Product/service codes index.
In the Alphabetical Listing Section of this directory you will find company names and contact information followed by a "product/service" line and a listing of numbers. These numbers refer to the individual product or service categories.
M - Manufacturer V - Value-Added Reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. S - Service Provider C- Computer Software Developer See Pages 16-17 for Product/Service Codes
3P Marketing Group, Inc.
Other: VoIP & WiFi Go-To-Market Strategies
3PV - Third Party Verification (S)
5by5 Networks (V,C)
Other: Software Development
AbleTel, Inc. (S)
ACCPAC ACCPAC Accounts Package
ACCPAC Accounting Package (M,C)
ACI ACI American Concrete Institute
ACI Arch Coal Inc
ACI Airports Council International (formerly Airport Associations Coordinating Council)
ACI Automobile Club d'Italia
ACI American Competitiveness Initiative Telecentrics, Inc. (S)
+44 (0) 1908 273800
Advanced Data-Comm (S)
301 Data Ct.,
Dubuque, IA 52003
Contact: Mitch The name Mitch can mean:
Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. with Advanced Data-Comm allows you to partner with professionals committed to your success. We use the latest tools to predict customer behavior and influence buying decisions. From detailed analysis to product awareness, we deliver Peace of Mind Customer Care.
Ai-Logix, Inc. (M)
Corporate Park III
580 Howard Ave.
Somerset, NJ 08873
Ai-Logix, Inc. designs and manufactures the finest CT integration and call recording products. Our hardware and software products are used by developers worldwide to provide CT solutions for call centers, public safety recording, financial institutions, service observation and more.
AIM Technology (C)
Other: Contact Center Analytics
Alorica Inc. (S,C)
Alpine ALPINE Antihypertensive Treatment and Lipid Profile in a North of Sweden Efficacy Evaluation (drug trial)
ALPINE Advanced Logistics Program Integration and Engineering Access, Inc. (S)
AltiGen Communications (M)
Other: IP Phones
Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter. Software (C)
+351 21 412 9800
Amae Software (S,C)
Other: Enterprise Customer Feedback Collection and Reporting
AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software (M)
Amcom Software, Inc. (C)
Amdocs ClarifyCRM (S)
American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. Incentive Services (S)
Amtech Marketing, Inc. (S)
AnswerNet Network (S)
APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. (S)
6 Parkway North Center,
Deerfield, IL 60015
Contact: Sue Millspaugh
APAC Customer Services, Inc. is a leading provider of customer interaction solutions for market leaders in financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page. , insurance, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , healthcare and logistics. APAC APAC Australian Partnership for Advanced Computing
APAC Agricultural Policy Analysis Center
APAC Asia and Pacific
APAC Asian Pacific American Coalition
APAC Adapted Physical Activity Council (American Alliance for Health) partners with its clients to deliver custom solutions that enhance bottom-line performance. Founded in 1973 and headquartered in Deerfield, Illinois Deerfield is a village in Lake County, Illinois, United States. A portion of the village is in Cook County, Illinois, United States. The population was 18,420 at the 2000 census. It is one of the predominant suburbs that make up Chicago's North Shore region. , the company employs about 14,000 people and maintains 39 customer interaction centers across the nation.
Applied Media Technologies Corp. (S)
Aradiant Corp. (S)
Arista arista (ä·riˑ·st Corp. (V)
ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and Solutions, Inc. (S,C)
8040 E. Morgan Trail, #21
Scottsdale, AZ 85258
Contact: Sally Arnold
ASA Solutions, Inc. is a fullservice provider of consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services including interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), speech recognition and text-to-speech applications, computer-telephony integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. , design and development, solutions integration, project management, support services and staffing. ASA has written IVR applications for companies worldwide including financial institutions, public utilities, telecommunication/cable, insurance, healthcare, transportation, and more.
ASC ASC Ambulatory surgery center, see there telecom L.P. (M,S)
Aspect Communications (C)
1310 Ridder Park Dr.,
San Jose San Jose, city, United States
San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , CA 95131
Aspect Communications is the world's largest company focused exclusively on contact center solutions, and the only one that unifies workforce, information and communications to deliver exceptional customer service. The Aspect brand is trusted by more than 75 percent of the Fortune 50, and more than 3 million customer sales and service professionals worldwide rely on Aspect's mission-critical business communications solutions.
asplanned ltd (S)
Other: Movement, Management and Maintenance of Office Furniture
211 Mt. Airy air·y
adj. air·i·er, air·i·est
1. Of, relating to, or having the constitution of air.
2. High in the air; lofty.
3. Open to the air: airy chambers.
Basking Ridge, NJ 07920
Contact: Jonathan Varman
Avaya's Customer Interaction Suite includes Contact Management, SelfService, Proactive Contact and Operational Effectiveness with Avaya's contact center software. includes: multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple predictive routing across voice, e-mail, Web-based communications; compliant outbound out·bound
Outward bound; headed away: outbound trains.
Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" dialing; speech-based selfservice with Voice XML/IP support and consolidated real-time reporting. The Avaya IP Office, a high performance telephony/data server for small/medium businesses, is an IP or circuit-switched PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and supports integrated contact centers and other communication applications.
Bandwidth Place (S)
Other: Data and Voice Services Broker
Barbados Investment Development Corporation (S)
800 Second Ave.,
New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , NY 10017
Contact: Ezra Catwell
The BIDC is the economic development agency of the Government of Barbados responsible for promoting and facilitating the establishment and expanslon of business enterprises in Barbados. This agency also serves as administrator of the country's attractive industrial incentives program. BIDC in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. is particularly active as an advisor to clients with interest in outsourcing or establishing companies in Barbados in the areas of information communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems
engineering, technology - the practical application of science to commerce or industry , in particular call centers.
Barber A barber (from the Latin barba, "beard") is someone whose occupation is to cut any type of hair, give shaves, and trim beards. In previous times, barbers also performed surgery and dentistry. Consulting (S)
126 Ocean Blvd.,
Atlantic Highlands, NJ 07716
Contact: Kathryn Barber
Since 1989, Barber Consulting has provided call center and direct response consulting to leading companies. Offerings include end-to-end assessment, strategic, operations and financial planning Financial planning
Evaluating the investing and financing options available to a firm. Planning includes attempting to make optimal decisions, projecting the consequences of these decisions for the firm in the form of a financial plan, and then comparing future performance against , on/off shore outsource management, training for sales, retention, customer service, team building and management, performance improvement and executive coaching Executive coaching basically refers to bringing about an improvement in the overall personality of an individual for a better outcome professionally. These are like any other coaching classes; the only difference is that they are meant for business executives, entrepreneurs, HR .
BenchmarkPortal, Inc. (S,C)
Other: Virtual Call Center
Big Sky Technologies, Inc. (C)
Blakey Services (S)
Other: OLAP (OnLine Analytical Processing) Decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies. OLAP tools are used to perform trend analysis on sales and financial information. , Pay-as-use Services
Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. (C)
Other: Performance Management/Workforce Optimization optimization
Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics.
BPA BPA British Paediatric Association. International (S)
The Cedarhurst Center
445 Central Ave.
Cedarhurst, NY 11516
Contact: David Blackwell David Blackwell (born April 24, 1919) is Professor Emeritus of Statistics at the University of California, Berkeley, and is one of the eponyms of the Rao–Blackwell theorem. In 1965 he was the first African American to be inducted into the National Academy of Sciences.
BPA provides outsourcing of call monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. and coaching designed to provide a flexible resource. Through the bpacalls.com web site data and recordings are supplied that provide a complete picture of call quality. Measurement and feedback processes are unique, objective and based on over 15 years of research and experience in the area of performance development.
BT Conferencing See teleconferencing. (S)
Call Compliance (S)
90 Pratt Oval, 1st FI.
Glen Cove Glen Cove, city (1990 pop. 24,149), Nassau co., SE N.Y., on the north shore of Long Island, at the entrance to Hempstead Harbor; settled 1668, inc. as a city 1918. , NY 11542
Contact: Phyllis Gorham
Other: Do-Not-Call Automatic Blocking and Compliance CCI's patented, award-winning TeleBlock system is the first and only product that automatically screens and blocks outbound calls against selected Do-Not-Call and Do-Not-Fax lists on telephone carrier level. No additional hardware or software requirements. No login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. or logoff See logout. necessary. Fully compatible with all calling equipment.
Calltrol Corp. (C)
Castel, Inc. (M)
100 Cummings Ctr., Ste. 157H
Beverly, MA 01915
Contact: Walter Elicker
Castel, Inc. develops, markets, implements and supports a suite of open, CTI-focused contact management capabilities that communicate on a peer-to-peer basis with the public switched telephone network for precise, timely call handling. DirectQuest, Castel's patent-pending solution, consists of a set of modular software See modular programming. solutions for inbound in·bound 1
Bound inward; incoming: inbound commuter traffic.
Adj. 1. inbound call distribution, outbound dialing and inbound/outbound call blending. These modules can be implemented individually or as integrated components for full-featured call handling.
A very speculative grade assigned to a debt obligation by a rating agency. Such a rating indicates default or considerable doubt that interest will be paid or principal repaid. Also called Caa. Interactive Corp. (S)
600 Jefferson St., 5th FI.
Houston, TX 77002
Contact: CJ Johnson
CCC Interactive is a leading provider of comprehensive customer relationship management and eCRM solutions. Our reputation has been built on exceptional quality, service, responsiveness and flexibility. Our clients include Fortune 500 companies in the energy, financial services, telecommunications and technology industries.
Center Partners (S)
4401 Innovation Dr.,
Fort Collins, CO 80525
Contact: Martha Lanaghen
Center Partners is a division of WPP Group WPP Group plc (LSE: WPP) (NASDAQ: WPPGY), based in London, United Kingdom, is one of the world's largest communications services groups (and one of the big six advertising holding companies, the others being Omnicom, Interpublic, Publicis, Dentsu and Havas) employing pic., one of the world's premier communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. with revenues exceeding $7 billion. Headquartered in Fort Collins, Colorado The City of Fort Collins, a home rule municipality situated on the Cache la Poudre River along the Colorado Front Range, is the county seat and most populous city in Larimer County, Colorado. , Center Partners provides a broad spectrum of call center services for clients based in North America and overseas. Whether you want to partner on an existing program, test a new program, or just add flexibility, security and room to grow--we can help.
CenterForce Technologies, Inc. (C)
Other: Best Time to Call Software
Centrepoint Technologies Inc. (M)
CH Consulting (C)
Chordiant Software, Inc. (C)
Cintech Solutions (C)
CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies (M,C)
Other: E-mail/Chat Services
CobbleSoft International Ltd. (C)
Collaboration Technologies (C)
Colwell & Salmon Communications, Inc. (S)
24 Computer Dr. West,
Albany, NY 12205
Contact: Denise Knaack
Colwell & Salmon is a recognized leader providing global, Web-enabled inbound and outbound teleservices, channel marketing programs, market
research and back-office BPO BPO Business Process Outsourcing
BPO Benevolent & Protective Order (of Elks of the USA)
BPO Benzoyl Peroxide
BPO Business Process Optimization
BPO Broker Price Opinions
BPO Buffalo Philharmonic Orchestra , both domestically and globally. We provide a commitment to quality and expertise in B-to-B high-tech and specific B-to-C segments and have developed an offshore model that is unique to the industry. Contact us for a consultation or quote.
Computer Telephony See CTI, VoIP and IP telephony.
Computer Telephony - Computer Telephone Integration Solutions (C)
Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software (M,C)
6 Technology Park Dr.,
Westford, MA 01886
Contact: Candace Berman
Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, e-mail, the Web and fax. With its financial stability, talented people, innovative technology, more than 20 years of experience and 100 percent focus on the contact center, Concerto Software is a trusted partner to companies across the globe.
Connoisseur Teleservices (S)
Other: Call Center Outsourcing Services
Contact America (S)
ContactCenters, Inc. (S)
34 Benford Dr.,
Princeton Jct., NJ 08550-1328
Contact: Vijay Aluwalia
Other: Global Outsourcing / Offshoring
Offshoring describes the relocation of business processes from one country to another.
We help our clients grow faster and become more profitable by helping prioritize pri·or·i·tize
v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem
To arrange or deal with in order of importance.
v.intr. , select and implement outsourcing projects that yield high returns. Our clients become more competitive by improving quality, reducing costs and responding faster to market conditions. Our size, speed, accessibility, cross-functional expertise, project management discipline and business networks enable us to deliver superior returns faster.
Convedia Corporation (M)
Other: Media Server
201 E. Fourth St.,
Cincinnati, OH 45202
Contact: Teresa Williams
Convergys provides customer management for leading companies worldwide, helping them transform their customer relationships into a competitive advantage. Services include: e-services, customer care, inbound/outbound campaigns, direct response, account management, technical support, IVR, market research, database marketing services and billing.
Copia International, Ltd. (C)
1220 Iroquois Ave.,
Naperville, IL 60563
Copia International, Ltd., established in 1987, is a publisher and developer of high-quality, high-performance business fax, voice and e-mail software. Constantly striving to bring enhanced solutions, Copia has integrated with the Artisoft TeleVantage Telephone System to offer true business automation.
121 Broad Hollow Rd.,
Melville, NY 11747
Other: Unified IP Contact Center
CosmoCom is the leading provider of network-hosted contact center and contact center on-demand platforms to the world's major telcos. Don't bother with the hassle Hassle () is a location in Närke, Sweden, where a Celtic treasure was found in 1936.
It comprises a large bronze cauldron which contained two Bronze Age swords of the Hallstatt type, a pommel of bronze, two bronze buckets with and cost of in-house contact center deployment; instead, subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day"
buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company"; a contact center on-demand service offered by your telco. For more information, please visit CosmoCom at www.cosmocom.com.
Creative Marketing Strategies, Inc. (S)
15 E. Centre St.,
Woodbury, NJ 08096
Contact: Randy Reitz
CMS (1) See content management system and color management system.
(2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. specializes in the financial, telecommunications, insurance and political industries for business-to-business and business-to-consumer programs. We provide an experienced account development team of account management, data programmers This is a list of programmers notable for their contributions to software, either as original author or architect, or for later additions.
See also: Game programmer, List of computer scientists
and support staff to develop programs that will generate the best results for our clients.
CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Teleservices Inc. (S)
CrystalVoice Communications, Inc. (S,C)
CTI Direct LLC (Logical Link Control) See "LANs" under data link protocol.
LLC - Logical Link Control
Cummins Power Rent (M)
Customer Feedback Solutions, Inc. (C)
Customer Relationship Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. (S)
Other: Customer Feedback Measurement
Customer Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions LLC (S)
Other: Call Center Business Processes
Cyber City Teleservices (S)
Other: Back-Office Processing Services
Data Collection Resources (M,C)
80 Caisson caisson (kā`sən, –sŏn) [Fr.,=big box], in engineering, a chamber, usually of steel but sometimes of wood or reinforced concrete, used in the construction of foundations or piers in or near a body of water. There are several types. Rd.,
Colchester, CT 06415
Contact: Lori Fratilla
Other: Agent Evaluation and Screen Capture
DCR DCR Department of Conservation and Recreation
DCR Digital Cable Ready (television)
DCR Dark Crisis (Yu-Gi-Oh! cards)
DCR Debt Coverage Ratio
DCR Dacryocystorhinostomy , a leading provider of quality monitoring solutions, pioneered affordable solutions and is credited with challenging the belief that recording solutions must be expensive and proprietary. Customer Experience Monitoring Suite (C.E.M.S) optimizes contact center performance offering random and total record, agent evaluation, screen capture, record on demand and e-learning solutions.
Data Square, LLC (S)
Other: Data Mining, CRM, Data Warehousing See data warehouse.
data warehousing - data warehouse , Strategic Analysis
Data-Tel Info Solutions (C)
500 W. Southern, Ste. 16
Mesa, AZ 85210
Contact: Sales dept.
xSELLerator, our fully-blended inbound, outbound, and Web-bound call center solution, includes an advanced predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up , ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and interactive voice response functionality, text-to-speech tools, Web chat, and numerous other features that will allow your agents to effectively implement your CRM and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. initiatives. Utilizing industry standard hardware, coupled with an open architecture, xSELLerator allows for interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. with many existing call center software applications.
Dees Communications (M)
Delta Protocol Test Solutions (M,C)
Other: Call Center Software
Dictaphone Corp. (M,S)
3191 Broadbridge Ave.,
Stratford, CT 06614-2559
Other: Workforce Relationship Management; Quality Monitoring
Dictaphone is a leading provider of recording, monitoring and Workforce Relationship Management (WRM WRM World Rainforest Movement
WRM War Reserve Materiel
WRM White Rose Movement (UK band)
WRM Windows Rights Management (Microsoft)
WRM Water Recovery Management
WRM Women's Rights Movement ) solutions for contact centers. Dictaphone's ContactPoint Workforce Relationship Management solution optimizes agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently and empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems them with the right training and rewards.
Digital Speech Systems, Inc. (M)
Do Not Call Protection (S)
Other: Do Not Call Compliance
Document Sciences Corporation (C)
Other: Correspondence Software, Variable Data Publishing The introduction to this article provides insufficient context for those unfamiliar with the subject matter.
Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. Software
DPAC DPAC Denver Performing Arts Complex (CO, USA aka: DCPA)
DPAC Deferred Policy Acquisition Costs (insurance)
DPAC District Parent Advisory Committee
DPAC Dover Partnership Against Crime Technologies Corp. (S)
DPD DPD Department of Planning and Development
DPD Dihydropyrimidine Dehydrogenase
DPD Dead Peer Detection (Cisco)
DPD Division of Parasitic Diseases (US CDC)
DPD Dominant Wave Period
DPD Drug Product Database International (C)
Dynamic Instruments (M)
Other: Quality Evaluation Grading Software
eAssist Global Solutions (C)
eCoast Sales Solutions (S)
Edgil Associates (C)
eGain Communications Corp. (C)
Electronic Technical Services, Inc. (M,C)
eMicrophones, Inc. (V)
Employment Technologies Corporation (S)
empolis North America (M)
1 New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. Executive Park,
Burlington, MA 01803
empolis provides Knowledge Management solutions for supporting high value, complex products. The empolis Service Lifecycle Knowledge Management system features unique domain-specific search capabilities and knowledgebase development for technical assistance centers, field service and customer self-service. Typical rollouts are completed in 90 days or less, and result in immediate benefits from faster and more accurate problem resolution.
enGenic Corp. (S,C)
Enterprise Integration Group
Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. (C)
615 Second Ave., Ste. 400
Seattle, WA 98104
Envision develops agentfocused technologies that provide for the success of the enterprise through the people who make every customer contact count: contact center agents. The product line includes Envision[TM] Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , Envision[TM] Quality Monitoring, Envision[TM] eLearning and Envision[TM] Logging.
EnvoyWorldWide, Inc. (S)
Other: Notification and Alerting Services A service provided to notify appropriate organizations regarding aircraft in need of search and rescue aid, and assist such organizations as required.
Epicor Software Corp. (C)
8100 SW Nyberg Rd.,
Tualatin, OR 97062
Contact: Greg Horton
The Clientele Group of Epicor delivers highly regarded CRM solutions that allow businesses to better communicate, track and build relationships with customers. Offering both CRM and internal help desk solutions, Epicor solutions deliver high-level functionality to small to midsized enterprises.
Other: Contact Center
EPOS (Electronic Point Of Sale) See point of sale. Corp. (M)
ESI (Edge Side Includes) A markup language for Web pages that enables elements of a Web page to be dynamically assembled in servers distributed throughout the Internet. (Estech Systems, Inc.) (M)
etalk Corp. (C)
eTelecare International (S)
Other: Access to Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see .
Microsoft Outlook or Outlook (full name Microsoft Office Outlook by Phone
Executive Communication Systems
Other: Voice Recording Equipment, Quality Assurance Management Software
EximSoft Technologies (S,C)
Other: Smart Card Solutions
Expert Tele-Services, Inc. (S)
Expertcity, Inc. (S)
5385 Hollister Ave.,
Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , CA 93111
Contact: Chuck Massanari
Go ToAssist is a Web-based screen sharing screen sharing - Audiographic Teleconferencing solution that enables full remote desktop sharing See remote control software. with mutual mouse and keyboard control, chat, Web page push and file transfer. It works with firewalls and dial-up connections, plus there is no installation on end-user machines.
Eyebill Interactive Solutions (S,C)
+359 88 287 556
Firstwave Technologies, Inc. (C)
Flash Horizon Inc. (M,S)
Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead. International (M)
Other: Emergency Collaboration / Conferencing
FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. (S)
Fused fuse 1 also fuze
1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end.
2. Solutions (S,C)
51 Main St.,
Potsdam, NY 13676
Contact: Chuck McGee
Fused Solutions is an industry leader in call center technology and help desk services. Since 1995, Fused Solutions provides both hosted and licensed solutions for several market verticals, including Internet and application service providers, technology equipment manufacturers and corporate IT shops. Built on KnowPlex, a multitenant, trouble-ticket/CRM application, Fused Solutions offers modular products and services for providing custom call-center solutions for your organization.
Gematech, Inc. (M,S)
Other: Virtual Call Center, Voice Recording
Genesys Telecommunications Laboratories, Inc. (C)
2001 Junipero Serra Blvd.,
Daly City Daly City, city (1990 pop. 92,311), San Mateo co., W Calif., a suburb of San Francisco; inc. 1911. Daly City is primarily residential, its population having grown significantly since the 1970s. , CA 94014
Genesys' integrated suite of open, infrastructure-indepdendent solutions enable businesses to deliver more consistent, cost-effective communications with their customers by intelligently routing incoming interactions based on business rules, individual customer knowledge, overall business value, agent skill sets and companywide business processes.
GiveMePower Corp. (C)
Other: Computer Aid Design/Vector Graphics Software
Givex Corporation (S)
Other: Gift Card & Loyalty Programs
GL Communications Inc. (M)
Gordon Kapes, Inc. (M)
Gryphon Networks (S)
Hamilton Contact Center Services (S)
Headsets.com, Inc. (M,S)
HeartMath LLC (S,C)
Help Desk NOW (S)
High Tech High Touch Solutions, Inc. (S)
Other: Help Desk and Call Center Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.)
service - work done by one person or group that benefits another; "budget separately for goods and services"
HigherGround Inc. (C)
Other: Liability Recording, Agent Evaluation
IEX IEX Ion Exchange (chromatography)
IEX Inter-Exchange Carrier Corp. (C)
Impact Learning Systems (S)
Other: Call Center Blended Learning Blended Learning is the combination of multiple approaches to learning. Blended learning can be accomplished through the use of 'blended' virtual and physical resources. A typical example of this would be a combination of technology-based materials and face-to-face sessions used Products
InfoCision Management Corp. (S)
325 Springside Dr.,
Akron, OH 44333
Contact: Todd Grable
InfoCision is the nation's premier contact center and agency with more than 20 years experience in commercial and nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive.
Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. marketing. Our superior quality means unbeatable results that deliver long-term customer relationships. We provide inbound customer care, outbound sales and a full menu of e-commerce solutions.
Infographics UK Ltd. (V,C)
+44 (0) 1592 750677
5711 S. 86th Circle,
PO Box 27347
Contact: Sales dept.
infoUSA is the leading provider of sales and marketing support for products for all types of businesses, from small mom & pop shops to large corporations. The company complies the world's finest World's Finest may refer to:
in full digital video disc or digital versatile disc
Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. & CDROM See CD-ROM. products, mapping products, and also delivery of data on the Internet.
Initium Technology (V)
Innovative Marketing Strategies, Inc. (S)
11350 Tomahawk tomahawk [from an Algonquian dialect of Virginia], hatchet generally used by Native North Americans as a hand weapon and as a missile. The earliest tomahawks were made of stone, with one edge or two edges sharpened (sometimes the stone was globe shaped). Creek
Pkwy., Ste. 200
Leawood, KS 66211
Contact: Mark Lambert
IMS (1) See IP Multimedia Subsystem.
(2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. provides a wide range of integrated direct marketing solutions in telecommunications, political, publishing and financial services. Our goal is to become the partner of choice in the industry by providing a personal touch to our clients and their customers.
Inova Corp. (M,C)
Insights & Solutions (S)
Integrated Document Technologies (V,S)
Interaction Metrics (S)
Products/Services: 136, 151
Other: E-mail Monitoring Services The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance.
Interactive Marketing Solutions (S)
1120 Avenue of the
Americas, 14th fl.
New York, NY 10036
Contact: IMS client services
Other: Do-Not-Call Compliance Interactive Marketing Solutions, a subsidiary of the Direct Marketing Association, was organized in 2001 to help direct marketers comply with the requests of consumers who do not want to receive unsolicited un·so·lic·it·ed
Not looked for or requested; unsought: an unsolicited manuscript; unsolicited opinions.
Adjective marketing material via mail, e-mail and/or telephone. IMS manages a database of nearly 15,000,000 consumers and the "do not call" lists for the states of Maine, Pennsylvania, Vermont and Wyoming.
interlinkONE, Inc. (C)
Kanisa, Inc. (C)
Other: Agent Performance Management Software
Left Bank Solutions, Inc. (C)
11777 San Vicente San Vicente (sän vēsān`tā), city (1993 pop. 28,529), central El Salvador. Among its industries are textile manufacturing and sugar milling. San Vicente is the commercial center of a region that produces coffee and sugarcane. Blvd.,
Los Ageles, CA 90049
Contact: Chuck Ciarlo
Left Bank Solutions' Monet Workforce Management System is a complete end-to-end demand forecasting and agent scheduling solution for small and mid-sized contact centers. Extremely affordable, this innovative technology product delivers features normally found only in large enterprise systems costing 10 to 20 times more. Monet is the sophisticated, affordable soluton for efficient forecasting and agent scheduling in the real world.
LIMRA LIMRA Life Insurance and Market Research Association (now LIMRA International, Inc.) International (S)
Linktivity, a Division of Converging con·verge
v. con·verged, con·verg·ing, con·verg·es
a. To tend toward or approach an intersecting point: lines that converge.
b. Technologies (C)
LiveTime Software, Inc (C)
Other: Technical Support
LumenVox LLC (C)
3615 Kearny Villa Rd., Ste. 202
San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , CA 92123
Contact: Chris Lotspeich
LumenVox is a privately held telephony company with over 18 years of experience in voice- and speech-driven applications. The company is one of the first to develop an affordable, easy-to-use suite of speech recognition software for any business.
Lynk Software, Inc. (C)
Other: Complaint Tracking
Maximizer Software This article or section has multiple issues:
* It does not cite any references or sources. Please help improve this article by citing reliable sources.
* It reads like an advertisement and needs to be rewritten in a neutral point of view. , Inc. (C)
MEDFONE Nationwide Inc. (S)
MERA Networks MERA Networks is a Russian offshore software development service provider focused on IT and telecom equipment vendors. MERA is headquartered in Nizhny Novgorod, Russia, and has a customer relations management office in Toronto, Canada. , Inc. (C)
Meyer Assocs. Teleservices (S)
Mitel Networks (M)
MsourcE Corp. (S)
Multi-Tech Systems, Inc. (M)
NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98).
NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. America, Inc. (M)
NetLert Communications Inc. (C)
Products/Services: 7, 101, 106
Other: Real-time and Historical ACD Reporting
Netopia Inc. (S,C)
NetReflector.com, Inc. (S,C)
Other: Online Satisfaction Measurement Technology and Services
Network Direct, Inc. (S)
NeverQ/Inter Telemedia (S,C)
NICE Systems (C)
301 Rte. 17 North, 10th Fl.
Rutherford Rutherford (rŭth`ərfərd), borough (1990 pop. 17,790), Bergen co., NE N.J., a residential suburb of the New York City–N New Jersey metropolitan area; inc. 1881. Several pre-Revolutionary houses remain there. , NJ 07070
NICE Systems (NASDAQ NASDAQ
in full National Association of Securities Dealers Automated Quotations
U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : NICE) is the worldwide leader of solutions to capture, store and analyze company-to-customer phone calls and agent screen activity to provide enterprise business intelligence organization-wide for business performance improvement. NICE provides performance management solutions for quality monitoring, compliance and risk-management recording, call center analysis, e-learning, customer feedback and more.
Nobel Ltd. (S)
5759 Fleet St., Ste. 210
Carlsbad, CA 92008
Contact: James Siminoff
Other: Lowest Rates for U.S. and International Call Centers
Through its proprietary alldigital network, Nobel supplies telecommunications connectivity for both inbound and outbound centers located in the U.S. and internationally. Typical centers save more than 30 percent off their current telecommunications spending. Trade references are available upon request.
Noble Systems Corporation (C)
Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony (M,C)
NSON Opinion Research (S)
Other: IP-based Contact Center Software
O'Currance Teleservices (S)
1785 S 4130 W, Ste. O
Salt Lake City, UT 84104
Contact: David Meine
O'Currance Teleservices is a premier provider of inbound telemarketing products and services. It is the leader in the telemarketing industry in its ability to close the sale. Our agents are given extensive training on each product they sell. We are committed to our sales agents. We hire the best sales agents, provide a positive working environment where we motivate and reward their performance. O'Currance has the very best team working to represent your company.
Other: Voice Processors (Echo Cancellation The elimination of an echo in a two-way voice transmission. Echo is created in the telephone company's central office switch when two-wire lines from the customer are converted to four-wire lines for backbone trunks. , VQE VQE Voice Quality Enhancement
VQE Visa Qualifying Examination (medical examination for foreign physicians in USA)
VQE Visual Quality Experience (Cisco solution in the IPTV space) and VoIP/VoATM Packetization).
OKS-Ameridial Worldwide (S)
Products/Services: 118, 130, 133, 135
Oncontact Software (C)
One-to-One Service.com (S,C)
www.1 to 1service.com
Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software (C)
Optimum Communications Group, Inc. (S)
monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso]
See : Monsters ProTel, Inc. (S)
Other: Customer Information Systems
OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause) Teleservices (S)
OTG (1) See USB OTG.
(2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between (C)
Other: Voice Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. , PBX Security
Overseas Service Solutions (S)
PacificEast Corporation (S)
Packeteer, Inc. (M,V)
PC Telecom Corp. (V)
32 Taugwonk Spur SPUR - An early system on the IBM 650.
[Listed in CACM 2(5):16 (May 1959)]. , Ste. 2A
Stonington, CT 06378
Contact: Kevin Yorio
Other: Switching PC Telecom is the #1 source for your telecommunications needs. Backed by years of experience, an enormous inventory, and a winning team with groundbreaking service, we help operators save money by supplying them quality, warranty-based, refurbished telecom infrastructure equipment, and purchasing their no longer needed surplus telecom inventory to recover some of their capital investment. Call PC Telecom today.
PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models. Inc. (V)
Pegasystems Inc. (C)
Other: Business Process Management Software
Pepitone Worldwide (S)
Other: Productivity Improvement, Managerial Systems, Job Design
Phase 2 Solutions, Inc. (S)
Other: Multimedia / Video Production for Corporate Communication
PIKA Technologies Inc. (M)
PowerHouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Consulting (S)
360 - 5, Route 101 West,
Pine Tree Place
Bedford, NH 03110
Contact: Sales dept.
Other: Telecom Assessments, Information Technology Assessments PowerHouse is a management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business
service industry - an industry that provides services rather than tangible objects firm with a strategic focus on contact centers and telecommunications technology.
PowerHouse offerings provide clients with complete and unique solutions for their specific business challenges. Services include management consulting, strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , contact center solutions, information technology assessments, custom learning/training resources, telecommunications consulting, telecommunications assessments, procurement/project management, systems integration and IT infrastructure services.
Precision Response Corp. (S)
8151 Peters Rd., Ste. 4000
Plantation Plantation, city (1990 pop. 66,692), Broward co., SE Fla., a residential suburb of Fort Lauderdale; inc. 1953. The city has grown rapidly along with the development of S Florida. , FL 33324
Contact: Angela Brown Angela Browne for the British actress of similar name.
Angela M. Brown is an American soprano opera singer at the Metropolitan Opera in New York City. Her teachers were Virginia Zeani at the Indiana University Jacobs School of Music and Ginger Beazley at Oakwood College.
Precision Response Corporation (PRC) manages customer relationships for some of the world's leading corporations. PRC is a trusted outsourced provider of inbound and outbound teleservices, e-mail management, employee care, IVR, Web services and fulfillment ful·fill also ful·fil
tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils
1. To bring into actuality; effect: fulfilled their promises.
2. , each fully integrated with PRC's proprietary CRM technology to maximize service and quality.
PRIDCO PRIDCO Puerto Rico Industrial Development Corporation (Puerto Rican government agency) (SS)
#355 FD Roosevelt Ave., Ste. 404
Hato Rey, PR 00918
Products/Services: 145 Once your company decides to get established in Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. , the Puerto Rico Industrial Development Company The Puerto Rico Industrial Development Company (PRIDCO), along with the Puerto Rico Government Development Bank (GDB), was created by the government of Puerto Rico in 1942, during the administration of Governor Rexford G. (PRIDCO) remains by your side every step of the way, with services that will assist you and your company throughout the way. Be it in the marketing, design, infrastructure, or in the area of permits and regulations, PRIDCO will support your company in every way possible. PRIDCO has special departments, staffed with savvy professionals, who will support, counsel and assist you in various aspects.
Primus Knowledge Solutions (C)
Product Line, The (S)
Profitech Technology & Trade PVT. LTD. (V)
Prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection.
frontonasal prominence Networks (S)
Prosodie Interactive (S)
8411 W. Oakland Park Oakland Park is the name of several places in the United States:
Fort Lauderdale Fort Lauderdale (lô`dərdāl), residential, commercial, and resort city (1990 pop. 149,377), seat of Broward co., SE Fla., on the Atlantic coast; settled around a fort built (c.1837) in the Seminole War, inc. 1911. , FL 33351
Contact: Jim Blakely
Prosodie is an ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). that develops hosted interactive voice response (IVR) customer relationship services, e-commerce Web services, enhanced communications and alerting services, highcapacity voice message broadcasting and call center technology solutions, such as virtual ACD, predictive dialing and business intelligence/analytics.
QAS QAS Quality Assurance System
QAS Quality Assurance Specialist
QAS Quick Arbitration and Selection
QAS Queensland Apprenticeship Services (subsidiary of Commerce Queensland QCCI)
QAS Question and Answer Services
QAS Quick Address Systems (C)
529 Main St., Ste. 204
Charlestown, MA 02129-1104
Other: Address Verification Software
Are you forcing your customers to S-P-E-L-L it out? QuickAddress, from QAS, automatically generates a complete, accurate address from just a few keystrokes. The results? Savings of up to 20 seconds per call, better customer relations and higher profits. Please visit www.qas.com/cis, call (888)727-8330 or e-mail email@example.com for your FREE trial version.
An employee of a brokerage firm who brings a large amount of wealthy individuals or corporations to the brokerage firm's client base.
Rainmakers are usually compensated very well for their efforts (or connections). Systems, Inc. (S)
Other: Services Contract Renewals
ResponseTek Networks (S)
Other: Experience-based Management
RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. (C)
RMH RMH Ronald McDonald House
RMH Rocky Mountain House (Canadian national park)
RMH Rochester Methodist Hospital (Rochester, MN)
RMH Real Manly Hug
RMH Report on Macroeconomics and Health
RMH Recent Medical History (S)
15 Campus Blvd.,
Newtown Square, PA 19073
Contact: Clark Hausmann
Established in 1983, RMH is a pioneer in developing outsourced customer care solutions. With 11,500 dedicated employees and 14 strategically located domestic and international contact centers, RMH helps leading corporations optimize optimize - optimisation quality, price and satisfaction in building customer relationships.
Rockwell FirstPoint Contact (M,S)
Ron Weber and Assocs., Inc. (S)
RSVP (ReSerVation Protocol) A communications protocol that signals a router to reserve bandwidth for real time transmission. RSVP is designed to clear a path for audio and video traffic, eliminating annoying skips and hesitations. Call Center Service (S)
SandCherry, Inc. (C)
3999 West Chester West Chester, borough (1990 pop. 18,041), seat of Chester co., SE Pa., W of Philadelphia; inc. 1799. Primarily residential, West Chester was long the trade and processing center for an agricultural region that is now mainly suburbs. Pike pike, in zoology
pike, common name for the family Esocidae, freshwater game and food fishes of Europe, Asia, and North America. The pike, the muskellunge, and the pickerel form a small but well-known group of long, thin fishes with spineless dorsal fins,
Newton Square, PA 19073
Contact: Sales dept.
mySAP Customer Relationship Management (mySAP CRM) empowers companies to deliver customer value--and achieve profitable growth. The solution connects front- and back-office functions into a single, customer-centric operation. And enables collaboration across the value chain by providing access to relevant, personalized per·son·al·ize
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es
1. To take (a general remark or characterization) in a personal manner.
2. To attribute human or personal qualities to; personify. information from multiple data sources and business processes. mySAP CRM is the only CRM solution that connects your employees, partners, processes, and technology in a closed-loop customer interaction cycle. So you can convert prospects into first-time buyers first-time buyer n → persona que compra su primera vivienda
first-time buyer n → personne achetant une maison ou un appartement pour la première fois
first-time buyer . And first-time buyers into long-term customers.
Saratoga Systems (M)
SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig. Inc. (C)
www.sas (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com/customer
a noisy, gregarious bird that frequents the seashore. Web-footed, hook-billed, white with gray wings. Member of the family Laridae and of the genus Larus. Software (C)
Other: Legacy Integration; Terminal Emulation Using software in a desktop machine to make it perform like a hardware terminal. The emulated terminal is typically in the VT100-500 family, designed originally by Digital Equipment. ; Legacy Extension
Selway Group, Inc. (S)
Seneca Corp. (S)
Sennheiser Communications (M)
SER Ser serine.
smooth endoplasmic reticulum.
serine. Solutions, Inc. (C)
21680 Ridgetop Cir.,
Loudoun Tech Ctr.
Dulles, VA 20166
Contact: Maria Suarez
SER Solutions has provided contact center solutions since 1989. Technical quality and reliability are the hall-marks that have made SER a contact center industry leader. SER continues to be a breakthrough leader with Call Processing In telecommunication, the term call processing has the following meanings:
v. au·to·mat·ed, au·to·mat·ing, au·to·mates
1. To convert to automatic operation: automate a factory.
2. quality assurance solution.
Society of Workforce Planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce Professionals (SWPP SWPP Storm Water Pollution Prevention Plan
SWPP Society of Wedding & Portrait Photographers
SWPP Southwest Power Pool (Little Rock, AR)
SWPP Source Water Petition Program (EPA) ) (S)
SOFTEL Communications, Inc. (S,C)
Source One Communications (S)
17 State St.,
New York, NY 10004
Contact: Dave Shapiro
Source One Communications is a global outsourced provider of customer contact center programs. Specializing in near-shore and off-shore solutions, we provide high quality/lower cost inbound, outbound and internet contact center services for many Fortune 1000 organizations across several industries. We currently have operations located in New York, Toronto, London, Johannesburg, Sydney and Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, .
Spectrum Corp. (M)
Other: Wallboards, IP Wallboards
or Supermarine Spitfire
British fighter aircraft in World War II. A low-wing monoplane first flown in 1936, it was adopted by the RAF in 1938. Dialers (M,C)
SSSI SSSI Site of Special Scientific Interest (British Wildlife and Countryside Act 1981)
SSSI Site of Special Scientific Interest (under Antarctic Treaty)
SSSI Skin and Skin Structure Infection (S,C)
Other: Web-based Time Sheets
100 Garfield St., #100
Denver, CO 80206
Contact: Diane Stille
StarTek, a leader in the teleservices/contact center industry, serves a client list of elite Fortune 500 clients. StarTek has received recognition for excellent performance by Forbes, Fortune, Business Week and is a member of the Inc. Hall of Fame. Ranks #1 in quality, cost reduction, ramp-up speed for numerous clients.
STR-SpeechTech Ltd. (S,C)
Stratasoft, Inc. (C)
6401 Southwest Fwy.,
Houston, TX 77074
Contact: Sales dept.
Stratasoft, Inc. is the developer of StrataDial.VC2 -Virtual Contact Center, which is a set of essential telephony applications, including outbound predictive dialing, inbound automatic call distributor, voice mail and an auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. on an open standards-based, application-ready platform.
Strategic Advertising International LLC (S)
Strategic Computer Support, Inc. (C)
Surado Solutions, Inc. (C)
SureFIND Telephone Data Products (M)
126 Ocean Blvd.,
Atlantic Highlands, NJ 07716
Contact: Joel Barber Joel Barber was an early 20th century architect from New York who is best known as an early collector and promoter of duck decoys as folk art.
Barber began collecting the carved wooden decoys in 1918 after finding one by accident near his Long Island boathouse.
SureFIND delivers next-generation, premium quality phone append To add to the end of an existing structure. , RPA RPA Remote Patron Authentication
RPA Rural Payments Agency (UK Department of Environment, Food and Rural Affairs)
RPA Replication Protein A
RPA RNAse Protection Assay
RPA Regional Plan Association
RPA Random-Phase Approximation and reach-enhancement products that improve callable Callable
Applies mainly to convertible securities. Redeemable by the issuer before the scheduled maturity under specific conditions and at a stated price, which usually begins at a premium to par and declines annually. list size, file penetration and performance. SureFIND offers real time, online and batch access along with high-speed delivery and turnaround Turnaround
A situation where a company that has had poor performance for an extended period of time experiences a positive reversal.
A speculator may profit from a turnaround if he or she accurately anticipates the improvement of a poorly performing company. options for medium and large-scale deployments.
Symon Communications, Inc. (M,C)
500 N. Central Expwy expwy or expy
Plano, TX 75074
Contact: Sales dept.
SYMON specializes in real-time reporting, messaging and alerting systems along with an advanced infrastructure for consolidating real-time information. SYMON also provides revolutionary Web-based workforce management solutions. Symon products use the latest technology including web andwireless capability, bringing you both value and affordability. Our products help thousands of companies daily to understand their business in real-time and communicate important information for successful operation.
Synergy Solutions, Inc. (S)
121 Victor Heights Pkwy.,
Victor, NY 14564
Other: Visual Communication Systems TargetVision, a division of Symon Communications, specializes in solutions to reach agents and other employees with the right message, at the right moment, over the right medium. We feature a complete portfolio of software and hardware to author, collect, analyze and report real-time information and other content that promotes positivity and productivity.
TC Kokua, LLC (S)
TechExcel, Inc. (C)
Technion Communications Corp. (S)
Technology for Business Corp. (C)
Other: Custom and Packaged CTI/IVR Software
Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut)
TMC Texas Medical Center (Houston, TX)
TMC Traffic Message Channel
TMC The Movie Channel
TMC Traffic Management Center ) (S)
1 Technology Plz.,
Norwalk, CT 06854
Contact: Sales dept.
TMC is the world's leading Information resource in the call center and Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. industrys. TMC publishes Customer Inter@ction Solutions and Internet Telephony magazines, plus online publications Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). , BiometriTech, Alternative Power and more.
Telacquire Marketing Group Inc. (S)
Telcom FX (M)
Other: IVR Custom Applications
Other: Foreign Language Translation Services
Telecom, Inc. (S)
Other: Call Center, Telecommunications, Teleservices
TeleDirect International, Inc. (C)
17255 N. 82nd St.,
Scottsdale, AZ 85255
Contact: Dean Brown
Other: Customer Campaign Management Software & Services
TeleDirect enables proactive sales and customer service campaigns through our integrated campaign management and predictive dialer solution. This scalable solution, called Liberation 6000, allows organizations to reduce staffing costs, increase agent production and optimize campaign effectiveness, while complying with all regulations.
TeleManagement Search (S)
TELEMARKETING CONCEPTS (S)
80 Triangle Center The Triangle Center is primarily an office complex with several restaurants and a coffee shop in downtown Lexington, Kentucky. Originally envisioned as a shopping and dining complex bound by Broadway, East Main and South Mill Streets, it was constructed by the Webb Cos. ,
Bedford Hills, NY 10598
Contact: Dick Penn
TELEMARKETING CONCEPTS offers a full range of call center services. We perform inbound, outbound and e-commerce services from the U.S. and Philippines. We are specialists in the small business and home office market-place. Our b-to-b expertise includes office equipment, advertising/directory sales, publications, local and long distance. Our consumer experience is in home shopping Home Shopping commonly refers to the electronic retailing / home shopping channels industry, which includes such billion dollar companies as HSN, QVC, eBay, ShopNBC, Buy.com, and Amazon.com. , continuity products, credit cards and benefit club.
TeleMessage TeleMessage (LSE: MES), offers multiformat messaging services primarily focused around the PC. The messaging service comes in several forms mainly as a plug-in for Outlook, but also as toolbars which can be added to Internet browsers. (S,C)
Teleperformance USA (S)
Telephony@Work, Inc. (C)
4225 Executive Sq., Ste. 600
La Jolla La Jolla (lə hoi`yə), on the Pacific Ocean, S Calif., an uninc. district within the confines of San Diego; founded 1869. The beautiful ocean beaches, in particular La Jolla shores and Black's Beach, and sea-washed caves attract visitors and , CA 92037
Contact: Lance Fried
CallCenter@nywhere solution offers the industry's only menu-driven alternative to custom programming and systems integration for contact centers of all sizes, with validation See validate.
validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. coming from over 35 industry awards and successful deployments at Fortune 500 companies and top-tier carriers offering Telephony@Work powered hosted services at scale. This comprehensive, browser-based multimedia ACD solution includes all media types and delivers skills-based routing, quality monitoring/recording, blended predictive/preview dialing and the industry's lowest cost-of-ownership as validated val·i·date
tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates
1. To declare or make legally valid.
2. To mark with an indication of official sanction.
3. by university research.
TeleSynergy Research (USA), Inc. (M,C)
Other: Computer/Internet Transaction Monitoring Software
Teltronics, Inc. (M)
19111 Dallas North Pkwy., Ste. 250
Dallas, TX 75287
Contact: Steve Kuntz
Telvista offers innovative, high-quality customer care solutions ... each specifically designed to improve satisfaction, enhance efficiency and reduce costs. A complement of proven resources and creative individuals who become your champions--every contact, every day. The winner of numerous industry awards for quality and customer service, Telvista provides outsourced business process solutions to both domestic and international customers. Combining state-of-the-art technology with a strategically located network of contact centers through-out the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Mexico, Telvista offers a broad range of professional consulting services.
The Call Center School (S)
568 Grant Hwy.,
Lebanon, TN 37090
Contact: Penny Reynolds
The Call Center School provides a full range of education and training solutions to call center professionals. Students can choose from instructor-led training, Web seminars, e-learning curriculum or private customized courses. Our training and consulting services cover all aspects of call center management, including site selection and design, work-force planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.
The Rankin Group, Ltd. (S)
Tigerpaw Software (C)
TIXS TIXS Tactical Information Exchange System Inc. (V,S)
Toshiba America Information Systems Inc. (M)
TouchPoint Centers International (S)
+305 461 6100
TouchStar Software (C)
3025 S. Parker Rd., Ste. 925
Aurora Aurora, cities, United States
Aurora (ərôr`ə, ô–).
1 City (1990 pop. 222,103), Adams and Arapahoe counties, N central Colo., a growing suburb on the east side of Denver; inc. 1903. , CO 80014
Contact: Tiffany Tiffany, Tiffanie (UK)
a semi-longhaired version of the Burmese cat. It has a fine, silky coat in many colors. Kreinbrink
TouchStar Software provides the easiest to use, most reasonably priced predictive dialing solution available. TouchStar provides graphical, real-time productivity reporting. TouchStar notifies supervisors of performance problems and provides management tools such as agent monitoring, live coaching, text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. and digital call recording.
Touchtone Corp. (S,C)
Other: Marketing Automation Software
Tricom Teleservices LLC (S)
Tripp Lite (M)
n. pl. triv·i·a
The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems Inc. (C)
TTC TTC Trying To Conceive
TTC Toronto Transit Commission
TTC Trans Texas Corridor
TTC Toutes Taxes Comprises (French)
TTC Trident Technical College (North Charleston, SC)
TTC Temporary Traffic Control Marketing Solutions (S)
ULTRAPARK FREE ZONE & BUSINIESS CENTER (S)
UniPress Software (S,C)
Unveil Technologies (C)
Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters. Communications Corp. (S)
+44 1344 784900 x909
Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
330 South Service Rd.,
Melville, NY 11747
Contact: Steve Kaden
Other: Call Recording Solutions
Verint Systems is a leading global provider of intelligent recording and analytic an·a·lyt·ic or an·a·lyt·i·cal
1. Of or relating to analysis or analytics.
2. Expert in or using analysis, especially one who thinks in a logical manner.
3. Psychoanalytic. solutions for contact centers. Verint solutions deliver critical business insights to decision makers companywide, empowering the enterprise to enhance the quality of every department that touches its customers. Headquartered in Melville, NY, Verint is powered by 900 dedicated professionals across the globe and a worldwide customer care network. Today, companies In 50 countries rely on Verint for actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. to enhance performance and profitability.
Virtual Causeway (S)
Vision X Inc. (S)
Vocent Solutions Inc. (C)
Other: Voice Biometrics
Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. (M)
Other: Call Recording Solutions
VoiceLogger, Inc. (M)
VoxMedia Consulting, Inc. (C)
Other: Voice User-Interface Design, Voice Application Prototyping
WebDialogs, Inc (M,S)
Other: Online Surveys
Weikert & Co., LLC (S)
Other: Business Broker
Welch Welch , William Henry 1850-1934.
American pathologist and bacteriologist who discovered the bacteria that causes gas gangrene. Group, The (S)
3095 Promontory promontory /prom·on·to·ry/ (prom´on-tor?e) a projecting process or eminence.
A projecting part.
a projecting process or eminence. Peak Dr.,
Colorado Springs Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , CO 80920
Contact: Brent J. Welch
The Welch Group is led by its founding partner, Brent Welch. Welch's extensive experience includes leadership of many of the country's leading contact center service agencies. Complete consulting and training services ranging from operations and compliance to strategy and technology are available.
West Corp. (S)
11808 Miracle Hills Dr.,
Omaha, NE 68154
Contact: Mark Frei
West Corporation is one of the nation's premier providers of customer contact solutions, specializing in customized inbound, outbound, interactive, Internet, collections and conferencing services. Our customer contact solutions help you acquire new customers while increasing the loyalty and satisfaction of your current customers.
Other: Interactive Selling System
White Pajama (S,C)
WinShark Limited (C)
+44(0)23 8062 9179
Witness Systems (C)
Other: Business Performance Optimization, Performance Analysis, e-Learning
WNS WNS Washington (DC) Numismatic Society
WNS WADP Numbering System (World Association for the Development of Philately)
WNS Wireless Network Security
WNS Weismann-Netter Syndrome
WNS Western Snow Conference Global Services Pvt Ltd (S)
Other: Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in
XFER XFER Transfer International, Inc. (V)
Xten Networks, Inc. (M,C)
Xtrasource Inc. (S)
Other: Outsourced CRM - Acquisition, Service & Technical Support/Helpdesk Solutions
Yakima County Development Association
Young America Young America may refer to: Cities, towns, townships, etc.
Other: Consumer Promotion Fulfillment
Z-Firm LLC (C)
Zeacom, Inc. (C)
Code # Page # ACD Products 44 1. Auto Attendants 4. Digital Announcers (ACD) 5. Message Boards 6. PC-ACDs 7. Software 8. Stand-Alone 9. Associations 44 10. Audiotex Software 44 11. Billing 44 12. Call Accounting 44 13. Call Center Design/ Facilities Management 44 14. Call Center Simulation/ Testing Software 44 15. Caller ID Equipment 44 16. Collection Agencies 44 Communications Systems 46 17. AIN/Telco Platforms 18. Centrex 19. Communications ASP 20. IP-PBX 21. Key Systems 22. Multichannel Contact Center 23. Network Integration 24. Network Management/ Monitoring 25. PBXs 26. PC-PBX Hardware 27. PC-PBX Software 28. Reconditioned Phone Systems 29. Routers 30. Soft Switch 31. VoIP Gateways Computers 46 33. Computer Chassis 35. Fault-Tolerant 40. Network 43. Conferences And Expositions 46 Conferencing 46 44. Audio 45. Video 46. Consulting 46 47. Contact Management Software 48 CTI 48 48. CTI Distributors 49. CTI Software 51. Customer Analytics Software 48 Customer Relationship Management 48 52. ASP 53. Software 54. Database Management 50 55. Database Marketing 50 Dialing Equipment 50 56. Auto-Dialers 57. Predictive Dialers 58. Preview Dialers Direct Marketing/Response Products/Services 50 59. Ad Agency Services 60. Design Studio Services 61. Fulfillment 62. Fulfillment Software 63. Lead Tracking 64. Mailing House Services 66. Market Research Company 67. Printing Services 68. Real-time Marketing Software 69. ZIP+4 Software 70. Directory Services 52 71. Disaster Recovery 52 E-mail 52 72. E-mail ACD 73. E-mail Management Software 74. E-mail Management ASP 75. Embedded Operating Systems 52 76. Enterprise Resource Planning Software 52 FAX 52 77. Application Software 78. Boards 79. Broadcasting Products 80. Broadcasting Services 82. Fax Mail 84. On-Demand 86. Field Sales Products 52 Financial Services 52 87. Check And Credit Card Processing & Verification 91. Handsets 52 Headsets 52 92. Headsets 93. Headset Repair & Accessories Help Desk/Tech Support 52 94. ASP 95. Software Human Resources 54 96. Employment Testing 97. Motivation Products & Services 98. Recruiting 99. Temporary Help 100. International Call Back 54 Internet Products & Services 54 101. Instant Messaging 102. Internet & WWW Marketing Svcs. 103. Internet Service Provider 104. Internet Telephony Products/Svcs. 105. Portals/Search Engines 106. Text Char Software 107. Web Call Center Software 108. Web Callback Products 109. Web Collaboration/ Shared Browsing 110. Web Design/Hosting 111. Web Self-Service Solutions 112. Interpreter Services 54 113. ISDN Hardware/ Software 56 114. Knowledge Management Software 56 115. LAN-Based Telephony 56 116. Least-Cost Routing Systems 56 List Products/Services 56 117. Database Marketing/ Services 118. Direct Mail Lists 120. Online Databases 122. Telephone Number Look-Up Services 123. Logging & Monitoring 56 Long-Distance 58 124. Common Carrier 125. Directory Assistance 126. Reseller 127. Toll-Free (800/888) 128. Office Ergonomics/ Furniture 58 129. On-Hold Products/ Services 58 Outsourcing/ Teleservices Agencies 58 130. Inbound Teleservices 131. Interactive 800/900 Service 132. Multilingual Teleservices 133. Outbound Teleservices 134. Third-Party Verification Services 135. Web-based Services 136. Performance Analytics 62 Power Protection 62 137. Power Control/ Conditioning 138. UPS (Unint. Power Supply) 139. Premiums/Incentives 62 140. Remote Access/ Capabilities 62 141. Rentals/Leasing/ Financing 62 142. Sales Force Automation 62 143. Scripting Services/ Software 62 144. Security 62 145. Site Selection/Economic Development 62 146. Simultaneous Voice/Data 62 147. Speech- & Voice-to-Text Recognition 64 149. Systems Integration 64 150. Telemarketing Software 64 151. Telephone Monitoring Services 64 152. Testing Products/ Services 64 153. Toll-Fraud Detection 64 Training 64 154. Audio Cassettes 155. Books/Workbooks 156. Interactive/ Computer Training 157. TSR/Management Training Services 159. Unified Messaging 64 Voice Messaging Products 66 160. Integrated 161. Voice Mail Voice Products 66 162. Application Generator 163. Application Software 164. Data/Voice Line Equipment 165. Hardware 166. IVR Products 167. Text-to-Speech Conversion 168. Tool Kits 169. Voice Board Products 170. Voice Recognition 171. Workforce Management Software 66 173. Compliance Technologies & Solutions 68 172. Other 68