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Product/services listings.

ACD PRODUCTS

1. Auto Attendants

Amcom Software, Inc.

www.amcomsoft.com

HighBridge Communications

www.high-bridge.com

LumenVox LLC

www.lumenvox.com

Parlance Corp.

www.nameconnector.com

pbxnsip Inc.

www.pbxnsip.com

Pronexus Inc.

www.pronexus.com

Speechvantage

www.speechvantage.com

Vodavi Communications Systems

www.vodavi.com

2. Call Diverters

HighBridge Communications

www.high-bridge.com

4. Digital Announcers (ACD)

Windows to Technology Ltd

www.win2tech.com

5. Message Boards

Spectrum Corp.

www.specorp.com

(See our enhanced listing in the alphabetical section.)

Symon Communications, Inc.

www.symon.com

Telecorp Products, Inc.

www.telecorpproducts.com

(See our enhanced listing in the alphabetical section.)

Texas Digital Systems, Inc.

www.txdigital.com

(See our enhanced listing in the alphabetical section.)

Trans-Lux Corp.

www.trans-lux.com

7. ACD Software

AMCAT Software

www.amcat.com

(See our enhanced listing in the alphabetical section.)

Aspect Software

www.aspect.com

(See our enhanced listing in the alphabetical section.)

AVTEX

www.avtex.com

C3Gateways Services Inc.

www.contactip.com

Cincom Systems

www.cincom.com/synchrony

Cintech

www.cintechllc.com

EADS Telecom

www.eadstelecom-na.com

EagleIP.com

www.eagleip.com

HighBridge Communications

www.high-bridge.com

Inter-Tel, Inc.

www.inter-tel.com

Interactive Intelligence Inc.

www.inin.com

(See our enhanced listing in the alphabetical section.)

Latigent, LLC

www.latigent.com

(See our enhanced listing in the alphabetical section.)

Noble Systems Corporation

www.noblesys.com

Nortel Networks

www.nortelnetworks.com

Nuasis

www.nuasis.com

pbxnsip Inc.

www.pbxnsip.com

Spanlink Communications

www.spanlink.com

(See our enhanced listing in the alphabetical section.)

Spectrum Corp.

www.specorp.com

(See our enhanced listing in the alphabetical section.)

Stratasoft, Inc.

www.stratasoft.com

(See our enhanced listing in the alphabetical section.)

Strategic Contact Solutions, Inc.

www.strategicinc.com

(See our enhanced listing in the alphabetical section.)

Telecorp Products, Inc.

www.telecorpproducts.com

(See our enhanced listing in the alphabetical section.)

Telephony@Work, Inc.

www.telephonyatwork.com

(See our enhanced listing in the alphabetical section.)

TouchStar Software

www.touchstarsoftware.com

(See our enhanced listing in the alphabetical section.)

ASSOCIATIONS

Customer Care Institute

www.customercare.com

Society of Workforce Planning Professionals (SWPP)

www.swpp.org

BILLING

DataLinx

www.datalinx.net

DCA Services

www.dcaservices.com

NetSuite

www.netsuite.com

PC Telecom Corp.

www.pctelecom.com

CALL ACCOUNTING

BtoBVertical.com

www.btobvertical.com

Centergistic Solutions

www.centergistic.com

EADS Telecom

www.eadstelecom-na.com

Latigent, LLC

www.latigent.com

(See our enhanced listing in the alphabetical section.)

NetOffice Corp.

www.netoffice.com

PC Telecom Corp.

www.pctelecom.com

CALL CENTER DESIGN/FACILITIES MANAGEMENT

Akibia

www.akibia.com

Amtech Marketing, Inc.

www.amtechmarketing.com

BenchmarkPortal, Inc.

www.benchmarkportal.com

c@rdtech

www.cartagenia.it

Customer Care Institute

www.customercare.com

Excell Agent Services

www.excellagent.com

Lauderbach Consulting Group

www.lauderbachconsulting.com

PC Telecom Corp.

www.pctelecom.com

PC Telecom Global

www.pctelecomglobal.com

Sennheiser Communications

www.sennheisercommunications.com

(See our enhanced listing in the alphabetical section.)

The Call Center School

www.thecallcenterschool.com

The Taylor Reach Group, Inc.

www.thetaylorreachgroup.com

CALL CENTER SIMULATION/TESTING SOFTWARE

ClickFox

www.clickfox.com

Empirix

www.empirix.com

Excell Agent Services

www.excellagent.com

PC Telecom Corp.

www.pctelecom.com

Vocal Laboratories Inc.

www.vocalabs.com

COLLECTION AGENCIES

Centergistic Solutions

www.centergistic.com

ICICI OneSource

www.icicionesource.com

Intelenet Global Services

www.intelenetglobal.com

MsourcE Corp.

www.mphasis.com

NCO Group, Inc

www.ncogroup.com

COMMUNICATIONS SYSTEMS

19. Communications ASP

DigitalTalk

www.pcfonica.com

Information Access Technology

www.iat-cti.com

NetOffice Corp.

www.netoffice.com

20. IP-PBX

AccessLine Communications

www.accessline.com

Alltel CPI

www.alltelcpi.com

AltiGen Communications

www.altigen.com

AVTEX

www.avtex.com

Bandwidth.com

www.bandwidth.com

c@rdtech

www.cartagenia.it

CapRock Communications

www.caprock.com

DigitalTalk

www.pcfonica.com

EADS Telecom

www.eadstelecom-na.com

GBH Communications

www.gbh.com

Inter-Tel, Inc.

www.inter-tel.com

Nortel Networks

www.nortelnetworks.com

pbxnsip Inc.

www.pbxnsip.com

Siemens

www.enterprise.usa.siemens.com

Spanlink Communications

www.spanlink.com

(See our enhanced listing in the alphabetical section.)

Toshiba America Information Systems Inc.

www.telecom.toshiba.com

21. Key Systems

Alltel CPI

www.alltelcpi.com

Toshiba America Information Systems Inc.

www.telecom.toshiba.com

Vodavi Communications Systems

www.vodavi.com

22. Multichannel Contact Center

Accurate Always

www.accuratealways.com

Genesys Telecommunications Laboratories, Inc.

www.genesyslab.com

Genticity

www.customer1.com

Interactive Intelligence Inc.

www.inin.com

(See our enhanced listing in the alphabetical section.)

Nuasis

www.nuasis.com

Phone Ware Inc.

www.phonewareinc.com

SandCherry, Inc.

www.sandcherry.com

Servion Global Solutions Ltd

www.servion.com

Siemens

www.enterprise.usa.siemens.com

Telephony@Work, Inc.

www.telephonyatwork.com

(See our enhanced listing in the alphabetical section.)

Tele Tech

www.teletech.com

23. Network Integration

Akibia

www.akibia.com

Nobel

www.nobelbiz.com

24. Network Mgmt./Monitoring

CapRock Communications

www.caprock.com

UniPress Software

www.unipress.com

Verio

www.verio.com

25. PBXs

c@rdtech

www.cartagenia.it

Inter-Tel, Inc.

www.inter-tel.com

Nortel Networks

www.nortelnetworks.com

PC Telecom Global

www.pctelecomglobal.com

Reilly Telecom, Inc.

www.reillytele.com

26. PC-PBX Hardware

Ai-Logix, Inc.

www.ai-logix.com

27. PC-PBX Software

Amcom Software, Inc.

www.amcomsoft.com

Copia International, Ltd.

www.copia.com

Interactive Intelligence Inc.

www.inin.com

(See our enhanced listing in the alphabetical section.)

SPIRIT

www.spiritdsp.com

Toshiba America Information Systems Inc.

www.telecom.toshiba.com

29. Routers

ADTRAN, Inc.

www.adtran.com

PC Telecom Global

www.pctelecomglobal.com

30. Soft Switch

AccessLine Communications

www.accessline.com

PC Telecom Global

www.pctelecomglobal.com

Smart Network Solutions

www.smartisvoip.com

31. VoIP Gateways

AccessLine Communications

www.accessline.com

Aculab

www.aculab.com

AltiGen Communications

www.altigen.com

Atinav

www.atinav.com

Bandwidth.com

www.bandwidth.com

CPDI

www.cpdi.com

GBH Communications

www.gbh.com

Nobel

www.nobelbiz.com

PC Telecom Global

www.pctelecomglobal.com

RAD Data Communications

www.radusa.com

Siemens

www.enterprise.usa.siemens.com

Smart Network Solutions

www.smartisvoip.com

SPIRIT

www.spiritdsp.com

VegaStream

www.vegastream.com

32. Wireless Phone Systems

Headsets.com, Inc

www.headsets.com

SPIRIT

www.spiritdsp.com

COMPUTERS

33. Computer Chassis

Crystal Group Inc.

www.crystalpc.com

35. Fault-Tolerant

Accurate Always

www.accuratealways.com

Crystal Group Inc.

www.crystalpc.com

Trenton Technology Inc.

www.trentontechnology.com

36. Industrial-Grade

Crystal Group Inc.

www.crystalpc.com

Trenton Technology Inc.

www.trentontechnology.com

39. Motherboards/Single-board Computers

Trenton Technology Inc.

www.trentontechnology.com

42. PDAs

Advantage International, Inc.

www.diditbetter.com

CONFERENCES AND EXPOSITIONS

High Tech High Touch Solutions, Inc.

www.hthts.com

Technology Marketing Corp. (TMC)

www.tmcnet.com

(See our enhanced listing in the alphabetical section.)

CONFERENCING

44. Audio Conferencing

Accuva Technologies

www.accuva.net

Ai-Logix, Inc.

www.ai-logix.com

Atinav

www.atinav.com

Conference Call Direct

www.conferencecalldirect.com

DigitalTalk

www.pcfonica.com

eDial

www.edial.com

GBH Communications

www.gbh.com

Headsets.com, Inc

www.headsets.com

Legere Solutions

www.legeresolutions.com

Pronexus Inc.

www.pronexus.com

SPIRIT

www.spiritdsp.com

45. Video Conferencing

Atinav

www.atinav.com

Conference Call Direct

www.conferencecalldirect.com

GBH Communications

www.gbh.com

SPIRIT

www.spiritdsp.com

Texas Digital Systems, Inc.

www.txdigital.com

(See our enhanced listing in the alphabetical section.)

CONSULTING

24/7 Customer

www.247customer.com

Adjoined Consulting

www.adjoined.com

AFFINA

www.affina.com

Amtech Marketing, Inc.

www.amtechmarketing.com

BenchmarkPortal, Inc.

www.benchmarkportal.com

BluIntelligence

www.bluintelligence.com

CH Consulting

www.chcpro.com

ClickFox

www.clickfox.com

Contact Center Employer of Choice

www.ccemployerofchoice.com

Customer Care Institute

www.customercare.com

DCA Services

www.dcaservices.com

FOQUEST

www.foquest.com

High Tech High Touch Solutions, Inc.

www.hthts.com

Highstone Associates

www.highstoneassociates.com

IEX Corp.

www.iex.com

(See our enhanced listing in the alphabetical section.)

Influent Inc.

www.influentinc.com

Intelenet Global Services

www.intelenetglobal.com

KURANT DIRECT INC.

212-866-0770

Lauderbach Consulting Group

www.lauderbachconsulting.com

Legere Solutions

www.legeresolutions.com

Legge & Company, LLC

www.leggecompany.com

Lieber & Associates

www.lieberandassociates.com

LiveBridge

www.livebridge.com

Mercom Systems, Inc.

www.mercom.com

(See our enhanced listing in the alphabetical section.)

Money's Worth

www.4yourmoneysworth.com

NextCentra Integrated Communications Solutions

www.nextcentra.com

Phone Pro

www.phonepro.com

PowerHouse Consulting

www.powerhouse1.com

Sennheiser Communications

www.sennheisercommunications.com

(See our enhanced listing in the alphabetical section.)

Servion Global Solutions Ltd

www.servion.com

Smart Network Solutions

www.smartisvoip.com

Spanlink Communications

www.spanlink.com

(See our enhanced listing in the alphabetical section.)

Strategic Contact Solutions, Inc.

www.strategicinc.com

(See our enhanced listing in the alphabetical section.)

Telvista

www.telvista.com

The Call Center School

www.thecallcenterschool.com

The Radclyffe Group, LLC

www.radclyffegroup.com

The Taylor Reach Group, Inc.

www.thetaylorreachgroup.com

Ulysses Learning

www.ulysseslearning.com

Vanguard Communications Corp.

www.vanguard.net

zCONNEX GROUP

www.zconnex.com

CONTACT MANAGEMENT SOFTWARE

Advantage International, Inc.

www.diditbetter.com

Alorica Inc.

www.alorica.com

AMCAT Software

www.amcat.com

(See our enhanced listing in the alphabetical section.)

Avidian Technologies

www.avidian.com

BtoBVertical.com

www.btobvertical.com

Cintech

www.cintechllc.com

echomail

www.echomail.com

Internet Software Sciences

www.inet-sciences.com

Maximizer Software, Inc.

www.maximizer.com

Micronique, Inc.

www.micronique.com

Multima Corporation

www.netkeeper.com

Nuasis

www.nuasis.com

SER Solutions, Inc.

www.ser.com

(See our enhanced listing in the alphabetical section.)

Strategic Contact Solutions, Inc.

www.strategicinc.com

(See our enhanced listing in the alphabetical section.)

Tigerpaw Software

www.tigerpawsoftware.com

CTI

48. CTI Distributors

MicroAutomation

www.microaut.com

49. CTI Software

Ai-Logix, Inc.

www.ai-logix.com

AltiGen Communications

www.altigen.com

AMC Technology

www.amctechnology.com

Amcom Software, Inc.

www.amcomsoft.com

C3Gateways Services Inc.

www.contactip.com

Dynamic Instruments

www.dynamicinst.com

EADS Telecom

www.eadstelecom-na.com

Genesys Telecommunications Laboratories, Inc.

www.genesyslab.com

Information Access Technology

www.iat-cti.com

Inter-Tel, Inc.

www.inter-tel.com

NextCentra Integrated Communications Solutions

www.nextcentra.com

Pronexus Inc.

www.pronexus.com

Servion Global Solutions Ltd

www.servion.com

Spanlink Communications

www.spanlink.com

(See our enhanced listing in the alphabetical section.)

Stratasoft, Inc.

www.stratasoft.com

(See our enhanced listing in the alphabetical section.)

Syntellect

www.syntellect.com

TouchStar Software

www.touchstarsoftware.com

(See our enhanced listing in the alphabetical section.)

Voxpilot

www.voxpilot.com

50. CTI Testing Tools

Empirix

www.empirix.com

IQ Services

www.iq-services.com

CUSTOMER ANALYTICS SOFTWARE

Austin Logistics

www.austinlogistics.com

BluIntelligence

www.bluintelligence.com

Cincom Systems

www.cincom.com/synchrony

ClickFox

www.clickfox.com

Genticity

www.customer1.com

InMedia

www.mobsurvey.com

Latigent, LLC

www.latigent.com

(See our enhanced listing in the alphabetical section.)

NICE Systems

www.nice.com

(See our enhanced listing in the alphabetical section.)

Opus Group

www.opusgroupconsulting.com

Verint Systems

www.verint.com

(See our enhanced listing in the alphabetical section.)

CUSTOMER RELATIONSHIP MANAGEMENT

52. CRM ASP

Adjoined Consulting

www.adjoined.com

Admail.net

www.admail.net

Aplicor Inc.

www.aplicor.com

Cincom Systems

www.cincom.com/synchrony

DCA Services

www.dcaservices.com

NetOffice Corp.

www.netoffice.com

NetSuite

www.netsuite.com

Salesnet, Inc.

www.salesnet.com

TeleTech

www.teletech.com

53. CRM Software

Airframe Business Software

www.myairframe.com

Akibia

www.akibia.com

Alorica Inc.

www.alorica.com

AMC Technology

www.amctechnology.com

Aplicor Inc.

www.aplicor.com

Austin Logistics

www.austinlogistics.com

Avidian Technologies

www.avidian.com

BCE Elix

www.bceelix.com

BtoBVertical.com

www.btobvertical.com

Cincom Systems

www.cincom.com/synchrony

Contact Center Compliance

www.dnc.com

(See our enhanced listing in the alphabetical section.)

Data-Tel Info Solutions

www.datatel-info.com

(See our enhanced listing in the alphabetical section.)

DataLinx

www.datalinx.net

DCA Services

www.dcaservices.com

echomail

www.echomail.com

Epicor Software Corp.

www.clientele.epicor.com

Exstream Software

www.exstream.com

IEX Corp.

www.iex.com

(See our enhanced listing in the alphabetical section.)

Internet Software Sciences

www.inet-sciences.com

Intervoice, Inc.

www.intervoice.com

Knova Software, Inc.

www.knova.com

Maximizer Software, Inc.

www.maximizer.com

Micronique, Inc.

www.micronique.com

Multima Corporation

www.netkeeper.com

Opus Group

www.opusgroupconsulting.com

Relevant Communications Corporation

www.relevantcommunications.com

RightNow Technologies, Inc.

www.rightnow.com

Sage Software

www.sagesoftware.com

Sendia Corporation

www.sendia.com

Sento

www.sento.com

Tigerpaw Software

www.tigerpawsoftware.com

DATABASE MANAGEMENT

Admail.net

www.admail.net

Aradyme Corporation

www.aradyme.com

Authtel Permission Solutions

www.authtel.com

CobbleSoft International Ltd.

www.cobblesoft.com

Contact Center Compliance

www.dnc.com

(See our enhanced listing in the alphabetical section.)

echomail

www.echomail.com

PBD Worldwide Fulfillment Services

www.pbd.com

Reilly Telecom, Inc.

www.reillytele.com

Tigerpaw Software

www.tigerpawsoftware.com

WisdomForce Technologies, Inc.

www.wisdomforce.com

DATABASE MARKETING

Accudata

www.accudatatech.com

ClientLogic

www.clientlogic.com

DataMarq

www.datamarq.com

Exstream Software

www.exstream.com

Harte-Hanks

www.harte-hanks.com

infoUSA

www.license.infousa.com

(See our enhanced listing in the alphabetical section.)

Lieber & Associates

www.lieberandassociates.com

Relevant Communications Corporation

www.relevantcommunications.com

Tigerpaw Software

www.tigerpawsoftware.com

DIALING EQUIPMENT

56. Auto-Dialers

Accuva Technologies

www.accuva.net

AMCAT Software

www.amcat.com

(See our enhanced listing in the alphabetical section.)

MicroAutomation

www.microaut.com

Stratasoft, Inc.

www.stratasoft.com

(See our enhanced listing in the alphabetical section.)

57. Predictive Dialers

AMCAT Software

www.amcat.com

(See our enhanced listing in the alphabetical section.)

Aspect Software

www.aspect.com

(See our enhanced listing in the alphabetical section.)

BCE Elix

www.bceelix.com

Cincom Systems

www.cincom.com/synchrony

Data-Tel Info Solutions

www.datatel-info.com

(See our enhanced listing in the alphabetical section.)

EagleIP.com

www.eagleip.com

Information Access Technology

www.iat-cti.com

Noble Systems Corporation

www.noblesys.com

SER Solutions, Inc.

www.ser.com

(See our enhanced listing in the alphabetical section.)

Source 1 HTMT

www.source1htmt.com

(See our enhanced listing in the alphabetical section.)

Stratasoft, Inc.

www.stratasoft.com

(See our enhanced listing in the alphabetical section.)

Strategic Contact Solutions, Inc.

www.strategicinc.com

(See our enhanced listing in the alphabetical section.)

TouchStar Software

www.touchstarsoftware.com

(See our enhanced listing in the alphabetical section.)

58. Preview Dialers

Information Access Technology

www.iat-cti.com

Stratasoft, Inc.

www.stratasoft.com

(See our enhanced listing in the alphabetical section.)

DIRECT MARKETING/RESPONSE PRODUCTS/SERVICES

59. Ad Agency Services

Legere Solutions

www.legeresolutions.com

Market One

www.market1communications.com

Source 1 HTMT

www.source1htmt.com

(See our enhanced listing in the alphabetical section.)

Technology Marketing Corp. (TMC)

www.tmcnet.com

(See our enhanced listing in the alphabetical section.)

TMONE

www.tmone.com

61. Fulfillment

AFFINA

www.affina.com

Alorica Inc.

www.alorica.com

AnswerNet Network

www.answernet.com

Archway Marketing Services

www.archway.com

ClientLogic

www.clientlogic.com

Global Response

www.globalresponse.com

Harte-Hanks

www.harte-hanks.com

InService America

www.inserviceamerica.com

PBD Worldwide Fulfillment Services

www.pbd.com

Z-Firm LLC

www.zfirm.com

62. Fulfillment Software

Exstream Software

www.exstream.com

63. Lead Tracking

Harte-Hanks

www.harte-hanks.com

Kall8

www.kall8.com

64. Mailing House Services

DataMarq

www.datamarq.com

Discount-Lists.com

www.discount-lists.com

PBD Worldwide Fulfillment Services

www.pbd.com

Source 1 HTMT

www.source1htmt.com

(See our enhanced listing in the alphabetical section.)

66. Market Research Company

Advanced Data-Comm

www.advanced-data.com

(See our enhanced listing in the alphabetical section.)

Colwell & Salmon Communications, Inc.

www.colwell-salmon.com

Legere Solutions

www.legeresolutions.com

Market One

www.market1communications.com

Phone Ware Inc.

www.phonewareinc.com

RDI Marketing Services

www.rdimarketing.com/www.1telemarketing.com

Sterling Audits

www.sterlingaudits.com

67. Printing Services

Archway Marketing Services

www.archway.com

DCA Services

www.dcaservices.com

68. Real-time Marketing Software

e-Glue

www.e-glue.com

Exstream Software

www.exstream.com

DIRECTORY SERVICES

555-1212.com

www.555-1212.com

Amcom Software, Inc.

www.amcomsoft.com

Nordia Inc.

www.nordia.ca

(See our enhanced listing in the alphabetical section.)

Source 1 HTMT

www.source1htmt.com

(See our enhanced listing in the alphabetical section.)

SureFIND Telephone Data Products

www.surefind.info

DISASTER RECOVERY

Accuva Technologies

www.accuva.net

Adjoined Consulting

www.adjoined.com

ADTRAN, Inc.

www.adtran.com

CapRock Communications

www.caprock.com

RAD Data Communications

www.radusa.com

Syntellect

www.syntellect.com

Verio

www.verio.com

E-MAIL

72. E-mail ACD

AVTEX

www.avtex.com

Cintech

www.cintechllc.com

EagleIP.com

www.eagleip.com

Noble Systems Corporation

www.noblesys.com

73. E-mail Management Software

Active+ Software

www.emill.net

AMC Technology

www.amctechnology.com

Copia International, Ltd.

www.copia.com

echomail

www.echomail.com

eGain Communications

www.egain.com

Engate Technology Corp.

www.engate.com

InStranet, Inc.

www.instranet.com

Multima Corporation

www.netkeeper.com

Relevant Communications Corp.

www.relevantcommunications.com

RightNow Technologies, Inc.

www.rightnow.com

74. E-mail Management ASP

Admail.net

www.admail.net

eGain Communications

www.egain.com

LivePerson

www.liveperson.com

ENTERPRISE RESOURCE PLANNING SOFTWARE

Airframe Business Software

www.myairframe.com

Epicor Software Corp.

www.clientele.epicor.com

GMT Corp.

www.gmt.com

NetSuite

www.netsuite.com

FAX

77. Fax Application Software

Active+ Software

www.emill.net

Z-Firm LLC

www.zfirm.com

78. Fax Boards

Aculab

www.aculab.com

79. Fax Broadcasting Products

Active+ Software

www.emill.net

Copia International, Ltd.

www.copia.com

Relevant Communications Corporation

www.relevantcommunications.com

Source 1 HTMT

www.source1htmt.com

(See our enhanced listing in the alphabetical section.)

Z-Firm LLC

www.zfirm.com

82. Fax Mail

Active+ Software

www.emill.net

Copia International, Ltd.

www.copia.com

84. Fax On-Demand

Active+ Software

www.emill.net

Copia International, Ltd.

www.copia.com

FIELD SALES PRODUCTS

Aplicor Inc.

www.aplicor.com

Avidian Technologies

www.avidian.com

Marastar Communications

www.marastar.com

Salesnet, Inc.

www.salesnet.com

FINANCIAL SERVICES

87. Check And Credit Card Processing & Verification

PBD Worldwide Fulfillment Services

www.pbd.com

90. Prepaid Calling Cards

CPDI

www.cpdi.com

HANDSETS

Alltel CPI

www.alltelcpi.com

HEADSETS

92. Headsets

Alltel CPI

www.alltelcpi.com

Excell Agent Services

www.excellagent.com

GBH Communications

www.gbh.com

GN Netcom, Inc.

www.gnnnetcom.com

(See our enhanced listing in the alphabetical section.)

Headsets.com, Inc

www.headsets.com

Sennheiser Communications

www.sennheisercommunications.com

(See our enhanced listing in the alphabetical section.)

Windows to Technology Ltd

www.win2tech.com

93. Headset Repair & Accessories

GN Netcom, Inc.

www.gnnnetcom.com

(See our enhanced listing in the alphabetical section.)

Headsets.com, Inc

www.headsets.com

HELP DESK/TECH SUPPORT

94. Help Desk ASP

Akibia

www.akibia.com

Aplicor Inc.

www.aplicor.com

Beacon Global Services Corp.

www.beaconglobalservices.com

Fused Solutions

www.fusedsolutions.com

UniPress Software

www.unipress.com

95. Help Desk Software

Accurate Always

www.accuratealways.com

Airframe Business Software

www.myairframe.com

AMTELCO

www.amtelco.com

C3Gateways Services Inc.

www.contactip.com

CobbleSoft International Ltd.

www.cobblesoft.com

Epicor Software Corp.

www.clientele.epicor.com

Fused Solutions

www.fusedsolutions.com

InStranet, Inc.

www.instranet.com

Internet Software Sciences

www.inet-sciences.com

Kanisa Inc.

www.kanisa.com

Kinetic Data

www.kineticdata.com

Knova Software, Inc.

www.knova.com

Multima Corporation

www.netkeeper.com

UniPress Software

www.unipress.com

HUMAN RESOURCES

96. Employment Testing

CallCenterJobs.com

www.callcenterjobs.com

Legge & Company, LLC

www.leggecompany.com

Select International

www.selectsacs.com

97. Motivation Products & Services

Contact Center Employer of Choice

www.ccemployerofchoice.com

InMedia

www.mobsurvey.com

Marastar Communications

www.marastar.com

Money's Worth

www.4yourmoneysworth.com

Phone Pro

www.phonepro.com

Snowfly Performance Incentives

www.snowfly.com

98. Recruiting

CallCenter Jobs.com

www.callcenterjobs.com

Center Partners

www.centerpartners.com

Customer Care Institute

www.customercare.com

Lauderbach Consulting Group

www.lauderbachconsulting.com

Legge & Company, LLC

www.leggecompany.com

Money's Worth

www.4yourmoneysworth.com

R.L.Bencin & Associates

www.rlbencin.com

Snowfly Performance Incentives

www.snowfly.com

TeleManagement Search

www.tmrecruiters.com

99. Temporary Help

Associated Call Centers

www.inboundacc.com

CallCenterJobs.com

www.callcenterjobs.com

INTERNET PRODUCTS & SERVICES

101. Instant Messaging

eDial

www.edial.com

Symon Communications, Inc.

www.symon.com

Texas Digital Systems, Inc.

www.txdigital.com

(See our enhanced listing in the alphabetical section.)

102. Internet & WWW Marketing Svcs.

Global Response

www.globalresponse.com

iCentera, LLC

www.icentera.com

103. Internet Service Provider

Bandwidth.com

www.bandwidth.com

Nobel

www.nobelbiz.com

Verio

www.verio.com

104. Internet Telephony Products/Svcs.

AccessLine Communications

www.accessline.com

Airframe Business Software

www.myairframe.com

Atinav

www.atinav.com

Bandwidth.com

www.bandwidth.com

CrystalVoice Communications, Inc.

www.crystalvoice.com

DigitalTalk

www.pcfonica.com

GN Netcom, Inc.

www.gnnnetcom.com

(See our enhanced listing in the alphabetical section.)

Informiam

www.informiam.com

IQ Services

www.iq-services.com

Level 3 Communications

www.level3.com

Smart Network Solutions

www.smartisvoip.com

Vodavi Communications Systems

www.vodavi.com

VoiceGenie Technologies

www.voicegenie.com

(See our enhanced listing in the alphabetical section.)

105. Portals/Search Engines

iCentera, LLC

www.icentera.com

InStranet, Inc.

www.instranet.com

Kanisa Inc.

www.kanisa.com

106. Text Chat Software

AMTELCO

www.amtelco.com

Cintech

www.cintechllc.com

EagleIP.com

www.eagleip.com

LivePerson

www.liveperson.com

RightNow Technologies, Inc.

www.rightnow.com

107. Web Call Center Software

AMTELCO

www.amtelco.com

AVTEX

www.avtex.com

C3Gateways Services Inc.

www.contactip.com

CrystalVoice Communications, Inc.

www.crystalvoice.com

EagleIP.com

www.eagleip.com

Genticity

www.customer1.com

InMedia

www.mobsurvey.com

Internet Software Sciences

www.inet-sciences.com

Jacada

www.jacada.com

Kall8

www.kall8.com

Kanisa Inc.

www.kanisa.com

Knova Software, Inc.

www.knova.com

LivePerson

www.liveperson.com

Noble Systems Corporation

www.noblesys.com

Strategic Contact Solutions, Inc.

www.strategicinc.com

(See our enhanced listing in the alphabetical section.)

Telephony@Work, Inc.

www.telephonyatwork.com

(See our enhanced listing in the alphabetical section.)

UniPress Software

www.unipress.com

Witness Systems

www.witness.com

(See our enhanced listing in the alphabetical section.)

109. WebCollaboration/Shared Browsing

Atinav

www.atinav.com

CrystalVoice Communications, Inc.

www.crystalvoice.com

eDial

www.edial.com

eGain Communications

www.egain.com

Nuasis

www.nuasis.com

110. Web Design/Hosting

c@rdtech

www.cartagenia.it

CH Consulting

www.chcpro.com

InMedia

www.mobsurvey.com

Market One

www.market1communications.com

111. Web Self-Service Solutions

CobbleSoft International Ltd.

www.cobblesoft.com

eGain Communications

www.egain.com

Epicor Software Corp.

www.clientele.epicor.com

Fused Solutions

www.fusedsolutions.com

Genticity

www.customer1.com

IEX Corp.

www.iex.com

(See our enhanced listing in the alphabetical section.)

Interactive Intelligence Inc.

www.inin.com

(See our enhanced listing in the alphabetical section.)

Internet Software Sciences

www.inet-sciences.com

Jacada

www.jacada.com

Kall8

www.kall8.com

Kanisa Inc.

www.kanisa.com

Knova Software, Inc.

www.knova.com

LivePerson

www.liveperson.com

MsourcE Corp.

www.mphasis.com

Multima Corporation

www.netkeeper.com

RightNow Technologies, Inc.

www.rightnow.com

TechTeam Global

www.techteam.com

UniPress Software

www.unipress.com

INTERPRETER SERVICES

Teleperformance-Mexico

www.merkafon.com

(See our enhanced listing in the alphabetical section.)

TeleTech

www.teletech.com

ISDN HARDWARE/SOFTWARE

Aculab

www.aculab.com

KNOWLEDGE MANAGEMENT SOFTWARE

Advantage International, Inc.

www.diditbetter.com

CobbleSoft International Ltd.

www.cobblesoft.com

Data Collection Resources

www.monitoringmadeeasy.com

e-Glue

www.e-glue.com

eGain Communications

www.egain.com

iCentera, LLC

www.icentera.com

Informiam

www.informiam.com

InStranet, Inc.

www.instranet.com

Kanisa Inc.

www.kanisa.com

Knova Software, Inc.

www.knova.com

LivePerson

www.liveperson.com

RightNow Technologies, Inc.

www.rightnow.com

Xentrax Information Systems

www.xentrax.com

LAN-BASED TELEPHONY

AltiGen Communications

www.altigen.com

eDial

www.edial.com

High Tech High Touch Solutions, Inc.

www.hthts.com

Vodavi Communications Systems

www.vodavi.com

LIST PRODUCTS/SERVICES

117. Database Marketing/Services

Accudata

www.accudatatech.com

Advantage International, Inc.

www.diditbetter.com

Discount-Lists.com

www.discount-lists.com

OKS-Ameridial Worldwide

www.oksameridial.com

SureFIND Telephone Data Products

www.surefind.info

118. Direct Mail Lists

DataMarq

www.datamarq.com

Discount-Lists.com

www.discount-lists.com

Technology Marketing Corp. (TMC)

www.tmcnet.com

(See our enhanced listing in the alphabetical section.)

W3 Data, Inc.

www.w3data.com

119. List Management Software

Austin Logistics

www.austinlogistics.com

Contact Center Compliance

www.dnc.com

(See our enhanced listing in the alphabetical section.)

W3 Data, Inc.

www.w3data.com

120. Online Databases

555-1212.com

www.555-1212.com

InsightAmerica

www.insightamerica.com

W3 Data, Inc.

www.w3data.com

121. Telemarketing Calling Lists

Accudata

www.accudatatech.com

Discount-Lists.com

www.discount-lists.com

SureFIND Telephone Data Products

www.surefind.info

TMONE

www.tmone.com

W3 Data, Inc.

www.w3data.com

122. Telephone Number Look-Up Services

555-1212.com

www.555-1212.com

Accudata

www.accudatatech.com

InsightAmerica

www.insightamerica.com

SureFIND Telephone Data Products

www.surefind.info

TARGUSinfo

www.targusinfo.com

W3 Data, Inc.

www.w3data.com

LOGGING & MONITORING

Accurate Always

www.accuratealways.com

Ai-Logix, Inc.

www.ai-logix.com

BCE Elix

www.bceelix.com

Data Collection Resources

www.monitoringmadeeasy.com

Data-Tel Info Solutions

www.datatel-info.com

(See our enhanced listing in the alphabetical section.)

Davacord, Inc.

www.davacord.com

(See our enhanced listing in the alphabetical section.)

Diaphonics

www.diaphonics.com

Dictaphone Corp.

www.dictaphone.com/contactpoint

Dynamic Instruments

www.dynamicinst.com

Electronic Technology Systems

www.ets-india.com

Empirix

www.empirix.com

enGenic Corp.

www.engenic.com

Envision

www.envisioninc.com

IQ Services

www.iq-services.com

Mercom Systems, Inc.

www.mercom.com

(See our enhanced listing in the alphabetical section.)

NICE Systems

www.nice.com

(See our enhanced listing in the alphabetical section.)

Reilly Telecom, Inc.

www.reillytele.com

Verint Systems

www.verint.com

(See our enhanced listing in the alphabetical section.)

Voice Print International

www.voiceprintonline.com

VoiceLog

www.voicelog.com/virtual-logger.html

Windows to Technology Ltd

www.win2tech.com

Witness Systems

www.witness.com

(See our enhanced listing in the alphabetical section.)

Xentrax Information Systems

www.xentrax.com

LONG-DISTANCE

124. Common Carrier

Nobel

www.nobelbiz.com

125. Directory Assistance

555-1212.com

www.555-1212.com

OSC Teleservices

www.oscteleservices.com

126. Long-Distance Reseller

c@rdtech

www.cartagenia.it

OSC Teleservices

www.oscteleservices.com

127. Toll-Free (800/888)

Kall8

www.kall8.com

Level 3 Communications

www.level3.com

NetOffice Corp.

www.netoffice.com

Nobel

www.nobelbiz.com

OFFICE ERGONOMICS/FURNITURE

americon

www.controlroomsusa.com

ON-HOLD PRODUCTS/SERVICES

Universal Digital Productions, Inc.

www.unidig.com

OUTSOURCING/TELESERVICES AGENCIES

130. Inbound Teleservices

24/7 Customer

www.247customer.com

ACI Telecentrics, Inc.

www.acitel.com

ACS (Affiliated Computer Services, Inc.

www.acs-inc.com

Advanced Data-Comm

www.advanced-data.com

(See our enhanced listing in the alphabetical section.)

AFFINA

www.affina.com

Alorica Inc.

www.alorica.com

AnswerNet Network

www.answernet.com

Archway Marketing Services

www.archway.com

ARO Remote Center

www.callcenteroptions.com

Associated Call Centers

www.inboundacc.com

Beacon Global Services Corp.

www.beaconglobalservices.com

BtoBVertical.com

www.btobvertical.com

Center Partners

www.centerpartners.com

Charlton

www.tcgcorp.net

ClientLogic

www.clientlogic.com

Colwell & Salmon Communications, Inc.

www.colwell-salmon.com

Connection, The

www.the-connection.com

DataMarq

www.datamarq.com

Global Response

www.globalresponse.com

Hamilton Contact Center Services

www.hamiltontm.com

Harte-Hanks

www.harte-hanks.com

ICICI OneSource

www.icicionesource.com

Influent Inc.

www.influentinc.com

InfoCision Management Corp.

www.infocision.com

(See our enhanced listing in the alphabetical section.)

InService America

www.inserviceamerica.com

Intelenet Global Services

www.intelenetglobal.com

IntelliCare

www.intellicare.com

Istonish Holding Company

www.istonishhc.com

LiveBridge

www.livebridge.com

MsourcE Corp.

www.mphasis.com

NCO Group, Inc

www.ncogroup.com

NetBy Tel

www.netbytel.com

Nordia Inc.

www.nordia.ca

(See our enhanced listing in the alphabetical section.)

OKS-Ameridial Worldwide

www.oksameridial.com

ORC ProTel, Inc.

www.orcprotel.com

OSC Teleservices

www.oscteleservices.com

PBD Worldwide Fulfillment Services

www.pbd.com

Phone Ware Inc.

www.phonewareinc.com

RDI Marketing Services

www.rdimarketing.com/www.1telemarketing.com

Sento

www.sento.com

Synergy Solutions, Inc.

www.synergysolutionsinc.com

TechTeam Global

www.techteam.com

Telacquire Marketing Group Inc.

www.telacquire.com

Teleperformance USA

www.teleperformanceusa.com

Teleperformance-Mexico

www.merkafon.com

(See our enhanced listing in the alphabetical section.)

Telerx

www.telerx.com

TeleServices Direct

www.teleservicesdirect.com

Telespectrum FX

www.telespectrum.com

Telvista

www.telvista.com

The Radclyffe Group, LLC

www.radclyffegroup.com

TMONE

www.tmone.com

Virtual-Agent Services

www.vagent.com

Vision X Inc.

www.vxi.com

VXI

www.vxiusa.com

West Corp.

www.west.com

(See our enhanced listing in the alphabetical section.)

Willow CSN Incorporated

www.willowcsn.com

zCONNEX GROUP

www.zconnex.com

Zomax

www.zomax.com

131. Interactive 800/900 Service

ACS (Affiliated Computer Services, Inc.)

www.acs-inc.com

Archway Marketing Services

www.archway.com

ARO Remote Center

www.callcenteroptions.com

Associated Call Centers

www.inboundacc.com

Beacon Global Services Corp.

www.beaconglobalservices.com

ICICI OneSource

www.icicionesource.com

InfoCision Management Corp.

www.infocision.com

(See our enhanced listing in the alphabetical section.)

Istonish Holding Company

www.istonishhc.com

RDI Marketing Services

www.rdimarketing.com/www.1telemarketing.com

Telacquire Marketing Group Inc.

www.telacquire.com

Telerx

www.telerx.com

Telespectrum FX

www.telespectrum.com

Virtual-Agent Services

www.vagent.com

West Corp.

www.west.com

(See our enhanced listing in the alphabetical section.)

Willow CSN Incorporated

www.willowcsn.com

zCONNEX GROUP

www.zconnex.com

132, Multilingual Teleservices

ACI Telecentrics, Inc.

www.acitel.com

ACS (Affiliated Computer Services, Inc.)

www.acs-inc.com

AFFINA

www.affina.com

AnswerNet Network

www.answernet.com

Archway Marketing Services

www.archway.com

ARO Remote Center

www.callcenteroptions.com

Beacon Global Services Corp.

www.beaconglobalservices.com

Center Partners

www.centerpartners.com

Charlton

www.tcgcorp.net

ClientLogic

www.clientlogic.com

Colwell & Salmon Communications, Inc.

www.colwell-salmon.com

Influent Inc.

www.influentinc.com

InfoCision Management Corp.

www.infocision.com

(See our enhanced listing in the alphabetical section.)

InService America

www.inserviceamerica.com

Intelenet Global Services

www.intelenetglobal.com

Istonish Holding Company

www.istonishhc.com

LiveBridge

www.livebridge.com

MsourcE Corp.

www.mphasis.com

NCO Group, Inc

www.ncogroup.com

Nordia Inc.

www.nordia.ca

(See our enhanced listing in the alphabetical section.)

OSC Teleservices

www.oscteleservices.com

Phone Ware Inc.

www.phonewareinc.com

Sento

www.sento.com

SERVICE 800

www.service800.com

Synergy Solutions, Inc.

www.synergysolutionsinc.com

Telacquire Marketing Group Inc.

www.telacquire.com

Teleperformance USA

www.teleperformanceusa.com

Teleperformance-Mexico

www.merkafon.com

(See our enhanced listing in the alphabetical section.)

Telerx

www.telerx.com

Telespectrum FX

www.telespectrum.com

Telvista

www.telvista.com

Virtual-Agent Services

www.vagent.com

Vision X Inc.

www.vxi.com

VXI

www.vxiusa.com

Willow CSN Incorporated

www.willowcsn.com

Zomax

www.zomax.com

133. Outbound Teleservices

24/7 Customer

www.247customer.com

ACI Telecentrics, Inc.

www.acitel.com

Advanced Data-Comm

www.advanced-data.com

(See our enhanced listing in the alphabetical section.)

AnswerNet Network

www.answernet.com

ARO Remote Center

www.callcenteroptions.com

Beacon Global Services Corp.

www.beaconglobalservices.com

BtoBVertical.com

www.btobvertical.com

Center Partners

www.centerpartners.com

CH Consulting

www.chcpro.com

Charlton

www.tcgcorp.net

Colwell & Salmon Communications, Inc.

www.colwell-salmon.com

DataMarq

www.datamarq.com

Global Response

www.globalresponse.com

Hamilton Contact Center Services

www.hamiltontm.com

Harte-Hanks

www.harte-hanks.com

ICICI OneSource

www.icicionesource.com

Influent Inc.

www.influentinc.com

InfoCision Management Corp.

www.infocision.com

(See our enhanced listing in the alphabetical section.)

InService America

www.inserviceamerica.com

Intelenet Global Services

www.intelenetglobal.com

IntelliCare

www.intellicare.com

Market One

www.market1communications.com

MsourcE Corp.

www.mphasis.com

NCO Group, Inc

www.ncogroup.com

Nordia Inc.

www.nordia.ca

(See our enhanced listing in the alphabetical section.)

OKS-Ameridial Worldwide

www.oksameridial.com

ORC ProTel, Inc.

www.orcprotel.com

Phone Ware Inc.

www.phonewareinc.com

RDI Marketing Services

www.rdimarketing.com/www.1telemarketing.com

Sento

www.sento.com

SERVICE 800

www.service800.com

Synergy Solutions, Inc.

www.synergysolutionsinc.com

TechTeam Global

www.techteam.com

Telacquire Marketing Group Inc.

www.telacquire.com

Teleperformance USA

www.teleperformanceusa.com

Teleperformance-Mexico

www.merkafon.com

(See our enhanced listing in the alphabetical section.)

Telerx

www.telerx.com

TeleServices Direct

www.teleservicesdirect.com

Telespectrum FX

www.telespectrum.com

TMONE

www.tmone.com

Vision X Inc.

www.vxi.com

VXI

www.vxiusa.com

West Corp.

www.west.com

(See our enhanced listing in the alphabetical section.)

Willow CSN Incorporated

www.willowcsn.com

zCONNEX GROUP

www.zconnex.com

Zomax

www.zomax.com

134. Third-Party Verification Services

Accudata

www.accudatatech.com

ACS (Affiliated Computer Services, Inc.)

www.acs-inc.com

Advanced Data-Comm

www.advanced-data.com

(See our enhanced listing in the alphabetical section.)

AnswerNet Network

www.answernet.com

Associated Call Centers

www.inboundacc.com

Center Partners

www.centerpartners.com

InfoCision Management Corp.

www.infocision.com

(See our enhanced listing in the alphabetical section.)

Istonish Holding Company

www.istonishhc.com

LiveBridge

www.livebridge.com

NCO Group, Inc

www.ncogroup.com

OKS-Ameridial Worldwide

www.oksameridial.com

ORC ProTel, Inc.

www.orcprotel.com

Synergy Solutions, Inc.

www.synergysolutionsinc.com

Telacquire Marketing Group Inc.

www.telacquire.com

Virtual-Agent Services

www.vagent.com

Vision X Inc.

www.vxi.com

VoiceLog

www.voicelog.com/virtual-logger.html

Willow CSN Incorporated

www.willowcsn.com

Zomax

www.zomax.com

135. Web-based Outsourcing Services

ACI Telecentrics, Inc.

www.acitel.com

Alorica Inc.

www.alorica.com

Associated Call Centers

www.inboundacc.com

Colwell & Salmon Communications, Inc.

www.colwell-salmon.com

Fused Solutions

www.fusedsolutions.com

Hamilton Contact Center Services

www.hamiltontm.com

Istonish Holding Company

www.istonishhc.com

LiveBridge

www.livebridge.com

Nordia Inc.

www.nordia.ca

(See our enhanced listing in the alphabetical section.)

OKS-Ameridial Worldwide

www.oksameridial.com

ORC ProTel, Inc.

www.orcprotel.com

OSC Teleservices

www.oscteleservices.com

RDI Marketing Services

www.rdimarketing.com/www.1telemarketing.com

Sento

www.sento.com

SERVICE 800

www.service800.com

Tech Team Global

www.techteam.com

Teleperformance USA

www.teleperformanceusa.com

Telerx

www.telerx.com

Telvista

www.telvista.com

Virtual-Agent Services

www.vagent.com

Vision X Inc.

www.vxi.com

VXI

www.vxiusa.com

West Corp.

www.west.com

(See our enhanced listing in the alphabetical section.)

Zomax

www.zomax.com

PERFORMANCE ANALYTICS

Aspect Software

www.aspect.com

(See our enhanced listing in the alphabetical section.)

Austin Logistics

www.austinlogistics.com

Blulntelligence

www.bluintelligence.com

Calabrio

www.calabrio.com

Centergistic Solutions

www.centergistic.com

Dictaphone Corp.

www.dictaphone.com/contactpoint

Dynamic Instruments

www.dynamicinst.com

e-Glue

www.e-glue.com

Empirix

www.empirix.com

Genticity

www.customer1.com

IEX Corp.

www.iex.com

(See our enhanced listing in the alphabetical section.)

Informiam

www.informiam.com

Latigent, LLC

www.latigent.com

(See our enhanced listing in the alphabetical section.)

NICE Systems

www.nice.com

(See our enhanced listing in the alphabetical section.)

Opus Group

www.opusgroupconsulting.com

Pipkins, Inc.

www.pipkins.com

SERVICE 800

www.service800.com

Snowfly Performance Incentives

www.snowfly.com

Symon Communications, Inc.

www.symon.com

Telecorp Products, Inc.

www.telecorpproducts.com

(See our enhanced listing in the alphabetical section.)

TeleTech

www.teletech.com

Texas Digital Systems, Inc.

www.txdigital.com

(See our enhanced listing in the alphabetical section.)

Vocal Laboratories Inc.

www.vocalabs.com

Voice Print International

www.voiceprintonline.com

WisdomForce Technologies, Inc.

www.wisdomforce.com

Xentrax Information Systems

www.xentrax.com

POWER PROTECTION

138. UPS (Unint. Power Supply)

Alltel CPI

www.alltelcpl.com

Cummins Power Generation

www.cumminspower.com

Windows to Technology Ltd

www.win2tech.com

PREMIUMS/INCENTIVES

Snowfly Performance Incentives

www.snowfly.com

REMOTE ACCESS/CAPABILITIES

CrystalVoice Communications, Inc.

www.crystalvoice.com

Dynamic Instruments

www.dynamicinst.com

Reilly Telecom, Inc.

www.reillytele.com

Sendia Corporation

www.sendia.com

Spectrum Corp.

www.specorp.com

(See our enhanced listing in the alphabetical section.)

Telephony@Work, Inc.

www.telephonyatwork.com

(See our enhanced listing in the alphabetical section.)

Verio

www.verio.com

VXI

www.vxiusa.com

SALES FORCE AUTOMATION

Advantage International, Inc.

www.diditbetter.com

Airframe Business Software

www.myairframe.com

Aplicor Inc.

www.aplicor.com

Avidian Technologies

www.avidian.com

Blulntelligence

www.bluintelligence.com

echomail

www.echomail.com

Epicor Software Corp.

www.clientele.epicor.com

iCentera, LLC

www.icentera.com

Jacada

www.jacada.com

Market One

www.market1communications.com

Micronique, Inc.

www.micronique.com

NetSuite

www.netsuite.com

Sage Software

www.sagesoftware.com

Sendia Corporation

www.sendia.com

Z-Firm LLC

www.zfirm.com

SCRIPTING SERVICES/SOFTWARE

Amtech Marketing, Inc.

www.amtechmarketing.com

KURANT DIRECT INC.

212-866-0770

SECURITY

ADTRAN, Inc.

www.adtran.com

Diaphonics

www.diaphonics.com

Engate Technology Corp.

www.engate.com

FOQUEST

www.foquest.com

Radiant Logic

www.radiantlogic.com

Vocent Solutions Inc.

www.vocent.com

WisdomForce Technologies, Inc.

www.wisdomforce.com

SITE SELECTION/ECONOMIC DEVELOPMENT

ACI Telecentrics, Inc.

www.acitel.com

CallCenterJobs.com

www.callcenterjobs.com

Highstone Associates

www.highstoneassociates.com

Lieber & Associates

www.lieberandassociates.com

PRIDCO

www.pridco.com

Szatan and Assoc.

www.szatanassociates.com

SPEECH- & VOICE-TO-TEXT RECOGNITION

ACS (Affiliated Computer Services, Inc.

www.acs-inc.com

Amcom Software, Inc.

www.amcomsoft.com

Diaphonics

www.diaphonics.com

HighBridge Communications

www.high-bridge.com

Intervoice, Inc.

www.intervoice.com

IQ Services

www.iq-services.com

NICE Systems

www.nice.com

(See our enhanced listing in the alphabetical section.)

Parlance Corp.

www.nameconnector.com

Pronexus Inc.

www.pronexus.com

SandCherry, Inc.

www.sandcherry.com

Speechvantage

www.speechvantage.com

TARGUSinfo

www.targusinfo.com

TouchStar Software

www.touchstarsoftware.com

(See our enhanced listing in the alphabetical section.)

Verint Systems

www.verint.com

(See our enhanced listing in the alphabetical section.)

Vocent Solutions Inc.

www.vocent.com

Voice Print International

www.voiceprintonline.com

West Corp.

www.west.com

(See our enhanced listing in the alphabetical section.)

STANDARDS ORGANIZATIONS

Contact Center Employer of Choice

www.ccemployerofchoice.com

SYSTEMS INTEGRATION

Adjoined Consulting

www.adjoined.com

Aradyme Corporation

www.aradyme.com

CapRock Communications

www.caprock.com

Centergistic Solutions

www.centergistic.com

CobbleSoft International Ltd.

www.cobblesoft.com

Crystal Group Inc.

www.crystalpc.com

FOQUEST

www.foquest.com

High Tech High Touch Solutions, Inc.

www.hthts.com

Jacada

www.jacada.com

MicroAutomation

www.microaut.com

Micronique, Inc.

www.micronique.com

PowerHouse Consulting

www.powerhouse1.com

Servion Global Solutions Ltd

www.servion.com

Smart Network Solutions

www.smartisvoip.com

Spanlink Communications

www.spanlink.com

(See our enhanced listing in the alphabetical section.)

Speechvantage

www.speechvantage.com

Symon Communications, Inc.

www.symon.com

WisdomForce Technologies, Inc.

www.wisdomforce.com

TELEMARKETING SOFTWARE

AMCAT Software

www.amcat.com

(See our enhanced listing in the alphabetical section.)

Austin Logistics

www.austinlogistics.com

Contact Center Compliance

www.dnc.com

(See our enhanced listing in the alphabetical section.)

Data-Tel Info Solutions

www.datatel-info.com

(See our enhanced listing in the alphabetical section.)

e-Glue

www.e-glue.com

SER Solutions, Inc.

www.ser.com

(See our enhanced listing in the alphabetical section.)

TELEPHONE MONITORING SERVICES

Accurate Always

www.accuratealways.com

Data Collection Resources

www.monitoringmadeeasy.com

Electronic Technology Systems

www.ets-india.com

Lieber & Associates

www.lieberandassociates.com

Reilly Telecom, Inc.

www.reillytele.com

VoiceLog

www.voicelog.com/virtual-logger.html

Xentrax Information Systems

www.xentrax.com

TESTING PRODUCTS/SERVICES

Empirix

www.empirix.com

TOLL-FRAUD DETECTION

CPDI

www.cpdi.com

TARGUSinfo

www.targusinfo.com

TRAINING

154. Audio Cassettes

Technology Marketing Corp. (TMC)

www.tmcnet.com

(See our enhanced listing in the alphabetical section.)

155. Books/Workbooks

Lauderbach Consulting Group

www.lauderbachconsulting.com

Sterling Audits

www.sterlingaudits.com

Technology Marketing Corp. (TMC)

www.tmcnet.com

(See our enhanced listing in the alphabetical section.)

The Call Center School

www.thecallcenterschool.com

156. Interactive/Computer Training

Amtech Marketing, Inc.

www.amtechmarketing.com

Data Collection Resources

www.monitoringmadeeasy.com

Envision

www.envisioninc.com

InStranet, Inc.

www.instranet.com

Marastar Communications

www.marastar.com

Phone Pro

www.phonepro.com

The Call Center School

www.thecallcenterschool.com

The Radclyffe Group, LLC

www.radclyffegroup.com

Ulysses Learning

www.ulysseslearning.com

Voice Print International

www.voiceprintonline.com

157. TSR/Management Training SVCS.

Amtech Marketing, Inc.

www.amtechmarketing.com

BenchmarkPortal, Inc.

www.benchmarkportal.com

CallCenterJobs.com

www.callcenterjobs.com

CH Consulting

www.chcpro.com

Contact Center Employer of Choice

www.ccemployerofchoice.com

KURANT DIRECT INC.

212-866-0770

Lauderbach Consulting Group

www.lauderbachconsulting.com

Lieber & Associates

www.lieberandassociates.com

Marastar Communications

www.marastar.com

Money's Worth

www.4yourmoneysworth.com

Phone Pro

www.phonepro.com

The Call Center School

www.thecallcenterschool.com

Ulysses Learning

www.ulysseslearning.com

UNIFIED MESSAGING

AccessLine Communications

www.accessline.com

AMTELCO

www.amtelco.com

AVTEX

www.avtex.com

EADS Telecom

www.eadstelecom-na.com

Inter-Tel, Inc.

www.inter-tel.com

NetOffice Corp.

www.netoffice.com

Siemens

www.enterprise.usa.siemens.com

Voxpilot

www.voxpilot.com

VOICE MESSAGING PRODUCTS

160. Integrated Voice Messaging

AMTELCO

www.amtelco.com

CPDI

www.cpdi.com

eDial

www.edial.com

enGenic Corp.

www.engenic.com

Information Access Technology

www.iat-cti.com

Intervoice, Inc.

www.intervoice.com

Vodavi Communications Systems

www.vodavi.com

zCONNEX GROUP

www.zconnex.com

161. Voice Mail

Kall8

www.kall8.com

Toshiba America Information Systems Inc.

www.telecom.toshiba.com

VOICE PRODUCTS

162. Voice Application Generator

NextCentra Integrated Communications Solutions

www.nextcentra.com

TuVox

www.tuvox.com

163. Voice Application Software

Apptera

www.apptera.com

CPDI

www.cpdi.com

CrystalVoice Communications, Inc.

www.crystalvoice.com

Diaphonics

www.diaphonics.com

Electronic Technology Systems

www.ets-india.com

enGenic Corp.

www.engenic.com

Genesys Telecommunications Laboratories, Inc.

www.genesyslab.com

LumenVox LLC

www.lumenvox.com

NetBy Tel

www.netbytel.com

SandCherry, Inc.

www.sandcherry.com

Speechvantage

www.speechvantage.com

TuVox

www.tuvox.com

Vocent Solutions Inc.

www.vocent.com

VoiceGenie Technologies

www.voicegenie.com

(See our enhanced listing in the alphabetical section.)

Voxpilot

www.voxpilot.com

164. Data/Voice Line Equipment

RAD Data Communications

www.radusa.com

165. Voice Hardware

Ai-Logix, Inc.

www.ai-logix.com

CPT International Inc. -- Voice Harbor

www.cptii.com

enGenic Corp.

www.engenic.com

RAD Data Communications

www.radusa.com

166. IVR Products

Accuva Technologies

www.accuva.net

Aspect Software

www.aspect.com

(See our enhanced listing in the alphabetical section.)

BCE Elix

www.bceelix.com

C3Gateways Services Inc.

www.contactip.com

Cintech

www.cintechllc.com

CPT International Inc. -- Voice Harbor

www.cptii.com

Data-Tel Info Solutions

www.datatel-info.com

(See our enhanced listing in the alphabetical section.)

enGenic Corp.

www.engenic.com

Excell Agent Services

www.excellagent.com

HighBridge Communications

www.high-bridge.com

Interactive Intelligence Inc.

www.inin.com

(See our enhanced listing in the alphabetical section.)

Intervoice, Inc.

www.intervoice.com

LumenVox LLC

www.lumenvox.com

MicroAutomation

www.microaut.com

NextCentra Integrated

Communications Solutions

www.nextcentra.com

Noble Systems Corporation

www.noblesys.com

Nortel Networks

www.nortelnetworks.com

Parlance Corp.

www.nameconnector.com

Pronexus Inc.

www.pronexus.com

Servion Global Solutions Ltd

www.servion.com

Siemens

www.enterprise.usa.siemens.com

Speechvantage

www.speechvantage.com

Syntellect

www.syntellect.com

Telvista

www.telvista.com

TouchStar Software

www.touchstarsoftware.com

(See our enhanced listing in the alphabetical section.)

TuVox

www.tuvox.com

VoiceGenie Technologies

www.voicegenie.com

(See our enhanced listing in the alphabetical section.)

VoiceLog

www.voicelog.com/virtual-logger.html

Voxpilot

www.voxpilot.com

167. Text-to-Speech Conversion

Aculab

www.aculab.com

Genesys Telecommunications Laboratories, Inc.

www.genesyslab.com

NetByTel

www.netbytel.com

SandCherry, Inc.

www.sandcherry.com

Syntellect

www.syntellect.com

Z-Firm LLC

www.zfirm.com

168. Voice Tool Kits

LumenVox LLC

www.lumenvox.com

TuVox

www.tuvox.com

VoiceGenie Technologies

www.voicegenie.com

(See our enhanced listing in the alphabetical section.)

170. Voice Recognition

Aculab

www.aculab.com

Diaphonics

www.diaphonics.com

Excell Agent Services

www.excellagent.com

Intervoice, Inc.

www.intervoice.com

LumenVox LLC

www.lumenvox.com

MicroAutomation

www.microaut.com

NetByTel

www.netbytel.com

Nortel Networks

www.nortelnetworks.com

Parlance Corp.

www.nameconnector.com

SandCherry, Inc.

www.sandcherry.com

SER Solutions, Inc.

www.ser.com

(See our enhanced listing in the alphabetical section.)

Syntellect

www.syntellect.com

TuVox

www.tuvox.com

Vocent Solutions Inc.

www.vocent.com

VoiceGenie Technologies

www.voicegenie.com

(See our enhanced listing in the alphabetical section.)

Voxpilot

www.voxpilot.com

WORKFORCE MANAGEMENT SOFTWARE

Aspect Software

www.aspect.com

(See our enhanced listing in the alphabetical section.)

BCE Elix

www.bceelix.com

Calabrio

www.calabrio.com

CH Consulting

www.chcpro.com

Envision

www.envisioninc.com

Fused Solutions

www.fusedsolutions.com

Genesys Telecommunications Laboratories, Inc.

www.genesyslab.com

GMT Corp.

www.gmt.com

IEX Corp.

www.iex.com

(See our enhanced listing in the alphabetical section.)

Informiam

www.informiam.com

InVision Software AG

www.invisiononline.com

Latigent, LLC

www.latigent.com

(See our enhanced listing in the alphabetical section.)

Left Bank Solutions, Inc.

www.leftbanksolutions.com

(See our enhanced listing in the alphabetical section.)

Opus Group

www.opusgroupconsulting.com

Pipkins, Inc.

www.pipkins.com

Salesnet, Inc.

www.salesnet.com

Sendia Corporation

www.sendia.com

Snowfly Performance Incentives

www.snowfly.com

Society of Workforce Planning Professlonals (SWPP)

www.swpp.org

Symon Communications, Inc.

www.symon.com

Texas Digital Systems, Inc.

www.txdigital.com

(See our enhanced listing in the alphabetical section.)

Tigerpaw Software

www.tigerpawsoftware.com

Windows to Technology Ltd

www.win2tech.com

Witness Systems

www.witness.com

(See our enhanced listing in the alphabetical section.)

Xentrax Information Systems

www.xentrax.com

COMPLIANCE TECHNOLOGIES & SOLUTIONS

Accuva Technologies

www.accuva.net

Authtel Permission Solutions

www.authtel.com

Contact Center Compliance

www.dnc.com

(See our enhanced listing in the alphabetical section.)

iCentera, LLC

www.icentera.com

Legere Solutions

www.legeresolutions.com

NICE Systems

www.nice.com

(See our enhanced listing in the alphabetical section.)

Vocal Laboratories Inc.

www.vocalabs.com

Voice Print International

www.voiceprintonline.com

Witness Systems

www.witness.com

(See our enhanced listing in the alphabetical section.)

OTHER

24/7 Customer

www.247customer.com

Business Process Outsourcing services

555-1212.com

www.555-1212.com

Information Service Provider

Adjoined Consulting

www.adjoined.com

Outsourcing, Technology Integration, SCM, CVM, Research Services. ERM, BI, EA

ADTRAN, Inc.

www.adtran.com

Managed Ethernet Switches

Advanced Data-Comm

www.advanced-data.com

Inbound/Outbound/CRM

(See our enhanced listing in the alphabetical section)

AFFINA

www.affina.com

Analytics and Marketing, Customer Relationship Consulting, Inbound

Sales Support

Akibia

www.akibia.com

Technical Support & Logistics Outsourcing

AltiGen Communications

www.altigen.com

IP Phones, Call Center Solutions

AMC Technology

www.amctechnology.com

Multi-channel Integration Software

americon

www.controlroomsusa.com

Control room furniture, video display systems

Apptera

www.apptera.com

Packaged Speech Applications for

Voice Self-service

Aradyme Corporation

www.aradyme.com

CRM Data Migration Services

Authtel Permission Solutions

www.authtel.com

Permission Marketing

BenchmarkPortal, Inc.

www.benchmarkportal.com

Benchmarking, Agent Satisfaction.

Caller Satisfaction Measurement

CapRock Communications

www.caprock.com

Satellite Communications

Centergistic Solutions

www.centergistic.com

Display systems

ClientLogic

www.clientlogic.com

E-mail/Chat Services

Contact Center Employer of Choice

www.ccemployerofchoice.com

Contact Center Employer of Choice certification

CPT International Inc. -- Voice Harbor

www.cptii.com

Voice Application Hosting, VoiceXML hosting

Customer Care Institute

www.customercare.com

Training, Customer Satisfaction and Outsourcing

Data Collection Resources

www.monitoringmadeeasy.com

Agent Evaluation and Screen Capture

Dictaphone Corp.

www.dictaphone.com/contactpoint

Workforce Relationship Management; Quality Monitoring

DigitalTalk

www.pcfonica.com

Click-to-Talk services for Web sites

Dynamic Instruments

www.dynamicinst.com

Quality Evaluation Grading Software

e-Glue

www.e-glue.com

Performance support

Electronic Technology Systems

www.ets-india.com

Voice & Screen recording & monitoring software for Call Centers

Engate Technology Corp.

www.engate.com

Email Security, Anti Spam, Anti

Virus, Anti-Spyware

Envision

www.envisioninc.com

Business Intelligence

Exstream Software

www.exstream.com

Variable Data/Personalization Software

FOQUEST

www.foquest.com

Biometrics and Data Security

Global Response

www.globalresponse.com

Telephone Answering Services, 800 Services

High Tech High Touch Solutions, Inc.

www.hthts.com

Help Desk, CRM, Call Center

Consulting Services

Highstone Associates

www.highstoneassociates.com

Strategic Planning/Marketing and Business Development

Informiam

www.informiam.com

Performance Management

InMedia

www.mobsurvey.com

Survey Software

InsightAmerica

www.insightamerica.com

Information Technologies

IntelliCare

www.intellicare.com

Medical Contact Center Services

KURANT DIRECT INC.

212-866-0770

Audits, Performance Improvement, Outsourcing Management,

Legge & Company, LLC

www.leggecompany.com

Talent Management Assessment, Turnover Reduction, Web-based employee surveys

Mercom Systems, Inc.

www.mercom.com

Enterprise Recording Solutions

(See our enhanced listing in the alphabetical section)

Micronique, Inc.

www.micronique.com

Application Integration Utilites

Money's Worth

www.4yourmoneysworth.com

Interim Management

NetByTel

www.netbytel.com

Outsourced Provider of Voice Self-Service

NetSuite

www.netsuite.com

Accounting

Nuasis

www.nuasis.com

IP-based Contact Center Software

Opus Group

www.opusgroupconsulting.com

Performance Management

pbxnsip Inc.

www.pbxnsip.com

Voice Recording

PC Telecom Corp.

www.pctelecom.com

Switching

Phone Pro

www.phonepro.com

Customer Service Training

PowerHouse Consulting

www.powerhouse1.com

Call Center Assessments, Telecom Assessments, Information Technology Assessments

RAD Data Communications

www.radusa.com

TDMoIP Gateways

Radiant Logic

www.radiantlogic.com

Identity Management

Raritan

732-764-8888 x1375

Server Managment Solutions

Select International

www.selectsacs.com

Call Center Hiring and Retention Tool

Sendia Corporation

www.sendia.com

Wireless salesforce.com

Spectrum Corp.

www.specorp.com

Wallboards, IP Wallboards

(See our enhanced listing in the alphabetical section)

Sterling Audits

www.sterlingaudits.com

Benchmarking, Call Center & Automated Customer Service Auditing, Workshops

TARGUSinfo

www.targusinfo.com

Real-time Inbound Call Center Services

Tech Team Global

www.techteam.com

Tech Support Help Desk

Outsourcing Services

Telecorp Products. Inc.

www.telecorpproducts.com

Quality Monitoring, Real-time Recording

(See our enhanced listing in the alphabetical section)

Teleperformance-Mexico

www.merkafon.com

Customer Services/Tech Support

(See our enhanced listing in the alphabetical section)

Telephony@Work, Inc.

www.telephonyatwork.com

Hosted Contact Center

(See our enhanced listing in the alphabetical section)

Tele Tech

www.teletech.com

Customer Relationship Management and Business Process Outsourcing

TMONE

www.tmone.com

Customer Acquisition & Lead Generation

Toshiba America Information Systems Inc.

www.telecom.toshiba.com

Vioeo Comm, Unified messaging, IP Phones, VoIP, analog/digital phones, wireless

Trenton Technology Inc.

www.trentontechnology.com

CompactPCI, Passive Backplanes

Ulysses Learning

www.ulysseslearning.com

Simulation-based e-Learning for CSRs, sales reps and managers

Universal Digital Productions, Inc.

www.unidig.com

Voice prompt recording

Verint Systems

www.verint.com

Call Recording Solutions

(See our enhanced listing in the alphabetical section)

Verio

www.verio.com

Managed Web Hosting, Shared Web Hosting, Managed

Security, IP-VPNs, IPv6 Access

Vocal Laboratories Inc.

www.vocalabs.com

Usability testing of phone based inbound customer service

Vocent Solutions Inc.

www.vocent.com

Voice Biometrics

VoiceLog

www.voicelog.com/virtual-logger.html

Call Recording Solutions

WisdomForce Technologies, Inc.

www.wisdomforce.com

Data Integration

Witness Systems

www.witness.com

Workforce Optimization, IP recording, e-Learning

(See our enhanced listing in the alphabetical section)
COPYRIGHT 2005 Technology Marketing Corporation
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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Customer Interaction Solutions
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Date:Dec 1, 2005
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