintech Solutions www.cintechsolutions.com CTI Direct, LLC www.ctidirect.com Davis Software, Inc. www.davissoftware.com Davox Corp. www.davox.com eOn Communications www.eoncommunications.com (See our enhanced listing in the alphabetical section) Firstwave Technologies, Inc. www.firstwave.net Fortan Softtel Pvt. Ltd. www.fortansofttel.com I.S. Associates, Inc. www.isassoc.com Interact Commerce Corp. www.interact.com iSoftel www.isoftel.com KIVA kiva (kē`və), large, underground ceremonial chamber, peculiar to the ancient and modern Pueblo. The modern kiva probably evolved from the slab houses (i.e. Group, Inc. www.kivagroup.com Magic Software Enterprises www.magicsoftware.com Market Improvement 219-674-8597 Maxxar Corp., The www.maxxar.com Multima Corp. www.netkeeper.com (See our enhanced listing in the alphabetical section) NUASIS Corp. www.nuasis.com PAR3 Communications, Inc. www.par3.com Pegasystems www.pegasystems.com Pipkins Pipkins (originally Inigo Pipkin) was a British children's TV programme. Hartley Hare, Pig, Topov and the gang, were the stars of ATV's legendary pre-school series which ran from January 1973 to 29 December 1981. , Inc. www.pipkins.com Pivotal Corp. www.pivotal.com prairieFyre Software www.prairiefyre.com Pyderion Contact Technologies Inc. www.pyderion.com Repository (1) A database of information about applications software that includes author, data elements, inputs, processes, outputs and interrelationships. A repository is used in a CASE or application development system in order to identify objects and business rules for reuse. Technologies, Inc. www.custfirst.com Salesnet www.salesnet.com Strategic Computer Support, Inc. www.strategicinc.com TechExcel, Inc. www.techexcel.com Teltronics, Inc. www.teltronics.com Tigerpaw Software www.tigarpawsoftware.com Touchtone Corp. www.touchtonecorp.com Ulysses Learning www.ulysseslearning.com Vertical Solutions Inc. www.vertsol.com Wicom Communications Ltd. www.wicom.com CTI 48. CTI Distributors CTI Direct, LLC www.ctidirect.com 49. CTI Software Active Voice, LLC www.activevoice.com AltiGen Communications www.altigen.com amcat www.amcat.com Apropos Technology www.apropos.com Aspect Communications www.aspect.com Astute Solutions www.astutesolutions.com Avtex www.avtex.com Braxtel Communications www.braxtel.com CadCom Telesystems, Inc. www.cadcom.com Calltrol Corp. www.calltrol.com DAC See D/A converter and discretionary access control. DAC - Digital to Analog Converter Systems www.dacsystems.com Davox Corp. www.davox.com Decisif Software Solution www.decisif.com Digisoft www.digisoft.com EasyRun, Inc. www.easyrun.com Empirix Inc. www.empirix.com Hanover Communications www.hnvr.com Hughes Software Systems www.hssworld.com Information Access Technology, Inc. www.iat-cti.com Intel Corp. www.dialogic.com Inter-Tel, Inc. www.inter-tel.com iSoftel www.isoftel.com Iwatsu America, Inc. www.iwatsu.com KIVA Group, Inc. www.kivagroup.com MUSIC Telecom, Inc. www.musictelecom.com NetCentrex www.netcentrex.NET NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Nova CTI, Inc. www.novacti.com N-Soft www.n-soft.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. www.sersolutions.com Spanlink Communications www.spanlink.com SYMON Communications, Inc. www.symon.com Symphosys www.symphosys.com synTelate Corp. www.syntelate.com telchemy www.telchemy.com Telephony@Work, Inc. www.telephonyatwork.com Teltone Corp. www.teltone.com Thales Thales (thā`lēz), c.636–c.546 B.C., pre-Socratic Greek philosopher of Miletus and reputed founder of the Milesian school of philosophy. He is the first recorded Western philosopher. Contact Solutions (formerly Racal Racal Electronics plc was a British defence electronics firm purchased by Thomson-CSF (now Thales Group) in 2000. History Racal was created in 1950 as Racal Ltd, the name being derived from the partners RAymond Brown and George CALder Cunningham. Recorders) www.thales-cs.com TOPCALL www.topcall.com Trango Software Canada www.trangosoft.com Triple P USA, Inc. www.triplep-usa.com TRITECH Information Strategies www.tritechis.com UniExchange Corp. www.uniexchange.com Vocalcom www.vocalcom.com Vocalcom Canada www.vocalcom.com VorTecs, Inc. www.vortecs.com 50. CTI Testing Tools Empirix Inc. www.empirix.com MERGE Technologies Group, Inc. www.mergetech.com PacketStorm Communications, Inc. www.packetstorm.com CUSTOMER ANALYTICS SOFTWARE Accrue To increase; to augment; to come to by way of increase; to be added as an increase, profit, or damage. Acquired; falling due; made or executed; matured; occurred; received; vested; was created; was incurred. Software, Inc. www.accrue.com Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section) Applix Applix Inc. is a software company based in Westborough, Massachusetts that publishes Applix TM1, a MOLAP database server, and related presentation tools, including Applix Web and Applix Executive Viewer. , Inc. www.applix.com Austin Logistics www.AustinLogistics.com Convergys www.convergys.com E.piphany www.epiphany Epiphany (ĭpĭf`ənē) [Gr.,=showing], a prime Christian feast, celebrated Jan. 6, called also Twelfth Day or Little Christmas. Its eve is Twelfth Night. .com Eyretel, Inc. www.eyretel.com iSeg Technologies, Inc. www.iseg.com Modulant www.modulant.com PeopleSoft (PeopleSoft, Inc., Pleasanton, CA, www.peoplesoft.com) A software company that specialized in enterprise-wide applications for client/server environments. Initially specializing in human resources, its package offerings covered the gamut including financial, distribution, manufacturing www.peoplesoft.com Pyderion Contact Technologies Inc. www.pyderion.com Respond Inc. www.respond-inc.com Unica Corp. www.unicacorp.com ZAMBA Solutions www.ZAMBAsolutions.com CUSTOMER RELATIONSHIP MANAGEMENT 52. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ASP ACCPAC ACCPAC Accounts Package ACCPAC Accounting Package www.accpac.com Americall Corp. www.americallcorp.com Broad Daylight, Inc. www.broaddaylight.com Canbase Inc. www.canbase.com Direct Data, Inc. www.comper.com eBillit, Inc. www.ebillit.com EchoMail, Inc. www.echomail.com Echopass www.echopass.com EnvoyWorldWide, Inc. www.envoyww.com Expertcity, Inc. www.desktopstreaming.com (See our enhanced listing in the alphabetical section) GlarNet Communications Services, Inc. www.glarnet.com Global Customer Solutions www.enhan.com Hanover Communications www.hnvr.com Hipbone hip·bone n. Either of two large flat bones formed by the fusion of ilium, ischium, and pubis, constituting the lateral half of the pelvis and articulating with its fellow, with the sacrum, and with the femur. , Inc. www.hipbone.com Interact Commerce Corp. www.interact.com Interactive Software Ltd. www.achiever.co.uk Interlan www.interlancompu.com iSKY, Inc. www.iSKY.com Kabira Technologies, Inc. www.kabira.com (See our enhanced listing in the alphabetical section) KnowledgeBase Marketing, Inc. www.knowledgebasemarketing.com Leading Edge Consults www.leadingedgeconsults.com LeadMaster www.leadmaster.com LivePerson www.liveperson.com Market Improvement 219-674-8597 NetByTel www.netbytel.com NewChannel Inc. www.newchannel.com noHold www.nohold.com PAR3 Communications, Inc. www.par3.com Pivotal Corp. www.pivotal.com Quaero www.quaero.com Repository Technologies, Inc. www.custfirst.com SafeHarbor Technology Corp. www.safeharbor.com salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History Origins Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff. www.salesforce.com Salesnet www.salesnet.com Tatisma Corp. www.talisma.com Technion (body) Technion - Israel Institute of Technology. http://technion.ac.il/. ftp://ftp.technion.ac.il/. Address: Haifa, Israel. Communications Corp. www.technion.com (See our enhanced listing in the alphabetical section) Vertical Solutions Inc. www.vertsol.com Wheelhouse www.wheelhouse.com White Pajama www.whitepajama.com Yube Inc. www.yube.com 53. CRM Software ALLTEL Information Services www.alltelfinancial.com Alorica Inc. www.alorica.com (See our enhanced listing in the alphabetical section) Amacis (U.K.) www.amacis.com Applix, Inc. www.applix.com Astute Solutions www.astutesolutions.com Austin Logistics www.AustinLogistics.com Banter www.banter.com Broad Daylight, Inc. www.broaddaylight.com Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Sotware, Inc. www.chordiant.com Cincom Systems (Cincom Systems, Inc., Cincinnati, OH, www.cincom.com) One of the largest and most experienced software companies in the world. Founded in 1968 by Thomas Nies, who has the distinction of being the longest-serving company chief in the industry, Cincom sells manufacturing, financial and , Inc. 770-736-1351 Commence Corp. www.commence.com Convergys www.convergys.com CustomerLinx Corp. www.customerlinx.com Daleen Technologies, Inc. www.daleen.com Database Systems Corp. www.databasesystemscorp.com Davis Software, Inc. www.davissoftware.com Davox Corp. www.dovox.com Decisit Software Solution www.decisif.com Digisoft www.digisoft.com DST (1) (DeSTination) Contrast with SRC, which is an abbreviation of "source." (2) (Digital Signal Trust Company, Salt Lake City, UT, www.digsigtrust.com) An organization that sets up and manages PKI systems for companies and industry groups. Innovis www.dstinnois.com Epiphany www.epiphany.com eAssist Global Solutions www.eassist.com DATABASE MANAGEMENT Aegis Communications Group www.aegiscomgroup.com CallCenter Technology www.callcti.com eBillit, Inc. www.ebillit.net Enabix, Inc www.enabix.com DATABASE MARKETING Acxiom Acxiom is a customer and data information management company, offering a range of products and services including information technology outsourcing. It has been described as "one of the biggest companies you've never heard of. www.acxiom.com AfterMarket Aftermarket See: Secondary market. aftermarket See secondary market. Co. www.theaftermarketcompany.com Call_Solutions.com, Inc. www.callsolutions.com DIALING EQUIPMENT 56. Auto-Dialers Braxtel Communications www.braxtel.com CTI Direct, LLC www.ctidirect.com ETS www.ets-pds.com Information Access Technology, Inc. www.iat-cti.com PDS www.ets-pds.com Pulse www.pulsevoice.com Edity Corp. www.edity.com Envision Telephony www.envisiontelephony.com Epicor EpiCor is a product derived from fermented baker's yeast culture. It was discovered after insurance data on employees of an animal food factory showed reduced illness. The producers espouse it to have antioxidant properties due to a combination of trace elements found including Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) a-talk Corp. www.e-talkcorp.com Eyretel, Inc. www.eyretel.com Firepond, Inc. www.firepond.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) Harte-Hanks Harte-Hanks NYSE: HHS, headquartered in San Antonio, Texas, is a worldwide direct marketing company that provides a full range of marketing services. Consumers in California and Florida are probably most familiar with the company's PennySaver and The Flyer , Inc. www.harte-hanks.com Hipbone, Inc. www.hipbone.com IEX Corp. wwm.iex.com/ Incentive Systems www.incentivesystems.com Infra Corp. www.infractive.com Interact Commerce Corp. www.interect.com Interactive Sottware Ltd. www.achiever.co.uk Sag Technologies, Inc. www.iseg.com Kabira Technologies, Inc. www.kabira.com (See our enhanced listing in the alphabetical section) Kanisa, Inc. www.kanisa.com KIVA Group, Inc. www.kivagroup.com (See our enhanced listing in the alphabetical section) Expert Tele-Services, Inc. www.expertele.com Harte-Hanks, Inc. www.harte-hanks.com InService America www.inserviceamerica.com Capita Technologies, Inc. www.capita.com CustomerAlly Call Center www.customerally.com E.piphany www.epiphany.com Stratasoft, Inc. www.stratasoft.com 57. Predictive Dialers An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up amcat www.amcat.com Avaya www.avaya.com Avtex www.avtex.com Call Center Technologies, Inc 203-740-5500 Cailtrol Corp. www.calltrol.com Knowledge Impact www.kimpact.com LeadMaster www.leadmaster.com London Bridge London Bridge, granite, five-arched bridge formerly over the Thames, in London, England. It is 928 ft (283 m) long and was designed by John Rennie and built between 1824 and 1831. Group www.london-bridge.com Magic Sottware Enterprises www.magicsoftware.com Mindtul Technologies Inc. www.mindfultechnologies.com Modulant www.modulant.com Multima Corp. mww.netkeeper.com (See our enhanced listing in the alphabetical section) NativeMinds www.nativeminds.com Netonomy www.netonomy.com NewChannel Inc. www.newchannel.com Nextair Corp. www.nextair.com NICE Systems www.nice.com (See our enhanced listing in the alphabetical section) Noble Systems www.noblesystemscorp.com noHold www.nohold.com NuEdge Systems www.nuedgesystems.com OptTek Systems, Inc. wmw.opttek.com Pegasystems www.pegasystems.com PeopleSoft www.peoplesoft.com Pertormix Technologies, LLC www.performixtechnologies.com Interactive Software Ltd. www.achiever.co.uk KnowledgeBase Marketing, Inc. www.knowledgebasemarketing.com NuEdge Systems www.nuedgesystems.com Phonetic Systems EchoMail, Inc. www.echomail.com SKY, Inc. www.iSKY.com KnowledgeBase Marketing. Inc. www.knowledgebasemarketing.com CELLIT Technologies www.cellit.com Database Systems Corp. www.databasesystamscorp.com Data-Tel Info Solutions www.datatel-lnfo.com (See our enhanced listing in the alphabetical section) Davis Software, Inc. www.davissoftware.com Davox Corp. www.davox.com Decisit Software Solution www.decisif.com Phonetic Systems www.PhoneticSystems.com PipeLive, LLC www.pipelive.com Pivotal Corp. www.pivotal.com PointServe www.pointserve.com Precision Response Corp. www.prcnet.com Primus Knowledge Solutions www.primus.com Repository Technologies, Inc. www.custfirst.com Respond Inc. www.respond-inc.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. www.rightnow.com salesforce.com mww.salesforce.com SAS Institute www.sas.com ServiceWare www.serviceware.com Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. www.siebel For the tech company, see . Siebel, originally Flugzeugbau Halle, was a German aircraft manufacturer in Halle an der Saale. Siebel aircraft included:
Skill Stream, Inc. www.skillstream.com Sonant Corp. www.sonsant.com Splashnet.com www.splashnet.com StayinFront, Inc. www.stayinfront.com Stratasoft, Inc. www.stratasoft.com Swallow swallow, common name for small perching birds of almost worldwide distribution. There are about 100 species of swallows, including the martins, which belong to the same family. Swallows have long, narrow wings, forked tails, and weak feet. Information Systems wwm.swallow.com SYMON Communications, Inc. www.symon.com www.PhoneticSystems.com Pyderion Contact Technologies Inc. www.pyderion.com Quaero www.quaero.com Reosolt, Inc. www.raosoft.com NuEdge Systems www.nuedgesystems.com Qusero www.quaero.com SAS Institute www.sas.com Digisoft www.digisoft.com divine, inc. (Formerly eshare communications, Inc.) www.divine.com eshare communications, Inc. (Recently Merged with divine, inc.) www.divine.com ETS www.ets-pds.com Information Access Technology, Inc. www.iat-cti.com Symphosys www.symphosys.com synTelate Corp. wwm.syntelata.com Syntallect www.syntellect.com Talisma Corp. www.talisma.com TechExcel, Inc. www.techexcel.com Telephony@Work, Inc. www.telaphonyatwork.com TeleTech Holdings, Inc. www.teletech.com Thalas Contact Solutions (formerly Racal Recorders) www.thalas-cs.com ThinkDirectMarketing, Inc. www.tdmdigitaldata.com Tigerpaw Software www.tigerpawsotware.com Touchlone Corp. www.touchtonecorp.com TRITECH Information Strategies www.tritechis.com Unica Corp. www.unicacorp.com Ventaso, Inc. www.ventaso.com Vertical Solutions Inc. www.vertsol.com Wheelhouse www.wheelhouse.com YellowBrick Solutions Inc. www.ybsolutions.com Yube Inc. www.yube.com ZAMBA Solutions www.ZAMBAsolutions.com SAS Institute www.sas.com Synapse synapse (sĭn`ăps), junction between various signal-transmitter cells, either between two neurons or between a neuron and a muscle or gland. A nerve impulse reaches the synapse through the axon, or transmitting end, of a nerve cell, or neuron. Services www.synapseservices.com Teleparformance Canada www.srteleperformance.com Tigarpaw Software www.tigerpawsoftware.com Technion Communications Corp. www.technion.com (See our enhanced listing in the alphabetical section) Telepertormance Canada www.srtelapertormance.com InterVoice-Brite, Inc. www.intervoice-brite.com KIVA Group, Inc. www.kivagroup.com Noble Systems www.noblesystemscorp.com PDS www.ets-pds.com ProCom, Inc. wwm.procom-inc.com RSA Teleservices Inc www.rsateleservices.com SER Solutions, Inc. www.sersolutions.com Stratasoft, Inc. www.stratasoft.com Triple P USA, Inc. www.triplep-uss.com TRITECH Information Strategies www.tritechis.com Vocalcom www.vocalcom.com Vocalcom Canada www.vocalcom.com 58. Preview Dialers An automatic telephone dialing system that dials from a list of numbers. It presents the agent with the information about the prospect or customer to be called and requires a response either to make the call or not to make the call. Data-Tel Into Solutions www.datatel-info.com (See our enhanced listing in the alphabetical section) ETS www.ets-pds.com Information Access Technology, Inc. www.iat-cti.com KIVA Group, Inc. www.kivagroup.com N-Soft www.n-soft.com PDS www.ets-pds.com Symphosys www.symphosys.com synTelate Corp. www.syntelate.com DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES 59. Ad Agency Services Cyber M@rketing Services www.crmxchange.com Justin Justin (Marcus Junianus Justinus), fl. 3d cent., Roman historian. He made a collection of excerpts from Trogus, which gives many facts not recounted elsewhere. David Direct www.justindavid.com PresentationGIANT www.presentationgiant.com Protocol www.protocolusa.com Tobias Marketing Agency www.tobiasmarketing.net 60. Design Studio Services Justin David Direct www.justindavid.com Tobias Marketing Agency www.tobiasmarketing.net 61. Fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. AFFINA www.affina.com Associated Call Centers www.inboundacc.com Call_Solutions.com, Inc. www.callsolutions.com Datapak Datapak is a Nordic packet switched network using X.25. Speeds vary from 2400-bit/s to 64 kbit/s. Datapak over dialled connections X.28 is also possible. Datapak is also the name of removable data storage media for the Psion Organiser. Services Corp. datspakservices.com Fulfillment Plus, Inc. www.fulfillmentplus.com ProCom, Inc. www.procom-inc.com Product Line, The www.tpli.com Protocol www.protocolusa.com Target Marketing, Inc. www.targetusa.com 63. Lead Tracking LeadMaster www.leadmaster.com Unica Corp. www.unicacorp.com 64. Mailing House Services Target Marketing, Inc. www.targetusa.com 66. Market Research Company Colwell Colwell can refer to two places:
www.colwell-salmon.com Convergys www.convergys.com Cyber M@rketing Services www.crmxchange.com Harris Interactive Harris Interactive (NASDAQ: HPOL) is an American market research company that specializes in public opinion research using both telephone and surveys on online panels. The company is the product of a 1996 merger between the Gordon S. Black Company and Louis Harris & Associates. www.harrisinteractive.com/CRM Incatel Telesolutions Pvt. Ltd. +91 265 325351 Meyer Mey·er , Annie Florance Nathan 1867-1951. American writer and a founder of Barnard College at Columbia University (1889). Her plays include The Dominant Sex (1911) and Black Souls (1932). Assocs. Teleservices www.callmayer.com Protocol www.protocolusa.com 68. Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Marketing Software divine, inc. (Formerly eshare communications, Inc.) www.divine.com EchoMail, Inc. www.echomail.com Entigo Corp. www.entigo.com eshare communications, Inc. (Recently Merged with divine, inc.) www.divine.com iSKY, Inc., www.iSKY.com PresentationGIANT www.presentationgiant.com Quaero www.quaero.com ThinkDirectMarketing, Inc. www.tdmdigitaldata.com Unica Corp. www.unicacorp.com YellowBrick Solutions Inc. www.ybsolutions.com DIRECTORY SERVICES Golden Voice Technology & Training, LLC www.goldenprs.com Lockheed Martin 718-694-51 78 Phonetic Systems www.PhoneticSystems.com RedSky Technologies, Inc. www.redskytech.com WebDialogs WebDialogs founded in 1998, Massachusetts-based WebDialogs, Inc. is a provider of online meeting and communication solutions – that help increase the productivity, effectiveness and quality of online interactions. , Inc. www.webdialogs.com DISASTER RECOVERY Connected Corp. www.connected.com CustomerLinx Corp. www.customerlinx.com MovinCool/DENSO Sales California California (kăl'ĭfôr`nyə), most populous state in the United States, located in the Far West; bordered by Oregon (N), Nevada and, across the Colorado River, Arizona (E), Mexico (S), and the Pacific Ocean (W). , Inc. www.movincool.com Rinbound - Customer Care Solutions www.rinbound.com Teloquent Communications www.teloquent.com Taltone Corp. www.teltone.com Vytek Messaging Services, Inc. www.telamon Telamon (tĕl`əmŏn), in Greek mythology, son of Aeacus and father of Ajax. He and Peleus killed their half-brother Phocus and were banished from Aegina. Telamon fled to Salamis, where he became king. .com E-MAIL e-mail: see electronic mail. in full electronic mail Messages and other data exchanged between individuals using computers in a network. 72. E-mail ACD AFFINA www.affina.com Amacis www.amacis.com Amacis (U.K.) www.amacis.com CELLIT Technologies www.cellit.com Cintech Solutions www.cintechsolutions.com eOn Communications www.eoncommunications.com (See our enhanced listing in the alphabetical section) Noble Systems www.noblesystemscorp.com prairieFyre Software www.prairiefyre.com SYMON Communications, Inc. www.symon.com Symphosys www.symphosys.com vCuslomer Corp. www.vcustomer.com 73. E-mail Management Software 3rd Wave Solutions www.3rdwavesolutions.com Amacis www.amacis.com Amacis (U.K.) www.amacis.com Astute Solutions www.astutesolutions.com Avaya www.avaya.com Davox Corp. www.davox.com divine, inc. (Formerly eshare communications, Inc.) www.divine.com Edify Corp. www.edify.com eGain Communications www.egain.com eshare communications. Inc. (Recently Merged with divine, inc.) www.divine.com Gallatin Gallatin, city, United States Gallatin, city (1990 pop. 18,794), seat of Sumner co., N central Tenn., near Nashville; inc. 1815. It is a livestock and agricultural center that produces tobacco. Technologies, Inc. www.gallatin.com IEX Corp. www.iex.com/ Multima Corp. www.netkeeper.com (See our enhanced listing in the alphabetical section) Optical Image Technology, Inc. www.opticaltech.com Pegasystems www.pegasystems.com prairieFyre Software www.prairiefyre.com Primus Knowledge Solutions www.primus.com RightNow Technologies, Inc. www.rightnow.com SEA Solutions, Inc. www.sersolutions.com Swallow Information Systems www.swallow.com Talisma Corp. www.talisma.com 74. E-mail Management ASP O Effort Networking www.zeroen.com alexis communications inc. www.alexis.com Canbase Inc. www.canbase.com EchoMail, Inc. www.echomail.com Echopass www.echopass.com Enabix, Inc www.enablx.com (See our enhanced listing in the alphabetical section) Help Desk Now www.helpdesknow.com LivePerson www.liveperson.com Message Time Inc. www.messagetime.com PAR3 Communications, Inc. www.par3.com Rainbow Software Inc. www.broadtax.com SafeHarbor Technology Corp. www.safeharbor.com Please Tell The Vendors You Saw It In CUSTOMER INTERqCTION Solutions. 2002 Buyer's Guide ENTERPRISE RESOURCE PLANNING See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. SOFTWARE HTLT www.hillsb.com PeopleSoft www.peoplesoft.com FAX 77. Fax Application Software ACCPAC www.accpac.com DAC Systems www.dacsystems.com Esker esker, long, narrow, winding ridge of stratified sand-and-gravel drift. Eskers, many miles long and resembling abandoned railway embankments, occur in Scandinavia, Ireland, Scotland, and New England; they arose from deposition of sediment in the beds of streams Inc. www.esker.com Symphosys www.symphosys.com UniExchange Corp. www.uniexchange.com IP Group, Inc. www.voipgroup.com 78. Fax Boards Aculab www.acutab.com 8rooktrout Technology www.brooktrout.com 79. Fax Broadcasting Products DFI See Direct foreign investment. Communications www.webzapp.com Prairie Systems, Inc. www.prairiesys.com Rainbow Sottware Inc. www.broadfax.com 80. Fax Broadcasting Services DFI Communications www.webzapp.cOm Expert Tele-Services, Inc. www.expertele.com Hanover Communications www.hnvr.com Message Time Inc. www.messagetime.com Meyer Assocs, Teleservices www.calimeyer.com PAR3 Communications, Inc. www.par3.com Rainbow Software Inc. www.broadfax.com 81. Fax Machines NEC America, Inc. www.cng.nec.com 82. Fax Mail DFI Communications www.webzapp.com UniExohange Corp. www.uniexchange.com 83. Fax Hardware (Servers) TOPCALL www.topcall.com 84. Fax On-Demand CadCom Telesystems, Inc. www.cadcom.com DFI Communications www.webzapp.com FIELD SALES PRODUCTS Concannon Technologies www.concannontech.com Interactive Software Ltd. www.achiever.co.uk LeadMaster www.leadmsster.com Money's Worth www.4yourmoneysworth.com (See our enhanced listing in the alphabetical section) NewChannel Inc. www.newchannel.com PointServe www.pointserve.com salestorce.com www.saleaforce.com Siebel Systems www.siebel.com ZAMBA Solutions www.ZAMBAsolutions.com FINANCIAL SERVICES The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. 87. Check And Credit Card Processing & Verification CyberSource Corp. www.cybersource.com eBillit, Inc. www.ebillit.net GlarNet Communications Services, Inc. www.glarnet.com Sonant Corp. www.sonant.com 88. Corporate Financing Arledge/Power Real Estate Group www.arledgepower.com 90. Prepaid pre·pay tr.v. pre·paid, pre·pay·ing, pre·pays To pay or pay for beforehand. pre·pay  ment n. Calling Cards
CPDI www.cpdi.com L.D. Chenault, Inc. www.ldchen.com Rodopi Software www.rodopi.com HANDSETS Alcatel www.ind.alcatel.com Silicon Portals Pte. Ltd. www.siliconportals.com Sphere Communications Inc. www.spherecom.com HEADSETS 92. Headsets Danacom USA www.danacomusa.com GN Netcom, Inc. www.gnnetcom.com/usa PIKA Technologies Inc. www.pikatech.com Plantronics www.plantronics.com Pro Tech Communications, Inc. www.protechcom.com Sencommunications, Inc. www.sencomm.com 93. Headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. Repair & Accessories Danacom USA www.danacomusa.com Plantronics www.plantronics.com Pro Tech Communications, Inc. wwm.protechcom.com Sencommunications, Inc. www.sencomm.com HELP DESK/TECH SUPPORT 94. Help Desk ASP Canbase Inc. www.canbase.com Connected Corp. www.connected.com Echopass www.echopass.com EMS, Inc. www.emscrm.com eTelecare International www.etelecare.com Expertcity, inc. www.desktopstreaming.com (See our enhanced listing In the alphabetical section) Fuze fuze n. & v. Variant of fuse1. Noun 1. fuze - any igniter that is used to initiate the burning of a propellant fuse, primer, priming, fuzee, fusee Technologies, Inc. www.fuze.com GlarNet Communications Services, Inc. www.glarnet.com Millennium Care Inc. www.millenniumcare.com noHold www.nohold.com salestorce.com www.salesforce.com Sonitek Limited www.sonitek.ca 95. Help Desk Software AMTELCO www.amtelco.com Applix, Inc. www.applix.com Apropos Technology www.apropos.com Banter www.banter.com Broad Daylight, Inc. www.broaddaylight.com Commence Corp. www.commence.com Connected Corp. www.connected.com E Serve Technologies Ltd. www.hcleserve.com Epicor Software Corp. www.clientele.epicor.com (See our enhanced listing in the alphabetical section) Excendia www.excendia.com Fuze Technologies, Inc. www.tuze.com GWI GWI Great Works Internet GWI Guyana Water Inc GWI General Wage Increase GWI Grinding Wheel Institute GWI Games Workshop Interactive GWI Greenhouse Warming Index GWI Greenwood International, Inc. Software www.gwi.com Infra Corp. www.infraactive.com ISC www.isc.com London Bridge Group www.london-bridge.com LumenVox LLC www.lumenvox.com Magic Solutions www.magicsolutiona.com Millennium Care Inc. www.millenniumcare.com Multima Corp. www.netkeeper.com (See our enhanced listing in the alphabetical section) NativeMinds www.nativeminds.com OTG www.otg.ca PeopleSolt www.peoplesoft.com Pipkins, Inc. www.pipkins.com Repository Technologies, Inc. www.custfirst.com Skill Stream, Inc. www.skillstream.com Spectrum Contact Services (Software Spectrum) www.softwarespectrum.com/contactservices SYMON Communications, Inc. www.symon.com synTelate Corp. www.syntelate.com Talisma Corp. www.talisma.com TechExcel, Inc. www.techexcel.com UniPress Software www.unipress.com Vertical Solutions Inc. www.vertsol.com WebDialogs, Inc. www.webdialogs.com Yube Inc. www.yube.com HUMAN RESOURCES The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. 96. Employment Testing Employment testing is the practice of administering written, oral or other examinations as a means of determining the suitability or desirability of a job applicant. Background Anal anal (a´n'l) relating to the anus. a·nal adj. 1. Of, relating to, or near the anus. 2. International www.arialinternational.com ASI/Aon www.asi-aon.com CallCenterCareers.com www.callcentercareers.com CallCenterJobs.com www.callcenterjobs.com (See our enhanced listing in the alphabetical section) e-publishing group www.e-publishing.com Kenexa www.kenexa.com Qwiz Inc. www.qwiz.com TestExpress, Inc. www.testexpressinc.com Why Learning Systems www.whylearning.com 97. Motivation Products & Svcs. ALESYS www.alesys.com Coscia Communications Inc. www.coscia.com Human Technologies Global, Inc. www.human-technologies.com Incentive Systems www.incentivesyslems.com iNOVA Corp. www.inovacorp.com (See our enhanced listing In the alphabetical section) King TeleServices www.king-teleservices.com (See our enhanced listing in the alphabetical section) Knowledge Impact www.kimpact.com MarsStar Communications www.marastar.com Money's Worth www.4yournioneysworth.com (See our enhanced listing in the alphabetical section) 98. Recruiting 1 on 1 Contact Solutions www.contact1on1.com Boulder Boulder, city, United States Boulder, city (1990 pop. 83,312), seat of Boulder co., N central Colo.; inc. 1871. A Rocky Mountain resort and a suburb of Denver, it is the seat of the Univ. of Colorado (1876). Valley Partners www.bouldervalleypartners.com CallCenterCareera.com www.callcentercareers.com CallCenterJobs.com www.callcenterjobs.com (See our enhanced listing in the alphabetical section) Claire Fine Consulting 888-981-5678 Coscia Communications Inc. www.coscia.com European Call Center Alliance www.call-for-europe.com High Tech High Touch Solutions, Inc. www.hthts.com Invest in Sweden Agency www.isa.se Kenexa www.kenexa.com Kramer & Assocs. www.kramerandassociates.com 99. Temporary Help TestExpress, Inc. www.testexpressinc.com INTERNATIONAL CALL BACK Americall de Mexico, SA. de C.V. www.americallcorp.com.mx Call Center Technologies, Inc. 203-740-5500 Intelogistics Corp. www.intelogistics.net iSoftel www.isoftel.com King TeleServices www.king-teleservices.com (See our enhanced listing in the alphabetical section) 101. Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or Indigo Software www.indigosw.com NOVA Corp. www.inovacorp.com (See our enhanced listing in the alphabetical section) NetLert Communications Inc. www.netlert.com Support .com www.support.com Trango Software Canada www.trangosoft.com Vytek Messaging Services, Inc. www.telamon.com 102. Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the & WWW Marketing Svcs. Capita Technologies, Inc. www.capita.com Cyber M@rketing Services www.crmxchange.com Gallatin Technologies, Inc. www.gallatin.com Justin David Direct www.justindavid.com Meyer Assocs. Teleservices www.callmeyer.com Overseas Service Solutions www.overseasservicesolutions.com ProCom, Inc. www.procom-inc.com White Pajama www.whitepajama.com 103. Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. Capita Technologies, Inc. www.capita.com CustomerLinx Corp. www.customerlinx.com Global Link Solutions, Inc. www.glsinc.com Lockheed Martin 718-604-5178 WorldCom The former name of MCI. Based in Jackson, MS, WorldCom, Inc. was a major, international telecommunications carrier. It was founded in 1983 by Bernard Ebbers as Long Distance Discount Service (LDDS), a reseller of AT&T WATS lines to small businesses. www.worldcom.com 104. Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. Products/Svcs. Acapel www.acapel.com Anyuser CyberTelco www.anyuser.com Call Center Technologies, Inc. 203-740-5500 CoolCall.com www.coolcall.com CopperCom www.coppercom.com CosmoCom www.cosmocom.com Crystal Voice Communications, Inc. www.crystalvoice.com DAC Systems www.dacsystems.com Delta Information Systems www.delta-info.com/Protocol deltathree corp.deltathree.com eBillit, Inc. www.ebillit.net EnvoyWorld Wide, Inc. www.envoyww.com Firstwave Technologies, Inc. www.firstwave.net Global Link Solutions. Inc. www.glsinc.com GNP Computers www.gnp.com Indigo Software www.indigosw.com InnoMedia, Inc. www.innomedia.com KONEXX www.konexx.com Lockheed Martin 718-604-5178 Logilent Learning Systems www.logilent.com Message Time Inc. www.messagetime.com Net2Phone www.net2phone.com NetCentrex www.netcentrex.NET PacketStorm Communications Inc. www.packetstorm.com Pingtel Corp. www.pingtel.com Pulse www.pulsevoice.com Quicknet Technologies. Inc. www.quicknet.net Quintum Technologies, Inc. www.quintum.com Raindance www.raindance.com Rodopi Software www.rodopi.com Shoreline Communications www.goshoreline.com Silicon Portals Pte. Ltd. www.siliconportals.com Spirent Communications, Zarak Systems Division www.zarak.com Telera, Inc. www.telera.com TollBridge Technologies www.tollbridgetech.com TOPCALL www.topcall.com UniExchange Corp. www.uniexchange.com Unisphere Networks www.unispherenetworks.com VoiceGenie Technologies www.voicegenie.com VoIP Group, Inc. www.voipgroup.com WebDialogs, Inc. www.webdialogs.com WorldCom www.worldcom.com 105. Portals/Search Engines Call Center Network www.callcity.net Call Center Portal - TelePlaza www.teleplaza.com Evidian www.evidian.com InternetSpeech www.internetspeech.com Netonomy www.netonomy.com SafeHarbor Technology Corp. www.safeharbor.com Support.com www.support.com 106. Text Chat Software Amacis www.amacis.com AMTELCO www.amtelco.com Avtex www.avtex.com CyberRep, Inc. www.cyberrep.com Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced listing in the alphabetical section) Hipbone, Inc. www.hipbone.com InstantService www.instantservice.com LivePerson www.liveperson.com Microlog Corp. www.mlog.com NetLert Communications Inc. www.netlert.com Netopia Inc. www.netopia.com NewChannel Inc. www.newchannel.com Primus Knowledge Solutions www.primus.com Raindance www.raindance.com Resource Software International Ltd. www.telecost.com RightNow Technologies, Inc. www.rightnow.com Skill Stream, Inc. www.skillstream.com Support.com www.support.com Synchrony Communications, Inc. www.synchrony.net 107. Web Call Center Software 3Com Corp. www.3Com.com Acapel www.acapel.com ALLTEL Information Services www.alltelfinancial.com Amacis www.amacis.com AMTELCO www.amtelco.com Apropos Technology www.apropos.com Astute Solutions www.astutesolutions.com Banter www.banter.com Blue Pumpkin www.bluepumpkin.com Call Center Alliance www.callcenteralliance.com CELLIT Technologies www.cellit.com Chordiant Software. Inc. www.chordiant.com Computer Talk Technology, Inc. www.computer-talk.com CrystalVoice Communications Inc. www.crystalvoice.com CustomerLinx Corp. www.customerlinx.com Database Systems Corp. www.databasesystemscorp.com divine, Inc. (Formerly eshare communications. Inc.) www.divine.com E.piphany www.epiphany.com eAssiat Global Solutions www.eassist.com EasyRun. Inc. www.easyrun.com Echopass www.echopass.com EnvoyWorld Wide, Inc. www.envoyww.com eOn Communications www.eoncommunications.com (See our enhanced listing in the alphabetical section) eshare communications, Inc. (Recently Merged with divine, Inc.) www.divine.com Expertcity, Inc. www.desktopstreaming.com (See our enhanced listing in the alphabetical section) Firstwave Technologies, Inc. www.firstwave.net InstantService www.instantservice.com ISC www.isc.com ITES Alliance, The www.itesalliance.com Magic Software Enterprises www.magicsoftware.com Maxxar Corp., The www.maxxar.com Microlog Corp. www.mlog.com Mindful mind·ful adj. Attentive; heedful: always mindful of family responsibilities. See Synonyms at careful. mind Technologies Inc. www.mindfultechnologies.com Net2Phone www.net2phone.com NetCentrex www.netcentrex.NET Netonomy www.netonomy.com Netopia Inc. www.netopia.com PipeLive, LLC www.pipelive.com prairieFyre Software www.prairiefyre.com ServiceWare www.serviceware.com Siebel Systems www.siebel.com Skill Stream, Inc. www.skillstream.com Stratasoft, Inc. www.stratasoft.com Strategic Computer Support, Inc. www.strategicinc.com Support.com www.support.com Synchrony Communications, Inc. www.synchrony.net Telephony@Work, Inc. www.telephonyatwork.com Teloquent Communications www.teloquent.com TRITECH Information Strategies www.tritechis.com UniPress Software www.unipress.com Vocalcom www.vocalcom.com Vocalcom Canada www.vocalcom.com White Pajama www.whitepajama.com Witness Systems www.witness.com WorldCom www.worldcom.com 108. Web Callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection Products Davis Software, Inc. www.davissoftware.com GlobalPhone www.webcallback.com Hipbone, Inc. www.hipbone.com InstantService www.instantservice.com Net2Phone www.net2phone.com Primus Knowledge Solutions www.primus.com SER Solutions, Inc. www.sersolutions.com Shoreline Communications www.goshoreline.com WebDialogs, Inc. www.webdialogs.com 109. WebCollaboration/Shared Browsing See browse. AFFINA www.affina.com AfterMarket Co. www.theaftermarketcompany.com Aspect Communications www.aspect.com Call Center Network www.callcity.net Chordiant Software, Inc. www.chordiant.com CosmoCom www.cosmocom.com aGain Communications www.egain.com Enablx, Inc www.enablx.com (See our enhanced listing in the alphabetical section) Expertcity, Inc. www.desktopstreaming.com (See our enhanced listing in the alphabetical section) Genesys Telecommunications Laboratories, Inc. www.genesyslab.com (See our enhanced haling in the alphabetical section) Hipbone, Inc. www.hipbone.com InstantService www.instantservice.com Microlog Corp. www.mlog.com Net2Phone www.net2phone.com NetCentrex www.netcentrex.NET Netopia Inc. www.netopia.com PipeLive, LLC www.pipelive.com Raindance www.raindance.com Skill Stream, Inc. www.skillstream.com SmartForce www.smartforce.com Synchrony Communications, Inc. www.synchrony.net Teltronics, Inc. www.teltronics.com Web Conferencing A videoconferencing session via the Internet. In order to interact with other participants, attendees use either a Web application or an application downloaded into their client machines. Central www.web-conferencing-central.com WebDialogs, Inc. www.webdialogs.com 110. Web Design/Hosting Call Center Network www.callcity.net Capita Technologies, Inc. www.capita.com Justin David Direct www.justindavid.com LamarTech LLC www.lamar-tech.com LeadMaster www.leadmaster.com PresentationGIANT www.presentationgiant.com Unicall International, Inc. www.unicallinc.com 111. Web Self-Service Solutions Banter www.banter.com Broad Daylight, Inc. www.broaddaylight.com Canbase Inc. www.canbase.com Chordiant Software, Inc. www.chordiant.com ClientLogic www.clientlogic.com Digiquant www.digiquant.com eAssist Global Solutions www.eassist.com eGain Communications www.egain.com Enabix, Inc www.enabix.com (See our enhanced listing in the alphabetical section) EPDS EPDS Edinburgh Postnatal Depression Scale EPDS Electrical Power & Distribution System EPDS Electronic Processing and Dissemination System EPDS Emergency Personnel Decontamination Station EPDS Emergency Priority Dispatch System Corp. www.epos.com Firatwave Technologies, Inc. www.tirstwave.net Fuze Technologies. Inc. www.fuze.com Interactive Intelligence Inc. www.inin.com Kanisa, Inc. www.kanisa.com LivePerson www.liveperson.com Mindful Technologies Inc. www.mindfultechnologies.com NativeMinds www.nativeminds.com NetByTel www.netbytel.com Netonomy www.netonomy.com Netopia Inc. www.netopia.com noHold www.nohold.com Oracle www.oracle.com PresentationGIANT www.presentationgiant.com RightNow Technologies, Inc. www.rightnow.com SafeHarbor Technology Corp. www.safeharbor.com SENTORI www.SENTORI.com Sonant Corp. www.sonant.com Support.com www.support.com Synchrony Communications, Inc. www.synchrony.net UniPress Software www.unipress.com Unveil Technologies www.unveil.com Witness Systems www.witness.com youknowbest www.youknowbest.com Yube Inc. www.yube.com INTERPRETER A high-level programming language translator that translates and runs the program at the same time. It translates one program statement into machine language, executes it, and then proceeds to the next statement. SERVICES Kanda International 913-829-4458 ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. HARDWARE/SOFTWARE Aculab www.aculab.com AVM of America, Inc. www.avm-usa.com Gordon Kapes, Inc. www.gkinc.com MERGE Technologies Group, Inc. www.mergetech.com |
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