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Product/service codes index.

In the Alphabetical Listing Section of this directory you will find company names and contact information followed by a "product/service" line and a listing of numbers. These numbers refer to the individual product or service categories.




M - Manufacturer V - Value-Added Reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution.  S - Service Provider C- Computer Software Developer See Pages 16-17 for Product/Service Codes

3P Marketing Group, Inc.


Products/Services: 46,59,60

Other: VoIP & WiFi Go-To-Market Strategies

3PV - Third Party Verification (S)


Products/Services: 173,123,130,134

5by5 Networks (V,C)

510-732-5581 x260

Products/Services: 7,49,53,109,166


A-propos (C)


Products/Services: 51,54,104,171

Other: Software Development

AbleTel, Inc. (S)


Products/Services: 130,132,133,134



Products/Services: 55,130,133,134,135

ACCPAC ACCPAC Accounts Package
ACCPAC Accounting Package


Products/Services: 52,53,76,142,159

ACI ACI American Concrete Institute
ACI Arch Coal Inc
ACI Airports Council International (formerly Airport Associations Coordinating Council)
ACI Automobile Club d'Italia
ACI American Competitiveness Initiative
 Telecentrics, Inc. (S)


Products/Services: 130,133,134,135,145

Aculab (M)

+44 (0) 1908 273800

Products/Services: 31,78,113,167,170

Aculab (M)

850-763-9281 x111

Products/Services: 31,78,113,167,170

Advanced Data-Comm (S)

301 Data Ct.,

Dubuque, IA 52003

Contact: Mitch The name Mitch can mean:
  • A nickname for the name Mitchell, descending from the name Michael meaning "Who is like God"
  • Hurricane Mitch.
  • Mitch, a character in A Streetcar Named Desire.
  • Mitch, a character played by Luke Wilson in Old School (film).


Products/Services: 130,133,134

Other: Inbound/Outbound/CRM

Outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management.  with Advanced Data-Comm allows you to partner with professionals committed to your success. We use the latest tools to predict customer behavior and influence buying decisions. From detailed analysis to product awareness, we deliver Peace of Mind Customer Care.



Products/Services: 61,72,109,130,135

Ai-Logix, Inc. (M)

Corporate Park III

580 Howard Ave.

Somerset, NJ 08873


Products/Services: 26,44,49,123,165

Ai-Logix, Inc. designs and manufactures the finest CT integration and call recording products. Our hardware and software products are used by developers worldwide to provide CT solutions for call centers, public safety recording, financial institutions, service observation and more.

AIM Technology (C)


Products/Services: 136

Other: Contact Center Analytics

Alorica Inc. (S,C)


Products/Services: 47,53,61,130,135

Alpine ALPINE Antihypertensive Treatment and Lipid Profile in a North of Sweden Efficacy Evaluation (drug trial)
ALPINE Advanced Logistics Program Integration and Engineering
 Access, Inc. (S)


Products/Services: 71,130,131,132,135

AltiGen Communications (M)

510-252-9712 x321

Products/Services: 20,31,49,115

Other: IP Phones

Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter.  Software (C)

+351 21 412 9800

Products/Services: 7,22,49,109

Amae Software (S,C)


Products/Services: 46,47,151,166

Other: Enterprise Customer Feedback Collection and Reporting

AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team  Software (M)


Products/Services: 47,56,57,150,166

Amcom Software, Inc. (C)


Products/Services: 1,49,70,71,147

Amdocs ClarifyCRM (S)


Products/Services: 53

American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses.  Incentive Services (S)


Products/Services: 97

Amtech Marketing, Inc. (S)


Products/Services: 46,98,143,156,157



Products/Services: 95,106,107,159,160 (S)


Products/Services: 1,107,147,166,170

AnswerNet Network (S)


Products/Services: 130,132,133,134,61

APAC Customer Services
For other uses, see APAC (disambiguation).

APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality
, Inc. (S)

6 Parkway North Center,

Deerfield, IL 60015

Contact: Sue Millspaugh


Products/Services: 46,130,132,133,135

APAC Customer Services, Inc. is a leading provider of customer interaction solutions for market leaders in financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
, insurance, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , healthcare and logistics. APAC APAC Australian Partnership for Advanced Computing
APAC Agricultural Policy Analysis Center
APAC Asia and Pacific
APAC Asian Pacific American Coalition
APAC Adapted Physical Activity Council (American Alliance for Health) 
 partners with its clients to deliver custom solutions that enhance bottom-line performance. Founded in 1973 and headquartered in Deerfield, Illinois Deerfield is a village in Lake County, Illinois, United States. A portion of the village is in Cook County, Illinois, United States. The population was 18,420 at the 2000 census. It is one of the predominant suburbs that make up Chicago's North Shore region. , the company employs about 14,000 people and maintains 39 customer interaction centers across the nation.

Applied Media Technologies Corp. (S)

727-531-3105 x137

Products/Services: 129

Aradiant Corp. (S)


Products/Services: 71,94,130,131,135

Arista arista (ä·riˑ·st  Corp. (V)


Products/Services: 33,35,40,138,149

Artisoft (C)


Products/Services: 7,1,20,25,27

ASA Asa (ā`sə), in the Bible, king of Judah, son and successor of Abijah. He was a good king, zealous in his extirpation of idols. When Baasha of Israel took Ramah (a few miles N of Jerusalem), Asa bought the help of Benhadad of Damascus and  Solutions, Inc. (S,C)

8040 E. Morgan Trail, #21

Scottsdale, AZ 85258

Contact: Sally Arnold


Products/Services: 13,46,147,149

ASA Solutions, Inc. is a fullservice provider of consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services  including interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), speech recognition and text-to-speech applications, computer-telephony integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. , design and development, solutions integration, project management, support services and staffing. ASA has written IVR applications for companies worldwide including financial institutions, public utilities, telecommunication/cable, insurance, healthcare, transportation, and more.

ASC ASC Ambulatory surgery center, see there  telecom L.P. (M,S)


Products/Services: 123,136,151

Aspect Communications (C)

1310 Ridder Park Dr.,

San Jose San Jose, city, United States
San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850.
, CA 95131


Products/Services: 7,49,136,166,171

Aspect Communications is the world's largest company focused exclusively on contact center solutions, and the only one that unifies workforce, information and communications to deliver exceptional customer service. The Aspect brand is trusted by more than 75 percent of the Fortune 50, and more than 3 million customer sales and service professionals worldwide rely on Aspect's mission-critical business communications solutions.

asplanned ltd (S)


Products/Services: 13,128

Other: Movement, Management and Maintenance of Office Furniture

Audiocom (V,S)


Products/Services: 2,3,4,5

Avaya (M,C)

211 Mt. Airy air·y  
adj. air·i·er, air·i·est
1. Of, relating to, or having the constitution of air.

2. High in the air; lofty.

3. Open to the air: airy chambers.


Basking Ridge, NJ 07920

Contact: Jonathan Varman


Products/Services: 7,22,57,115,166

Avaya's Customer Interaction Suite includes Contact Management, SelfService, Proactive Contact and Operational Effectiveness with Avaya's contact center software. includes: multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple  predictive routing across voice, e-mail, Web-based communications; compliant outbound out·bound  
Outward bound; headed away: outbound trains.

Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships"
 dialing; speech-based selfservice with Voice XML/IP support and consolidated real-time reporting. The Avaya IP Office, a high performance telephony/data server for small/medium businesses, is an IP or circuit-switched PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN).  and supports integrated contact centers and other communication applications.


Bandwidth Place (S)

403-670-9991 x702

Products/Services: 103,124,126,127

Other: Data and Voice Services Broker

Barbados Investment Development Corporation (S)

800 Second Ave.,

New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
, NY 10017

Contact: Ezra Catwell


Products/Services: 145

The BIDC is the economic development agency of the Government of Barbados responsible for promoting and facilitating the establishment and expanslon of business enterprises in Barbados. This agency also serves as administrator of the country's attractive industrial incentives program. BIDC in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere.  is particularly active as an advisor to clients with interest in outsourcing or establishing companies in Barbados in the areas of information communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems
engineering, technology - the practical application of science to commerce or industry
, in particular call centers.

Barber A barber (from the Latin barba, "beard") is someone whose occupation is to cut any type of hair, give shaves, and trim beards. In previous times, barbers also performed surgery and dentistry.  Consulting (S)

126 Ocean Blvd.,

Atlantic Highlands, NJ 07716

Contact: Kathryn Barber


Products/Services: 46,122,157

Since 1989, Barber Consulting has provided call center and direct response consulting to leading companies. Offerings include end-to-end assessment, strategic, operations and financial planning Financial planning

Evaluating the investing and financing options available to a firm. Planning includes attempting to make optimal decisions, projecting the consequences of these decisions for the firm in the form of a financial plan, and then comparing future performance against
, on/off shore outsource management, training for sales, retention, customer service, team building and management, performance improvement and executive coaching Executive coaching basically refers to bringing about an improvement in the overall personality of an individual for a better outcome professionally. These are like any other coaching classes; the only difference is that they are meant for business executives, entrepreneurs, HR .

BenchmarkPortal, Inc. (S,C)

805-614-0123 x36

Products/Services: 13,46,157

Other: Benchmarking

BeVocal (S)


Products/Services: 19,131,163,170

Other: Virtual Call Center

Big Sky Technologies, Inc. (C)


Products/Services: 52,94,159,160,166

Blakey Services (S)


Products/Services: 117,131

Other: OLAP (OnLine Analytical Processing) Decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies. OLAP tools are used to perform trend analysis on sales and financial information. , Pay-as-use Services

Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C.  (C)


Products/Services: 22,46,136,171

Other: Performance Management/Workforce Optimization optimization

Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics.

BPA BPA British Paediatric Association.  International (S)

The Cedarhurst Center

445 Central Ave.

Cedarhurst, NY 11516

Contact: David Blackwell David Blackwell (born April 24, 1919) is Professor Emeritus of Statistics at the University of California, Berkeley, and is one of the eponyms of the Rao–Blackwell theorem. In 1965 he was the first African American to be inducted into the National Academy of Sciences.  


Products/Services: 123,134,135,136,151

BPA provides outsourcing of call monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.  and coaching designed to provide a flexible resource. Through the web site data and recordings are supplied that provide a complete picture of call quality. Measurement and feedback processes are unique, objective and based on over 15 years of research and experience in the area of performance development.

BT Conferencing See teleconferencing.  (S)


Products/Services: 44,130,131


Call Compliance (S)

90 Pratt Oval, 1st FI.

Glen Cove Glen Cove, city (1990 pop. 24,149), Nassau co., SE N.Y., on the north shore of Long Island, at the entrance to Hempstead Harbor; settled 1668, inc. as a city 1918. , NY 11542

Contact: Phyllis Gorham


Products/Services: 173,55,117,133

Other: Do-Not-Call Automatic Blocking and Compliance CCI's patented, award-winning TeleBlock system is the first and only product that automatically screens and blocks outbound calls against selected Do-Not-Call and Do-Not-Fax lists on telephone carrier level. No additional hardware or software requirements. No login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on.  or logoff See logout.  necessary. Fully compatible with all calling equipment. (S)


Products/Services: 96,98,99,145,157

Calltrol Corp. (C)

877-673-6284 x124

Products/Services: 49,56,57,58,150

Castel, Inc. (M)

100 Cummings Ctr., Ste. 157H

Beverly, MA 01915

Contact: Walter Elicker

978-236-1000 x634

Products/Services: 22,30,57,113,146

Castel, Inc. develops, markets, implements and supports a suite of open, CTI-focused contact management capabilities that communicate on a peer-to-peer basis with the public switched telephone network for precise, timely call handling. DirectQuest, Castel's patent-pending solution, consists of a set of modular software See modular programming.  solutions for inbound in·bound 1  
Bound inward; incoming: inbound commuter traffic.

Adj. 1. inbound
 call distribution, outbound dialing and inbound/outbound call blending. These modules can be implemented individually or as integrated components for full-featured call handling.


A very speculative grade assigned to a debt obligation by a rating agency. Such a rating indicates default or considerable doubt that interest will be paid or principal repaid. Also called Caa.
 Interactive Corp. (S)

600 Jefferson St., 5th FI.

Houston, TX 77002

Contact: CJ Johnson


Products/Services: 130,132,133,134,135


CCC Interactive is a leading provider of comprehensive customer relationship management and eCRM solutions. Our reputation has been built on exceptional quality, service, responsiveness and flexibility. Our clients include Fortune 500 companies in the energy, financial services, telecommunications and technology industries.

Center Partners (S)

4401 Innovation Dr.,

Fort Collins, CO 80525

Contact: Martha Lanaghen


Products/Services: 13,130,131,132,133

Center Partners is a division of WPP Group WPP Group plc (LSE: WPP) (NASDAQ: WPPGY), based in London, United Kingdom, is one of the world's largest communications services groups (and one of the big six advertising holding companies, the others being Omnicom, Interpublic, Publicis, Dentsu and Havas) employing  pic., one of the world's premier communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D.  with revenues exceeding $7 billion. Headquartered in Fort Collins, Colorado The City of Fort Collins, a home rule municipality situated on the Cache la Poudre River along the Colorado Front Range, is the county seat and most populous city in Larimer County, Colorado. , Center Partners provides a broad spectrum of call center services for clients based in North America and overseas. Whether you want to partner on an existing program, test a new program, or just add flexibility, security and room to grow--we can help.


CenterForce Technologies, Inc. (C)


Products/Services: 51,53,136,171

Other: Best Time to Call Software

Centrepoint Technologies Inc. (M)

888-332-9322 x123

Products/Services: 20,25,100,104,115

CH Consulting (C)


Products/Services: 46,110,133,150,171

Chordiant Software, Inc. (C)


Products/Services: 53,107,111,109,114

Cintech Solutions (C)

513-731-6000 x2642

Products/Services: 7,6,12,22,72

CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission)  Technologies (M,C)


Products/Services: 18,20,31,104,115

ClientLogic (S)


Products/Services: 55,61,130,132

Other: E-mail/Chat Services

CobbleSoft International Ltd. (C)


Products/Services: 46,54,95,107,111

Collaboration Technologies (C)


Products/Services: 7,57

Colwell & Salmon Communications, Inc. (S)

24 Computer Dr. West,

Albany, NY 12205

Contact: Denise Knaack

518-482-1596 x423

Products/Services: 66,130,132,133,135

Colwell & Salmon is a recognized leader providing global, Web-enabled inbound and outbound teleservices, channel marketing programs, market

research and back-office BPO BPO Business Process Outsourcing
BPO Benevolent & Protective Order (of Elks of the USA)
BPO Benzoyl Peroxide
BPO Business Process Optimization
BPO Broker Price Opinions
BPO Buffalo Philharmonic Orchestra
, both domestically and globally. We provide a commitment to quality and expertise in B-to-B high-tech and specific B-to-C segments and have developed an offshore model that is unique to the industry. Contact us for a consultation or quote.

CommuniTech (V)

888-795-7222 x478

Products/Services: 91,93,92,104

Computer Telephony See CTI, VoIP and IP telephony.

Computer Telephony - Computer Telephone Integration
 Solutions (C)


Products/Services: 7,49,72,123,166

Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental.  Software (M,C)

6 Technology Park Dr.,

Westford, MA 01886

Contact: Candace Berman


Products/Services: 7,22,57,73,166

Concerto Software, Inc. is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, e-mail, the Web and fax. With its financial stability, talented people, innovative technology, more than 20 years of experience and 100 percent focus on the contact center, Concerto Software is a trusted partner to companies across the globe.

Conjoin (C)

781-275-3180 x7832

Products/Services: 53,107,114,142,150

Connoisseur Teleservices (S)


Products/Services: 130,133

Contact America


Other: Call Center Outsourcing Services

Contact America (S)


Products/Services: 130,131,132,133,135

ContactCenters, Inc. (S)

34 Benford Dr.,

Princeton Jct., NJ 08550-1328

Contact: Vijay Aluwalia


Products/Services: 46,130,133

Other: Global Outsourcing / Offshoring
Offshore may refer to oil and natural gas production at sea; see oil platform.

Offshoring describes the relocation of business processes from one country to another.

We help our clients grow faster and become more profitable by helping prioritize pri·or·i·tize  
v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem
To arrange or deal with in order of importance.

, select and implement outsourcing projects that yield high returns. Our clients become more competitive by improving quality, reducing costs and responding faster to market conditions. Our size, speed, accessibility, cross-functional expertise, project management discipline and business networks enable us to deliver superior returns faster.

Convedia Corporation (M)


Products/Services: 44,160,166

Other: Media Server

Convergys (S)

201 E. Fourth St.,

Cincinnati, OH 45202

Contact: Teresa Williams


Products/Services: 11,51,53,114,135

Convergys provides customer management for leading companies worldwide, helping them transform their customer relationships into a competitive advantage. Services include: e-services, customer care, inbound/outbound campaigns, direct response, account management, technical support, IVR, market research, database marketing services and billing.

Copia International, Ltd. (C)

1220 Iroquois Ave.,

Naperville, IL 60563

Contact: Sales


Products/Services: 27,73,79,82,84

Copia International, Ltd., established in 1987, is a publisher and developer of high-quality, high-performance business fax, voice and e-mail software. Constantly striving to bring enhanced solutions, Copia has integrated with the Artisoft TeleVantage Telephone System to offer true business automation.

CosmoCom (C)

121 Broad Hollow Rd.,

Melville, NY 11747

Contact: Sales


Products/Services: 7,22,104,109

Other: Unified IP Contact Center

CosmoCom is the leading provider of network-hosted contact center and contact center on-demand platforms to the world's major telcos. Don't bother with the hassle Hassle () is a location in Närke, Sweden, where a Celtic treasure was found in 1936.

It comprises a large bronze cauldron which contained two Bronze Age swords of the Hallstatt type, a pommel of bronze, two bronze buckets with
 and cost of in-house contact center deployment; instead, subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day"
subscribe, take

buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company";
 a contact center on-demand service offered by your telco. For more information, please visit CosmoCom at

Creative Marketing Strategies, Inc. (S)

15 E. Centre St.,

Woodbury, NJ 08096

Contact: Randy Reitz

856-384-1111 x2408

Products/Services: 130,133,134

Other: Political

CMS (1) See content management system and color management system.

(2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system.
 specializes in the financial, telecommunications, insurance and political industries for business-to-business and business-to-consumer programs. We provide an experienced account development team of account management, data programmers This is a list of programmers notable for their contributions to software, either as original author or architect, or for later additions.

See also: Game programmer, List of computer scientists

 and support staff to develop programs that will generate the best results for our clients.

CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  Teleservices Inc. (S)


Products/Services: 16,54,130,133,136

CRMXchange (S)


Products/Services: 9,43,45,105,157

CrystalVoice Communications, Inc. (S,C)

805-899-4260 x2132

Products/Services: 104,107,109,140,163

CTI Direct LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control

305-263-6746 x2103

Products/Services: 6,13,26,27,48

Cummins Power Rent (M)


Products/Services: 71,137,138,141

Customer Feedback Solutions, Inc. (C)


Products/Services: 22,46,47,53,73

Customer Relationship Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM.  (S)


Products/Services: 46,97,136,151

Other: Customer Feedback Measurement

Customer Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action.  Solutions LLC (S)


Products/Services: 46,136,156,157

Other: Call Center Business Processes

Cyber City Teleservices (S)


Products/Services: 130,131,132,134

Other: Back-Office Processing Services


Data Collection Resources (M,C)

80 Caisson caisson (kā`sən, –sŏn) [Fr.,=big box], in engineering, a chamber, usually of steel but sometimes of wood or reinforced concrete, used in the construction of foundations or piers in or near a body of water. There are several types.  Rd.,

Colchester, CT 06415

Contact: Lori Fratilla


Products/Services: 123,151

Other: Agent Evaluation and Screen Capture

DCR DCR Department of Conservation and Recreation
DCR Decrease
DCR Digital Cable Ready (television)
DCR Dark Crisis (Yu-Gi-Oh! cards)
DCR Debt Coverage Ratio
DCR Dacryocystorhinostomy
, a leading provider of quality monitoring solutions, pioneered affordable solutions and is credited with challenging the belief that recording solutions must be expensive and proprietary. Customer Experience Monitoring Suite (C.E.M.S) optimizes contact center performance offering random and total record, agent evaluation, screen capture, record on demand and e-learning solutions.

Data Square, LLC (S)


Products/Services: 46,55,117

Other: Data Mining, CRM, Data Warehousing See data warehouse.

data warehousing - data warehouse
, Strategic Analysis

Data-Tel Info Solutions (C)

500 W. Southern, Ste. 16

Mesa, AZ 85210

Contact: Sales dept.


Products/Services: 53,57,123,150,166

xSELLerator, our fully-blended inbound, outbound, and Web-bound call center solution, includes an advanced predictive dialer An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can spend their time talking rather than waiting for calls to go through as well as hanging up , ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents.  and interactive voice response functionality, text-to-speech tools, Web chat, and numerous other features that will allow your agents to effectively implement your CRM and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations.  initiatives. Utilizing industry standard hardware, coupled with an open architecture, xSELLerator allows for interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other.  with many existing call center software applications.

Dees Communications (M)


Products/Services: 15,123,137,140,164

Delta Protocol Test Solutions (M,C)

215-657-5270 x138

Products/Services: 24,104,136,146,162

DialResults (C)

888-839-3613 x219

Products/Services: 49,57,150,166

Other: Call Center Software


Dictaphone Corp. (M,S)

3191 Broadbridge Ave.,

Stratford, CT 06614-2559


Products/Services: 123,136

Other: Workforce Relationship Management; Quality Monitoring

Dictaphone is a leading provider of recording, monitoring and Workforce Relationship Management (WRM WRM World Rainforest Movement
WRM War Reserve Materiel
WRM White Rose Movement (UK band)
WRM Windows Rights Management (Microsoft)
WRM Water Recovery Management
WRM Women's Rights Movement
) solutions for contact centers. Dictaphone's ContactPoint Workforce Relationship Management solution optimizes agent performance by helping contact centers hire and retain the best agents, assess them fairly and consistently and empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems  them with the right training and rewards.

Digisoft (M)

212-687-1810 x105

Products/Services: 49,53,57,143,150

Digital Speech Systems, Inc. (M)

972-235-2999 x114

Products/Services: 1,123,136,159,161

Do Not Call Protection (S)


Products/Services: 46,56,79,150

Other: Do Not Call Compliance

Document Sciences Corporation (C)


Products/Services: 173,142

Other: Correspondence Software, Variable Data Publishing The introduction to this article provides insufficient context for those unfamiliar with the subject matter.
Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page.

DPAC DPAC Denver Performing Arts Complex (CO, USA aka: DCPA)
DPAC Deferred Policy Acquisition Costs (insurance)
DPAC District Parent Advisory Committee
DPAC Dover Partnership Against Crime
 Technologies Corp. (S)


Products/Services: 149

DPD DPD Department of Planning and Development
DPD Dihydropyrimidine Dehydrogenase
DPD Dead Peer Detection (Cisco)
DPD Division of Parasitic Diseases (US CDC)
DPD Dominant Wave Period
DPD Drug Product Database
 International (C)

714-695-1000 x212

Products/Services: 53,73,77,78,142

Dynamic Instruments (M)

858-278-4900 x1212

Products/Services: 123,140

Other: Quality Evaluation Grading Software


eAssist Global Solutions (C)


Products/Services: 22,73,106,107,111

EasyIVR (S,C)


Products/Services: 131,133,160,161,166

eCoast Sales Solutions (S)


Products/Services: 47,52,130,133,142

Edgil Associates (C)

978-251-9932 x245

Products/Services: 87

eGain Communications Corp. (C)


Products/Services: 22,73,111,109,114

Electronic Technical Services, Inc. (M,C)


Products/Services: 56,57,58,150,166

Elix (S,C)

514-768-1000 x2323

Products/Services: 49,104,147,149,166

eMicrophones, Inc. (V)


Products/Services: 92,104,161,170

Employment Technologies Corporation (S)


Products/Services: 14,46,96,98,152

empolis North America (M)

1 New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt.  Executive Park,

Burlington, MA 01803


Products/Services: 95,105,107,111,114

empolis provides Knowledge Management solutions for supporting high value, complex products. The empolis Service Lifecycle Knowledge Management system features unique domain-specific search capabilities and knowledgebase development for technical assistance centers, field service and customer self-service. Typical rollouts are completed in 90 days or less, and result in immediate benefits from faster and more accurate problem resolution.

enGenic Corp. (S,C)

604-639-6391 x101

Products/Services: 160,166,162,163,165

Enterprise Integration Group


Products/Services: 46,143,147,149,166

Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies.  (C)

615 Second Ave., Ste. 400

Seattle, WA 98104


Products/Services: 123,156,171

Envision develops agentfocused technologies that provide for the success of the enterprise through the people who make every customer contact count: contact center agents. The product line includes Envision[TM] Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , Envision[TM] Quality Monitoring, Envision[TM] eLearning and Envision[TM] Logging.

Envox (M)


Products/Services: 49,166,162,163

EnvoyWorldWide, Inc. (S)


Other: Notification and Alerting Services A service provided to notify appropriate organizations regarding aircraft in need of search and rescue aid, and assist such organizations as required.  

Epicor Software Corp. (C)

8100 SW Nyberg Rd.,

Tualatin, OR 97062

Contact: Greg Horton


Products/Services: 53,95,105,111

The Clientele Group of Epicor delivers highly regarded CRM solutions that allow businesses to better communicate, track and build relationships with customers. Offering both CRM and internal help desk solutions, Epicor solutions deliver high-level functionality to small to midsized enterprises.

EPMContact (S)

+574 3897013

Other: Contact Center

EPOS (Electronic Point Of Sale) See point of sale.  Corp. (M)


Products/Services: 111,147,159,166,170

ESI (Edge Side Includes) A markup language for Web pages that enables elements of a Web page to be dynamically assembled in servers distributed throughout the Internet.  (Estech Systems, Inc.) (M)


Products/Services: 20,21,104,115,161

etalk Corp. (C)


Products/Services: 53,114,123

eTelecare International (S)


Products/Services: 94,130,133,134,135

Excendia (M,C)


Products/Services: 7,30,95,159

Other: Access to Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see .

Microsoft Outlook or Outlook (full name Microsoft Office Outlook
 by Phone

Executive Communication Systems


Products/Services: 24,28,31,164

Other: Voice Recording Equipment, Quality Assurance Management Software

EximSoft Technologies (S,C)


Products/Services: 75,114,142,144

Other: Smart Card Solutions

Expert Tele-Services, Inc. (S)


Products/Services: 13,46,130,133

Expertcity, Inc. (S)

5385 Hollister Ave.,

Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , CA 93111

Contact: Chuck Massanari


Products/Services: 94,106,107,109,140

Go ToAssist is a Web-based screen sharing screen sharing - Audiographic Teleconferencing  solution that enables full remote desktop sharing See remote control software.  with mutual mouse and keyboard control, chat, Web page push and file transfer. It works with firewalls and dial-up connections, plus there is no installation on end-user machines.

Eyebill Interactive Solutions (S,C)

+359 88 287 556

Products/Services: 11,49,116


Firstwave Technologies, Inc. (C)


Products/Services: 51,52,53,136,142

Flash Horizon Inc. (M,S)

905-238-7080 x103

Products/Services: 11,20,30,31,115

FlexSolv (S,C)


Products/Services: 7,20,46,49,163

Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead.  International (M)

972-680-0700 x1601

Products/Services: 44,71,104,109

Other: Emergency Collaboration / Conferencing

FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Inc. (S)


Products/Services: 53,55,95,114,142

Fused fuse 1 also fuze  
1. A cord of readily combustible material that is lighted at one end to carry a flame along its length to detonate an explosive at the other end.

 Solutions (S,C)

51 Main St.,

Potsdam, NY 13676

Contact: Chuck McGee


Products/Services: 94,95,111,135,171

Fused Solutions is an industry leader in call center technology and help desk services. Since 1995, Fused Solutions provides both hosted and licensed solutions for several market verticals, including Internet and application service providers, technology equipment manufacturers and corporate IT shops. Built on KnowPlex, a multitenant, trouble-ticket/CRM application, Fused Solutions offers modular products and services for providing custom call-center solutions for your organization.


Gematech, Inc. (M,S)


Products/Services: 8,71,151

Other: Virtual Call Center, Voice Recording

Genesys Telecommunications Laboratories, Inc. (C)

2001 Junipero Serra Blvd.,

Daly City Daly City, city (1990 pop. 92,311), San Mateo co., W Calif., a suburb of San Francisco; inc. 1911. Daly City is primarily residential, its population having grown significantly since the 1970s. , CA 94014


Products/Services: 22,49,167,163,171

Genesys' integrated suite of open, infrastructure-indepdendent solutions enable businesses to deliver more consistent, cost-effective communications with their customers by intelligently routing incoming interactions based on business rules, individual customer knowledge, overall business value, agent skill sets and companywide business processes.


GiveMePower Corp. (C)


Products/Services: 13

Other: Computer Aid Design/Vector Graphics Software

Givex Corporation (S)


Products/Services: 46,139

Other: Gift Card & Loyalty Programs

GL Communications Inc. (M)

301-670-4784 x114

Products/Services: 24,152

Gordon Kapes, Inc. (M)


Products/Services: 24,113,138,140,152

Gryphon Networks (S)


Products/Services: 12,23,54,117,150


Hamilton Contact Center Services (S)


Products/Services: 130,133,135

Harte-Hanks (S)


Products/Services: 55,61,63,130,133, Inc. (M,S)


Products/Services: 44,93,92

HeartMath LLC (S,C)


Products/Services: 46,96,97,136

Help Desk NOW (S)


Products/Services: 130,132,142

High Tech High Touch Solutions, Inc. (S)


Products/Services: 43,46,99,149

Other: Help Desk and Call Center Consulting Services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.)
service - work done by one person or group that benefits another; "budget separately for goods and services"

HigherGround Inc. (C)

818-591-3133 x295

Products/Services: 12,123,151

Other: Liability Recording, Agent Evaluation

HotShotTools (C)


Products/Services: 46,47,53


IEX IEX Ion Exchange (chromatography)
IEX Inter-Exchange Carrier
 Corp. (C)


Products/Services: 7,46,53,73,171

Impact Learning Systems (S)


Products/Services: 154,155,156,157

Other: Call Center Blended Learning Blended Learning is the combination of multiple approaches to learning. Blended learning can be accomplished through the use of 'blended' virtual and physical resources. A typical example of this would be a combination of technology-based materials and face-to-face sessions used  Products

InfoCision Management Corp. (S)

325 Springside Dr.,

Akron, OH 44333

Contact: Todd Grable


Products/Services: 46,130,131,133,134

InfoCision is the nation's premier contact center and agency with more than 20 years experience in commercial and nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive.

Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law.
 marketing. Our superior quality means unbeatable results that deliver long-term customer relationships. We provide inbound customer care, outbound sales and a full menu of e-commerce solutions.

Infographics UK Ltd. (V,C)

+44 (0) 1592 750677

Products/Services: 53,95,114,142

infoUSA (S)

5711 S. 86th Circle,

PO Box 27347

Omaha, NE


Contact: Sales dept.


Products/Services: 55

infoUSA is the leading provider of sales and marketing support for products for all types of businesses, from small mom & pop shops to large corporations. The company complies the world's finest World's Finest may refer to:
  • A number of DC Comics- related media, typically involving the teaming up of iconic superheroes Superman and Batman.
  • World's Finest Comics
 databases of 14 million U.S. businesses and 200 million U.S. consumers, and 1.2 million Canadian businesses Canadian Business is the longest-publishing business magazine in Canada. It was founded in 1928 as The Commerce of the Nation, the organ of the Canadian Chamber of Commerce. The magazine was renamed Canadian Business in 1933.  and 12 million Canadian consumers under one roof in Omaha, NE. The products derived from these databases include sales leads A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). , mailing lists An automated e-mail system on the Internet, which is maintained by subject matter. There are thousands of such lists that reach millions of individuals and businesses. New users generally subscribe by sending an e-mail with the word "subscribe" in it and subsequently receive all new , diskettes, 3x5 sales leads cards, business directories, DVD DVD: see digital versatile disc.
 in full digital video disc or digital versatile disc

Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology.
 & CDROM See CD-ROM.  products, mapping products, and also delivery of data on the Internet.

Initium Technology (V)


Products/Services: 46,53,54,76,105

Innovative Marketing Strategies, Inc. (S)

11350 Tomahawk tomahawk [from an Algonquian dialect of Virginia], hatchet generally used by Native North Americans as a hand weapon and as a missile. The earliest tomahawks were made of stone, with one edge or two edges sharpened (sometimes the stone was globe shaped).  Creek

Pkwy., Ste. 200

Leawood, KS 66211

Contact: Mark Lambert


Products/Services: 54,144,173

IMS (1) See IP Multimedia Subsystem.

(2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS.
 provides a wide range of integrated direct marketing solutions in telecommunications, political, publishing and financial services. Our goal is to become the partner of choice in the industry by providing a personal touch to our clients and their customers.

Inova Corp. (M,C)


Products/Services: 5,47,97,136,149

Insights & Solutions (S)


Products/Services: 46,64,66,67,136

InstantService (S)


Products/Services: 74,106,107,111,109

Integrated Document Technologies (V,S)


Products/Services: 114

Interaction Metrics (S)

503-230-4898 x1

Products/Services: 136, 151

Other: E-mail Monitoring Services The general surveillance of known air traffic movements by reference to a radar scope presentation or other means, for the purpose of passing advisory information concerning conflicting traffic or providing navigational assistance.  

Interactive Marketing Solutions (S)

1120 Avenue of the

Americas, 14th fl.

New York, NY 10036

Contact: IMS client services


Other: Do-Not-Call Compliance Interactive Marketing Solutions, a subsidiary of the Direct Marketing Association, was organized in 2001 to help direct marketers comply with the requests of consumers who do not want to receive unsolicited un·so·lic·it·ed  
Not looked for or requested; unsought: an unsolicited manuscript; unsolicited opinions.

 marketing material via mail, e-mail and/or telephone. IMS manages a database of nearly 15,000,000 consumers and the "do not call" lists for the states of Maine, Pennsylvania, Vermont and Wyoming.


interlinkONE, Inc. (C)

978-694-9992 x34

Products/Services: 52,53

iSKY (S)

800-351-5055 x4314

Products/Services: 13,22,117,130,133


Kall8 (S)


Products/Services: 63,127,151,159

Kanisa, Inc. (C)


Products/Services: 95,105,107,111,114

Knowlagent (C)


Products/Services: 14,156

Other: Agent Performance Management Software


Left Bank Solutions, Inc. (C)

11777 San Vicente San Vicente (sän vēsān`tā), city (1993 pop. 28,529), central El Salvador. Among its industries are textile manufacturing and sugar milling. San Vicente is the commercial center of a region that produces coffee and sugarcane.  Blvd.,

Ste. 710

Los Ageles, CA 90049

Contact: Chuck Ciarlo

310-207-6800 x201

Products/Services: 171

Left Bank Solutions' Monet Workforce Management System is a complete end-to-end demand forecasting and agent scheduling solution for small and mid-sized contact centers. Extremely affordable, this innovative technology product delivers features normally found only in large enterprise systems costing 10 to 20 times more. Monet is the sophisticated, affordable soluton for efficient forecasting and agent scheduling in the real world.

LIMRA LIMRA Life Insurance and Market Research Association (now LIMRA International, Inc.)  International (S)


Products/Services: 96

Linktivity, a Division of Converging con·verge  
v. con·verged, con·verg·ing, con·verg·es

a. To tend toward or approach an intersecting point: lines that converge.

 Technologies (C)


Products/Services: 47,95,107,109,140

LiveTime Software, Inc (C)


Products/Services: 95,111,114

Other: Technical Support

LocusDialog (C)


Products/Services: 1,147,166,170

LumenVox LLC (C)

3615 Kearny Villa Rd., Ste. 202

San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , CA 92123

Contact: Chris Lotspeich

858-707-0707 x202

Products/Services: 166,162,163,170,168

LumenVox is a privately held telephony company with over 18 years of experience in voice- and speech-driven applications. The company is one of the first to develop an affordable, easy-to-use suite of speech recognition software for any business.

Lynk Software, Inc. (C)

480-998-1933 x42

Products/Services: 52,53

Other: Complaint Tracking


Maximizer Software This article or section has multiple issues:
* It does not cite any references or sources. Please help improve this article by citing reliable sources.
* It reads like an advertisement and needs to be rewritten in a neutral point of view.
, Inc. (C)

604-601-8000 x8298

Products/Services: 47,53

MEDFONE Nationwide Inc. (S)


Products/Services: 44,130,133,135

Other: IVR

MERA Networks MERA Networks is a Russian offshore software development service provider focused on IT and telecom equipment vendors. MERA is headquartered in Nizhny Novgorod, Russia, and has a customer relations management office in Toronto, Canada. , Inc. (C)


Products/Services: 20,21,30,104,166

Meyer Assocs. Teleservices (S)


Products/Services: 52,66,80,102,133

Mindfabric (C)

408-615-7778 x223

Products/Services: 51,53,107,111,114

Mitel Networks (M)


Products/Services: 20,45,107,166,171

MsourcE Corp. (S)


Products/Services: 16,111,130,132,133

Multi-Tech Systems, Inc. (M)


Products/Services: 29,31,104,113,115


NativeMinds (C)


Products/Services: 53,95,111

NEC (NEC Corporation, Tokyo,, An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98).

NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd.
 America, Inc. (M)


Products/Services: 12,20,21,159,160

NetCentrex (C)


Products/Services: 20,30,104,107,166

NetLedger (S)


Products/Services: 11,52,76,142

Other: Accounting

NetLert Communications Inc. (C)

800-669-7076 x321

Products/Services: 7, 101, 106

Other: Real-time and Historical ACD Reporting

Netopia Inc. (S,C)


Products/Services: 94,106,107,109,140, Inc. (S,C)

206-448-2690 x1

Other: Online Satisfaction Measurement Technology and Services

Network Direct, Inc. (S)


Products/Services: 13,46,130,133,135

NeverQ/Inter Telemedia (S,C)


Products/Services: 19,45,100,108,129

NextiraOne (V)


Products/Services: 20,23,46,149,164

NICE Systems (C)

301 Rte. 17 North, 10th Fl.

Rutherford Rutherford (rŭth`ərfərd), borough (1990 pop. 17,790), Bergen co., NE N.J., a residential suburb of the New York City–N New Jersey metropolitan area; inc. 1881. Several pre-Revolutionary houses remain there. , NJ 07070


Products/Services: 173,51,123,136,147

 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: NICE) is the worldwide leader of solutions to capture, store and analyze company-to-customer phone calls and agent screen activity to provide enterprise business intelligence organization-wide for business performance improvement. NICE provides performance management solutions for quality monitoring, compliance and risk-management recording, call center analysis, e-learning, customer feedback and more.

Nobel Ltd. (S)

5759 Fleet St., Ste. 210

Carlsbad, CA 92008

Contact: James Siminoff

800-986-6235 x6080

Products/Services: 31,104,124,127

Other: Lowest Rates for U.S. and International Call Centers

Through its proprietary alldigital network, Nobel supplies telecommunications connectivity for both inbound and outbound centers located in the U.S. and internationally. Typical centers save more than 30 percent off their current telecommunications spending. Trade references are available upon request.


Noble Systems Corporation (C)

888-866-2538 x300

Products/Services: 7,57,72,107,166

Nortel Networks (Nortel Networks Limited, Brampton, Ontario, A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony  (M,C)


Products/Services: 7,20,25,166,170

NSON Opinion Research (S)


Products/Services: 66

Nuasis (S)

408-350-4900 x000

Products/Services: 22,47

Other: IP-based Contact Center Software


O'Currance Teleservices (S)

1785 S 4130 W, Ste. O

Salt Lake City, UT 84104

Contact: David Meine


Products/Services: 130

O'Currance Teleservices is a premier provider of inbound telemarketing products and services. It is the leader in the telemarketing industry in its ability to close the sale. Our agents are given extensive training on each product they sell. We are committed to our sales agents. We hire the best sales agents, provide a positive working environment where we motivate and reward their performance. O'Currance has the very best team working to represent your company.

Octasic (M)


Products/Services: 146,149,169,165

Other: Voice Processors (Echo Cancellation The elimination of an echo in a two-way voice transmission. Echo is created in the telephone company's central office switch when two-wire lines from the customer are converted to four-wire lines for backbone trunks. , VQE VQE Voice Quality Enhancement
VQE Visa Qualifying Examination (medical examination for foreign physicians in USA)
VQE Visual Quality Experience (Cisco solution in the IPTV space) 
 and VoIP/VoATM Packetization).

OKS-Ameridial Worldwide (S)

800-445-7128 x260

Products/Services: 118, 130, 133, 135

Oncontact Software (C)


Products/Services: 51,53,86,95,142

One-to-One (S,C)

217-398-6245 x121

www.1 to

Products/Services: 72,74,73,107,135

Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular.  Software (C)


Products/Services: 51,52,53,107,142

Optimum Communications Group, Inc. (S)


Products/Services: 130,132,133,134,135


monstrous sea creature; devours human beings. [Ital. Lit.: Orlando Furioso]

See : Monsters
 ProTel, Inc. (S)


Products/Services: 130,133,134,135


866-853-2650 x1240

Products/Services: 11,52,130,135

Other: Customer Information Systems

OSC O.S.C. n. short for Order to Show Cause. (See: Order to Show Cause)  Teleservices (S)

806-747-2474 x4216

Products/Services: 125,126,130,132,135

OTG (1) See USB OTG.

(2) (The OBJECTive Technology Group, Ltd., Alexandria, VA) An organization that was devoted to distributed computing and object technology. Founded in 1994, it augmented the object and Internet standards community and served as an intermediary between


Products/Services: 95,144,153

Other: Voice Biometrics The biological identification of a person. Examples are face, iris and retinal patterns, hand geometry and voice. Increasingly built into laptop computers, fingerprint readers have become popular as a secure method for identification. , PBX Security

Overseas Service Solutions (S)


Products/Services: 46,130,133,135,145


PacificEast Corporation (S)

800-665-8400 x321

Products/Services: 68,117,120,122,150

Packeteer, Inc. (M,V)

408-873-4400 x4490

Products/Services: 24,136

PC Telecom Corp. (V)

32 Taugwonk Spur SPUR - An early system on the IBM 650.

[Listed in CACM 2(5):16 (May 1959)].
, Ste. 2A

Stonington, CT 06378

Contact: Kevin Yorio

860-536-1199 x204

Products/Services: 11,12,13,14

Other: Switching PC Telecom is the #1 source for your telecommunications needs. Backed by years of experience, an enormous inventory, and a winning team with groundbreaking service, we help operators save money by supplying them quality, warranty-based, refurbished telecom infrastructure equipment, and purchasing their no longer needed surplus telecom inventory to recover some of their capital investment. Call PC Telecom today.

PDS (1) (Processor Direct Slot) A single expansion slot on certain, early Macintosh models that was used to connect high-speed peripherals as well as additional CPUs. Providing a channel directly to the CPU, the PDS coexisted with NuBus slots on some models.  Inc. (V)


Products/Services: 46,56,57,58,150

Pegasystems Inc. (C)

617-374-9600 x6369

Products/Services: 142,171

Other: Business Process Management Software

Pepitone Worldwide (S)


Products/Services: 46,136

Other: Productivity Improvement, Managerial Systems, Job Design

Phase 2 Solutions, Inc. (S)


Products/Services: 11,130,133,166

Other: Multimedia / Video Production for Corporate Communication

PictureSez (S)


Products/Services: 46,52,53,102,111

PIKA Technologies Inc. (M)


Products/Services: 26,44,78,123,165

Plantronics (M)


Products/Services: 91,93,92

PowerHouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment.  Consulting (S)

360 - 5, Route 101 West,

Pine Tree Place

Bedford, NH 03110

Contact: Sales dept.


Products/Services: 46,149

Other: Telecom Assessments, Information Technology Assessments PowerHouse is a management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business
service industry - an industry that provides services rather than tangible objects
 firm with a strategic focus on contact centers and telecommunications technology.

PowerHouse offerings provide clients with complete and unique solutions for their specific business challenges. Services include management consulting, strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. , contact center solutions, information technology assessments, custom learning/training resources, telecommunications consulting, telecommunications assessments, procurement/project management, systems integration and IT infrastructure services.

Precision Response Corp. (S)

8151 Peters Rd., Ste. 4000

Plantation Plantation, city (1990 pop. 66,692), Broward co., SE Fla., a residential suburb of Fort Lauderdale; inc. 1953. The city has grown rapidly along with the development of S Florida. , FL 33324

Contact: Angela Brown Angela Browne for the British actress of similar name.

Angela M. Brown is an American soprano opera singer at the Metropolitan Opera in New York City. Her teachers were Virginia Zeani at the Indiana University Jacobs School of Music and Ginger Beazley at Oakwood College.


Products/Services: 53,130,132,133,135

Precision Response Corporation (PRC) manages customer relationships for some of the world's leading corporations. PRC is a trusted outsourced provider of inbound and outbound teleservices, e-mail management, employee care, IVR, Web services and fulfillment ful·fill also ful·fil  
tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils
1. To bring into actuality; effect: fulfilled their promises.

, each fully integrated with PRC's proprietary CRM technology to maximize service and quality.

PRIDCO PRIDCO Puerto Rico Industrial Development Corporation (Puerto Rican government agency)  (SS)

#355 FD Roosevelt Ave., Ste. 404

Hato Rey, PR 00918


Products/Services: 145 Once your company decides to get established in Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. , the Puerto Rico Industrial Development Company The Puerto Rico Industrial Development Company (PRIDCO), along with the Puerto Rico Government Development Bank (GDB), was created by the government of Puerto Rico in 1942, during the administration of Governor Rexford G.  (PRIDCO) remains by your side every step of the way, with services that will assist you and your company throughout the way. Be it in the marketing, design, infrastructure, or in the area of permits and regulations, PRIDCO will support your company in every way possible. PRIDCO has special departments, staffed with savvy professionals, who will support, counsel and assist you in various aspects.

Primus Knowledge Solutions (C)


Products/Services: 53,73,106,108,114

Product Line, The (S)

720-374-3700 x3717

Products/Services: 61,110,130,133,135

Profitech Technology & Trade PVT. LTD. (V)


Products/Services: 46,66,98,139,149

Prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection.

frontonasal prominence
 Networks (S)

732-203-9750 x12

Products/Services: 24,104


Prosodie Interactive (S)

8411 W. Oakland Park Oakland Park is the name of several places in the United States:
  • Albert Oakland Park in Columbia, Missouri
  • Oakland Park, Florida, a city
  • Oakland Park, Missouri, a former village
 Blvd., Ste. 300

Fort Lauderdale Fort Lauderdale (lô`dərdāl), residential, commercial, and resort city (1990 pop. 149,377), seat of Broward co., SE Fla., on the Atlantic coast; settled around a fort built (c.1837) in the Seminole War, inc. 1911. , FL 33351

Contact: Jim Blakely


Products/Services: 19,52,130,133,159

Prosodie is an ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja).  that develops hosted interactive voice response (IVR) customer relationship services, e-commerce Web services, enhanced communications and alerting services, highcapacity voice message broadcasting and call center technology solutions, such as virtual ACD, predictive dialing and business intelligence/analytics.

Pulse (M,C)

905-695-3500 x420

Products/Services: 10,30,56,104,166


QAS QAS Quality Assurance System
QAS Quality Assurance Specialist
QAS Quick Arbitration and Selection
QAS Queensland Apprenticeship Services (subsidiary of Commerce Queensland QCCI)
QAS Question and Answer Services
QAS Quick Address Systems

529 Main St., Ste. 204

Charlestown, MA 02129-1104


Products/Services: 53,54,69,171

Other: Address Verification Software

Are you forcing your customers to S-P-E-L-L it out? QuickAddress, from QAS, automatically generates a complete, accurate address from just a few keystrokes. The results? Savings of up to 20 seconds per call, better customer relations and higher profits. Please visit, call (888)727-8330 or e-mail for your FREE trial version.

Quadstone (C)


Products/Services: 51,53

Qualte (S)


Products/Services: 52,94,107,111,114


Rainmaker Rainmaker

An employee of a brokerage firm who brings a large amount of wealthy individuals or corporations to the brokerage firm's client base.

Rainmakers are usually compensated very well for their efforts (or connections).
 Systems, Inc. (S)


Products/Services: 55,117,130,133

Other: Services Contract Renewals

ResponseTek Networks (S)


Products/Services: 13,19,114,136

Other: Experience-based Management

RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. , Inc. (C)


Products/Services: 53,73,106,111,114

RMH RMH Ronald McDonald House
RMH Rocky Mountain House (Canadian national park)
RMH Rochester Methodist Hospital (Rochester, MN)
RMH Real Manly Hug
RMH Report on Macroeconomics and Health
RMH Recent Medical History

15 Campus Blvd.,

Newtown Square, PA 19073

Contact: Clark Hausmann


Products/Services: 130,132,133,134,135

Established in 1983, RMH is a pioneer in developing outsourced customer care solutions. With 11,500 dedicated employees and 14 strategically located domestic and international contact centers, RMH helps leading corporations optimize optimize - optimisation  quality, price and satisfaction in building customer relationships.

Rockwell FirstPoint Contact (M,S)


Products/Services: 7,22,29,49,140

Ron Weber and Assocs., Inc. (S)


Products/Services: 130,132,133,134,135

RSVP (ReSerVation Protocol) A communications protocol that signals a router to reserve bandwidth for real time transmission. RSVP is designed to clear a path for audio and video traffic, eliminating annoying skips and hesitations.  Call Center Service (S)

888-872-7787 x331

Products/Services: 130,131,132,134,135


SandCherry, Inc. (C)


Products/Services: 17,107,146,163


3999 West Chester West Chester, borough (1990 pop. 18,041), seat of Chester co., SE Pa., W of Philadelphia; inc. 1799. Primarily residential, West Chester was long the trade and processing center for an agricultural region that is now mainly suburbs.  Pike pike, in zoology
pike, common name for the family Esocidae, freshwater game and food fishes of Europe, Asia, and North America. The pike, the muskellunge, and the pickerel form a small but well-known group of long, thin fishes with spineless dorsal fins,

Newton Square, PA 19073

Contact: Sales dept.


Products/Services: 53,76,142

mySAP Customer Relationship Management (mySAP CRM) empowers companies to deliver customer value--and achieve profitable growth. The solution connects front- and back-office functions into a single, customer-centric operation. And enables collaboration across the value chain by providing access to relevant, personalized per·son·al·ize  
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es
1. To take (a general remark or characterization) in a personal manner.

2. To attribute human or personal qualities to; personify.
 information from multiple data sources and business processes. mySAP CRM is the only CRM solution that connects your employees, partners, processes, and technology in a closed-loop customer interaction cycle. So you can convert prospects into first-time buyers first-time buyer npersona que compra su primera vivienda

first-time buyer npersonne achetant une maison ou un appartement pour la première fois

first-time buyer 
. And first-time buyers into long-term customers.


Saratoga Systems (M)


Products/Services: 53

SAS Institute SAS Institute Inc., headquartered in Cary, North Carolina, USA, has been a major producer of software since it was founded in 1976 by Anthony Barr, James Goodnight, John Sall and Jane Helwig.  Inc. (C)

866-270-5723 (1) (SAS Institute Inc., Cary, NC, A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. .com/customer

Products/Services: 51,52,53,114,136


847-843-4134 x338

Products/Services: 7,8,14,46,150

Seagull seagull

a noisy, gregarious bird that frequents the seashore. Web-footed, hook-billed, white with gray wings. Member of the family Laridae and of the genus Larus.
 Software (C)

404-760-1560 x0

Products/Services: 111,149

Other: Legacy Integration; Terminal Emulation Using software in a desktop machine to make it perform like a hardware terminal. The emulated terminal is typically in the VT100-500 family, designed originally by Digital Equipment. ; Legacy Extension

Selway Group, Inc. (S)


Products/Services: 87,130,132,133,134

Seneca Corp. (S)


Products/Services: 53,94,95,130,143

Sennheiser Communications (M)


Products/Services: 92

Sento (S,C)


Products/Services: 53,130,132,133,135

SER Ser serine.



smooth endoplasmic reticulum.


 Solutions, Inc. (C)

21680 Ridgetop Cir.,

Loudoun Tech Ctr.

Dulles, VA 20166

Contact: Maria Suarez


Products/Services: 31,173,49,57,147

SER Solutions has provided contact center solutions since 1989. Technical quality and reliability are the hall-marks that have made SER a contact center industry leader. SER continues to be a breakthrough leader with Call Processing In telecommunication, the term call processing has the following meanings:
  1. The sequence of operations performed by a switching system from the acceptance of an incoming call through the final disposition of the call.
 System, our compliant outbound call management system, and SERTAINTY and SERTIFY, our automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates
1. To convert to automatic operation: automate a factory.

 quality assurance solution.



Products/Services: 6,20,23,26,27

Society of Workforce Planning Strategic Workforce Planning involves analyzing and forecasting the talent that companies need to execute their business strategy, proactively rather than reactively, it is a critical strategic activity, enabling the organization to identify, develop and sustain the workforce  Professionals (SWPP SWPP Storm Water Pollution Prevention Plan
SWPP Society of Wedding & Portrait Photographers
SWPP Southwest Power Pool (Little Rock, AR)
SWPP Source Water Petition Program (EPA) 
) (S)


Products/Services: 9,171

SOFTEL Communications, Inc. (S,C)


Products/Services: 46,49,149,166,170

Sonexis (M)


Products/Services: 44,109

Source One Communications (S)

17 State St.,

New York, NY 10004

Contact: Dave Shapiro


Products/Services: 71,130,132,133,135

Source One Communications is a global outsourced provider of customer contact center programs. Specializing in near-shore and off-shore solutions, we provide high quality/lower cost inbound, outbound and internet contact center services for many Fortune 1000 organizations across several industries. We currently have operations located in New York, Toronto, London, Johannesburg, Sydney and Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, .

Spectrum Corp. (M)


Products/Services: 7,5,140

Other: Wallboards, IP Wallboards

SpitFire Spitfire
 or Supermarine Spitfire

British fighter aircraft in World War II. A low-wing monoplane first flown in 1936, it was adopted by the RAF in 1938.
 Dialers (M,C)

800-859-5924 x200

Products/Services: 56,57,58,150,169

SSSI SSSI Site of Special Scientific Interest (British Wildlife and Countryside Act 1981)
SSSI Site of Special Scientific Interest (under Antarctic Treaty)
SSSI Skin and Skin Structure Infection


Products/Services: 11,111,114,135

Other: Web-based Time Sheets

StarTek (S)

100 Garfield St., #100

Denver, CO 80206

Contact: Diane Stille


Products/Services: 130,132

StarTek, a leader in the teleservices/contact center industry, serves a client list of elite Fortune 500 clients. StarTek has received recognition for excellent performance by Forbes, Fortune, Business Week and is a member of the Inc. Hall of Fame. Ranks #1 in quality, cost reduction, ramp-up speed for numerous clients.


STR-SpeechTech Ltd. (S,C)


Products/Services: 166,167,162,163

Stratasoft, Inc. (C)

6401 Southwest Fwy.,

Ste. 201

Houston, TX 77074

Contact: Sales dept.


Products/Services: 7,53,56,57,107

Stratasoft, Inc. is the developer of StrataDial.VC2 -Virtual Contact Center, which is a set of essential telephony applications, including outbound predictive dialing, inbound automatic call distributor, voice mail and an auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR.  on an open standards-based, application-ready platform.

Strategic Advertising International LLC (S)


Products/Services: 46,59,60,66

Strategic Computer Support, Inc. (C)

800-727-4155 x338

Products/Services: 7,46,47,57,107

SupportSoft (C)


Products/Services: 95,105,106,107,111

Surado Solutions, Inc. (C)


Products/Services: 47,52,53,95,142

SureFIND Telephone Data Products (M)

126 Ocean Blvd.,

Atlantic Highlands, NJ 07716

Contact: Joel Barber Joel Barber was an early 20th century architect from New York who is best known as an early collector and promoter of duck decoys as folk art.

Barber began collecting the carved wooden decoys in 1918 after finding one by accident near his Long Island boathouse.


Products/Services: 122,121,120,117,130,48

SureFIND delivers next-generation, premium quality phone append To add to the end of an existing structure. , RPA RPA Remote Patron Authentication
RPA Rural Payments Agency (UK Department of Environment, Food and Rural Affairs)
RPA Replication Protein A
RPA RNAse Protection Assay
RPA Regional Plan Association
RPA Random-Phase Approximation
 and reach-enhancement products that improve callable Callable

Applies mainly to convertible securities. Redeemable by the issuer before the scheduled maturity under specific conditions and at a stated price, which usually begins at a premium to par and declines annually.
 list size, file penetration and performance. SureFIND offers real time, online and batch access along with high-speed delivery and turnaround Turnaround

A situation where a company that has had poor performance for an extended period of time experiences a positive reversal.

A speculator may profit from a turnaround if he or she accurately anticipates the improvement of a poorly performing company.
 options for medium and large-scale deployments.

Symon Communications, Inc. (M,C)

500 N. Central Expwy expwy or expy

Ste. 175

Plano, TX 75074

Contact: Sales dept.


Products/Services: 5,53,72,95,171

SYMON specializes in real-time reporting, messaging and alerting systems along with an advanced infrastructure for consolidating real-time information. SYMON also provides revolutionary Web-based workforce management solutions. Symon products use the latest technology including web andwireless capability, bringing you both value and affordability. Our products help thousands of companies daily to understand their business in real-time and communicate important information for successful operation.

Synergy Solutions, Inc. (S)


Products/Services: 130,132,133,134


TantaComm (M,S)

402-331-8522 x412

Products/Services: 123

TargetVision (C)

121 Victor Heights Pkwy.,

Victor, NY 14564


Products/Services: 5,97

Other: Visual Communication Systems TargetVision, a division of Symon Communications, specializes in solutions to reach agents and other employees with the right message, at the right moment, over the right medium. We feature a complete portfolio of software and hardware to author, collect, analyze and report real-time information and other content that promotes positivity and productivity.

TC Kokua, LLC (S)


Products/Services: 94,130,132,133,135

TechExcel, Inc. (C)

800-439-7782 x5

Products/Services: 47,53,95,114,142

Technion Communications Corp. (S)

954-721-1994 x1291

Products/Services: 55,130,132,133,136

Technology for Business Corp. (C)


Products/Services: 1,49,106,108

Other: Custom and Packaged CTI/IVR Software

Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut)
TMC Texas Medical Center (Houston, TX)
TMC Traffic Message Channel
TMC The Movie Channel
TMC Traffic Management Center
) (S)

1 Technology Plz.,

Norwalk, CT 06854

Contact: Sales dept.


Products/Services: 43,59,118,154,155,

TMC is the world's leading Information resource in the call center and Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks.  industrys. TMC publishes Customer Inter@ction Solutions and Internet Telephony magazines, plus online publications Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). , BiometriTech, Alternative Power and more.

Telacquire Marketing Group Inc. (S)


Products/Services: 130,131,132,133,134

Telcom FX (M)


Products/Services: 12,166

Other: IVR Custom Applications

Tele-Interpreters (S)


Products/Services: 46,112,132

Other: Foreign Language Translation Services

Telecom, Inc. (S)


Products/Services: 130,133

Other: Call Center, Telecommunications, Teleservices

TeleDirect International, Inc. (C)

17255 N. 82nd St.,

Scottsdale, AZ 85255

Contact: Dean Brown


Products/Services: 53,57,142,143

Other: Customer Campaign Management Software & Services

TeleDirect enables proactive sales and customer service campaigns through our integrated campaign management and predictive dialer solution. This scalable solution, called Liberation 6000, allows organizations to reduce staffing costs, increase agent production and optimize campaign effectiveness, while complying with all regulations.

TeleManagement Search (S)


Products/Services: 98


80 Triangle Center The Triangle Center is primarily an office complex with several restaurants and a coffee shop in downtown Lexington, Kentucky. Originally envisioned as a shopping and dining complex bound by Broadway, East Main and South Mill Streets, it was constructed by the Webb Cos. ,

Bedford Hills, NY 10598

Contact: Dick Penn



Products/Services: 130,133,134,135,151

TELEMARKETING CONCEPTS offers a full range of call center services. We perform inbound, outbound and e-commerce services from the U.S. and Philippines. We are specialists in the small business and home office market-place. Our b-to-b expertise includes office equipment, advertising/directory sales, publications, local and long distance. Our consumer experience is in home shopping Home Shopping commonly refers to the electronic retailing / home shopping channels industry, which includes such billion dollar companies as HSN, QVC, eBay, ShopNBC,, and , continuity products, credit cards and benefit club.

TeleMessage TeleMessage (LSE: MES), offers multiformat messaging services primarily focused around the PC. The messaging service comes in several forms mainly as a plug-in for Outlook, but also as toolbars which can be added to Internet browsers.  (S,C)

978-263-1015 x224

Products/Services: 77,150,159,160,166

Teleperformance USA (S)


Products/Services: 130,132,133,135

Telephony@Work, Inc. (C)

4225 Executive Sq., Ste. 600

La Jolla La Jolla (lə hoi`yə), on the Pacific Ocean, S Calif., an uninc. district within the confines of San Diego; founded 1869. The beautiful ocean beaches, in particular La Jolla shores and Black's Beach, and sea-washed caves attract visitors and , CA 92037

Contact: Lance Fried

888-854-4224 x273

Products/Services: 7,22,107,140,146


CallCenter@nywhere solution offers the industry's only menu-driven alternative to custom programming and systems integration for contact centers of all sizes, with validation See validate.

validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements.
 coming from over 35 industry awards and successful deployments at Fortune 500 companies and top-tier carriers offering Telephony@Work powered hosted services at scale. This comprehensive, browser-based multimedia ACD solution includes all media types and delivers skills-based routing, quality monitoring/recording, blended predictive/preview dialing and the industry's lowest cost-of-ownership as validated val·i·date  
tr.v. val·i·dat·ed, val·i·dat·ing, val·i·dates
1. To declare or make legally valid.

2. To mark with an indication of official sanction.

 by university research.

TelePlaza (S)


Products/Services: 9,43,46,98,145

Telerx (S)


Products/Services: 130,131,132,133,135

TeleSynergy Research (USA), Inc. (M,C)

408-470-4700 x220

Products/Services: 7,20,44,57,107

Teloquent (C)


Products/Services: 7,22,49,72,166

Telrex (C)

425-827-6156 x109

Products/Services: 7,1,104,151

Other: Computer/Internet Transaction Monitoring Software

Teltronics, Inc. (M)

941-753-5000 x7315

Products/Services: 20,24,25,44,109

Telvista (S)

19111 Dallas North Pkwy., Ste. 250

Dallas, TX 75287

Contact: Steve Kuntz


Products/Services: 46,130,132,135,147

Telvista offers innovative, high-quality customer care solutions ... each specifically designed to improve satisfaction, enhance efficiency and reduce costs. A complement of proven resources and creative individuals who become your champions--every contact, every day. The winner of numerous industry awards for quality and customer service, Telvista provides outsourced business process solutions to both domestic and international customers. Combining state-of-the-art technology with a strategically located network of contact centers through-out the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and Mexico, Telvista offers a broad range of professional consulting services.

The Call Center School (S)

568 Grant Hwy.,

Lebanon, TN 37090

Contact: Penny Reynolds


Products/Services: 13,46,155,156,157

The Call Center School provides a full range of education and training solutions to call center professionals. Students can choose from instructor-led training, Web seminars, e-learning curriculum or private customized courses. Our training and consulting services cover all aspects of call center management, including site selection and design, work-force planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.

The Rankin Group, Ltd. (S)


Products/Services: 59,102,117

Tigerpaw Software (C)

402-592-4544 x3110

Products/Services: 47,53,54,55,171

TIXS TIXS Tactical Information Exchange System  Inc. (V,S)

905-564-8575 x205

Products/Services: 15,18,51,123,140

Toshiba America Information Systems Inc. (M)

949-583-3000 x3717

Products/Services: 20,21,159,161,166

TouchPoint Centers International (S)

+305 461 6100

Products/Services: 61,130,132,133

TouchStar Software (C)

3025 S. Parker Rd., Ste. 925

Aurora Aurora, cities, United States
Aurora (ərôr`ə, ô–).

1 City (1990 pop. 222,103), Adams and Arapahoe counties, N central Colo., a growing suburb on the east side of Denver; inc. 1903.
, CO 80014

Contact: Tiffany Tiffany, Tiffanie (UK)

a semi-longhaired version of the Burmese cat. It has a fine, silky coat in many colors.


Products/Services: 7,49,57,147,166

TouchStar Software provides the easiest to use, most reasonably priced predictive dialing solution available. TouchStar provides graphical, real-time productivity reporting. TouchStar notifies supervisors of performance problems and provides management tools such as agent monitoring, live coaching, text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length.  and digital call recording.

Touchtone Corp. (S,C)

800-786-8663 x2813

Products/Services: 47,52,53,142

Other: Marketing Automation Software

Tricom Teleservices LLC (S)


Products/Services: 54,130,131,132,133

Tripp Lite (M)


Products/Services: 138

Trivium triv·i·um  
n. pl. triv·i·a
The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric.
 Systems Inc. (C)

877-439-9338 x320

Products/Services: 12,53,142,150,153

TTC TTC Trying To Conceive
TTC Toronto Transit Commission
TTC Trans Texas Corridor
TTC Toutes Taxes Comprises (French)
TTC Trident Technical College (North Charleston, SC)
TTC Temporary Traffic Control
 Marketing Solutions (S)


Products/Services: 130,133




Products/Services: 145

UniPress Software (S,C)

800-222-0550 x924

Products/Services: 24,94,95,107,111

Unveil Technologies (C)

781-890-7333 x105

Products/Services: 111,147,166,163,170



Vanguard Vanguard

Any of three unmanned U.S. experimental satellites. Vanguard I (1958), the second U.S. satellite placed in orbit around Earth (after Explorer 1), was a tiny 3.25-lb (1.47-kg) sphere with two radio transmitters.
 Communications Corp. (S)


Products/Services: 46

VegaStream (M)

+44 1344 784900 x909

Products/Services: 31

Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
  • Business intelligence

External links
  • Verint

330 South Service Rd.,

Melville, NY 11747

Contact: Steve Kaden


Products/Services: 51,123,147

Other: Call Recording Solutions

Verint Systems is a leading global provider of intelligent recording and analytic an·a·lyt·ic or an·a·lyt·i·cal
1. Of or relating to analysis or analytics.

2. Expert in or using analysis, especially one who thinks in a logical manner.

3. Psychoanalytic.
 solutions for contact centers. Verint solutions deliver critical business insights to decision makers companywide, empowering the enterprise to enhance the quality of every department that touches its customers. Headquartered in Melville, NY, Verint is powered by 900 dedicated professionals across the globe and a worldwide customer care network. Today, companies In 50 countries rely on Verint for actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken.  to enhance performance and profitability.

Virtual Causeway (S)


Products/Services: 66,132,133

Vision X Inc. (S)

213-637-1300 x6024

Products/Services: 130,132,133,135,140

Vocalcom (C)


Products/Services: 7,13,49,56,104

Vocent Solutions Inc. (C)


Products/Services: 95,147,163,170

Other: Voice Biometrics

Vodavi Communications Systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole.  (M)


Products/Services: 1,21,104,115,160

VoiceLog (S)


Products/Services: 123,134,151,166

Other: Call Recording Solutions

VoiceLogger, Inc. (M)


Products/Services: 123

VoxMedia Consulting, Inc. (C)


Products/Services: 46,147,166,170

Other: Voice User-Interface Design, Voice Application Prototyping


WebDialogs, Inc (M,S)


Products/Services: 108,109

WebSurveyor (S)

703-481-9326 x501

Other: Online Surveys

Weikert & Co., LLC (S)


Products/Services: 46,117

Other: Business Broker

Welch Welch , William Henry 1850-1934.

American pathologist and bacteriologist who discovered the bacteria that causes gas gangrene.
 Group, The (S)

3095 Promontory promontory /prom·on·to·ry/ (prom´on-tor?e) a projecting process or eminence.

A projecting part.


a projecting process or eminence.
 Peak Dr.,

Colorado Springs Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , CO 80920

Contact: Brent J. Welch


Products/Services: 173,46,130,133,143

The Welch Group is led by its founding partner, Brent Welch. Welch's extensive experience includes leadership of many of the country's leading contact center service agencies. Complete consulting and training services ranging from operations and compliance to strategy and technology are available.

West Corp. (S)

11808 Miracle Hills Dr.,

Omaha, NE 68154

Contact: Mark Frei


Products/Services: 130,131,133,135,147

West Corporation is one of the nation's premier providers of customer contact solutions, specializing in customized inbound, outbound, interactive, Internet, collections and conferencing services. Our customer contact solutions help you acquire new customers while increasing the loyalty and satisfaction of your current customers.

WhisperWire (C)


Products/Services: 53,86,142

Other: Interactive Selling System

White Pajama (S,C)


Products/Services: 7,19,52,74,107

WinShark Limited (C)

+44(0)23 8062 9179

Products/Services: 47,53,95,142,171

Witness Systems (C)


Products/Services: 53,107,111,123

Other: Business Performance Optimization, Performance Analysis, e-Learning

WNS WNS Washington (DC) Numismatic Society
WNS WADP Numbering System (World Association for the Development of Philately)
WNS Wireless Network Security
WNS Weismann-Netter Syndrome
WNS Western Snow Conference
 Global Services Pvt Ltd (S)


Products/Services: 87,130,133,135

Other: Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in  


XFER XFER Transfer  International, Inc. (V)

800-438-9337 x4204

Products/Services: 25,26,27,31,53

Xten Networks, Inc. (M,C)

604-878-0440 x5

Products/Services: 44,104,107,115,163

Xtrasource Inc. (S)


Products/Services: 130,132,133,135

Other: Outsourced CRM - Acquisition, Service & Technical Support/Helpdesk Solutions


Yakima County Development Association


Products/Services: 145

Young America Young America may refer to: Cities, towns, townships, etc.
  • Young America in Illinois,
  • Young America Township, a township in Carver County, Minnesota,
  • Young America, In Indiana,
  • Norwood Young America, in Minnesota,
 Corporation (S)


Products/Services: 130

Other: Consumer Promotion Fulfillment


Z-Firm LLC (C)


Products/Services: 62,77,79,142,167

Zeacom, Inc. (C)


Products/Services: 7,49,72,108,160
Code #                            Page #
ACD Products                          44

1. Auto Attendants

4. Digital Announcers (ACD)

5. Message Boards

6. PC-ACDs

7. Software

8. Stand-Alone

9. Associations                       44

10. Audiotex Software                 44

11. Billing                           44

12. Call Accounting                   44

13. Call Center Design/
    Facilities Management             44

14. Call Center Simulation/
    Testing Software                  44

15. Caller ID Equipment               44

16. Collection Agencies               44

Communications Systems                46

17. AIN/Telco Platforms

18. Centrex

19. Communications ASP

20. IP-PBX

21. Key Systems

22. Multichannel
    Contact Center

23. Network Integration

24. Network Management/

25. PBXs

26. PC-PBX Hardware

27. PC-PBX Software

28. Reconditioned Phone Systems

29. Routers

30. Soft Switch

31. VoIP Gateways

Computers                             46

33. Computer Chassis

35. Fault-Tolerant

40. Network

43. Conferences
    And Expositions                   46

Conferencing                          46

44. Audio

45. Video

46. Consulting                        46

47. Contact Management
    Software                          48

CTI                                   48

48. CTI Distributors

49. CTI Software

51. Customer
    Analytics Software                48

Customer Relationship
Management                            48

52. ASP

53. Software

54. Database Management               50

55. Database Marketing                50

Dialing Equipment                     50

56. Auto-Dialers

57. Predictive Dialers

58. Preview Dialers

Direct Marketing/Response
Products/Services                     50

59. Ad Agency Services

60. Design Studio Services

61. Fulfillment

62. Fulfillment Software

63. Lead Tracking

64. Mailing House Services

66. Market Research Company

67. Printing Services

68. Real-time Marketing

69. ZIP+4 Software

70. Directory Services                52

71. Disaster Recovery                 52

E-mail                                52

72. E-mail ACD

73. E-mail Management Software

74. E-mail Management ASP

75. Embedded Operating
    Systems                           52

76. Enterprise Resource
    Planning Software                 52

FAX                                   52

77. Application Software

78. Boards

79. Broadcasting Products

80. Broadcasting Services

82. Fax Mail

84. On-Demand

86. Field Sales Products              52

Financial Services                    52

87. Check And Credit Card
    Processing & Verification

91. Handsets                          52

Headsets                              52

92. Headsets

93. Headset Repair & Accessories

Help Desk/Tech Support                52

94. ASP

95. Software

Human Resources                       54

96. Employment Testing

97. Motivation Products &

98. Recruiting

99. Temporary Help

100. International Call Back          54

Internet Products &
Services                              54

101. Instant Messaging

102. Internet & WWW
     Marketing Svcs.

103. Internet Service Provider

104. Internet Telephony

105. Portals/Search Engines

106. Text Char Software

107. Web Call Center Software

108. Web Callback Products

109. Web Collaboration/
     Shared Browsing

110. Web Design/Hosting

111. Web Self-Service Solutions

112. Interpreter Services             54

113. ISDN Hardware/
     Software                         56

114. Knowledge Management
     Software                         56

115. LAN-Based Telephony              56

116. Least-Cost Routing
     Systems                          56

List Products/Services                56

117. Database Marketing/

118. Direct Mail Lists

120. Online Databases

122. Telephone Number
     Look-Up Services

123. Logging & Monitoring             56

Long-Distance                         58

124. Common Carrier

125. Directory Assistance

126. Reseller

127. Toll-Free (800/888)

128. Office Ergonomics/
     Furniture                        58

129. On-Hold Products/
     Services                         58

Teleservices Agencies                 58

130. Inbound Teleservices

131. Interactive 800/900 Service

132. Multilingual Teleservices

133. Outbound Teleservices

134. Third-Party
     Verification Services

135. Web-based Services

136. Performance Analytics            62

Power Protection                      62

137. Power Control/

138. UPS (Unint. Power Supply)

139. Premiums/Incentives              62

140. Remote Access/
     Capabilities                     62

141. Rentals/Leasing/
     Financing                        62

142. Sales Force
     Automation                       62

143. Scripting Services/
     Software                         62

144. Security                         62

145. Site Selection/Economic
     Development                      62

146. Simultaneous
     Voice/Data                       62

147. Speech- & Voice-to-Text
     Recognition                      64

149. Systems Integration              64

150. Telemarketing
     Software                         64

151. Telephone Monitoring
     Services                         64

152. Testing Products/
     Services                         64

153. Toll-Fraud Detection             64

Training                              64

154. Audio Cassettes

155. Books/Workbooks

156. Interactive/
     Computer Training

157. TSR/Management
     Training Services

159. Unified Messaging                64

Voice Messaging

Products                              66

160. Integrated

161. Voice Mail

Voice Products                        66

162. Application Generator

163. Application Software

164. Data/Voice Line

165. Hardware

166. IVR Products

167. Text-to-Speech Conversion

168. Tool Kits

169. Voice Board Products

170. Voice Recognition

171. Workforce Management
     Software                         66

173. Compliance Technologies &
     Solutions                        68

172. Other                            68
COPYRIGHT 2003 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Buyer's Guide 2004
Publication:Customer Interaction Solutions
Date:Dec 1, 2003
Previous Article:The CEO Spotlight.
Next Article:Product/service listings.

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